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Job Title: Patient Care & Engagement Coordinator

Reports To: Clinic Management Team

Location: Limerick City

About the Role

We are seeking a highly motivated and organised individual to join our dental group as a Patient Care & Engagement Coordinator. This role is key to ensuring that every enquiry — whether by phone, email, social media, or WhatsApp — is handled professionally, promptly, and with a strong emphasis on health, wellness, and patient care.

Your goal is to convert enquiries into booked appointments, build long-term relationships with patients, and ensure they remain engaged with our clinic for their ongoing dental and overall health needs.

Key Responsibilities

• Lead Management & Conversion
• Respond promptly to all incoming patient enquiries across phone, email, social media, and messaging platforms.
• Convert leads into appointments through clear communication, empathy, and professionalism.
• Track, manage, and organise leads systematically so no patient enquiry is missed or dropped.
• Patient Engagement
• Communicate the importance of oral health as part of general health and mental well-being.
• Follow up with patients post-appointment to encourage re-attendance and routine care (6–12 month recalls).
• Help foster loyalty by encouraging patients to see themselves as part of our clinic community.
• Performance & Feedback
• Monitor conversion rates and analyse why leads may not convert.
• Adapt approach based on patient feedback and guidance from management.
• Meet agreed targets for appointment bookings and re-attendance.
• Innovation & Communication
• Think creatively about ways to connect with patients through multiple communication channels.
• Suggest and test new strategies for improving patient booking and retention.

Key Skills & Attributes

• Excellent phone manner and written communication skills.
• Strong organisational and follow-up skills; highly reliable with attention to detail.
• Passion for health, wellness, and patient care.
• Empathy and the ability to build rapport with patients from first contact.
• Results-oriented with a proactive attitude toward meeting targets.
• Adaptable and open to feedback; willing to refine approach for best results.
• Comfortable using CRM systems, booking software, and communication tools (email, WhatsApp, social media).

Qualifications & Experience

• Previous experience in a healthcare, dental, or wellness setting is desirable but not essential.
• Sales, customer service, or lead conversion experience an advantage.
• Training will be provided in our systems and approach.

What We Offer

• Competitive salary with performance-based incentives.
• Training and support in both patient care and lead conversion strategies.
• Opportunity to play a central role in growing a progressive, health-focused dental group.
• A positive, supportive team environment where patient well-being comes first.

Job Type: Full-time

Pay: €15.00-€25.00 per hour

Expected hours: 35 – 40 per week

Application question(s):

• Do you have expereince in dental or health sector?
• Please write a few lines about your experience managing calls in a healthcare or similar business, including booking appointments and following up with patients
• How would your friends and family describe your personality? Please write a few lines.
• What personal traits do you have that you believe would help you succeed in this role, even if you don't have direct experience in the healthcare sector?

Language:

• English (required)

Work authorisation:

• Ireland (required)

Work Location: In person

Air Liquide Healthcare Ireland has over 30 years experience and specialises in treating and monitoring respiratory diseases in the patient's home supporting multiple therapies:

• Home Oxygen
• Nebulisers
• Ventilations
• Sleep

We currently provide such therapies to over 10,000 patients across Ireland (combined private and public healthcare). Our field based operations team consist of Healthcare Technicians and Patient Care & Sales Specialists, who ensure that our patients receive the support that they need whilst using our equipment. From installation, training on how to use equipment, servicing and removal.

This role will cover Donegal & Surrounding Counties We are a leading healthcare service provider supplying a range of adult & paediatric respiratory services to thousands of patients in their homes across ROI Ireland and NI Republic of Ireland. This full time role is a new position to support business growth and the selected candidate will play a key role in the expansion of our business across Ireland

The successful candidate will be responsible for maintaining existing customers and to support winning new business in this expanding market by promoting our range of products and services to key stakeholders in hospitals and community integrated teams.

Key activities of the role include;

• Set up/ installation of homecare devices such as CPAP, NIV, Invasive Ventilation, Diagnostics and Cough Assist primarily at patient's homes and at hospital locations.
• Manage patient home installations, clinic installations/support, training and compliance activities with patients and clinicians
• Manage patient follow up post install: to include telephone calls, post install home visits and compliance follow up. Will need to communicate feedback to prescribing centres.
• To support clinical training & educational workshops in key centres within the region.
• Attendance at Respiratory Conferences/Meetings when required
• Supporting respiratory business in the region and occasionally in other regions.
• Adaption of the role may be required to support new product introduction.

