7 Claims Specialist jobs in Ireland

Claims Adjuster/Investigator Do you have claims handling experience and a CIP qualification? Do you want to work in a fast-paced and client-driven environment? This might be the role for you. This is a hybrid role with the flexibility to work both virtually and from our Dublin or Cork office. This role involves working onsite with clients throughout Ireland and will require travel. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Aon Risk Solutions is currently looking for a Claims Adjuster/Investigator to join our Claims Management Division, where you will be managing Claims for multinational and corporate clients. You will report to the Complex Claims Manager and manage liability, motor, and third-party property damage claims for clients with Self Insured Programmes. Main responsibilities will be: Full end to end management of EL & PL Claims and Motor personal injury claims on behalf of Self-Insured Clients Onsite investigations with client across Ireland Contain claim costs by implementing agreed processes and deploying all supplied resources effectively (e.g. motor assessors, approved repairers, solicitors etc.) Development of relationships with key clients Working with a Claims Administrator to ensure a timely response on all new instructions Effective use and experience of using a Diary system to ensure cases are progressed and closed out effectively and efficiently Interaction with claim executives / Claims Team Leader on management of client reports / statistics and any policy issues arising Maintain the required standard of all claims systems and files Appointment of ACM Service Providers as required Attendance at Court (Trials/Settlement Talks/Mediation) Comply with all management audit requirements Carrying out departmental administrative activities as required Willingness to take on other duties that may arise and are deemed appropriate by Aon Management How this opportunity is different The Claims Adjuster/investigator will have the possibility to work closely with a collaborative team of experts, deeply involved in claims management, from building trusted relationships with stakeholders traveling to clients. Delivering high-quality output. Skills and experience that will lead to success The Claims Adjuster will have the following skills: A minimum of 2 to 5 years' relevant claims handling experience Excellent written and verbal communication skills A minimum of CIP qualification (or must be 'Accredited' under the Minimum Competency Requirements, and provide evidence of CPD returns with progress towards qualification) Ability to prioritise workload and deliver on objectives Have a strong customer focus and a keen eye for detail Team player and the ability to work on own initiative Strong analytical skills, with an ability to prioritise effectively and execute within deadlines Strong planning and organisational skills Flexible and adaptable approach to work, with the ability to respond to change and learning opportunities Excellent IT skills (fully proficient in Microsoft applications ie Word, excel, PowerPoint) Full clean driving license Travel is required How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work. and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. #LI-JM3 2565345 To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.

My Client, a young and dynamic company expanding in Ireland is looking to recruit a Liability Adjuster. Ideally based in Dublin. Working on a remote basis. The Role You will use your technical knowledge and experience to proactively investigate liability claims and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. The role requires you to investigate legal liability, policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements. To be successful in the role you will need to demonstrate a high level of technical, quality and service delivery, a commitment to innovation and a determination to provide a market leading service and product on behalf of my Client. The Credentials Strong commercial background and expertise with the handling of liability claims, to include employers and public liability, products liability and motor. Minimum 3 years liability claims experience, ideally in an external role. Relevant Insurance/Adjusting qualifications. Excellent communicator with sound negotiation and investigation skills. Ability to work both as part of a team and under own initiative. Ability to work accurately under pressure, adhering to strict deadlines and service standards. High degree of IT literacy / competency. Full driving licence. Ability to maintain a flexible approach at all times. The Package Competitive salary Enhanced contributory pension Performance related bonus Flexible benefits Voluntary benefits schemes Birthday holiday Share purchase scheme Hours of work Standard working week is 35 hours, Monday to Friday with flexibility during surge and days where service levels / targets have to be achieved. At Wallace Myers International Recruitment Agency we specialise in sourcing professionals for key industries and services. See our website for more details. Privacy Policy: By applying for this role you are agreeing that your details will be stored in our database and may be considered for similar future positions. For more info see Skills: Liability Adjuster Claims Adjuster Adjuster Liability Claims Benefits: bonus pension health insurance

