13 Clinical Operations Head jobs in Ireland

Medical Director, Ireland ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. Medical Director, ICL Job Profile Summary ICON Clinical Laboratories is seeking a US - or EU-based Medical Director to join our Medical Affairs team supporting clinical trial testing globally. The individual filling this position may act as a license holder for more than one ICL laboratory and must be qualified by training and experience to fulfill the duties and responsibilities for a Director of a High Complexity Laboratory as defined by the College of American Pathologists. Our laboratories hold both CAP and ISO15189 certifications as appropriate. Responsibilities include providing clinical and operational leadership to ensure that clinical, regulatory, quality, and patient and staff safety standards are met, as well as addressing specific requests for individual trial sponsors. Individuals with a specialty and licensure in Clinical Chemistry or Biochemistry are especially desirable The role: As the Medical Director of a High Complexity Clinical Laboratory, you are responsible for the overall oversight, management, and direction of medical and scientific aspects of the laboratory operations. This role ensures compliance with all regulatory and accreditation requirements, guides clinical decision-making, and ensures that the laboratory's testing services meet the highest standards of quality and patient care. Of note, many of the operational roles listed below can be delegated. Those that cannot be delegated, such as the Annual Safety Inspection and the review of Proficiency, must be performed by the Medical Director. Key Responsibilities include Medical Oversight & Leadership: Provide clinical oversight and medical guidance for laboratory testing, ensuring all results and diagnoses are accurate and medically appropriate. Oversee the laboratory's clinical activities to ensure patient safety and proper diagnostic procedures. Interpret test results, provide clinical consultation, and collaborate with other healthcare providers on test selections, result interpretations, and treatment plans. Stay informed about new medical advancements, technologies, and testing methodologies relevant to high-complexity clinical laboratories. Regulatory Compliance & Accreditation: Ensure compliance with all relevant federal, state, and local regulations, including but not limited to CLIA (Clinical Laboratory Improvement Amendments), CAP (College of American Pathologists), and Joint Commission standards. Maintain laboratory accreditation by ensuring adherence to appropriate guidelines and policies. Prepare for and lead regulatory inspections and audits. Establish and enforce policies for quality control, quality assurance, and proficiency testing. Staff Development & Training: Oversee the recruitment, training, and performance evaluation of laboratory personnel. Provide medical and scientific training to laboratory staff and ensure they are up to date with current best practices. Foster a culture of continuous learning, professional development, and high-quality patient care among laboratory personnel. Quality Assurance & Improvement: Lead the implementation and oversight of quality assurance programs and initiatives such as the ICL Global QC Harmonization scheme and the monthly monitoring of KPI's at each lab. Monitor laboratory performance and implement improvements based on data-driven insights. Lead root cause analysis and corrective action plans in response to any non-conformance, errors, or patient safety incidents. Lead risk management efforts, including identifying and mitigating risks related to laboratory testing, patient safety, and data integrity. Develop and implement protocols for addressing adverse events or near-miss incidents in the laboratory. Clinical Consultation & Collaboration: Consistent with training and professional experience, provides scientific, technical and/or medical expertise to other departments within ICON laboratories including the specialty laboratory, project management, and business development departments. This expertise will include the interpretation, correlation and communication of the medical significance of laboratory data. Provide professional, scientific, consultative or advisory, organizational, administrative and educational matters relevant to the services offered. Operational Leadership: Work with laboratory leadership to develop strategies and goals for the laboratory's operation and growth. Assist in resource allocation, budgeting, and financial planning for the laboratory, ensuring efficient use of resources while maintaining high-quality services. Evaluate and recommend new technologies and laboratory equipment to improve testing services. - Recognize, exemplify and adhere to ICON's values which center on our commitment to People, Clients and Performance. - Travel up to 15% of the time. - Able to discharge the responsibilities described in Part 19.3 (1), (1) through (11) of 10 NYCRR (State of NY code of Rules and Regulations) and the College of American Pathologists' requirements (as stated in the "Laboratory Director Assessment" Inspection Checklist). Experience & Qualifications: Education: MD or DO degree with a valid and unrestricted U.S. medical license. Board-certified in Pathology, Clinical Pathology, or another relevant specialty (e.g., Medical Microbiology, Clinical Chemistry). Additional qualifications or certifications in laboratory medicine are preferred (e.g., Clinical Laboratory Director certification) Experience: Minimum of 5 years of experience in a high-complexity clinical laboratory, with at least 2 years in a medical director role. Proven track record of compliance with regulatory standards and accreditation processes (e.g., ISO15189, CLIA, CAP). Experience in leading quality assurance, quality control, and patient safety programs. This job description outlines the primary responsibilities and qualifications for the Medical Director of a High Complexity Clinical Laboratory. Duties may evolve over time, and additional responsibilities may be added as needed. Benefits of Working in ICON: Our success depends on the quality of our people. That's why we've made it a priority to build a culture that rewards high performance and nurtures talent. We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours. We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead. But beyond the competitive salaries and comprehensive benefits, you'll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change. ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below. #LI-SK1 What ICON can offer you: Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: Various annual leave entitlements A range of health insurance offerings to suit you and your family's needs. Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being. Life assurance Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply To be considered for this role you will be redirected to our careers page & prompted to create a jobseeker account here. To start the process, click the Continue to Application or Login/Register button below.

