34 Customer Relationship jobs in Ireland

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often-that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at-all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals-no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
**Job Description**
CAM Ireland Manager is responsible for the management of Elavon's base Customers within SME segment in assigned territory. This role delivers revenue growth through the effective leadership of a team of up to 10 Account Managers, as well as by overseeing performance of Hybrid account management model in a matrix structure (if deployed). This revenue growth is being derived from a deep understanding of Customers' needs, expanding cooperation for additional outlets and selling value adding products and services.
CAM Manager is responsible for the management of Customer attrition across the SME Customer portfolio in assigned territory. They must employ strategies and take the necessary action to ensure that our attrition measures of revenue, Customer number and volume are managed to support the growth objectives of the European business.
The CAM Ireland Team manager is responsible for delivery of change and optimisation of the CAM Ireland team in consultation with the other market managers and the Head of CAM UK&I
To succeed in this role, CAM Manager needs to demonstrate exceptional leadership focused on high volume of customer accounts, is able to show previous success of leading a sales or account management team delivering revenue growth and is extremely results orientated.
CAM Manager is reporting into Head of CAM for Europe.
**Responsibilities:**
+ Provide leadership, direction and vision to the account management team and ensure that the team achieves its key revenue and customer retention targets.
+ Proactively manage the up sell and cross sell activity undertaken by the team to existing customers. This activity will include but not be limited to the additional sales of DCC, Security Products, add locations, e-commerce gateways and additional card types.
+ Responsible for executing and reporting on the performance of the account management team and team KPIs.
+ Lead a cross divisional effort of all key business areas including Credit & Risk, Operations & Customer Service, Finance, Marketing, Fraud, Legal, P&P and Sales to minimise customer, revenue and volume attrition across the entire region.
+ Lead selected European CAM initiatives and work streams and drive innovation, digital adoption, increase in efficiency.
+ Use proven account management strategies to improve customer loyalty and increase customer longevity. Define strategy for portfolio allocation and participate in defining re-price strategies.
+ Work across internal and external stakeholders to continuously improve our customer experience in a manner which ensures increased profitable revenue.
+ Liaison with key stakeholders within SME, Corporate and Partner segments, in particular with leads of Sales and Bank Alliance environments.
+ Overseeing performance of Hybrid Account Management model
+ Identify and monitor market trends and competitor activity in order to gain competitive advantage and create plans which enable the team to quickly take advantage of opportunities that are presented.
+ Take full responsibility for up to 10 team members.
+ Be actively involved in developing and coaching those within the team to achieve their own ambitions and those of the company.
+ Build a succession plan which ensures business continuity.
**Technical Competencies:**
+ An ability to coach and create a winning culture
+ Ability to manage through difficult situations in a manner which ensures the business achieves its goals.
+ Knowledge of the value add services available in the acquiring space is a plus.
+ A proven ability to achieve success through a management team both direct and in a matrix management structure.
+ A proven track record of selling multi products and services within an existing account base
+ Expert level of knowledge of customer lifecycle and gaining customer loyalty
+ Proven ability of recognising and developing talent
+ An ability to analyse and make sense of large amounts of information to determine which opportunities will yield the best return
+ A proven ability of striving for continuous improvement
+ Well developed account management / customer service /relationship skills
+ A good negotiator who negotiates to win / win outcomes
+ A self starter who uses their own initiative to ensure that they achieve the organisations goals.
**Qualifications:**
+ Bachelor degree in economics / business or similar
+ 3-5 years of management experience
+ 2+ years of banking/financial services experience is a plus
+ A proven track record of leading teams to success
+ A proven track record of increasing value through selling of additional value added services and deploying succesful retention strategies to increase the customer life cycle.
+ Knowledge of Salesforce CRM system is a plus
**Competencies:**
**Collaboration** - Build partnerships and promote a culture of teamwork to drive one U.S. Bank.
**Customer Centricity** - Build strong customer relationships and deliver customer centric solutions
**Drive for Results** - Hold self and others accountable to consistently achieve meaningful results.
**Inclusion** - Build a culture of equity and inclusion in which diverse ideas, talent and perspectives are welcomed and encouraged.
**Risk**
Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.
**Ethics and Trust**
Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity
**This role has been identified as a Controlled Function ("CF4 &CF7") under the Central Bank of Ireland's Fitness & Probity Regime. Accordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the Fitness and Probity Standards. Applicants agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the Fitness and Probity Standards and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose.**
**Location: Cherrywood or Arklow**
The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
This position is not eligible for visa sponsorship.
