547 Contact Center jobs in Ireland

An innovative, fast-growing global technology company is transforming the way organizations work, helping them operate faster, smarter, and more efficiently.

We are seeking motivated
Customer Support Representatives
to join our
Contact Centre Team in Dublin
, supporting a rapidly expanding global customer base. In this role, you'll be responsible for delivering best-in-class support on a leading enterprise platform to ensure a positive customer experience.

What you'll do:

• Professionally handle inbound calls from customers and partners.
• Log support cases, capturing key details to enable swift resolution by
  Subject Matter Experts (SMEs).
• Guide new
  customers and partners on how to log their own cases in NowSuppor
  t for themselves.
• Assign cases in NowSupport to the approporiate SME Team.
• Provide initial triage by answering inquiries
  , solving problems, and s
  haring product information via case, phone, or email promptly.

What we're looking for:

• Strong communication skills, with the ability to engage confidently at all levels.
• Skilled at asking clear, targeted questions to understand the root of customer issues.
• A collaborative team player who can also work independently.

Desirable:

• Previous contact centre experience
  (beneficial, not essential).
• Familiarity with the ServiceNow platform (beneficial, not essential).

This opportunity is an 11-month contract, Hybrid in Dublin, paying up to €42,000 per year pro rata. To hear more about this position or to discuss your suitability, please apply today

If you would like to know more about this role, you can reach me at

You can also apply using the "Apply Now" button below.

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Contact Center Advisor

Join Our Team at Clúid Housing: Where Your Work Makes a Difference

Why Choose Clúid Housing:

At Clúid Housing, we believe that success is achieved through our dedicated and passionate team. Working with us, you'll enjoy:

• A Dynamic Working Environment
  : Thrive in a supportive, innovative, and collaborative workspace.
• Good Remuneration
  : Receive a salary that aligns to your skills and impact.
• Flexible Working Arrangements
  : We support work-life balance with flexible working options.
• Comprehensive Training and Development Opportunities
  : Grow professionally with our continuous learning opportunities.
• Strong Employee Benefits
  : Enjoy 25 days of holiday (+closed for 3 additional days over Christmas), + Good Friday and 1 annual Me day as well as access to an Employee Assistance Programme, and more, ensuring you feel valued and supported.
• An Inclusive Culture
  : Be part of an organisation that values diversity and Inclusion, recognised with a Silver Award from Investors for Diversity with a number of active employee resource groups.

About Us
:

Clúid Housing is at the forefront of providing affordable, quality housing in Ireland, with a vision to create communities where everyone has a great place to live. We're looking for talented individuals passionate about making a tangible impact in people's lives and eager to contribute to social change.

Role Overview:

• Position
  : Contact Centre Advisor
• Reporting to:
  Contact Centre Team Leader
• Location:
  Sheriff Street Upper, Dublin 1 (Hybrid – after initial training period)
• Contract: Fixed term to December 2026
• Salary:
  €32,584 - €38,000 per annum pro rata

Contact Centre Advisor

As a Contact Centre Advisor you will support the housing and repairs teams by offering a high quality "one stop shop" housing, maintenance, rent and advice service to residents and other stakeholders. You will aim to resolve all resident queries at the first point of contact, proactively and reactively, using your ability to identify and interpret requests accurately.

Key Responsibilities:

1. Resident Experience
2. Service Delivery
3. Complaints and Resident Voice
4. Business Support
5. Collaborative Working

Resident Experience

• Provide a first-class resident experience, responding to a variety of inbound and outbound inquiries through all applicable channels, seeking to resolve at the first point of contact wherever possible.
• Act as an advocate for residents, taking ownership and remaining accountable for queries until they are resolved, and ensuing residents are kept informed of progress.
• Where a query or service request cannot be resolved by the Housing Advice Center, ensure a timely and accurate hand-off to the appropriate person/department.

Service Delivery

• Resolve rent or service charge queries at the first point of contact wherever possible, providing advice and information to residents.
• Take payments and make agreements with residents to repay debt where applicable; and in line with parameters set by the Resident Accounts Team.
• Provide information to prospective residents about current Clúid vacancies and how to apply for a Clúid home, including where applicable advice regarding transfers and mutual exchanges.
• Provide advice and assistance on a range of estate management issues including anti-social behaviour, resolving within the Housing Advice Center wherever possible and recording case in the Housing Management System and assigning to the relevant Resident Housing Officer where not.
• Triage repair requests with residents, raising orders and scheduling suitable appointments wherever possible.
• Ensure accurate record keeping within the Housing Management System and any other IT systems at all times.

