488 Customer Experience jobs in Ireland

Leevin Group is in short and long-term student accommodation services. The company was founded in 2018 in Dublin with the aim of providing students with reliable and value-for-money accommodation services. Our mission is to deliver to all our customers a satisfying and unique experience while staying in Ireland.

Take a look down below to know more about our new position at Leevin Group

The Customer Experience (CX) department is responsible for ensuring that the customer journey is positive and satisfactory in all interactions with the company. Its activities include managing the stages of the relationship, from welcoming and accessing the property to issues related to maintenance, contract renewal, and problem resolution. The team acts as the main point of contact for customers, providing support with contractual inquiries, replacement procedures, check-out processes, and complaint resolution, always aligning solutions with the service standards and ethical values established by the company. The mission of the CX department is to create a harmonious and reliable experience, promoting customer satisfaction and loyalty.

Main Responsibilities of the Position

• Attending to clients who visit the office in person in a polite manner, listening to their requests.
• Clarifying customer queries and guiding them efficiently to resolve their issues, forwarding their requests to the responsible department when necessary.
• Working to improve customer satisfaction and loyalty.
• Receiving payments from customers using various methods, such as cash, credit and debit cards.
• Ensuring the accuracy and completeness of payments received.
• Providing assistance and answering payment-related questions.
• Enter payment information into the company's database system.
• Comply with company policies and procedures relating to payment processing.

What Skills and knowledge should a professional in the above position have?

• Adaptability: Ability to convey information in a clear and understandable way.
• Empathy: Ability to think creatively and introduce new ideas and approaches.
• Emotional Self-Control: Sets clear and challenging goals and demonstrates commitment to achieving and surpassing objectives.
• Composure under Pressure: Ability to adjust and thrive in ever-changing environments.
• Clear Communication: Ability to analyse complex situations and find effective solutions.
• Critical Thinking: Ability to plan, execute and monitor projects effectively.
• Initiative: Ability to make effective decisions based on available information.
• Professional Ethics: Ability to absorb new information quickly and put it into practice effectively.
• Problem Solving: Willingness to acquire new knowledge and skills over time.

Experience / Education

• Previous experience in face-to-face customer service (especially in hospitality), payments, after-sales or similar activities dealing with complaints (service segment).
• Good Level of English.
• Degree in Tourism and Hospitality, Administration, Marketing, People Management, Communication and related areas.

Benefits

• • Gewardz – after 6 months
• Wellhub – after 1 year
• Leevin Milestones – recognition for length of service starting from 2 years
• 30% discount on Leevin short-term accommodations
• GP discount
• Discount on English courses
• Discounts at partner restaurants and pubs
• Discounts on health and wellness services with Leevin Group partners

Join our team and grow your career in a supportive and dynamic environment. If you're eager to contribute to an essential part of our business and build a foundation for your future .

The Customer Experience (CX) department is responsible for ensuring that the customer journey is positive and satisfactory in all interactions with the company. Its activities include managing the stages of the relationship, from welcoming and accessing the property to issues related to maintenance, contract renewal, and problem resolution. The team acts as the main point of contact for customers, providing support with contractual inquiries, replacement procedures, check-out processes, and complaint resolution, always aligning solutions with the service standards and ethical values established by the company. The mission of the CX department is to create a harmonious and reliable experience, promoting customer satisfaction and loyalty.

Main Responsibilities of the Position (mainly mention what differentiates the activities of this position from others)

• Attending to clients who visit the office in person in a polite manner, listening to their requests.
• Clarifying customer queries and guiding them efficiently to resolve their issues, forwarding their requests to the responsible department when necessary.
• Working to improve customer satisfaction and loyalty.
• Receiving payments from customers using various methods, such as cash, credit and debit cards.
• Ensuring the accuracy and completeness of payments received.
• Providing assistance and answering payment-related questions.
• Enter payment information into the company's database system.
• Comply with company policies and procedures relating to payment processing.

What Skills and knowledge should a professional in the above position have?

