38 Customer Engagement jobs in Ireland

Head of Client Relations and Services. Are you an experienced Client Operations and Services Manager with proven experience from the telecoms sector? Are you looking for a new challenge? Our client, a high profile organisation & major employer in the sector, are now expanding their commercial leadership teams & have engaged with us in Cpl to help them recruit an experienced candidate to take on this key role. This is a fantastic opportunity for an ambitious, suitably qualified & commercially focused professional to further develop their career in a highly successful organisation within a dynamic industry sector so if youre interested, please apply! The Job: Reporting directly to the CEO, you will be a key member of the senior leadership team & will play a significant role across all business operations & help to ensure the ongoing growth & further success of the organisation. More specifically you will cover a range of commercial management duties including sourcing of significant new business opportunities within their client base, negotiating major contract pricing & deliverables, managing relationships with 3rd party supplier networks, overseeing purchasing & pricing initiatives, ensuring compliance with regulatory requirements, working on cross-functional projects with technical colleagues, leading your team & advising senior leadership teams on operational performance KPI's. Your Skills & Experience that we need: 3rd level degree qualified in a relevant discipline. 7-8+ years experience in a commercially focused leadership role in the telecoms or related sectors. Strong project management experience. Proven experience in leading & motivating diverse teams. Strong IT knowledge, ability to multi-task & engage with people at all levels. The Offer: The is a full time permanent position with generous base salary of approx. 100k with full benefits & bonus on offer to the successful candidate. This role is a hybrid mix of 3 days in office with 2 days working from home/remote so may also suit candidates living outside the Limerick region. Candidates holding restricted visas or requiring sponsorship will not be considered. How to Apply: If youre interested in applying or want to know more about this job 1st, contact Thomas Hogan in CPL Limerick in complete confidence on or email your Cv to For a full list of open jobs, have a Skills: 'telecoms' 'management' 'technology' Benefits: Paid Holidays Gym Pension Bonus Expenses Mileage

What Youll Get: Competitive salary with bonus opportunities Regular daytime hours (8:00am6:00pm, MonFri) Friendly, fast-paced team environment Full training and career development Modern office space with on-site parking Health benefits: EAP, flu vaccine, eye tests, cycle-to-work scheme PRSA pension contributions Key Responsibilities: Manage inbound and outbound customer service and booking calls Understand and record any vehicle issues or service needs Schedule appointments using the booking system Coordinate with service advisors on job details and updates Follow up with customers after service for feedback Track customer satisfaction survey responses Update customer info in CRM systems (Keyloop DMS) Contact customers for promotions, offers, or service reminders Log leads and update CRM with relevant notes Handle basic complaints and escalate when needed Track and remind customers of service/NCT due dates Complete general admin tasks and reports What Youll Need: Experience in a similar customer service or admin role Background in the motor trade or technical knowledge preferred Strong phone and IT skills Familiarity with Keyloop DMS a bonus Excellent communication and customer service skills Organised, detail-focused, and efficient INDWH Skills: Call centre Customer service Inbound calls

Internal Communications and Colleague Engagement Specialist Type : Full-time, permanent (39 hours/week, Monday–Friday, hybrid working)

Overview

We are looking for a proactive Internal Communications and Engagement Specialist to join our Learning and Engagement team. Reporting to the Learning and Engagement Manager, you will support the development and execution of internal communication strategies that enhance colleague engagement, foster a positive workplace culture, and align messaging with business goals.

Key Responsibilities

Deliver and support the colleague engagement strategy.

Manage internal communication platforms and explore new tools to increase reach and engagement.

Collaborate with internal committees and working groups (e.g., D&I, CSR) to support communication efforts.

Coordinate a calendar of colleague events and initiatives.

Support wellbeing and colleague experience programs.

Track and report on the effectiveness of internal communications.

Lead communication efforts around the annual engagement survey.

Plan and deliver internal events in collaboration with stakeholders.