Our Client is a leading global organisation with a well established Dublin operation. As part of their HR support team we are seeking a generalist, comfortable with HR policy, who will join a team providing Tier 1 support to their employees. The Role: Deliver exceptional customer support to employees and managers through our Salesforce-powered Concierge portal and social support channels. Own and evolve the knowledge content ecosystem - identify gaps, write and update articles, and ensure high-quality, searchable, and accessible content that improves self-service rates and drives T0 optimization. Act as a case deflection champion - using insights and AI-driven recommendations to continuously improve knowledge effectiveness and reduce case volumes. Support ongoing projects to enhance case handling efficiency, service catalog design, and integration of AI tools that optimize routing, auto-responses, and classification. Analyze support trends and collaborate with global teams to enhance knowledge workflows and shift volume left (T1 to T0). Serve as a subject matter expert in core HR processes including time off, benefits, employee data changes, and Workday transactions. Maintain a high standard of data accuracy and process integrity while navigating confidential and sensitive employee scenarios. Participate in User Acceptance Testing (UAT) for knowledge, case management, and Workday enhancements. Collaborate cross-functionally to support HR programs, content audits, process improvement initiatives, and adoption of scalable support models. Leverage case management metrics and SLA insights to drive service excellence, reduce friction, and enhance user experience. Candidate Requirements Bachelor's degree required 3-4 years of experience in HR operations, content management, or employee support within a shared services or centralized environment Strong writing skills with experience in creating or maintaining knowledge base articles, FAQs, and how-to content Demonstrated understanding of case deflection principles, content optimization, and agent enablement strategies Proficiency in case management and HR systems (Salesforce Service Cloud, Workday HCM, or similar) Analytical mindset with ability to interpret data trends and translate them into improvement opportunities High attention to detail with a structured and organized approach to process delivery Excellent communication and interpersonal skills with a customer-first mindset Comfortable working in fast-paced, global environments with shifting priorities Experience participating in system/process testing and change management efforts Familiarity with AI-powered support models, conversational bots, or virtual agents is a plus Reed Specialist Recruitment is an Employment Agency and an Employment Business for permanent and temporary recruitment. In response to your application Reed will contact you by phone, email or SMS to discuss it and related opportunities. You can opt out at any time using the links provided. Skills: HR HR policy HR administration Human resources workday SAP Benefits: Work From Home

