474 Customer Relations jobs in Ireland

At Apple, we believe that dedication, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a huge impact with our customers. Building this environment starts with you In this Customer Relations role you will represent Apple as the Company's highest Customer concern point with the ultimate scope of restoring Customer confidence in Apple. You will strengthen Customers loyalty and faith in Apple as a whole. You will see opportunities for operational improvements and suggest improvement strategies. You will have the autonomy to use acumen when juggling Company and Customer needs. As part of the Customer Relations Admin team you take full responsibility for Customer cases and see these cases through to completion, for both English and Arabic speaking markets.

Description

Provide comprehensive support and resolution options, including appeasement solutions to Apple customers and AppleCare Representatives Conduct phone or email outreach to finalise customer requests, such as collecting & processing information for repairs, refunds, or agreement sales Offer consultative support to other AppleCare Advisors or teams via email on relevant issues, including consumer law coverage support Manage backend investigations and transactional activities as needed Outreaching to customer to complete AC+ Sales

Minimum Qualifications

• Fluency in English and Arabic.
• You are passionate about solving Customer problems and restoring their confidence in Apple.
• You have strong communication skills, including the ability to actively listen to the Customer and be able to negotiate where needed.
• You have excellent organisational/time management skills. You are able to discern priorities from urgencies and have the ability to work under tight deadlines and pressure.
• You have outstanding and consistent follow through until full resolution of Customer issues.
• You are an excellent problem solver and decision maker; you can make good judgments by weighing up the Customer's needs as well as the needs of the business.

Preferred Qualifications

• Familiarity with Apple Operating Systems
• You are detailed oriented and analytical, while also being able to look at the bigger picture.
• You are curious and ambitious, and like to think creatively.
• You are target-oriented.
• You can multitask.
• You are flexible and willing to explore additional responsibility, and assist in the execution of new projects.
  You can work autonomously with little supervision.

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McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. You'll interact with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we're looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you'll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more

At Glenveagh, we're proud to build homes and support communities. And we build strong teams that enable us to do that.

As one of Ireland's Best Large Workplaces in 2025, and the first construction company in Ireland to be accredited with the Gold Investors in Diversity mark, we create a workplace where everyone feels supported, and able to grow their career. We're looking for people who want to play their part in delivering homes to individuals and families, and all while availing of great benefits and the opportunity for long term career development.

We are currently looking for a Customer Care Coordinator to join our Head Office team in Maynooth.

Key Responsibilities & Duties:

• Facilitate the customer care journey from point of completion through to the end of the warrantee period
• Communicate and liaise with customer's via all available channels (email, video chat, telephone or face-to-face) in order to effectively and efficiently resolve queries/issues
• Respond to all customer enquiries in a timely manner, deal with any customer complaints that arise
• Accurately log all defects into the defect tracker and issue defects out to relevant subcontractors and vendors
• Liaise with relevant site teams regarding raised issues, inform teams of recurring complaints
• Assist the Senior Customer Care Manager to accurately maintain the defects tracker log
• Other adhoc duties as required by the company
• Capability and willingness to apply AI tools & techniques to enhance outcomes, with a proactive approach to learning & leveraging emerging technologies

• Significant experience in a customer care position where you have been managing a high volume of both customer queries and complaints
• Strong IT skills including MS Office. Experience using Zendesk would also be an advantage for this role
• Experience within the construction/property industry would also be a bonus
• Excellent communication skills are a must for this role - face-to-face, via phone, via email/live chat

Our Values

• Collaborative:Proven ability to work effectively within a team environment
• Customer Focused:Strong problem-solving skills with a customer-first mindset
• Safety First: Committed to maintaining a safe and inclusive working environment
• Can-Do:Proactive and solution-oriented mindset with a willingness to go the extra mile
• Innovative:Open to new technologies and methodologies to enhance efficiency and effectiveness

• Competitive salary in one of Ireland's fastest growing PLCs with regular compensation reviews
• Performance related bonus
• Comprehensive health insurance for you and your dependents
• Contributory pension scheme
• Tax saver travel and bike to work
• Paid volunteering days
• Continuous Professional development (CPD) programme & funding
• Employee Assistance Programme
• Long term illness cover
• Peace of mind with life assurance
• Family friendly policies including flexible parental leave, fertility leave, and paid maternity and paternity leaves
• Employee committees - Employee Network Groups, Sports and Social, Great Place to Work
• An exciting Wellbeing Programme with events and activities running throughout the year both online and in-person

Glenveagh is an equal opportunities employer and welcomes applications from suitably qualified candidates from all sections of the community. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the recruitment process, please notify the Talent Acquisition team by contacting

We are pleased to announce a vacancy for a Customer Care Advisor for IPS Ireland, a TVH company, based in Dundalk.