Promote a culture of two-way communication.

Partner with HR and Marketing to support employer branding initiatives.

Skills & Experience

Experience in internal communications, engagement, or related fields.

Strong written, verbal, and interpersonal communication skills.

Ability to manage multiple projects and meet deadlines.

Familiarity with communication tools and platforms.

Collaborative and self-motivated with a positive attitude.

Experience delivering measurable engagement initiatives.

What's in it for you:

Benefits :

Competitive salary and performance bonus

Private health care allowance

Paid maternity/paternity leave

Pension and savings schemes

Profit share and staff discounts

Educational support

Wellness initiatives

So, if you want to be the voice that connects, inspires, and drives engagement, apply today!  For further information, contact Elaine Coen Byrne on 045898037 or  

About Us QTP is a market leader in the after-sales tractor parts sector. We are based in Mullingar and are experiencing continued expansion in global sales. To support our growing business, we are currently seeking an enthusiastic, ambitious individuals with a can-do attitude to join our dynamic team. Role Overview We are looking for a Customer Service Support Agents to assist our busy sales team with customer inquiries, follow-up, and administrative support. This is a fast-paced role that offers exciting progression opportunities for the right person. Key Responsibilities: Handle incoming customer inquiries and provide timely follow-ups. Offer administrative support to Sales Representatives. Accurately input data into our customer registration system, ensuring high attention to detail. Provide high-level back-office support to customers. Maintain a professional and friendly telephone manner at all times. Organize and prioritize tasks efficiently. Keep systems updated with real-time customer data received over the phone. Stay self-motivated and achieve productivity targets while meeting key performance indicators. Assist in specific tasks and projects as directed by the Sales Team. Requirements: Excellent telephone manner and communication skills. Strong organizational skills with a keen eye for detail. Computer literacy and the ability to update systems quickly and accurately. Confident, self-motivated, and assertive. Previous experience in telemarketing, customer service, telesales, or account management is a plus, but not required. A competitive mindset with a drive to succeed. European Language desirable but not essential. Why Join Us? Competitive salary, depending on experience. Opportunities for career progression. Join a supportive and motivated team with a strong company culture. Be part of a growing global business. Skills: Administration Telephone Skills Organised Languages Benefits: Parking On site Canteen Pension EAP Bike to Work Scheme

JOB PURPOSE
The Customer Account Executive is responsible for the management of assigned customer accounts and makes decisions regards managing these accounts cost-effectively and efficiently, that not only affects customers but also includes the site operations. This requires developing relationships with customers, evaluating customer needs and formulating plans to manage the customeru2019s order experience.
KEY ACCOUNTABILITIES
The primary duties of the Customer Account Executive position are:
* Responsible for product knowledge and corresponding site standards and be able to make determinations of how to match the customeru2019s requirements and business needs
* Maintain open and direct communication with customers to ensure a complete understanding of their needs and requirements
* Proactively identify issues that may inhibit customer satisfaction
* Process orders received from customers and sales team on a timely basis, using various technology applications
* Provide prompt communication to the customer regarding existing challenges meeting requested ship dates
* Track orders and initiate changes per customer or sales requests to ensure on-time delivery
* Analyse inventory levels; also ensure customers are moving product as agreed and raw material.
* Act as a liaison between customers, Production Planning/Team and logistics
* Proactively manage exceptions and be able to use discretion and influence to mitigate costs
* Provide market intelligence to the business by visiting customers to develop relationships and become educated on the needs of their business
* Work both independently and with the business unit team to manage customer needs
* Participate in a collaborative, team planning processes; measuring and developing actionable improvement plans for key performance metrics
* Provide short term plan adjustments as necessary in response to unexpected events
* Develop and maintain a relationship with customers to ensure product availability and zero stock-outs of critical SKU's
* Utilise data from various sources for optimal decision making
* Contribute to continuous improvement within the team
* On-Time Shipment (OTIF), Customer Satisfaction, Track and reconcile weekly/monthly metrics versus established targets.
DESIRABLE QUALIFICATIONS, KNOWLEDGE AND SKILLS
* 3rd Level qualification - preferably in one of the following disciplines: business, supply chain, or marketing.
* Experience in customer service, account relationship and order management
* Strong problem solving and verbal skills with the ability to communicate with all levels.
* High-level proficiency in MS Excel, Word, PowerPoint.
* Ability to work with cross-functional team partners to resolve issues to maintain customer satisfaction
* Work proactively to complete all tasks timely, accurately, and completely
* Experience to anticipate customer requirements and integrate requirements into supply chain practices; strong customer focus
* Self-motivated and eager to take on new challenges
BEHAVIOURS
* Analytical thinking
* Demonstrates sound judgement and ethical character
* Detailed and Resilient
* Interpersonal effectiveness
* Concern for standards
OTHER REQUIREMENTS
Flexible and adaptable to change and prepared to take on additional responsibilities with other duties as required to meet business needs. Successfully adapts to changing demands and conditions
Be able to be self-motivated, standards driven, with a keen eye for detail whilst being team focused and harnessing collaboration and co-operation of others.
This role is currently based at our Fonthill site and training for this role will take place in our Dublin Fonthill site, Fonthill road, Dublin 22 for approx 3 months before a move to a new premises beside Dublin Airport Blue long term cark park in September 2025. Please only apply if available if this is suitable for you
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward.
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.

