38 Clinical Operations Head jobs in Ireland
Medical Director
Posted today
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Job Description
Medical Director
Category: Medical Affairs
Location:Dublin, Leinster, IE
Medical Director
Medical, Clinical, Regulatory and Safety Department - Ireland
What if your next role did not just follow medical strategy—but defined it? As the Medical Director for the Irish affiliate, you will lead where science meets impact, driving unordinary change across the healthcare landscape. We invite you to join us as our new Medical Director in Ireland. This could be your opportunity to play a pivotal role in driving the success of our current and future pipeline assets across therapeutical areas. If you want to join the 'Affiliate of the Year 2024' and a recognised Great Place to Work, read on and apply today
Your new role
As the Medical Director, you will:
- Lead the development and execution of medical affairs strategies that drive strong scientific engagement with Key Opinion Leaders (KOLs), local medical societies, and other partners, enhancing our external presence.
- Oversee clinical research activities, including planning, execution, and management of clinical trials and real-world evidence studies in Ireland
- Oversee the design and execution of scientific communication strategies, including publications, medical education, and symposia.
- Ensure compliance with regulatory requirements, including safety reporting, promotional material review, and adherence to local regulations and statutory provisions.
- Lead and align multiple teams across sub-functions, fostering collaboration, driving our "One Team" culture, and providing leadership and direction to people leaders, ensuring alignment with organizational goals and priorities.
- Foster collaboration across functions, manage complex stakeholder landscapes, and build and maintain strong relationships with internal and external stakeholders to support organizational objectives.
Your new department
The Medical Directoris a key strategic role within Novo Nordisk Ireland. Reporting to the General Manager Ireland, and leading the Medical team, while also serving as an integral part of the Country Leadership Team. You will join a dynamic and collaborative organisation devoted to transforming the lives of patients. Based in Dublin, Ireland, you will work in a fast-paced and innovative environment where your contributions will make a meaningful impact on patients' lives.
Your skills & qualifications
Our Medical Director will enjoy working in a high-paced, dynamic environment and will bring with them:
- A track record of leading multi-disciplinary teams and driving strategic initiatives across complex stakeholder landscapes
- Proven experience in designing and delivering medical education initiatives, an engaging presence in delivering scientific communication and strong KOL management experience
- Demonstrated ability to deliver impactful business results and oversee large-scale, cross-functional processes and projects.
- Solid understanding of the following therapy areas: Obesity, Diabetes and/or Cardiovascular Disease.
- An ability to develop and implement long- and short-term business strategies that align with Novo Nordisk's goals, and to orchestrate large-scale, sustainable solutions across complex stakeholder landscapes.
- An advanced degree in a medical field is required. An additional degree in Business Administration or related field (e.g. MBA) is desirable.
Working at Novo Nordisk
Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with an unconventional spirit, a rare determination and a constant curiosity. For over 100 years this unordinary mindset has seen us build a company unlike any other. One where a collective passion for our purpose, mutual respect and a willingness to go beyond what we know delivers extraordinary results. Here in Ireland, Novo Nordisk is recognised as a Great Place to Work finishing in the top 10 for 2025 and winning an award for being one of the best organisations for health and wellbeing. Read more here: Working At Novo Nordisk Ltd | Great Place To Work? Ireland
What we offer
Joining a global healthcare leader means endless possibilities for personal and professional growth. In this role, you will have the opportunity to work with senior leadership and influence key decisions that drive business success. You'll be empowered to make a meaningful impact while developing your expertise in a collaborative, multi-cultural, forward-thinking environment
More information
For further information or get to know us better by visiting
Deadline
Until the completion of recruitment. Applications are reviewed on an ongoing basis and the position may be closed early, with the standard time frame of 2 weeks. We encourage you to apply as soon as possible.
Internal candidates are requested to inform their line manager when applying.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
We're not your typical healthcare company. In a modern world of quick fixes, we focus on solutions to defeat serious chronic diseases and promote long-term health. Our unordinary mindset is at the heart of everything we do. We seek out new ideas and put people first as we push the boundaries of science, make healthcare more accessible, and treat, prevent, and even cure diseases that affect millions of lives. Because it takes an unordinary approach to drive real, lasting change in health.
