46 Customer Engagement jobs in Ireland
Customer & People Engagement Technology CoE Manager
Kilkenny, Leinster
Tirlan
Posted 4 days ago
Job Viewed
Job Description
Company description: Tirln is a world-class food and nutrition co-operative, with a diverse portfolio of quality ingredients, leading consumer and agri brands. The farmer-owned co-operative has a first-class track record of success in the global market. Rooted in a rich heritage of family farming and embedded in its communities, Tirln has evolved to bring the passion of its farmers and their high-quality milk and grains to the international marketplace. Using modern-day technology and applying the best processes to its milk pool of three billion litres and its premium grains portfolio, Tirln now exports to more than 80 countries. Its award-winning brands are household names in Ireland, and include Irelands number one consumer dairy brand, Avonmore. The organisation draws on a wealth of experience to deliver exceptional products and tailored nutritional solutions including Kilmeaden, Wexford, Truly Grass Fed, Solmiko, CheddMax and GAIN Animal Nutrition. Tirln has a strong market presence in the UK, France, Germany, UAE, the US, North Africa, Japan and China. A talented team of over 2,100 people manage Tirlns network of 11 production facilities, with annual revenues of over €3 billion. Tirln is committed to sustainability through its comprehensive Living Proof programme and has signed up to the Science-Based Targets initiative (SBTi). For more information, visit Job description: Customer & People Engagement Technology Centre of Excellence Manager Hybrid working model Tirln Tirln, currently partnering with a 3rd party service provider for the provision of IT services, is about to embark on a significant IT transformation programme to stand up its own IT capability. The initial focus will be on enabling projects and will involve close collaboration with our partner. This will require a number of new and exciting roles to join the Tirln IT team, working in adynamic& collaborative environment. ? We nurture a talented team across Ireland, the US, MEA and China, delivering annual revenues of over €3 billion, and over 2,300 people to manage our network of 11 processing plants and 52 agri branches. Our purpose is to nourish the world, while safeguarding our environment for future generations. Overview Reporting to the Head of IT, this role will lead the Customer & People Engagement Technology CoE within the IT function at Tirln. The role will manage the strategic direction, architecture, and operational excellence of platforms that support customer engagement, HRIS, and digital experience. Working in close partnership with Commercial Digital Transformation, Category stakeholders and the Human Resource Function, this role will also be responsible for ensuring all technology investments deliver maximum value and align with business goals Key Responsibilities Leadership & Strategy Lead a team of specialists across customer engagement and people experience platforms Develop and maintain strategic roadmaps for relevant platforms Define and ensure adherence to architectural standards and governance Champion innovation and continuous improvement across supported platforms Platform Ownership Oversee the lifecycle management of Customer Engagement Platforms (e.g. SAP C4C, SAP Emarsys, SAP Commerce etc), HRIS Platforms (e.g. SAP SuccessFactors, Time & Attendance (T&A), Payroll etc.) and Web Hosting Platforms (e.g. Drupal, Wordpress etc.) Ensure platforms are secure, compliant, and optimised for performance and user experience Manage relationships with external strategic partners, service providers and vendors. Collaboration & Stakeholder Engagement Partner with the Customer Digital Transformation team to align technology with customer experience goals Collaborate with Marketing and Commercial Category teams to support campaigns and digital initiatives Act as a key liaison between IT and business stakeholders to ensure platform capabilities meet evolving needs Operational Excellence Ensure robust support, maintenance, and enhancement processes are in place Monitor and report on platform performance, usage, and KPIs Promote best practices, standardisation, and reuse across application platforms Evaluate emerging technologies and recommend adoption where appropriate Compliance & Risk Management Ensure platforms comply with internal policies, GDPR, and other relevant regulations Manage risk through proactive monitoring, vendor management, and incident response planning Project Delivery Support project planning, resource allocation, and delivery of initiatives within scope, time, and budget Provide oversight and guidance on solution design and integration Benefits Realisation Work with business stakeholders to ensure that the benefits of technology investments are fully realised and aligned with business goals Key Requirements: Bachelors degree in Information Technology, Business