256 Customer Success jobs in Ireland

A Bit About Us

We're
Doccla
, and we're redefining where and how healthcare is delivered.

Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients at home. We support patients across the full care journey—from early discharge and acute recovery to long-term condition management and proactive care.

We provide everything clinicians need to deliver safe, effective Virtual Care: medical-grade devices, logistics, patient onboarding, EHR integration, and an end-to-end clinical platform built around real-world workflows.

We currently work with
over 60% of NHS ICBs
and supporting health systems across the including
UK, Ireland, France, and the DACH region
to reduce hospital pressure, improve outcomes, and create a more resilient model of care.

We're backed by top European investors, having secured
£35m in Series B funding
led by Lakestar, with participation from Elaia, General Catalyst, Speedinvest, and Bertelsmann.

Why Join Us?

This is your chance to join
Doccla at a key stage in our growth
.

We're building the category leader in Virtual Care and Remote Patient Monitoring. You'll be part of a highly entrepreneurial, mission-driven team that combines expertise across clinical, technical, commercial, and operational domains.

We're solving real problems for patients and health systems and growing fast.

What You'll Do as a Customer Success & Delivery Associate

• Provide essential support to delivery managers, actively contributing to building and nurturing strong relationships with customers. This will include occasional travel to hospital sites and warehouse locations in both Ireland and the UK
• Handle key administrative tasks, including tracking and coordinating follow-up actions after meetings, addressing product queries and customers' questions about our services
• Assist in organising and facilitating training sessions - both in person and remotely.
• Coordinate the planning of partnership events - such as webinars or in-person community events
• Play an active role in the implementation of new pathways, ensuring successful adoption and integration across sites
• Autonomously resolve day-to-day issues, demonstrating resourcefulness and initiative in finding effective solutions
• Support the implementation of new clients including ensuring all relevant documentation is complete and processes are followed in a timely manner
• Gather customer feedback from visits and NPS surveys, driving key actions to maximise customer engagement and utilisation of our services
• Occasional (~ once a month) visits to our 3PL warehouse near Dublin to conduct quality audits of the Doccla kits, oversee inventory counts, and deliver insightful reports with improvement recommendations.

What We're Looking For

• Organised and Conscientious: Highly organised with a meticulous approach to tasks, ensuring that all work is thorough and error-free
• Strong communication: conveying information clearly and proactively to ensure alignment, understanding, and effective cross-team collaboration.
• Innovative Thinking: Thinks creatively and proactively, offering new ideas and approaches to improve processes and overcome challenges
• Flexible and Adaptable: Willing and able to adjust to changing tasks and priorities as needed, demonstrating agility and a positive attitude in a dynamic work environment
• Effective Multitasker: Capable of managing multiple tasks simultaneously, prioritising effectively to meet deadlines and objectives
• Analytical Insight: Skilled at identifying patterns, differences, and overlaps between sites, leveraging this insight to inform decision-making and optimise performan

How We Work

We empower everyone at Doccla to take ownership of their work and the company's mission. We act ethically and always put patient safety and outcomes first.

To thrive here, you'll need a
can-do attitude
and an
action-oriented approach
, along with a
willingness to learn and grow
through open feedback.

We're a
hybrid team
, with offices in
London, Denmark, Germany, and Stockholm
. Most of our team is London-based and enjoys in-person time at our WeWork HQ 1–3 days per week, where you'll find great lunch, barista coffee, and a pet-friendly space. Some roles are
fully remote
, depending on the team and responsibilities.

What You'll Get

Annual Leave & Holidays
25 days annual leave + up to 8 UK bank holidays

Option to buy or sell holidays

Remote Working
Flexible remote options

£00 remote working stipend

Financial Benefits
Employee stock options

4% pension on full basic pay

4x salary life insurance

Health & Wellness
Private health insurance

4 months full pay for birthing parent*

4 weeks full pay for non-birthing parent*

Sick pay

In-Office Perks (London HQ)
Free daily lunch

Pet-friendly office

Other Benefits
00 L&D budget per person

Cycle to work scheme

Via Smart Health:
24/7 GP appointments

Mental health support

Nutrition & fitness advice

Second opinions & health checks

In Return for Your Hard Work

• A
  competitive compensation package
  (base + stock options), with half-year and annual performance reviews
• The chance to
  work on patient-first, system-level healthcare challenges
  in one of Europe's leading healthtech companies
• Opportunities for
  growth and leadership
  —we want you to challenge the status quo, own your impact, and continue developing, with our full support

Diversity at Doccla

We embrace diversity. To build a great product, we need a team with a wide range of perspectives, backgrounds, and experiences.