The successful candidate will have daily interaction with patients and their families/carers, as well as a variety of healthcare professionals including Adult & Paediatric Respiratory Consultants, Anaesthetists, Respiratory Physiologists & Sleep Teams, Respiratory Nurse Specialists, Advanced Nurse Practitioners, Clinical Nurse Specialists, Physiotherapists, Paediatric Teams, Ward Managers, Integrated Care Teams, Biomedical teams and procurement/supply officers.

• Qualified Nurse with a minimum of 2 years post qualification experience in hospital and/or homecare environment
• A person with exceptional organisational, communication and record keeping skills, with proven ability to present, train, mentor and influence to a variety of customers
• Commercial experience desirable, with the ability to develop and maintain strong business relationships with key customers
• Proven attention to detail and follow through
• Computer literate/practical working IT skills
• Full driving licence (manual)

What's on offer?

• Competitive salary & pension plan
• Expensed company vehicle, fuel card, laptop and mobile telephone.
• Extensive training provided

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

Air Liquide Healthcare Ireland has over 30 years experience and specialises in treating and monitoring respiratory diseases in the patient's home supporting multiple therapies:

Home Oxygen

Nebulisers

Ventilations

Sleep

We currently provide such therapies to over 10,000 patients across Ireland (combined private and public healthcare). Our field based operations team consist of Healthcare Technicians and Patient Care & Sales Specialists, who ensure that our patients receive the support that they need whilst using our equipment. From installation, training on how to use equipment, servicing and removal.

How will you CONTRIBUTE and GROW?

The successful candidate will be responsible for maintaining existing customers and supporting winning new business in this expanding market by promoting our range of products and services to key stakeholders in hospitals and community integrated teams.

Key activities of the role include; Set up/ installation of homecare devices such as CPAP, NIV, Invasive Ventilation and Cough Assist at patient's homes and at hospital locations across all Trusts Manage patient home installations, clinic installations/support, training and compliance activities with patients and clinicians Manage patient follow up post install: to include telephone calls, post install home visits and compliance follow up. Will need to communicate feedback to prescribing centres. To support clinical training & educational workshops in key centres across all Trusts

Attendance at Respiratory Conferences/Meetings when required Supporting the respiratory business in the Western Trust The successful candidate will have daily interaction with patients and their families/carers, as well as a variety of healthcare professionals including Adult & Paediatric Respiratory Consultants, Anaesthetists, Respiratory Physiologists & Sleep Teams, Respiratory Nurse Specialists, Advanced Nurse Practitioners, Clinical Nurse Specialists, Physiotherapists, Paediatric Teams, Ward Managers, Integrated Care Teams, Biomedical teams and procurement/supply officers.

Are you a MATCH?

Qualified Nurse/Physiotherapist/Medical technician with a minimum of 3 years post qualification experience in hospital and/or homecare environment A person with exceptional managerial, communication and record keeping skills, with proven ability to present, train, mentor and influence to a variety of customers Commercial experience desirable, with the ability to develop and maintain strong business relationships with key customers

Proven attention to detail and follow through Computer literate/practical working IT skills Full driving licence and an openness to travel What's on offer? Competitive salary & pension plan Performance Bonus (Company & Individual) Expensed company vehicle, fuel card, laptop and mobile telephone. Private Healthcare Employee Assistance Programme TravelSaver Scheme Extensive training provided

Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

Air Liquide Healthcare Ireland has over 30 years experience and specialises in treating and monitoring respiratory diseases in the patient's home supporting multiple therapies:

• Home Oxygen
• Nebulisers
• Ventilations
• Sleep

We currently provide such therapies to over 10,000 patients across Ireland (combined private and public healthcare). Our field based operations team consist of Healthcare Technicians and Patient Care & Sales Specialists, who ensure that our patients receive the support that they need whilst using our equipment. From installation, training on how to use equipment, servicing and removal.

How will you CONTRIBUTE and GROW?

The successful candidate will be responsible for maintaining existing customers and to support winning new business in this expanding market by promoting our range of products and services to key stakeholders in hospitals and community integrated teams across County Tipperary and the surrounding areas.

This is a fixed term opportunity, on a 12 month contract initially.

