What Jobs are available for Certified Purchasing Manager in Ireland?

Hitachi Energy has an exciting opportunity for Supply Chain Management Team Lead in the, are you ready to take your procurement expertise to the next level in a dynamic, project-driven environment? to drive excellence across sourcing, project execution, compliance, and team development.

Location: Ireland Remote, with some travel to Dublin
(Please note we are unable to provide visa support for this position)
How You'll Make An Impact
Leadership & Team Development

• Lead, coach, and mentor SCM team members to foster a high-performance culture.
• Promote understanding and implementation of SCM processes aligned with global standards.
• Ensure the team is skilled, motivated, and strategically aligned with project goals.

Tender Sourcing & Project Procurement

• Develop and execute Tender Sourcing Plans (TSP) and Project Procurement Plans (PPP).
• Participate in tender meetings, identify sourcing opportunities, and manage supplier qualifications.
• Lead negotiations and ensure purchase orders align with contract conditions and project timelines.

Performance & Cost Management

• Achieve cost reduction and avoidance targets.
• Maintain sourcing schedules and provide monthly procurement performance reports.
• Monitor supplier delivery, quality, and compliance with health, safety, and ethics standards.

Issue Resolution & Compliance

• Resolve supplier-related issues and manage procurement claims.
• Coordinate with finance on payment processes and ensure adherence to local procedures.

Process Excellence & Continuous Improvement

• Monitor SCM KPIs and supplier performance.
• Conduct regular procurement reviews and support tactical decision-making.
• Identify and share best practices across the organization.

Your Background

• Master's or Bachelor's degree in Engineering, Business Administration, or equivalent experience
• Proven experience in tailored equipment procurement and complex contract processes.
• Proven expertise in SAP.
• Fluent in English (written and verbal); comfortable working across cultures and countries.

Skills & Attributes

• Strong commercial and legal purchasing knowledge.
• Excellent communication, negotiation, and influencing skills.
• Entrepreneurial mindset with a sense of ownership and accountability.
• Structured, team-oriented, and results-driven.
• Analytical thinker with problem-solving capabilities.

What We Offer

• Competitive salary
• 24 days holidays, plus bank holidays
• Excellent company pension and wide-ranging benefits schemes.
• Top quality H&S culture alongside comprehensive training and personal development programmes.
• Up to 15% annual bonus scheme
• Inclusive Work Environment: We foster a diverse and inclusive workplace where everyone feels valued and respected.

More About Us
We offer fantastic opportunities to work on dynamic, high-impact and cutting-edge industry initiatives that are making a crucial impact to society whilst also offering the vibrancy of working within a world-leading global organization.

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.

Head of Supply Chain & Operations – Church of Oak

Ireland (Hybrid)

Church of Oak is building an ambitious new Irish luxury venture with global ambition. We are assembling a small, exceptional team to take the business from first launch into international markets.

Responsibilities

• Design and lead the end-to-end supply chain strategy, from production through to customer delivery.
• Build and manage international co-manufacturing, bottling, warehousing, and logistics networks.
• Establish best-in-class demand and supply planning, implementing a fit-for-purpose S&OP process.
• Develop strong partnerships with suppliers, logistics providers, and technical partners.
• Create cost-control frameworks, operational KPIs, and reporting systems to drive efficiency.
• Recruit, develop, and lead a high-performance supply chain and operations team.
• Ensure compliance with all regulatory, environmental, and safety standards.

Profile

We are seeking a senior supply chain leader with international experience building networks from scratch. Candidates must be comfortable in a founder-led, high-growth environment and able to pivot between strategic planning and hands-on problem solving.

Location:

Dublin, County Dublin, Ireland

Job ID:

R

Date Posted:

Company Name:

HITACHI ENERGY IRELAND LIMITED

Profession (Job Category):

Customer Service & Contact Center Operations

Job Schedule:

Full time

Remote:

No

Job Description:

Hitachi Energy has an exciting opportunity for Supply Chain Management Team Lead in the, are you ready to take your procurement expertise to the next level in a dynamic, project-driven environment? to drive excellence across sourcing, project execution, compliance, and team development.

Location: Ireland Remote, with some travel to Dublin

(Please note we are unable to provide visa support for this position)

How you'll make an impact:

Leadership & Team Development

• Lead, coach, and mentor SCM team members to foster a high-performance culture.
• Promote understanding and implementation of SCM processes aligned with global standards.
• Ensure the team is skilled, motivated, and strategically aligned with project goals.