Systems, or related field Relevant certifications in SAP, HRIS, or digital platforms desirable 5 years + experience in a similar role, managing enterprise platforms in customer engagement and HR domains Strong understanding of SAP ecosystem (C4C, Emarsys, Hybris, SuccessFactors) Experience with web hosting technologies (Drupal, WordPress) desirable Demonstrated ability to lead cross-functional teams and manage vendor relationships Strategic thinker with hands-on technical capability Excellent communication and stakeholder management skills Experience in the agri-food or cooperative sector advantageous Familiarity with digital transformation programmes, and knowledge of data privacy and compliance frameworks desirable Strong team player with a growth mindset Commitment to Diversity & Inclusion We believe in the value of difference. We know that different perspectives, life experience and backgrounds can drive innovation and deliver growth. We welcome people from all walks of life without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status. Profile description: Tirln, currently partnering with a 3rd party service provider for the provision of IT services, is about to embark on a significant IT transformation programme to stand up its own IT capability. The initial focus will be on enabling projects and will involve close collaboration with our partner. This will require a number of new and exciting roles to join the Tirln IT team, working in adynamic& collaborative environment. Skills: Customer & People Engagement Technology Manager IT IT architecture Benefits: Gym Mobile phone Paid Holidays Parking Pension
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Corporate Engagement Specialist
Cork, Munster
Clearstream Fund Centre S.A., Cork Branch
Posted 4 days ago
Job Viewed
Job Description
Build the future of financial markets. Build yours. Ready to make a real impact in the financial industry? At Deutsche Brse Group, we'll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets. Join our One Global Team! Who we are Deutsche Brse Group is one of the world's leading exchange organisations and an innovative market infrastructure provider. With our products and services, we ensure that capital markets are fair, transparent, reliable, and stable. Together, we develop state-of-the-art IT solutions and offer our IT systems all over the world. Play a key role in our mission: to create trust in the markets of today and tomorrow. Cork Your career at Deutsche Brse Group Your area of work As a Corporate Engagement Specialist, you will be part of our Corporate Communications & Engagement team within Group Communications & Marketing and will be responsible for managing Deutsche Brse Group's corporate engagement activities. Group Communications & Marketing is responsible for the positioning of all Deutsche Brse Group entities in internal and external communications. Corporate Communications & Engagement develops and implements communication strategies and the core messages for the corporate divisions CEO, CFO, CIO/COO and CHRO. In addition, we create and maintain the standards and execute key initiatives for Deutsche Brse Group's corporate responsibility and citizenship efforts. In your role, you will join us in managing our corporate engagement enquiries and assignments, developing our corporate engagement portfolio and communicating on our activities as well as maintaining and advancing Deutsche Brse Group's positioning as good corporate citizen. Your responsibilities Manage Deutsche Brse Group's corporate engagement initiatives, including review and approval processes in line with all necessary requirements, guidelines and processes Administrate and execute the Group-wide Corporate Engagement Guideline Be responsible for the development, coordination and execution of our corporate engagement portfolio to align with strategic objectives Act as a central contact for internal stakeholders and coordinator between our global offices and Corporate Communications & Engagement to ensure proper governance Organise and execute corporate engagement activities, such as social days to foster community involvement and employee engagement Contribute to internal and external communications related to our corporate engagement Be responsible for the annual reporting on our corporate engagement activities and outcomes Your profile University degree in economics, business studies or humanities, or a comparable qualification Strong interest in and proven experience in corporate responsibility, corporate engagement, or related roles Good knowledge of corporate processes and strong ability to successfully manage concurring projects involving multiple stakeholders and meet deadlines Proficiency in budget management and financial oversight Strong strategic thinking Apt writing skills Open personality, high degree of motivation and interpersonal skills Eagerness to learn and take responsibility Good knowledge of MS Office applications (Excel, PowerPoint) and ability to learn new applications with ease International mindset and experience of working with global teams and stakeholder
