12 Customer Data jobs in Ireland

Data Specialist (Billing)

Dublin, Leinster Flogas Ireland

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About the Role We are seeking a highly analytical and detail-oriented Data Specialist (Billing) to manage, interpret, and optimise billing-related data including the production of monthly billing invoices. In this role, youll ensure billing data integrity, accuracy, and consistency while leading a small team responsible for daily data and billing operations. This is a hands-on role with a focus on both data accuracy and team performance ideal for someone who thrives in a dynamic, growth-focused environment. Please note, this is a 12-month contract. Key Responsibilities Collect, validate, and manage billing data from multiple internal and external systems. Cleanse, reconcile, and verify large data sets to ensure accuracy in billing outputs. Maintain and update billing databases, implementing appropriate data quality controls. Analyse billing trends, discrepancies, and anomalies to support resolution and optimisation. Ensure data security and compliance with internal and external standards. Develop and deliver accurate billing reports and dashboards for key stakeholders. Provide regular insights on billing performance, error rates, and customer impact. Support billing audits and data validation processes. Lead and mentor a small team of billing executives. Allocate and monitor workload to ensure efficiency and SLA adherence. Provide training, support, and continuous development to team members. Drive a culture of continuous improvement, accuracy, and collaboration. Liaise with internal teams such as Finance, IT, and Customer Operations to resolve data issues. Act as the point of contact for addressing complex billing data queries from customers and Key Account Managers. Providing detailed explanations, both technical & non-technical to ensure customer satisfaction while maintaining the integrity of the billing process. Analyse any billing discrepancies or errors, investigate their root causes, and implement corrective measures to prevent recurrence. Candidate Profile The ideal candidate is a detail-oriented and analytical professional with experience in billing, data management, or business analysis. Youre proficient in Python programming ' skilled in SQL, Excel, and ideally tools like Power BI or Tableau, with a strong understanding of data accuracy. With previous experience in a supervisory or team lead role, you enjoy supporting others to succeed, balancing hands-on work with team oversight. Youre a natural problem-solver who thrives in a collaborative environment and can confidently liaise with both technical teams and business stakeholders. Experience with ERP or billing platforms and knowledge of GDPR or data governance best practices would be a strong advantage. About Flogas: Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic. Over the years, Flogas has evolved and grown as an Energy business, and with the acquisition of Budget Energy, based in Derry, and Flogas Enterprise Solutions, (formally known as Naturgy) we are now also a leading supplier of Natural Gas and Electricity, as well as Renewables, including Corporate Power Purchase Agreements, and energy services in both residential and commercial markets across the island of Ireland. Flogas actively supports micro-generation, which involves generating electricity from renewable sources such as solar photovoltaic (PV), micro-wind, micro-hydro, and micro-renewable combined heat and power We have an esteemed reputation within the Energy Industry and have been awarded the NSAI Quality System Certificate from the I.S. EN ISO 9001 Series. As a Flogas Group, we are now driving our growth strategy to achieve our vision of being Irelands leading provider of total energy solutions, meeting our customers changing needs and delivering to the highest possible standard. Why work with us? Flogas is a well-established business within the DCC group and is continuing to grow, becoming a top provider in the energy sector, making it a very exciting time to be part of the Flogas Group. We offer a warm and welcoming environment, valuing our people and their input into the business. We encourage a collaborative workplace, where everyone feels included and heard. Benefits: Competitive Salary Defined Pension Contribution Healthcare Staff discounts Hybrid work options (role dependant) Health and Wellbeing Supports Learning and Development Career Advancement is important to us in Flogas. All our roles are advertised internally, and we encourage internal progression right across the business. Flogas is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees Skills: analytical attention to detail leadership
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Data Management & Control Specialist, Dublin