Tender Sourcing & Project Procurement

• Develop and execute Tender Sourcing Plans (TSP) and Project Procurement Plans (PPP).
• Participate in tender meetings, identify sourcing opportunities, and manage supplier qualifications.
• Lead negotiations and ensure purchase orders align with contract conditions and project timelines.

Performance & Cost Management

• Achieve cost reduction and avoidance targets.
• Maintain sourcing schedules and provide monthly procurement performance reports.
• Monitor supplier delivery, quality, and compliance with health, safety, and ethics standards.

Issue Resolution & Compliance

• Resolve supplier-related issues and manage procurement claims.
• Coordinate with finance on payment processes and ensure adherence to local procedures.

Process Excellence & Continuous Improvement

• Monitor SCM KPIs and supplier performance.
• Conduct regular procurement reviews and support tactical decision-making.
• Identify and share best practices across the organization.

Your Background:

• Master's or Bachelor's degree in Engineering, Business Administration, or equivalent experience
• Proven experience in tailored equipment procurement and complex contract processes.
• Proven expertise in SAP.
• Fluent in English (written and verbal); comfortable working across cultures and countries.

Skills & Attributes

• Strong commercial and legal purchasing knowledge.
• Excellent communication, negotiation, and influencing skills.
• Entrepreneurial mindset with a sense of ownership and accountability.
• Structured, team-oriented, and results-driven.
• Analytical thinker with problem-solving capabilities.

What We Offer:

• Competitive salary
• 24 days holidays, plus bank holidays
• Excellent company pension and wide-ranging benefits schemes.
• Top quality H&S culture alongside comprehensive training and personal development programmes.
• Up to 15% annual bonus scheme
• Inclusive Work Environment: We foster a diverse and inclusive workplace where everyone feels valued and respected.

More about us

We offer fantastic opportunities to work on dynamic, high-impact and cutting-edge industry initiatives that are making a crucial impact to society whilst also offering the vibrancy of working within a world-leading global organization.

Head of Supply Chain & Operations – Church of Oak

Ireland (Hybrid)

Church of Oak is building an ambitious new Irish luxury venture with global ambition. We are assembling a small, exceptional team to take the business from first launch into international markets.

Responsibilities

• Design and lead the end-to-end supply chain strategy, from production through to customer delivery.
• Build and manage international co-manufacturing, bottling, warehousing, and logistics networks.
• Establish best-in-class demand and supply planning, implementing a fit-for-purpose S&OP process.
• Develop strong partnerships with suppliers, logistics providers, and technical partners.
• Create cost-control frameworks, operational KPIs, and reporting systems to drive efficiency.
• Recruit, develop, and lead a high-performance supply chain and operations team.
• Ensure compliance with all regulatory, environmental, and safety standards.

Profile

We are seeking a senior supply chain leader with international experience building networks from scratch. Candidates must be comfortable in a founder-led, high-growth environment and able to pivot between strategic planning and hands-on problem solving.

Please apply directly through our LinkedIn job advertisement.

Deloitte is the biggest professional services Firm in the world and making an impact is more than just what we do: it's why we're here. We're driven to create positive progress for our clients, community, people, and the planet. This sense of purpose inspires us to work to the highest standards, to tackle the challenges that matter.

Joining us means becoming part of a Consulting team that's at the top of its game and growing. Working with the best people and technology in the market, you'll tackle meaningful projects that transform the future for high-profile local and international clients. And you'll do it as part of a people-first culture that's supportive, collaborative and, above all, welcoming.

.

Exciting opportunity to join our SAP Consulting practice:

Amongst a variety of exciting career opportunities currently available within our SAP practice, we are seeking to hire experienced SAP Supply Chain Management professionals to join our SAP team in Ireland.

As an SAP advisor in Deloitte, you are a key member of our Consulting team where you will have the opportunity to work with global and local clients across several industries. You will "make an impact that matters" in your role designing and building innovative solutions to meet our clients' needs while working within a global collaborative network of highly experienced consulting teams. This is a challenging and fulfilling role with the potential to further develop your range of consulting and SAP skills significantly.