We're committed to equal opportunity hiring—regardless of race, religion, gender identity, sexual orientation, age, disability, or background. If you're excited about the role, we encourage you to apply even if your experience doesn't match every point.

Safer Recruitment

We are committed to safer recruitment practices. If the role involves access to children or vulnerable adults, a
Disclosure and Barring Service (DBS) check
will be required.

It is an offence to apply for such work if you are barred from working with children or vulnerable adults.

What You'll Do

The Customer Success Executive will be part of the Customer Success Team within the Examcraft Group. The Examcraft Group is based in Glasnevin, adjacent to Broom bridge Cross-City Luas Line.

Currently employing 17 people you will join a small, friendly, collaborative, results-focused team that constantly strives to put the customer first. You will be and will be responsible to carry out the following duties.

You will be one of the frontline contact points for the Examcraft Group's customer base, providing excellent service levels to our customers, ensuring they receive pro-active solutions to enquiries they may have, and maximizing supply of our products to them.

In addition, pursuing new prospects and selling the Examcraft Group's comprehensive educational resource solutions will be key. The Junior Customer Success Executive will demonstrate a thorough understanding of the Examcraft Group's value proposition and will be responsible for all stages of the sales process.

Key Requirements

• Minimum 6 months Experience in a customer-focused environment.
• Third Level or University degree (any discipline)
• Excellent customer service and the ability to manage all aspects of customer accounts
• Inbound and Outbound telephone experience (desired) with a professional telephone manner.
• Interest and some knowledge of the Irish Educational System
• Strong executive presence with excellent verbal and written communication skills
• Excellent Computer, numerical and project management skills.
• Proficient Microsoft Word and Excel
• Excellent attention to detail/accuracy
• Team player with the ability to work effectively with people in a cross-functional environment and to work independently toward your own goals
• Enthusiastic with a desire to learn & develop, self-motivated, positive attitude and strong work ethic with an Entrepreneurial spirit
• Fluent in English - essential
• Eligibility to legally work in Ireland

Job Type: Part-time

Pay: €30,000.00-€33,000.00 per year

Education:

• Leaving Certificate (preferred)

Work Location: In person

We are Progress (Nasdaq: PRGS) - an experienced, trusted provider of products designed with customers in mind so they can develop the applications they need, deploy where and how they want, and manage it all safely and securely.

We're proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Customer Success Manager and help us do what we do best: propelling business forward.

As a Customer Success Manager, you will be responsible for post-sales activity for Progress Software's most strategic and key customers. This role serves as the primary point of contact for these customers. You will provide the employee with the opportunity to work closely with other members within Progress Software INFRA organization to help customers meet their desired business outcomes, customer retention, and build relationships.

In This Role, You Will

• Manage a portfolio of customers to drive greater business value and ensure our customer investments are being optimally leveraged.
• Act as a strategic partner with insights into customer objectives and driving product adoption by aligning Progress's features and functionality with customers' overall business needs.
• Ability to understand and identify Progress services and offerings and how they help meet customer's objectives leading to upsell opportunities.
• Acting as a liaison between product management and the customer with a focus on communicating the Progress Roadmap and how this will influence customer activities.
• Collaborating cross functionally with account team members to create a seamless & optimal customer experience.
• Lead customer meetings, QBR's, facilitate strategic business reviews when required.
• Implement comprehensive engagement and communication strategies to maintain high customer satisfaction and minimize churn.
• Develop metrics, processes, and best practices to optimize customer value and satisfaction.
• Serve as the primary interface for managing and resolving critical situations within accounts.

