9 Customer Intelligence jobs in Ireland
FXC Customer Insights
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Who we are:
Irish Manufacturing Research (IMR) is a leading Research and Technology Organisation providing a portfolio of operations research, training, and consultancy services to Industry across the following four thematic pillars: Digitisation, Sustainable Manufacturing, Design for Manufacturing, and Robotics and Automation.
About FactoryXChange:
FactoryXChange (FXC) is an innovative European Digital Innovation Hub (EDIH) programme dedicated to accelerating digital transformation in Ireland's manufacturing sector. Through collaboration and targeted services, FXC supports enterprises to adopt cutting-edge technologies and best practices, driving economic, societal, and environmental impact.
What IMR offers:
- An opportunity to contribute to the national economic growth agenda.
- A competitive salary and pension.
- A friendly and flexible working environment with state-of-the-art Innovation Centres.
- Lots of diversity in terms of people, technology, projects, and ideas.
- The opportunity to join a dynamic and committed team.
- Interaction with a wide range of industrial clients and state partners.
The Role:
IMR are seeking a highly skilled and strategic Customer Insights & Communications Lead to lead the work package focused on customer experience, communications, and client data analytics for the FXC programme. The successful candidate will play a critical role in understanding diverse client profiles, classifying customer needs, and designing effective communication strategies. They will also support programme partners in their communications efforts and ensure the delivery of an impactful customer experience aligned with grant agreement objectives.
Key Responsibilities:
- Lead the communications and customer experience work package, overseeing planning, execution, and reporting.
- Analyse and classify client profiles, leveraging data to develop insights into customer needs and behaviours.
- Develop, implement, and manage comprehensive communication strategies targeting diverse client segments within the manufacturing sector.
- Collaborate closely with the Programme Coordinator, Programme Manager, and project partners to align communications and engagement activities with overall programme goals.
- Support partner organisations with communication best practices and facilitate consistent messaging across the consortium.
- Monitor and report on the effectiveness and impact of communications and customer engagement activities.
- Use analytical insights to inform adaptation and continuous improvement of customer experience and communication approaches.
Required
Skills and Experience:
- Bachelor's degree in Business, Marketing, Statistics, Economics, or related field.
- Master's degree or advanced certifications in market research or data analytics preferred.
- Strong background in customer insights and data-driven market analysis.
- Minimum 5 years' experience in customer insights, analytics, or relevant commercial lead roles.
- Proven track record of developing insights-driven strategies to support business growth and customer acquisition.
- Experience coordinating with multi-disciplinary teams and implementing CRM or analytics platforms.
- Proven experience managing communications and customer experience activities within EU-funded projects or similar large-scale, multi-partner programmes.
- Strong analytical skills with demonstrated ability to classify and segment clients and interpret complex data related to customer behaviour and needs.
- Excellent communication skills, both written and verbal, with experience developing strategic communications for diverse audiences.
- Ability to lead work packages, coordinate multiple stakeholders, and deliver results within target deadlines.
- Experience working with varied client profiles in technology or manufacturing sectors is highly desirable.
- Strong teamwork and collaboration skills to work effectively in a multidisciplinary, multi-organisational environment.
Location:
IMR offices are located in Rathcoole, Co Dublin and Mullingar, Co Westmeath. We offer a hybrid working model. Travel between offices and client sites will be required from time to time.
Salary & Benefits:
This position will command a package consisting of basic salary (€65,890 – €69,797 depending on qualifications and experience), employer pension contribution and 5 weeks holidays.
Closing Date:
All applicants must include an up-to-date version of your CV with their application. Electronic applicants only via LinkedIn or to
Closing date for receipt of all applications is 12 noon Thursday, 25
th
September 2025. Interviews are expected to take place week commencing 6
th
October 2025.
IMR is committed to creating a diverse and inclusive workplace. We actively promote equity and equal opportunity in all aspects of employment and welcome applications from candidates of all backgrounds, experiences, and identities. We do not discriminate based on age, disability, gender, race, religion, sexual orientation, or any other protected characteristic. We strive to ensure our recruitment processes are fair, accessible, and free from bias.
