22 Customer Relationship Management jobs in Ireland

**Job Summary**
As customers today increasingly invest and engage in more flexible consumption models, Customer Success plays an increasingly critical role in helping customers shorten the time to value in achieving business outcomes. The Cloud Consumption Customer Success organization plays a critical role with NetApp's large, strategic cloud customers, leading them through the launch, migrate, optimize, and scale phases of their critical cloud storage and data services adoption journey (across our hyper-scaler led first party and NetApp labeled marketplace products
As a **Customer Success Engineer (CSE)** , on our Cloud Consumption Customer Success organization, your responsibilities include:
+ You are the trusted technical advisor in our

MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere-on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.
**The role:**
We are looking for a motivated, hardworking and hands-on Senior Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.
Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with new processes and contribute to what's already been built. We're looking for someone who thrives by having daily interactions with customers.
The Customer Success team at MongoDB is responsible for establishing relationships and becoming a trusted advisor and "go-to" person for standard methodologies and advice. We are an integral part of our customer's success with MongoDB and bring value to every interaction - from onboarding and product adoption to growth.
We are looking to speak to candidates who are based in Dublin for our hybrid working model.
**Our ideal candidate will have:**
+ 7-10 years relevant experience working in a Customer Success,

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
As a Customer Success Guide Manager, you will be part of the Customer Excellence Group, responsible for driving customer success, growth, and adoption within the EMEA region. Operating out of the Regional Success Centre in Dublin, Ireland you will manage a team who serve as the trusted point of contact for customers, helping them achieve their business goals while ensuring they get the most out of our products and services. The Customer Success Guide team is primarily office-based and the ideal candidate will be responsible for coaching and developing the team, driving successful customer outcomes leading to client's product adoption, renewals, and expansion of ServiceNow offerings across a large portfolio of customers.
Key Responsibilities:
· Lead your team to onboard new customers, and improve technical health and adoption for a portfolio of customers
· Hiring, coaching and mentoring team members to help them grow their skills and careers
· Execute the Success Centre strategy, delivering value for all customers on their journey
· Drive new initiatives in the Success Centres as part of the overall Customer Excellence Group strategy
· Understand how digital and AI based technologies are critical to the scaling, impact and cost effectiveness of the business
· Manage & oversee the operational aspects of the team to deliver high quality engagements, efficiently with maximum reach and productivity
· Develop executive relationships across the ServiceNow business to drive alignment and ensure a consistent customer experience
· Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
· Demonstrated success leading and growing a team of individual contributors
· Excellent verbal and written communication skills, including the ability to chair meetings and host webinars
· Ideally 2+ years in a leadership role at a high performing consulting/software company or equivalent, focused on technology enabled transformations 
· Business, Technology, Computer Science or AI related degree preferred. 
· Passion for SaaS, with an understanding of enterprise solution selling and customer engagement in a technical environment and navigating complex organizational structures.
· Strong emotional intelligence, organizational skills, with a demonstrated ability to prioritize and manage competing tasks.
· Program management experience, passion for customer success and improving productivity through innovative technology solutions.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

**_Job Title:_**
Technical Customer Success Manager
**About Skyhigh Security:**
Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world's data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency.
Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company.
Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our 'Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self.
We are on these too! Follow us on LinkedIn ( and ( .
**_Role Overview:_**
As a bilingual French/English speaking Technical Customer Success Manager, who owns the relationship with key customers, you will be their technical point of contact and manage the day to day engagement. Your technical expertise and customer-centric approach will drive operational success, best-practice adoption, and long-term customer satisfaction. Through this developed trusted advisor relationship, you will guide customers in their journey with our products so that they can maximize the value of our solutions, helping them to operationalize their security solutions post deployment, and assist them with continuous optimization.
**A little about the role:**
As a bilingual French/English speaking Technical Customer Success Manager who owns the relationship with key customers, you will be their technical point of contact and manage the day to day engagement. Your technical expertise and customer-centric approach will drive operational success, best-practice adoption, and long-term customer satisfaction. Through this developed trusted advisor relationship, you will guide customers in their journey with our products so that they can maximize the value of our solutions, helping them to operationalize their security solutions post deployment, and assist them with continuous optimization.
**In this role:**
As a Technical Customer Success Manager, you need to be driven by the success of delivering high-impact technical solutions and fostering strong client relationships.
**Operationalize & Realize the value of Skyhigh**
+ Manage the customer relationship and ensure that Skyhigh Security is and continues to be considered a key technology partner within the