About the role:

• Lead the delivery of end-to-end processes through design and implementation for SAP Material Management on a variety of SAP S/4HANA implementations, such as Brownfield+ (selective data transformation) or Greenfield, on-premises or private or public cloud.
• Design, build and implement our clients' business requirements while recommending appropriate best practice solutions.
• Play a key role in all phases of project lifecycle from developing the strategy to solution implementation.
• Stay up to date on any new advancements in the relative SAP module functionality and other related applications.
• Work in collaboration with cross-functional global and local teams to ensure successful delivery in an agile environment as well as identifying and progressing new project opportunities and building long-lasting, trusted client relationships.
• Support the development of our SAP practice, including leading internal team activities, collaborating within our global network, and facilitating external client events.

About You:

• A third level qualification in Business, Technology, Engineering, or a related discipline
• Relevant experience within one of the SAP supply chain modules such as MM, PP, QM, SRM, EWM, TM, WM, or APO – including design, configuration, and development from projects or your own industry experience.
• S/4HANA Public Cloud implementation experience highly desirable but not a "must have".
• Demonstrated expertise in SAP supply chain management, with a focus on sourcing and procurement processes. Proficient in implementing best practice solutions for sourcing, subcontracting, batch management, intercompany replenishment, and MRP Material Requirements Planning.
• Extensive knowledge of the SAP ecosystem and the integration of SAP supply chain with other modules and applications, including Sales, Ariba, 3PLs, and Quality Management.
• Proven end to end experience in implementing minimum of 2 full-cycle SAP S/4 HANA or similar projects and associated deliverables.
• Experience in process modelling and problem-solving client requirements.
• Ability to travel across EMEA without any restrictions.

If you believe that you meet most of the criteria above, we encourage you to apply. Deloitte is an equal opportunities employer and will ensure any reasonable accommodations are implemented as part of the recruitment and selection process.

What we offer

Your reward at Deloitte is competitive, supports our purpose and enables our people to never stop growing. Your reward at Deloitte is not just your salary, we believe in investing in our people's personal and professional development and empowering their work-life balance. Our ambition is to achieve gender equality and enable continuous growth. We offer supports and benefits that suit you, wherever you are in life, including health and well-being, pension, savings, training, coaching and

enhanced leave options

among others.

Keep on being you. Bring your full, absolute self to work, every day. Explore, question and collaborate. Stretch your thinking, while building a career that inspires and energises you. And, whatever motivates you, keep growing both professionally and personally – because when you make an impact that matters, we do too.

EHR Supply Chain Management Team Lead

Location: Swift Square One

Job type: Specified Purpose

Overview of role:

The Supply Chain Management Team (SCM) Lead will play a pivotal role in supporting the Cúram Electronic Health Record (EHR) implementation across UPMC Ireland. You will report to the EHR Business Stream Lead. This role ensures all supply chain-related workflows-including procurement, inventory, and materials management-are accurately designed, tested, and transitioned into the new EHR environment This role provides strategic and tactical leadership for the supply chain workstream, ensuring alignment with clinical operations, financial systems, and overall programme goals. The individual will act as a subject matter expert (SME) in materials management and ERP-EHR integration to ensure a smooth, efficient, and sustainable transformation of supply chain functions. This is an ideal opportunity for a SCM expert who understands the intersections of SCM, clinical operations, finance and health IT systems.

Primary Duties and Responsibilities:

General Accountabilities
You will have responsibility for delivering the Supply Chain Management workstream within UPMC Ireland. You will implement the programme within the project scope and governance, including identification of your workstream's stakeholders. You will establish your project team and allocate responsibilities. You will collaborate with the other clinical, business and technical workstream leads where required.

For the workflows to be deployed, you will be responsible for the end-user experience, the supply chain modules, milestone tracking and reporting workstream status and issues, risks and benefits. You will lead the decision-making process towards the resolution of issues impacting your workstream alongside the Business Stream Lead.

Team Leadership & Stakeholder Engagement:

• Serve as the primary liaison to the SCM service providers ensuring system design meets documentation and workflow needs.
• Leads SCM engagement sessions, adoption planning, and go-live readiness efforts.
• Recommend policy changes and process improvements related to SCM use of the system to drive efficiencies and improve outcomes.
• Coordinate a cross-functional SCM implementation team across SCM services during the transition.
• Facilitate regular workgroup meetings, track milestones, document decisions, and escalate risks.
• Act as a liaison between SCM services and the EHR implementation team.
• Support development of training materials and assist with education for SCM services and other relevant end-users.
• Provide hands-on support during go-live and stabilisation phases, ensuring continuity of SCM operations and rapid issue resolution.
• Collaborate with the training team to ensure SCM staff and other relevant users are adequately trained on SCM workflows within Meditech and associated applications.
• Support the planning and delivery of handover training to the future EHR BAU team members.