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants ( .
**Benefits** :
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
**Posting may be closed earlier due to high volume of applicants.**

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often-that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at-all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals-no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
**Job Description**
CAM Ireland Manager is responsible for the management of Elavon's base Customers within SME segment in assigned territory. This role delivers revenue growth through the effective leadership of a team of up to 10 Account Managers, as well as by overseeing performance of Hybrid account management model in a matrix structure (if deployed). This revenue growth is being derived from a deep understanding of Customers' needs, expanding cooperation for additional outlets and selling value adding products and services.
CAM Manager is responsible for the management of Customer attrition across the SME Customer portfolio in assigned territory. They must employ strategies and take the necessary action to ensure that our attrition measures of revenue, Customer number and volume are managed to support the growth objectives of the European business.
The CAM Ireland Team manager is responsible for delivery of change and optimisation of the CAM Ireland team in consultation with the other market managers and the Head of CAM UK&I
To succeed in this role, CAM Manager needs to demonstrate exceptional leadership focused on high volume of customer accounts, is able to show previous success of leading a sales or account management team delivering revenue growth and is extremely results orientated.
CAM Manager is reporting into Head of CAM for Europe.
**Responsibilities:**
+ Provide leadership, direction and vision to the account management team and ensure that the team achieves its key revenue and customer retention targets.
+ Proactively manage the up sell and cross sell activity undertaken by the team to existing customers. This activity will include but not be limited to the additional sales of DCC, Security Products, add locations, e-commerce gateways and additional card types.
+ Responsible for executing and reporting on the performance of the account management team and team KPIs.
+ Lead a cross divisional effort of all key business areas including Credit & Risk, Operations & Customer Service, Finance, Marketing, Fraud, Legal, P&P and Sales to minimise customer, revenue and volume attrition across the entire region.
+ Lead selected European CAM initiatives and work streams and drive innovation, digital adoption, increase in efficiency.
+ Use proven account management strategies to improve customer loyalty and increase customer longevity. Define strategy for portfolio allocation and participate in defining re-price strategies.
+ Work across internal and external stakeholders to continuously improve our customer experience in a manner which ensures increased profitable revenue.
+ Liaison with key stakeholders within SME, Corporate and Partner segments, in particular with leads of Sales and Bank Alliance environments.
+ Overseeing performance of Hybrid Account Management model
+ Identify and monitor market trends and competitor activity in order to gain competitive advantage and create plans which enable the team to quickly take advantage of opportunities that are presented.
+ Take full responsibility for up to 10 team members.
+ Be actively involved in developing and coaching those within the team to achieve their own ambitions and those of the company.
+ Build a succession plan which ensures business continuity.
**Technical Competencies:**
+ An ability to coach and create a winning culture
+ Ability to manage through difficult situations in a manner which ensures the business achieves its goals.
+ Knowledge of the value add services available in the acquiring space is a plus.
+ A proven ability to achieve success through a management team both direct and in a matrix management structure.
+ A proven track record of selling multi products and services within an existing account base
+ Expert level of knowledge of customer lifecycle and gaining customer loyalty
+ Proven ability of recognising and developing talent
+ An ability to analyse and make sense of large amounts of information to determine which opportunities will yield the best return
+ A proven ability of striving for continuous improvement
+ Well developed account management / customer service /relationship skills
+ A good negotiator who negotiates to win / win outcomes
+ A self starter who uses their own initiative to ensure that they achieve the organisations goals.
**Qualifications:**
+ Bachelor degree in economics / business or similar
+ 3-5 years of management experience
+ 2+ years of banking/financial services experience is a plus
+ A proven track record of leading teams to success
+ A proven track record of increasing value through selling of additional value added services and deploying succesful retention strategies to increase the customer life cycle.
+ Knowledge of Salesforce CRM system is a plus
**Competencies:**
**Collaboration** - Build partnerships and promote a culture of teamwork to drive one U.S. Bank.
**Customer Centricity** - Build strong customer relationships and deliver customer centric solutions
**Drive for Results** - Hold self and others accountable to consistently achieve meaningful results.
**Inclusion** - Build a culture of equity and inclusion in which diverse ideas, talent and perspectives are welcomed and encouraged.
