453 Customer Relationship jobs in Ireland

Job Type: Permanent

Location: Dublin, Ireland (Hybrid: 1 – 2 days at customer site per week)

If you need support in completing the application or if you require a different format of this document, please get in touch with
at
with the subject line: "Application Support Request".

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Collaborate with leading lights in industry
• Gain access to endless learning opportunities
• Shape the future of TCS

The Role

We are seeking an experienced
SAP CRM Consultant
to join our dynamic IT Service Delivery team. In this role, you will be responsible for the CRM areas of SAP systems that support critical business functions. You will collaborate closely with IT and business stakeholders for day-to-day operations and projects.

Your responsibilities:

• Attending requirements workshops and assisting business in blueprint phase.
• Identify and suggest possible process improvement opportunities through CRM 7.0.
• Preparing functional specifications.
• Completing system configuration.
• Liaise closely with ABAP team during build phase.
• Troubleshooting and resolving complex technical problems.
• Preparing and managing all elements of testing.
• Work alongside delivery leads and architects to Identify and manage risks.

Your Profile

Essential skills/knowledge/experience:

• Advanced knowledge of Contract Management, Sales, Campaigns, Marketing, Products in CRM 7.0.
• Must be able to demonstrate comprehensive understanding of CRM / ISU integration.
• Worked on more than one CRM 7 / ISU projects.
• Must have gone through all phases of a project life cycle including analysis, design, development, testing, documentation creation and training.
• A solid technical background with excellent ABAP debugging skills is a must.
• Knowledge of CRM BOL / GENIL concepts and OO programming concepts used in SAP CRM 7.0.
• Comprehensive knowledge of CRM ISU Data Model.
• BSP configuration and design skills are vital.

Desirable skills/knowledge/experience:

• Knowledge of capabilities provided in CRM Ehp2 would be an added advantage.
• Knowledge in the following specific areas is desirable:
• A solid technical background with excellent ABAP debugging skills
• OpenText Streamserve
• Testing (HP Quality Centre 11.0 Enterprise)
• Experience with SMART projects and/or AMI/MDMS experience.
• Experience of working on large SAP projects.
• Experience of all phases of project lifecycle.

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts as amended) and the Equal Status Acts as amended).

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at

if you would like to opt in.

If you are an applicant who needs any adjustments to the application process or interview, please contact with the subject line: "Adjustment Request" or email to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Beware of Fraudulent offers

This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests You can write to to report any fraudulent activity.

Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.

Seeks to deepen relationship with customers during interactions by being customer-focused; connecting the customer to Microsoft executives. Proactively develops a comprehensive understanding of customer industry and identifies opportunities to drive optimization and digitalization solutions. Engages with customers to lead strategic technology transformation. Develops and oversees the execution of account plans for multiple accounts to ensure Microsoft revenue targets and customer business needs are met. Sets priorities, focus, and resources and strengthens operations. Expands network of key internal partners to ensure execution of core tasks and account transactions. Orchestrates others to anticipate issues on customer satisfaction, determine the root cause of problems, remove blockers, and establish recovery action plans as need to improve customers' overall experience. Leads and orchestrates extended virtual teams and key stakeholders with deep industry expertise to expand customer relationships. Educates decision makers of assigned accounts on Microsoft's value proposition aligned to customers' business objectives. Develops strategies to secure buy in and execution of plans and aims to identify new opportunities within assigned accounts. Implements strategies to engage stakeholders and sells opportunities and usage of Microsoft solutions. Proactively builds and maintains a strong knowledge of Microsoft's product landscape, solutions, and strategy in customer industry.

Account Management

Expands network of key internal (e.g., Industry Solutions (IS)) and external partners for accounts to ensure execution of core tasks and account transactions. Grows sales and partner impact and engages mainstream partners to develop and promote mutually-beneficial customer business and technology transformation strategies. Where applicable, shares opportunities outbound with partners, and reviews/accepts opportunities shared inbound. Proactively engages and works with partners' sellers directly to drive non-qualified opportunity momentum and deal closure inclusive of partners.

Anticipates moves within assigned accounts, as well as potential problems and ways to mitigate risks. Determines prioritization of action for multiple assigned accounts based on customer needs, sales-generating importance, growth opportunities, and account risks, all while maintaining a high level of commitment and accountability for assigned accounts. Consults and coordinates with the account management team to make necessary adjustments, determine what actions to tackle first, and re-adjust priorities to respond to pressing and changing demands.