Dublin, Leinster AIB Group

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Location/Office Policy: Central Park, Hybrid (2 days a week in the office, moving to 3 days in office from Jan 2026) Can you lead the charge in documenting and improving AIB's most critical data and reporting processes? Are you comfortable taking ownership of AIB's Data Catalogue and Data Dictionary, ensuring providing clarity to what our data means? Can you manage and mentor a team of business analysts while embedding industry-leading data governance standards like BCBS239 into everyday practice? What is the Role: As a Data Management and Control Specialist at AIB, you will play a pivotal role in ensuring that AIB understands and trusts processes, data and systems used in the creation of its most critical reporting outputs. This position calls for an experienced business analyst lead with specific experience in discovering and documenting business processes and controls over report creation processes together and management of data catalogues and data dictionaries. You will be part of the Data Management and Governance team, which is responsible for embedding data quality, management, and privacy standards across AIB Group. Key accountabilities; Lead the creation/review of detailed technical documents mapping out the business processes and data flows relating to regulatory and risk reporting processes Identify and document the key data management controls across the data lifecycle from system of record through to final consumption in risk reporting processes Drive the maintenance of AIB's Data Catalogue and Data Dictionary Complete assessments of data platforms and reporting solutions to ensure that effective data management controls are in place and operating Review and update internal standards and procedures ensuring they are complete, accurate and aligned to relevant external guidance, such as BCBS-239 Manage a small team of business analysts ensuring they are appropriately skilled and engaged. What you Will Bring; A minimum of 3 years' experience in a data/reporting or IT risk/audit management environment. A proven understanding and experience of business/process analysis, data management controls or IT controls preferably in the context of Financial Services. Strong grasp of data management principles in particular BCBS239 Excellent communication, collaboration, and problem-solving abilities Knowledge of at least one data governance toolset (Ab^Initio / Informatica etc) would be an advantage. Why Work for AIB: We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include; Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year Please click here for further information about AIB's PACT - Our Commitment to You. Key Capabilities Ensures Accountability Promotes Innovation Develops & Empowers Attention to Detai Business Analysis Stakeholder Management If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Tim Stokes, at for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Application deadline : Friday the 9th of September 2025 To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
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Data Centre Specialist - RM

Dublin, Leinster Iron Mountain

Posted 4 days ago

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At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
This role is to provide support to the Dublin Supervisor in both RM/DP areas of the service delivery functions in Co Athy.
The person(s) successful will be expected to learn and understand both the RM & DM business and lead & manage both areas when required by the Supervisor.
Key Accountabilities
+ All staff have adequate training and completed training records
+ Ensure that everyday operational activities are carried out in accordance with employee responsibilities under the
+ Health and Safety at Work legislation.
+ The position will involve working at a pace in line with site specific targets for APH (Activities per hour)
+ Adhere to site specific requirements.
+ Ensure full compliance with key operating standards
+ A high level of organisation with the capability to work under pressure in a warehouse environment.
+ Comfortable operating at height within the warehouse.
+ Comfortable working within a large warehouse in order to locate customer items within agreed SLAs.
+ A willingness to carry out manual handling tasks
Skills (including languages):
+ Must demonstrate good customer service behaviours
+ Good communication skills
+ Ability to work well under pressure
+ Puts the customer first
+ Effective communication skills
+ Professional image, attitude and method of operation
+ Good understanding of English, written and spoken
+ Attention to detail
+ Good Keyboard skills
+ IT skills
+ Ability to work without direct supervision
Category: Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J0091109
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SAP Data Migration Specialist

Dublin, Leinster Reperio Human Capital Ltd

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SAP Data Migration Specialist Job Title: SAP Data Migration Specialist (6 months with potential for extension) Location: Dublin, Co. Dublin (Hybrid Work) Rate: €500 per/day depending on experience Overview: We are looking for a skilled SAP Data Migration Specialist to lead data migration efforts for our SAP S/4HANA implementation. This role is critical to ensuring a smooth transition from legacy systems to SAP S/4HANA through effective planning, transformation, and validation of complex data sets. The ideal candidate will have hands-on experience with S/4HANA data structures and migration tools, along with a strong understanding of business processes and data governance. Key Responsibilities: Develop and execute the end-to-end data migration strategy for SAP S/4HANA projects. Perform data extraction, transformation, and loading (ETL) using tools like SAP BODS, LSMW, or SAP Data Services. Collaborate with business and functional teams to define mapping rules and ensure accurate data conversions. Conduct data cleansing, enrichment, validation, and reconciliation activities to meet project quality standards. Support data cutover planning, mock migrations, and post-go-live issue resolution. What We're Looking For: Minimum 3-5 years of hands-on experience in SAP data migration, with at least one full-cycle S/4HANA migration project. Strong knowledge of S/4HANA data models and master/transactional data objects (e.g., Business Partner, Material Master, GL). Proficiency in SAP migration tools such as BODS, LSMW, LTMC, or third-party ETL solutions. Experience with data quality assurance, reconciliation, and audit processes. Excellent communication skills and the ability to work collaboratively with cross-functional project teams. Reperio Human Capital acts as an Employment Agency and an Employment Business. Skills: SAP Dublin Contract Data Migration Specialist S4/HANA Benefits: Work From Home
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CEP Senior Data Governance Specialist

