23 Crm Implementation jobs in Ireland

We're
EHA Soft Solutions
, creators of the
mai EHS compliance platform
. We work with some of the world's leading pharma and manufacturing companies to make safety simple, practical, and effective.

This role combines
customer success, training, and software implementation
— ideal for someone passionate about
EHS
who wants to grow their career at the intersection of
safety and technology
.

We're now looking for a
Customer Success & Implementation Associate
— someone early in their EHS career who's ready to blend
safety expertise, technology, and client success
.

What you'll do

• Run onboarding calls with new clients and host weekly "support drop-in" sessions.
• Deliver engaging training sessions and assist with live software demos.
• Write clear, practical procedures and help train our AI support bots.
• Occasionally travel for onsite client training (Ireland, UK, US).
• Support the sales and operations team with follow-up materials and customer success tasks.

You'll be great at this if you:

• Have
  2–4 years' experience
  in health & safety, EHS, quality, or compliance.
• Are confident presenting and enjoy training others.
• Are
  tech-savvy
  and comfortable learning new software tools.
• Write clearly and can create straightforward SOPs or training docs.
• Hold a full
  driving licence
  and are open to travel.
• Have a
  third-level qualification
  in a related area.
• Above all, bring a
  can-do attitude
  , flexibility, and a desire to grow fast.

Why join us

• Work directly with the CEO and leadership team.
• Be part of a small but growing company with
  global reach
  .
• Blend your EHS background with
  technology and customer success
  .
• Shape the future of
  safety software and digital training
  .
• Earn strong rewards and grow your
  responsibility and reputation
  in a fast-moving industry.

If you're passionate about safety, technology, and helping clients succeed —
we'd love to hear from you.

Apply via LinkedIn or send your CV to () and refer to FSSGO.

• #EHS #SafetyJobs #CustomerSuccess #Implementation #TechCareers #CorkJobs #EHSsoftware #Onboarding

An exciting opportunity is now available for an experienced Software Implementation Project Manager to work for a global business based in Dublin, Ireland.

The Software Implementation Project Manager will be responsible for assisting multiple clients simultaneously to implement software solutions within their business.

Main Responsibilities:

• Manage a portfolio of software implementation projects
• Manage daily SaaS project tasks for software implementation
• Work closely with the implementation and client services teams throughout the project, delegating tasks to team members as required
• Ensure SaaS projects are well documented, planned and staffed
• Create project plans, including setting targets for milestones and adhering to deadlines and implementation approved budget
• Resolve any issues that arise during the implementation phase
• Build strong relationships both internally and externally
• Communicate with clients and teams to ensure they are updated on status of the project
• Maintain responsibility for project performance, cost, scope, schedule, quality, and appropriate business measurements
• Regularly present at meetings as required, managing client expectations

Key Requirements:

• Experience working within technology software implementation & SaaS project management
• A background and knowledge in one of the following; Human Resources, HRIS, Business Travel, Talent Mobility, Employee Experience, Employee Data, Workforce Management, Talent Management, Payroll, Global Compliance is preferred
• Excellent client management, presentation and communication skills, ability to present to all levels
• Project Management certification preferred however not essential
• Ability to work in a fast paced environment meeting strict deadlines
• Experience managing multiple parallel projects in a software development and/or project management environment
• Success solving complex problems and improving processes
• Willingness to travel across Europe up to 20%

Company Description
Heard of us?
We're an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we're committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

Job Description
The role of a Customer relationship specialist is really important to us. You will be responsible for assisting and retaining current, Radius fuel card customers and looking to provide solutions for their needs.

Your Responsibilities Day To Day Will Be…

• Making a high number of outbound telephone calls, looking to retain and service our customers.
• Maintaining a positive relationship between Radius and our customers
• Answer questions about products or Radius as business
• Drive retention, taking on feedback and putting it in to practice.
• Offering services based on customer requirements.
• Checking up on the accounts you have retained and drive volume performance.

Qualifications

• Experience in a customer retention role (Preferable)
• Excellent listening and problem-solving skills with a customer-centric approach
• Strong verbal and written communication abilities
• Driven approach to meet and exceed expectations of customers.
• Resilience and ability to remain calm under pressure
• Quick learner with adaptability to changing processes and technologies
• Basic understanding of Microsoft office programmes e.g. Excel

Additional Information

What can you expect of us?

• A friendly culture that mirrors our proposition to our customers.
• Fantastic opportunities for ongoing development and progression
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one. A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
• Set, daytime working hours - No evenings, weekends or bank holidays.
• 25 holiday days per year, plus bank holidays

And of course, you will be compensated competitively, with a good range of core benefits and bonus potential.

