22 Customer Relationship Management jobs in Ireland

**Job Summary**
As customers today increasingly invest and engage in more flexible consumption models, Customer Success plays an increasingly critical role in helping customers shorten the time to value in achieving business outcomes. The Cloud Consumption Customer Success organization plays a critical role with NetApp's large, strategic cloud customers, leading them through the launch, migrate, optimize, and scale phases of their critical cloud storage and data services adoption journey (across our hyper-scaler led first party and NetApp labeled marketplace products
As a **Customer Success Engineer (CSE)** , on our Cloud Consumption Customer Success organization, your responsibilities include:
+ You are the trusted technical advisor in our account team and a strategic partner to our customers. You are responsible for execution against our customer's commitment with NetApp, including orchestration of cross-functional programs in delivering customer value and business outcomes. This opportunity will allow you to accelerate your career growth, grow and leverage your technical expertise in cloud storage solutions and deepen your cloud infrastructure and industry expertise.
+ You will be engaged in developing foundational relationship with key customer personas and technical professionals to enable high quality & performance of IT workloads using the partnership with account team leaders, Global SI, Hyper-scaler ecosystem partners. You will be proactively defining customer success plans, success milestones and orchestrating the same. You will help align consumption strategies to the customer's business and implementation priorities.
+ You will utilize your customer engagement, evangelization, cloud adoption technical expertise and expectation management skills to provide the highest personalized and proactive enterprise-class customer success experience.
**Job Requirements**
**Customer relationship & engagement** : Create impactful relationships internally and externally. You will become intimately acquainted with the customer's business requirements, technical needs, solutions, environment, and service delivery; Work with Customer's stakeholders to understand and translate customer business requirements into technical solutions and an executable migration plan; accelerate production level consumption through delivery orchestration by driving solution and operational health for prominent, challenging, and complex customer organizations across various segments.
**Proactive Project delivery alignment** : Provide guidance and best practices to support the development of a cloud adoption and consumption success plan; deliver NetApp technical adoption and consumption acceleration activities (enablement sessions, best practices) based on customer's use case and workload defined; ensure the customer is current on technology and ready to move to cloud; monitor usage trends and customer health to proactively identify challenges and/or optimization opportunities.
**Account Management** : Work with account in a pod operating model, with the highest degree of partnership with common goal in driving consumption; lead a monthly account pod review session to drive alignment on consumption goals, milestones, and customer engagement strategies; proactively execute risk mitigation activities as you identify adoption and consumption goal risks; collaborate with customers & hyper-scaler counterparts and identify growth opportunities.
**Technical Evangelization** : Leverage all technical expertise and enablement to act as a technology advisor and visionary, help connect business to technology, also help customers connect with product management experts; share new features and roadmap; identify adoption blockers and position relevant support & success bundles, professional services, partners and NLS (NetApp Learning Services) offerings.
**Education**
+ 5+ years of enterprise cloud software experience is required.
+ 5+ years of experience in customer facing roles like CSM/CSE/CSA or solutions consultant or professional services delivery manager or Network administrator.
+ Bachelor of Science Degree in Computer Science, Information technology or a related field is desired.
+ In-depth knowledge of Public/Hybrid Cloud Infrastructure and AWS.
+ AWS Cloud Practitioner, AWS Cloud Solution Architect and Storage Badge Certifications are highly desired.
+ A strong understanding of the storage industry, private and public cloud environments, virtualization, and cloud management stacks is important.
+ Prior experience in storage administration including Clustered Data ONTAP and Cloud Volumes ONTAP (CVO) is highly desired.
+ Knowledge of data center operations and cloud security is desired.
+ Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
+ Experience demonstrating a significant level of expertise in technical specifications required to sell NetApp Cloud products and services is desired.
+ Excellence in project management and analytical thinking is required as well as excellent communication and executive presence.
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At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.