Customer Insights Placement Student
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Insights Placement Student
Because you'll make the difference
Ready to own your career in an ever-growing fashion hub? Then take on a Primark placement starting in Summer 2026. This is your chance to grab valuable experience in a global company that truly feels like a family. You'll have real projects with real autonomy. You'll get to know incredible experts who make our fashion a reality. And you'll gain off-the-scale exposure, making a huge impact for our customers and your future. Want it? Then own it on our undergraduate placement programme.
Because you matter
People are at the heart of what we do, so it's essential that we provide you with the right environment to perform at your very best. We offer benefits that put you first:
- Pay rate: Generous EUR 30,000 salary
- Development: A 12 month development programme which kicks off with our Freshers Week
- Balance: Our 'Your Day, Your Way' approach means you can finish up at 2pm every Friday if you've done your 37.5 hours that week
- Discounts: Use your in-store colleague discount across our fabulous range
- Support: Explore our well-being initiatives and Employee Assistance Programme, Let's Talk. As well as mentorship to get the most out of your year
- Holiday: Enjoy 27 days holiday on top of the Bank Holidays
And if you need to relocate to Dublin for the role:
- We'll support you with: flights at the start and end of your placement, an additional gross relocation allowance of EUR 1000 in your first month pay to help get you settled in, a bundle of homeware so you don't have to pack your duvet and pillows and a travel allowance to support with your travel over the holiday season. We'll also support you opening a bank account and registering for tax and social security in Ireland.
- Not sure where to live? Primark currently partner with Highfield House, student accommodation. You will have the option to stay at Highfield House and if you do, Primark will generously contribute towards 25% of your total annual rent and cover your deposit
About You
If you're an undergraduate looking for a 12 month placement before you head back to university for your final year, we'd love to hear from you. If you're in your last year at university or have already graduated, head back to the careers website to find other roles across the business.
About The Placement
You don't watch from the sidelines around here — you get stuck in. Through hands-on experience and responsibility from the get-go, you'll gain a vast insight into how our business works and contribute to it from day one. Inspiring, supportive colleagues will make you feel welcome and valued. And we'll also help you to develop your skill set and grow your potential through supported learning with on-the-job training, masterclasses, and an assigned buddy.
What You'll Need
Curious, detail-focused, organised, strategic thinker. That's you. You're someone who likes to question the "why" behind how people think and act; someone who is intrigued by what makes a brand. A great communicator who can engage people by creating a story, rather than just reporting numbers. You'll be able to navigate numerous stakeholders, develop relationships, and adapt findings to make insights bespoke to their function. With your initiative and interest in marketing research, you'll thrive in a fast-paced international environment thanks to your proactive attitude and brilliant problem solving.
What You'll Do
Explore the 'why' behind the 'what'. Your role will cover all things brand and consumer, helping the business understand how the Primark brand is perceived and what the key opportunities are for brand growth. To do this, you'll work on our brand tracker; working with our external agency to track consumer perceptions of Primark and competitors across numerous international markets. You'll evaluate consumer reactions to campaigns to understand the impact of marketing activations and help develop future strategy. On the consumer side, you'll explore the way people think and act, such as by creating consumer profiles, understanding country differences and the impact of media, and responding to ad-hoc requests. This will develop your skills in a variety of qualitative and quantitative research methods and give you the opportunity to make your mark on Primark. All this insight needs communicating, so you'll be challenged to present findings in an easy to understand, actionable manner. With Primark increasingly entering new markets, and consumer trends constantly changing, you'll work creatively to uncover new opportunities and help inform business strategy.
Why should you apply?
In Primark, we've always said everyone's invited and we're committed to making everyone feel safe and comfortable to be themselves. We believe that a diverse, inclusive, and accessible environment elevates us all, and enables creative ideas and collaboration to flourish. Because when we work together, we can accomplish so much more.
And yes, this place moves fast, and it's growing even faster but we're committed to providing the best, and most socially and environmentally ethical fashion that's affordable for everyone. Primark Cares is our commitment to reducing fashion waste, halving our carbon footprint, and improving the lives of the people who make our products.