Medical Director, Laboratory
Posted today
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Job Description
Medical Director, Laboratory - Dublin, Ireland
ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development
Job Profile Summary
ICON Clinical Laboratories is seeking a Dublin based Medical Director to join our Medical Affairs team in supporting clinical trial testing globally.
Responsibilities include providing clinical and operational leadership to ensure that clinical, regulatory, quality, and patient and staff safety standards are met, as well as addressing specific requests for individual trial sponsors. Individuals with a specialty and licensure in Clinical Chemistry or Biochemistry are especially desirable.
The role
As the Medical Director of ICON's High Complexity Clinical Laboratory in Dublin, you are responsible for the overall oversight, management, and direction of medical and scientific aspects of the laboratory operations. This role ensures compliance with all regulatory and accreditation requirements, guides clinical decision-making, and ensures that the laboratory's testing services meet the highest standards of quality and patient care.
Key Responsibilities include
Medical Oversight & Leadership
- Provide clinical oversight and medical guidance for laboratory testing, ensuring all results and diagnoses are accurate and medically appropriate.
- Oversee the laboratory's clinical activities to ensure patient safety and proper diagnostic procedures.
- Interpret test results, provide clinical consultation, and collaborate with other healthcare providers on test selections, result interpretations, and treatment plans.
Regulatory Compliance & Accreditation
- Ensure compliance with all required regulations, including but not limited to CAP, maintaining laboratory accreditations and preparing for inspections and audits
Quality Assurance & Improvement:
- Lead the implementation and oversight of quality assurance programs and initiatives such as the ICL Global QC Harmonization scheme and the monthly monitoring of KPI's at each lab.
- Monitor laboratory performance and implement improvements based on data-driven insights.
- Develop and implement protocols for addressing adverse events or near-miss incidents in the laboratory.
Operational Leadership:
- Work with laboratory leadership to develop strategies and goals for the laboratory's operation and growth.
- Assist in resource allocation, budgeting, and financial planning for the laboratory, ensuring efficient use of resources while maintaining high-quality services.
- Evaluate and recommend new technologies and laboratory equipment to improve testing services.
Experience & Qualifications:
Education:
- Board-certified in Pathology, Clinical Pathology, or another relevant specialty (e.g., Medical Microbiology, Clinical Chemistry).
- Additional qualifications or certifications in laboratory medicine are preferred (e.g., Clinical Laboratory Director certification)
Experience:
- Minimum of 5 years of experience in a high-complexity clinical laboratory, with at least 2 years in a medical director role.
- Proven track record of compliance with regulatory standards and accreditation processes
- Experience in leading quality assurance, quality control, and patient safety programs.
This job description outlines the primary responsibilities and qualifications for the Medical Director of a High Complexity Clinical Laboratory. Duties may evolve over time, and additional responsibilities may be added as needed.
Benefits of Working in ICON:
Our success depends on the quality of our people. That's why we've made it a priority to build a culture that rewards high performance and nurtures talent.
We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you'll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.
ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
LI-CL1What ICON can offer you:
Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family's needs.
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
- Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family's well-being.
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.
Visit our
careers site
to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles.
Clinical Development Medical Director- Rheumatology
Posted today
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Job Description
- The Clinical Development Medical Director (CDMD) is the Global clinical leader of defined and assigned program level activities and deliverables (e.g. submission activities, briefing books etc.), or clinical trial(s), under the leadership of the GPCH or Sr CDMD.