**Risk**
Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.
**Ethics and Trust**
Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity
**This role has been identified as a Controlled Function ("CF4 &CF7") under the Central Bank of Ireland's Fitness & Probity Regime. Accordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the Fitness and Probity Standards. Applicants agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the Fitness and Probity Standards and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose.**
**Location: Cherrywood or Arklow**
The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
This position is not eligible for visa sponsorship.
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants ( .
**Benefits** :
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
**Posting may be closed earlier due to high volume of applicants.**

Head of Client Relations and Services. Are you an experienced Client Operations and Services Manager with proven experience from the telecoms sector? Are you looking for a new challenge? Our client, a high profile organisation & major employer in the sector, are now expanding their commercial leadership teams & have engaged with us in Cpl to help them recruit an experienced candidate to take on this key role. This is a fantastic opportunity for an ambitious, suitably qualified & commercially focused professional to further develop their career in a highly successful organisation within a dynamic industry sector so if youre interested, please apply! The Job: Reporting directly to the CEO, you will be a key member of the senior leadership team & will play a significant role across all business operations & help to ensure the ongoing growth & further success of the organisation. More specifically you will cover a range of commercial management duties including sourcing of significant new business opportunities within their client base, negotiating major contract pricing & deliverables, managing relationships with 3rd party supplier networks, overseeing purchasing & pricing initiatives, ensuring compliance with regulatory requirements, working on cross-functional projects with technical colleagues, leading your team & advising senior leadership teams on operational performance KPI's. Your Skills & Experience that we need: 3rd level degree qualified in a relevant discipline. 7-8+ years experience in a commercially focused leadership role in the telecoms or related sectors. Strong project management experience. Proven experience in leading & motivating diverse teams. Strong IT knowledge, ability to multi-task & engage with people at all levels. The Offer: The is a full time permanent position with generous base salary of approx. 100k with full benefits & bonus on offer to the successful candidate. This role is a hybrid mix of 3 days in office with 2 days working from home/remote so may also suit candidates living outside the Limerick region. Candidates holding restricted visas or requiring sponsorship will not be considered. How to Apply: If youre interested in applying or want to know more about this job 1st, contact Thomas Hogan in CPL Limerick in complete confidence on or email your Cv to For a full list of open jobs, have a Skills: 'telecoms' 'management' 'technology' Benefits: Paid Holidays Gym Pension Bonus Expenses Mileage

**Job Description Summary**
This role is a dynamic opportunity to lead strategic Territory and Account Management, driving sustained sales growth, market share expansion, and strong customer retention. By cultivating influential relationships with key stakeholders across HSE, HSCNI Pathology, Clinical, and Procurement functions, you will play a pivotal role in executing BD's long-term business strategy. As the IDS Brand Ambassador, you will champion customer needs, ensuring seamless issue resolution and engagement with cross-functional BD teams such as Customer Care, MSC, and Technical Services. Leveraging internal resources, you will craft and implement a multi-year territory plan while maintaining comprehensive records of all customer interactions in Salesforce to drive data-informed decision-making.
**Job Description**
**We are the makers of possible**
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Why join us?**
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
**Become a maker of possible with us!**
**Our vision for at BD Integrated Diagnostics Solutions (IDS)**
By aligning and simplifying our work, our Integrated Diagnostic Solutions (IDS) business unit aims to drive growth and innovation around everything from integrated specimen management to diagnostic solutions.
**About the role**
This role focuses on strategic Territory and Account Management to drive sustained sales growth, competitor share gain, and the expansion and retention of current accounts across the assigned region. The position requires building and maintaining strong relationships with key stakeholders in HSE, HSCNI Pathology, Clinical, and Procurement functions to support long-term business objectives. Acting as the key IDS point of contact and BD Brand Ambassador, the role ensures effective customer engagement, issue resolution, and collaboration with internal teams including Customer Care, MSC, and Technical Services. A key aspect includes identifying and mobilizing cross-functional BD resources to execute the territory plan, while maintaining up-to-date records of all activities and interactions in Salesforce.
On the sales front, the role is responsible for meeting annual sales targets and driving profitable growth across the IDS product portfolio, with a particular focus on priority products aligned to BD's strategic goals. Using BD's Customer Engagement Models, the role flexibly adapts between leading, supporting, or executing sales initiatives based on complexity and value, collaborating with internal functions such as Professional Services, Solution Consultants, and Marketing to ensure successful outcomes. The position also supports commercial excellence initiatives, including pricing and tendering, while ensuring detailed and accurate documentation of account plans, forecasts, and project implementation in SFDC to enable ongoing performance tracking and strategic decision-making.