Key activities of the role include;

• Set up/ installation of homecare devices such as CPAP, NIV, Invasive Ventilation, Diagnostics and Cough Assist primarily at patient's homes and at hospital locations.
• Manage patient home installations, clinic installations/support, training and compliance activities with patients and clinicians
• Manage patient follow up post install: to include telephone calls, post install home visits and compliance follow up. Will need to communicate feedback to prescribing centers.
• To support clinical training & educational workshops in key centers within the region.
• Attendance at Respiratory Conferences/Meetings when required
• Supporting respiratory business in the region and occasionally in other regions.
• Adaption of the role may be required to support new product introduction.

The successful candidate will have daily interaction with patients and their families/carers, as well as a variety of healthcare professionals including Adult & Pediatric Respiratory Consultants, Anesthetists, Respiratory Physiologists & Sleep Teams, Respiratory Nurse Specialists, Advanced Nurse Practitioners, Clinical Nurse Specialists, Physiotherapists, Pediatric Teams, Ward Managers, Integrated Care Teams, Biomedical teams and procurement/supply officers.

Are you a MATCH?

• Qualified Nurse with experience in the hospital and/or homecare environment
• A person with exceptional organisational, communication and record keeping skills, with proven ability to present, train, mentor and influence to a variety of customers
• Commercial experience desirable but not essential, with the ability to develop and maintain strong business relationships with key customers
• Proven attention to detail and follow through
• Computer literate/practical working IT skills
• Full driving licence (manual)

What's on offer?

• Competitive salary & pension plan
• Yearly performance Bonus
• 25 days annual leave
• Private Healthcare
• Employee Assistance Program
• Travel Saver & Bike2Work Scheme
• Expensed company vehicle, fuel card, laptop and mobile telephone.
• Extensive training provided

Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

Air Liquide Healthcare Ireland has over 30 years experience and specialises in treating and monitoring respiratory diseases in the patient's home supporting multiple therapies:

• Home Oxygen
• Nebulisers
• Ventilations
• Sleep

We currently provide such therapies to over 10,000 patients across Ireland (combined private and public healthcare). Our field based operations team consist of Healthcare Technicians and Patient Care & Sales Specialists, who ensure that our patients receive the support that they need whilst using our equipment. From installation, training on how to use equipment, servicing and removal.

The successful candidate will be responsible for maintaining existing customers and to support winning new business in this expanding market by promoting our range of products and services to key stakeholders in hospitals and community integrated teams across County Tipperary and the surrounding areas.

This is a fixed term opportunity, on a 12 month contract initially.

Key activities of the role include;

• Set up/ installation of homecare devices such as CPAP, NIV, Invasive Ventilation, Diagnostics and Cough Assist primarily at patient's homes and at hospital locations.
• Manage patient home installations, clinic installations/support, training and compliance activities with patients and clinicians
• Manage patient follow up post install: to include telephone calls, post install home visits and compliance follow up. Will need to communicate feedback to prescribing centers.
• To support clinical training & educational workshops in key centers within the region.
• Attendance at Respiratory Conferences/Meetings when required
• Supporting respiratory business in the region and occasionally in other regions.
  Adaption of the role may be required to support new product introduction.

The successful candidate will have daily interaction with patients and their families/carers, as well as a variety of healthcare professionals including Adult & Pediatric Respiratory Consultants, Anesthetists, Respiratory Physiologists & Sleep Teams, Respiratory Nurse Specialists, Advanced Nurse Practitioners, Clinical Nurse Specialists, Physiotherapists, Pediatric Teams, Ward Managers, Integrated Care Teams, Biomedical teams and procurement/supply officers.

• Qualified Nurse with experience in the hospital and/or homecare environment
• A person with exceptional organisational, communication and record keeping skills, with proven ability to present, train, mentor and influence to a variety of customers
• Commercial experience desirable but not essential, with the ability to develop and maintain strong business relationships with key customers
• Proven attention to detail and follow through
• Computer literate/practical working IT skills
• Full driving licence (manual)

What's on offer?

• Competitive salary & pension plan
• Yearly performance Bonus
• 25 days annual leave
• Private Healthcare
• Employee Assistance Program
• Travel Saver & Bike2Work Scheme
• Expensed company vehicle, fuel card, laptop and mobile telephone.
• Extensive training provided

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

*You will never pay a fee to Job Bridge Global at any point for this opportunity. This opportunity is aimed toward individuals looking to work overseas in the USA and Canada while pursuing their careers in healthcare. We do this to attract a broader range of candidates in local search results.