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Customer Service Administrator
Dundalk, Leinster
Primtac Personnel
Posted 2 days ago
Job Viewed
Job Description
Are you an organised, friendly people person who can handle customer queries and manage a cash desk? Primtac Personnel is partnering with a valued client based in Dundalk who are looking for a front of house Customer Service Professional to join their team on a full-time basis. ROLE & RESPONSIBILITIES Greet customers and assist with queries and product inquiries. Handle payments at the cash desk. Assist team with deliveries. Help maintain a clean and tidy working environment. Monitor stock and inventory across departments IDEAL CANDIDATE Construction Product knowledge a big plus. 2+ years customer service Cash handling and payments experience WORKING HOURS Monday - Friday (8am-5pm, lunch from 1pm-2pm) Occasional Saturday (9am -12:30pm) with a half day mid-week when worked. Skills: customer service cash operations stock control
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2
Customer Service Advisor
Cork, Munster
Capita
Posted 4 days ago
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Job Description
Join Capita Ireland as a Customer Service Advisor - Full-Time Location: Clonakilty, West Cork Business and Technology Park, P85 YH98 Hours: Monday to Friday, between 8am and 6pm Start Date: ASAP Are you passionate about delivering exceptional customer experiences? Capita Ireland is looking for enthusiastic Customer Service Advisors to join our welcoming team in Clonakilty. What You'll Do: Be the friendly voice supporting our clients' customers with general enquiries Provide proactive, professional service that leaves a lasting positive impression Collaborate with a small, dedicated team in a supportive office environment What We Offer: Full-time (37.5 hours/week) A warm, inclusive team culture Convenient office location in scenic West Cork Opportunity to start as soon as possible What you'll be doing: As a Customer Service Agent, you will be supporting a long-standing client of Capita. The varied role will include providing a fantastic customer experience on all interactions both with the client and their stakeholders. We manage inbound and outbound calls, secure medical appointments while processing large volumes of data entry on new and existing applications. We manage a digital mail room in our Clonakilty offices where inbound and outbound correspondences are processed. You will be supported with extensive initial training, so that we can help you build the knowledge and skills required to work with confidence. Attention to detail and accuracy is key in this role. Deal with customer queries though calls, emails and web forms, ensuring delivery of a quality service on a consistent basis Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner Accurately record all contact interactions on systems in line with expected process Ensure you give a positive image and great first impression to all contacts Build sustainable relationships of trust with customers, team members and clients through open and interactive communication Digital mail room activities, opening and sorting post, scanning documents, processing fees, handling outbound post. Your experience and attributes will include: Being highly methodical with a thorough attention to detail Having excellent organisational skills Having the ability to work to stringent customer service SLA's and KPI's Demonstrating confidence and the ability to communicate clearly and effectively Showing excellent PC and data entry skills Excellent written English and the ability to compose written responses to customers An ability to learn new skills quickly including adopting new processes and technology Your experience and attributes will include: Being highly methodical with a thorough attention to detail Having excellent organisational skills Having the ability to work to stringent customer service SLA's and KPI's Demonstrating confidence and the ability to communicate clearly and effectively Showing excellent PC and data entry skills Excellent written English and the ability to compose written responses to customers An ability to learn new skills quickly including adopting new processes and technology What's in it for you? You'll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You'll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career. €26,325 per annum 22 days annual leave access to Wrkit - giving you access to lifestyle savings, & discounts cost of eyecare vouchers for eye examinations and money towards glasses if required access to Capita pension scheme access to Employee Assistance Programme life Assurance Benefit cycle2work scheme.and plenty more What we hope you'll do next: Choose 'Apply now' to fill out our short application.