This placement has real impact, you could even see the results of your work, out on the shop floor Make your CV look amazing and if you wow us, there could be a permanent job up for grabs when you graduate.
Our fashion isn't one-size-fits-all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together.
REQ ID:
JR-1264
Pharmacovigilance Data Analysis Manager
Posted 20 days ago
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**We believe that diversity adds value to our business, our teams, and our culture. We are committed to equal employment opportunity fostering an inclusive environment where diversity makes us be outstanding.**
Help us lead one of the world's largest pharmaceutical companies. We are a world leader in plasma-derived medicines with a presence in more than 100 countries, and a growing global team of over 20.000 people. That's why we need a _Pharmacovigilance Data Analysis Manager_ like you.
Role Mission: Provide operational support for global pharmacovigilance activities related to Grifols' investigational and marketed products. Ensure high-quality pharmacovigilance deliverables that comply with global regulatory reporting timelines. Manage project implementation and execution of safety systems, including ongoing business support and continuous improvement initiatives. Act as a key liaison with IT system administrators to validate and test system changes, ensuring compliance and alignment with business needs.
**What your responsibilities will be**
+ Lead and coordinate safety data analysis for aggregate reports preparation, signal management and ad hoc requests.
+ Support drug safety systems through business administration tasks, including database configuration updates, submission rules management and testing with regulatory authorities.
+ Serve as a subject matter expert in delivering and evaluating cost-effective, sustainable solutions that meet business requirements.
+ Manage documentation related to PV systems and applications, including SOPs, WPs, user requirements, functional/ technical specifications and process flow diagrams.
+ Drive change management initiatives to ensure smooth adoption of new processes and support the integration of new applications within the PV team.
+ Collect, prioritize and plan system improvements based on user feedback, while ensuring compliance with regulatory requirements.
+ Act as the primary PV contact for IT-related PV projects.
+ Drive Innovation through AI in Pharmacovigilance: Stay at the forefront of artificial intelligence advancements to identify and evaluate innovative technologies and processes that can enhance pharmacovigilance operations. This includes proactively assessing AI-driven tools and methodologies to improve signal detection, case processing, data analysis and regulatory compliance. Collaborate cross-functionally to pilot and implement solutions that increase efficiency, accuracy, and strategic value in safety monitoring.
**Who you are**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ You have a bachelor's degree in Health Sciences (pharmacy, nursing, medicine, veterinary, etc) or Bioscience (biochemistry, biotechnology, biology, etc). Additional training and/or experience in bioinformatics/biostatistics or data analysis tools (such as R or Power BI).
+ You have at least 4 years of pharmacovigilance experience including management of pharmacovigilance data bases.
+ You have proven knowledge of Good Pharmacovigilance Practices; existing legislation, regulations, guidelines, medical coding and safety-data administration.
+ You are proficient in Windows and MS Office (Excel, PowerPoint, Visio, Word).
+ Familiarity with reporting tools such as Business Objects is strongly preferred.
+ You have knowledge of E2b (R2) and E2b (R3) and to be familiarity with medical terminology, MedDRA, WhoDrug are a plus.
+ You speak fluent Spanish and English.
+ You are proven self-starter with strong work ethic and the ability to exercise good judgment.
+ You must be proactive, results oriented and have strong attention to detail.
+ Strong organizational, analytical and problem-solving skills with the ability to make structured decisions on a routine basis.
+ Strong interpersonal skills with the ability to interact and collaborate with personnel at all levels in a team environment.
+ You possess strong technical writing and communication skills with ability to create and present design proposals, test scripts, execute training sessions and conduct effective meetings.
+ Ability to effectively prioritize and manage multiple tasks to ensure successful completion targeted deadlines.
**What we offer**
It is a brilliant opportunity for you, Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment.
Information about Grifols is available at If you are interested in joining our company and you have what it takes for such an exciting position, then don't hesitate to apply!
We look forward to receiving your application!