Thinks strategically about customer planning for assigned accounts, setting standards and priorities, outlining where to and how to invest resources of the account management team and other stakeholders, engaging internal and external decision makers on long-term business planning, and anticipating needs of assigned accounts to turn enterprise accounts into strategic accounts. Influences to scale strategic plans (inclusive of partners) and involves senior leadership team. Ensures teams are documenting in the Account Plan.

Develops and oversees the execution of account plans utilizing common sales and delivery methodology for the Microsoft sales organization for multiple accounts to ensure Microsoft revenue targets and customer business needs are met. Drives accountability to deliver on account plans among the extended virtual teams and internal industry experts. Leads extended team and embraces partners to scale business by understanding partner goals and creating an interest in mutual business growth. Ensures achievement of revenue and consumption targets and drives integrated joint account governance through customer plan on regular frequency. Identifies initial stakeholders, customer needs, and customer priorities. Proposes initial Solutions/Sales Plays.

Customer Engagement

Builds and maintains relationships with executives and business and technical decision makers at high levels of the customer's organization through consultative engagement to establish Rhythm of Business (RoB) with customer sponsors to highlight the value of the Microsoft solutions and subsequent Return on Investment (ROI). Seeks to deepen relationship with customers during interactions by being customer-focused and consistently honoring commitments and connecting the customer to Microsoft executives, and partners with them to foster trust and brand growth and loyalty through multiple levels (e.g., managers, executives) of the customer's organization in the assigned accounts. Assists partners in joint-selling by establishing joint desire to create new go-to markets by starting to build relationships in new markets (e.g., Vice President). Leverages digital selling methods (e.g., digital) to grow your network and create a pipeline, consume account-based marketing outputs, and reflect in the engagement strategy in our customer plan.

Proactively develops a comprehensive understanding of the customer's business and technology needs and priorities for each assigned account. Identifies opportunities to drive optimizations and new business and technology solutions based on customer's strategies. Presents solutions and ideas based on customer insights. Advocates on behalf of the customer internally, ensuring requests and needs of assigned accounts are being addressed. If industry aligned, also develops a comprehensive understanding of the customer's industry.

Understands customer drivers of business transformation and leads new opportunities and orchestrates internal teams to accelerate the customer's digital transformation. Engages with customers to lead strategic technology direction/transformation within assigned accounts customer. Proactively mitigate competitive risk. Mitigate competitive risk. Ensures line-of-business wins are captured (e.g., testimonials) for referencing through insightful listening.

Industry Knowledge

Proactively builds and maintains a strong knowledge of Microsoft's product landscape, solutions, and strategy in the industry of assigned accounts, as well as of the business priorities and potential threats the customers face. Coordinates with internal industry experts (e.g., industry teams, industry specific partners) to gather industry data of assigned accounts and improve planning. Demonstrates a strong understanding of the customers' business strategy and the direction of the industry.

Sales Excellence

Leads and orchestrates extended virtual teams and key stakeholders with deep industry expertise (e.g., customers' sponsors) to expand relationship with decision makers and stakeholders of assigned accounts by leveraging best-in-class sales and communication techniques and tools to meet customer needs and accelerate sales. Document and creates stakeholder map in the account plan of the key decision makers, influencers, sentiment, etc.

Seeks customer feedback (both formal and informal) of assigned accounts to identify and understand the drivers of satisfaction and/or dissatisfaction. Leverages internal resources to support customer needs. Orchestrates others (e.g., Customer Success Account Management (CSAM)) to anticipate issues/risks on customer satisfaction, determine the root cause of problems, remove blockers, and establish recovery action plans as need to improve customers' overall experience. Proactively establishes agreement on success measures and manages execution on success measures to prevent need for recovery plans.

Develops value-proposition presentations (e.g., with the use of business cases) and specialized business plans for customers that drive business outcomes to generate business and upsells. Presents business plans to customers to generate new non-qualified opportunities.

Implements strategies to engage relevant stakeholders of assigned accounts and create and/or identify upselling/cross-selling non-qualified opportunities and drive consumption of Microsoft solutions while utilizing common sales and delivery methodology for the Microsoft sales organization.

Educates decision makers of assigned accounts on Microsoft's value proposition aligned to customer's business objectives. Establishes the competitive advantage. Develops plans to offer solutions that satisfy customers' key performance indicators (KPIs) and align the right partner solution for customer industry needs.