Customer Success Manager LocationIE-Cork Job ID Category Customer Success Position Type Regular Full-Time Overview One Identity is an award-winning security software provider offering a broad selection of solutions that solve some of the most common and most challenging IT security problems. Part of the One Identity Software group, One Identity solutions eliminate the complexities and time-consuming processes often required to govern identities, manage privileged accounts and control access. Our solutions enhance business agility while addressing IAM challenges within on-premises, cloud and hybrid environments. The combined entity delivers a complete portfolio of market-leading Identity Access Management, Privileged Access Management, and Identity Governance solutions. Now, customers can achieve identity-centric security with trusted, proven technology in each major category. Role Summary The Customer Success Organization focuses on ensuring our customers are getting the most return out of their investment with One Identity. You will own the responsibility of working with our customers to ensure they get the most value possible, but you will not be alone. Your team of channel partners, account managers, solution engineers, support engineers and consultants are key resources you will leverage to make sure our customers are successful. As the CSM, you will own driving and measuring the customers satisfaction and retention. The CSM will manage a portfolio of accounts throughout the customer lifecyclefrom deployment and adoption through value realization and renewalensuring satisfaction and long-term success. Youll leverage your expertise to guide customers through their journey, maintain consistent engagement, and ensure they derive measurable value from One Identity solutions. Youll also surface up-sell and cross-sell leads to our partners and Account Managers for follow-up. CSMs support renewal contracting processes and are expected to stay informed on One Identitys evolving product portfolio, demonstrating the ability to quickly learn and communicate the value of new offerings. Above all, this role is accountable for retentionsustaining business growth and profitability by maximizing value, driving usage and adoption, supporting services, and reducing churn. Responsibilities Proactively manage named accounts and be accountable for engagement and satisfaction over the lifetime of the customer. Establish relationships with the customer key stakeholders, ensuring regular check-ins to understand and promptly address client needs and concerns. Gather feedback and channel it to product and engineering teams along with the business value to the customer. Partner with the customer to build a joint plan for success, maintaining a detailed understanding of the customers business to achieve high levels of customer satisfaction, engagement, and adoption of One Identity technologies. Monitor customer health scores and their related components while assisting customers to continually improve their scores. Facilitate Quarterly Business Reviews (QBRs) in collaboration with Account Management, using the Success Plan and business case to demonstrate impact, value delivered, and opportunities for growth. Actively monitor customer engagement signals and sentiment; log risks and opportunities in CRM and trigger internal playbooks where applicable. Support collaboration across Sales, Support, Product, Renewals, and Professional Services to ensure continuity and strategic alignment. Act as an escalation point for high-impact customer issues when necessary, ensuring appropriate teams within One Identity are engaged for quick resolution. Work within the wider CSM team to implement scalable programs and process improvements to drive efficiency of internal customer success processes and improve customer experience. Identify opportunities for cross & up-sell activities for the sales teams. Qualifications 3+ years experience in customer success, technical account management, sales engineering, or similar role responsible for driving customer success and product/service adoption. 3+ years experience in customer management within security and/or identity solutions, focusing on growth, adoption, retention, and issue resolution at both the business owner and senior executive levels. Excellent organizational skills and ability to establish milestones and keep success plans on task. Adept at handling internal and external escalations. Exceptional ability to communicate and foster positive business relationships, and comfortable facilitating change and being accountable for driving success with customers. Experience in leading, adopting and driving change internally or externally. Experience in identifying, translating and prioritizing customer issues and needs into business or solution requirements. Demonstrated success as a trusted advisor to senior executives in large organizations and ability to build success plans. An understanding of how organizations measure value realization and drive revenue. Experience in recurring revenue sales models and renewal processes is an advantage. What Will Make You Stand Out Experience in transformational Customer Success projects or experience where products shift from On-Premises to SaaS. Previous Customer Success experience in a company with B2B Software. Consistent desire to continually improve processes Proficiency in customer success tools (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce) to manage customer health, success plans, and engagement tracking. Experience with AI prompting and leveraging AI tools to streamline processes. Company Description One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers. When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment. Why work with us? Life at One Identity means collaborating with dedicated professionals with a passion for technology. When we see something that could be improved, we get to work inventing the solution. Our people demonstrate our winning culture through positive and meaningful relationships. We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential. Our team members health and wellness is our priority as well as rewarding them for their hard work. One Identity is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: One Identity is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at One Identity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. One Identity will not tolerate discrimination or harassment based on any of these characteristics. One Identity encourages applicants of all ages.