Dublin, Leinster Citigroup

Posted 27 days ago

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The Data Governance Foundation Senior Lead Analyst is responsible for leading activities that contribute to the definition of the Enterprise Data Governance Strategy, and/or Data Risk and Control Framework and Data Risk Taxonomy, and plays a critical role in leading activities to support implementation of the Data Governance Policy/Data Risk and Control framework.
This job requires excellent communication skills needed to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide and influence others, in particular, colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business.
**Responsibilities:**
+ Supporting the CEP Data Governance Lead, as directed, to drive CEP data governance adoption priorities.
+ Liaise with partners to lead in establishing, managing and implementing data governance / policy adoption plans, compliance metrics, communications and training.
+ Lead business analysis through collection, analysis, review, documentation and communication of business needs and requirements, to understand requirements and aligning these to Data Governance and/or Data Risk and Controls standards to drive appropriate solutions.
+ Contribute to the establishment of Data Governance and/or Data Risk and Controls standards in alignment with Enterprise Chief Data Office/Banking & International Data Team, and ensure proper documentation of processes
+ Support key Data Transformation projects across the organization as data governance subject matter expert.
+ Lead activities to ensure roles and responsibilities related to data are understood and implemented across businesses and functions.
+ Collaborate with colleagues to ensure timely execution of milestones, provide reporting of potential risks to delivery, and incorporate milestone reporting and changes.
+ Capture requirements, develops delivery plans and manages the entire lifecycle of metrics and report production.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding CGME, its clients and assets, by driving compliance with applicable laws, rules and regulations (as related to data governance), applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ Experience in Banking or Finance industry preferred in a Data Governance/ Data Management/ Process Engineering/change management or related area.
+ Significant banking or financial services experience (10+ years) and front to back product knowledge, ideally from a risk and/or finance business process perspective.
+ Communicates effectively, develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences; able to drive consensus, and influence relationships at all levels.
+ A proven problem solver who is able to collaborate effectively by building partnerships and working well with others to meet shared objectives.
+ Strong negotiation, influencing and stakeholder management skills across a variety of stakeholders at different levels.
+ Optimizes work processes by balancing effective / efficient processes with a focus on continuous improvement. Demonstrates ability to balance between seeing the "big picture" while paying close attention to detail.
+ Organizational savvy: understands systems, products, front-to-back flows, management processes, knows where to go for information and how to interpret them.
+ Working knowledge of Data Operating Model practices, Data Governance and Data Compliance within large, financial services firms.
**Education:**
+ Bachelor's/University degree, Master's degree preferred.
---
**Job Family Group:**
Data Governance
---
**Job Family:**
Data Governance Foundation
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Constructive Debate, Data Governance, Data Management, Data Quality, Internal Controls, Management Reporting, Policy and Procedure, Program Management, Risk Controls and Monitors, Risk Management.
---
**Other Relevant Skills**
Change Management, Credible Challenge, Risk Identification and Assessment, Risk Remediation.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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Technical Sales Specialist - Data Center

€500 - €800 month RM Staffing B.V.

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freelance

You’ll be the face of our technical expertise, conducting compelling product demonstrations and technical presentations . By effectively communicating the value of our services, you'll help prospective customers understand how our solutions can solve their challenges. Building and maintaining strong client relationships is key; you'll act as a trusted advisor , guiding them through their infrastructure decisions and becoming their go-to resource.

  1. Sales & Client Support:

    • Act as a technical liaison for the sales team, providing expert product knowledge and technical consultation to potential clients.

    • Identify up-selling and cross-selling opportunities within existing client accounts based on their technical needs and future growth plans.

    • Conduct product demonstrations and technical presentations for prospective customers, effectively communicating the value proposition of our data center services.