Major accountabilities:
- Provides clinical leadership, scientific and medical strategic input for all clinical deliverables in the assigned or defined program activities as applicable. Clinical deliverables may include (sections of) individual protocols consistent with the Integrated Development Plans (IDP) and CDP, clinical data review, program specific standards, clinical components of regulatory documents/registration dossiers, and publications
- Leads development of clinical sections of trial and program level regulatory documents (e.g., Investigator's Brochures, briefing books, safety updates, submission dossiers, and responses to Health Authorities)
- Drives execution of the section of the clinical program in partnership with global line functions, assigned Clinical Trial Heads (CTHs), and regional/country medical associates if applicable
- Provides medical oversight and leadership of trials and may act as medical monitor. Provides input into final analyses and interpretation including the development of the Clinical Study Report(s) (CSRs), publications and internal/external presentations"
- Supports GPCH or Sr CDMD in ensuring overall benefit/risk assessment and monitor safety of the molecule for the assigned section on an ongoing basis and may be a core member of the Safety Management Team (SMT), and supports overall program safety reporting (e.g., Periodic Safety Update Reports (PSURs), Drug Safety Update Reports (DSURs), and other safety related documents) in collaboration with Patient Safety
- May be assigned to provide medical input into IDP/CDP and CTP reviews and contributing/driving development of disease clinical standards for new disease areas.
- As a medical expert, supports the GPCH or CDH/TAH in interactions with external stakeholders (e.g., regulatory authorities, key opinion leaders, data monitoring boards, advisory boards, patient advocacy groups), internal stakeholders (e.g., CTT, Research, Translational Medicine, Global Medical Affairs, Marketing, HE&OR), and internal decision boards. As the medical/clinical lead interacts with and represents Novartis to global key opinion leaders and experts and may lead or co-chair steering committees for defined clinical trials or section of a clinical development program
- May work with Biomedical Research/Translational Medical Sciences to drive transition of pre-PoC (Proof of Concept) projects to DDP (Development Decision Point) and with BD&L (Business Development & Licensing) including target identification and due diligences together with other medical matters, as assigned by the CDH
Minimum Requirements:
- MD or equivalent medical degree required. Advanced knowledge and clinical training in a medical/scientific area (e.g., internal medicine or sub-specialty) required, with Medical Board certification preferred;
Clinical practice experience 4 years (including residency) preferred.
Previous experience /disease area expertise in Immunology/Rheumatology
Work Experience:
5 years of involvement in clinical research or global drug development in an academic or industry environment spanning clinical activities in Phases I through IV.
- 3 years of contribution to and accomplishment in all aspects of conducting clinical trials (e.g., planning, executing, reporting and publishing) in a global/matrix environment in pharmaceutical industry. Experience in late phase clinical development preferred
- Solid and advanced scientific acumen and ability to analyze and interpret scientific literature and data
- Demonstrated ability to establish strong scientific partnership with key stakeholders
- Thorough knowledge of ICH, GCP, clinical trial design and methodology, statistical analysis methodology, and regulatory/ clinical development process
- 1 year or more of people management experience required, this may include management in a matrix environment. Global people management experience desirable
Why Novartis? Our purpose is to reimagine medicine to improve and extend people's lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us Learn more here:
You'll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together?