Manager Customer Success Location IE-Cork Job ID Category Customer Success Position Type Regular Full-Time Quest Software: Empowering Secure Digital Transformation and Data-Driven Innovation At Quest Software, our mission is focused on helping organizations thrive in a Microsoft-centric world while unlocking the full potential of their data. Securing the Microsoft Ecosystem We are the trusted partner for modernizing, protecting, and securing hybrid environments across Active Directory, Entra ID, and Microsoft 365. From cybersecurity resilience and risk management to disaster recovery and seamless migrations, Quest equips global enterprises to embrace the cloud confidentlywithout compromising their on-premises investments. Maximizing Data Value with AI-Ready Solutions Quest also empowers organizations to turn data into a strategic asset. Our integrated AI and data management solutions help de-risk AI adoption and drive ROI across the entire data lifecyclefrom metadata management and data operations to infrastructure optimization. We enable IT and data leaders to accelerate innovation and make smarter, faster decisions. Together, these two pillars make Quest Software a catalyst for secure digital transformation and intelligent data use - today and into the future Role Summary As the Customer Success People Manager, you will be accountable for the performance, engagement, and professional development of a team of CSMs supporting Quests most strategic accounts. You will empower the team to deliver superior customer experiences, manage escalations, and drive measurable business outcomes. You'll also serve as a key partner to cross-functional stakeholders across Sales, Renewals, Product, and Support to ensure strategic alignment and continuous improvement. Responsibilities Team Leadership and Development Lead, mentor, and support a team of Customer Success Managers to deliver consistent and high-quality customer experiences. Provide regular coaching, performance feedback, and career development planning for each team member. Foster a culture of accountability, growth, and customer-centric thinking within the team. Create onboarding and ongoing enablement programs to elevate team capabilities. Customer Success Strategy and Execution Set strategic goals and KPIs aligned with company objectives for adoption, retention, value realization, and customer health. Review and guide the creation and execution of customer Success Plans and Executive Business Reviews (EBRs). Oversee engagement for key customers, ensuring high satisfaction, risk mitigation, and long-term success. Operational Excellence Monitor and report on key performance indicators, including renewal rates, customer satisfaction, and CSQL generation. Champion the adoption and utilization of tools (e.g., Gainsight, Salesforce) for tracking engagement, risks, and success metrics. Lead and scale Customer Success initiatives and process improvements to drive team efficiency and effectiveness. Serve as an escalation point for critical issues and ensure swift resolution and customer advocacy. Cross-functional Collaboration Work closely with Sales, Support, Product Management, and Renewals to align on account strategies and customer needs. Surface product feedback and customer insights to influence roadmap prioritization and innovation. Qualifications Minimum of 2 years of experience managing or leading a team in Customer Success, Technical Account Management, or a related function. At least 5 years of professional experience in Customer Success, account management, technical solution delivery, or enterprise SaaS. Proven ability to manage executive-level relationships, including VP/CxO stakeholders. Demonstrated experience coaching teams on customer engagement strategies and driving customer value realization. Familiarity with enterprise IT environments, particularly Microsoft, Active Directory, Entra ID, and/or SaaS transformation. Exceptional communication, interpersonal, and conflict resolution skills. Experience with customer success tools (e.g., Gainsight, Totango) and CRM platforms (e.g., Salesforce). Strong analytical skills with the ability to assess customer health and forecast risk or expansion opportunities. What will make you stand out Experience in transformational Customer Success projects or experience where products shift from On-Premise to SaaS. Previous Customer Success experience in a company with B2B Software. Proficiency in customer success tools (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce) to manage customer health, success plans, and engagement tracking Knowledge of AI tools and practices to streamline Customer Success operations. Join us in delivering exceptional customer outcomes while growing and leading an outstanding Customer Success team! Why work with us? Life at Quest means collaborating with dedicated professionals with a passion for technology? When we see something that could be improved, we get to work inventing the solution? Our people demonstrate our winning culture through positive and meaningful relationship? We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential? Our team members health and wellness is our priority as well as rewarding them for their hard work? Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances? ?