The key function of this role is to act as a primary contact for Internal sales, supporting a wide range of sales processes to drive and achieve the organisation's sales goals. As a Customer Care Advisor you will have your own customer base and will manage the daily processing of enquiries, orders and any returns requests for your customers. Additionally, you will act as back up for your colleagues to ensure service levels are maintained. Key responsibilities will include answering calls, emails, or chats, providing product or service information, and escalating complex problems to the appropriate department.

In summary the key requirements of the role are:

● Excellent communication skills

● A customer-oriented focus and a willingness to solve problems

● Prioritise the workload and have an attention to detail

● Excellent organisational and IT skills

● Strong relationship building skills

● A natural problem solver who dares to ask questions and dig deeper

As the role evolves you will combine customer-centric service with a proactive sales drive, becoming a crucial partner in the development of both new and existing accounts. This includes not only nurturing current accounts to ensure their success and retention, but also proactively seeking out and closing new business.

What we are looking for:

● A willingness to learn and undergo training

● Ability to manage multiple customer enquiries

● A strong and motivated team player.

● Ability to register and manage customer data and documentation in CRM & Salesforce

● A willingness to contribute to sales objectives through proactive prospecting and participation in calling campaigns

● Ability to analyse customer insights and sales data to detect new opportunities

About Us

IPS Ireland Ltd (Independent Parts & Service) is Ireland's leading supplier of access platform parts, construction parts, service, and workshop consumables across the UK and Ireland. Founded in 2013 and based on the east coast, IPS Ireland is an award-winning, Irish-owned company and winner of "Top Team of the Year 2024" at the Plant & Civil Engineer Awards.

IPS Ireland is part of TVH, a global leader in parts and accessories for material handling, industrial, construction, and agricultural equipment, combining local expertise with international strength and innovation.

Job Types: Full-time, Permanent

Benefits:

• Company events
• On-site parking

Work Location: In person

At Glenveagh, we're proud to build homes and support communities. And we build strong teams that enable us to do that.

As one of Ireland's Best Large Workplaces in 2025, and the first construction company in Ireland to be accredited with the Gold Investors in Diversity mark, we create a workplace where everyone feels supported, and able to grow their career. We're looking for people who want to play their part in delivering homes to individuals and families, and all while availing of great benefits and the opportunity for long term career development.

We are currently looking for a Customer Care Manager to join our Head Office team in Maynooth.

Key responsibilities and duties

• Managing the customer care supervisor and coordinators and providing support
• Dealing with all legal and escalated issues
• Liaising with OMC's, arranging inspections/snagging and arranging sign off. Ensuring site teams close out any issues arranged
• Liaising with design teams, consultants, construction teams to ensure any queries are addressed from issues identified
• Managing Zendesk and ensuring reports are issued on weekly basis, ensuring the teams KPI's are being met
• Managing maintenance out of hours contractors
• Quarterly lessons learned meetings and presentation with various departments
• Managing all residents' association, attending meetings
• Dealing with all legacy issues and overdue tickets
• Dealing with customers in a professional matter
• Regular meetings with subcontractors and suppliers
• Ensuring outstanding and legal undertakings are closed out in a prompt manner.
• Reviewing customer care costs on quarterly basis

• Proven experience managing customer care teams, including supervisors and coordinators
• Strong background in handling escalated customer issues
• Experience liaising with OMCs and coordinating inspections, snagging, and sign-offs
• Ability to work closely with design, consultancy, and construction teams to resolve technical queries
• Proficiency in using Zendesk or similar customer service platforms, with experience producing performance reports and tracking KPIs
• Strong contractor management skills, including overseeing out-of-hours maintenance services
• Excellent presentation and communication skills, with experience leading cross-departmental meetings
• Proven ability to build and maintain relationships with residents' associations or community groups
• Experience managing and resolving legacy issues and backlog tickets effectively
• Demonstrated professionalism and customer service excellence in dealing with clients
• Strong negotiation and stakeholder management skills, including regular engagement with subcontractors and suppliers
• Strong financial acumen with experience reviewing and managing customer care budgets or costs on a quarterly basis