? We're Hiring: Customer Service Advisor (Hybrid) - Cork ? Are you passionate about delivering outstanding customer service? Do you have experience in hospitality, insurance, or a contact centre environment? We're looking for a Customer Service Advisor to join our friendly and professional team in Cork! ? Location: Cork (Hybrid - part remote, part office-based) ? Role: Inbound Customer Service Calls ? Experience Required: 2-3 years in a customer service role ? Employment Type: Full-Time What You'll Be Doing: Answering inbound customer calls in a professional and efficient manner Resolving queries, providing information, and ensuring a positive customer experience Updating internal systems accurately after each interaction Working as part of a team to meet performance and service targets Following processes and maintaining high quality standards What We're Looking For: 2-3 years of customer service experience (Hospitality, Insurance, or Contact Centre preferred) Excellent communication and interpersonal skills Ability to handle calls with empathy, patience, and professionalism Strong multitasking and time management skills Comfortable working in a hybrid environment with basic computer literacy What We Offer: Competitive salary and benefits Hybrid working flexibility A supportive and inclusive team culture Full training and continuous development opportunities Interested? We'd love to hear from you! ? Apply now by sending your CV to Skills: Customer Service Inbound calls Insurance

My client, a multinational in Shannon, Co Clare is looking for English speaking and multilingual Customer Service Advisors to join their growing team supporting their commercial clients. This is a fantastic opportunity for candidates with a retail/hospitality background who are looking to transition into a corporate setting. Customer Advisor Responsibilities Manage tasks, provide excellent service to customers and colleagues. Learn and utilise IT tools and systems. Become an expert in products, transit times, bookings, and tracking. Handle complaints and claims professionally. Analyse reports and collaborate with the team. Stay organised with emails and tasks. Maintain accurate intranet information. Contribute to process development. Escalate customer issues promptly. Follow established standards and procedures. Take on additional tasks as assigned. The Customer Advisor will have: Previous Customer Services Experience 1-2 years experience of a fast paced service environment Strong, proven self management / motivation skills Demonstrable knowledge of achieving group/individual targets Strong understanding of reporting tools and techniques Strong PC skills including use of excel. Strong English Fluency in a European language is an advantage, but not essential - French/German/Spanish/Portuguese/Italian/Dutch Hours of Work: Monday - Friday (no weekends!) under one of the following shifts: 6am - 2:30 pm 7am - 3:30 pm 8am - 4:30 pm 9am - 5:30pm (Training shift) Skills: Customer Service Retail Hospitality