Still Curious?
If you feel we are a good match for each other, you can apply online now

If you'd like to understand more about the role or life at Radius before applying, then please contact our talent team via (email protected).

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note To Recruitment Agencies
We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.
PSL agencies should only
send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.

Working with Us
Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more .

The Role
Bristol-Myers Squibb External Manufacturing is seeking to recruit temporary Associate Director, Supplier Relationship Management for the External Manufacturing Global API business unit. The Associate Director, Supplier Relationship Management (SRM) is accountable for the oversight, relationship management and contract monitoring for strategically important Contract Manufacturing Organizations (CMOs) to ensure uninterrupted supply of BMS Products. This role is a 12 month fixed term contract.

Key Duties And Responsibilities

• Leader of a cross-functional virtual plant team in a matrix structure
• Promote team development, foster teamwork and build relationships within the Virtual Plant Team
• Develop and maintain stakeholder relationships within ExM as well as within the wider GPS/BMS network, in order to improve organizational efficiency.
• Responsible for the transfer and launch of new products
• Actively lead EXM-wide initiatives
• Drive performance within the assigned CMO's to mitigate risks and drive continuous improvement to optimise value
• Manage and maintain positive relations with CMO's through structured supplier relationship models
• Develop and execute operational budgets for the assigned CMO's and ensure alignment with External Manufacturing's goals and objectives
• Ensure the successful resolution of all issues that may impact timely supply of product, supply continuity and/ or contractual obligations
• Effective management of all operational activities to deliver supply from the CMOs
• Perform Contract Monitoring for the assigned business
• Proactively identify supply risks and implement strategies to avoid or mitigate their impact
• Accountable for the performance of the assigned CMO's. Responsible for reviewing and communicating CMO performance metrics and development of improvement plans as required
• Lead governance and Operational Review Meetings (ORM) and/or Joint Steering Committees (JSC)
• Accountable for CMOs' Business Continuity Risk Assessments and Business Continuity reports, reviews and action management
• Ensure projects executed at the assigned CMO's are delivered in line with BMS requirements
• Collaborate with Finance on product cost standards, variances, utilisation factors and ancillary budgets
• Support Procurement in contract reviews, amendments and negotiations as required
• Support the transfer and launch of new products and new markets

Qualifications, Knowledge and Skills Required

• BS/MS/PhD in engineering, chemistry, pharmacy or related pharmaceutical sciences
• MBA, Certified Purchasing Manager (C.P.M.) and Project Management Certifications a plus
• 5+ years of relevant experience in the biopharmaceutical or related industry
• Operations experience in pharmaceutical / BioPharmaceutical manufacturing to current Good Manufacturing Practices (cGMP) standards, including extensive knowledge of regulatory guidelines and validation practices
• Knowledge of suppliers, industry trends and emerging players in global pharmaceutical CMOs and cGMP manufacturing operations and associated regulatory requirements.
• Able to effectively transfer complex knowledge regarding science and engineering procedures
• Ability to apply technical and cross-functional expertise to address complex operations problems
• Analytical and creative problem-solving skills
• Ability to lead teams and to work effectively with cross-functional & multilocation teams
• Good inter-personal, communication, and presentation skills required.
• Financial and project management skills
• Knowledge of sourcing methodology and vendor selection
• Experience negotiating supply agreements with CMOs

Why you should apply

• You will help patients in their fight against serious diseases
• You will be part of a company that encourages excellence and innovation, respects diversity, develops leaders and values its employees.
• You'll get a competitive salary and a great benefits package including, but not only, an annual bonus, pension contribution, family health insurance, 27 days of annual leave , access to BMS Cruiserath on-site gym and life assurance

If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as Transforming patients' lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol
BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to . Visit eeo -accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information https

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Job Title:
Associate Director, Supplier Relationship Management

Location:
Dublin, Ireland

The Company

A leading
global pharmaceutical organisation
, dedicated to improving patient outcomes through innovation in medicines, is seeking an
Associate Director, Supplier Relationship Management
. The company has a significant international footprint and partners with a wide network of Contract Manufacturing Organisations (CMOs) across both API and Drug Product.

The Role

The Associate Director will play a key role in developing and executing the Operations Supplier Relationship Management (SRM) model across the external supply network. This position is highly visible, requiring leadership of supplier governance, oversight of external partners, and strong collaboration with Technical Operations, Quality, Regulatory and Supply Chain functions.