**_Job Title:_**
Technical Customer Success Manager
**About Skyhigh Security:**
Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world's data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency.
Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company.
Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our 'Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self.
We are on these too! Follow us on LinkedIn ( and ( .
**_Role Overview:_**
As a bilingual German/English speaking Technical Customer Success Manager who owns the relationship with key customers, you will be their technical point of contact and manage the day to day engagement. Your technical expertise and customer-centric approach will drive operational success, best-practice adoption, and long-term customer satisfaction. Through this developed trusted advisor relationship, you will guide customers in their journey with our products so that they can maximize the value of our solutions, helping them to operationalize their security solutions post deployment, and assist them with continuous optimization.
**A little about the role:**
As a bilingual German/English speaking Technical Customer Success Manager who owns the relationship with key customers, you will be their technical point of contact and manage the day to day engagement. Your technical expertise and customer-centric approach will drive operational success, best-practice adoption, and long-term customer satisfaction. Through this developed trusted advisor relationship, you will guide customers in their journey with our products so that they can maximize the value of our solutions, helping them to operationalize their security solutions post deployment, and assist them with continuous optimization.
**In this role:**
As a Technical Customer Success Manager, you need to be driven by the success of delivering high-impact technical solutions and fostering strong client relationships.
**Operationalize & Realize the value of Skyhigh**
+ Manage the customer relationship and ensure that Skyhigh Security is and continues to be considered a key technology partner within the