Job Title: Insurance Sales and Service Specialist (Member Engagement Centre) Location: Dublin 4 (35, Shelbourne Road, Ballsbridge) Work Type: Onsite/Hybrid option Are you passionate about helping people? Do you thrive in a fast-paced, rewarding environment? Then a career as an Insurance Sales and Service Specialist with our client could be the perfect fit. Our client is a global insurance sales company expanding their business into Ireland. This is a brand new opportunity new to the Irish market. Our client are more than just a company. They are a team dedicated to providing exceptional service to their members. As an Insurance Sales and Service Specialist, you'll be at the heart of their mission, making a real difference in the lives of others every single day. You'll be the go-to resource for their members, providing solutions for their insurance needs, ensuring they feel secure and satisfied. What you'll do: Provide expert support and guidance to our members via phone. Find creative solutions to complex issues and ensure a positive member experience. Collaborate with a team of dedicated professionals all working towards a common goal. Demonstrate leadership potential with a view to future progression. Support and coach other team members to reach their potential, contributing to a strong team dynamic. What you'll get: The satisfaction of knowing you're making a real difference in people's lives. A fast-paced dynamic work environment where you'll constantly learn and grow. The opportunity to be part of a team that values collaboration and mutual success. The chance to work for an organisation consistently recognized for its exceptional service and employee culture. A clear career path for ambitious insurance professionals who demonstrate leadership qualities. Key Responsibilities: Provide exceptional customer service, addressing member requests, conducting research, and resolving disputes efficiently and effectively. Build strong member relationships by gathering information, identifying life events, assessing needs, and presenting the benefits of their insurance products. Proactively identify and suggest appropriate insurance products to meet member needs. Achieve sales and service targets while adhering to regulatory compliance guidelines and procedures. Capture and document relevant business information accurately and in a readily retrievable manner. Understand and apply risk management principles within the scope of the role, utilising organisational resources and adhering to policies and procedures. Actively participate in personal and professional development, responding positively to feedback and overcoming challenges. Escalate systemic issues impacting member satisfaction. Demonstrate emerging leadership capabilities, support peer development, and contribute to a positive team culture. Requirements: Minimum of 2 years of experience in the insurance industry Customer contact experience in an insurance sales and service environment (preferred but not essential) Experience multitasking in a Windows operating system environment Excellent business English communication skills (oral and written) Ability to work effectively in a fast-paced environment Skills and Abilities: Service Excellence: Proven ability to provide exceptional customer service, exceeding member expectations. Member Focus: Demonstrated understanding of the needs of the members. Ability to proactively identify and address both expressed and unexpressed needs. Problem-Solving: Strong analytical and critical thinking skills to effectively resolve member issues and identify opportunities. Product Knowledge: Comprehensive understanding of their insurance products and the ability to articulate their features and benefits persuasively. Sales Closing: Proven ability to effectively close sales and secure agreements. Communication: Excellent verbal and written communication skills and ability to adapt communication style to diverse member needs. Risk Management: Basic understanding of risk management principles and their application in a business setting. Self-Development: Commitment to continuous learning and professional growth. Qualifications: Candidates should ideally be graduates or postgraduates and possess or be working towards APA or CIP qualifications. Benefits: Competitive Salary with performance bonus opportunities We invest in your career, financial and academic support for professional qualifications aligned to your role Hybrid working options after training period (4 days onsite) 23 days paid time off 2 days volunteering for charity 1 Company day (in lieu of Thanksgiving) New office, in a great location and close to bus and Dart Company Pension Life Assurance Income Protection Medical insurance Recognition program Wellness Account Other: Background screening and full conflict of interest disclosures are required as part of the recruitment process. Ready to join a team that's committed to excellence? Apply now and start making a difference! Skills: Insurance Sales Specialist Insurance Specialist Insurance

