20 Customer Engagement jobs in Ireland

Customer Relations Advisor About Us Since 1973, Apex Fire Ltd. has been trusted name in fire safety, proudly part of the Moyne Roberts Group-one of Europes leading manufacturers of portable fire extinguishers and hose reels. Our long-standing experience, combined with the expertise of our parent group, ensures that you receive top-notch service in Ireland. Our growing number of satisfied customers already benefits from our commitment to excellence. Were excited to extend those benefits to you, as we continue to uphold our reputation for industry expertise, exceptional customer focus, and leadership in fire safety. Apex Fire Ltd. is a frontline essential service provider, delivering fire safety goods, services, and training 24/7, 365 days a year. All our products and services comply with Irish, European, and Global standards, with a strong focus on exceptional customer service. Join Our Team Were Hiring Customer Relations Advisors We are expanding our customer service team and currently looking to recruit a Customer Relations Advisors. This is a fantastic opportunity to be part of Ireland's market leader in fire protection, detection, and security. In this role, you will play a key part in ensuring compliance, driving business success, and enhancing customer satisfaction through operational excellence. The Benefits of Joining Our Team At Apex Fire Ltd, youll have the opportunity to be part of a fast-evolving, innovative industry thats constantly adapting to new innovations and regulations. We offer a supportive and inclusive work environment that values collaboration and diversity, where every voice is heard and valued. We prioritise your professional growth by providing ongoing development opportunities, including training, mentorship, and clear career progression pathways. Your Role & Impact As a Customer Relations Advisor, you will play a key role in our customer service team, reporting directly to the Office Manager. Your responsibilities will include: Serve as the primary contact for customer inquiries via email and phone in a professional and timely manner. Maintain detailed records of customer interactions using our CRM system. Resolve issues with efficiency, accuracy, and a customer-first mindset. Provide comprehensive support for key account administration, including preparing quotations, handling invoicing, assisting credit control, and addressing reporting-related queries. Support account management and build strong, lasting customer relationships. Assist with administrative duties related to customer accounts and service delivery. Identify opportunities to enhance processes and exceed customer expectations. The Ideal Candidate: Exceptional interpersonal skills and a dedication to outstanding customer service. Patience, empathy, and a proactive and positive mindset, thriving in a dynamic team environment. Strong Attention to detail, with the ability to explain complex information clearly and concisely. High level of professionalism, ensuring accurate and timely reporting. Strong CRM proficiency with experience in customer account management. Adaptable and able to make an immediate impact. Problem-solving skills and the ability to stay calm under pressure. What we Offer: Competitive salary depending on experience. Working Hours: Monday to Thursday 8am 5pm, and Friday 8am 3.30pm. Employee Assistance Program. Professional Growth & Development, with industry-leading training programs. Free on-site employee parking. Annual staff uniform allowance. Join a company where innovation drives success, and your contributions truly make a difference. Together, were shaping the future of compliance and security in Irelands leading fire protection and detection company. How to Apply If youre a confident communicator with a strong attention to detail and a passion for customer relations, wed love to hear from you. Apply today and take the next step in your career with Apex Fire Ltd, Irelands leading fire protection, detection, and security company! Skills: Contacting customers Complaint Handling Invoicing Benefits: competitive salary employee assistance program on site parking

