What Jobs are available for Customer Engagement in Ireland?

Company Description

We've been helping businesses grow for 35 years. It's a journey we know well. When Radius started in 1990, we ran a successful SME fuel business in North West England. Today we are a global business services company running in 19 countries across five continents.

Our mission is to help companies of all sizes adapt to market changes and take advantage of the opportunities they bring.

We are differentiated through our ability to provide fleet and connectivity related products and services in a one-stop shop solution to SMEs, as well as tailored solutions to enterprise level businesses.

Job Description

We're looking for a motivated and detail-oriented Customer Engagement Coordinator to support our On-Demand Customer Base. This role offers the opportunity to support a range of customer communications and internal projects, working across multiple countries and business functions.

You'll play a key role in delivering clear, engaging, and consistent messaging that enhances the customer experience and supports wider business objectives. From coordinating projects to creating content and maintaining brand consistency, you'll collaborate closely with colleagues in Sales, Customer Service, and Commercial teams across international markets.

This is a great opportunity for someone who thrives in a fast-paced environment and enjoys variety in their work.

What you'll be doing:

• Coordinate and support communication initiatives across different customer segments and regions
• Create and adapt content for a range of channels, including email, SMS, and WhatsApp
• Support the development and delivery of automated communications using CRM tools
• Work with performance data to help refine messaging and improve customer engagement
• Ensure brand tone and messaging consistency across all communications
• Prepare clear project briefs and manage deadlines and approvals
• Build and maintain strong relationships with internal stakeholders across multiple functions and regions
• Contribute to continuous improvement by identifying opportunities to streamline and enhance communications
• Collaborate with internal teams (e.g., marketing, product, service) to coordinate content, timing, and customer journey alignment.
• Track and report on engagement activities to assess performance and identify areas for improvement.
• Contribute ideas and feedback to help shape our approach to customer experience and ensure a consistent, high-quality standard.

Qualifications

We're looking for someone who brings a strong sense of ownership, attention to detail, and a collaborative mindset.

• At least 12 months' experience in a communications, content, or customer-facing role
• Strong organisational and project coordination skills
• A good understanding of written communication best practices and audience engagement
• Experience working with CRM or email platforms (Salesforce/Marketing Cloud is a bonus)
• A proactive, can-do attitude with a focus on outcomes and quality
• Excellent written English, with high attention to detail and proofreading skills

This is a hands-on role in a supportive team where your contributions will make a real impact. Based in our Galway office, you'll benefit from in-person collaboration, learning opportunities, and a strong culture of development and progression.

Above all, you care about customers — and want to play a meaningful part in helping them succeed.

Additional Information

Ready to be part of something exciting?

If this sounds like the kind of role and culture you're looking for, register your interest today. You will hear back from our recruitment team within 14 days, and if there's a match now or in the near future, we'll take it from there.

Still Curious?

If you feel we are a good match for each other, you can apply online now

If you'd like to understand more about the role or life at Radius before applying, then please contact our talent team via

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.

The Opportunity: Customer Engagement Advisor- Contact Centre, Kilkenny/Hybrid
Are you passionate about exceptional sales & customer service, driven to excel, and eager to create outstanding customer experiences? If you thrive in a fast-paced, dynamic environment that prioritizes continuous learning and development, this opportunity may be perfect for you.

We are actively looking for candidates to fill several positions within our Consumer Sales and Customer Care teams.

In this role, you will start by managing inbound calls from our valued customers, providing expert guidance and support for their private health insurance inquiries across a diverse range of products. Following a successful onboarding phase, you'll unlock various growth opportunities, allowing you to expand your expertise across different communication channels, including Sales, Email, and Chat.

While you'll begin with a fully in-office training program, you will soon transition to a flexible work model that includes both hybrid and on-site options. Don't miss your chance to join our team in January 2026

Benefits

• Annual Bonus
• Pension
• Health Insurance
• Ongoing training and development
• Hybrid working model (working from home and office based work)
• Onsite Restaurant and Parking Facilities
• Sports and Social Club
• APA Qualifications paid for along with support and training provided during the exam cycle.