Job Title: Employee Success Advisor - HR Operations & Knowledge Management Location: Dublin, Ireland Level: Tier 1 HR Policy Support About the Role We are looking for a passionate and proactive Employee Success Advisor to join our HR Operations & Knowledge Management team in Dublin. This is a Tier 1 level role, focused on delivering high-quality, policy-aligned support to employees and managers across the EMEA region. This role blends HR service delivery, knowledge content management, and customer-first support. You'll play a key role in enhancing the employee experience through accurate case handling, content-driven self-service, and continuous improvement initiatives. Key Responsibilities Provide first-line HR policy support to employees and managers Deliver exceptional customer service, ensuring timely, accurate, and empathetic responses to HR queries. Maintain and improve the knowledge content ecosystem by identifying gaps, writing/updating articles, and ensuring content is accessible and effective. Champion case deflection by using insights and AI tools to improve self-service and reduce case volumes. Support projects that enhance case handling, service catalog design, and AI-driven support tools. Analyze support trends and collaborate globally to improve workflows and shift volume from Tier 1 to Tier 0. Act as a subject matter expert in core HR processes such as time off, benefits, employee data changes, and Workday transactions. Ensure data accuracy and confidentiality in all employee interactions. Participate in User Acceptance Testing (UAT) for system and process enhancements. Collaborate cross-functionally on content audits, process improvements, and scalable support initiatives. Use case metrics and SLA data to drive service excellence and improve user experience. Required Skills & Experience Bachelor's degree required. 3-4 years of experience in HR operations, shared services, or content management. Strong writing skills with experience creating or maintaining knowledge base content. Understanding of case deflection, content optimization, and agent enablement strategies. Proficiency in Workday HCM, or similar HR systems. Analytical mindset with the ability to interpret data and identify improvement opportunities. High attention to detail and a structured approach to process delivery. Excellent communication and interpersonal skills with a customer-first mindset. Comfortable working in a fast-paced, global environment. Experience with AI-powered support models, bots, or virtual agents is a plus. Language skills in German or French are a plus, but not required. Reed Specialist Recruitment is an Employment Agency and an Employment Business for permanent and temporary recruitment. In response to your application Reed will contact you by phone, email or SMS to discuss it and related opportunities. You can opt out at any time using the links provided. Skills: Policy Support HR Systems Proficiency Case Deflection & AI Tools

Be a Heart Research Hero: Clinical Research Nurse (Cardiology) Join our passionate team at the forefront of cardiovascular research! As a Clinical Research Nurse (CNM2) at the Mater Private Hospital's Cardiovascular Research Institute Dublin, you'll play a pivotal role in driving advancements in heart health. Why you'll thrive here: Make a tangible difference in the lives of cardiac patients through groundbreaking research. Collaborate with a dedicated team of researchers and clinicians in a dynamic environment. Gain valuable experience in clinical research methodologies and contribute to impactful publications. Utilise your strong clinical skills and organisational talents to ensure smooth study execution. Responsibilities: Work alongside investigators to recruit participants for clinical trials in cardiology. Manage research databases and ensure accurate data collection. Coordinate patient study visits, adhering to protocols and regulations. Educate and support patients throughout the research process. You're a great fit if you have: A minimum of 5 years' experience as a Registered General Nurse with the NMBI. At least 2 years' experience in cardiology care. Proven clinical and managerial skills with a keen interest in research. Excellent interpersonal and communication abilities to build rapport with patients and colleagues. Strong organisational skills and a meticulous attention to detail. Bonus points for: Prior experience in clinical research. Postgraduate qualifications in research or cardiology. The Mater Private Network offers: Competitive salary and benefits package. Opportunities for professional development and training. A supportive and collaborative work environment. Be part of a team making a real difference in healthcare. Ready to join us? We look forward to receiving your CV! Mater Private Network is an Equal Opportunities Employer Skills: Research Nurse Manager

RecruitNet International Ltd   Specializing in relocating qualified professionals throughout Ireland and overseas, we guide you through the We the RecruitNet team are always on call to help you find your perfect job and are staffed by highly experienced and professional nursing recruitment consultants.  Provide clinical treatment to patients with varying degrees of heart failure as a member of a multidisciplinary team, this role will prioritize research and the provision of healthcare services.Research initiatives in cardiac therapy.Participant recruiting, database administration, and study visit coordination will all be a part of this multidisciplinary team role. RequirementsBe on the live register with NMBI.Minimum of 5 years post-registration experience. Strong interpersonal & communication skills.A minimum of two years at least after registration in a treatment field related to cardiology.Capabilities in management and leadership.BenefitsFully Funded Private Health InsuranceGenerous SalariesEducational SupportExcellent Career OpportunitiesProvide exceptional patient care in an environment where quality, respect, caring, and compassion are at the centre of all that we do.