Complaints and Resident Voice

• Actively seek out and recognise the Resident Voice as an authority on our services.
• Work with customers, management and the Complaints Manager to effectively resolve complaints relating to all service areas in line with Clúid's complaints policy.
• Support with the completion of remedial actions or improvement commitments identified through service complaints to drive continuous improvement.

Business Support

• Manage the registration and termination of tenancies through the RTB Portal, escalating issues as required to the RTB Administrator.
• Undertaken any other duties as required that are consistent with your role.

Collaborative Working

• Collaborate with colleagues across Operations to drive operational excellence and achieve shared outcomes for individuals and communities.
• Contribute to local and national improvement initiatives and contribute to the formulation and review of Housing Advice Center policies, procedures, and processes.

Experience / qualifications:

• 1 to 2 years previous experience working in customer service
• Previous experience working in a contact center
• Complaint handling experience
• Attaining KPI's consistently
• Excellent communication skills –verbal and written, report writing, presentation
• Ability to demonstrate empathetic listening skills
• Excellent organisational and time management skills with the ability to multitask
• Good knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint) & CRM systems

Join Us:
At Clúid Housing, you're more than just an employee; you're part of a mission to create lasting social change. If you're ready to contribute to our vision of thriving communities, apply today, and let's make a difference together.

About Northern Trust
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Role/Department
The Unified Communications Department is a global team which designs, implements and supports the Northern Trust Contact Centre and Voice technology platforms.

We are seeking a seasoned Cisco Contact Centre Engineer to lead the design, implementation, and ongoing support of innovative solutions that elevate customer interactions and agent productivity. This role demands advanced analytical skills, sound judgment, and deep expertise in call routing and AI-driven technologies to optimise workflows across the contact centre. Successful candidates will be proactive, technically adept, and comfortable managing multiple areas of focus in a fast-paced environment.

The successful candidate will demonstrate some of the following skills:

• Design, implement, and maintain Cloud Contact Centre solutions, including advanced call flows, Omni channel, Interactive Voice Response (IVR), Automatic Call Distributor (ACD), and agent workflows.
• Collaborate with stakeholders and provide expert consultation throughout all phases of project lifecycle and operational support model.
• Ensure design decisions are effective, high-quality, timely, and straightforward to implement.
• Develop comprehensive documentation, strategies, and roadmaps which adhere to Northern Trust policies and procedures for Contact Centre operations.
• Conduct Contact Centre assessments and develop solutions to optimize the client and agent experience.
• Deliver training and technical mentoring for Contact Centre platforms, serving as a primary resource for team members and partners.

Skills/Qualifications
The successful candidate will benefit from having:

• Previous experience in Cisco Contact Centre (Cloud and on Prem)
• Effective communication skills, with the ability to articulate technical concepts clearly to both technical and non-technical audiences
• Working knowledge of Agile methodologies preferred
• A College or University degree and/or relevant proven work experience is preferred

Working With Us
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies Build your career with us and apply today. #MadeForGreater

Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

Production Equipment Europe is a leading industrial distributor supplying over 90,000 products to customers nationwide. We are currently recruiting for a Customer Support/ Sales Specialist, to work at our head office in Galway to play a critical role in maintaining and providing resources to the growing number of customer clients internationally.

Responsibilities

• Develop good business relationships with new and existing customers.
• Processing customer purchase orders and enquiries.
• Manage and process customer enquiries by both phone and email.
• Identify opportunities to up and cross sell products as per customer requirements.
• Inform customers on the technical benefits of our products.
• Work and support external sales colleagues to ensure high level of customer service.
• Recognise, document and escalate customer issues or trends following appropriate communication and escalation channels where required
• Stay up to date on product knowledge and keeping up to date on product material.
• Weekly & Monthly reporting through SAP

Skills & Experience

• Ideally 2 years experience in a similar customer support role.
• Technical and or Production experience is a distinct advantage.
• Experience of using SAP or another ERP system preferred.
• Experience working with multinational organisations would be preferred.
• Ability to identify customer needs and maximise sales opportunities.
• Confidence to discuss the benefits and features of our products.
• Good communication, organisational and administration skills.
• Flexible and Pro-active attitude.
• Ability to embrace new ideas / initiatives when they arise.
• Ability & Desire to deliver first class customer service.