What will the role involve?

• Answering inbound calls from new and existing customers.
• Providing excellent advice on sales and service to our new and existing health insurance customers.
• Building a rapport and maintaining a high level of engagement with customers.
• Ensuring all customer service standards are delivered.
• Meeting individual targets and ensuring all service levels are met.
• Developing effective relationships with the team and internal departments.
• Listening to and understanding our customers' needs in order to offer a health insurance policy to suit those needs.
• Ensuring compliance with all processes and procedures in relation to the sales process.
• Taking inbound sales calls from new customers who are looking to purchase health insurance & customer reviewing policy at renewal.
• Multi-tasking as you navigate through various IT systems and screens while conversing with our customers and addressing their queries.

What kind of experience and skills do you need?

• Ideally a Third Level Qualification or 1 to 2 years in a Customer Service or Sales role.
• Customer focused and committed to the delivery of sales and first-class service.
• Results focused with a proven ability to work in a fast-paced target driven environment.
• Excellent communication, influencing & customer service skills and highly proficient in written and spoken English.
• A high degree of flexibility, with strong team spirit.
• Ability to demonstrate, initiative and self-motivation.
• Demonstrates resilience and an ability to deal with complex or challenging customer queries
• Proven accuracy and attention to detail.
• Must be an Accredited Product Advisor (APA/ CIP or Dip PMI) or willing to undertake same.
• Tech savvy with excellent computer skills & proven administration skills with the ability to navigate multiple systems.
• Demonstrated alignment with the Vhi Values.

Vhi is an equal opportunities employer.
This is a CF3, CF4 & CF5 role in line with central bank requirements.
Accessibility
If you are a candidate with a disability and encounter difficulty accessing any part of this website or wish to discuss any matter relating to the accessibility of our building or services, please contact

Reasonable Accommodations
Our commitment is to make any reasonable accommodation for you in the recruitment process to give you the best opportunity to perform to your optimum in the application, test, and/or interview process. If you have any questions, please contact

Role Title:
Customer Engagement Advisor – Multi-line Sales

Role Location:
Gweedore, Donegal.

Company:
Vhi Healthcare Dac

Are you passionate about exceptional sales & customer service, driven to excel, and eager to create outstanding customer experiences? If you thrive in a fast-paced, dynamic environment that prioritizes continuous learning and development, this opportunity may be perfect for you.

We are actively looking for candidates to fill positions within our Multi-line Sale team.

A Multiline Customer Sales Advisor has a key focus on the selling and retaining of Travel, Dental, Life and International Health Insurance Products.

The individual will be responsible for maintaining first point of contact for new and existing customers.

While you'll begin with a fully in-office training program, you will soon transition to a flexible work model that includes both hybrid and on-site options. Don't miss your chance to join our team

Benefits

• Annual Bonus
• Pension
• Health Insurance
• Ongoing training and development
• Hybrid working model (working from home and office based work)
• Parking Facilities
• Sports and Social Club
• APA Qualifications paid for along with support and training provided during the exam cycle

Role Purpose

• Answering inbound and outbound calls for new and existing customers regarding Travel, Dental and International Insurance.
• Profiling our customer requirements to offer a solution from our range of products.
• Provide excellent advice and service to our members.
• Consistently demonstrate a strong customer focus by maintaining a high level of engagement with customers.
• Effectively multi-task by managing calls while also recording all on-going customer contacts and sales activity using our customer management system.
• Meeting and exceeding individual targets and ensuring all service levels are met whilst minimising abandon rates.
• Keep informed of all Vhi products and services.
• Developing and maintaining effective working relationships within the team and with all internal departments.
• Ensure Compliance, Quality and Risk Management KPIs for Multiline are followed.
• Progress the continued development of the Vhi Healthcare brand as the market leader in the provision of a quality service to its members.