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3
Customer Service Executive
Dublin, Leinster
Gilligan Black Recruitment
Posted 4 days ago
Job Viewed
Job Description
Customer Services Executive €33'000 + excellent benefits Dublin 24 (in office role) This is a great opportunity to join this growing organisation as they continue to expand with a fantastic portfolio of existing clients. You will take responsibility for these clients, look after the orders, follow up with the warehouse to ensure timely delivery, answer any questions from the clients, and deliver an excellent service. It is essential you have no less than 2 years in a B2B Customer Service role with excellent communication, organisational and time management skills. If you want to join a great team, with a super culture and a reputation for developing their staff then this one is for you. Skills: B2B Benefits: Pension bonus
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4
Customer Service Executive
Bray, Leinster
Gilligan Black Recruitment
Posted 4 days ago
Job Viewed
Job Description
Customer Service Executive ( one year contract) Kilcoole, Co. Wicklow Salary €32K An exciting opportunity has arisen for an experienced Customer Service Executive to join a leading healthcare supply business in Kilcoole, Co. Wicklow. The successful candidate will play a pivotal role in delivering essential pharmaceutical products across retail and hospital pharmacies. Your typical day will involve: Handling customer enquiries Processing, and updating orders Coordinating with warehouse teams to ensure smooth order fulfilment Resolving customer issues It is expected you have a minimum 3 years experience in B2B customer service or administration with strong Microsoft office skills and experience with Sage MMS is an advantage Skills: Customer Service process orders b2b customer queries
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5
Customer service administrator
Louth, Leinster
Primtac Personnel
Posted today
Job Viewed
Job Description
Are you an organised, friendly people person who can handle customer queries and manage a cash desk? Primtac Personnel is partnering with a valued client based in Dundalk who are looking for a front of house Customer Service Professional to join their team on a full-time basis.
ROLE & RESPONSIBILITIES Greet customers and assist with queries and product inquiries.
Handle payments at the cash desk.
Assist team with deliveries.
Help maintain a clean and tidy working environment.
Monitor stock and inventory across departments IDEAL CANDIDATE Construction Product knowledge a big plus.
2+ years customer service Cash handling and payments experience WORKING HOURS Monday - Friday (8am-5pm, lunch from 1pm-2pm) Occasional Saturday (9am -12:30pm) with a half day mid-week when worked.
Skills: customer service cash operations stock control
ROLE & RESPONSIBILITIES Greet customers and assist with queries and product inquiries.
Handle payments at the cash desk.
Assist team with deliveries.
Help maintain a clean and tidy working environment.
Monitor stock and inventory across departments IDEAL CANDIDATE Construction Product knowledge a big plus.
2+ years customer service Cash handling and payments experience WORKING HOURS Monday - Friday (8am-5pm, lunch from 1pm-2pm) Occasional Saturday (9am -12:30pm) with a half day mid-week when worked.
Skills: customer service cash operations stock control
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6
Customer service advisor
Cork, Munster
Capita
Posted today
Job Viewed
Job Description
Join Capita Ireland as a Customer Service Advisor - Hybrid Role in Little Island, Cork! Are you passionate about delivering exceptional customer experiences? Capita Ireland is looking for enthusiastic Customer Service Advisors to join our friendly and dedicated team supporting our clients' customers with general enquiries.
Location Requirement: To be eligible, you must reside within the Republic of Ireland.
Hybrid Working Model: After completing your training, you'll enjoy a flexible hybrid schedule-2 days in our Little Island office and the rest from the comfort of your home.
Training & Onboarding: Your journey begins with an 6-week full-time in office training and grad bay period at our Cork office.
Easy commute to our location is essential: 2 Eastgate Rd, Castleview, Little Island, Co.
Cork, T45 EK50 Working Hours: You'll work 40 hours per week, scheduled between 8 AM and 8 PM, Monday to Saturday.
What You'll Do: Provide proactive and friendly support to customers Handle general enquiries with professionalism and care Create positive impressions and build trust with every interaction Start dates for start October What you'll be doing: Handle a high number of customer queries via telephone, up to 60 calls per day.
Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner Build sustainable relationships of trust with customers, team members and clients through open and interactive communication Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process What we're looking for: Previous experience working in similar environment Being highly methodical with a thorough attention to detail Strong communication skills and the ability to build rapport with all callers Having excellent organisational skills Having the ability to work to stringent customer service SLA's and KPI's Demonstrating confidence and the ability to communicate clearly and effectively Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills Bringing a proactive attitude with the ability and ambition to develop role in the future What's in it for you? You'll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do.
You'll join a team where successes are celebrated and your ideas are heard.
There are opportunities within Capita Ireland to develop your skills and progress your career.
€28,080 per annum 22 days holidays plus the opportunity to purchase additional leave access to Wrkit - giving you access to lifestyle savings, & discounts cost of eyecare vouchers for eye examinations and money towards glasses if required access to Capita pension scheme access to Employee Assistance Programme life Assurance Benefit cycle2work scheme.and plenty more What we hope you'll do next: Choose 'Apply now' to fill out our short application.