We are a leading Sign and Graphics Company seeking a motivated and experienced Production & Customer Relations Manager with relevant industry skills to support our busy operation. You will oversee various sign projects, working to timescales and budgets, whilst communicating with customers to ensure requirements are met. Responsible for production and scheduling to purchasing and quality control, you must be motivated, highly organised, innovative and detail-oriented to meet the challenges of this role. Key Responsibilities: Planning and coordinating the workloads of production and sign installation. Prepare quotations, follow up and working with the client. Ensure sign projects are completed on time and to a high quality standard. A hands-on role as required with application of vinyl to a variety of surfaces, including vehicles and window graphics. Maintain and develop customer accounts, ensuring a high level of customer service is delivered at all times. Arrange and conduct client appointments, site visits and site surveys. Coordinate and present creative sign solutions, designs and visuals for various sign projects. Ensure workflow is optimised and all design, production work and installations run smoothly and efficiently. Support accounts staff to process sales and purchase invoices. Skills required: Good signage product and manufacturing knowledge with a minimum of 3 to 5 years experience in a similar environment. Excellent communication, leadership and interpersonal skills. Proven ability to work independently and be a good team player. Highly organised, detail-oriented and ability to manage multiple sign projects. Knowledge of Clarity Management Software or similar Workflow Systems. Design Software Knowledge an advantage. An understanding of Health & Safety requirements. A full clean Driving Licence. This is a full-time position working normal office hours. The successful applicant will need to be flexible to work outside of these hours as required. We offer a competitive salary package and an opportunity for growth and development within a supportive work environment. If you have relevant Sign and Graphics industry experience and are interested in this role please submit your resume with a cover letter to Skills: Production Customer Relations Manager

Customer Experience and Engagement (CEE) team is looking for an enthusiastic Technical Support Intern with Kubernetes and Openshift to join us in Waterford, Ireland. In this role, you will build on your expertise with Red Hat technologies, namely Red Hat OpenShift Container Platform running on Hybrid Cloud, while providing outstanding technical support to our customers. You'll work closely with our developer and QE teams to incorporate customer feedback and make Red Hat OpenShift Container Platform an even better product. The customers you'll interact with are often last level technical contacts on the customer's side, like system administrators, architects and solution engineers.
At Red Hat, you'll work in an environment that welcomes diverse perspectives, values great ideas, and empowers individuals to contribute meaningfully. Freedom and courage are two of our core values - which means you'll have the space to take risks, explore the unknown, and grow your strengths. But being a Red Hatter is not just about bravery; it's also about commitment and follow-through.
Red Hat's Intern Program is a collaborative effort between the Emerging Talent team and our intern managers. The program is designed to offer a meaningful and well-rounded experience - combining professional development, networking opportunities, social engagement, and impactful work. This is a paid, full-time internship based at the respective RH offices (Cork, Waterford, Dublin), with flexible working hours. The expected start date is January 2026.
**What you will do:**
+ Support Red Hat's customers using our OpenShift Ecosystem running on different Hybrid Cloud solutions (public providers including Azure, AWS, Google and also on-premise deployments)
+ Resolve our customers' complex issues across different components such as Logging (Elasticsearch, FluentD, Kibana), Monitoring, Networking (SDN / OVN kubernetes), Storage, Service Mesh/Istio
+ Diagnose and troubleshoot technical problems as well as provide the root cause analysis
+ Build on your expertise by going through intensive onboarding, which includes taking RHEL and RH Openshift Certifications, such as Red Hat Certified Engineer (RHCE), Containers & Kubernetes (DO180)/Operating a Production Kubernetes Cluster (DO280), Scaling Kubernetes Deployments in the Enterprise (DO380)
+ Constantly work on your skills so you can keep up with the latest technology trends as well as new products and features in Red Hat's portfolio
+ Consult the customer cases with in-house support engineers and developers to promote creative solutions and improve customer experience
+ Contribute to the global Red Hat knowledge management system
+ Collaborate with your colleagues on different side projects, contribute to the success of the global team and / or contribute to the OpenSource community.
**What you will bring:**
+ You must be enrolled in an accredited university program in the Republic of Ireland during the full duration of the internship and must be able to join us full time from January till August 2026
+ Working knowledge of written and spoken English
+ Excellent communication skills, ability to analyze and effectively resolve complex customer issues
+ Professional experience with configuring and troubleshooting OpenShift or Kubernetes with all of its components such as logging, monitoring, networking, storage, Service Mesh
+ Previous professional Linux system administration experience
+ Passion for problem-solving and investigation of the most complex customer and technical problems
+ Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus
+ Team player attitude, open-minded and collaborative approach
+ Thirst for knowledge, ability to further grow and enhance your technical/interpersonal skills
**Due to the limited number of internship opportunities and the high volume of applications, we may not be able to speak with every candidate. To maximize your chances of moving forward in the process, please ensure your CV clearly outlines your education, relevant projects (link to your git.hub account), and extracurricular activities.**
**Please apply for a maximum of three internship roles that best match your interests and skills.**
**About Red Hat**
Red Hat ( is the world's leading provider of enterprise open source ( software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
**Inclusion at Red Hat**
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
**Equal Opportunity Policy (EEO)**
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
**Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.**
**Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email** ** ** **. General inquiries, such as those regarding the status of a job application, will not receive a reply.**

