2 Customer Behavior jobs in Ireland
Head of Customer Experience Analytics
Posted today
Job Viewed
Job Description
Location:
Dublin or Remote (IE/UK/EU)
Comp:
Founder-level equity + salary after funding/pilot milestones
Type:
Full-time (open to a short ramp-in if you're transitioning)
About Marketta
Marketta is a new retail CX platform turning post-purchase feedback into real-time actions for store teams.
We're two founders (commercial + technical) with pilots in motion and strong interest from major grocery & convenience groups. We're adding a third founder to own
Customer Experience & Analytics
end-to-end.
The role
You'll define what "great CX" looks like in our product, shape the analytics roadmap, and turn signals into actions for store teams and HQ—
working with
our CTO and dev team to deliver.
What you'll do
- CX measurement:
Work with founding team to design a modern framework beyond vanilla NPS (blend NPS/CSAT/CES with contextual drivers, taxonomy, and text/sentiment). - Translate questions → data products:
Scope requirements, define KPIs, and
work with
engineering/ to build decision-ready dashboards and scorecards for frontline use. - Insight to action:
Create store/area/HQ scorecards; set thresholds/alerts that trigger operational follow-ups and A/B tests. - Text analytics at scale:
Prioritise themes from open-ended feedback;
partner with
the data team on topic/sentiment pipelines; ensure outputs are clear and actionable. - Experimentation:
Co-design store trials (queue mgmt, availability, cleanliness, service recovery) and quantify impact on sales, loyalty, and cost-to-serve. - Customer champion:
Work directly with retail CX leaders and store managers to ensure our product fits real workflows and drives adoption. - Founding impact:
Shape roadmap, influence hiring, set standards, and represent CX/Insights in pilot and board conversations.
What you've likely done
- Held a
CX, Insights, Customer Analytics, or Data Science
role
inside a retailer
(grocery, convenience, pharmacy, QSR) or at a retail-focused vendor/agency. - Led
NPS/CSAT/CES
programs and can articulate their limits. - Defined requirements and QA'd dashboards for non-technical users (store/area managers).
- Comfortable
working with
analytics/engineering teams; strong data literacy (brief well, prioritise, spot data-quality issues, interpret outputs). - Solid grasp of experimentation (A/B basics, sample sizing, variance, confounders).
- Excellent storytelling: you turn messy data into crisp, actionable narratives.
- Know retail rhythms (peak hours, shrink, availability, queueing, store labor, service recovery).
Nice to have
- Understanding (not hands-on required) of modern data stacks and BI (e.g., how Tableau/Power BI/Looker are used in ops).
- Ireland/UK/EU/US retail market familiarity.
VP Research and Market Analysis
Posted today
Job Viewed
Job Description
The VP Research & Market Analysis is tasked with producing, distributing, and presenting in-depth research covering airlines, aircraft & orders, OEMs and the broader aviation sector. This position plays a critical role in providing actionable market insights and up-to-date data to inform strategy and competitive positioning.
Responsibilities
- Analyse airline and lessor fleets to support business decision-making.
- Liaise with aircraft appraisers to track and interpret trends in aircraft valuations and lease rates.
- Aggregate and maintain comprehensive pricing data—including rentals and values—in collaboration with the pricing team, ensuring market intelligence is current and accurate.
- Ensure the senior management team is kept abreast of all market information and trends especially values and rentals.
- Conduct market and competitor research to support pricing analyses and evaluate leasing opportunities, monitoring industry and economic trends for business adaptation.
- Prepare and present regular market updates on aircraft values, lease rates, trading, and macro trends to senior management and external audiences.
- Deliver regular monthly and quarterly market updates, as well as provide timely responses to ad-hoc research requests
- Support creation of marketing materials for investors and provide news-driven insight for investment analysis and analytical models.
- Assist transaction approval processes and draft presentation materials for internal committees.
- Build relationships with OEMs and appraisers, assessing the impact of production rate and aircraft developments.
- Help establish aircraft rating methodologies, informing acquisition and disposal strategies.
- Support company-wide long-term planning and financial analysis.
- Lead market analysis projects, synthesizing research and pricing data for strategic recommendations
- Build and maintain a comprehensive commercial transaction and market data database.
- Attend industry events to stay updated on aviation trends and deepen market understanding
Required Experience
- 5-7 years' Research and Analysis experience within the Airline/Aircraft Leasing industry with additional experience in banking, financial services or strategy consulting
- Experience with transaction pricing, risk analysis or aircraft valuations
- Bachelor's degree in business, Finance, Economics, Accounting or Engineering
- Experience with Microsoft Excel & PowerPoint, Power BI
- Experience with large datasets
- Demonstrated proficiency in oral and written English
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