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
The role of the Customer Success Manager is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
+ Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
+ Ensure customers are technically healthy and on the most recent version of our product
+ Identify criteria for assisting your customers by using the Artificial Intelligence in the Impact Digital Experience
+ Promote ServiceNow customer success stories and processes
+ Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
+ Work with ServiceNow teams to improve product adoption and increased footprint
+ Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem
Qualifications
To be successful in this role you have:
+ 2+ years of experience providing customer professional services or related business support
+ Ability to provide independent comprehensive services
+ Experience resolving issues through analysis
+ Experience in working collaboratively
+ ServiceNow accreditations or certifications a plus
+ Expectation to come into our office in Dublin 2-3 times a week
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 2+ years of experience providing customer professional services or related business support
+ Ability to provide independent comprehensive services
+ Experience resolving issues through analysis
+ Experience in working collaboratively
+ ServiceNow accreditations or certifications a plus
+ Expectation to come into our office in Dublin 2-3 times a week
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Customer Success Engineers at Rubrik will provide enterprise level technical support to our customers via phone, web, email, chat, onsite visits and other support channels as required. CSEs are responsible for delivering effective solutions to backup, recovery, replicate, archive, index and search data across Rubrik clusters and the cloud. CSEs will spend the majority of their time dealing with both technical and non-technical administrators and end users, with the remainder of the time spent with partners and other 3rd party vendors on interoperability issues. Specific duties include the following:
**ABOUT THE JOB**
In this role, you will:
+ Independently and with Team diagnose and resolve problems in the Rubrik products, as well as in the customer environment (e.g physical Linux and Windows system, VMWare virtual machines)
+ Troubleshoot networking connectivity and performance issues between Rubrik appliances and the cloud (e.g. AWS, Microsoft Azure), using packet tracking and analysis tools.
+ Author knowledge-base articles for customers and internal consumption, detailing the symptoms, cause, workaround and solutions of common and/or known issues.
+ Participate in weekend and holiday on-call/shift rotations if required. *
+ Work with Rubrik's Engineering and QA teams to recreate customers' issues in the lab.
+ Review documentations (e.g. Release Notes, User Guide) on upcoming new software releases.
+ Develop and enhance tools for analyzing logs, stats and performance data collected within the Rubrik appliances.
+ Contribute to the effective and efficient handling of all levels of technical support cases from basic user questions to issues requiring more in-depth technical and problem-solving skills
+ Independently diagnose and resolve problems within our sphere of the customer environment
+ Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
+ Work with 3rd parties on interop issues.
+ Provide prompt and accurate feedback to customers.
+ Ensure proper recording and closure of all issues
+ Design, define and document support processes, training and knowledge-base articles for customer and internal consumption.
+ Participate in on-call/shift rotation.
**ABOUT YOU**
+ 5+ years doing enterprise technical support in storage or backup verticals, including advanced issues such as snapshots, replication, data recovery, networking, and VMware administration.
+ Must have knowledge of Linux / Unix command line experience.
+ Must have good technical knowledge of VMware, backup methodologies, networking.