Education & Experience

• Ideally a Third Level Qualification or 1 - 2 years in a Customer Service role.
• Proven ability to work in a target driven environment and results focused.
• Excellent computer skills & proven administration skills.
• Must be an Accredited Product Advisor (APA) or willing to undertake same.
• Demonstrated alignment to Vhi values

Skills And Abilities

• Customer focused with strong communication and interpersonal skills.
• A high degree of flexibility, with strong team spirit X
• Initiative, self- motivation and resilience

This is a CF3, CF4 and CF5 role in line with central bank requirements.
Vhi is an equal opportunities employer
Accessibility
If you are a candidate with a disability and encounter difficulty accessing any part of this website or wish to discuss any matter relating to the accessibility of our building or services, please contact your
Reasonable Accommodations
Our commitment is to make any reasonable accommodation for you in the recruitment process to give you the best opportunity to perform to your optimum in the application, test, and interview process.
Please see our Vhi Careers page and LinkedIn page

Role Title: Customer Engagement Advisor – Multi-line Sales

Role Location: Gweedore, Donegal.

Company: Vhi Healthcare Dac

Are you passionate about exceptional sales & customer service, driven to excel, and eager to create outstanding customer experiences? If you thrive in a fast-paced, dynamic environment that prioritizes continuous learning and development, this opportunity may be perfect for you.

We are actively looking for candidates to fill positions within our Multi-line Sale team.

A Multiline Customer Sales Advisor has a key focus on the selling and retaining of Travel, Dental, Life and International Health Insurance Products.

The individual will be responsible for maintaining first point of contact for new and existing customers.

While you'll begin with a fully in-office training program, you will soon transition to a flexible work model that includes both hybrid and on-site options. Don't miss your chance to join our team

Benefits:

• Annual Bonus
• Pension
• Health Insurance
• Ongoing training and development
• Hybrid working model (working from home and office based work)
• Parking Facilities
• Sports and Social Club
• APA Qualifications paid for along with support and training provided during the exam cycle

Role Purpose

• Answering inbound and outbound calls for new and existing customers regarding Travel, Dental and International Insurance.
• Profiling our customer requirements to offer a solution from our range of products.
• Provide excellent advice and service to our members.
• Consistently demonstrate a strong customer focus by maintaining a high level of engagement with customers.
• Effectively multi-task by managing calls while also recording all on-going customer contacts and sales activity using our customer management system.
• Meeting and exceeding individual targets and ensuring all service levels are met whilst minimising abandon rates.
• Keep informed of all Vhi products and services.
• Developing and maintaining effective working relationships within the team and with all internal departments.
• Ensure Compliance, Quality and Risk Management KPIs for Multiline are followed.
• Progress the continued development of the Vhi Healthcare brand as the market leader in the provision of a quality service to its members.

Education & Experience

• Ideally a Third Level Qualification or 1 - 2 years in a Customer Service role.
• Proven ability to work in a target driven environment and results focused.
• Excellent computer skills & proven administration skills.
• Must be an Accredited Product Advisor (APA) or willing to undertake same.
• Demonstrated alignment to Vhi values

Skills and Abilities

• Customer focused with strong communication and interpersonal skills.
• A high degree of flexibility, with strong team spirit X
• Initiative, self- motivation and resilience

This is a CF3, CF4 and CF5 role in line with central bank requirements.

Vhi is an equal opportunities employer

Accessibility

If you are a candidate with a disability and encounter difficulty accessing any part of this website or wish to discuss any matter relating to the accessibility of our building or services, please contact your

Reasonable Accommodations

Our commitment is to make any reasonable accommodation for you in the recruitment process to give you the best opportunity to perform to your optimum in the application, test, and interview process.

Please see our Vhi Careers page and LinkedIn page

About Intuity
Intuity is a Dynamic technology company headquartered in Galway offering clients a range of services spanning Digital Transformation through to Managed IT, Technical Solutions and Service Desk support. We partner with our clients to help them grow their business, unlock potential with one-unified partner serving their full technology needs.

Role Summary
This role is part of the Intuity Digital Transformation team who deliver a full-range of services from Digital Strategy to Development across the Microsoft Business Applications suite (Dynamics Power-Platform) and complimentary partner products.