Your Background

• 3+ years in Customer Success, with a proven ability to manage relationships in complex organizations, including Fortune 500 and Global 2000 customers.
• Bachelor's degree or equivalent work experience.
• German language proficiency
• Demonstrated experience in customer management within a software or SaaS environment, focusing on growth, adoption, retention, and issue resolution at both the business owner and senior executive levels.
• Experience with Gainsight and Salesforce.
• Strong verbal and written communication skills, including the ability to chair meetings with executive leadership.
• Demonstrated ability to engage positive relationships to collaborate across multiple company functions (Sales, Services and Product Management).
• Certifications in customer success, project management, or related fields are a plus.
• Ability to travel up to 20%

If this sounds like you and fits your experience and career goals, we'd be happy to chat.
What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:

• Compensation: Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback.
• Benefits: Premium Collective Health Insurance Plan with a monthly employer contribution and Premium Collective Pension Scheme fully funded by Progress
• Time-off and Leave: Generous vacation allowance, an additional day off for your birthday, and days off for volunteering
• Well-being: A global well-being program focused on physical, mental, and financial health.
• Focus on Employee Experience: We aim to create an environment where people view their time at Progress as their best career chapter by seeking your feedback, partnering with you and recognizing and celebrating the moments that matter.
• Career Growth: We empower you to own your career and personalize your growth with career development tools, internal career mobility, knowledge sharing, and learning opportunities.

We are seeking a motivated and customer-focussed individual based in Ireland to join our client's growing team in the agricultural technology sector.

This role is ideal for someone with an agricultural background and a passion for technology who enjoys problem-solving, building relationships, and helping customers achieve success.

As a Customer Success Specialist, you will work closely with farmers and industry partners to support them in adopting and using innovative agricultural technology solutions. From onboarding and training through to troubleshooting and ongoing support, you'll be a key point of contact ensuring customers get the most value from systems and services.

Key Responsibilities

• Manage onboarding and training for new customers.
• Support customers throughout their journey, providing guidance and technical assistance.
• Install, configure, and maintain agricultural technology solutions both remotely and onsite.
• Proactively monitor system performance to ensure smooth operation.
• Troubleshoot and resolve customer and partner queries
• Collaborate with internal teams to enhance the customer experience.
• Build strong relationships, driving customer satisfaction and advocacy.
• Log and manage support cases using CRM and ticketing systems.
• Contribute to lead generation and customer success initiatives.

What's in it for you?

• Base Salary up to €45,000 DOE
• Bonus
• Potential Commission Opportunities
• Company Car
• Pension
• Plus more

What We're Looking For

• Previous experience in customer support, customer success, or commercial sales.
• Agricultural background or qualification
• Strong problem-solving and troubleshooting skills.
• Proficiency with CRM and support tools
• Excellent communication skills, both written and verbal.
• Organised, detail-oriented, and able to manage multiple tasks effectively.
• A collaborative team player with a proactive, "can-do" attitude.
• Ability to work independently and adapt to a fast-paced environment.

This is an exciting opportunity to work with innovative technology that supports the future of farming. You'll play a vital role in supporting customers, ensuring they achieve success while working in a collaborative and supportive environment.

For more information on this role, please get in touch with Caitlin on or email -

Now Hiring: Customer Success Manager (Remote, Ireland)

We're seeking an experienced and customer-focused Customer Success Manager
to join our remote team. This role is ideal for someone who's passionate about building relationships, driving client satisfaction, and ensuring long-term success.

Your Role:

• Manage and nurture relationships with assigned clients
• Ensure customers achieve their goals and maximize value from our services
• Collaborate with internal teams to address client needs and resolve issues
• Track performance metrics and prepare client success reports
• Identify opportunities for product adoption and service improvement

What We're Looking For:

• Based in
  Ireland
  (citizens, residents, and immigrants welcome)
• 2+ years of experience in Customer Success, Account Management, or Client Services
• Excellent communication and relationship management skills
• Strong problem-solving and organizational abilities
• Tech-savvy and comfortable working remotely

What We Offer:

100% remote with flexible schedule

Supportive and collaborative international team

Ongoing training and growth opportunities

Competitive freelance or permanent arrangement

If you love helping clients succeed and want to work with a global, forward-thinking team — we'd love to hear from you

• Apply today or send your CV with the subject line "Customer Success Manager – Ireland."