**We believe in diverse talent and want to remove any barriers that may hinder your participation. If you require any adjustments in our selection process, please do not hesitate to inform us when applying. We are here to help.**
Grifols is an equal opportunity employer.
**Flexible schedule:** Monday-Thursday 7-10 to 16-19h and Friday 8-15h (with the same flexible start time).
**Benefits package**
**Contract of Employment:** Permanent position
**Flexibility for U Program:** Hybrid
**Location:** Sant Cugat del Vallès (preferably) / Other locations as Los Angeles, Clayton or Dublin will be considered
more about Grifols
**Req ID:**
**Type:** Indefinido tiempo completo
**Job Category:** I + D
Senior Manager, Global Marketing & C&CL Consumption & Purchase Analytics Intelligence Services
Posted 2 days ago
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Best in class analytics and the provision thereof is at the heart of this transformation. As part of this, the Senior Manager will be responsible for driving and leading consumption and purchase analytics and building analytic capability across the enterprise with strong connection within the Consumer, CCL and Category communities.
**What You will Do for Us:**
+ Drive and deliver consumption and purchase analytics leveraging standard reporting framework, scorecards and dashboards and other analytical tools.
+ Lead the global analytics roadmap for Household Panel/Global PITA continuous panel tools and scale harmonized especial analysis leveraging HHP.
+ Support in Consumer Tracking Analytics (BEACH WAVES) project.
+ Design and execute opportunity identification, performance and diagnostic analytic solutions to support business strategy integrating Consumer, Shopper, OBPPC, Commercial and Customer data (like retail measurement service, Household Panel/HHP+, Global PITA Tracker, Category Management analytics or Beach/Shopper Measurement System). Provides analysis based on standardized templates at speed and to scale.
+ Build consumer and shopper analytics capabilities, working closely with the Marketing Data, A/I and the E2E Shopper Analytics team and in partnership with C&CL, Center and OU HI.
+ Collaborates with the Senior Director, Global Marketing, C&CL, Consumption & Purchase
+ Analytics Intelligence Services to define the framework and roadmap of tools to step-change the Company's capabilities in Consumer and Shopper Understanding.
+ Work collaboratively within the MPS analytics team and the Purchase Protocols team to evolve the roadmap and adoption of HHP data across the System. Model a culture that improves the organization's comfort with the speed of change, challenging assumptions, relentless pursuit of improvement - all with a high sense of personal accountability.
+ Drive continuous improvement and learning through rigorous and consistent measurement & evaluation of activity.
**Qualifications & Requirements**
+ Knowledge and experience in consumer, shopper and channels tracking and analytic tools will be a strong advantage, as well as in shopper/retail syndicated tools
+ Must be well versed in research and advanced analytics (segmentation, performance drivers modelling, pricing/promotional effectiveness, in-store execution, category management). High knowledge and understanding of Household Panel and Consumer Tracking solutions.
+ Knowledge of and ability to interpret and apply data and insights to inform TCCC's brand strategy and programs.
+ Cross Functional Relationships: Knowledge of and ability to articulate to senior management the benefits of supporting cross-functional objectives to achieve the business plan.
+ Candidate must have strong analytics experience and be well versed in storytelling from data, translating analytics into actionable outcomes, with ability to simplify complex analysis to communicate the 'so what' for the business.
+ SME level experience and applied knowledge of insights and analytics as well as retail measurement service and household panel data.
**Related Work Experience**
+ Minimum of 7 years of work experience within insights and analytics.
+ Direct experience and proven expertise managing Household Panel analytics.
+ Experience working across teams and geographies in a complex, global environment working within teams of internal and external resources.
+ Experience in working directly with Marketing teams and designing, executing, and analyzing primary & secondary data. Enjoys the challenge of driving adoption for new transformational solutions, approaches, and services by leading change throughout the organization and influencing global end users and stakeholders for adoption.
**Education Requirements**
+ Bachelor's Degree and MBA or Advanced Degree required.
+ Strong educational background on consumer and shopper research and advanced analytics.
**What we can do for you**
+ Iconic & Innovative Brands: Our portfolio represents over 200 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico. Expansive & Diverse Customers. We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants.