Required / Minimum Qualifications

• Master's Degree in Business Administration with professional experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education) and/or driving digital transformation
  
  OR
• Bachelor's Degree in Business, Technology, or related field with solid professional experience working in a relevant industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education) and/or driving digital transformation
  
  OR Equivalent experience

Additional / Preferred Qualifications

• Master's Degree in Business Administration with extensive professional experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education), driving digital transformation, or other relevant work experience (e.g., consulting, technology)
  
  OR
• Bachelor's Degree in Business, Technology, or related field with long-standing professional experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education), driving digital transformation, or other relevant work experience (e.g., consulting, technology)
  
  OR Equivalent experience
• Demonstrated account management experience or equivalent

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Description
Our culture believes in
POWERING YOUR POTENTIAL
. We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what
**
is all about.

Strategic Account Manager
In this role, you will have the opportunity to effectively manage the relationship and business strategies for large, complex assigned accounts to grow our share of the customer's wallet and achieve the strategic goals.

Responsibilities
You will be actively involved in developing, managing, and expanding business relationships with assigned accounts, by understanding current and emerging customer needs as well as developing and executing account strategies to grow share with existing accounts and support new business opportunities.
You will also be:
Having the European regional responsibility for designated Global Strategic Accounts

Working with and leading the tendering process with regional sales teams for all proposals, technical submittals, local codes & regulations, and contractual obligations

Utilising industry experience to influence future designs of critical projects in Europe for future Pipelines

Building strong relationships to partner with key departments within the business and the customer organization

Working closely with the project execution team to prepare for future works, resource requirements, and regional coverage

Working closely with the supporting engineering and procurement team on the design evolution of BOP to reduce risk and cost in future projects

Outlining strategy and processes between Cummins and the designated account to assure future business continuity between Cummins and the designated account.

Qualifications
You will ideally have industrial, manufacturing, or project engineering experience within a power distribution/power generation environment with proven experience in the execution of customer-related projects. However, if you enjoy and can evidence a high level of attention to detail, energy, resiliency, and strong communication skills along with an interest in project engineering and already had an electromechanical experience, we'd love to hear from you. Here are some of the other skills and competencies we'd like you to have:

BA degree in Engineering (industrial, mechanical, electrical, electromechanical) or relevant technical discipline;

MA and (or) MBA degree in the technical discipline or social discipline is a plus;

Significant equivalent work experience in a relevant discipline area is required, including previous customer and/or product experience.

Experience in power generation/power distribution areas is essential to the position;

Deep knowledge of Technical Customer Management;

Project management skills and experience;

Fluency in English, as this is our main business language, along with any other European languages (as and advantage)

At Cummins, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all qualified individuals, regardless of race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or any other status protected by law. As a disability confident employer, we strive to make our recruitment process as accessible as possible. If you require any reasonable adjustments to accommodate a health condition or disability, please let us know.
Your journey with us matters
Job
Sales

Organization
Cummins Inc.

Role Category
Hybrid

Job Type
Exempt - Experienced

ReqID

Relocation Package
No

Keeper Security is hiring an experienced and execution-oriented Manager of Account Management to lead a team of high producing Account Managers within our B2B, EMEA sales division. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.

Keeper's cybersecurity software is trusted by millions of people and thousands of organisations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and be responsible for overseeing day-to-day sales activities, inspiring achievement of sales targets, and ensuring our sales processes are optimised to drive growth.

About Keeper
Keeper Security is transforming cybersecurity for people and organisations globally. Keeper's intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organisations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at

About The Role
The Manager of Account Management, EMEA will be responsible for managing the large scale, Mid-Market Account Management team. This is a hands-on sales management position, responsible for contributing to predictable existing sales velocity and the professional development of high-performing sales representatives on the team. You will manage the team responsible for client health and adoption of our cloud-based, award-winning cybersecurity platform. This is a highly strategic role within the company, with many touchpoints in the field (both pre and post-sale) as well as internal facing with product management and marketing.