**Main responsibilities will include:**
+ Create and execute a multi-year Territory plan to drive competitor share gain and current account expansion, maintenance and retention.
+ Maintain and leverage relationships with key customers in HSE and HSCNI Pathology, Clinical, and Procurement functions to support long-term sustained sales growth and execution of the business strategy.
+ Promote BD IDS and BDX on the Territory and act as a BD Brand Ambassador
+ Key IDS "Point Person" on the territory. Act as a trusted partner to customers. Act as their Champion within BD. Help them maintain a productive and beneficial relationship with BD IDS and assist in resolving issues they may have. Engage Customer Care, MSC and Technical Services to support the customer as required.
+ Identify BD cross-functional resources needed to complete the Territory plan. Engage internal customers to form virtual teams to support these initiatives.
+ Maintain records of all customer activities and communications in Salesforce.
+ Deliver annual sales targets and drive profitable growth across the designated territory and IDS product portfolio.
+ Deliver accelerated growth on Focus products in line with company strategy.
+ Identify, prioritise, and successfully close profitable growth opportunities across regions utilising the "BD Way of Selling"
+ Use BD Customer Engagement Models to progress and close sales opportunities, engaging a broad range of BD commercial functions when required. Use the correct customer engagement model that matches the complexity and value of the opportunity. Flex from acting individually to close lower complexity opportunities to leading small cross-functional teams to close medium complexity opportunities through acting as a team member within a large cross-functional or cross-regional team working on a complex high-value solution-based opportunity.
+ Partner with internal collaborators and function group to deliver sale objectives and in line with Customer Engagement Models. These include Professional Services, Solution Consultant, Managed Services, Technical Services, Contract and Tenders and Marketing teams.
+ Execute BD commercial excellence initiatives on Territory eg pricing, contracting and tendering processes, use Customer Engagement Models, Implementation and BO management
+ Ensure accurate Account Plans, Project Implementation Plans, Sales Opportunities and Forecasts are documented and maintained for regular review in SFDC. Also provides commentary and insight into sales performance to support monthly business review processes.
**About you**
+ 2 years of sales experience within the Life Sciences industry. Ideally, these would be in the fields of Microbiology, Molecular, Blood Sciences and Specimen Management. However, we are open to candidates with other lab/hospital sales experience who are keen to learn.
+ Proven track record of sales success
+ Proven track record of territory management and forming productive relationships with key customers.
+ Understanding of the HSE purchasing process and healthcare system procurement processes. Working knowledge of commercial terms and conditions of contract.
+ Ability to manage & implement multiple opportunities of varied complexity simultaneously
+ Excellent presentation skills with strong financial foresight and negotiation skills
+ Effective teammate, able to form productive relationships across a range of BD functions to support territory management and sales growth objectives.
+ Use of Salesforce CRM. Proficient use of Microsoft Office (Word, PPT, Excel)
+ Educated to degree level or equivalent, preferably in a scientific subject area.
**Click on apply if this sounds like you!**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
**To learn more about BD visit:** ** Skills
Optional Skills
.
**Primary Work Location**
IRL BD and CO Dublin South
**Additional Locations**
**Work Shift**
At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You ( .
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed.
The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.