**Skills**
+ Analytical Thinking, Brand Positioning, Brand Storytelling, Channel Management, Channels Strategy, Communication, Competitive Assessments, Consumer Segmentation, Consumer Trends, Decision Making, Digital Media Strategy, Group Problem Solving, Leadership, Market Research, Media Planning, Microsoft Office, Quantitative Research, Retail Marketing Strategy, Social Media Strategies, Syndicated Research, Waterfall Model
**Skills:**
Brand Repositioning; Shopper Marketing; Actionable Insights; Consumer Trends; Category Insights; Consumer Segmentation; Analytical Thinking; Data Driven; Customer Insights; Market Research; Market Data Research; Stakeholder Management; Consumer Behavior; Advanced Analytics; Brand Storytelling; Customer Analytics; Consumer Training; Marketing Data; Shopper Analytics; Analytics Insights
Annual Incentive Reference Value Percentage:15
Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Market Research Analyst
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Role Description
This is a full-time remote role for a Market Research Analyst . The Market Research Analyst will be responsible for conducting market analysis, gathering and analyzing market data, and preparing reports. Day-to-day tasks include collecting and interpreting data, creating surveys and questionnaires, performing competitor analysis, and presenting findings to the management team. The role also requires close collaboration with other departments to understand and respond to market needs effectively.
Qualifications
- Market Analysis and Market Research skills
- Strong Analytical Skills
- Excellent Communication skills
- Experience in conducting Research
- Ability to work independently and collaboratively
- Bachelor's degree in Marketing, Business Administration, Economics, or a related field
- Previous experience in market research or a related role is a plus
- Proficiency in market research tools and software is preferred
Market Research Analyst
Posted today
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Role Description
This is a full-time on-site role for a Market Research Analyst . The Market Research Analyst will be responsible for conducting comprehensive market research, analyzing market trends, and providing actionable insights. Day-to-day tasks include gathering and interpreting data, preparing detailed reports, and presenting findings to stakeholders. The role also involves identifying potential market opportunities, evaluating competitive environments, and supporting strategic decision-making.
Qualifications
- Market Analysis and Market Research skills
- Strong Analytical Skills
- Excellent Communication skills
- Proficiency in Research techniques
- Detail-oriented with the ability to work independently
- Proficiency with data analysis tools and software
- Bachelor's degree in Marketing, Business, Economics, or a related field
- Experience in the agriculture or fertilizer industry is a plus
Paid Online Market Research - Ireland
Posted 19 days ago
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About the latest Customer intelligence Jobs in Ireland !
Manager, Global Market Research and Competitive Intelligence
Posted today
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Azurity Pharmaceuticals is a privately held, specialty pharmaceutical company that focuses on innovative products that meet the needs of underserved patients. As an industry leader in providing unique, accessible, and high-quality medications, Azurity leverages its integrated capabilities and vast partner network to continually expand its broad commercial product portfolio and robust late-stage pipeline. The company's patient-centric products span the cardiovascular, neurology, endocrinology, gastro-intestinal, institutional, and orphan markets, and have benefited millions of patients. For more information, visit
Azurity Pharmaceuticals is proud to be an inclusive workplace and an Equal Opportunity Employer. Azurity's success is attributable to our incredibly talented, dedicated team that focuses on benefiting the lives of patients by bringing the best science and commitment to quality into everything that we do. We seek highly motivated individuals with the dedication, integrity, and creative spirit needed to thrive in our organization.
Brief Team/department Description
The Manager/Senior Manager of Global Market Research & Competitive Intelligence will play a pivotal role in shaping strategic decisions through data-driven insights across European and global markets (excluding North America). This role requires a strong strategic mindset, expertise in data analytics platforms, and the ability to communicate insights effectively to senior leadership. The ideal candidate will demonstrate leadership through adaptability, collaboration, and mentorship of analysts.
This role sits within Azurity's Global Business Intelligence function, supporting brand strategy and performance optimization across the EU and select global markets. The team partners closely with commercial, medical, and strategic functions to ensure insights are embedded into decision-making. This role offers the opportunity to influence high-level decisions and drive impactful outcomes across the EU and global markets through strategic insights and analytics.