• Adaptability: Ability to convey information in a clear and understandable way.
• Empathy: Ability to think creatively and introduce new ideas and approaches.
• Emotional Self-Control: Sets clear and challenging goals and demonstrates commitment to achieving and surpassing objectives.
• Composure under Pressure: Ability to adjust and thrive in ever-changing environments.
• Clear Communication: Ability to analyse complex situations and find effective solutions.
• Critical Thinking: Ability to plan, execute and monitor projects effectively.
• Initiative: Ability to make effective decisions based on available information.
• Professional Ethics: Ability to absorb new information quickly and put it into practice effectively.
• Problem Solving: Willingness to acquire new knowledge and skills over time.

Experience / Education

• Previous experience in face-to-face customer service (especially in hospitality), payments, after-sales or similar activities dealing with complaints (service segment).
• Good Level of English.
• Degree in Tourism and Hospitality, Administration, Marketing, People Management, Communication and related areas.

Benefits

• • Gewardz – after 6 months
• Wellhub – after 1 year
• Leevin Milestones – recognition for length of service starting from 2 years
• 30% discount on Leevin short-term accommodations
• GP discount
• Discount on English courses
• Discounts at partner restaurants and pubs
• Discounts on health and wellness services with Leevin Group partners

Join our team and grow your career in a supportive and dynamic environment. If you're eager to contribute to an essential part of our business and build a foundation for your future .

About This Role:

• €27,000 basic salary with a €5,400 bonus structure.
• This role will require working shifts, including weekends and bank holidays.
• The first month's bonus is guaranteed.
• Based full-time in our Sandyford Office - Dublin 18

• Manage 50-70 incoming telephone calls per day.
• Identify and assess customers' needs to resolve their issues.
• Build relationships and trust with customers through open and interactive communication.
• Provide accurate, valid, and complete information to customers and internal departments by using the right methods/tools.
• Meet personal/customer experience team SLA targets.
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers.
• Experience resolving Customer requests on the first contact.

• Customer Support/Service experience preferred.
• Customer orientation and ability to adapt/respond to different types of situations.
• Excellent communication and presentation skills
• Ability to multi-task, prioritise, and manage time effectively.
• A desire to provide Best in Class customer experience.
• Ability to provide strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices is desirable
• Excel experience preferred.
• Experience in the energy industry is an advantage.

• Competitive salary & bonus structure
• Pension Contribution Scheme after twelve months of service
• PrepayPower Health Insurance Group Scheme with Laya Healthcare
• Great career progression opportunities in a growing company with strong market growth
• Fast-paced and friendly team environment
• Continual training and development
• 21 days annual leave, increasing with service.
• PrepayPower Staff Tariff
• Modern offices with excellent facilities in Sandyford
• Established CSR, Wellness and Social Committees, and great social events.
• Refer a Friend Scheme
• Tax Saver Travel Tickets & Bike to Work Scheme

Prepay Power is the leading provider of Pay-As-You-Go electricity and gas in Ireland. Since 2011, we have been disrupting the energy market by empowering customers with total control and transparency over their electricity costs.

PrepayPower's mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, oil and broadband by putting them in control.

Customer satisfaction is at the heart of everything we do. Our commitment to providing exceptional service has earned us the title of Ireland's highest-rated energy supplier on Trustpilot. In 2025, together with Yuno Energy, we proudly reached over 350,000 customer connections.

Why work at PrepayPower

Ranked as a top employer for six consecutive years by Great Places to Work Ireland, we offer ambitious individuals a fast-paced and challenging work environment with enormous opportunities for growth.

PrepayPower is an Equal Opportunity Employer. We are committed to treating all our employees, customers, and stakeholders with dignity and respect. Therefore, we value diverse talent and strive to create an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.

PrepayPower is part of the Yuno Group alongside a suite of brands, including Yuno Energy and firmus Energy. With almost 600 employees and growing, we are the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.

Join us and become part of a dynamic, ambitious team that's putting control in the hands of our customers.

This is not a remote/hybrid role

Location : Dundrum Business Park

Job Description:

What can we do for you?

• Earning potential of €28,080 per annum OTE (based on a combination of weekly salary and monthly commission for outstanding performance)
• Full-time position: 40 hours per week, €3.50 per hour
• Monday to Friday (some Saturdays)
• Shift Pattern: 8am to 5pm, 9am to 6pm and 11am to 8pm - subject to change based on business requirements
• Exciting additional incentives potentially worth over 5k per year.
• Weekly pay and monthly commission.