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
As an **Associate Customer Success Guide** , you will be part of the **Customer Excellence Group** , responsible for driving customer success, growth, and adoption within the EMEA region. Operating out of the Regional Success Centre in Dublin you will serve as the trusted point of contact for customers, helping them achieve their business goals while ensuring they get the most out of our products and services. You'll work on time-bound engagements to accelerate adoption, retention, and expansion, collaborating with internal teams and executive stakeholders. There is a **minimum 3-day in-office requirement** as part of this role with a large emphasis on team learning and collaboration.
**Key Responsibilities:**
+ **Onboard New Customers** : Set customers up for success by introducing them to all the resources available to help them on their journey, via webinars and personalized 1:1 engagements
+ **Drive Adoption** : Serve as a customer advocate, for all the products they have purchased and advise them on how to deploy and adopt them to meet their business needs.
+ **Proactive Guidance:** Drive customers to resources they have available to them to enhance their ServiceNow experience
+ **Cross-functional Collaboration** : Partner with internal teams and stakeholders to identify opportunities, resolve issues, and differentiate our platform in the marketplace.
+ **Best Practices and Enablement** : Support customers to attend our workshops on governance, adoption models, internal champions, and platform maturity to accelerate customer success.
+ **Escalation Management** : Quickly resolve escalated customer issues by leveraging resources from across the company and maintaining high levels of customer engagement.
**What You'll Do:**
+ In the first months, you will attend an **in-person ServiceNow Onboarding Academy** to learn about our products, get certified (ITIL, ServiceNow Certified System Administrator) and learn about the systems and processes used to drive customer success
+ You will be assigned a **Large Portfolio of EMEA** **customers** , and be responsible for the overall health and adoption metrics for this portfolio
+ Serve as the **trusted advisor** to your customers, providing prescriptive guidance on how to best leverage our platform to meet their goals.
+ Complete **point-in-time engagements** with a focus on Customer Onboarding, Driving Product Adoption and bi-yearly customer check-ins
+ Engage in **cross-functional partnerships** within the regional hub, collaborating with internal teams to deliver seamless customer experiences.
+ Contribute to the **Customer Excellence Group's** thought leadership by developing case studies, customer success assets, and best practices.
**Qualifications**
**What we need from you:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ Business, Technology, Computer Science or AI related degree preferred.
+ Excitement for a career in **customer-facing roles** such as Business Development, IT Consulting, Customer Success, or Strategic Consulting.
+ **Passion for SaaS,** with an understanding of enterprise solution selling and customer engagement in a technical environment and navigating complex organizational structures.
+ Strong **emotional intelligence** , organizational skills, with a demonstrated ability to prioritize and manage competing tasks
+ This role is based in our **Dublin office.** Applicants must currently reside within commuting distance or be able to relocate at their own expense. This role may require you to attend the office at short notice (1 hour) when business needs arise
+ **This position is not eligible for employment based sponsorship**
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:**
The role of the Customer Success Manager is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
+ Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
+ Ensure customers are technically healthy and on the most recent version of our product
+ Identify criteria for assisting your customers by using Success Plays in the Success Platform
+ Promote ServiceNow customer success stories and processes
+ Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
+ Work with ServiceNow teams to improve product adoption and increased footprint
+ Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 5+ years of experience providing customer professional services or related business support
+ Ability to provide independent comprehensive services
+ Experience resolving issues through analysis
+ Experience in working collaboratively
+ ServiceNow accreditations or certifications a plus
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
As an **Associate Customer Success Guide** , you will be part of the **Customer Excellence Group** , responsible for driving customer success, growth, and adoption within the EMEA region. Operating out of the Regional Success Centre in Dublin you will serve as the trusted point of contact for customers, helping them achieve their business goals while ensuring they get the most out of our products and services. You'll work on time-bound engagements to accelerate adoption, retention, and expansion, collaborating with internal teams and executive stakeholders. There is a **minimum 3-day in-office requirement** as part of this role with a large emphasis on team learning and collaboration. **English and German fluency is required.**
**Key Responsibilities:**
+ **Onboard New Customers** : Set customers up for success by introducing them to all the resources available to help them on their journey, via webinars and personalised 1:1 engagements
+ **Drive Adoption** : Serve as a customer advocate, for all the products they have purchased and advise them on how to deploy and adopt them to meet their business needs.
+ **Proactive Guidance:** Drive customers to resources they have available to them to enhance their ServiceNow experience
+ **Cross-functional Collaboration** : Partner with internal teams and stakeholders to identify opportunities, resolve issues, and differentiate our platform in the marketplace.
+ **Best Practices and Enablement** : Support customers to attend our workshops on governance, adoption models, internal champions, and platform maturity to accelerate customer success.
+ **Escalation Management** : Quickly resolve escalated customer issues by leveraging resources from across the company and maintaining high levels of customer engagement.
**What You'll Do:**
+ In the first months, you will attend an **in-person ServiceNow Onboarding Academy** to learn about our products, get certified (ITIL, ServiceNow Certified System Administrator) and learn about the systems and processes used to drive customer success
+ You will be assigned a **Large Portfolio of EMEA** **customers** , and be responsible for the overall health and adoption metrics for this portfolio
+ Serve as the **trusted advisor** to your customers, providing prescriptive guidance on how to best leverage our platform to meet their goals.
+ Complete **point-in-time engagements** with a focus on Customer Onboarding, Driving Product Adoption and bi-yearly customer check-ins
+ Engage in **cross-functional partnerships** within the regional hub, collaborating with internal teams to deliver seamless customer experiences.
+ Contribute to the **Customer Excellence Group's** thought leadership by developing case studies, customer success assets, and best practices.
**Qualifications**
**What we need from you:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ Business, Technology, Computer Science or AI related degree preferred.
+ Excitement for a career in **customer-facing roles** such as Business Development, IT Consulting, Customer Success, or Strategic Consulting.
+ **Passion for SaaS,** with an understanding of enterprise solution selling and customer engagement in a technical environment and navigating complex organizational structures.
+ Strong **emotional intelligence** , organizational skills, with a demonstrated ability to prioritize and manage competing tasks
+ **English/German Fluency is required**
+ This role is based in our **Dublin** office. Applicants must currently reside within commuting distance or be able to relocate at their own expense. This role may require you to attend the office at short notice (1 hour) when business needs arise
+ **This position is not eligible for employment based sponsorship**
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
As an **Associate Customer Success Guide** , you will be part of the **Customer Excellence Group** , responsible for driving customer success, growth, and adoption within the EMEA region. Operating out of the Regional Success Centre in Dublin you will serve as the trusted point of contact for customers, helping them achieve their business goals while ensuring they get the most out of our products and services. You'll work on time-bound engagements to accelerate adoption, retention, and expansion, collaborating with internal teams and executive stakeholders. There is a **minimum 3-day in-office requirement** as part of this role with a large emphasis on team learning and collaboration. **English and Dutch fluency is preferred.**
**Key Responsibilities:**
+ **Onboard New Customers** : Set customers up for success by introducing them to all the resources available to help them on their journey, via webinars and personalized 1:1 engagements
+ **Drive Adoption** : Serve as a customer advocate, for all the products they have purchased and advise them on how to deploy and adopt them to meet their business needs.
+ **Proactive Guidance:** Drive customers to resources they have available to them to enhance their ServiceNow experience
+ **Cross-functional Collaboration** : Partner with internal teams and stakeholders to identify opportunities, resolve issues, and differentiate our platform in the marketplace.
+ **Best Practices and Enablement** : Support customers to attend our workshops on governance, adoption models, internal champions, and platform maturity to accelerate customer success.
+ **Escalation Management** : Quickly resolve escalated customer issues by leveraging resources from across the company and maintaining high levels of customer engagement.
**What You'll Do:**
+ In the first months, you will attend an **in-person ServiceNow Onboarding Academy** to learn about our products, get certified (ITIL, ServiceNow Certified System Administrator) and learn about the systems and processes used to drive customer success
+ You will be assigned a **Large Portfolio of EMEA** **customers** , and be responsible for the overall health and adoption metrics for this portfolio
+ Serve as the **trusted advisor** to your customers, providing prescriptive guidance on how to best leverage our platform to meet their goals.
+ Complete **point-in-time engagements** with a focus on Customer Onboarding, Driving Product Adoption and bi-yearly customer check-ins
+ Engage in **cross-functional partnerships** within the regional hub, collaborating with internal teams to deliver seamless customer experiences.
+ Contribute to the **Customer Excellence Group's** thought leadership by developing case studies, customer success assets, and best practices.
**Qualifications**
**What we need from you:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ Business, Technology, Computer Science or AI related degree preferred.
+ Excitement for a career in **customer-facing roles** such as Business Development, IT Consulting, Customer Success, or Strategic Consulting.
+ **Passion for SaaS,** with an understanding of enterprise solution selling and customer engagement in a technical environment and navigating complex organizational structures.
+ Strong **emotional intelligence** , organizational skills, with a demonstrated ability to prioritize and manage competing tasks
+ **English/Dutch fluency is a plus**
+ This role is based in our **Dublin** office. Applicants must currently reside within commuting distance or be able to relocate at their own expense. This role may require you to attend the office at short notice (1 hour) when business needs arise
+ **This position is not eligible for employment based sponsorship**
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.