Principle Responsibilities
Insight Generation & Strategic Influence
- Translate quantitative and qualitative market research into actionable insights that inform brand strategy across EU and global markets.
- Deliver compelling, executive-level presentations that shape strategic direction at both regional and global levels.
- Conduct market-level analytics and forecasting to support brand performance and growth.
Competitive & Market Intelligence
- Lead competitive analysis to assess market dynamics and product positioning and to monitor emerging threats.
- Manage relationships with market research and intelligence vendors, ensuring alignment with business needs and quality standards.
Cross-functional Collaboration
- Partner across departments—sales, marketing, market access, strategic accounts, portfolio management, finance, medical affairs—to align insights with corporate strategy.
- Collaborate with sales operations to enhance data visualization and integrate AI into decision-making workflows.
Performance Monitoring & Optimization
- Track brand health metrics (reach, frequency, revenue) and identify opportunities for improvement.
- Provide strategic recommendations based on trend analysis and predictive modeling.
Ad-hoc & Strategic Initiatives
- Design and execute custom analyses to support global initiatives such as product launches and market expansion.
- Stay current on industry trends and emerging tools to continuously elevate analytics capabilities.
Qualifications And Education Requirements
- Bachelor's degree in Business, Marketing, Analytics, or a related field (Master's degree preferred).
- 5+ years of experience in data analysis, market research, competitive intelligence, and/or strategic insights within or as a consultant to the healthcare industry, ideally possessing extensive knowledge of global biopharmaceutical market dynamics.
- Proficiency in healthcare data platforms (e.g., IQVIA, Symphony, MMIT) and data visualization tools (e.g., ThoughtSpot, Power BI), with advanced Excel capabilities.
- Strong communication skills with the ability to present complex data to executives.
- Demonstrated leadership capabilities and experience in team development.
- Ability to adapt and collaborate in a dynamic, cross-functional environment.
VP Research and Market Analysis
Posted today
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The VP Research & Market Analysis is tasked with producing, distributing, and presenting in-depth research covering airlines, aircraft & orders, OEMs and the broader aviation sector. This position plays a critical role in providing actionable market insights and up-to-date data to inform strategy and competitive positioning.
Responsibilities
- Analyse airline and lessor fleets to support business decision-making.
- Liaise with aircraft appraisers to track and interpret trends in aircraft valuations and lease rates.
- Aggregate and maintain comprehensive pricing data—including rentals and values—in collaboration with the pricing team, ensuring market intelligence is current and accurate.
- Ensure the senior management team is kept abreast of all market information and trends especially values and rentals.
- Conduct market and competitor research to support pricing analyses and evaluate leasing opportunities, monitoring industry and economic trends for business adaptation.
- Prepare and present regular market updates on aircraft values, lease rates, trading, and macro trends to senior management and external audiences.
- Deliver regular monthly and quarterly market updates, as well as provide timely responses to ad-hoc research requests
- Support creation of marketing materials for investors and provide news-driven insight for investment analysis and analytical models.
- Assist transaction approval processes and draft presentation materials for internal committees.
- Build relationships with OEMs and appraisers, assessing the impact of production rate and aircraft developments.
- Help establish aircraft rating methodologies, informing acquisition and disposal strategies.
- Support company-wide long-term planning and financial analysis.
- Lead market analysis projects, synthesizing research and pricing data for strategic recommendations
- Build and maintain a comprehensive commercial transaction and market data database.
- Attend industry events to stay updated on aviation trends and deepen market understanding
Required Experience
- 5-7 years' Research and Analysis experience within the Airline/Aircraft Leasing industry with additional experience in banking, financial services or strategy consulting
- Experience with transaction pricing, risk analysis or aircraft valuations
- Bachelor's degree in business, Finance, Economics, Accounting or Engineering
- Experience with Microsoft Excel & PowerPoint, Power BI
- Experience with large datasets
- Demonstrated proficiency in oral and written English