    • Build and maintain strong relationships with clients, acting as a trusted advisor on their infrastructure needs.

    • Collaborate with the sales and marketing teams to develop and execute strategies for new business acquisition.

    • Assist in creating proposals and technical documentation for client solutions.

    • Provide post-sales technical support, ensuring customer satisfaction and successful implementation of services.

What We Offer:

  • A commission-based structure that offers you flexibility.

  • Opportunities for professional growth and advancement.

  • A supportive and collaborative team environment.

  • Access to ongoing training and development resources.



Requirements:

  • Experience:

    • Associate's degree in a technical field (e.g., Information Technology, Computer Science) or equivalent work experience. A bachelor's degree is preferred.

    • Minimum of 3-5 years of hands-on experience as a Data Center Technician, Field Engineer, or similar role.

    • Proven experience in a sales or customer-facing role, preferably within the technology industry.

    • Experience with hardware from major vendors (e.g., Dell, HP, Cisco, Juniper, etc.).

  • Relevant Skills:

    • Strong knowledge of data center best practices, including cabling standards (e.g., fiber, copper), racking, and power distribution.

    • Proficiency in diagnosing and troubleshooting server hardware, networking equipment, and related components.

    • Familiarity with network topologies, protocols (e.g., TCP/IP), and concepts (e.g., VLANs, routing).

    • Demonstrated ability to build rapport and establish trust with clients.

    • Relevant certifications such as CompTIA A+, Network+, Server+, or Cisco CCNA are highly desirable.

    • A passion for technology and a desire to stay current with industry trends.

    • Being Multilingual is an added advantage.

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Data Collection Operations Specialist (Contract)

Your Personal AI

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contract

We are seeking an experienced operations professional to manage critical data acquisition infrastructure supporting advanced AI model development. This contract role requires exceptional operational acumen, demonstrated ability to scale complex workflows, and meticulous attention to quality standards across high-volume data collection initiatives.

Primary Responsibilities

Strategic Operations Management

  • Oversee end-to-end execution of multiple concurrent data acquisition programs encompassing speech, visual, textual, and audio content streams

  • Develop and implement scalable operational frameworks ensuring consistent achievement of volumetric targets while maintaining stringent quality thresholds

  • Drive continuous process improvement through systematic identification and elimination of operational inefficiencies

Stakeholder & Contributor Management

  • Design comprehensive contributor engagement strategies optimizing recruitment, onboarding, retention, and successful task completion

  • Establish robust support infrastructure delivering timely resolution of technical and procedural inquiries

  • Cultivate productive relationships with internal stakeholders through transparent communication and data-driven insights

Quality Assurance & Compliance

  • Implement rigorous quality control methodologies maintaining data acceptance rates exceeding 95%

  • Ensure strict adherence to data governance protocols, consent management, and regulatory requirements

  • Develop predictive quality indicators enabling proactive intervention and remediation

Performance Analytics & Reporting

  • Generate comprehensive operational intelligence providing actionable insights for strategic decision-making

  • Establish KPI frameworks measuring throughput, quality, efficiency, and contributor satisfaction

  • Deliver regular executive summaries highlighting achievements, challenges, and optimization opportunities

Working Arrangements

This position offers complete location flexibility within European time zones. Candidates must maintain reliable high-speed internet connectivity and professional home office environment conducive to managing distributed operations.

Application Requirements

Qualified candidates should demonstrate clear alignment with outlined competencies and provide specific examples of operational excellence in similar environments. We value diverse perspectives and encourage applications from candidates with non-traditional backgrounds who possess relevant transferable skills.



Required Qualifications

Professional Experience

  • Minimum 1-3 years operational management experience within data-intensive environments (crowdsourcing platforms, research operations, content moderation, or similar domains)

  • Demonstrated success managing distributed contributor networks (100+ simultaneous participants)

  • Proven ability to meet aggressive performance targets while maintaining exceptional quality standards

Technical & Analytical Competencies

  • Proficiency in operational tools and platforms for workflow management, data tracking, and process automation

  • Strong analytical capabilities with experience translating complex data into actionable operational strategies

  • Familiarity with quality assurance methodologies and statistical sampling techniques

Communication & Leadership

  • Exceptional written and verbal communication skills in English (additional languages highly valued)

  • Experience delivering technical support through multiple channels (email, chat, ticketing systems)