Job Description Job Title: Contact Centre Specialist-Patient Accounts & Insurance. Department: Patient Services Reports to: Contact Centre Team Leader Date: August 2025 Overall Purpose of Job The primary purpose of this role is to serve as a key liaison between hospital departments in the coordination and resolution of inbound billing and insurance queries from patients. This position supports a smooth and patient-centered experience by working closely with clinical teams, admissions, finance, and health information management to provide accurate, timely information regarding insurance coverage, claims, and billing statements. Key Responsibilities and Deliverables Professionally handle all inbound billing and insurance queries from patients in a courteous, empathetic, and efficient manner. Liaise effectively with colleagues across multiple hospital departmentsincluding finance, admissions, clinical teams, and health information managementto obtain and provide accurate information. Maintain up-to-date knowledge of the private health insurance market in Ireland, including provider policies, coverage details, and common billing procedures. Communicate clearly and confidently with patients to explain insurance coverage, billing charges, and claims processes. Work proactively to resolve patient queries, ensuring timely follow-up and closure of outstanding issues. Manage difficult or sensitive interactions with professionalism, using conflict resolution and de-escalation techniques when required. Identify recurring issues or trends in patient queries and escalate them to the appropriate team for review or resolution. Ensure all patient interactions and data handling comply with hospital policies, GDPR regulations, and confidentiality standards. Support the improvement of internal processes by providing feedback based on patient and departmental interactions. Contribute to a collaborative and responsive working environment across departments involved in the billing and insurance process. Be knowledgeable of full remit of Patient Accounts & Services depts processes and their effect hospital-wide. Have specific operational knowledge of assigned insurance billing contract, agreements and responsibilities. Be competent in the use of the IT structure and processes that support billing. Have sufficient knowledge or access to knowledge to provide correct information with regard to fees, excesses or co-payments on individual policies or individual procedures. Service Quality/Accreditation Understand the importance of quality in relation to every day work and participate in quality system measures to ensure that services are rendered at an agreed quality standard. Understand the importance of providing an excellent Customer Care Service to all patients, consultants and colleagues to uphold the mission, vision and values of the hospital. Participate in performance productivity measures. Confidentiality The dignity of all patients will be respected together with their absolute right to confidentiality. Workings of the hospital or its patients will not be discussed with people outside the hospital, save as appropriate in the course of work. Documents or property of the hospital will not be removed from the hospital without prior authorisation. Upon cessation of employment in the hospital all property of the hospital held by the employee will be surrendered to the Human Resource Department. Person Specification Qualifications University Degree preferable Leaving Certificate. Proficiency in MS Excel & Word and other related packages. Experience At least 2 years previous work experience in either a call centre, billing office or hospital environment desirable. Specific training will be provided Job Specific Competencies and Knowledge Must possess good decision-making ability, and a capacity for problem-solving. Demonstrate an affinity for dealing with figures and accounts. A high level of patient relation skills. Demonstrate an aptitude to learn Meditech and supporting IT Systems. Capable of communicating effectively and courteously with a wide variety of departments and individuals, including insurance companies, hospital consultants, billing agencies, clinical staff and hospital management. Strong awareness of the need for confidentiality, discretion, precision, and a methodical approach in all matters. Maintain motivation to get things done with attention to detail, within the constraints of a busy department. Knowledge of general office business procedures essential. Personal Competencies All posts in Beacon Hospital require a high level of flexibility to ensure the delivery of an effective and efficient service. Therefore, the post holder will be required to demonstrate flexibility as and when required by their manager or hospital management. Demonstrate an ability to prioritise work and handle large volumes of activity. Excellent organisational skills. A good level of English is required. This job description is intended to be an outline of the areas of responsibility and deliverables at the time of its writing. As the Hospital and the post holder develop, this job description may be subject to review in light of the changing needs of the Hospital. Skills: MS Excel Word decision making problem solving