About the role

To delight our customers by exceeding attraction expectations, providing exceptional customer service and demonstrating in depth knowledge of our audience and platform to secure yearly subscription renewals and upgrades.

Key metrics

• Customer satisfaction
• Applications
• Renewals

1. Meet employer brand and attraction goals to secure yearly renewals

a. Manage a portfolio of subscription customers providing an end to end service from onboarding to subscription review and renewal recommendations.

b. Provide an efficient and effective service for customers.

c. Conduct onboarding meetings to understand the clients' requirements, target audience, goals and areas of particular focus.

d. You will monitor and optimise your client's subscriptions to achieve their recruitment objectives.

2. Deliver outstanding customer service

a. You will build a trusted and loyal relationship with your customer base.

b. Your communication will be professional, timely, informative and charismatic.

c. You will deliver timely and accurate administration of subscriptions including the distribution of roles and collection of print collateral.

d. You will seek out opportunities within GTI to delight your customers.

e. The reporting you deliver will be complimented with intelligent explanations.

3. Input in to efficient and collaborative internal ways of working and processes

a. You will be the voice of the client as you input into commercial, marketing and product development.

b. Through your knowledge of our client and their objectives you will identify upsell opportunities and work with account managers to secure the renewal.

c. Following both your own ideas and direction from others, input and run working process improvements as we strive to deliver optimum team performance.

• You will be a fast learner of platforms and processes.
• You will be a good listener inspiring confidence and trust.
• You will be a strong team player.
• You will be incredibly organised with the ability of managing upwards of 50 relationships.
• You will be confident with reporting and analysis, able to explain data to your customers.
• You will be committed to improving working practices, identifying efficiencies and areas of opportunity.

Work Experience, Knowledge & Skills:

• Experience of working in an administrative customer facing role.
• Knowledge of student and graduate recruitment processes.
• A confident and professional manner with excellent written, phone and conversational skills.
• Basic understanding of website performance data.
• Computer literate – MS Office, CRM systems.
• Proactive, adaptable and a quick learner.
• Focused, conscientious, efficient with excellent time management skills.
• Collaborate with peers and other people inside and outside the business.

• Permanent role.
• 37.5 hours per week between Monday to Friday 9.00am – 5.30pm.
• Minimum of 3 days per week in our Dublin office.
• 3-month probationary period.

Candidates applying for roles at GTI will be subject to background screening. You can find out more about our background screening and the recruitment of ex-offenders by reading our policies.

If you would like to speak to a member of our team to find out more information about this vacancy or you have any questions, please get in touch -

We aim to help students realise their potential in the world of work through technology, content and tools. That's not an easy thing.

We believe in understanding students and partnering with employers, universities, schools and other technology providers.

It's about students finding the right role and employers finding the most suitable candidates. But it's more than that – it's about helping young people discover options, develop and build confidence.

Job Title:
Customer Success Manager

Location:
Ireland

Job Description:

We are seeking a dedicated and proactive Customer Success Manager
to strengthen client relationships and ensure customer satisfaction across our Irish operations. The ideal candidate will have a strong customer-oriented mindset, excellent communication skills, and the ability to drive value and retention through strategic engagement and support.

Key Responsibilities:

• Serve as the primary point of contact for assigned clients, ensuring their needs and expectations are met.
• Develop deep product and service knowledge to deliver tailored solutions and proactive support.
• Build and maintain strong, long-term client relationships focused on value delivery and business outcomes.
• Collaborate with sales, product, and support teams to ensure seamless onboarding and continuous improvement in customer experience.
• Monitor customer health metrics and identify opportunities for upselling or renewal.
• Conduct regular check-ins, performance reviews, and satisfaction assessments with key accounts.
• Analyze client feedback and share insights with internal teams to guide product or service enhancements.
• Manage escalations and resolve issues efficiently to maintain customer trust and loyalty.

Qualifications & Skills:

• Bachelor's degree in Business, Communications, or a related field.
• 5+ years of experience in customer success, account management, or client services.
• Strong interpersonal and relationship-building abilities.
• Excellent organizational, analytical, and problem-solving skills.
• Ability to manage multiple clients and priorities effectively.
• Experience in SaaS, technology, or service-based industries preferred.
• Proficiency in CRM platforms such as Salesforce or HubSpot is an advantage.