Workflow & System Design:

• Act as the subject matter expert (SME) for SCM functions in MEDITECH and associated applications, including inventory control, purchasing, requisitioning, receiving, and supply distribution.
• Collaborate with the MEDITECH analysts and operational leaders to design and validate SCM workflows within MEDITECH Expanse and associated applications.
• Review system functionality related to SCM processes and workflows.
• Support the implementation of related modules such as Theatres, Medicines Management, Patient access, scheduling, and the patient portal, particularly where these intersect with supply chain operations-for example, ensuring that supply-dependent services (e.g., surgical scheduling or outpatient procedures) are aligned with inventory availability and replenishment cycles.
• Work closely with clinical departments to ensure clinical supply usage aligns with catalog items, barcode scanning, and charge capture processes, enabling accurate supply utilization tracking and cost recovery.
• Ensure operational workflows translate effectively into SCM and associated financial processes
• Support the integration of SCM workflows with financial processes to ensure SCM/financial integrity and optimised workflows alongside SCM and quality compliance requirements.
• Collaborate with clinical and technical teams to support end-to-end SCM integrity across modules.

Implementation support, Testing & Data Validation:

• Oversee SCM system configuration, data migration validation and integration with existing or planned enterprise platforms where applicable.
• Lead testing activities for SCM modules, including integrated and user acceptance testing (UAT).
• Verify item master accuracy, vendor and contract data, location mapping, and par levels in MEDITECH.
• Validate interfaces between MEDITECH and third-party systems (e.g., ERP, financial systems, distributors).
• Identify and troubleshoot issues in collaboration with IT, finance, and clinical teams.
• Ensure SCM-facing modules are integrated with other clinical systems (e.g., PCM, OM, laboratory, radiology, pharmacy) to support seamless care delivery and documentation.
• Validate statutory, management and operational reporting requirement delivery for SCM functions.
• Champion change management among SCM staff, addressing workflow impacts, practice changes, and documentation requirements.
• Facilitate standards development processes and actively engage SCM SMEs in design and optimization discussions.
• Ensure compliance with regulatory, accreditation, and safety standards (e.g., HIQA).
• Support the identification of appropriate hardware solutions for SCM services in their operational settings.

Documentation & Governance:

• Maintain accurate and up-to-date project documentation, including current state/future state maps, risk/issue logs, decision registers, benefits registers, and change logs.
• Support governance processes by preparing materials for steering group and senior management meetings.
• Define and track key performance indicators (KPIs) for supply chain readiness, adoption, and post-go-live performance.
• Assist in documenting lessons learned and continuous improvement initiatives.
• Ensure compliance with statutory and regulatory requirements related to procurement, clinical safety and digital health.

Qualifications & Experience:

Required Qualifications:

• Bachelor's degree in, Business Administration, Health Administration, or a related field.
• Minimum 3 years of experience in healthcare supply chain management or materials management.
• At least 2 years of experience supporting or leading system implementations (preferably MEDITECH or similar ERP/EHR platforms).
• In-depth understanding of item master management, inventory control, procurement processes, and clinical integration.
• Strong project coordination, stakeholder engagement, and change management skills.
• Strong analytical thinking, problem-solving, and interpersonal skills with the ability to work across clinical and operational teams.

Preferred Qualifications:

• Experience with MEDITECH Expanse Materials Management or legacy MEDITECH SCM modules or other major EHR systems (e.g., Epic, Oracle Health).
• Experience with SCM to Finance data and business flows, barcode scanning, point-of-use (POU) systems, and clinical-to-supply cost tracking
• Training in project management, clinical informatics, or change management (e.g., Lean, Prosci).

Equal Opportunity Statement and Benefits

UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.

Compensation
- Competitive pay for the work employees do - base pay, performance related pay and premium pay where applicable.

Benefits
- Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66.

Performance and Recognition
- Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.

Work-Life Balance
- Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments.

Development and Career Opportunities
- Opportunities for each employee to reach their career goals through continued learning and/or advancement.

About UPMC

UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that's close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division - an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world.

In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC's operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.

We are global private markets specialists delivering tailored investment solutions, advisory services, and impactful, data driven insights to the world's investors. Leveraging the power of our platform and our peerless intelligence across sectors, strategies, and geographies, we help identify the advantages and the answers our clients need to succeed.