• You'll play key role in developing effective systems to help our clients.
• You'll bring your skills and abilities to Intuity and get distinctive experiences, LIMITLESS learning and a matched ambition to grow in an entrepreneurial environment.

The Role

• As a Customer Engagement Power Platform Technical Lead working within the Intuity Digital Transformation team, you will play a key role in designing, developing, implementing and supporting Microsoft Power Platform and Dynamics 365 Customer Engagement (CE) solutions.
• You will work closely with clients and the Digital Transformation team to create innovative business applications that enhance customer experiences, streamline processes and boost productivity.
• This role offers the opportunity to work with a strong focus on professional development, cutting-edge technology, and leadership in solution delivery.
• This role requires a deep understanding of the Microsoft Power Platform, Dynamics 365 CE, and strong development expertise to deliver scalable and high-performing solutions.

Key Responsibilities

• Engage with clients to understand business requirements and translate them into technical solutions using Power Platform and Dynamics 365 CE.
• Design, estimate, develop, and implement custom applications, workflows, and automation using Power Apps, Power Automate, and Copilot Studio.
• Extend D365 CE functionality using Power Platform, JavaScript, TypeScript, C#, and Azure services.
• Develop integrations between Dynamics 365 CE and third-party systems using Dataverse, APIs, and Azure Logic Apps.
• Lead, mentor, and provide guidance to team members, sharing best practices and fostering professional growth.
• Work closely with functional consultants to ensure technical feasibility and optimal implementation of business requirements.
• Optimise performance and scalability of Power Platform solutions.
• Conduct code reviews, system testing, and troubleshoot complex issues.
• Stay updated with Microsoft Power Platform and Dynamics 365 advancements and contribute to internal knowledge-sharing initiatives.

Skills

• Expertise in designing and developing solutions with Power Apps (Canvas Model-driven), Power Automate, and Copilot Studio.
• Proven experience as a Power Platform and Dynamics 365 CE Developer
• Experience integrating Power Platform and D365 CE with external systems using Dataverse, APIs, and Azure integration services.
• Strong C#, JavaScript, TypeScript, and Power FX development skills.
• Deep understanding of Dataverse, security models, and governance best practices.
• Familiarity with CI/CD pipelines for Power Platform.
• Strong problem-solving and debugging skills.
• Excellent communication, presentation and stakeholder management abilities.
• Microsoft certifications are highly desirable.

What's in it for you?

• In addition to a competitive base salary, you will also have a benefits package which includes pension, health benefits and generous annual leave
• 4.5 day compressed working week with early finish on Fridays (1:30pm)
• Hybrid working.
• Collaborative and inclusive company culture
• Training Certification support (MS certification and exams).

Clio

is more than just a tech company–we are a global leader that is transforming the legal experience for all by

bettering the lives of legal professionals

while

increasing access to justice

.

Summary:

We are looking for an Onboarding Engagement Specialist to join our Customer Enablement team. This role is ideal for highly motivated individuals who thrive in fast-paced, high-growth environments and are passionate about driving customer success.

You will play a key role in re-engaging new customers who are hesitant or delaying engagement post-sale with Clio, ensuring they receive the support and guidance needed to start their onboarding journey successfully. Through proactive outreach and personalised communication, you will help customers overcome initial hesitations and build confidence in using Clio.

What your team does:

Our Customer Onboarding team is hyper focused on providing an exceptional onboarding and customer experience throughout our customers' lifecycles. We are a dedicated team who enjoy what we do and are serious about truly making a positive impact on our customers' businesses.