  • Ability to influence without authority and drive results through collaborative partnerships

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Sr Associate Master Data Management

Dublin, Leinster TEAM HORIZON

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Sr Associate Master Data Management Team Horizon is seeking a Sr Associate Master Data Management for a client in Dublin. This person will be responsible for managing the entry, maintenance, adherence to standard design and accuracy of material master and planning master data elements of SAP. Why you should apply: This is an excellent opportunity to join a world class manufacturing operation, with an outstanding track record of reliably delivering high-quality medicines to patients around the world suffering serious illnesses. There is a strong culture of continuous improvement and innovation within the company to strive for solutions that improve health outcomes and dramatically improve peoples lives. Our client is developing the capability to produce all its medicines in Dublin, helping to ensure continuity of supply of our medicines as they expand internationally. What you will be doing: Serve as senior expert associated with the content and processes and procedures involved with ERP/SAP. Responsible for defining requirements, analyzing business needs, and validating the solutions with stakeholders. Coordinate within Supply Chain, Quality, Finance, Manufacturing and Global functions to ensure timely support of master data processes. Provide process and system guidance / training. Extract, retrieve and compile data relevant for periodic reporting needs. Provide support for core data needs in the ERP system. Identify, support or manage process improvement initiatives. Ensure own quality in addition to quality of others impacting SAP. Accountable for achieving data accuracy targets and SLAs. Accountable for global audit reporting on process performance, data performance and facilitates resolution. Audit data and facilitates resolution. Upholds global master data governance process. What you need to apply: Systems: SAP, Rapid Response, EDMQ, CCMS, QMTS Basic Qualifications: Bachelors degree in information systems, Logistics, Business, Communications or Life Sciences 2-3 years supply chain / data management experience SAP ECC Material Master Data Experience Advanced experience and capability with Excel, Word Preferred Qualifications: Masters Degree or APICS certification Material, Production, Planning master data and/or QA inspection plan experience Working knowledge of regulatory and pharmaceutical processes Ability to evaluate and adhere to company operating procedures as well as hold others accountable to SOP adherence. Ability to conduct effective root cause analysis and passionate in right first time resolution of process / system issues. Possess analytical skills in data management, interpretation and reporting Team player, self-starter, persistent, tactful, persuasive, independent worker who take on ownership in driving tasks/projects to completion Readily adapts to and manages change Understanding of database fundamentals Ability to communicate findings, make recommendations
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Senior Associate Master Data Management

Dublin, Leinster Life Science Recruitment Ltd

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Were currently recruiting for an exciting opportunity with an award-winning Pharmaceutical organization based in Dublin. This is an excellent position for anyone who is looking to join a leading multinational who are one of the best at what they do. Ideally the person will have experience in managing the entry, maintenance, adherence to standard design and accuracy of Material Master and Planning Master Data elements for SAP. Responsible for: Serve as senior expert associated with the content and processes and procedures involved with ERP/SAP. Responsible for defining requirements, analysing business needs, and validating the solutions with stakeholders. Coordinate within Supply Chain, Quality, Finance, Manufacturing and Global functions to ensure timely support of master data processes. ? Provide process and system guidance / training. Extract, retrieve and compile data relevant for periodic reporting needs. Provide support for core data needs in the ERP system. Identify, support or manage process improvement initiatives. Ensure own quality in addition to quality of others impacting SAP. Accountable for achieving data accuracy targets and SLAs. Accountable for global audit reporting on process performance, data performance and facilitates resolution. Audit data and facilitates resolution. Upholds global master data governance process. Education and Skills: Bachelors Degree in Information Systems, Logistics, Business, Communications or Life Sciences 2-3 years supply chain / data management experience. SAP ECC Material Master Data Experience. Systems experience - SAP, Rapid Response, EDMQ, CCMS, QMTS. Material, Production, Planning master data and/or QA inspection plan experience. Working knowledge of regulatory and pharmaceutical processes Possess analytical skills in data management, interpretation and reporting Masters Degree or APICS certification preferred. If interested in this posting please feel free to contact Avishek Singh at Avishek.sing or for further information.
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Pharmacovigilance Data Analysis Manager