Your new company As Insurance Claims Assessor, you will join a professional team in a not-for-profit organisation working within their medical insurance claims department. Your new office is located in D15 and is accessible via public transport. Your new company requires you to join their team on a 12-month FTC basis. Your new role As Insurance Claims Assessor, your duties will include, but are not limited to, responding to incoming emails and calls, handling member queries, processing member claims, processing payments and subscriptions, acknowledging, managing customer complaints, general administration and any ad-hoc duties that fall into your new role. This is a great opportunity for you to gain invaluable experience within a reputable not-for-profit organisation. What you'll need to succeed You will ideally have recent relevant experience in a similar claims assessor role with demonstrated expertise in processing claims, an in-depth understanding of claims procedures and best practices and a proven ability to manage complex enquiries. Being QFA qualified is required. You will have the ability to work on a broad range of tasks and meet tight deadlines. Strong communication and interpersonal skills are essential as you will be communicating with a diverse range of individuals and stakeholders. You will also have proficiency using Microsoft Office Suit and have an interest in numbers. What you'll get in re turn You will be rewarded with a competitive salary and gain invaluable and transferable experience within an innovative team. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Ireland is a trading division of Hays Specialist Recruitment (Ireland) Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be Skills: QFA Claims Assessor Insurance administration Benefits: €30 000-€36 000 DOE

Are you living in the Cork region and interested in a career in Insurance claims? Avivaare currently hiring for permanententry-levelClaims-advisorsandexperienced advisors in our Motor and Liability Claims Teams, in our offices located in theCork Airport Business Park. Insurance qualification (APA Personal and Commercial General Insurance) an advantage but not essential for these roles. We flex locations, hours and working patterns to suit our customers, business, and you, this will be discussed during the Interview process. Were looking for people who want to embark on a career in insurance in a supportive and dynamic environment and who can provide the highest level of expertise and advice. We strive to hire talented, motivated people and give them the autonomy to innovate and make good decisions. This role will involve proactively handling a portfolio of Damage & Injury Claims. You will investigate and settle claims whilst controlling the cost of claims and supporting our customers throughout the process. Please be advised you must have valid Irish, EU, or UK work rights to be considered for this position. Why would you choose Aviva? Permanent positions (not contracts) An amazing benefits package, including: Minimum 25 Days holidays and flexibility to buy/sell up to five days, outside of bank holidays. Full financial support to pursue your insurance qualifications. APA and/or CIP Qualification Be part of a company that promotes equity & Accountability. Be part of a team that recognises the strength that comes from working as one team, collaborating and winning together. Fully paid paternity and maternity leave. We also offer family leave. Generous Defined Contribution pension scheme Annual Performance related Bonus and Pay review. Discounted car and home insurance rates (with friends and family offers too) on our products plus national and local offers from various retailers. Other Excellent flexible benefits to include: Global Matching Share plan Save As you Earn scheme Wellbeing programs Health Insurance Subsidy Access to Best Doctors and Aviva family Care Employee Assistance Programme De Care Dental Eyesight Testing Bike to Work Scheme Holiday Fund In this role you will: Negotiate claims settlements for complex, noncomplex injury and damage claims. Demonstrate outstanding and consistent approach to handling your portfolio of work ensuring early decision making and that all settlement opportunities are explored throughout the lifecycle of a claim. Understand customer feedback and what is meaningful to our customers. Build positive relationships with colleagues and external partners, in a professional and approachable manner. Have confidence to seek guidance and make decisions which are right first time. Have a clear strategy that will get the best & fairest settlement for the Customer, Aviva & the Claimant. Share learnings and feedback with colleagues and partners. You make liability decisions to facilitate early resolution and maximise settlement opportunities. Ensure files are accurately reserved at all times. Have a good knowledge and understanding of the Motor Insurers Bureau of Ireland and their role in the Insurance Market in Ireland. We would like you to have: Insurance qualificationAPA Personal and Commercial General Insurance) an advantage but not essential for these roles. Previous experience in Motor and/or Liability Claims Handling Experience in financial services working environment. Ability to handle complex situations. Excellent Problem-solving abilities Proven negotiation skills with experience in settlement of complex claims Capability to provide the best possible outcomes for both the customer and Aviva. Ability to make real time decisions based on changing information. Ability to handle own workload. Positive Relationship building skills Dedication to the customer environment Outstanding communication skills This role is within the scope of the Central Bank of Ireland's Minimum Competency Code. Aviva is for Everyone Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all. Our smart working combines the benefits of flexibility with time together with colleagues.