+ Strong written and oral communication skills with the ability to document technical content.
+ Microsoft Exchange and SQL, Oracle, CockroachDB and MongoDB is highly desirable.
+ Experience with scripting languages (bash, Python, Perl, PowerShell) is highly desirable.
+ Bachelor's Degree Degree in Computer Science, Engineering, related field OR relevant work experience.
+ Hands-on experience with installation, deployment, troubleshooting, configuration and tuning of previous systems and hardware an advantage
+ Experience with AWS, Azure and other cloud platforms is highly desirable.
**Join Us in Securing the World's Data**
Rubrik (NYSE: RBRK) is on a mission to secure the world's data. With Zero Trust Data Security, we help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked.
Linkedin ( | X (formerly Twitter) ( | Instagram ( | Rubrik.com
**Inclusion @ Rubrik**
At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world's data.
Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.
**Our inclusion strategy focuses on three core areas of our business and culture:**
+ Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.
+ Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.
+ Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.
**Equal Opportunity Employer/Veterans/Disabled**
Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
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**_Job Title:_**
Technical Customer Success Manager
**About Skyhigh Security:**
Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world's data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency.
Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company.
Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our 'Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self.
We are on these too! Follow us on LinkedIn ( and ( .
**_Role Overview:_**
As a bilingual French/English speaking Technical Customer Success Manager, who owns the relationship with key customers, you will be their technical point of contact and manage the day to day engagement. Your technical expertise and customer-centric approach will drive operational success, best-practice adoption, and long-term customer satisfaction. Through this developed trusted advisor relationship, you will guide customers in their journey with our products so that they can maximize the value of our solutions, helping them to operationalize their security solutions post deployment, and assist them with continuous optimization.
**A little about the role:**
As a bilingual French/English speaking Technical Customer Success Manager who owns the relationship with key customers, you will be their technical point of contact and manage the day to day engagement. Your technical expertise and customer-centric approach will drive operational success, best-practice adoption, and long-term customer satisfaction. Through this developed trusted advisor relationship, you will guide customers in their journey with our products so that they can maximize the value of our solutions, helping them to operationalize their security solutions post deployment, and assist them with continuous optimization.
**In this role:**
As a Technical Customer Success Manager, you need to be driven by the success of delivering high-impact technical solutions and fostering strong client relationships.
**Operationalize & Realize the value of Skyhigh**
+ Manage the customer relationship and ensure that Skyhigh Security is and continues to be considered a key technology partner within the account.
+ Work closely with customers to understand customer business goals and use cases, and tailor adoption plans to help them achieve results.
+ Utilize a deep understanding of the product to continuously review the effectiveness and adoption of the deployed solution.
+ Use your technical expertise to conduct health watch and provide advisory to drive best practices adoption, solution optimization, component fine-tuning, DLP configurations.
+ Proactively monitor customer deployments and solutions, and drive communication as needed.
+ Evaluate the scope for timely escalation and ensure that critical problems are addressed as per the priority. Work closely with support engineers and escalation team as and when required
+ Run regular governance meetings at operational level to ensure day to day functionality of the product and drive adoption activities.
+ Plan and execute governance meetings with customer C-level to drive strategic planning and value discussion.
+ Conduct best practices workshops, and execute training around key features & use cases.
+ Develop and deliver QBR and Value Plans for customers.
**Mature the use of Skyhigh**
+ Work with customers to identify needs in their security plan where Skyhigh could add value.
+ Work cross-functionally with Sales and Solution Engineering to create opportunities for growth within the account.
+ Work with Product Management and Engineering to ensure the needs of customers are understood so that we may build better products.
+ Proactively update customers about releases, updates, and upgrades, and ensure necessary action to maintain availability and customer satisfaction.
**General Background and Experience** **required for a Technical Customer Success Manager:**
+ Requires fluent written and verbal proficiency in both French and English languages.