Customer Service Advisor Job Description: We are actively seeking a full-time Customer Service Agent to join a high-performing and supportive administration team at a leading home-care services provider, serving a broad client base across the Republic of Ireland and Northern Ireland. Key Responsibilities: Respond to patient and healthcare professional inquiries within a fast-paced, customer-centric setting. Actively promote and generate new business across all personal insurance lines, including motor, home, farm, van, health, and marine policies Liaise with internal teams and external partners to efficiently resolve delivery and logistics issues. Process orders and assist field personnel utilizing a customized internal database system. Maintain full compliance with CBI, CPC, GDPR regulations, and all internal policies at all times. Consistently achieve and surpass established service level agreements. Provide comprehensive administrative support to ensure smooth operational workflow. Ideal Candidate Profile: Experience & knowledge in a personal insurance environment is essential. APA/ CIP qualifications are an advantage. You must be customer-focused, and committed to providing an excellent service to our clients Strong interpersonal skills are essential Skills: Time Management Communication Team Work Drivin

About the Role: Horse Sport Ireland (HSI) is currently recruiting for a Customer Service Agent, to work as the liaison between the organisation and our customers, in the processing of equine passports in Ireland. You will be the first point of contact to receive and respond to our customers queries and demonstrate superb levels of customer service as part of the service delivery. About the Company: HSI is recognised as the National Governing Body for the Irish Sport Horse sector. HSI unites equestrian sport and sport horse breeding under one governing body and is responsible for devising and implementing strategies for the development and promotion of an internationally competitive Irish equestrian industry, covering high-performance sport, breeding and production, coaching and education, sport and recreation. HSIs funding partners are the Department of Agriculture, Food and the Marine (DAFM), Sport Ireland, the Department of Tourism, Culture, Arts, Gaeltacht, Sport and Media and Sport Northern Ireland. Job Purpose: To be responsible for providing exceptional customer service to HSI customers regarding equine passport queries at all customer touchpoints - i.e. over the phone, via email and front of house appointments. To understand the needs and requirements of our customers and to respond proactively to deliver the highest quality of customer service and continuously strive to improve the overall customer experience. Key Responsibilities: Role You will be an essential part of helping us build and grow trust with our customers by fully listening and responding to any customer issues in a timely manner. You will be the first point of contract for our customers over the phone, via email and for front of house appointments, regarding equine passport queries. You will develop meaningful relationships with customers to improve the overall customer experience. You will participate in upskilling and staff training to support the provision of excellent customer service to our customers. You will follow communication procedures, guidelines and policies to ensure issues are dealt with to the highest possible standard. You will contribute to the overall team performance within your customer service department. The successful candidate should have: Minimum 2 3 years relevant experience required preferably in a customer service environment. Passion for providing exceptional service to clients. Confident telephone manner, and able to demonstrate patience and calmness in dealing with customers Knowledge of the equine industry is an advantage but not essential. Relevant experience in a fast-paced office environment. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint etc.) Ability to work on your own initiative. Self-motivated and friendly with approachable manner. Ability to work effectively as part of a team and support your colleagues. Ability to follow procedures accurately and to meet deadlines effectively. Excellent communication and interpersonal skills. High level of attention to detail and accuracy. Health, Safety and Quality Management Adhere at all times to the Health and Safety policies and procedures of HSI and/or any other parties as necessary, if conducting work off site. Ensure personal compliance to all Quality Standards. Other Other reasonable duties as may be required within overall competence and skill. This job description may be updated to reflect changing organisational needs. The Selection Process / How to Apply If you are interested in applying for this vacancy, please apply online using the portal or by sending a comprehensive CV and cover-letter by email to . Skills: Customer Service Contacting customers Contact centre Communicating with Customers Manage customer service Assisting Customer Quick Thinking Benefits: Flexitime Paid Holidays Parking