**Salary Range Information**
54,800.00 - 93,200.00 EUR Annual
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Job Description Summary This role is a dynamic opportunity to lead strategic Territory and Account Management, driving sustained sales growth, market share expansion, and strong customer retention. By cultivating influential relationships with key stakeholders across HSE, HSCNI Pathology, Clinical, and Procurement functions, you will play a pivotal role in executing BD's long-term business strategy. As the IDS Brand Ambassador, you will champion customer needs, ensuring seamless issue resolution and engagement with cross-functional BD teams such as Customer Care, MSC, and Technical Services. Leveraging internal resources, you will craft and implement a multi-year territory plan while maintaining comprehensive records of all customer interactions in Salesforce to drive data-informed decision-making. Job Description We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. Why join us? A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place. Become a maker of possible with us! Our vision for at BD Integrated Diagnostics Solutions (IDS) By aligning and simplifying our work, our Integrated Diagnostic Solutions (IDS) business unit aims to drive growth and innovation around everything from integrated specimen management to diagnostic solutions. About the role This role focuses on strategic Territory and Account Management to drive sustained sales growth, competitor share gain, and the expansion and retention of current accounts across the assigned region. The position requires building and maintaining strong relationships with key stakeholders in HSE, HSCNI Pathology, Clinical, and Procurement functions to support long-term business objectives. Acting as the key IDS point of contact and BD Brand Ambassador, the role ensures effective customer engagement, issue resolution, and collaboration with internal teams including Customer Care, MSC, and Technical Services. A key aspect includes identifying and mobilizing cross-functional BD resources to execute the territory plan, while maintaining up-to-date records of all activities and interactions in Salesforce. On the sales front, the role is responsible for meeting annual sales targets and driving profitable growth across the IDS product portfolio, with a particular focus on priority products aligned to BD's strategic goals. Using BD's Customer Engagement Models, the role flexibly adapts between leading, supporting, or executing sales initiatives based on complexity and value, collaborating with internal functions such as Professional Services, Solution Consultants, and Marketing to ensure successful outcomes. The position also supports commercial excellence initiatives, including pricing and tendering, while ensuring detailed and accurate documentation of account plans, forecasts, and project implementation in SFDC to enable ongoing performance tracking and strategic decision-making. Main responsibilities will include: Create and execute a multi-year Territory plan to drive competitor share gain and current account expansion, maintenance and retention. Maintain and leverage relationships with key customers in HSE and HSCNI Pathology, Clinical, and Procurement functions to support long-term sustained sales growth and execution of the business strategy. Promote BD IDS and BDX on the Territory and act as a BD Brand Ambassador Key IDS "Point Person" on the territory. Act as a trusted partner to customers. Act as their Champion within BD. Help them maintain a productive and beneficial relationship with BD IDS and assist in resolving issues they may have. Engage Customer Care, MSC and Technical Services to support the customer as required. Identify BD cross-functional resources needed to complete the Territory plan. Engage internal customers to form virtual teams to support these initiatives. Maintain records of all customer activities and communications in Salesforce. Deliver annual sales targets and drive profitable growth across the designated territory and IDS product portfolio. Deliver accelerated growth on Focus products in line with company strategy. Identify, prioritise, and successfully close profitable growth opportunities across regions utilising the "BD Way of Selling" Use BD Customer Engagement Models to progress and close sales opportunities, engaging a broad range of BD commercial functions when required. Use the correct customer engagement model that matches the complexity and value of the opportunity. Flex from acting individually to close lower complexity opportunities to leading small cross-functional teams to close medium complexity opportunities through acting as a team member within a large cross-functional or cross-regional team working on a complex high-value solution-based opportunity. Partner with internal collaborators and function group to deliver sale objectives and in line with Customer Engagement Models. These include Professional Services, Solution Consultant, Managed Services, Technical Services, Contract and Tenders and Marketing teams. Execute BD commercial excellence initiatives on Territory eg pricing, contracting and tendering processes, use Customer Engagement Models, Implementation and BO management Ensure accurate Account Plans, Project Implementation Plans, Sales Opportunities and Forecasts are documented and maintained for regular review in SFDC. Also provides commentary and insight into sales performance to support monthly business review processes. About you 2 years of sales experience within the Life Sciences industry. Ideally, these would be in the fields of Microbiology, Molecular, Blood Sciences and Specimen Management. However, we are open to candidates with other lab/hospital sales experience who are keen to learn. Proven track record of sales success Proven track record of territory management and forming productive relationships with key customers. Understanding of the HSE purchasing process and healthcare system procurement processes. Working knowledge of commercial terms and conditions of contract. Ability to manage & implement multiple opportunities of varied complexity simultaneously Excellent presentation skills with strong financial foresight and negotiation skills Effective teammate, able to form productive relationships across a range of BD functions to support territory management and sales growth objectives. Use of Salesforce CRM. Proficient use of Microsoft Office (Word, PPT, Excel) Educated to degree level or equivalent, preferably in a scientific subject area. Click on apply if this sounds like you! Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