+ 5+ years of customer-facing technical role (Technical Support, Technical Account Manager, Technical Consultant, Solution Architect, Sales Engineer, IT, MSPs or similar) in large enterprise space with solid understanding of technical support processes, customer management/handling skills & ability to work under pressure.
+ Good understanding of OSI Model, TCP/IP protocol suite (IP, ICMP, TCP, UDP, SNMP, FTP, TFTP, SMTP).
+ Excellent understanding on application layer protocols (HTTP-HTTPs/SSL), PKI, Network Security - Firewalls/Proxy/VPN and SIEMs
+ Sound fundamentals of TCP/IP, HTTPs, SSO-SAML, SAAS understanding and in-depth knowledge of Networking & Security Concepts
+ Strong troubleshooting and problem-solving skills with a customer-first mindset.
+ Excellent customer management skills, including the ability to influence and manage deeply technical customers.
+ Self-motivated, with excellent interpersonal, communication, presentation, documentation skills.
+ Demonstrated ability to translate technical concepts for various audiences.
+ Ability to manage multiple accounts while prioritizing key customer needs.
It would be great if you also have the following, but they are not required:
Understanding of cloud platforms like O365 Suite, Salesforce, Azure, AWS, GCP is desired
**_Company Benefits and Perks:_**
We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
+ Retirement Plans
+ Medical, Dental and Vision Coverage
+ Paid Time Off
+ Paid Parental Leave
+ Support for Community Involvement
We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

**_Job Title:_**
Technical Customer Success Manager
**About Skyhigh Security:**
Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world's data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency.
Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company.
Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our 'Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self.
We are on these too! Follow us on LinkedIn ( and ( .
**_Role Overview:_**
As a bilingual German/English speaking Technical Customer Success Manager who owns the relationship with key customers, you will be their technical point of contact and manage the day to day engagement. Your technical expertise and customer-centric approach will drive operational success, best-practice adoption, and long-term customer satisfaction. Through this developed trusted advisor relationship, you will guide customers in their journey with our products so that they can maximize the value of our solutions, helping them to operationalize their security solutions post deployment, and assist them with continuous optimization.
**A little about the role:**
As a bilingual German/English speaking Technical Customer Success Manager who owns the relationship with key customers, you will be their technical point of contact and manage the day to day engagement. Your technical expertise and customer-centric approach will drive operational success, best-practice adoption, and long-term customer satisfaction. Through this developed trusted advisor relationship, you will guide customers in their journey with our products so that they can maximize the value of our solutions, helping them to operationalize their security solutions post deployment, and assist them with continuous optimization.
**In this role:**
As a Technical Customer Success Manager, you need to be driven by the success of delivering high-impact technical solutions and fostering strong client relationships.
**Operationalize & Realize the value of Skyhigh**
+ Manage the customer relationship and ensure that Skyhigh Security is and continues to be considered a key technology partner within the account.
+ Work closely with customers to understand customer business goals and use cases, and tailor adoption plans to help them achieve results.
+ Utilize a deep understanding of the product to continuously review the effectiveness and adoption of the deployed solution.
+ Use your technical expertise to conduct health watch and provide advisory to drive best practices adoption, solution optimization, component fine-tuning, DLP configurations.
+ Proactively monitor customer deployments and solutions, and drive communication as needed.
+ Evaluate the scope for timely escalation and ensure that critical problems are addressed as per the priority. Work closely with support engineers and escalation team as and when required
+ Run regular governance meetings at operational level to ensure day to day functionality of the product and drive adoption activities.
+ Plan and execute governance meetings with customer C-level to drive strategic planning and value discussion.
+ Conduct best practices workshops, and execute training around key features & use cases.
+ Develop and deliver QBR and Value Plans for customers.
**Mature the use of Skyhigh**
+ Work with customers to identify needs in their security plan where Skyhigh could add value.
+ Work cross-functionally with Sales and Solution Engineering to create opportunities for growth within the account.