Join Capita Ireland as a Customer Service Advisor - Hybrid Role in Little Island, Cork! Are you passionate about delivering exceptional customer experiences? Capita Ireland is looking for enthusiastic Customer Service Advisors to join our friendly and dedicated team supporting our clients' customers with general enquiries. Location Requirement: To be eligible, you must reside within the Republic of Ireland. Hybrid Working Model: After completing your training, you'll enjoy a flexible hybrid schedule-2 days in our Little Island office and the rest from the comfort of your home. Training & Onboarding: Your journey begins with an 8-week full-time in office training and grad bay period at our Cork office. Easy commute to our location is essential: 2 Eastgate Rd, Castleview, Little Island, Co. Cork, T45 EK50 Working Hours: You'll work 40 hours per week, scheduled between 8 AM and 8 PM, Monday to Sunday. What You'll Do: Provide proactive and friendly support to customers Handle general enquiries with professionalism and care Create positive impressions and build trust with every interaction Start dates for start October What you'll be doing: Handle a high number of customer queries via telephone, up to 60 calls per day. Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner Build sustainable relationships of trust with customers, team members and clients through open and interactive communication Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process What we're looking for: Previous experience working in similar environment Being highly methodical with a thorough attention to detail Strong communication skills and the ability to build rapport with all callers Having excellent organisational skills Having the ability to work to stringent customer service SLA's and KPI's Demonstrating confidence and the ability to communicate clearly and effectively Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills Bringing a proactive attitude with the ability and ambition to develop role in the future What's in it for you? You'll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You'll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career. €28,080 per annum 22 days holidays plus the opportunity to purchase additional leave access to Wrkit - giving you access to lifestyle savings, & discounts cost of eyecare vouchers for eye examinations and money towards glasses if required access to Capita pension scheme access to Employee Assistance Programme life Assurance Benefit cycle2work scheme.and plenty more What we hope you'll do next: Choose 'Apply now' to fill out our short application.

Company description: ARYZTA is one of the leading international specialist food companies in the world. We specialise in baked goods as well as sweet and savoury food, and we are a global supplier to the food service, retail and quick service restaurant sectors. Our impressive range of products and capabilities include a variety of breads and sweet and savoury food. You may already be familiar with some of our delicious products which are sold on shelves and in restaurants across the country. We're also the bakery behind on of Ireland's household favourites Cuisine de France! Job description: The Candidate We're looking for an enthusiastic, target driven Customer Service Agent to join our friendly Customer Service team in our Grange Castle office (Dublin 22). You should be an excellent communicator, be comfortable presenting products or services over the phone, as well as dealing with customer concerns and queries. The Role Our customer service agents are responsible for: Deliveringprofessional, efficient and timelycustomer service Contacting existing, new andlapsed customers via outbound and inbound calls to Asking questions to identify customer needsand maximise sales opportunities Processing ordersaccurately Going the extra mile to meet sales targets, facilitate future sales, and sellnew products Developing relationships and building rapport to ensure customer satisfaction Being the experts inour product portfolio and understanding of industry trends Contributingto the overall success of the sales teamthrough suggesting areas for improvement and opportunities for focusing new business campaigns Skills & Qualifications Essential Experience working in a FMCG or food-related role Experience within a contact centre environment or other sales/customer service role Self-motivated, competitive individual with drive and atrack record of successfully meeting sales targets Ability to learn about products and services and explain them to customers Excellent communication and interpersonal skills Strong negotiation skills with the ability to resolve issues and address complaints effectively Experiencemeeting targets within a team environment Confident and professional manner Skills & Qualifications Desirable Proficient in MS Office and SAP Direct sales What We Offer Compensation: €28k Base + Commission Hybrid Work arrangement (3 days onsite, 2 WFH) 6% Pension Top Up Income Continuance (Illness) and Life Assurance Cover Maternity and Paternity top up Flexible and Hybrid Working Arrangements Gym on Site Free Parking 1 day paid CSR Leave 1 day paid Wellness Leave 22 days annual leave increasing to 26 days Annual Leave after 5 years service Subsidised canteen Free coffee and tea Bike to work scheme. Nursing room Prayer room Employee Support Service Further Education Sponsorship Flu vaccine programme Skills: Knowledge of the food sector customer service sales Benefits: Bonus Canteen Commission Educational assistance Gym Life Assurance Parking