What you'll work on:

• Customer Outreach:

• Conduct proactive outreach to customers who have not engaged or are delaying engagement with the Onboarding experience

• Utilize various communication channels and strategies to reestablish contact
• Captivate at-risk customers with creative & direct approaches, driving long term health through strong engagement with Clio

• Engagement and Relationship Building:

• Engage customers with a friendly, empathetic, and professional approach to understand their needs or concerns

• Provide tailored solutions to address customer issues and encourage continued engagement
• Partner with onboarding specialists to facilitate 1-to-many educational webinars that guide customers through key steps of their onboarding journey
• Provide ad-hoc support to the onboarding team on more complex client calls

• Content Management

• Audit, draft, and maintain up-to-date and engaging Customer Quick Start Guides and educational materials as required to fulfill any customer knowledge gaps

• Data Tracking and Reporting:

• Accurately document all interactions in the CRM system, including customer feedback, reasons for disengagement, and outcomes

• Analyze trends in customer engagement and share actionable insights with the team

• Collaboration:

• Partner with the Onboarding Team to proactively identify and triage customers who show sign of disengagement mid journey

• Work closely with the sales, support, and marketing teams to align communication strategies
• Provide feedback to internal teams on customer preferences and potential areas for improvement to ensure successful hand-off

What you bring:

• Experience:

• 1+ years of experience in Sales/Customer Success/Service/Support

• Proven experience in a SaaS
• Experience in handling high volume outbound calls is highly preferred with strong results.

• Skills:

• Excellent verbal and written communication skills

• Strong interpersonal and relationship-building abilities
• Customer-oriented with the ability to see blockers and challenges in their way
• Empathetic and solution-oriented approach to customer interactions
• Proficient in using CRM tools and other engagement platforms
• Ability to review data & look for trends and opportunities to iterate on processes
• Demonstrate a keen interest in improving your craft by using AI

• Personality Traits:

• Self-motivated, proactive, goal-driven, and able to work independently

• Persistent and resilient in reestablishing contact with disengaged customers
• Positive attitude and a passion for delivering exceptional customer experiences

Serious bonus points if you have:

• Onboarding experience
• Salesloft experience
• ChurnZero & Salesforce experience

What you will find here:

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits and dental coverage
• Hybrid work environment, with expectation for local Clions to be in office minimum 2 days per week on our Anchor Days.
• Flexible time off policy
• Pension contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The full salary range* for this role is €40,800 to €8,100 to ,400 EUR.Please note salary bands may differ based on location and local currency. Additionally, benefit offerings may differ depending on the employee's location.

• We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to

diversity, equity and inclusion

. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at

Disclaimer: We only communicate with candidates through official email addresses.

Customer & People Engagement Technology

Centre of Excellence Manager

Hybrid working model

Tirlán

Tirlán, currently partnering with a 3rd party service provider for the provision of IT services, is about to embark on a significant IT transformation programme to stand up its own IT capability. The initial focus will be on enabling projects and will involve close collaboration with our partner. This will require a number of new and exciting roles to join the Tirlán IT team, working in a dynamic & collaborative environment.

Tirlán is a world-class food and nutrition co-operative, with a diverse portfolio of quality ingredients, leading consumer and agri brands.

Tirlán owns leading brands such as Avonmore, Kilmeaden Cheese, Millac, Solmiko, Truly Grass Fed, Premier Milk, Wexford, and GAIN Animal Nutrition.

We nurture a talented team across Ireland, the US, MEA and China, delivering annual revenues of over €3 billion, and over 2,300 people to manage our network of 11 processing plants and 52 agri branches. Our purpose is to nourish the world, while safeguarding our environment for future generations.

Overview

Reporting to the Head of IT, this role will lead the Customer & People Engagement Technology CoE within the IT function at Tirlán. The role will manage the strategic direction, architecture, and operational excellence of platforms that support customer engagement, HRIS, and digital experience. Working in close partnership with Commercial Digital Transformation, Category stakeholders and the Human Resource Function, this role will also be responsible for ensuring all technology investments deliver maximum value and align with business goals

Key Responsibilities

Leadership & Strategy

• Lead a team of specialists across customer engagement and people experience platforms
• Develop and maintain strategic roadmaps for relevant platforms
• Define and ensure adherence to architectural standards and governance
• Champion innovation and continuous improvement across supported platforms

Platform Ownership

• Oversee the lifecycle management of Customer Engagement Platforms (e.g. SAP C4C, SAP Emarsys, SAP Commerce etc), HRIS Platforms (e.g. SAP SuccessFactors, Time & Attendance (T&A), Payroll etc.) and Web Hosting Platforms (e.g. Drupal, Wordpress etc.)
• Ensure platforms are secure, compliant, and optimised for performance and user experience
• Manage relationships with external strategic partners, service providers and vendors.