Our Values

• Collaborative:Proven ability to work effectively within a team environment
• Customer Focused:Strong problem-solving skills with a customer-first mindset
• Safety First: Committed to maintaining a safe and inclusive working environment
• Can-Do:Proactive and solution-oriented mindset with a willingness to go the extra mile
• Innovative:Open to new technologies and methodologies to enhance efficiency and effectiveness

• Competitive salary in one of Ireland's fastest growing PLCs with regular compensation reviews
• Performance related bonus
• Comprehensive health insurance for you and your dependents
• Contributory pension scheme
• Tax saver travel and bike to work
• Paid volunteering days
• Continuous Professional development (CPD) programme & funding
• Employee Assistance Programme
• Long term illness cover
• Peace of mind with life assurance
• Family friendly policies including flexible parental leave, fertility leave, and paid maternity and paternity leaves
• Employee committees - Employee Network Groups, Sports and Social, Great Place to Work
• An exciting Wellbeing Programme with events and activities running throughout the year both online and in-person

Glenveagh is an equal opportunities employer and welcomes applications from suitably qualified candidates from all sections of the community. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the recruitment process, please notify the Talent Acquisition team by contacting

About the Company

• HealthBeacon is a leader in digital health therapeutics with headquarters in Dublin and offices in Richmond, Virginia. We connect people to better health through sustainable, digitally-enabled solutions.

About the Role

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As a Customer Care Associate at HealthBeacon you will be responsible for providing exceptional support to our valued customers and patients. You will use a unique combination of empathy, persuasive communication and technical ability to assist patients with our HealthBeacon Injection Care Management System. By demonstrating excellent verbal communication skills, you will guide the patient from enrolment through to using the HB ICMS. Your attention to detail, strong organisational skills and commitment to patient wellbeing will ensure compliance within a regulated environment. You will also support across our software platforms, providing a best-in-class service to all users, including both Clients and HealthCare professionals.

What will you do?

• Develop a deep understanding of the HealthBeacon Injection Care Management System to address patient queries and provide comprehensive assistance to patients.
• Develop a deep understanding of HealthBeacon's software platforms to support users in troubleshooting issues and answering queries as required.
• Outreach to patients in line with your daily targets to outline the program on offer and onboard the patient onto the program
• Proactively resolve patients queries in a timely manner. Learn how to troubleshoot problems and provide solutions to issues raised by patients.
• Escalate issues to your line manager and other relevant team members as required
• Support patient queries through multiple channels which include Call, Email, SMS and Chat
• Work collaboratively with various teams in HealthBeacon including technical support, production and project management.
• Gather all relevant information, document and report adverse events accurately and in line with regulation and compliance.
• Ensure that all standard operating procedures and regulations are followed in line with policy terms

Qualifications & Skills

• A minimum of 2 years' experience in customer care (healthcare experience is an advantage)
• Exceptional interpersonal skills and a natural ability to empathise with patients and create positive interactions using strong persuasive, verbal skills
• Solid technical ability with knowledge of Zendesk or Twilio an advantage
• An ability to problem solve and demonstrate a solution orientated approach to issues raised by patients, clients and customers.
• A collaborative, team player who also has the ability to work independently.
• Possess a high level of patience, resilience and an ability to empathise with patients
• Proven experience in pharmacovigilance reporting and regulations - while not essential is an advantage
• Understanding of data protection procedures and consequences of dealing with confidential information.
• Strong organizational and time management skills to prioritize tasks and meet deadlines
• Team orientated attitude with an ability to work with various teams in the company
• Ability to work under own initiative and be proactive in recommending and implementing process improvements.

About the role

Join our growing team at Tesco Ireland's Waterford Customer Engagement

Join our growing team at Tesco Ireland's new Waterford Customer Engagement Centre.

