46 Customer Support jobs in Ireland
Customer Support Specialist
Dublin, Leinster
Celtic Careers
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for experiencedCustomer Service Specialistspassionate about delivering high-end support and guidance to customers specific requirements. These are temporary roles with a view to permanency for the right candidate. We are looking for outstandingCustomer Service Specialistswho are available immediately to join our client, a well-established company based inDublin 12. The business provides customers with new technologies as they emerge into the market and pride themselves on an empowered and inclusive team. If you have excellent communication, organisation skills and enjoy working in a dynamic fast fast-paced environment we want to hear from you. About the role: Thecustomer service specialistwill provide multichannel - email, live chat, and telephone customer support. The role involves processing orders, handing enquiries and complaints in an effective manner. Developing and maintaining customer relationships is an important element of this job. Requirements: Skilled in Microsoft Office, Outlook, and SAP software A strong communicator who is customer-focused -multi-tasker At least 1 years experience in a customer service role Ability to work on ones own initiative incorporating team values Proactive problem solver who is innovatively results-driven A candidate who has the ability to multitask and prioritise A keen eye for detail If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Celtic Careers is proud to be an Equal Opportunity Employer. By submitting your CV or personal details, you are providing Celtic Careers consent to process your personal data. In order to service you as a candidate this is required. Celtic Careers may contact you from time to time regarding further opportunities. Celtic Careers will not share your data with third parties without your prior consent. You can withdraw your consent at any time by emailing us at the email address above. For further information please see our Privacy Statement on our website Skills: Customer Service Strong communication skills Organised Reliable Multi-tasker Detail orientated
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0
Customer Support Advisor - German
Concentrix
Posted 6 days ago
Job Viewed
Job Description
Job Title:
Customer Support Advisor - German
Job Description
**Experience the power of a game-changing career** .
Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor.
+ Hourly rate of £12.25
+ **Hybrid model** - A mix of days on site based in Belfast City Centre & the comfort of your own home.
+ **Full time permanent position** - Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12pm Monday to Sunday.
As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism.
**What's in it for you**
+ Discount on car and home insurance with AXA!
+ 28 days paid holidays.
+ Refer a friend incentive.
+ **Employee Assist Program-** a range of support and resources, accessed free.
+ **Wrkitplatform-** access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
+ **PUREGYM** Discount & 0% joining fee.
+ **Free healthcare cover** for you and your dependents with pension (after one year)
+ **UNUM Dental cover-** comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
+ **Employee Stock Purchase Plan (ESPP)** allowing you to buy Concentrix stock (CNXC)
**Your qualifications**
Concentrix is a great match if you:
+ Excellent English & German verbal/written skills.
+ Social media or content moderation experience (desired)
+ Minimum of 6 months customer service experience (mandatory)
+ Are fully flexible between 8am-12am (Midnight) - Monday to Sunday.
+ Have a minimum broadband speed of 10Mbps and a private/ distraction free location when working from home
+ Have a spotless record, free from any credit, criminal or disciplinary issues
**Experience the best version of you!**
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their "employer of choice."
**Concentrix is an equal opportunity employer**
_Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic._
**Eligibility to work**
In accordance with the United Kingdom's law, only applicants who are legally authorised to work in the UK will be considered for this position.
Location:
GBR Belfast - Maysfield
Language Requirements:
German
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Support Advisor - German
Job Description
**Experience the power of a game-changing career** .
Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor.
+ Hourly rate of £12.25
+ **Hybrid model** - A mix of days on site based in Belfast City Centre & the comfort of your own home.
+ **Full time permanent position** - Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12pm Monday to Sunday.
As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism.
**What's in it for you**
+ Discount on car and home insurance with AXA!
+ 28 days paid holidays.
+ Refer a friend incentive.
+ **Employee Assist Program-** a range of support and resources, accessed free.
+ **Wrkitplatform-** access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
+ **PUREGYM** Discount & 0% joining fee.
+ **Free healthcare cover** for you and your dependents with pension (after one year)
+ **UNUM Dental cover-** comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
+ **Employee Stock Purchase Plan (ESPP)** allowing you to buy Concentrix stock (CNXC)
**Your qualifications**
Concentrix is a great match if you:
+ Excellent English & German verbal/written skills.