Description
Amazon Central Technical Operations Services (CTOS) maintains high availability for the Amazon Retail Website and is the team that provides the first line of incident response to protect it. We make customer impacting events shorter, less frequent, severe, and impactful by providing large scale incident and response management. The Amazon Retail Website has hundreds of millions of customers globally who can be impacted by these types of incidents; the work we do to mitigate them helps real people at a tremendous scale. The CTOS team is front-and-center in driving down event duration by utilizing their deep technical expertise, operational experience, knowledge of best practices, and effective usage of incident management tools.
This position will be part of a globally distributed team of 45+ professionals across Seattle, Austin, Dublin, and Sydney providing around the clock coverage. As a System Development Manager for the Dublin site, you will manage the regional team consisting of 14 engineers. You will lead the day-to-day delivery and execution of the Incident Management function and lead System Development tooling to improve service delivery and protect availability of the Retail website and internal corporate environments. It is a complex and constantly changing space, operating across dozens of countries, consisting of thousands of cloud-based services, built and maintained by tens of thousands of engineers, and serving hundreds of millions of customers. When it experiences major issues, your team will respond within minutes to ensure the best course of action is taken and impacts are minimized. This experience will expose you to everything Amazon has to offer, providing opportunity to interact with and influence leaders from across the Stores and Corporate businesses. We are an agile team with significant impact. If you can think big and want to be a part of a fast-moving team breaking new ground at Amazon.com, and you meet the qualifications below, we would like to speak with you!
Basic Qualifications
- Bachelor degree or higher in Computer Science or related field.
- 8+ years of software development experience.
- Experience of having worked in at least one modern object-oriented programming language such as Java or C++.
- Proven track record of shipping large complex scalable systems/applications in an agile environment.
- Experience with professional software engineering best practices such as Agile project management, coding standards, code reviews, source control management, build processes, testing, and operations
Preferred Qualifications
- Strong analytic and problem solving skills.
- Strong leadership, project planning, communication and execution skills
- Ability to handle multiple competing priorities in a fast-paced environment.
- Ability to communicate clearly with technical and non-technical stakeholders at all levels
- Confidence to drive and manage large conference calls
- Understanding of routing protocols to help facilitate troubleshooting and remediation of networking issues
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- Strong analytic and problem solving skills.
- Experience with large scale distributed systems.
- Experience of building solutions using AWS technologies.
- Experience with distributed services oriented architectures
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit US Disability Accommodations.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

We are working in partnership with a Global Medical Device Company to hire an Associate Director for their Engineering department. The successful person will oversee Verification & Validation (V&V) activities in support of new product development (NPI) and lifecycle management of medical devices. This opportunity is highly suitable for a seasoned R&D leader within the medical device industry. It is a permanent position based in South Dublin. Key Responsibilities: Lead and mentor a small team of V&V engineers, driving all verification and validation activities. Develop and optimize physical test methods, fixtures, and systems to support product development and changes. Author technical reports, work instructions, and validation documentation. Execute and oversee test method validation (TMV), design verification, and transfer activities. Write and manage verification protocols to ensure compliance with regulatory and quality system requirements. Perform functional and performance testing of medical devices. Collaborate with cross-functional teams, suppliers, and partners to achieve V&V deliverables. Analyze and interpret test data, identifying out-of-spec results and supporting investigations. Ensure test equipment and methods are validated in line with business and regulatory standards. Support standards and requirements management to ensure compliance with the latest regulations. Qualifying Criteria: Bachelors degree in Mechanical, Biomedical, Systems Engineering, or related field. 10+ years of experience in medical devices, pharmaceuticals, or life sciences. Proven experience leading technical teams. Strong background in developing and qualifying test systems and methods (IQ, OQ, MSA, etc.). Hands-on experience with design verification/validation for mechanical or electromechanical medical devices. Proficiency in statistical data analysis tools (e.g., Gage R&R, Hypothesis Testing, Tolerance Analysis, Minitab, SAS). In-depth knowledge of regulatory standards (FDA 21 CFR Part 820, EU MDR). Extensive understanding of risk-based validation approaches. Willing and eligible to travel overseas when required. Skills & Attributes: Strong leadership and team development abilities. Excellent organizational, communication, and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment. Highly collaborative, with advanced technical and managerial judgment. Self-driven, detail-oriented, and results-focused. For a confidential discussion about this opportunity please contact Ranait Coughlan Skills: NPI Lead Engineer design verification/validation Medical Device Associate Director AD