Customer Support & Onboarding Manager (FinTech | Ireland)

Our client, an established and rapidly scaling financial services organisation is seeking a
Customer Support & Onboarding Manager
to lead their customer-facing operations as they transition from manual processes to a fully digital environment. This is a
strategic, people-leadership role
where you'll play a pivotal part in delivering seamless onboarding and exceptional support for both B2B and B2C customers — while ensuring full compliance with AML, KYC, and regulatory standards.

Key Responsibilities

• Lead and develop the Customer Support and Onboarding teams, ensuring KPIs and SLAs are consistently achieved.
• Drive the transition from manual to scalable, automated digital workflows across customer operations.
• Partner with Product, Engineering, and Compliance teams to resolve issues and continuously improve processes.
• Oversee AML/KYC processes, PEP & sanctions screening, and customer verification.
• Manage relationships with outsourced vendors and key banking partners.
• Use data insights to identify trends, improve workflows, and enhance the overall customer journey.
• Champion a customer-first culture, acting as the internal "Voice of the Customer."

About You

• Proven experience leading customer support and/or onboarding functions in a
  regulated financial services or fintech
  environment.
• Deep understanding of
  AML/KYC
  and compliance requirements.
• Experienced in managing
  outsourced vendors
  and ensuring operational excellence.
• Strong analytical skills with proficiency in
  Excel
  and performance reporting.
• Excellent communication, leadership, and coaching abilities.
• Hands-on experience implementing or using
  Salesforce
  is highly advantageous.
• Professional certifications in compliance, AML, or operations are a plus.

Why Join?

There is a market leading compensation package on offer. You will also be joining an organisation at a transformative stage — one that values innovation, collaboration, and inclusivity. You'll have the autonomy to lead change, shape strategy, and build scalable processes that redefine how customers interact with financial products and services.

If you are interested in finding out more, please reach out to Dylan directly

Customer Support & Sales Administrator

CREGG are seeking enthusiastic and organised candidates for this Customer Support & Sales
Administrator to join our clients team in North Tipperary. This is a full-time permanent position and will be dealing with customers on a business-to-business basis in the Agricultural Industry. The Customer Support & Sales Administrator will work closely with and report to the Operations Manager.

Key Responsibilities:

• Answer and manage incoming customer calls, providing a professional first point of contact.
• Create and process sales orders accurately in the internal system.
• Prepare clear pricing and follow up with customers as needed.
• Manage and respond to website enquiries in a timely manner.
• Process website orders end-to-end, ensuring fulfilment.
• Update and maintain the web shop (product details, pricing, images, and stock status).
• Collaborate with colleagues in Sales, Supply Chain, Parts, and Operations to resolve queries and deliver great service.
• Maintain accurate records and contribute to continuous improvement of processes.
• Other projects or tasks on an ad-hoc basis.

Qualifications and Skills:

• Excellent communication and interpersonal skills.
• Strong computer literacy (e.g., order entry, email, spreadsheets).
• Team player with a proactive attitude.
• High attention to detail and accuracy.
• Good knowledge of Agri sector products & machinery is desirable.
• Prior experience in customer service, sales admin, or order processing is an advantage.

For more information, please contact Gary ) with your CV.

Please be aware that your CV will not be shared with anyone outside of CREGG without your express permission.

GC – 11071

Duties

· Answer and manage incoming customer calls, providing a professional first point of contact.

· Create and process sales orders accurately in the internal system.

· Prepare clear pricing and follow up with customers as needed.

· Manage and respond to website enquiries in a timely manner.

· Process website orders end-to-end, ensuring fulfilment.

· Update and maintain the web shop (product details, pricing, images, and stock status).

· Collaborate with colleagues in Sales, Supply Chain, Parts, and Operations to resolve queries and deliver great service.

· Maintain accurate records and contribute to continuous improvement of processes.

· Other projects or tasks as identified by Qparts Manager

Job Type: Full-time

Pay: From €1.00 per hour

Expected hours: 40 per week

Benefits:

• Bike to work scheme
• Company pension
• Employee discount
• On-site parking

Work Location: In person

Implementation Associate / Customer Support

7 month contract commencing Nov 2025

Hybrid - 2 days a week in the office

NewsWhip, the world leader in tracking the spread of news and content, is seeking a Implementation Associate to join our growing Irish team.

If you love news, social media, comms and marketing, and are passionate about providing cutting-edge solutions in those areas, this role could be for you.