We are currently looking to recruit Customer Care Representatives at our Waterford Customer Engagement Centre. Successful candidates will join at 95% of the established rate which is €14.68 per hour moving to €5.45 per hour after 6 months.

Based at our Waterford Customer Engagement Centre, the successful candidates will manage inbound and outbound contact from our customers by responding to and resolving queries, logging different contact types, and recording interactions.

You will use your skills and knowledge to deliver appropriate solutions and provide an effortless service to our customers.

.

You will be responsible for

• Resolving product and service problems by clarifying the customer's query and identifying and implementing a resolution
• Taking ownership of the issue and following through on commitments make
• Recommending improvements based on customer needs analysis
• Participating in Every Day conversations with my manager
• Sharing my knowledge freely with others
• Supporting my colleagues to achieve team goals and objectives
• Delivering my own personal objectives
• Following our Business Code of Conduct and always acting with integrity and due diligence
• Continually developing my skills to be the best I can be in my role
• Looking for and raising opportunities to improve processes and practices in the business and embracing change
• Role modelling the Tesco values and leading by example in what I do and how I behave
• Ensuring I understand our core purpose and the role I play in delivering this

You will need

Operational skills relevant for this job:

• Excellent communication skills (both verbal and written)
• Customer service orientation
• A responsible attitude
• Adaptability and flexibility

Experience relevant for this job:

• Leaving certificate or equivalent required
• Knowledge of customer service principles & practices
• Team work & working on own initiative
• IT literacy

Whats in it for you?

We offer excellent benefits that help make Tesco a great place to work. These include but aren't limited to:

• Competitive Salary
• Pension Scheme*
• Annual Bonus Scheme*
• Life Assurance Cover
• Our Virtual GP service provides free and confidential access to an online GP through video GP consultations, and online prescription service for colleagues. The service is also available to families of colleagues who live at the same address for a reduced cost.
• 24/7 access to our Employee Assistance Programme (EAP) for you and family members for in the moment emotional support along with free access to a range of wellbeing services supporting you under our new Wellbeing First approach of Body, Mind and Life.
• Colleague Clubcard offering 10% discount across stores and online, with 15% discount weekends once a month (Friday to Sunday), and 20% off twice a year. There is also 20% off F&F clothing, all year long, these various discounts can be extended to a family member with a 2nd Clubcard available.*
• Annual leave
• Save As You Earn Scheme
• Paid Family Leave
• Bike to Work
• Long Service Awards
• Commuter Scheme
• Wellbeing Initiatives

About Us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is "Serving our customers, communities and planet a little better every day". Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet. Through initiatives like the Tesco Community Fund, our association with Children's Health Foundation, our partnership with FoodCloud and our Stronger Starts programme, we have supported over 21,000 community groups, raised over 5 million for medical equipment, and provided almost 15 million meals nationwide, to those living in food insecurity.

Tesco has operated in the Irish retail market since 1997, and with 170 stores nationwide, we employ over 13,000 people in cities and towns around Ireland, supporting almost 45,000 jobs directly and indirectly. We partner with over 500 Irish suppliers - of which almost three-quarters are small and medium enterprises - which in turn supports almost 13,000 farming families around Ireland. Tesco is the single largest buyer of Irish food and drink in the world, buying 6 Billion a year; more than any other single country in the European Union, more than even the USA which you perceive as a massive buyer of Irish food.

We work closely with suppliers across Ireland who are dedicated to making the best products for our customers and this is reflected in the numerous awards our products have won over the years including Blás Na hÉireann, World Steak Challenge and Great Taste Awards.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. It is embedded in our values: we treat people how they want to be treated. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend a % of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. We've taken steps to ensure our stores are places where everyone feels welcome to shop too, with colleagues all trained to support those with a visible or hidden disability through the Sunflower Lanyard programme.

We're a big business with diverse working patterns and many business areas which means that we can find something that works for you.

Tesco is committed to celebrating diversity and everyone is welcome at Tesco. We're committed to providing a fully inclusive recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require. For further information on the accessibility support we can offer, please click

How can I let Tesco know I need additional support?