Job Bridge Global is thrilled to present an exciting opportunity for Registered Nurses and Healthcare Workers who are eager to expand their horizons and enhance their careers on an international scale. This role allows you to immerse yourself in new cultures and healthcare practices while contributing your skills to various healthcare settings.

Position Overview:

Job Bridge Global is seeking an experienced Patient Care Coordinator with a strong background in nursing leadership to join our clients Emergency Room (ER) team for full-time night shifts (7 PM - 7 AM). This role is essential in ensuring the highest quality of patient care, coordinating nursing activities, and leading a team in a fast-paced environment.

Key Responsibilities:

• Makes rounds on patients to ensure that care is being delivered according to individualized patient care plan.
• Orchestrates patient flow and bed assignments within the shift
• Assists with emergency situations, admissions/visits, and supports staff in direct care activities.
• Trouble-shoots for patient safety, assessments, and care issues during rounds and throughout shift.
• Ensures immediate response to patient and/or family concerns.
• Serves as primary point of contact for physicians and is responsive to physicians' needs.
• Makes/ensures that appropriate assignments are made.
• Guides and collaborates with Case Managers to ensure appropriate patient resource use and movement.
• Supports flow of information and communications including interdisciplinary information and communications from Clinical Director to Associates and from Associates to Clinical Director.
• Collaborates with support departments to ensure services needed for patient care are appropriate and timely
• Delegates tasks appropriately and within licensure requirements.
• Participates in quality reviews for clinical care.
• Provides clinical leadership to Associates during the shift.
• Supports Associate's development of skill and knowledge.
• Provides first line feedback to staff on performance.
• In collaboration with Clinical Director prepares and conducts performance evaluations as directed.
• Creates a positive work environment and contributes to Associate retention.

Education Qualifications

• Post-Graduate Certificate or Diploma Nursing - RN
• Preferred: Bachelor's Degree Nursing - RN

Experience Qualifications

• 1-3 years Nursing Minimum of 2 years RN experience

Skills and Abilities

• Ability to convey information clearly and professionally to patients, families, and health care teams ensuring alignment with care plans
• Assess team members skills, delegates task appropriately and provides oversight to ensure high quality patient care
• Familiarity with care coordination processes discharge planning and resource management to ensure seamless transition of patients within care setting.
• Strong knowledge of the Nurse Practice Act and the scope of practice for a Registered Nurse.
• Ability to process complex clinical information using critical thinking to develop, implement, and support individualized care plans.
• Familiarity with healthcare technology that enhances patient safety and care efficiency (e.g., bar code scanning, electronic health records).

Licenses and Certifications

• BASIC LIFE SUPPORT
• Registered Nurse
• Preferred: Certification in clinical specialty

Supervision Provided by this Position

• Supervises all clinical and support staff assigned to the team.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: medium work - exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently.
• The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• Frequent invasive and non-invasive patient contact.
• Exposure to patient body fluids as well as exposure to hazardous or poisonous materials.
• Ability to react quickly to emergency situations.

A vacancy has arisen for a part time Patient Care Co-ordinator with immediate start to join the team at our growing private ultrasound clinic in Dublin 24, you must be able to work a minimum of 48 hours (6 X Weekend days) per month.

The role is front of house, and involves greeting customers into the scan center, ensuring they are calm and comfortable throughout their experience and being their chaperone whenever necessary for the duration of the exam. The Patient Care Co-ordinator is responsible for taking bookings and payments, as well as managing patients into their scan on the allotted time. As the Patient Care Co-ordinator you would also be responsible for the management of stock levels of consumables and retail items, as well as maintaining clinical cleanliness of the scan center waiting areas.

Organisation and excellent customer service skills are critical to the role, and fundamental to Ultrascans ethos to deliver a First Class customer experience.

The vacancy is for a part time permanent position and is only for weekend work, may suit someone returning to work or studying in higher education.

Job Types: Part-time, Permanent

Pay: €15.00 per hour

Benefits:

• On-site parking

Application question(s):

• Are you aware this job is for 48 hours (6 days) per month ?
• Are you available to work weekends?

Work authorisation:

• Ireland (required)

Work Location: In person

Job Title: Clinical Operations Manager

Location: Ostensibly remote (with some regular travel to sites around Ireland required)

Reports to: Operations Manager

Job Purpose

The Clinical Operations Manager will assist in overseeing and supporting the delivery of clinical trials across the CRP network of sites. The role ensures studies are conducted to the highest standards of quality, regulatory compliance, and patient safety, while supporting investigators and site staff to meet recruitment and retention goals. The Clinical Operations Manager will also contribute to strengthening clinical research education within the team and improving organisational efficiency.