NewsWhip is the world's leader at tracking and demystifying the spread of news, information and ideas between people online. We license access to our technology to the world's most sophisticated brands, Communications agencies and media. Our customers are based in more than 25 countries and include Samsung, McDonald's, Ogilvy, the New York Times and the World Health Organization.

You will

:

• Be an expert on the sources that power NewsWhip's platforms
• Be responsible for the addition of various sources to NewsWhip's content database
• Prioritizing tickets logged by other team members and researching markets. Tagging and sorting these sources based on characteristics
• Handle customer support queries via Intercom and escalate to the appropriate team, when necessary
• Manage NewsWhip's content database using internal tools.

As this is an Entry level position the right candidates will:

• Be keen to learn and understand what powers our products
• Ability to communicate clearly with customers and demonstrate a strong proficiency of the English language
• Strong interpersonal and active listening skills
• Understand at times this can be a data heavy job, you are the power behind our content and there is a lot that needs to be in our database
• Be intellectually curious and thrive in a collaborative environment
• Have a real interest in news and social media
• Bonus - If multilingual or have Excel skills

Benefits:

• Competitive hourly rate
• Great working environment - hybrid model
• An opportunity to help define an entirely new industry category
• Excellent opportunity to grow in one of Dublin's fastest growing home-grown companies

Our Ethos:

We believe in maintaining a friendly work environment, a healthy work-life balance, and compensating our employees fairly for their input. You'll be part of a team that believes in mutual support and education, and for a company where a work week isn't just the gap between weekends, but an opportunity to do work that is impactful and innovative. We also love eating and socializing together, and enjoy annual and seasonal company and team retreats, healthy and unhealthy snacks, and other perks.

If this is you, please apply through the link. Looking forward to speaking

Contract Type: Permanent

Location: St. Stephens Green, Dublin 2

Hybrid – office based 50% of time

About the Role:

Royal London Ireland is seeking applications for a Pension's Case Manager whose purpose is to develop broker relationships and deliver excellent service which promotes Royal London as the provider of choice for pension products.

Reporting to the Pensions Team Leader in the role as Pensions Case Manager, you will provide administrative support to our Brokers and our Sales Team as well as making regular, proactive contact to a panel of Brokers to ensure they have accurate and up to date information on all their cases alongside administration of new business applications, servicing and claims.

• About the role

• Develop broker relationships by providing excellent service which promotes Royal London Ireland as the provider of choice for pension products.

• Provide administrative support for and on behalf of the Sales Team.
• Deliver excellent customer service when dealing with varied and complex enquiries from Brokers and policyholders.
• Be able to plan and prioritise own workload to ensure deadlines are achieved.
• Maintain and continuously improve the policies and procedures for the provision of service and administrations tasks.
• Contributes and opines on the future development of our pension offering.
• Ensure all activities are carried out in accordance with Treating Customers fairly principles and the Consumer Protection Code.
• Maintain records in accordance with RL policies and procedures.

About you

Criteria

• QFA Qualified or working towards it. APA at a minimum.
• Experience in processing and handling queries on ALL pension products.
• Previous experience in a Customer Service role.
• Ability to meet deadlines/ SLAs and manage priorities.
• Excellent communication and administration skills.
• Demonstrate problem solving skills.

About Royal London Ireland

Based in our city centre location on St Stephen's Green in Dublin 2, Royal London Ireland is a fully owned subsidiary of the Royal London Mutual Insurance Society Limited, the largest mutual life, pensions, and investment company in the UK. We are authorised by the Central Bank of Ireland and provide protection products through Financial Brokers across Ireland. Our excellent customer service and mutual mindset means we take a longer-term view and focus on providing best customer outcomes.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to public holidays, up to 14% employer matching pension scheme contribution and a contribution to private medical insurance. You can see details of our benefits here - Our Benefits.

Inclusion, diversity and belonging

We're an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.

Central Bank of Ireland (CBI) Fitness & Probity Regime

Some of our roles are Control Functions (CF) as defined by the Central Bank Reform Act 2010 (Sections 20 & 22) Regulations 2011. If a vacancy is for a CF, it will be indicated above. For CF roles, appointment will be conditional on Royal London Ireland being fully satisfied that the appointee meets the requirements as set out in the Fitness and Probity Standards 2014 issued by the CBI. In the case of proposed appointees to Pre-Approval Control Functions, this includes prior approval by the CBI of such appointments.