Collaboration & Stakeholder Engagement

• Partner with the Customer Digital Transformation team to align technology with customer experience goals
• Collaborate with Marketing and Commercial Category teams to support campaigns and digital initiatives
• Act as a key liaison between IT and business stakeholders to ensure platform capabilities meet evolving needs

Operational Excellence

• Ensure robust support, maintenance, and enhancement processes are in place
• Monitor and report on platform performance, usage, and KPIs
• Promote best practices, standardisation, and reuse across application platforms
• Evaluate emerging technologies and recommend adoption where appropriate

Compliance & Risk Management

• Ensure platforms comply with internal policies, GDPR, and other relevant regulations
• Manage risk through proactive monitoring, vendor management, and incident response planning

Project Delivery

• Support project planning, resource allocation, and delivery of initiatives within scope, time, and budget
• Provide oversight and guidance on solution design and integration

Benefits Realisation

• Work with business stakeholders to ensure that the benefits of technology investments are fully realised and aligned with business goals

Key Requirements:

• Bachelor's degree in Information Technology, Business Systems, or related field
• Relevant certifications in SAP, HRIS, or digital platforms desirable
• 5 years + experience in a similar role, managing enterprise platforms in customer engagement and HR domains
• Strong understanding of SAP ecosystem (C4C, Emarsys, Hybris, SuccessFactors)
• Experience with web hosting technologies (Drupal, WordPress) desirable
• Demonstrated ability to lead cross-functional teams and manage vendor relationships
• Strategic thinker with hands-on technical capability
• Excellent communication and stakeholder management skills
• Experience in the agri-food or cooperative sector advantageous
• Familiarity with digital transformation programmes, and knowledge of data privacy and compliance frameworks desirable
• Strong team player with a growth mindset

About us

Through our expertise in research and development, customer insights, food safety and state-of-the-art manufacturing we bring innovative food and nutrition solutions to a global market. Our new and vibrant headquarters in Kilkenny City operates as a collaboration hub where multi-functional teams come together in a hybrid work environment.

Commitment to Diversity & Inclusion

We believe in the value of difference. We know that different perspectives, life experience and backgrounds can drive innovation and deliver growth.

We welcome people from all walks of life without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status.

Join our Talent Pool

Considering a new career in Tirlán but this isn't the role for you? Join our talent community and sign up for job notifications at

Tirlán is a Values Based Organisation

Leevin Group is in short and long-term student accommodation services. The company was founded in 2018 in Dublin with the aim of providing students with reliable and value-for-money accommodation services. Our mission is to deliver to all our customers a satisfying and unique experience while staying in Ireland.

Take a look down below to know more about our new position at Leevin Group

The Customer Experience (CX) department is responsible for ensuring that the customer journey is positive and satisfactory in all interactions with the company. Its activities include managing the stages of the relationship, from welcoming and accessing the property to issues related to maintenance, contract renewal, and problem resolution. The team acts as the main point of contact for customers, providing support with contractual inquiries, replacement procedures, check-out processes, and complaint resolution, always aligning solutions with the service standards and ethical values established by the company. The mission of the CX department is to create a harmonious and reliable experience, promoting customer satisfaction and loyalty.

Main Responsibilities of the Position

• Attending to clients who visit the office in person in a polite manner, listening to their requests.
• Clarifying customer queries and guiding them efficiently to resolve their issues, forwarding their requests to the responsible department when necessary.
• Working to improve customer satisfaction and loyalty.
• Receiving payments from customers using various methods, such as cash, credit and debit cards.
• Ensuring the accuracy and completeness of payments received.
• Providing assistance and answering payment-related questions.
• Enter payment information into the company's database system.
• Comply with company policies and procedures relating to payment processing.