Please let us know you need additional support by emailing

This will allow us to understand more about you and how we can best support you through the recruitment process

Job Title: Customer Care Executive

Location: Dublin, Ireland (Hybrid Working)

Contract: Full Time, Fixed Term Contract (12 Months)

About us: The Irish Times has delivered top quality news, opinion and analysis since it was first published in 1859. As media technologies evolve, so do our methods of storytelling and delivery. The Irish Times continues the transition from print to multiplatform publication, while upholding the journalistic principles that earned it the reputation as Ireland's paper of reference.

In recent years, the Irish Times Group expanded its interests to include The Irish Examiner and The Echo, Regional newspapers and in addition to the Citywest print facility, the property website , recruitment website , news website , ScoreBeo &

The role:

This role within the customer service team will be responsible for handling our new and existing digital subscribers and home delivery customers.

The person appointed will assist with all subscription queries ensuring the highest standard of customer service. The successful candidate will be responsible for multichannel contacts and taking a proactive approach to customer service for our subscribers.

The suitable candidate will have previous experience working in a customer service role. They will have excellent communication skills and demonstrate resilience within a fast paced, dynamic environment. The role requires excellent organisational and problem solving skills. Includes some weekend working on a rotation basis.

Responsibilities:#

• Speaking with customers via email, on the phone, social or live chat.
• Identifying and assessing a customer's needs to ensure they are satisfied.
• Meeting all personal and team targets.
• Building lasting relationships with customers and ensuring they feel supported and valued.
• Dealing with customer complaints with patience and compassion as well as striving for first contact resolution.
• Maintaining customer records by updating and managing their account information within our CRM and other subscription software.

Skills and Experience:

• Minimum 1 year experience working within a customer service role
• Experience in a customer facing environment
• Good working knowledge of systems
• Excellent Microsoft Office experience
• Shows a strong appreciation of The Irish Times brand/product

Benefits:

The Irish Times group operate a Hybrid working policy.

Our benefits include, Health Insurance, Pension Contribution, Sick Leave Cover, Maternity and Paternity Leave, Irish Times Premium Digital Subscription, Income Protection Policy, Corporate Gym Membership, Free Digital GP and Life Assurance Policy.

Role Title:

OECC Customer Care Agent

Business Area:

Openeir Wholesale

About This Role:

The role of an OECC Agent is to provide a high level of service to our customers to ensure all queries regarding Order and Fault placement and delivery of same are addressed and resolved within the Regulated guidelines. The Individual is expected to develop a strong understanding of the full open eir RAP and non-RAP product suite covering WLR, NGA, NGN, White Label and GNP. They must have a good Technical tendency as knowledge and understanding of complex tests and results is a core element of the role. They will work with our customers to triage complex fault and order queries. The Agent must be able to work within tight guidelines while also having the ability to use their own initiative to manage customer expectations and resolve any issues through the use of multiple complex systems in a somewhat pressurised environment.

Expectations From The Role:

Key Responsibilities

• Own customer queries relating to Orders and Faults through to resolution that come into oeCC via Call Centre and email channels
• Daily use of Salesforce/CRM tool to ensure all cases are logged as required for analysis and KPI reporting back to Customers.
• Extensive knowledge of 10+ systems to ensure ability to address issues impacting our customers.
• Understand all KPIs associated with oeCC, Call handling times, Speed to Answer, Abandon call rate, Productivity Rate all of which must be adhered to within allocated SLAs
• Manage Manual Tasks that fall out for completion to oeCC to minimise Penalty Payments as per agreements with Industry
• Deal with Operators 2nd Level support teams to triage faults and manage resolution of same within eir group functions such as SMC and FAO.
• Over time grow expertise and knowledge to cover WLR, NGA and Data product suite becoming expert point of contact for Operators who purchase products and services from open eir.
• Support Key Strategic Progammes as required as Subject Matter Experts (SME)
• Deliver total customer satisfaction through all communication channels.

Requirements For A Successful Application:

Qualifications, Knowledge & Experience

• Experience in customer service ideally 2nd level Technical support experience or experience in telecoms industry
• Excellent communication and customer handling skills
• Consistent attendance and time keeping records and clear HR record
• Proven ability to reach targets and meet key KPI's on a consistent basis
• Minimum of 12 months service in customer support environment

Others:

Business Competencies

• Functional/Technical Skills
• Customer Focus
• Problem Solving
• Driver of Results

People Competencies

• Time Management
• Decision Quality