Position Overview:
StepStone Group is seeking a highly motivated and detail-oriented individual to join our Vendor Management team as an Analyst. The Analyst will support the end-to-end oversight of third-party vendors to ensure compliance with internal policies, regulatory requirements, and industry best practices. This role involves risk assessment, due diligence, performance monitoring, and the ongoing evaluation of vendors. This includes reviewing Vendors across a range of categories, including technology providers, fund administrators, banks, law firms, consultants, professional service firms etc. The ideal candidate will possess strong written and verbal communication skills, be proficient in Microsoft Office applications, and demonstrate strong analytical and problem-solving abilities. A high level of attention to detail, a proactive and self-starting attitude and a commitment to meeting deadlines are essential for success in this role.

Essential Job Functions – Vendor Management Analyst:
Key responsibilities include:

• Conduct initial and ongoing due diligence on third-party vendors, including analysis of financial stability, regulatory compliance, information security, and operational risk.
• Coordinate vendor onboarding, ensuring proper documentation and approvals are in place.
• Collaborate with internal stakeholders (e.g., Legal, Compliance, Information Security, Business Units) to support vendor selection, risk reviews, and issue resolution.
• Support audit and regulatory requests by providing relevant vendor documentation and reporting.
• Stay informed of regulatory changes and industry trends related to third-party risk management.
• Conduct adverse media checks across all vendors.
• Assistance with DDQ template and updating reporting template as part of annual review and maintenance.
• Assistance with ad-hoc projects.

Qualifications:

• Education and Experience:
• Bachelor's degree in Business, Finance, Risk Management, or a related field (required).
• 1–3 years of experience in vendor management, procurement, risk management, compliance, audit or a related function (preferred).
• Experience in financial services or a regulated industry is an advantage.

Other Attributes:

• Flexibility—StepStone is a dynamic and entrepreneurial organization; all professionals are expected to perform multiple functions.
• Promote and demonstrate a positive, team-oriented attitude.
• Dynamic, smart, hard-working and a self-starter.
• Strong commitment to professional learning and development.

At StepStone, we believe that our people are our most important asset and crucial to our success. We are an Equal Opportunity Employer that strives to create an environment that empowers our employees and allows them to be heard, regardless of title or tenure. Our organizational community features multiple Employment Resource Groups as well as mentorship programs to enhance the employee experience for all.
As an Equal Opportunity Employer, StepStone does not discriminate on the basis of race, creed, color, religion, sex, national origin, citizenship status, age, disability, marital status, sexual orientation, gender identity, gender expression, genetic information or any other characteristic protected by law.
Developing People at StepStone

About Us
Our leading SaaS-based Global Employment Platform enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we're dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere.

Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated.

The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work.

At G-P, we assist organizations in building exceptional global teams in days, not months—streamlining the hiring, onboarding, and management process to unlock growth potential for all.

About The Position
We are seeking a
Vendor Management Associate
to join our team. In this role, you will be responsible for assisting in the management of G-P's relationships, processes, reporting and issue resolution for In Country Providers ("ICPs").

Reporting to the Senior Manager-Provider Management, this role will be paramount to customer and professional satisfaction and therefore requires working closely with internal stakeholders across various departments

This position is ideal for a proactive and skilled communicator who thrives on solving complex problems, managing expectations, and optimizing value.

Key Responsibilities

• Cultivate and maintain strong, long-term relationships with key vendors.
• Assist in pricing discussions by gathering and compiling data to support Snr Mgr in securing favorable terms.
• Support the monitoring of vendor performance by collecting data and helping to prepare reports on key metrics and service level agreements (SLAs).
• Help prepare and organize regular feedback for vendors, supporting senior team members in collaborative improvement plan discussions.
• Assist in the development of the vendor network by conducting research and analysis on potential new partners or consolidation opportunities, reporting findings to the Senior Manager.
• Assist in maintaining effective relationships with the key stakeholders across G-P, and ensure efficient communication of provider related updates.
• Strive to become over time a subject matter expert for ICP related matters
• Provide support on analysis, reports, presentations as required by the business including but not limited to internal facing resources, master schedules, tickets.
• Serve as a point of contact for vendor-related queries, resolving issues promptly and professionally and escalating to Snr Mgr as required.