What Skills and knowledge should a professional in the above position have?

• Adaptability: Ability to convey information in a clear and understandable way.
• Empathy: Ability to think creatively and introduce new ideas and approaches.
• Emotional Self-Control: Sets clear and challenging goals and demonstrates commitment to achieving and surpassing objectives.
• Composure under Pressure: Ability to adjust and thrive in ever-changing environments.
• Clear Communication: Ability to analyse complex situations and find effective solutions.
• Critical Thinking: Ability to plan, execute and monitor projects effectively.
• Initiative: Ability to make effective decisions based on available information.
• Professional Ethics: Ability to absorb new information quickly and put it into practice effectively.
• Problem Solving: Willingness to acquire new knowledge and skills over time.

Experience / Education

• Previous experience in face-to-face customer service (especially in hospitality), payments, after-sales or similar activities dealing with complaints (service segment).
• Good Level of English.
• Degree in Tourism and Hospitality, Administration, Marketing, People Management, Communication and related areas.

Benefits

• • Gewardz – after 6 months
• Wellhub – after 1 year
• Leevin Milestones – recognition for length of service starting from 2 years
• 30% discount on Leevin short-term accommodations
• GP discount
• Discount on English courses
• Discounts at partner restaurants and pubs
• Discounts on health and wellness services with Leevin Group partners

Join our team and grow your career in a supportive and dynamic environment. If you're eager to contribute to an essential part of our business and build a foundation for your future .

The Customer Experience (CX) department is responsible for ensuring that the customer journey is positive and satisfactory in all interactions with the company. Its activities include managing the stages of the relationship, from welcoming and accessing the property to issues related to maintenance, contract renewal, and problem resolution. The team acts as the main point of contact for customers, providing support with contractual inquiries, replacement procedures, check-out processes, and complaint resolution, always aligning solutions with the service standards and ethical values established by the company. The mission of the CX department is to create a harmonious and reliable experience, promoting customer satisfaction and loyalty.

Main Responsibilities of the Position (mainly mention what differentiates the activities of this position from others)

• Attending to clients who visit the office in person in a polite manner, listening to their requests.
• Clarifying customer queries and guiding them efficiently to resolve their issues, forwarding their requests to the responsible department when necessary.
• Working to improve customer satisfaction and loyalty.
• Receiving payments from customers using various methods, such as cash, credit and debit cards.
• Ensuring the accuracy and completeness of payments received.
• Providing assistance and answering payment-related questions.
• Enter payment information into the company's database system.
• Comply with company policies and procedures relating to payment processing.

What Skills and knowledge should a professional in the above position have?

• Adaptability: Ability to convey information in a clear and understandable way.
• Empathy: Ability to think creatively and introduce new ideas and approaches.
• Emotional Self-Control: Sets clear and challenging goals and demonstrates commitment to achieving and surpassing objectives.
• Composure under Pressure: Ability to adjust and thrive in ever-changing environments.
• Clear Communication: Ability to analyse complex situations and find effective solutions.
• Critical Thinking: Ability to plan, execute and monitor projects effectively.
• Initiative: Ability to make effective decisions based on available information.
• Professional Ethics: Ability to absorb new information quickly and put it into practice effectively.
• Problem Solving: Willingness to acquire new knowledge and skills over time.

Experience / Education

• Previous experience in face-to-face customer service (especially in hospitality), payments, after-sales or similar activities dealing with complaints (service segment).
• Good Level of English.
• Degree in Tourism and Hospitality, Administration, Marketing, People Management, Communication and related areas.

Benefits

• • Gewardz – after 6 months
• Wellhub – after 1 year
• Leevin Milestones – recognition for length of service starting from 2 years
• 30% discount on Leevin short-term accommodations
• GP discount
• Discount on English courses
• Discounts at partner restaurants and pubs
• Discounts on health and wellness services with Leevin Group partners

Join our team and grow your career in a supportive and dynamic environment. If you're eager to contribute to an essential part of our business and build a foundation for your future .