Responsibilities

• Lead, manage and motivate a team of Account Managers focused on actioning renewals, expansions and upsells and driving revenue growth
• Drive revenue retention via a highly efficient, scalable customer renewal engine
• Generate incremental bookings within existing accounts from subscription expansion and upsell of add-on portfolio products
• Help directly manage Tier 1, high priority client relationships
• Collaborate with Customer Support to ensure accurate and complete on-boarding of new clients and lanes
• Partner with Sales to develop strategies and team goals to improve product penetration rates and expand Keeper's footprint within existing customer portfolio
• Proactively monitor assigned client health through quantitative and qualitative means
• Own the optimisation of contracts and other documents supporting renewals
• Scale, recruit, mentor and grow the account management team, ensuring the right structure, talent and processes are in place for success
• Develop and implement sales strategies to meet and exceed monthly and quarterly sales targets
• Monitor and manage individual and team performance, providing coaching, training, and feedback to enhance productivity
• Conduct regular one-on-one meetings with sales reps to review performance, troubleshoot challenges, and strategise for success
• Join customer calls alongside sales reps to provide strategic support, assist in advancing deals toward closure, and deliver real-time coaching to optimise sales conversations and outcomes
• Analyse sales data to identify trends, opportunities, and areas for improvement, ensuring accurate forecasting and reporting
• Collaborate closely with the marketing team to ensure alignment on lead generation, campaigns, and messaging
• Continuously refine and optimise sales processes and tools to improve efficiency and effectiveness
• Maintain a deep understanding of Keeper's product offerings, customer needs, and market dynamics
• Drive a high-energy, positive sales culture that motivates the team to perform at their best
• Ability to travel to and from customer meetings (locally and nationally) & rent and/or operate a vehicle on behalf of the company

Requirements

• 3+ years proven work experience as a Sales Manager
• 3+ years previous work experience in the SaaS industry, Cybersecurity industry experience preferred
• Proven track record of meeting or exceeding sales targets and managing a high-performing sales team
• Strong knowledge of SaaS sales processes, expansions, renewals and CRM systems, Salesforce experience preferred
• Ability to construct, present and execute territory-level sales strategies
• Exceptional leadership, communication, and interpersonal skills, with the ability to inspire, mentor and develop a team
• Data-driven mindset with experience analysing sales metrics to drive decision-making
• Ability to adapt in a fast-paced, ever-changing market environment
• Strong problem-solving skills, with the ability to handle challenges and find creative solutions
• Ability to travel up to 20% of the time
• Bachelor's degree in Business, Marketing, or a related field
• Additional language a plus
• Experience working in IAM industry is a plus

Benefits

• Onsite lunches
• Private healthcare (no wait period)
• Pension contribution (no wait period)
• Sick Pay
• Bike-to-Work Scheme (if local)

Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

"Absorb is expanding across EMEA, and we're looking for a leader to help us grow with purpose. As Director of Account Management, you'll be at the forefront of our global strategy building teams, forging deep customer relationships, and driving long-term success. If you're ready to shape the future of learning across borders, this is your moment
."
James Levine, VP, Strategic Account Management

About the role:
As
Director of Account Management
for EMEA at Absorb, you'll lead our customer engagement strategy across Europe and surrounding regions, driving client retention, satisfaction, and growth across a diverse portfolio, from global enterprises to agile SMBs. This is a high-impact leadership role where you'll guide a talented team, build lasting relationships, and ensure our clients realize the full value of Absorb LMS. You'll collaborate cross-functionally to deliver exceptional customer experiences and turn users into long-term advocates of our platform, helping shape the future of learning and development across the region.

Absorb Culture - Absorb LMS

What you'll do:

• Own client renewals, retention, and net revenue targets across all segments in the EMEA region
• Develop and execute account management strategies tailored to the diverse needs of EMEA markets
• Build and maintain trusted relationships with client stakeholders, serving as a consultative partner
• Conduct regular account health reviews, identify expansion opportunities, and proactively mitigate risks
• Lead, mentor, and grow a high-performing Account Management team across EMEA
• Collaborate cross-functionally with Product, Client Success, and Sales to champion customer feedback and drive innovation
• Oversee contract negotiations and ensure compliance with regional legal and business requirements
• Represent Absorb at key industry events, conferences, and client engagements across EMEA

What you'll bring:

• 6+ years of leadership in SaaS account management, within the EMEA region
• Proven success managing a portfolio that includes both enterprise and SMB clients
• Strong communication, relationship-building, and consultative skills
• Demonstrated ability to drive renewals, upsell, and cross-sell across diverse markets
• Experienced in leading and developing teams in a multicultural, remote-first environment
• Passionate about customer success, continuous improvement, and delivering value

Technologies we use:

• Absorb LMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat

Are you ready to become an Absorber?
What we offer:

• Fully remote-first work with flexible work arrangements
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
• New Hire Equipment Allowance and monthly Flex Allowance to support your success
• Endless opportunity for career growth and internal mobility
• Employee driven DE&I programs

Who are we?
Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer's organizations grow. We empower learners to enrich their lives, workplaces and communities.