Dublin, Leinster Grifols Shared Services North America, Inc

Posted 17 days ago

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Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.
**We believe that diversity adds value to our business, our teams, and our culture. We are committed to equal employment opportunity fostering an inclusive environment where diversity makes us be outstanding.**
Help us lead one of the world's largest pharmaceutical companies. We are a world leader in plasma-derived medicines with a presence in more than 100 countries, and a growing global team of over 20.000 people. That's why we need a _Pharmacovigilance Data Analysis Manager_ like you.
Role Mission: Provide operational support for global pharmacovigilance activities related to Grifols' investigational and marketed products. Ensure high-quality pharmacovigilance deliverables that comply with global regulatory reporting timelines. Manage project implementation and execution of safety systems, including ongoing business support and continuous improvement initiatives. Act as a key liaison with IT system administrators to validate and test system changes, ensuring compliance and alignment with business needs.
**What your responsibilities will be**
+ Lead and coordinate safety data analysis for aggregate reports preparation, signal management and ad hoc requests.
+ Support drug safety systems through business administration tasks, including database configuration updates, submission rules management and testing with regulatory authorities.
+ Serve as a subject matter expert in delivering and evaluating cost-effective, sustainable solutions that meet business requirements.
+ Manage documentation related to PV systems and applications, including SOPs, WPs, user requirements, functional/ technical specifications and process flow diagrams.
+ Drive change management initiatives to ensure smooth adoption of new processes and support the integration of new applications within the PV team.
+ Collect, prioritize and plan system improvements based on user feedback, while ensuring compliance with regulatory requirements.
+ Act as the primary PV contact for IT-related PV projects.
+ Drive Innovation through AI in Pharmacovigilance: Stay at the forefront of artificial intelligence advancements to identify and evaluate innovative technologies and processes that can enhance pharmacovigilance operations. This includes proactively assessing AI-driven tools and methodologies to improve signal detection, case processing, data analysis and regulatory compliance. Collaborate cross-functionally to pilot and implement solutions that increase efficiency, accuracy, and strategic value in safety monitoring.
**Who you are**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ You have a bachelor's degree in Health Sciences (pharmacy, nursing, medicine, veterinary, etc) or Bioscience (biochemistry, biotechnology, biology, etc). Additional training and/or experience in bioinformatics/biostatistics or data analysis tools (such as R or Power BI).
+ You have at least 4 years of pharmacovigilance experience including management of pharmacovigilance data bases.
+ You have proven knowledge of Good Pharmacovigilance Practices; existing legislation, regulations, guidelines, medical coding and safety-data administration.
+ You are proficient in Windows and MS Office (Excel, PowerPoint, Visio, Word).
+ Familiarity with reporting tools such as Business Objects is strongly preferred.
+ You have knowledge of E2b (R2) and E2b (R3) and to be familiarity with medical terminology, MedDRA, WhoDrug are a plus.
+ You speak fluent Spanish and English.
+ You are proven self-starter with strong work ethic and the ability to exercise good judgment.
+ You must be proactive, results oriented and have strong attention to detail.
+ Strong organizational, analytical and problem-solving skills with the ability to make structured decisions on a routine basis.
+ Strong interpersonal skills with the ability to interact and collaborate with personnel at all levels in a team environment.
+ You possess strong technical writing and communication skills with ability to create and present design proposals, test scripts, execute training sessions and conduct effective meetings.
+ Ability to effectively prioritize and manage multiple tasks to ensure successful completion targeted deadlines.
**What we offer**
It is a brilliant opportunity for you, Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment.
Information about Grifols is available at If you are interested in joining our company and you have what it takes for such an exciting position, then don't hesitate to apply!
We look forward to receiving your application!
**We believe in diverse talent and want to remove any barriers that may hinder your participation. If you require any adjustments in our selection process, please do not hesitate to inform us when applying. We are here to help.**
Grifols is an equal opportunity employer.
**Flexible schedule:** Monday-Thursday 7-10 to 16-19h and Friday 8-15h (with the same flexible start time).
**Benefits package**
**Contract of Employment:** Permanent position
**Flexibility for U Program:** Hybrid
**Location:** Sant Cugat del Vallès (preferably) / Other locations as Los Angeles, Clayton or Dublin will be considered
more about Grifols
**Req ID:** 531655
**Type:** Indefinido tiempo completo
**Job Category:** I + D
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  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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