Location Requirement: To be eligible, you must reside within the Republic of Ireland.
Hybrid Working Model: After completing your training, you'll enjoy a flexible hybrid schedule-2 days in our Little Island office and the rest from the comfort of your home.
Training & Onboarding: Your journey begins with an 6-week full-time in office training and grad bay period at our Cork office.
Easy commute to our location is essential: 2 Eastgate Rd, Castleview, Little Island, Co.
Cork, T45 EK50 Working Hours: You'll work 40 hours per week, scheduled between 8 AM and 8 PM, Monday to Saturday.
What You'll Do: Provide proactive and friendly support to customers Handle general enquiries with professionalism and care Create positive impressions and build trust with every interaction Start dates for start October What you'll be doing: Handle a high number of customer queries via telephone, up to 60 calls per day.
Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner Build sustainable relationships of trust with customers, team members and clients through open and interactive communication Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process What we're looking for: Previous experience working in similar environment Being highly methodical with a thorough attention to detail Strong communication skills and the ability to build rapport with all callers Having excellent organisational skills Having the ability to work to stringent customer service SLA's and KPI's Demonstrating confidence and the ability to communicate clearly and effectively Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills Bringing a proactive attitude with the ability and ambition to develop role in the future What's in it for you? You'll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do.
You'll join a team where successes are celebrated and your ideas are heard.
There are opportunities within Capita Ireland to develop your skills and progress your career.
€28,080 per annum 22 days holidays plus the opportunity to purchase additional leave access to Wrkit - giving you access to lifestyle savings, & discounts cost of eyecare vouchers for eye examinations and money towards glasses if required access to Capita pension scheme access to Employee Assistance Programme life Assurance Benefit cycle2work scheme.and plenty more What we hope you'll do next: Choose 'Apply now' to fill out our short application.
This advertiser has chosen not to accept applicants from your region.
7
Customer service executive
Dublin, Leinster
Gilligan Black Recruitment
Posted today
Job Viewed
Job Description
Customer Services Executive €33'000 + excellent benefits Dublin 24 (in office role) This is a great opportunity to join this growing organisation as they continue to expand with a fantastic portfolio of existing clients.
You will take responsibility for these clients, look after the orders, follow up with the warehouse to ensure timely delivery, answer any questions from the clients, and deliver an excellent service.
It is essential you have no less than 2 years in a B2 B Customer Service role with excellent communication, organisational and time management skills.
If you want to join a great team, with a super culture and a reputation for developing their staff then this one is for you.
Skills: B2 B Benefits: Pension bonus
You will take responsibility for these clients, look after the orders, follow up with the warehouse to ensure timely delivery, answer any questions from the clients, and deliver an excellent service.
It is essential you have no less than 2 years in a B2 B Customer Service role with excellent communication, organisational and time management skills.
If you want to join a great team, with a super culture and a reputation for developing their staff then this one is for you.
Skills: B2 B Benefits: Pension bonus
This advertiser has chosen not to accept applicants from your region.
8
Customer service administrator
Laois, Leinster
Gilligan Black Recruitment
Posted today
Job Viewed
Job Description
Customer Service Administrator Portarlington, Co.
Laois €30k Great opportunity for an experienced customer services administrator who is immediately available to join this leading organisation based in Laois.
The role is to cover a busy period so will be week to week on going.
Your role will involve, answering queries from customers over the phone, taking orders from customers, following through on the system, upload invoices, Update warehouse system, general admin and supporting colleagues.
It is essential you have at least 12 months experience in an office environment in a customer focused role.
If you are available immediately and are conveniently located to Portarlington apply now for immediate consideration.
Skills: Customer Service Admin
Laois €30k Great opportunity for an experienced customer services administrator who is immediately available to join this leading organisation based in Laois.
The role is to cover a busy period so will be week to week on going.
Your role will involve, answering queries from customers over the phone, taking orders from customers, following through on the system, upload invoices, Update warehouse system, general admin and supporting colleagues.
It is essential you have at least 12 months experience in an office environment in a customer focused role.
If you are available immediately and are conveniently located to Portarlington apply now for immediate consideration.
Skills: Customer Service Admin
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