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up:
Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally:
Division
Development
Business Unit
Innovative Medicines
Location
Ireland
Site
Dublin (NOCC)
Company / Legal Entity
IE02 (FCRS = IE002) Novartis Ireland Ltd
Alternative Location 1
Barcelona Gran Vía, Spain
Alternative Location 2
Basel (City), Switzerland
Alternative Location 3
London (The Westworks), United Kingdom
Functional Area
Research & Development
Job Type
Full time
Employment Type
Regular
Shift Work
No
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Program & Project Management- Operations
Posted today
Job Viewed
Job Description
Role Description
Location Athenry Galway Ireland or in Close Proximity working in Ireland timezone
Seeking Business Project Managers to lead highimpact programs in manufacturing and supply chain operations driving operational excellence scaleup and commercial readiness
Overall this role requires project governance driving crossfunctional teams to help bring their Athenry facility to commercial readiness interacting with production planning and procurement to help define logistics of SKU changes and inventory planning and managing equipment design development and qualification to build product at internal and external manufacturing locations The Business Project Managers will lead crossfunctional ops teams and collaborate with stakeholders to drive business needs
As a Business Project Manager
Provide program leadership for complex crossfunctional operations projects from inception through commercialization
Drive commercial readiness for the Athenry facility including new equipmentmouldsautomation qualification implementation and technology transfers
Lead production scaleup of products and processes including Change Order Plan COP closure and FDA filing support where required
Partner across technical teams mechanical process electrical automation software and business functions manufacturing procurement logistics facilities EHS quality regulatory finance IT in a highly matrixed environment
Collaborate with suppliers and external manufacturing partners to ensure successful project delivery
Establish and execute project strategies schedules and resource plans anticipating risks and driving mitigation
Ensure compliance with medical device regulatory standards FDA ISO EU MDR GMP
Communicate project plans risks and progress clearly to leadership and stakeholders
Articulates the scope and MVP of the work effort ie the work product to be delivered by IT
Represents functional interests and provides the voice of the function at all governance and related key milestone delivery points throughout the projects duration
Works with the projects functional team to identify the list of features comprising the work product
Manages and prioritizes features in a product backlog template including additions modifications or other changes to backlogged work
Releases features from the product backlog in priority order as the work effort progresses
Works with the projects functional team to ensure representation atorabove levels necessary to conduct all discovery design planning development and other related collaboration efforts throughout the projects duration
Works with the projects functional team to articulate and confirm acceptance criteria for all deliverable work as part of delivery and testing efforts
Responsible for collaboration with IT leads and validationinformation security teams to perform required validation and infosec assessments and address any ongoing validationinformation security requirements
Responsible for collaboration with IT leads and privacy team to perform required privacy assessments and data mapping processes for the work effort and address any ongoing privacy requirements
Works with the projects functional team to ensure the Hypercare process is effective defects and workarounds are identified and other issues surfaced are addressed
Qualifications
Bachelors degree in Engineering Supply Chain Business or related discipline Masters preferred
12 years experience in project or program management within manufacturing engineering or supply chain medical devices pharma or hightech strongly preferred
Demonstrated success managing technical projects and crossfunctional teams
Knowledge of automation equipment qualification and manufacturing transfer
Strong grasp of regulated change control product development processes and design control
Strong knowledge of manufacturing processes global supply chain operations and ERP systems SAPOracle others
Familiarity with ERPMESWMS systems and operational excellence initiatives
Experience working in regulated industries FDA ISO13485 EU MDR is a plus
Excellent communication and stakeholder management skillsable to influence ac
Skills
Mandatory Skills :
Stakeholder Management,Benefits Management,Pursuit/ Proposal Management,Project Planning,Risk/Crisis Management,Project Governance,Account Management & Mining
Medical Director, Laboratory - ICL - Dublin, Ireland
Posted 20 days ago
Job Viewed
Job Description
ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
**Job Profile Summary**
ICON Clinical Laboratories is seeking a Dublin based Medical Director to join our Medical Affairs team in supporting clinical trial testing globally.
Responsibilities include providing clinical and operational leadership to ensure that clinical, regulatory, quality, and patient and staff safety standards are met, as well as addressing specific requests for individual trial sponsors. Individuals with a specialty and licensure in Clinical Chemistry or Biochemistry are especially desirable.
**The role**
As the Medical Director of ICON's High Complexity Clinical Laboratory in Dublin, you are responsible for the overall oversight, management, and direction of medical and scientific aspects of the laboratory operations. This role ensures compliance with all regulatory and accreditation requirements, guides clinical decision-making, and ensures that the laboratory's testing services meet the highest standards of quality and patient care.
Key Responsibilities include
**Medical Oversight & Leadership**
+ Provide clinical oversight and medical guidance for laboratory testing, ensuring all results and diagnoses are accurate and medically appropriate.
+ Oversee the laboratory's clinical activities to ensure patient safety and proper diagnostic procedures.
+ Interpret test results, provide clinical consultation, and collaborate with other healthcare providers on test selections, result interpretations, and treatment plans.