+ Work with Product Management and Engineering to ensure the needs of customers are understood so that we may build better products.
+ Proactively update customers about releases, updates, and upgrades, and ensure necessary action to maintain availability and customer satisfaction.
**General Background and Experience** **required for a Technical Customer Success Manager:**
+ Requires fluent written and verbal proficiency in both German and English languages.
+ 5+ years of customer-facing technical role (Technical Support, Technical Account Manager, Technical Consultant, Solution Architect, Sales Engineer, IT, MSPs or similar) in large enterprise space with solid understanding of technical support processes, customer management/handling skills & ability to work under pressure.
+ Good understanding of OSI Model, TCP/IP protocol suite (IP, ICMP, TCP, UDP, SNMP, FTP, TFTP, SMTP).
+ Excellent understanding on application layer protocols (HTTP-HTTPs/SSL), PKI, Network Security - Firewalls/Proxy/VPN and SIEMs
+ Sound fundamentals of TCP/IP, HTTPs, SSO-SAML, SAAS understanding and in-depth knowledge of Networking & Security Concepts
+ Strong troubleshooting and problem-solving skills with a customer-first mindset.
+ Excellent customer management skills, including the ability to influence and manage deeply technical customers.
+ Self-motivated, with excellent interpersonal, communication, presentation, documentation skills.
+ Demonstrated ability to translate technical concepts for various audiences.
+ Ability to manage multiple accounts while prioritizing key customer needs.
It would be great if you also have the following, but they are not required:
Understanding of cloud platforms like O365 Suite, Salesforce, Azure, AWS, GCP is desired
**_Company Benefits and Perks:_**
We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
+ Retirement Plans
+ Medical, Dental and Vision Coverage
+ Paid Time Off
+ Paid Parental Leave
+ Support for Community Involvement
We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Senior Customer Success Manager Location IE-Cork Job ID Category Customer Success Position Type Regular Full-Time Overview One Identity is an award-winning security software provider offering a broad selection of solutions that solve some of the most common and most challenging IT security problems. Part of the One Identity Software group, One Identity solutions eliminate the complexities and time-consuming processes often required to govern identities, manage privileged accounts and control access. Our solutions enhance business agility while addressing IAM challenges within on-premises, cloud and hybrid environments. The combined entity delivers a complete portfolio of market-leading Identity Access Management, Privileged Access Management, and Identity Governance solutions. Now, customers can achieve identity-centric security with trusted, proven technology in each major category. Role Summary The Customer Success Organization focuses on ensuring our customers are getting the most return out of their investment with One Identity. You will own the responsibility of working with our customers to ensure they get the most value possible, but you will not be alone . Your team of channel partners, account managers, solution engineers, support engineers and consultants are key resources you will leverage to make sure our customers are successful. As the CSM, you will own driving and measuring the customers satisfaction and retention. The CSM will manage a portfolio of accounts throughout the customer lifecyclefrom deployment and adoption through value realization and renewalensuring satisfaction and long-term success. Youll leverage your expertise to guide customers through their journey, maintain consistent engagement, and ensure they derive measurable value from One Identity solutions. Youll also surface up-sell and cross-sell leads to our partners and Account Managemers for follow-up. CSMs support renewal contracting processes and are expected to stay informed on One Identitys evolving product portfolio, demonstrating the ability to quickly learn and communicate the value of new offerings. Responsibilities Proactively manage named accounts and be accountable for engagement and satisfaction over the lifetime of the customer. Can develop and nurture relationships and adjust value and adoption messaging according to the levels and interests of customer stakeholders Coaches peers on strategic approaches, provide mentorship for Enterprise CSMs to help them grow their knowledge and provide premium customer experience Identifies and creates solutions to address CS needs, improve effectiveness and efficiency, and delivery to or exceed key customer metrics. Gather feedback and channel it to product and engineering teams along with the business value to the customer. Partner with the customer to build a joint plan for success, maintaining a detailed understanding of the customers business to achieve high levels of customer satisfaction, engagement, and adoption of One Identity technologies. Monitor customer health scores and their related components while assisting customers to continually improve their scores. Facilitate Quarterly Business Reviews (QBRs) in collaboration with Account Management, using the Success Plan and business case to demonstrate impact, value delivered, and opportunities for growth. Actively monitor customer engagement signals and sentiment; log risks and