+ Social media or content moderation experience (desired)
+ Minimum of 6 months customer service experience (mandatory)
+ Are fully flexible between 8am-12am (Midnight) - Monday to Sunday.
+ Have a minimum broadband speed of 10Mbps and a private/ distraction free location when working from home
+ Have a spotless record, free from any credit, criminal or disciplinary issues
**Experience the best version of you!**
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their "employer of choice."
**Concentrix is an equal opportunity employer**
_Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic._
**Eligibility to work**
In accordance with the United Kingdom's law, only applicants who are legally authorised to work in the UK will be considered for this position.
Location:
GBR Belfast - Maysfield
Language Requirements:
German
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Specialist - German & English
Cork, Munster
Abrivia
Posted today
Job Viewed
Job Description
Customer Support Specialist - German & English Location: Cork, Ireland (fully onsite) Salary: €34,500/year + Monthly Performance Bonus + €,000 Sign-On Bonus Relocation: 4 weeks accommodation for international hires Why This Role? Are you a natural communicator who thrives on solving problems and making someone's day better? Are you curious about fintech and looking for a role that offers variety, challenge, and growth? This is more than just a customer service job. This is your opportunity to join a forward-thinking company supporting a global fintech leader-right here in Cork. The Role at a Glance As a Multilingual Customer Support Specialist, you'll support users of cutting-edge payment technologies. Your mission? Deliver outstanding support through phone, chat, and email-answering questions, resolving technical issues, and guiding customers with empathy and precision. Your daily work will be diverse and rewarding-no two days are the same. You'll be: Acting as the first point of contact for customers Investigating queries and delivering timely resolutions Learning multiple tools and systems to provide fast, accurate assistance Collaborating with a friendly, international team that supports each other What You'll Bring Essential: Full fluency in German and English Clear and confident communicator Tech-comfortable: quick to learn and use digital tools Able to multitask and stay calm under pressure A natural problem solver with attention to detail Bonus points if you have: Previous experience in customer support or contact centres A passion for fintech, startups, or innovative digital services What's in It for You? Compensation & Incentives ,500 base salary Monthly performance bonus 000 sign-on bonus Wellbeing & Benefits Access to health & wellness initiatives from day one GP scheme, vision care, occupational health Contribution towards private medical insurance (based on tenure) Employee engagement programs and social events Workspace & Transport State-of-the-art office: creative zones, gym, coffee bar & subsidised canteen Onsite car parking Cycle-to-work scheme TaxSaver public transport options Relocation Support Moving to Ireland? We'll provide up to 4 weeks of paid accommodation to help you settle in Why Join Us? Be part of a team that genuinely supports one another Enjoy a role where your ideas and input are welcomed Gain valuable experience in a booming global industry Work with an employer that cares about your career and wellbeing Ready to Start Your Next Chapter? Bring your passion for helping people and your language skills to a role where every conversation counts. Join a vibrant, supportive team in Cork-and grow with us. Apply today and be part of something exciting! Skills: German German Customer Service German Client Services German Call Centre. Benefits: bonus pension healthcare
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Representative with Spanish
Limerick, Munster
Cook Medical
Posted 3 days ago
Job Viewed
Job Description
Overview The Customer Support Representative 1 is responsible for providing a professional, friendly, and efficient service to Cook Medical customers and Divisional Sales teams throughout EMEA. Key tasks include handling customer orders accurately and within agreed service levels, while also providing timely and informative responses to customer queries. To be successful in this role, you should be an excellent communicator who gains and builds trust during all interactions who will add to our reputation as a company who offers excellent customer service. Responsibilities Process all orders and other customer transactions accurately through relevant company systems within department guidelines and Quality requirements. Process all queries within department guidelines through relevant company systems. Process product complaints through relevant company systems and within the required timelines. Liaise with relevant courier companies and / or relevant internal teams as needed to ensure prompt delivery to all customers. Manage urgent and / or emergency orders / requests as they arise and communicate to the relevant teams, manufacturing plants, etc., seeking advice of more experienced colleagues as required. Log all internal and external customer feedback correctly and on time, promote the Customer Portal when possible. Maintain and update customer data as required. Liaise with Cook Medical field-based sales teams, Field based Inventory team and Supply Chain Operations teams to ensure fastest possible turnaround on all inventory, inventory returns and resolution of any inventory issues that may occur. Complete all training assigned in a timely manner to ensure required level of competence for this role and to maintain audit compliance. Take on additional tasks and involvement in the execution of new departmental projects / initiatives as trained / required. Consistently display a positive attitude towards customers and colleagues, treating everyone in a professional manner and with respect. Always ensure a high level of customer support to all customers, taking ownership for first point of contact resolution wherever possible. Maintain a supportive and communicative relationship within direct and wider teams at all times. Carry out all tasks in compliance with the Company's Quality Management Systems. Qualifications 1 to 2 years' experience in a multi-national customer support / contact centre environment advantageous. Fluency in Spanish and English Good written and spoken English language skills for those Representatives for whom English is not their mother language. Excellent telephone manner and interpersonal skills. Good working knowledge of Microsoft Office. Attention to detail, accuracy and ability to multitask. Ability to work under pressure and on own initiative with a positive attitude to problem-solving. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
This advertiser has chosen not to accept applicants from your region.