**Regulatory Compliance & Accreditation**
+ Ensure compliance with all required regulations, including but not limited to CAP, maintaining laboratory accreditations and preparing for inspections and audits
**Quality Assurance & Improvement:**
+ Lead the implementation and oversight of quality assurance programs and initiatives such as the ICL Global QC Harmonization scheme and the monthly monitoring of KPI's at each lab.
+ Monitor laboratory performance and implement improvements based on data-driven insights.
+ Develop and implement protocols for addressing adverse events or near-miss incidents in the laboratory.
**Operational Leadership:**
+ Work with laboratory leadership to develop strategies and goals for the laboratory's operation and growth.
+ Assist in resource allocation, budgeting, and financial planning for the laboratory, ensuring efficient use of resources while maintaining high-quality services.
+ Evaluate and recommend new technologies and laboratory equipment to improve testing services.
**Experience & Qualifications:**
**Education:**
+ Board-certified in Pathology, Clinical Pathology, or another relevant specialty (e.g., Medical Microbiology, Clinical Chemistry).
+ Additional qualifications or certifications in laboratory medicine are preferred (e.g., Clinical Laboratory Director certification)
**Experience:**
+ Minimum of 5 years of experience in a high-complexity clinical laboratory, with at least 2 years in a medical director role.
+ Proven track record of compliance with regulatory standards and accreditation processes
+ Experience in leading quality assurance, quality control, and patient safety programs.
This job description outlines the primary responsibilities and qualifications for the Medical Director of a High Complexity Clinical Laboratory. Duties may evolve over time, and additional responsibilities may be added as needed.
**Benefits of Working in ICON:**
Our success depends on the quality of our people. That's why we've made it a priority to build a culture that rewards high performance and nurtures talent.
We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you'll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.
ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.
#LI-CL1
**What ICON can offer you:**
Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
+ Various annual leave entitlements
+ A range of health insurance offerings to suit you and your family's needs.
+ Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
+ Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being.
+ Life assurance
+ Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site ( to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here ( in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here ( to apply
Reference Data Management Operations Analyst
Posted today
Job Viewed
Job Description
This job is with Bank of America, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Job Description
Job Title: Reference Data Management Operations Analyst
Corporate Title: Officer
Location: Dublin
Company Overview
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us
Location Overview:
Our Central Park office in Leopardstown, boasts modern facilities based in Dublin's premium business park. With an onsite gym and staff restaurant, all your daily needs are conveniently catered for. Travel options include the LUAS network and the Central Park shuttle service between Dublin City Centre and Central Park. We also provide tax saver tickets as part of our award-winning benefits package, which means getting to work has never been so easy.
Role Description
Reference Data Management is responsible for Client Entity, Account and Product static data set up and maintenance across multiple platforms and products globally. Reference Data Management associates play a fundamental and influential role in driving the execution of strategic change initiatives, providing leadership, point of escalation, and subject matter expertise for our business and operations partners. Our department is constantly changing and evolving, and we play a significant role in regulatory, technology, and operational excellence- driven changes.
Responsibilities
- Develop deep product and operational knowledge of account onboarding and maintenance across multiple products and jurisdictions within global markets for institutional clients.
- Deliver on strategic change commitments that will drive automation and self-service for account and SSI onboarding and maintenance requests.
- Provide change management support for BAU initiatives, regulatory driven change, and technology decommissioning.
- Explore methods to enhance processes, further reduce risks, and boost client satisfaction.
- Engage in cross-team collaboration and gaining exposure to diverse product lines.
- Research and resolve key business and risk problems while partnering with compliance, technology and operations.
- Stakeholder management with Line of Business and Operations contacts.
What We Are Looking For
- A good understanding of the importance of data accuracy and integrity, with experience in a data driven role.
- A keen attention to detail and process driven mindset to drive change in the organisation.
- Mature communication skills and ability to present complex information to all levels of the organisation.
- Self-motivated with ability to work independently to define and implement organizational strategy.
- Knowledge of core lines of business within a large banking organisation.