About Us QTP is a market leader in the after-sales tractor parts sector. We are based in Mullingar and are experiencing continued expansion in global sales. To support our growing business, we are currently seeking an enthusiastic, ambitious individuals with a can-do attitude to join our dynamic team. Role Overview We are looking for a Customer Service Support Agents to assist our busy sales team with customer inquiries, follow-up, and administrative support. This is a fast-paced role that offers exciting progression opportunities for the right person. Key Responsibilities: Handle incoming customer inquiries and provide timely follow-ups. Offer administrative support to Sales Representatives. Accurately input data into our customer registration system, ensuring high attention to detail. Provide high-level back-office support to customers. Maintain a professional and friendly telephone manner at all times. Organize and prioritize tasks efficiently. Keep systems updated with real-time customer data received over the phone. Stay self-motivated and achieve productivity targets while meeting key performance indicators. Assist in specific tasks and projects as directed by the Sales Team. Requirements: Excellent telephone manner and communication skills. Strong organizational skills with a keen eye for detail. Computer literacy and the ability to update systems quickly and accurately. Confident, self-motivated, and assertive. Previous experience in telemarketing, customer service, telesales, or account management is a plus, but not required. A competitive mindset with a drive to succeed. European Language desirable but not essential. Why Join Us? Competitive salary, depending on experience. Opportunities for career progression. Join a supportive and motivated team with a strong company culture. Be part of a growing global business. Skills: Administration Telephone Skills Organised Languages Benefits: Parking On site Canteen Pension EAP Bike to Work Scheme

JOB PURPOSE
The Customer Account Executive is responsible for the management of assigned customer accounts and makes decisions regards managing these accounts cost-effectively and efficiently, that not only affects customers but also includes the site operations. This requires developing relationships with customers, evaluating customer needs and formulating plans to manage the customeru2019s order experience.
KEY ACCOUNTABILITIES
The primary duties of the Customer Account Executive position are:
* Responsible for product knowledge and corresponding site standards and be able to make determinations of how to match the customeru2019s requirements and business needs
* Maintain open and direct communication with customers to ensure a complete understanding of their needs and requirements
* Proactively identify issues that may inhibit customer satisfaction
* Process orders received from customers and sales team on a timely basis, using various technology applications
* Provide prompt communication to the customer regarding existing challenges meeting requested ship dates
* Track orders and initiate changes per customer or sales requests to ensure on-time delivery
* Analyse inventory levels; also ensure customers are moving product as agreed and raw material.
* Act as a liaison between customers, Production Planning/Team and logistics
* Proactively manage exceptions and be able to use discretion and influence to mitigate costs
* Provide market intelligence to the business by visiting customers to develop relationships and become educated on the needs of their business
* Work both independently and with the business unit team to manage customer needs
* Participate in a collaborative, team planning processes; measuring and developing actionable improvement plans for key performance metrics
* Provide short term plan adjustments as necessary in response to unexpected events
* Develop and maintain a relationship with customers to ensure product availability and zero stock-outs of critical SKU's
* Utilise data from various sources for optimal decision making
* Contribute to continuous improvement within the team
* On-Time Shipment (OTIF), Customer Satisfaction, Track and reconcile weekly/monthly metrics versus established targets.
DESIRABLE QUALIFICATIONS, KNOWLEDGE AND SKILLS
* 3rd Level qualification - preferably in one of the following disciplines: business, supply chain, or marketing.
* Experience in customer service, account relationship and order management
* Strong problem solving and verbal skills with the ability to communicate with all levels.
* High-level proficiency in MS Excel, Word, PowerPoint.
* Ability to work with cross-functional team partners to resolve issues to maintain customer satisfaction
* Work proactively to complete all tasks timely, accurately, and completely
* Experience to anticipate customer requirements and integrate requirements into supply chain practices; strong customer focus
* Self-motivated and eager to take on new challenges
BEHAVIOURS
* Analytical thinking
* Demonstrates sound judgement and ethical character
* Detailed and Resilient
* Interpersonal effectiveness
* Concern for standards
OTHER REQUIREMENTS
Flexible and adaptable to change and prepared to take on additional responsibilities with other duties as required to meet business needs. Successfully adapts to changing demands and conditions
Be able to be self-motivated, standards driven, with a keen eye for detail whilst being team focused and harnessing collaboration and co-operation of others.
This role is currently based at our Fonthill site and training for this role will take place in our Dublin Fonthill site, Fonthill road, Dublin 22 for approx 3 months before a move to a new premises beside Dublin Airport Blue long term cark park in September 2025. Please only apply if available if this is suitable for you
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward.
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.

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