3
Head of Customer Support (SaaS)
Dublin, Leinster
Reperio Human Capital Ltd
Posted 8 days ago
Job Viewed
Job Description
Head of Customer Support (SaaS) Dublin, Hybrid My client is seeking an experienced Head of Customer Support to lead and elevate their customer and application support for mission-critical financial software solutions. You'll drive exceptional customer satisfaction by managing a high-performing application support team, proactively resolving complex issues, and building strong B2B client relationships. What you'll do as the Head of Customer Support (SaaS): Oversee SaaS & on-prem support operations for financial software Lead, mentor, and grow a skilled application support team Build and maintain strategic relationships with key customers Drive process improvements to enhance service quality and efficiency Collaborate with product, development, and account teams to exceed customer needs Manage escalations with urgency and professionalism Head of Customer Support (SaaS) - Essential Experience: 10+ years in Customer Support including 5+ years leading Customer/Application Support teams. Strong background in SaaS operations & application support (financial software a plus). Technical understanding of Windows/UNIX servers, Oracle, and troubleshooting. Excellent communication, leadership, and customer relationship skills. Join us and shape a customer-first culture that keeps our clients thriving. Apply now to make a real impact in the world of SaaS financial solutions. Reperio Human Capital acts as an Employment Agency and an Employment Business. Skills: Customer Support Application Support SaaS Senior Leadership Fintech Payments Benefits: Work From Home
This advertiser has chosen not to accept applicants from your region.
4
Head of SaaS Customer Support
Dublin, Leinster
Reperio Human Capital Ltd
Posted 16 days ago
Job Viewed
Job Description
Head of SaaS Customer Operations Location: Dublin | Hybrid/On-site A leading global provider of financial software solutions is seeking a Head of SaaS Customer Operations to lead and develop a high-performing customer support team. This senior role ensures exceptional B2B application support for mission-critical SaaS and on-premises environments. Key Responsibilities: Lead, mentor, and grow a customer support team with a customer-first mindset. Oversee proactive support operations for SaaS financial software solutions. Build strong relationships with B2B clients and key stakeholders. Resolve complex technical issues and manage escalations effectively. Drive continuous improvement of support processes, tools, and methodologies. Collaborate cross-functionally with Product, Development, QA, and Account Management teams. About You: 10+ years in customer support or a related field, with at least 5 years in a leadership role. Proven experience supporting SaaS environments (financial SaaS preferred). Strong technical knowledge of application support, Windows/UNIX servers, and Oracle databases. Excellent problem-solving, communication, and stakeholder management skills. Bachelor's degree in Computer Science, Engineering, or a related IT field (or equivalent experience). What's on Offer: Lead a high-impact team in a dynamic, collaborative environment. Play a key role in delivering exceptional customer experiences for B2B clients. Competitive package with clear growth opportunities. Contact Seamus at Reperio for more info, or apply by sending your CV through the link Reperio Human Capital acts as an Employment Agency and an Employment Business. Skills: SaaS Customer Support Operations Head of Manager
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Representative 1 with Italian
Limerick, Munster
Cook Medical
Posted 4 days ago
Job Viewed
Job Description
Overview The Customer Support Representative 1 is responsible for providing a professional, friendly, and efficient service to Cook Medical customers and Divisional Sales teams throughout EMEA. Key tasks include handling customer orders accurately and within agreed service levels, while also providing timely and informative responses to customer queries. To be successful in this role, you should be an excellent communicator who gains and builds trust during all interactions who will add to our reputation as a company who offers excellent customer service. Reporting to: Team Lead 1, Customer Support Responsibilities Process all orders and other customer transactions accurately through relevant company systems within department guidelines and Quality requirements. Process all queries within department guidelines through relevant company systems. Process product complaints through relevant company systems and within the required timelines. Liaise with relevant courier companies and / or relevant internal teams as needed to ensure prompt delivery to all customers. Manage urgent and / or emergency orders / requests as they arise and communicate to the relevant teams, manufacturing plants, etc., seeking advice of more experienced colleagues as required. Log all internal and external customer feedback correctly and on time, promote the Customer Portal when possible. Maintain and update customer data as required. Liaise with Cook Medical field-based sales teams, Field based Inventory team and Supply Chain Operations teams to ensure fastest possible turnaround