Skills That Will Help
- Excels in working among diverse viewpoints to determine the best path forward.
- Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner.
- Commitment to challenging the status quo and promoting positive change.
- Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
- Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world.
- Microsoft office knowledge
Benefits Of Working At Bank Of America
Ireland
- Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
- Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
- 20 days of back-up childcare including virtual tutoring and 20 days of adult-care per annum
- Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc
- Use of a flex fund to use towards benefits
- Access to free counselling through an Employee Assistance Programme and virtual GP services
- Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution
- Opportunity to join our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland's most iconic cultural institutions
- Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area
Bank of America
Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.
We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.
Manager, IT Service Management Operations
Posted today
Job Viewed
Job Description
At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.
Job Description
Job Description:
- Manage daily ITSM operations delivered by MSPs across core ITIL processes.
- Ensure alignment with Gilead's ITSM process roadmaps and enterprise standards.
- Collaborate with the ServiceNow team to maintain process and tool consistency.
- Work with process owners to coordinate inter-process changes and resolve issues.
- Monitor service performance and translate insights into actionable improvements.
- Drive ITIL compliance and operational excellence across service domains.
- Balance multiple priorities in a fast-paced, dynamic environment.
Responsibilities Include, But Are Not Limited To
Operational Oversight & Execution Monitoring
- Monitor daily execution of ITSM processes delivered by MSPs.
- Track performance trends and escalate deviations from service levels.
- Support ITOM activities such as event monitoring, CMDB data quality, and service health tracking.
- Ensure consistent execution across hybrid environments (on-prem, SaaS, cloud).
- Facilitate communication between MSPs and internal stakeholders to resolve escalations.
Service Performance & Reporting
- Review SLA/KPI metrics from MSPs and identify improvement opportunities.
- Compile and publish dashboards and reports on service delivery and trends.
- Partner with internal teams to assess enhancement impacts and ensure ITSM alignment.
Enhancement Review & Process Alignment
- Validate low-impact enhancements proposed by MSPs for alignment with process roadmaps.
- Ensure updates deliver measurable value and operational efficiency.
- Coordinate with process owners to prevent conflicts with strategic direction or compliance.
Knowledge & Request Management
- Monitor accuracy and usage of operational knowledge articles maintained by MSPs.
- Ensure service request fulfillment meets defined standards and drives user satisfaction.
- Review service catalog updates for operational feasibility and business alignment.
Required Knowledge And Skills
- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
- 5+ years of experience in IT Service Management operations; pharmaceutical or biotech experience preferred but not required.
- In-depth knowledge of IT operations and delivery service across hybrid platforms.
- Prior experience working in or managing MSP-driven service delivery models
- Hands-on expertise with ServiceNow modules (Incident, Problem, Change, Request, Knowledge, CMDB).
- Strong communication, coordination, and stakeholder engagement skills.
- Ability to manage multiple priorities and drive resolution in high-pressure situations.
Preferred Qualifications
- ITIL v4 Foundation Certification (required)
- Experience in regulated industries and enterprise governance frameworks
- Understanding of Agile and Lean Six Sigma methodologies
- Familiarity with SaaS/cloud platforms and system lifecycle processes
- Strong working knowledge of ServiceNow platform capabilities and automation features.
Equal Employment Opportunity (EEO)
It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively "Gilead" or the "Company") to recruit select and employ the most qualified persons available for positions throughout the Company. Except if otherwise provided by applicable law, all employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds, which may include an individual's gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, sexual orientation, medical condition, veteran status, and age, unless such protection is prohibited by federal, state, municipal, provincial, local or other applicable laws). Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.
For Current Gilead Employees And Contractors
Please apply via the Internal Career Opportunities portal in Workday.
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Manager, IT Service Management Operations
Posted 3 days ago
Job Viewed
Job Description
Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.
**Job Description**
+ Manage daily ITSM operations delivered by MSPs across core ITIL processes.
+ Ensure alignment with Gilead's ITSM process roadmaps and enterprise standards.