Key responsibilities include:

• Acting as the Relationship Manager for key suppliers (API, Drug Product, Packaging, Components).
• Leading supplier performance management through KPIs, scorecards, and robust business reviews.
• Ensuring contract compliance, risk management, and supply continuity across the global external network.
• Partnering closely with
  Technical Operations
  on technology transfer, supplier selection, and network optimisation.
• Facilitating cross-functional Supplier Relationship Management Teams (SRMTs) and Joint Operations Teams (JOTs) to drive operational performance.
• Supporting Quality, EHSS, and Supply Chain initiatives to ensure regulatory compliance and operational excellence.

Requirements

• Bachelor's degree in Life Sciences, Engineering, or related field.
• 10 plus years in the pharmaceutical/life sciences sector, with at least 7 years in external operations, supplier management, or CMO leadership roles.
• Strong Technical Operations background across API and Drug Product CMOs is essential.
• Demonstrated leadership of global supplier networks, including contract negotiation and lifecycle management.
• Deep understanding of GMP manufacturing processes, regulatory frameworks, and quality systems.
• Proven ability to lead complex cross-functional initiatives, manage risk, and ensure supply continuity.
• Excellent communication and stakeholder engagement skills, with the ability to influence at senior levels.

The Next Step for you:

Should this position be of interest to you please forward your CV to Sarah Mac Mullan from Next Generation Recruitment or alternatively call on the main line on

Next Generation are specialists in Supply Chain, Procurement, Engineering, Quality, Technical and Operation (permanent, contract and temporary) positions.

Applications are in strict confidence.

Next Generation will never share your data outside of our organisation without your prior written consent.

Please read our Data Protection Policy on our website.

Supplier Relationship Management, Associate Director

Our client is a highly successful, and ambitious global biopharmaceutical company with a strong commercial portfolio and drug pipeline. With a passion for best practice in every aspect of its business, this well-managed, high performing company has a motivated workforce who are passionate about operational excellence.

Our client operates a model of excellence through partnership via the virtual plant operates in a dynamic and flexible environment where their collective role is to ensure the end-to-end integrity of the commercial supply network to deliver quality medicines to patients in a safe, efficient and value driven manner where diversity, inclusion and belonging are core values to the organisation.

Job Spec

We are seeking a collaborative leader who
MUST HAVE a depth of pharmaceutical operations experience
to join the Supplier Relationship Management Team as Supplier Relationship Management, Associate Director. This role is pivotal in supporting the continued development of the Operations Supplier Relationship Management model and business processes across the operations supply network. The successful candidate will lead key supplier engagements, drive supplier performance, and partner with internal and external stakeholders to support our vision to deliver a sustainable and resilient supply network.

Responsibilities

• Support the continued development and lead implementation of the Operations Supplier Relationship Management model and business processes across the operations supply network.

• Act as the Relationship Manager for assigned key direct materials Suppliers (API, Drug Product, Packaging, Components).

• Lead the monitoring of Supplier contracts for compliance with contractual terms and drive execution against contract terms to secure value for the business.

• Lead Business Review Meetings with key Suppliers along with other appropriate periodic engagement to manage performance and manage the business relationship.

• Lead supplier performance management by developing, maintaining, and managing KPI's and scorecards and agree root cause analysis and action plans to remedy poor performance.

• Engage with the Operations Network Risk Management process and maintain Risk Assessment and Risk Management tools and processes to evaluate Supplier risk profiles. Establish remediation strategies/plans to reduce risk and improve supply chain robustness.

• Collaborate with Development & External QA, to progress Quality goals with suppliers.

• Facilitate multi-disciplinary Supplier Relationship Management Teams (SRMTs) to support achievement of functional and business goals by aligning on priorities, issue resolution, resourcing and execution plans in line with Operations and enterprise goals.

• Facilitate cross-functional (including Development & External QA Lead, Technical Operations Lead, Commercial Supply Chain Lead and other SMEs as required) Joint Operations Teams (JOTs) to collaborate with counterparts at suppliers to manage and oversee routine operations and achieve robustness of supply in line with contractual agreements including Quality, Confidentiality and Supply Agreements.

• Facilitate communication, visibility and escalation of supply operations execution issues between the SRMT/JOTs and the External Operations Leadership Team via the weekly Operations Execution (S&OE) meeting.

• Collaborate and work closely with the Technical Operations function in supporting activities including but not limited to Technology Transfer and Supplier Selection.

• Collaborate with Environmental Health, Safety & Security to progress EHSS agenda with suppliers.