**About Us:**
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
As part of a busy transport team, our Customer Service Representatives (Class C drivers) are responsible for the collection, destruction, movement and unloading of confidential waste paper and electronic storage devices on behalf of various customers within the professional, financial and retail industries.
**Key Job Activities:**
Working a 40-hour week over 4 days and acting as a key point of customer contact, you will also be expected to reconcile/complete all relevant documentation and issue a certificate of destruction via a hand-held terminal.
Remove the console bags from each console and tie them tightly so no paper escapes while transferring to the truck.
Ensure that no material is left in the console.
Replace the console bag with an empty bag and lock the console.
Take material directly to the shredder truck and proceed to shred.
Make sure the truck gates are secure so that none of the contents escape from the truck during the shred.
Immediately upon completion of the shredding locate the client's for signature.
Give and explain certificate of destruction to client.
Record time shred was completed.
**Education:**
Junior and Leaving Certificates.
**Experience (EMEAA):**
Relevant driving experience and a Class C licence, along with a full driver CPC card.
The ability to undertake heavy lifting and physically demanding work, involving the safe movement of large wheeled trolleys on and off vehicles.
Excellent customer service skills and plenty of flexibility around working hours.
Ability to read and understand client information sheets.
Ability to write clear messages on daily reporting sheets.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
And more.
**_Disclaimer:_**
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.