Your Role:

Join our dynamic team as a Customer Experience Agent, where you will handle incoming calls from current clients, actively contributing to daily targets and objectives. There are also opportunities for committed Customer Experience Agents to engage in outbound calls to existing clients, utilizing your key competencies for effective cross-selling and up-selling.

Responsibilities:

• Serve as the voice of the business, ensuring an exceptional customer experience.
• Collaborate within a high-performing team, collectively working towards individual and team targets/goals.
• Comprehensive training provided, ensuring a smooth transition into your role.
• Success in this position requires a passion for exceeding goals and delivering a positive experience, even in challenging circumstances.
• Demonstrate high motivation, resilience, and a drive to surpass targets.
• Strong communication and listening skills are essential, aligning with FMI's mission and values.

Join us in creating a positive impact through excellent customer service

What next?

Click apply now and join our family

FMI is located close to the city centre and easily accessible via public transport

INDHP

FMI is a diverse business specialising in Field Management, Brand Management and Distribution and Contact Centre services across multiple sectors including FMCG, Drinks, Utilities, Telco, and Government. Our teams have been representing leading brands in Ireland for over 30 years.

We value our employees and help them grow through training and development opportunities. Our onboarding process sets you up for success, whether you're based in Dublin, Belfast, or out in the field. If you're passionate and enthusiastic about your career, FMI is the place for you.

Customer Service Specialist

As a Customer Experience Specialist, your role is to drive excellence and continuous improvement with high-quality standards in our Customer Service Operations. This involves partnering with internal stakeholders and overseeing the service provision of our Outsource Partner Operations.

What You'll Get

People are at the heart of what we do here, so it's essential we provide you with the right environment to perform at your very best.

Let's talk lifestyle: Healthcare, pension, and potential bonus. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria.

What You'll Do as a Customer Service Specialist

In your role, you'll collaborate with different people across a range of skillsets. Here's a flavour of your day-to-day:

• Partners closely with our Customer Service Outsource Partner to drive value initiatives for our customers.
• Collecting, analysing and interpreting customer data to identify requirements and useful information to optimize customer experience.
• Create and prepare insights to present to senior management and leaders.
• Working closely with internal and external teams to drive enhancements to our Customer Service technology stack
• Creating a communication platform to inform and educate product and service teams including Marketing, Buying and New Business initiatives.
• Support the Managed Service Partner in the delivery of Customer Experience by ensuring agents have access to relevant information proactively and efficiently.
• Develop and own the Customer Service Guidelines and Procedures.
• Support the Customer Service Senior Manager with the Customer Service Chatbot Strategy.
• Regularly analyze key performance metrics for Chatbot and Live Chat and use these insights to identify and drive enhancements such as new features or integrations that provide added value for customers
• Content management for the Customer Service Knowledge Base, ensuring it remains aligned with business changes. Work cross-functionally with internal teams to ensure the content is accurate, relevant, and timely.

What You'll Bring

Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:

• 5+ Years Experience in Customer Service
• A positive and approachable attitude with good problem solving skills
• Motivated, hardworking, with the ability to handle high-stress situations in a pressurised environment and maintain professionalism.
• Ability to prioritise tasks in a fast-paced environment; able to deliver solutions in face of unforeseen obstacles and challenging business requirements
• Proven experience with chatbot and live chat systems.
• Experience working with outsourced partners and managing service-level agreements (SLAs).
• Familiarity with emerging AI technologies and the ability to propose and implement new tools to improve customer service operations.
• Strong project management skills with the ability to devise and execute project plans for technology or process improvements.

About Primark

At Primark, people matter. They're the beating heart of our business and the reason we've grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together.

If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss.

JR-1749

Our fashion isn't one-size-fits-all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together.

REQ ID: JR-1749

This is not a remote/hybrid role

We are looking for a fluent Irish speaker.

Job Description:

What can we offer you?

• Expected earnings: €28,080 per year OTE (based on a combination of weekly salary and monthly commission for excellent performance)
• Full-time position: 40 hours per week, at €3.50 per hour
• Monday to Friday (with some potential Saturday hours)
• Shift pattern: 8am–5pm, 9am–6pm, and 11am–8pm – subject to change based on business needs
• Attractive bonus incentives worth potentially over €2,500 a ally
• Weekly pay and monthly commission

Join our dynamic team as a Customer Experience Agent, where you'll handle inbound calls from existing clients, actively contributing to daily targets and goals.