Key Responsibilities

• Lead the day-to-day management of education and clinical support across sites.
• Oversee education and training for new staff.
• Assist in the implementation of recruitment strategies for each study.
• Support, advise on and oversee clinical aspects of research studies, in accordance with study protocols and relevant regulations.
• Manage and support research nurses, coordinators, and study teams to ensure adherence to protocol, GCP, and local regulatory requirements.
• Support site teams in maintaining inspection and audit readiness.
• Ensure all clinical operational documentation (SOPs, study logs, site files) is accurate, complete, and audit-ready.
• Collaborate with Quality and Regulatory team to ensure compliance with GCP, GDPR, and international standards.
• Drive performance monitoring, including recruitment targets, KPIs, and operational metrics.
• Support staff training, development, and performance reviews.
• Contribute to strategic planning for the growth of the organisation's clinical research portfolio.
• Maintain effective communication with staff to ensure information is transferred in a clear effective manner.

Qualifications & Experience

• Registration as a health care professional (e.g. registration in the General Division of the Nursing register kept by An Bord Altranais)
• Bachelor's degree in life sciences, nursing, or a related field.
• Minimum 5+ years' experience in clinical research, with at least 2 years in a management or leadership role.
• Strong understanding of ICH-GCP and regulatory processes.
• Proven track record of successfully managing multi-site trials.
• Excellent leadership, communication, and organisational skills.
• Ability to work collaboratively across clinical and operational functions.

Key Competencies

• Leadership and team development
• Strategic and operational planning
• Problem-solving and decision-making
• Strong interpersonal and negotiation skills
• Results-driven with attention to detail
• Adaptability in a fast-paced research environment

Job Type: Full-time

Pay: €60,000.00-€75,000.00 per year

Work Location: Remote

Job Title:
Clinical Operations Manager

Location:
Remote (with some travel required)

Reports to:
Operations Manager

The Clinical Research Platform (CRP) is an Irish Site Management Organisation (SMO) and enabler of research and clinical trials. We enable Clinicians to become involved in clinical research opportunities for some of the world's leading pharmaceutical and biotechnology companies.

We are committed to providing our expertise in clinical trials and site management to ensure the best quality and care in executing clinical research here in Ireland.

Job Purpose

The Clinical Operations Manager will assist in overseeing and supporting the delivery of clinical trials across the CRP network of sites. The role ensures studies are conducted to the highest standards of quality, regulatory compliance, and patient safety, while supporting investigators and site staff to meet recruitment and retention goals. The Clinical Operations Manager will also contribute to strengthening clinical research education within the team and improving organisational efficiency.

Key Responsibilities

• Lead the day-to-day management of education and clinical support across sites.
• Oversee education and training for new staff.
• Assist in the implementation of recruitment strategies for each study.
• Support, advise on and oversee clinical aspects of research studies, in accordance with study protocols and relevant regulations.
• Manage and support research nurses, coordinators, and study teams to ensure adherence to protocol, GCP, and local regulatory requirements.
• Support site teams in maintaining inspection and audit readiness.
• Ensure all clinical operational documentation (SOPs, study logs, site files) is accurate, complete, and audit-ready.
• Collaborate with Quality and Regulatory team to ensure compliance with GCP, GDPR, and international standards.
• Drive performance monitoring, including recruitment targets, KPIs, and operational metrics.
• Support staff training, development, and performance reviews.
• Contribute to strategic planning for the growth of the organisation's clinical research portfolio.
• Maintain effective communication with staff to ensure information is transferred in a clear effective manner.

Qualifications & Experience

• Registration as a health care professional (e.g. registration in the General Division of the Nursing register kept by An Bord Altranais)
• Bachelor's degree in life sciences, nursing, or a related field.
• Minimum 5+ years' experience in clinical research, with at least 2 years in a management or leadership role.
• Strong understanding of ICH-GCP and regulatory processes.
• Proven track record of successfully managing multi-site trials.
• Excellent leadership, communication, and organisational skills.
• Ability to work collaboratively across clinical and operational functions.

Key Competencies

• Leadership and team development
• Strategic and operational planning
• Problem-solving and decision-making
• Strong interpersonal and negotiation skills
• Results-driven with attention to detail
• Adaptability in a fast-paced research environment