on all inventory, inventory returns and resolution of any inventory issues that may occur. Complete all training assigned in a timely manner to ensure required level of competence for this role and to maintain audit compliance. Take on additional tasks and involvement in the execution of new departmental projects / initiatives as trained / required. Consistently display a positive attitude towards customers and colleagues, treating everyone in a professional manner and with respect. Always ensure a high level of customer support to all customers, taking ownership for first point of contact resolution wherever possible. Maintain a supportive and communicative relationship within direct and wider teams at all times. Carry out all tasks in compliance with the Company's Quality Management Systems. Qualifications 1 to 2 years' experience in a multi-national customer support / contact centre environment advantageous. Fluency in Italian and English. Good written and spoken English language skills for those Representatives for whom English is not their mother language. Excellent telephone manner and interpersonal skills. Good working knowledge of Microsoft Office. Attention to detail, accuracy and ability to multitask. Ability to work under pressure and on own initiative with a positive attitude to problem-solving. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
This advertiser has chosen not to accept applicants from your region.
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6
Team Lead, Customer Support, with Italian
Limerick, Munster
Cook Medical
Posted 5 days ago
Job Viewed
Job Description
Overview Work collaboratively with the relevant Manager, Customer Support to ensure that daily operations of their team(s) run effectively with a primary focus on excellent service to both internal and external customers. The scope of this role ranges from work load management to relevant HR related responsibilities. Reporting to: Manager, Customer Support Operations, (Customer Support, EMEA) Responsibilities Effectively manage the daily operations of their team(s) including phone priorities, daily and special tasks, effective query management & back order scenarios, ensuring that all daily targets and SLAs are met Effectively manage team resources, including management of leave requests Monitor adherence of team(s) to the EMEA Support Centre (EMEA SC) Quality Management System (QMS), ensuring that all procedure gaps are resolved and that daily, weekly & monthly stats are issued to the relevant parties. Work closely with the Quality team and Process owners to be audit ready all the time Focus on consistent continuous improvement within the team effort. Propose and support changes in relation to overall systems/process efficiencies. Act as the first point of escalation for individual, team, Divisional & customer issues working with relevant colleagues / leadership team to find effective solutions. Ensure effective communications by holding regular individual 1:1's, and team meetings; and attending and providing feedback from relevant department meetings. Be responsible for recruitment, including interviewing and new hire integration into the relevant team. Be responsible for performance management of team members, including completion of annual performance appraisals and performance improvement plans where relevant as well as support disciplinary procedures where necessary. Work closely with the Training team to ensure that all team members, including new hires, are fully trained on all aspects of their roles. Highlight and address any training gaps as they arise. Coach and mentor all team members on best practice approach to their roles. Ensure that the Cook brand and image is communicated in a positive and consistent manner to all customers, both external and internal. Ensure all functions to be carried out in compliance with the company's quality Management system. Ensure that Cook's Code of Conduct is considered in all business matters carried out on Cook's behalf. Qualifications Relevant third level qualification advantageous. In depth experience of working in a customer service environment. Previous experience working in a team leader role would be an advantage. Fluency in at least one relevant European language apart from English advantageous. Strong leadership capabilities. Proven track record in problem solving. Ability to communicate effectively on an individual and group basis. Excellent organisational and prioritisation skills. Excellent knowledge of computer software packages. Strong customer focus. Self-starter and high self-motivation. Ability to multitask, attention to detail and accuracy essential. Excellent numeric and analytical skills. Willingness and availability to travel on company business. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Representative 1 with French
Limerick, Munster
Cook Medical
Posted 5 days ago
Job Viewed
Job Description