There are also opportunities for outbound calls to current clients, using your top communication skills for cross-selling and upselling effectively.

Responsibilities:

• Be the voice of the business, ensuring an exceptional customer experience
• Collaborate within a high-performing team, working towards personal and team targets together
• Comprehensive training provided, ensuring a smooth transition into your role
• Success in this role requires a passion for exceeding targets and delivering a positive experience, even in challenging situations
• Show high motivation, resilience, and drive to go beyond goals
• Strong communication and listening skills are essential, aligning with FMI's mission and values
• Join us to make a positive impact through outstanding customer service

Join us in creating a positive impact through excellent customer service

What next?

Click apply now and join our family

FMI is located close to the city centre and easily accessible via public transport

INDHP

FMI is a diverse business specialising in Field Management, Brand Management and Distribution and Contact Centre services across multiple sectors including FMCG, Drinks, Utilities, Telco, and Government. Our teams have been representing leading brands in Ireland for over 30 years.

We value our employees and help them grow through training and development opportunities. Our onboarding process sets you up for success, whether you're based in Dublin, Belfast, or out in the field. If you're passionate and enthusiastic about your career, FMI is the place for you.

Company & Culture

EXANTE is a pioneering wealth tech company that delivers cutting-edge centralized trading solutions and robust B2B financial infrastructure, driving value through innovative technology. Our proprietary trading platform offers seamless access to diverse financial instruments- including stocks, ETFs, bonds, futures, and options- all within a single, multi-currency account.

We cultivate a culture that transcends the ordinary, where rapid responses to market dynamics and proactive problem-solving are the norm. At EXANTE, the potential to make a meaningful impact is ever-present. Our team members continuously pursue personal and professional growth, empowered to spearhead change across people, processes, and products. True innovation stems from an insatiable desire for improvement, and everyone at EXANTE is committed to fostering this spirit and propelling the company into the future.

As a rapidly expanding global firm with over 600 talented employees from 65 nationalities across 70 locations, we are a frontrunner in the financial sector. Our investment priorities are clear: We prioritize investing in our most valuable asset - our people. Join us in shaping the future of finance.

About The Role

As Exante's Customer Experience Manager, you'll be at the heart of our commitment to customer-centricity. You will proactively champion service excellence across all teams, act as the voice of the customer, and spearhead initiatives that elevate satisfaction and loyalty.

Reporting Line: Marketing Director

Worksite: Remote

Responsibilities

• Embed the Voice of the Customer
• Advocate internally for customer needs, collaborating with cross-functional teams to prioritize and implement customer-driven projects.
• Build and maintain strong stakeholder relationships to turn insights into action.
• Monitor & Improve Satisfaction
• Develop and maintain a framework for tracking customer satisfaction metrics.
• Conduct client interviews (phone, online, face-to-face) to gather feedback.
• Analyze customer insights to identify trends, drive improvement plans, and raise satisfaction scores.
• Drive Cultural Change
• Lead and support initiatives that embed customer-first methodologies across the organization.
• Challenge the status quo and hold teams accountable for service quality.
• Escalation & Resolution
• Act as the central escalation point for service issues for top-valued clients.
• Perform root-cause analysis, define corrective actions, and coordinate next steps to resolve outstanding cases.
• Competitive & Market Analysis
• Research market trends and competitor practices.
• Propose recommendations to continuously enhance our customer experience.
• Optimize Customer Welfare
• Oversee the effective use of customer welfare processes.
• Identify vulnerable clients and ensure regional teams implement appropriate support measures.
• Enhance Key Touchpoints
• Collaborate on improving the UX of critical customer interactions: registration, funding/withdrawal requests, account reporting, etc.

Qualifications

• Leadership & Collaboration
• Proven ability to influence and deliver results through others in a matrix organization.
• Exceptional stakeholder-management and relationship-building skills.
• Customer-Centric Expertise
• Strong grasp of customer-centric methodologies, tools, and frameworks.
• Commercial Acumen
• Results-driven mindset with a track record of optimizing performance in a competitive, regulated financial environment.
• Analytical & Decisive
• Comfortable interpreting data to inform decisions and measure impact.
• Communication Skills
• Excellent written and verbal presentation skills, able to distill complex concepts into clear, compelling narratives.
• Industry Experience (Preferred)
• Background in finance or investment services.