opportunities in CRM and trigger internal playbooks where applicable. Support collaboration across Sales, Support, Product, Renewals, and Professional Services to ensure continuity and strategic alignment. Act as an escalation point for high-impact customer issues when necessary, ensuring appropriate teams within One Identity are engaged for quick resolution. Work within the wider CSM team to implement scalable programs and process improvements to drive efficiency of internal customer success processes and improve customer experience. Identify opportunities for cross & up-sell activities for the sales teams. Work the channel and sales account managers to jointly develop business and technical champions within the customer organization Qualifications 6+ years experience in customer success, technical account management, sales engineering, or similar role responsible for driving customer success and product/service adoption. 6+ years experience in customer management within security and/or identity solutions, focusing on growth, adoption, retention, and issue resolution at both the business owner and senior executive levels. Ability to translate business requirements into business value, and work with sales and marketing to promote value-driven solutions Ability to manage executive relationships and discussions (VP/CxO) Skilled in bringing in a SAE/AE/ISR to see through upsell opportunities, whilst maintaining executive overlay and ensuring a positive customer experience Strong knowledge of Customer Success best practices, with experience in defining process and providing enablement programs to promote adoption in CS and across the company Excellent organizational skills and ability to establish milestones and keep success plans on task. Adept at handling internal and external escalations. Exceptional ability to communicate and foster positive business relationships, and comfortable facilitating change and being accountable for driving success with customers. Experience in leading, adopting and driving change internally or externally. Experience in identifying, translating and prioritizing customer issues and needs into business or solution requirements. Demonstrated success as a trusted advisor to senior executives in large organizations and ability to build success plans. An understanding of how organizations measure value realization and drive revenue. Experience in recurring revenue sales models and renewal processes is an advantage. What Will Make You Stand Out Experience in transformational Customer Success projects or experience where products shift from On-Premises to SaaS. Previous Customer Success experience in a company with B2B Software. Consistent desire to continually improve processes Proficiency in customer success tools (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce) to manage customer health, success plans, and engagement tracking. Experience with AI prompting and leveraging AI tools to streamline processes. Company Description One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers. When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment. Why work with us? Life at One Identity means collaborating with dedicated professionals with a passion for technology. When we see something that could be improved, we get to work inventing the solution. Our people demonstrate our winning culture through positive and meaningful relationships. We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential. Our team members health and wellness is our priority as well as rewarding them for their hard work. One Identity is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: One Identity is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at One Identity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. One Identity will not tolerate discrimination or harassment based on any of these characteristics. One Identity encourages applicants of all ages.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
The role of the Customer Success Manager is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
+ Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
+ Ensure customers are technically healthy and on the most recent version of our product
+ Identify criteria for assisting your customers by using the Artificial Intelligence in the Impact Digital Experience
+ Promote ServiceNow customer success stories and processes
+ Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
+ Work with ServiceNow teams to improve product adoption and increased footprint
+ Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem
To be successful in this role you have:
+ 4+ years of experience providing customer professional services or related business support
+ Experience leveraging AI to enhance work processes, decision-making, and problem-solving, including AI-powered automation, workflow optimization, and data-driven insights
+ Ability to provide independent comprehensive services
+ Experience resolving issues through analysis
+ Experience in working collaboratively
+ ServiceNow accreditations or certifications a plus
+ Expectation to come into our office in Dublin 2-3 times a week
_Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming our candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!_
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here ( .
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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