What We Offer:

• Competitive salary and performance-based bonuses.
• Hybrid working options within Ireland.
• A collaborative, people-focused work culture.
• Career development opportunities and global exposure.

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our orchestration, automation, and AI platform enables businesses to operate more effectively, mitigate risk, reduce tech debt, and focus on high-impact work.

Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines connects with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it's popular with security, IT and other security-focused teams.

At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We're excited about what's next, and we're looking for others to join us on our journey.

The Director, Customer Success – EMEA/ROW will lead a high-performing regional team of Customer Success Managers (CSMs) and Customer Success Engineers (CSEs). This role is accountable for creating and executing strategies that ensure customers realize maximum value from our solutions, while guiding the team through scaling operations, maturing processes, and navigating transformational change in a high-growth environment.

Key Responsibilities

• Leadership & Team Development

• Recruit, develop, and retain top CSM and CSE talent across EMEA and ROW.

• Foster a high-performance culture focused on accountability, collaboration, and professional growth.

• Provide ongoing coaching, career development, and performance management.

• Customer Strategy & Outcomes

• Define and execute the EMEA/ROW customer success strategy in alignment with global objectives.

• Drive customer outcomes including retention, upsell, cross-sell, and advocacy.

• Serve as an executive sponsor for strategic accounts and a senior escalation point for customer issues.

• Scaling & Process Optimization

• Design and implement scalable processes, playbooks, and customer health frameworks to serve an expanding customer base.

• Champion technology adoption (CS platforms, analytics, and automation tools) to increase efficiency.

• Establish operational KPIs and governance to ensure consistency and quality of delivery.

• Cross-Functional Partnership

• Partner closely with Sales to ensure seamless handoffs and growth opportunities.

• Collaborate with Product and Engineering to bring the voice of the customer into the roadmap.

• Work with Marketing to develop customer stories, case studies, and advocacy programs.

• Change Leadership

• Lead the team through organizational, market, and product changes with resilience and clarity.

• Promote agility and adaptability as core team strengths.

Qualifications

• 10+ years of experience in customer success, account management, or a related function, with at least 5 years in senior leadership roles.
• Proven experience scaling CS functions within high-growth, dynamic environments.
• Track record of leading distributed, cross-functional teams to exceed retention and growth targets.
• Deep understanding of SaaS business models, recurring revenue, and customer lifecycle management.
• Exceptional executive presence, influencing, and negotiation skills.
• Strong data-driven decision-making and analytical capabilities.
• Demonstrated success in change management and leading teams through transformation.
• Bachelor's degree or equivalent experience required.

At Tines, we're all about trying new things and taking the leap. If you're second-guessing your application, we hope you'll trust your gut and take the leap too Applying for a new job isn't always easy, especially if you're thinking of a career pivot – but we're big believers in learning and growth here at Tines, so you've nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are. We'd love to hear from you.

Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.

Company Description

RedSky Europe is a fast-growing eCommerce fulfilment partner helping brands expand across Europe. As we continue to grow, we are looking for a motivated customer service professional to join our team and support every client's journey with RedSky Europe.

Role Description

This is a full-time on-site role for a Customer Success Specialist, located in Kilkenny. Our Client Success Team works closely with both our clients, and our Operations Team to address client needs and drive continuous improvement. Serving as the client's main point of contact, you will be tasked with understanding their business objectives, guiding them through the onboarding process, and identifying opportunities to enhance their experience.

Your adept problem-solving skills and proactive approach will empower clients to maximise the value of our services, fostering long-lasting relationships built on trust and mutual success.

Ultimately, your dedication to client satisfaction will not only contribute to their success but also to the growth and reputation of our Company.

Qualifications

• Customer Satisfaction and Customer Service skills
• Analytical Skills and Customer Support experience
• Strong Communication skills
• Excellent problem-solving abilities and a proactive approach
• Ability to work effectively in a fast-paced environment
• Prior experience in a similar role is a plus
• Familiarity with ecommerce platforms and technology-driven solutions beneficial
• Relevant educational background in Business, Communications, or related fields