This role is ideal for a hands-on leader who thrives on driving continuous improvement, influencing across teams, and championing the customer at every turn. If you're ready to make a measurable impact on Exante's service excellence, we'd love to hear from you.

Personality / Mindset

• Integrity & loyalty
• Team player with advanced communication and collaboration skills
• A hands-on, can-do attitude - always looking for solutions and thinking out of the box
• Overachiever mentality
• Capability to work and succeed in the fast pace and ever-changing environment

We Offer*

• Competitive salary
• Corporate benefits (choose your preferred options)
• Truly inspiring culture, pleasant and informal work environment
• Ongoing education & training programs
• Opportunity to network and connect in the Corporate Events
• Global career opportunities
• Benefits/perks vary depending on the nature of your employment with the company and the country where you work

A group of disruptive technology experts created EXANTE. With an impressive track record in the industry and knowledge of the markets, our systems are built to democratize access to global financial instruments for professional traders and institutional investors.

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We're re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we're inspired by innovation and anchored in our values. With hubs in the US, UK, Germany, Ireland, and Poland, we're building the future of online marketplaces –together.

From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.

And we're just getting started As one of the fastest growing marketplaces, we're looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.

The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team you will be tasked with doing anything possible to make sure our customers get the product they ordered as fast as possible. And if something went wrong, you are ensuring that we are doing everything possible to make it right.

• Interact with buyers and sellers with a customer first attitude ensuring a positive experience
• Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
• Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users
• Work with other departments to troubleshoot, research and resolve open questions
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

Curious about who thrives at Whatnot? We've found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

A hungry individual looking to jump start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reach the best possible outcome. Here's what we're hoping to see in your background:

• 2+ years of support experience handling email and/or chat services.
• Weekend availability required
• Fluent in English and French, with an understanding of the French Market
• Understanding of Ecommerce and Marketplace operations
• Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
• Obsession with customers / being customer first / serving customers
• Proactive problem-solver and process-improver
• Knowledge of Collectibles is a plus
• Bachelor's degree preferred
• Previous start-up experience is a plus

• Generous Holiday and Time off Policy
• Health Insurance options including Medical, Dental, Vision

• Work From Home Support

• Home office setup allowance

• Monthly allowance for cell phone and internet

• Care benefits

• Monthly allowance for wellness

• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Pension plans internationally

• Monthly allowance to dogfood the app

• All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy).

• Parental Leave

• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Please find our Whatnot Candidate Privacy Notice here.

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Compensation Range: €35K - €42.5K

Your mission
This is not a remote/hybrid role
We are looking for a
fluent Irish speaker
.
Job Description
What can we offer you?

• Expected earnings: €28,080 per year OTE (based on a combination of weekly salary and monthly commission for excellent performance)
• Full-time position: 40 hours per week, at €3.50 per hour
• Monday to Friday (with some potential Saturday hours)
• Shift pattern: 8am-5pm, 9am-6pm, and 11am-8pm - subject to change based on business needs
• Attractive bonus incentives worth potentially over 500 annually
• Weekly pay and monthly commission

Join our dynamic team as a
Customer Experience Agent
, where you'll handle
inbound calls from existing clients
, actively contributing to daily targets and goals.

There are also opportunities for
outbound calls
to current clients, using your top communication skills for
cross-selling
and
upselling
effectively.

Your profile
Responsibilities

• Be the voice of the business, ensuring an exceptional customer experience
• Collaborate within a high-performing team, working towards personal and team targets together
• Comprehensive training provided, ensuring a smooth transition into your role
• Success in this role requires a passion for exceeding targets and delivering a positive experience, even in challenging situations
• Show high motivation, resilience, and drive to go beyond goals
• Strong communication and listening skills are essential, aligning with FMI's mission and values
• Join us to make a positive impact through outstanding customer service

Join us in creating a positive impact through excellent customer service

What next?
Click apply now and join our family

FMI is located close to the city centre and easily accessible via public transport

INDHP

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