Our values are simple:

• We achieve exceptional results by genuinely caring about each other and the work we do
• We're united, and we grow through our commitment to elevating continual learning

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us

Job Summary:

We're looking for a motivated Sales Executive to join our dynamic team and help us expand our client base while building strong, long-lasting relationships.

The successful candidate will be responsible for:

· Managing a book of existing business as an Account Manager

· Proactively identify and pursue new business opportunities to achieve sales targets.

Key Responsibilities:

• Research and identify potential new customers and market opportunities.
• Maintain a customer database and sales pipeline.
• Generate and qualify leads through cold calling and networking.
• Identify customer needs and provide information on our Office Solutions
• Record sales activities, customer interactions, and sales progress in the CRM system.
• Prepare and send quotations, proposals, and promotions
• Work to KPI's and exceed monthly sales targets

Customer Relationship Management:

· Follow up with customers to ensure their needs are met and to encourage repeat business.

• Build and maintain strong relationships with existing and potential customers.
• Provide excellent customer service to ensure high levels of customer satisfaction.

The ideal candidate will have:

• Proven experience in a target driven sales role.
• Experience in B2B sales is preferred
• Experience in the Office Products industry would be a bonus but not essential.

· Excellent communication skills including a great telephone manner

· Strong listening skills and the ability to understand customer needs.

· Persuasive and confident with strong closing abilities.

· Ability to handle objections / rejections professionally and positively.

· Ability to manage multiple tasks and priorities efficiently.

• Proficiency in using CRM software and Microsoft Office applications.
• Good team player with a strong work ethic.
• Self-motivated and driven to achieve sales goals.

Qualifications:

• A qualification in sales, or a related field would be a bonus but not essential
• A minimum of 2-year relevant Sales experience is required.

· Must have full Irish licence and own car

Apply by 22/08/2025 with CV and cover letter to

Keeper Security is hiring an experienced and execution-oriented Manager of Associate Account Management to lead a team of high producing Associate Account Managers within our B2B, EMEA sales division. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.

Keeper's cybersecurity software is trusted by millions of people and thousands of organisations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and be responsible for overseeing day-to-day sales activities, inspiring achievement of sales targets, and ensuring our sales processes are optimised to drive growth.

About Keeper
Keeper Security is transforming cybersecurity for people and organisations globally. Keeper's intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organisations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at

About The Role
The Manager of Associate Account Management, EMEA will be responsible for managing the Mid-Market Associate Account Management team. This is a hands-on sales management position, responsible for contributing to predictable existing sales velocity and the professional development of high-performing sales representatives on the team. You will manage the team responsible for client health and adoption of our cloud-based, award-winning cybersecurity platform. This is a highly strategic role within the company, with many touchpoints in the field (both pre and post-sale) as well as internal facing with product management and marketing.

Responsibilities

• Lead, manage and motivate a team of Associate Account Managers focused on actioning renewals, expansions and upsells and driving revenue growth
• Drive revenue retention via a highly efficient, scalable customer renewal engine
• Generate incremental bookings within existing accounts from subscription expansion and upsell of add-on portfolio products
• Help directly manage Tier 1, high priority client relationships
• Collaborate with Customer Support to ensure accurate and complete on-boarding of new clients and lanes
• Partner with Sales to develop strategies and team goals to improve product penetration rates and expand Keeper's footprint within existing customer portfolio
• Proactively monitor assigned client health through quantitative and qualitative means
• Own the optimisation of contracts and other documents supporting renewals
• Scale, recruit, mentor and grow the account management team, ensuring the right structure, talent and processes are in place for success
• Develop and implement sales strategies to meet and exceed monthly and quarterly sales targets
• Monitor and manage individual and team performance, providing coaching, training, and feedback to enhance productivity
• Conduct regular one-on-one meetings with sales reps to review performance, troubleshoot challenges, and strategise for success
• Join customer calls alongside sales reps to provide strategic support, assist in advancing deals toward closure, and deliver real-time coaching to optimise sales conversations and outcomes
• Analyse sales data to identify trends, opportunities, and areas for improvement, ensuring accurate forecasting and reporting
• Collaborate closely with the marketing team to ensure alignment on lead generation, campaigns, and messaging
• Continuously refine and optimise sales processes and tools to improve efficiency and effectiveness
• Maintain a deep understanding of Keeper's product offerings, customer needs, and market dynamics
• Drive a high-energy, positive sales culture that motivates the team to perform at their best
• Ability to travel to and from customer meetings (locally and nationally) & rent and/or operate a vehicle on behalf of the company