Overview The Customer Support Representative 1 is responsible for providing a professional, friendly, and efficient service to Cook Medical customers and Divisional Sales teams throughout EMEA. Key tasks include handling customer orders accurately and within agreed service levels, while also providing timely and informative responses to customer queries. To be successful in this role, you should be an excellent communicator who gains and builds trust during all interactions who will add to our reputation as a company who offers excellent customer service. Reporting to: Team Lead 1, Customer Support Responsibilities Process all orders and other customer transactions accurately through relevant company systems within department guidelines and Quality requirements. Process all queries within department guidelines through relevant company systems. Process product complaints through relevant company systems and within the required timelines. Liaise with relevant courier companies and / or relevant internal teams as needed to ensure prompt delivery to all customers. Manage urgent and / or emergency orders / requests as they arise and communicate to the relevant teams, manufacturing plants, etc., seeking advice of more experienced colleagues as required. Log all internal and external customer feedback correctly and on time, promote the Customer Portal when possible. Maintain and update customer data as required. Liaise with Cook Medical field-based sales teams, Field based Inventory team and Supply Chain Operations teams to ensure fastest possible turnaround on all inventory, inventory returns and resolution of any inventory issues that may occur. Complete all training assigned in a timely manner to ensure required level of competence for this role and to maintain audit compliance. Take on additional tasks and involvement in the execution of new departmental projects / initiatives as trained / required. Consistently display a positive attitude towards customers and colleagues, treating everyone in a professional manner and with respect. Always ensure a high level of customer support to all customers, taking ownership for first point of contact resolution wherever possible. Maintain a supportive and communicative relationship within direct and wider teams at all times. Carry out all tasks in compliance with the Company's Quality Management Systems. Qualifications 1 to 2 years' experience in a multi-national customer support / contact centre environment advantageous. Fluency in French and English Good written and spoken English language skills for those Representatives for whom English is not their mother language. Excellent telephone manner and interpersonal skills. Good working knowledge of Microsoft Office. Attention to detail, accuracy and ability to multitask. Ability to work under pressure and on own initiative with a positive attitude to problem-solving. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
This advertiser has chosen not to accept applicants from your region.
8
Irish Customer Support Specialist - Relocate to Bulgaria
Dublin, Leinster
Cross Border Talents
Posted 11 days ago
Job Viewed
Job Description
Location: Sofia, Bulgaria
Language Requirements: Fluent Irish + English (B2)
Contract Type: Full-time, on-site (permanent with initial training)
Relocation Support: Available
Ready for an exciting next step? We're looking for Irish-speaking Customer Support Specialists to join an international team in Sofia. This role is perfect for those eager to launch their career, build valuable skills, and embrace a new cultural experience.
What youll do
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Deliver outstanding customer service via phone, email, and chat
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Understand and address user needs to ensure satisfaction
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Help with general inquiries, product support, and troubleshooting
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Collaborate with your team to provide a seamless customer experience
Who you are
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Fluent in: Irish
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Comfortable using English at a B2 level
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Strong communication skills and a positive, customer-focused mindset
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No prior experience requiredjust a willingness to learn and grow
What we offer
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Fully paid training to get you started ️
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Stable career path and development opportunities
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Attractive salary packages
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Private health insurance and access to 50+ benefits and services
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Supportive international environment , with referral bonuses
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Modern office in Sofia city center with gym, relaxation zones, and gaming areas
Why Sofia?
Bulgaria offers a compelling blend of high-quality city life and affordability. Sofia, in particular, shines as a modern hub at the foot of Vitosha Mountainperfect for both professional growth and outdoor pursuits. Enjoy rich cultural offerings, international communities, and a vibrant startup ecosystemall while living well within budget.
Apply now and start a remarkable journey to build your career and explore life in Sofia.
This advertiser has chosen not to accept applicants from your region.
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