• Collaborate with Commercial Supply Chain colleagues to support network supply planning via the S&OP Supply Review and other business processes as required.

• Support the preparation and management of the Supply Chain budget.

• Develop strong internal collaborations with stakeholders in Operations and beyond to ensure alignment and delivery of mutual goals

• Identify continuous improvement/ best practice projects & processes across the Supply Chain and the external network and work collaboratively to implement these aligned with business strategy.

• Enhance and contribute to the development of the Operations group in line with company strategy.

Cv to

Implementation Specialist

Hi I'm Morgan, the Implementation Manager here at Ashby. Our customers are at the center of everything we do, and that's especially true during implementation. We take pride in being responsive, collaborative partners who focus not just on delivery, but on doing things thoughtfully. This role plays a critical part in ensuring our new customers start off with a strong foundation and a clear path forward. I'm thrilled to be hiring our next Implementation Specialist. As part of our growing Professional Services team within Ashby's Customer Success organization, you'll play a key role early in the customer journey—ultimately helping to elevate the entire customer experience.
About This Role
As our Implementation Specialist, you will be responsible for managing and executing the end-to-end implementation of Ashby's solution for many of our new customers. You will work directly with customers in our Strategic (predominantly Enterprise) segment, developing and executing implementation plans to ensure a positive customer experience and expedited time to value. Your goal is to support our customers, helping them get up and running swiftly with Ashby so they can achieve their desired outcomes.

Role Requirements- Implementation & Project Management: You have extensive experience managing and executing implementation and onboarding projects (defining the work, aligning with stakeholders, communicating the project plan, and ultimately delivering results in accordance with the agreed upon expectations). You keep the team on track to ensure milestones are met. You work effectively in a remote-first setting, with the ability to travel <10% as needed for strategic customer engagements.
- Customer Centricity: You are adept at understanding customer needs and tailoring implementations to meet their specific requirements. You build strong customer relationships by maintaining high levels of engagement and communication; you're the customer's proactive guide and advocate throughout the implementation period.
- Change Management: You are experienced in navigating change management processes and helping customers adapt to new systems and a refreshed approach.
- Technical Proficiency: You have a solid understanding of a complex product (ideally Ashby) and its technical intricacies; you are technically curious and creative.
- Best Practices & Recommendations: You take pride in advising customers on best practices specific to their usage of software to ensure optimal value.
- Critical Thinking & Solutions Orientation: You proactively address thematic customer opportunities and improve our processes accordingly. You don't rely on 'I've seen this done,' but instead think critically to solve problems.
- Cross-functional Collaboration: You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress.
You Could Be a Great Fit If

• You demonstrate clear communication. You ask clarifying questions with precision and can distill complex concepts into simple themes.
• You are a great listener. You see your role as the voice of the customer to internal stakeholders so we can ensure that our offerings continue to evolve in accordance with customer needs.
• You are a problem solver. You thrive at solving complex challenges with innovative, scalable solutions.
• You know process matters. You are eager to improve processes and workflows to enhance efficiency and efficacy.
• Your peers describe you as detail-oriented and technically proficient. You take pride in internal operations.
• You are data-driven. You use metrics and analytics to inform decisions and measure success.
• You are adaptable. You can navigate changes in a fast-paced, evolving environment.
• You love to coach. You see every teaching moment as an opportunity and are excited to help our customers grow.

You Might Not Be a Great Fit If

• You prefer an in-person role over remote.
• You are less interested in customer-facing roles that require both technical and interpersonal skills.
• You are accustomed to defining ideas and strategies, yet not responsible for their execution.
• You prefer working with a simple product (such as a point solution).
• You prefer exclusively to build (rather than build, iterate, optimize).

Our Philosophy
Here Are a Few Key Points (relevant To The Go-to-market Side) That Should Give You An Idea Of What It Is Like To Work With Us

• We spend a lot of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell.
• We want to offer deep expertise whenever we interact with prospects and customers.
• We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly.
• We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we'll get into these and other values during the hiring process.