**Job Description :**
**Job Title:** Logistics Customer Service Manager
**Location:** Dublin
Our Supply Chain and Manufacturing team are problem-solvers, sourcing, producing, and delivering our much-loved brands to delight customers around the globe. Over half of Diageo's 30,000+ people work in Supply Chain and Manufacturing. It's an intricate and sophisticated operation that's the product of logistical, manufacturing, and technical collaborations.
Our teams in 100 sites in over 30 countries cover production facilities, supplier relationships, customer collaborations and third-party agreements. We're committed to realising our 'Society 2030: Spirit of Progress' goals, to protect the environment and support our farmers and suppliers. Whatever your skills and experience, we'll help you to thrive in our inclusive culture.
**About the role:**
This role manages the customer service and logistics operations for Diageo's NI keg and IOI packaged goods portfolio, covering warehousing, secondary distribution, and reverse logistics. It collaborates with internal teams (Demand, Planning, Primary Logistics) and external collaborators (3PLs, customers, representative bodies). The role is pivotal in ensuring seamless service delivery to over 10,000 customers weekly across On-Trade and Off-Trade channels.
This role will lead the Northern Ireland and Ireland of Ireland packaged goods logistics customer service function, ensuring high service levels, operational efficiency, and collaborator satisfaction. The role requires balancing strategic oversight with hands-on leadership, especially in navigating complex interpersonal dynamics and emotional intelligence across diverse collaborator groups.
**Role Responsibilities:**
+ **Customer Service Leadership** : Own the customer experience across logistics touchpoints, ensuring Key Performance Indicators are met or exceeded.
+ Customer & Relationship Management: Build and maintain strong relationships with internal teams and external partners.
+ **People Leadership** : Lead with empathy and resilience, managing emotional dynamics and fostering a culture of trust and accountability.
+ **Project & Change Management:** Drive continuous improvement and lead strategic projects that enhance service, reduce costs, and improve compliance.
+ **Contract & Budget Oversight:** Manage 3PL contracts and operational budgets, ensuring value delivery and adherence to SLAs.
+ **Compliance & Safety:** Champion health and safety standards and ensure full compliance with legal and Diageo policies.
+ **Knowledge Leadership:** Act as a go-to expert and "super user," demonstrating deep institutional knowledge to support team development and operational excellence.
**Experience / skills required:**
+ Degree or equivalent experience in Supply Chain, Logistics, or related field
+ 5+ years in logistics management, preferably in FMCG or drinks industry
+ Proven experience in contract management, project leadership, and collaborator engagement
+ Strong emotional intelligence and people management skills
+ Familiarity with SAP and Diageo systems
+ Deep understanding of Republic of ireland keg operations and retail logistics landscape
+ Ability to flex communication style across diverse collaborators
+ Resilience and maturity in handling high-pressure, emotionally charged situations
+ Strategic mindset with a hands-on approach to problem-solving
+ Trusted leadership presence-able to "stand up when needed"
+ Passion for continuous improvement and team engagement
**Flexible Working Statement:**
Flexibility is key to our success. Talk to us about what flexibility means to you so that you're supported to manage your wellbeing and balance your priorities from day one.
**Diversity statement:**
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you.
_If you require a reasonable adjustment, please ensure that you capture this information when you submit your application._
**Worker Type :**
Regular
**Primary Location:**
St James Gate
**Additional Locations :**
**Job Posting Start Date :**

With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.
**DRINKiQ**
What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (

Bolands Wexford are seeking an enthusiastic customer service orientated employee to join their team, based in Wexford. OTE €35000 per annum. Responsibility: Managing Service Desk in a friendly, efficient and effective manner, whilst maintaining a positive approach to customer satisfaction. Must be strong in customer service skills. Are you a people person who loves making your customers happy? Key Requirements: The successful candidate must consider customer service as paramount Have strong IT Skills Be highly motivated to meet targets and drive sales Have strong organisational and planning skills Be efficient with good attention to detail Have a full clean valid driving licence Full training will be provided for the successful candidate Skills: Reception Customer Service Hospitality

Teamworx is looking for a dedicated Customer Service Supporter (Based On-Site in Park West)

Are you positive, energetic and willing to go the extra mile to make the customer happy? Do you enjoy working in a fast-paced Customer Service Center with constant multitasking? Do you enjoy being a great team player? Then you might be just the one we are looking for.

You will be an ambassador for our clients business in Ireland, being on the front line and providing the best Customer Service within any channel preferred. Based in our Support Centre in Park West, this is an exciting challenge to make your mark!

You Meet possibilities and we offer you* …

· competitive salary and benefit package

· great opportunities for professional development in an international company

· personal development with first-class practical trainings

· a great company culture

· the chance to compete, win and celebrate excellent performance

You Bring dedication and you…

· put customers first and deliver a great experience

· enjoy communicating and helping customers in different channels

· provide professional advice and solutions for the customer

· thrive in a busy and dynamic environment

· want to be a part of a great team

· support the stores and provide efficient cooperation within retail

Want to find out more? Contact Maurice Powell, Commercial Director,Teamworx on or send your CV today.(PLEASE NOTE THIS ROLE IS BASED ON SITE IN PARK WEST AND IS NOT A REMOTE OR HYBRID ROLE)TEAMWORX DEAL IN ALL AREAS OF RETAIL, HOSPITALITY AND HEAD OFFICE ROLES. CHECK OUT OUR WEBSITE FOR MANY MORE VACANCIES.