Requirements

• 3+ years proven work experience as a Sales Manager
• 3+ years previous work experience in the SaaS industry, Cybersecurity industry experience preferred
• Proven track record of meeting or exceeding sales targets and managing a high-performing sales team
• Strong knowledge of SaaS sales processes, expansions, renewals and CRM systems, Salesforce experience preferred
• Ability to construct, present and execute territory-level sales strategies
• Exceptional leadership, communication, and interpersonal skills, with the ability to inspire, mentor and develop a team
• Data-driven mindset with experience analysing sales metrics to drive decision-making
• Ability to adapt in a fast-paced, ever-changing market environment
• Strong problem-solving skills, with the ability to handle challenges and find creative solutions
• Ability to travel up to 20% of the time
• Bachelor's degree in Business, Marketing, or a related field
• Additional language a plus
• Experience working in IAM industry is a plus

Benefits

• Onsite lunches
• Private healthcare (no wait period)
• Pension contribution (no wait period)
• Sick Pay
• Bike-to-Work Scheme (if local)

Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Business Development Account Management – Full Sales Cycle Role (Account Executive)

• Own the full sales cycle
  from prospecting to closing and account management.
• Fast-track into leadership
  as we expand internationally.
• Collaborate and grow
  onsite with experienced colleagues.

Archer Recruitment is an IT specialist recruitment agency. We partner with leading organisations across a variety of industries (including financial services, pharmaceuticals, medical devices, and software) to deliver top IT talent. Our Business Development Team is at the forefront of our growth, winning new business, expanding existing partnerships, managing accounts, and driving the company toward its strategic vision.

The Opportunity

We're on an ambitious journey to expand beyond the Irish market, which includes growing our Business Development / Sales Development / Account Management capability. This is a full sales life cycle role, giving you ownership and control from prospecting through to closing, as well as managing accounts to enhance existing relationships.

This is more than just a sales job — it's a
consultative, service-focused role
in a specialist sector with a clear focus. It's also an
accelerated pathway to leadership
, offering the chance to become an influential player within the organisation (all our managers have grown internally).

Why Join Us?

• Ownership & Impact:
  With limitless support and mentorship, you'll manage your own accounts end-to-end, from identifying opportunities to negotiating and closing deals.
• Career Growth:
  Clear pathway to leadership with real progression opportunities; as part of our international expansion programme, you'll be at the leading edge of the company's growth.
• Collaboration & Learning:
  This is an in-office role designed to maximise collaboration. Learn directly from experienced colleagues, contribute to team success, and develop your leadership skills by supporting and mentoring others.
• Specialist Sector:
  Work in a consultative, relationship-driven environment — no "transactional" or "product" sales, just true long-term relationship building.

What You'll Be Doing:

• Identify, prospect, and engage with new clients within a defined industry territory.
• Build and maintain strong, consultative relationships with existing clients to expand accounts.
• Lead the full sales cycle from initial outreach to contract negotiation and closing.
• Work closely with our recruitment consultants to ensure seamless delivery of IT talent to clients.
• Contribute to the strategic growth of the Business Development function and the wider business.

What We're Looking For:

• 2–4 years' experience in B2B sales (Business Development, Sales Development, Account Executive) — consultancy or professional services background desired — with demonstrable progression and achievements.
• Experience managing or contributing to the full sales cycle (prospecting through to closing).
• Strong relationship building or consultative selling skills — ideally from a service-based sales environment.
• Ambition, resilience, and a track record of meeting or exceeding sales targets.
• A collaborative mindset with a desire to learn, grow, and eventually lead.

What We Offer:

• Competitive salary + performance-based incentives.
• Structured career development with a clear route to leadership.
• A dynamic, supportive team environment where your input is valued.
• Exposure to high-value clients and the chance to become a subject-matter expert in IT recruitment.

For more information, contact Saoirse Lawton on or email