The Interview
At Ashby, Our Team And Interview Process Want To Help You Show Your Best Self. Our Interview Process Is Structured To Get To Know You And Your Career As Well As Empower You With Insight Into Our Key Focus Areas. Here Is The Process In Its Entirety

• 30 min - Recruiter Screen with Talent Team
• 45 min - Interview with Morgan (Hiring Manager) + Head of PS
• 60 min- Mock Call with 2 Implementation Specialists

• Final Round:

• 30 min - Customer Adoption with Head of Dedicated CS & one of our Strategic CSMs

• 30 min - Interview with VP of Customer Success
• 10 min - Closing Questions with Hiring Manager

Benefits

• You'll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible.
• You get to sell a product that our prospects & customers are truly excited about.
• Competitive compensation is offered.
• 10-year exercise window for stock options. You shouldn't feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.
• Unlimited PTO with four weeks is recommended per year. Expect "Vacation?" in our one-on-one agenda until you start taking it
• Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
• Generous equipment, software, and office furniture budget. Get what you need to be happy and productive
• $100/month education budget with more expensive items (like conferences) covered with manager approval

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Laboratory Setting, Office, Warehouse

Job Description
When you are part of Thermo Fisher Scientific, you'll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization, you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Location/Division Specific Information
Managed Services is a business segment that supports the Customer Channels Group, which offers essential outsourced on-site services at client sites aimed at improving supply chain and research operations efficiency and effectiveness.

As an Implementation Specialist at Thermo Fisher Scientific, you will support Managed Services by implementing service programs at customer sites across Europe. This role focuses on improving operational efficiency in areas such as inventory management, order handling, and chemical management.

What's in it for you?

• Defined project schedules and performance objectives.
• Experience with a variety of client locations throughout Europe.
• A balanced mix of project management, operational activities, and customer interaction.

What will you do?

• On-site implementation of service programs, including stockroom and inventory management.
• Develop site SOPs/SOWs and train local teams to maintain compliance with contractual requirements.
• Use systems such as IBS, ULS-IM and Microsoft Office to handle data accuracy and project reporting.
• Support customer meetings, provide project updates, and resolve operational issues.
• Conduct audits to ensure adherence to service level agreements.
• Recommend process improvements to enhance efficiency and customer service.
• Perform other duties as assigned by management.

Keys to Success
Experience

• Proven experience in laboratory services, supply chain, or service environments (GxP/GMP experience preferred).

Knowledge, Skills, Abilities

• Strong communication and organizational skills with attention to detail.
• Ability to work independently and make informed decisions.
• Customer-focused approach aligned with Thermo Fisher Scientific's Four-I Values: Integrity, Intensity, Innovation, and Involvement.
• Proficiency in Microsoft Office and capability to learn additional data entry systems.
• Willingness to travel up to 50% across Europe.

Physical Requirements / Work Environment

• Work at customer locations, including offices, stockrooms, warehouses, and laboratories.
• Extensive walking and the ability to lift, push, and pull up to 25 kg.
• Personal protective equipment may be required depending on site requirements.

Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at *. Please include your contact information and specific details about your required accommodation to support you during the job application process.

• This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting, Office, Warehouse

Job Description

When you are part of Thermo Fisher Scientific, you'll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization, you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Managed Services is a business segment that supports the Customer Channels Group, which offers essential outsourced on-site services at client sites aimed at improving supply chain and research operations efficiency and effectiveness.

As an Implementation Specialist at Thermo Fisher Scientific, you will support Managed Services by implementing service programs at customer sites across Europe. This role focuses on improving operational efficiency in areas such as inventory management, order handling, and chemical management.

What's in it for you?

• Defined project schedules and performance objectives.
• Experience with a variety of client locations throughout Europe.
• A balanced mix of project management, operational activities, and customer interaction.

What will you do?

• On-site implementation of service programs, including stockroom and inventory management.
• Develop site SOPs/SOWs and train local teams to maintain compliance with contractual requirements.
• Use systems such as IBS, ULS-IM and Microsoft Office to handle data accuracy and project reporting.
• Support customer meetings, provide project updates, and resolve operational issues.
• Conduct audits to ensure adherence to service level agreements.
• Recommend process improvements to enhance efficiency and customer service.
• Perform other duties as assigned by management.

Experience:

• Proven experience in laboratory services, supply chain, or service environments (GxP/GMP experience preferred).

• Strong communication and organizational skills with attention to detail.
• Ability to work independently and make informed decisions.
• Customer-focused approach aligned with Thermo Fisher Scientific's Four-I Values: Integrity, Intensity, Innovation, and Involvement.
• Proficiency in Microsoft Office and capability to learn additional data entry systems.
• Willingness to travel up to 50% across Europe.

• Work at customer locations, including offices, stockrooms, warehouses, and laboratories.
• Extensive walking and the ability to lift, push, and pull up to 25 kg.
• Personal protective equipment may be required depending on site requirements.

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at *. Please include your contact information and specific details about your required accommodation to support you during the job application process.

• This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.