Requirements

• Education - Degree in Business. Management, Finance or relevant experience
• 5+ years of proven experience in vendor management or a similar role focused on building relationships
• Experience working across multiple regions and cultures is advantageous
• Strong financial acumen, negotiation, analytical and conflict resolution skills.
• Highly motivated, with exceptional organizational, communication and presentation skills
• Meticulous and quick learner with a "can do" attitude
• A positive and solutions focused mindset is necessary for this position.
• Proficiency in Microsoft Office, Google Suite, Jira - Kanban, WorkDay

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the National Vetting Bureau (Children and Vulnerable Persons) Act 2012, the Private Security Services Act 2004, and the Criminal Justice (Spent Convictions and Certain Disclosures) Act 2016.
G-P. Global Made Possible.
G-P is a proud Equal Opportunity Employer, and we are committed to building and maintaining a diverse, equitable and inclusive culture that celebrates authenticity. We prohibit discrimination and harassment against employees or applicants on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other legally protected status.
G-P also is committed to providing reasonable accommodations to individuals with disabilities. Individuals with disabilities are encouraged to apply for these positions. If you need an accommodation due to a disability during the interview process, please contact us at -p.com.

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?

The Role: How you'll make an impact at Personio
This position can be office-based (hybrid) in the following cities: Munich or Dublin.
The Vendor Manager within CX Operations is responsible for onboarding, managing and supporting our Outsourcing Partner(s) for Professional Services, Payroll Operations and Customer Support.

As a Vendor Manager you own the end-to-end relationship management with external service providers, including procurement, contract management, performance management, and offboarding. You will be supported by a team that provides training and enablement, performance management, operational support and quality assurance.

Role Responsibilities: What you'll do

• Develop - and execute on - a consistent and transparent Vendor Management Framework for outsourcing partners, as part of the CX Operations function
• Define/iterate upon a framework to track KPIs and other metrics relevant partner engagements
• Develop a collaborative approach with Outsourcing Partners aimed at maximizing value for the company, and minimize and mitigate operational risks
• Support the development and continuous improvement of a scalable approach for JTBDs that will be handled by outsourcing partners
• Manage a team of specialists who are responsible for the execution of the Vendor Management strategy
• Own the strategic relationship with the vendor, acting as the main escalation point for all outsourcing topics
• Lead and drive regular performance reviews, including business metrics, KPIs, and scorecards
• Ensure contract and SOW adherence, including commercial terms, penalties, and service levels
• Organize and lead Quarterly Business Reviews (QBRs) and regular syncs with vendor leadership
• Execute regular audits to ensure quality, efficiency and process compliance
• Carry out regular market assessments to identify and onboard the partners best suited to Personio's needs, engage in and own contract (re-)negotiations when applicable
• Own the financial relationship: review and approve pre-invoices, accruals, and vendor payments
• Oversee cost plans, ramp plans, and track vendor resource allocation and utilization
• Lead capacity planning in collaboration with internal stakeholders and the vendor
• Manage escalations and collaborate with the respective stakeholders to resolve these escalations
• Align with internal leadership, finance, and product teams on vendor strategy and future needs.

As part of this role you will also:

• Partner closely with Professional Services, Customer Support, and Payroll Operations on all operational tasks to help drive the organisation's support strategies and direction
• Collaborate with vendor counterparts in regards to operational governance

Role Requirements: What you need to succeed

• University degree or relevant work experience
• Fluent in written and spoken English, and ideally German or one other European language
• 8+ years of professional experience
• 3+ years of previous vendor management experience
• 3+ years of people management experience
• Must be at ease operating in a small, dynamic, fast growing team, able to be self-sufficient with a can-do attitude and ability to hold oneself accountable
• Experience with enterprise SaaS software solutions, as well as analytical tools
• Passion for continuous improvement of processes, efficiency, value, and quality
• Outstanding and effective interpersonal skills; strong communication skills both verbal and written
• Ability to prioritize and manage multiple tasks efficiently
• Critical thinking, analytical and forecasting skills
• Conflict-resolution and problem-solving skills
• Familiarity with the Personio technology stack; expert knowledge not necessary but able to properly communicate scope expectations with customer executives and technical stakeholders alike
• Services delivery experience with development or operations teams is a plus

Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.At Personio, we value in-person collaboration while also offering flexibility. This role is office-based, with (X days per week) required in your contracted office location. The remaining days can be worked from home or in the office if you prefer. In addition, you'll have 20 Flex Days per year to work remotely from other locations.Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
• Make an impact on the environment and society with 1 (fully paid) Impact Day
• Receive generous family leave, child support, mental health support, and sabbatical opportunities
• We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch.