What Jobs are available for Claims Adjusters in Ireland?

We are seeking a talented individual to join our
Claims
team at Marsh. This role will be based in
Dublin.
This is a hybrid role that has a requirement of working at least three days a week in the office.

The successful candidate will be responsible for the day to day processing of all claims reported for Risk Management and Client Corporate Practice clients. You support to a team of defined Claims Executives and make a contribution towards the overall effectiveness of the claims team.

We wil count on you to:

• Provide the best possible service and advice to clients, in accordance with Company's procedures.
• Achieve quick and fair settlement of all claims using all possible means to protect the client.
• Provide Insurers with all documentation/information necessary to the settlement of claims.
• Develop an understanding of the clients business and objectives.
• Arrange up to date claims experience for renewal and claims meetings with clients, and attend meetings as appropriate.
• Keep Account Director/Executive/Team Leader advised of all large and/or contentious claims and any problems.
• Attain and develop and industry knowledge and skills required to deliver and enhance client service.
• Develop an understanding of the legal issues and processes involved in handling clients claims
• Acquire knowledge of preparing claims reports, workflow statistics and management information as directed.

*Internal contacts *
– Client Executives, Client Advisors, Claims Team, IT, Compliance.

*External contacts *
– Insurers, Clients, Loss Adjustors and Appraisers.

What you need to have:

• Relevant insurance experience, ideally within Claims
• Fully Qualified CIP (Essential)
• Excellent IT Skills (including Excel and Word)
• Ability to work under pressure and meet tight deadlines
• Ability to maintain clear lines of communication with various internal and external stakeholders
• Accuracy with good attention to detail and ability to check work of self and others
• Flexible and team player – develops close partnerships with onshore and offshore colleague
• Ability to identify areas to improve efficiency, accuracy and analysis and suggest ways of improvement

What makes you stand out:

• Fully Qualified ACII (Desired)

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, Traveller community, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us at to discuss any specific needs.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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We are seeking a talented individual to join our Claims team at Marsh. This role will be based in Dublin. This is a hybrid role that has a requirement of working at least three days a week in the office.

The successful candidate will be responsible for the day to day processing of all claims reported for Risk Management and Client Corporate Practice clients. You support to a team of defined Claims Executives and make a contribution towards the overall effectiveness of the claims team.

We wil count on you to:

• Provide the best possible service and advice to clients, in accordance with Company's procedures.
• Achieve quick and fair settlement of all claims using all possible means to protect the client.
• Provide Insurers with all documentation/information necessary to the settlement of claims.
• Develop an understanding of the clients business and objectives.
• Arrange up to date claims experience for renewal and claims meetings with clients, and attend meetings as appropriate.
• Keep Account Director/Executive/Team Leader advised of all large and/or contentious claims and any problems.
• Attain and develop and industry knowledge and skills required to deliver and enhance client service.
• Develop an understanding of the legal issues and processes involved in handling clients claims
• Acquire knowledge of preparing claims reports, workflow statistics and management information as directed.

Internal contacts – Client Executives, Client Advisors, Claims Team, IT, Compliance.

External contacts – Insurers, Clients, Loss Adjustors and Appraisers.

What you need to have:

• Relevant insurance experience, ideally within Claims
• Fully Qualified CIP (Essential)
• Excellent IT Skills (including Excel and Word)
• Ability to work under pressure and meet tight deadlines
• Ability to maintain clear lines of communication with various internal and external stakeholders
• Accuracy with good attention to detail and ability to check work of self and others
• Flexible and team player – develops close partnerships with onshore and offshore colleague
• Ability to identify areas to improve efficiency, accuracy and analysis and suggest ways of improvement

What makes you stand out:

• Fully Qualified ACII (Desired)

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, Traveller community, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us at to discuss any specific needs.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

Company:

Marsh

Description:

We are seeking a talented individual to join our
Claims
team at Marsh. This role will be based in
Dublin.
This is a hybrid role that has a requirement of working at least three days a week in the office.

The successful candidate will be responsible for the day to day processing of all claims reported for Risk Management and Client Corporate Practice clients. You support to a team of defined Claims Executives and make a contribution towards the overall effectiveness of the claims team.

We will count on you to:

• Provide the best possible service and advice to clients, in accordance with Company's procedures.
• Achieve quick and fair settlement of all claims using all possible means to protect the client.
• Provide Insurers with all documentation/information necessary to the settlement of claims.
• Develop an understanding of the clients business and objectives.
• Arrange up to date claims experience for renewal and claims meetings with clients, and attend meetings as appropriate.
• Keep Account Director/Executive/Team Leader advised of all large and/or contentious claims and any problems.
• Attain and develop and industry knowledge and skills required to deliver and enhance client service.
• Develop an understanding of the legal issues and processes involved in handling clients claims
• Acquire knowledge of preparing claims reports, workflow statistics and management information as directed.

Internal contacts
– Client Executives, Client Advisors, Claims Team, IT, Compliance.

External contacts
– Insurers, Clients, Loss Adjustors and Appraisers.

What you need to have:

• Relevant insurance experience, ideally within Claims
• Fully Qualified CIP (Essential)
• Excellent IT Skills (including Excel and Word)
• Ability to work under pressure and meet tight deadlines
• Ability to maintain clear lines of communication with various internal and external stakeholders
• Accuracy with good attention to detail and ability to check work of self and others
• Flexible and team player – develops close partnerships with onshore and offshore colleague
• Ability to identify areas to improve efficiency, accuracy and analysis and suggest ways of improvement

What makes you stand out:

• Fully Qualified ACII (Desired)

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, Traveller community, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us at to discuss any specific needs.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

The AirCover team is charged with ideating, building, launching, and managing the AirCover business inside of Airbnb. We have a huge responsibility to our community of Hosts and Guests to be there when things don't go exactly as planned with their reservations. We have a lot of work to do in the coming years and we are looking for someone who will help us manage all of the things that need to be done to deliver best-in-class services to our community.

The Claims Experience team is responsible for providing premium support for our users by tailoring the experience and services we offer to their own specific needs so that everyone can host and travel with confidence. We develop a deep empathy and understanding of each of our customer's desires, and go above and beyond to create personalized interactions that leave lasting impressions throughout the end-to-end claims process.

The team drives operational success across each of the Aircover products, delivering Seamless Execution through the quality and speed of our interactions, whilst focusing on customer retention and the continued growth of our Airbnb community.

The Difference You will Make:

As a Claims Experience Specialist, you will be responsible for understanding the unique needs of our customers and go above and beyond to create personalized interactions that leave a lasting impression throughout the end-to-end claims process. You will treat customers with consistency, fairness and empathy so that they feel heard and understood, and will tailor the support provided to their specific needs to resolve issues efficiently and to a high level of mutual satisfaction. By enhancing the customer experience from end to end, you will help drive retention rates and ensure that everyone can travel and host on Airbnb with confidence.

About You:

• You are passionate about delivering exceptional and tailored experiences for our customers, anticipating their needs and understanding what great looks like for the user experience
• You are someone who thrives in taking initiative in a fast-moving environment, bringing a growth mindset and bias toward execution.
• You foster strong customer relationships by actively engaging with users and identifying opportunities to enhance the service experience
• You are knowledgeable and experienced in the end to end claims process and take full ownership for reaching a complete final resolution with care and attention
• You identify gaps in workflow, process or policy whilst striving to provide upward feedback as required

A Typical Day:

• Evaluate, investigate and resolve claims submitted across our AirCover products (including but not limited to Host Damage Protection claims) including claims of high value and complexity that require complex investigation and negotiations to reach satisfactory outcomes
• Closely monitor for fraud detection and mitigate risks associated with bad actors to protect the Airbnb brand and community
• Verify all relevant facts and evidence to determine case resolution outcomes whilst following internal policies and workflows
• Go above and beyond to create personalized interactions and exceptional premium support throughout the end-to-end claims process, tailoring the experience offered whilst ensuring each user's needs and preferences are met with the highest level of care and attention
• Provide continuous education and guidance for users about our Aircover products, terms and policies to enable the seamless resolution of their requests
• Work closely with stakeholders and third party claims administrators to align on case strategies and ensure a timely resolution is reached for our users
• Communicate regularly with Supervisors and Manager to provide feedback on the status of claims
• Maintain high levels of confidentiality whilst conducting investigations
• Identify gaps in workflow, process or policy whilst striving to provide upward feedback as required to further improve the experience for our customers
• Act as subject matter expert for change initiatives and/or cross functional projects taking place across the Aircover Scaled Ops and Optimization org, including assisting internal stakeholders to test, refine, ideate, and deploy new internal products and processes
• Support the training and mentoring of new hires throughout the onboarding process
• Support existing team members by sharing best practices, providing technical expertise on case consults, approvals and escalations in order to help improve overall performance of the team

Your Expertise:

• 5+ years in a fintech or customer experience role, with a minimum of 1+ years experience handling insurance claims, preferably including first and third party property damage claims
• Proficiency in both English and in French (must be able to handle technical claims discussions in French)
• Critical thinking skills with a proven track record in solving challenging customer problems and making claims decisions with consistency and fairness whilst adhering to policy terms and workflows
• Strong verbal and written communication skills with experience interacting with customers through multiple channels including email, messaging and phone
• Active listening skills to understand user needs and provide personalized recommendations and assistance
• Ability to explain complex and sensitive issues to customers with confidence and clarity
• Analytical skills with the ability to organize and work independently with rapidly changing priorities
• Negotiation skills to ensure customer issues are resolved in a timely and efficient manner
• Solution and outcome-oriented with an ability to balance fraud prevention alongside a positive user experience
• Calm and Empathetic with ability to adapt to any situation by personalizing responses and educating our community whilst remaining level headed in challenging situations
• A regular work schedule of 5 days per week (40 hours), mutually agreed with your Supervisor, which may include weekend days and company wide / public holidays
• The work shift for this role is Sun - Thurs from 12pm to 9pm Ireland

Preferred experience

• Experience working on change initiatives and/or cross-functional projects to meet strategic goals.
• Experience working with internal stakeholders and third party administrators to resolve complex claims in a detailed, effective and timely manner

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Claims Submission Specialist FTC - UPMC Cleaboy Office

Location: Cleaboy Business Office -Unit 4

Job type: Fixed Term

Overview of role:

UPMC are recruiting an Access to Care Claims Submission Specialist on a 9 month fixed term contract. This position is based full-time in our UPMC Cleaboy Office, Waterford. The Access to Care Claims Submission Specialist will be part of an integrated team across our UPMC healthcare services. The Access to Care team is responsible for the efficient processing of administrative support services throughout our facilities. The successful candidate will be expected to operate with agility and diligence to ensure the success of the Access to Care team in the furtherance of our mission of bringing life changing medicine to all the patients and communities for whom we are privileged to serve. We are looking for a detail-oriented candidate with a minimum of 1 year administrative experience. The candidate will be a team-player who is adaptable, responsive and learning-minded in a fast paced environment. They will be organised in their approach and competent in the use of technology to facilita

Primary Duties and Responsibilities:

The Claims Submission Specialist duties include but are not limited to:

• Action all private and public claims and process efficiently.
• Management of unbilled claims and working with our business partners to ensure accurate and timely submission of claims.
• Resolution of queries with both internal and external business partners
• Support the claims submission team with on-going projects
• Managing patient enquiries relating to claims submission
• Develop an understanding of private health insurance and insurance verification
• Ensure effective communication to all our stakeholders including patients and staff
• Provide wide-ranging administrative support to enable the smooth running of our services

Qualifications & Experience:

• 12 months experience in a similar role
• Business/Secretarial Qualification
• Excellent working knowledge of Microsoft Office
• Experience of healthcare systems including iPims desirable

Equal Opportunity Statement and Benefits

UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.

Compensation – Competitive pay for the work employees do – base pay, performance related pay and premium pay where applicable.

Benefits – Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66.

Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.

Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments.

Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement.

About UPMC

UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that's close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world.

In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC's operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.