Purpose of the Role Clinical research is essential to provide an evidence base for improved medicines and treatment of sick children. It is well accepted internationally that hospitals active in research and innovation are associated with better outcomes for patients and better recruitment and retention of staff. As Ireland's largest paediatric hospital and the leading centre in Ireland for the conduct of clinical trials and studies in children and young adults, CHI has placed excellence in research and innovation as one of its key strategic objectives. As part of ongoing development at CHI towards the opening of the new Children's Hospital, a rationalisation and integration of the existing clinical research infrastructure across all sites is being undertaken. Under the leadership of the CHI Director of Research & Innovation, a new Research & Innovation Office (RIO) and Clinical Research Centre (CRC) are being set-up within CHI and will bring all aspects of clinical research infrastructure together under a single governance and management structure. The Clinical Research Centre is the forerunner of the new paediatric Clinical Research Facility (CRF) that will be embedded in the new Children's Hospital. The CRC is made up of a team of research staff working across CHI sites to support clinical teams in the conduct of clinical trials and other clinical research studies that require specialist expertise and support. The Clinical Research Nurse is a key part of this team, working to support Investigators and research teams with clinical research activities. They will act as the primary advocate for the patient, both prior to and throughout their participation in a research study or clinical trial. As part of a team of Research Nurses, they will work closely with the CRC Operations Manager, Project Managers, Research Nurses and Research Coordinators, ensuring that study activities are carried out effectively and in compliance with Good Clinical Practice (GCP) standards. They will have particular focus on assisting the Principal Investigator to enrol patients to studies and clinical trials and schedule and conduct study visits, ensuring patient safety throughout and maintaining the Investigator Site File. Throughout the research study lifecycle, this role will provide continuity back-up and support as required to other Clinical Research Nurses and Coordinators to ensure the smooth running of research activities from set-up through to closeout, across the portfolio. This is an exciting opportunity to work within a highly motivated team and a dynamic environment, and to be involved in bringing advancements in health outcomes for children and young adults in Ireland. The role offers opportunities for ongoing professional development and the successful candidate will be provided with training and mentoring specific to their role. Essential Criteria: Be registered in the Children's division of the active register of Nurses & Midwives maintained by the Nursing and Midwifery Board of Ireland (Bord Altranais agus Cnimhseachais na hireann) OR Be registered in the General Division of the active register held by NMBI and have relevant children's nursing experience AND At least 3 years post registration experience or equivalent relevant experience. Have the clinical, managerial and administrative capacity to properly discharge the functions of the role Demonstrate evidence of continuing professional development at the appropriate level To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.

Our client, a rapidly growing business in the healthcare sector, is currently expanding their finance team. As they continue to scale, they are seeking a qualified Accountant to support the Financial Controller and contribute to the development of a robust finance function. Based in Tipperary, this role presents a unique opportunity to join the company at an exciting stage, where your expertise will play a vital role in shaping financial operations and driving efficiency. It's an ideal position for a motivated individual looking to make a meaningful impact while advancing their career in a growing organisation. Key Responsibilities: Prepare monthly management accounts for group companies Support senior management with budgeting, tax planning, and systems development Ensure timely and accurate preparation and reconciliation of balance sheet accounts Manage inter-company transactions Cashflow management Develop and maintain internal accounting policies and business processes Continuously review and enhance internal financial controls Ensure compliance with all statutory and taxation obligations Manage the year-end audit process and liaise with external auditors Contribute to various ad hoc finance projects as required Candidate Profile: Qualified Accountant (ACA, ACCA, CIMA, or equivalent) with 13 years post-qualification experience, preferably in a fast-paced environment Strong IT and financial systems skills Excellent interpersonal and communication skills with a proactive, solution-oriented mindset Fluent in English (both written and spoken) A very attractive remuneration & benefits package will be offered to the successful candidate. Interested in this opportunity? Send an updated CV to Anne Quinn, Manager - Industry Division, Accountancy Solutions or call Anne onfor a confidential discussion. Skills: "ACCA" "ACA" "Accountant" "Management Accountant" Benefits: See Description