+ Collaborate with the ServiceNow team to maintain process and tool consistency.
+ Work with process owners to coordinate inter-process changes and resolve issues.
+ Monitor service performance and translate insights into actionable improvements.
+ Drive ITIL compliance and operational excellence across service domains.
+ Balance multiple priorities in a fast-paced, dynamic environment.
+ **This role is based in our Cork office and not remote**
**Responsibilities include, but are not limited to:**
Operational Oversight & Execution Monitoring
+ Monitor daily execution of ITSM processes delivered by MSPs.
+ Track performance trends and escalate deviations from service levels.
+ Support ITOM activities such as event monitoring, CMDB data quality, and service health tracking.
+ Ensure consistent execution across hybrid environments (on-prem, SaaS, cloud).
+ Facilitate communication between MSPs and internal stakeholders to resolve escalations.
Service Performance & Reporting
+ Review SLA/KPI metrics from MSPs and identify improvement opportunities.
+ Compile and publish dashboards and reports on service delivery and trends.
+ Partner with internal teams to assess enhancement impacts and ensure ITSM alignment.
Enhancement Review & Process Alignment
+ Validate low-impact enhancements proposed by MSPs for alignment with process roadmaps.
+ Ensure updates deliver measurable value and operational efficiency.
+ Coordinate with process owners to prevent conflicts with strategic direction or compliance.
Knowledge & Request Management
+ Monitor accuracy and usage of operational knowledge articles maintained by MSPs.
+ Ensure service request fulfillment meets defined standards and drives user satisfaction.
+ Review service catalog updates for operational feasibility and business alignment.
**Required Knowledge and Skills**
+ Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
+ 5+ years of experience in IT Service Management operations; pharmaceutical or biotech experience preferred but not required.
+ In-depth knowledge of IT operations and delivery service across hybrid platforms.
+ Prior experience working in or managing MSP-driven service delivery models
+ Hands-on expertise with ServiceNow modules (Incident, Problem, Change, Request, Knowledge, CMDB).
+ Strong communication, coordination, and stakeholder engagement skills.
+ Ability to manage multiple priorities and drive resolution in high-pressure situations.
Preferred Qualifications
+ ITIL v4 Foundation Certification (required)
+ Experience in regulated industries and enterprise governance frameworks
+ Understanding of Agile and Lean Six Sigma methodologies
+ Familiarity with SaaS/cloud platforms and system lifecycle processes
+ Strong working knowledge of ServiceNow platform capabilities and automation features.
**Equal Employment Opportunity (EEO)**
It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively "Gilead" or the "Company") to recruit select and employ the most qualified persons available for positions throughout the Company. Except if otherwise provided by applicable law, all employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds, which may include an individual's gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, sexual orientation, medical condition, veteran status, and age, unless such protection is prohibited by federal, state, municipal, provincial, local or other applicable laws). Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.
**For Current Gilead Employees and Contractors:**
Please apply via the Internal Career Opportunities portal in Workday.
Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people. The company is committed to advancing innovative medicines to prevent and treat life-threatening diseases, including HIV, viral hepatitis and cancer. Gilead operates in more than 35 countries worldwide, with headquarters in Foster City, California.
Associate Director, Data Operations, Clinical Data Management
Posted today
Job Viewed
Job Description
The Associate Director / Group Head will lead a community of 20 Clinical Data Acquisition Specialists, Clinical Data Scientists and Coding Specialists as assigned to individual therapeutic areas (TA) responsible for ensuring adequate staffing/resource allocation for delivery of the portfolio to the TA area (managing attrition, hiring, talent retention); people management/career development, employee engagement of the community. Facilitate the sharing of resources between groups to meet company goals and objectives.
Furthermore, will partner with Senior Group Head in contributing towards the TA-community's goals and KPIs (quality, cost, cycle-time and productivity). To partner and support the functional mentors within the community to set up learning networks across all communities within Clinical Data Acquisition and Management (CDAM). Work seamlessly with partner group to lead, contribute to and implement initiatives to establish and maintain Novartis CDAM as best in class in the industry
About the RoleMajor accountabilities:
- Selects, recruits, develops, manages, motivates, coaches and appraises the performance of direct reports to ensure high quality performance across their community of Clinical Data Acquisition and Management associates/roles (Clinical Data Scientists, Clinical Data Acquisition Specialists and Coding Specialists)
- Facilitates a partner and customer oriented Clinical Data Acquisition and Management group, role modelling behaviors for the associates within their community as per the Novartis Values and Behaviours.
- Accountable for the assignment of resources and workload within his/her community, and ensures sharing of resources between groups in order to meet company objectives and priorities
- Partners with the functional mentors within own community and Functional Experts within CDAM to ensure associates are empowered and able to take the right decisions to solve issues at the trial/program delivery level.
- Understands Health Authority requirements and is able to participate in Health Authority inspections as required
- Builds and establishes a strong team spirit and creates a team founded on technical ability, excellence in performance and exhibiting the Novartis values and behaviours
- Leads/supports non-clinical special projects and initiatives. Provides subject matter expertise through self/through team to special projects as needed
- Highlight the need for training programs and support the establishment of these (technical and professional skills) for Clinical Data Acquisition Management team members.
- Ensures high quality communication and information flow on status of trials to stakeholders, mitigates and manages risks
- If required deputizes for the Senior Group Head of Clinical Data Acquisition and Management as required
- Maintain external focus by interacting and influencing industry working groups and organizations
Ideal Background
- University or college degree in life science, computer science, pharmacy, nursing or equivalent relevant degree.
- Proven leadership, collaboration and organizational skills with relevant experience within Clinical Data Management / Clinical Data Science environment
- Excellent understanding of clinical trials methodology, GCP and medical terminology
- Ideally 10 years' experience in Drug Development with at least 6 years' in Clinical Data Management with at least 5 years line management or leadership experience
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together?
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up:
Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally:
Division
Development
Business Unit
Innovative Medicines
Location
Ireland
Site
Dublin (NOCC)
Company / Legal Entity
IE02 (FCRS = IE002) Novartis Ireland Ltd
Functional Area
Research & Development
Job Type
Full time
Employment Type
Regular
Shift Work
No
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Clinical Research Assistant
Posted today
Job Viewed
Job Description
Clinical research Assistant - Dublin 15
Job Description
The CRP is an Irish company, specialising in undertaking clinical research trials for a range of different organisations. We are looking for a Clinical Research Assistant to join our growing team. The position will suit somebody who is interested in the field of clinical research, enjoys patient interaction, and has great attention to detail and good IT skills (Word and Excel)
This position is primarily responsible for the accurate completion of visit procedures and collection of information for study patients according to protocols, and for protecting the health, safety, and welfare of research participants. A medical background is preferable but not essential; however the successful applicant will have a strong interest in working in a medical environment.
Duties
- The Research Assistant will support the day-to-day administration of the studies working closely with the research staff/ manager.
- Support the project and ensure trial delivery.
- Oversee the collection of qualitative and quantitative data
- Strong time management and problem-solving skills
- Ability to work without direct supervision, paying close attention to detail and bearing independent responsibility for data accuracy
- Proven ability to manage multiple projects with the ability to handle several responsibilities and work under tight time constraints
- Proven experience in dealing with all levels of staff in responding to a wide range of tasks/duties
- Ability to use tact, discretion, and sound judgment when dealing with confidential information
- Proficiency in MS Excel - including basic functions and formulas, Word, PowerPoint
- Familiarity with database management tools would be a plus
- Actively participate as a member of a research team.
- Attend and contribute to relevant meetings.
- Work with colleagues on joint projects, as required.
- Dealing with problems which may affect the achievement of research objectives and deadlines.
- Responding to internal and external queries about research and data entry.
- Initiating continuous improvement in your own areas of responsibility.
- Performing any other reasonable duties as directed by line management.
Job Type: Full-time
Pay: €30,000.00-€38,000.00 per year
Work Location: In person