277 Microsoft jobs in Ireland
Principal Data Scientist - Microsoft 365 Copilot
Microsoft Corporation
Posted 3 days ago
Job Viewed
Job Description
Microsoft's mission is to empower every person and every organization on the planet to achieve more. Microsoft believes that artificial intelligence will play a critical role in accomplishing that mission.
We're looking for a? **Principal Data Scientist** ?to help shape the future of Microsoft 365 Copilot, with a focus on Search, Chat and Research experiences?This role sits within the Microsoft Search, Assistant, and Intelligence (MSAI) organization, which powers the intelligence behind M365 Copilot by combining cutting-edge advances in generative AI with personalized search and recommendation systems. As a Principal Scientist in MSAI, you will work in an exciting and fast-paced, collaborative environment.
You'll bring deep expertise in large language models (LLMs), information retrieval, and machine learning to improve the quality and scalability of M365 Copilot?You'll partner closely with engineering and product teams to innovate, design and evaluate end-to-end AI solutions that serve millions of enterprise users?This is a high-impact role where you'll influence technical strategy, shape product direction, and collaborate across Microsoft to deliver AI-powered experiences that help users accomplish more with less effort.
**Responsibilities**
You'll work on high-impact, technically ambitious projects that directly shape the future of Microsoft 365 Copilot?Examples include:
+ Advancing deep reasoning in Microsoft 365 Copilot by applying next-generation LLM fine-tuning and reinforcement learning techniques.
+ Improving Copilot Chat and Researcher response quality through state-of-the-art grounding data selection strategies.
+ Enhancing Copilot Search by developing novel content representation models.
+ Building the next wave of recommendation and personalization capabilities across M365 Copilot experiences.
+ In addition to driving innovation, you'll help grow the team's technical depth by mentoring and developing talent.
**Qualifications**
**Required Qualifications:**
+ A Ph.D. in Computer Science, Math, Physics, Statistics, OR related areas is highly preferred. Candidates with master's degree with proven industry experience or a strong publication record in the areas of Information Retrieval, Machine Learning, Natural Language Processing, and Deep Learning are considered as well.
+ Extensive hands-on experience building and deploying products using Machine Learning. Specifically, we are looking for expertise in Natural Language Processing, Large Language Models, Information Retrieval, and Recommendation Systems with a good understanding of techniques like Differential Privacy, Responsible AI and related areas.
+ High proficiency in deploying machine learning applications at scale in real production environments and proven track record of successfully shipping applied research to production is a must
+ Excellent problem solving and data analysis skills and a good grasp of applied statistics. Particularly, expertise in developing or applying predictive analytics, statistical modelling, data mining, or machine learning algorithms, especially at scale
+ Strong people leadership skills to influence others, with the ability to tech-lead, understand team dynamics, retain, attract, and develop team members.
+ Grounded in growth mindset, and advocate for diversity and inclusion.
+ Customer obsession and passionate about product impact
+ Excellent verbal and written communication skills, with the ability to simplify and explain complex ideas.
+ Effective collaboration skills while working effectively within a globally distributed organization.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
+ Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
**Preferred Qualifications:**
+ PhD degree in Computer Science, Statistics, Mathematics, OR a related field.
+ Proven track record in training large language models and post-training large language models, using reinforcement learning or similar techniques
+ First-hand experience building agentic AI models using deep learning
#M365CORE
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
We're looking for a? **Principal Data Scientist** ?to help shape the future of Microsoft 365 Copilot, with a focus on Search, Chat and Research experiences?This role sits within the Microsoft Search, Assistant, and Intelligence (MSAI) organization, which powers the intelligence behind M365 Copilot by combining cutting-edge advances in generative AI with personalized search and recommendation systems. As a Principal Scientist in MSAI, you will work in an exciting and fast-paced, collaborative environment.
You'll bring deep expertise in large language models (LLMs), information retrieval, and machine learning to improve the quality and scalability of M365 Copilot?You'll partner closely with engineering and product teams to innovate, design and evaluate end-to-end AI solutions that serve millions of enterprise users?This is a high-impact role where you'll influence technical strategy, shape product direction, and collaborate across Microsoft to deliver AI-powered experiences that help users accomplish more with less effort.
**Responsibilities**
You'll work on high-impact, technically ambitious projects that directly shape the future of Microsoft 365 Copilot?Examples include:
+ Advancing deep reasoning in Microsoft 365 Copilot by applying next-generation LLM fine-tuning and reinforcement learning techniques.
+ Improving Copilot Chat and Researcher response quality through state-of-the-art grounding data selection strategies.
+ Enhancing Copilot Search by developing novel content representation models.
+ Building the next wave of recommendation and personalization capabilities across M365 Copilot experiences.
+ In addition to driving innovation, you'll help grow the team's technical depth by mentoring and developing talent.
**Qualifications**
**Required Qualifications:**
+ A Ph.D. in Computer Science, Math, Physics, Statistics, OR related areas is highly preferred. Candidates with master's degree with proven industry experience or a strong publication record in the areas of Information Retrieval, Machine Learning, Natural Language Processing, and Deep Learning are considered as well.
+ Extensive hands-on experience building and deploying products using Machine Learning. Specifically, we are looking for expertise in Natural Language Processing, Large Language Models, Information Retrieval, and Recommendation Systems with a good understanding of techniques like Differential Privacy, Responsible AI and related areas.
+ High proficiency in deploying machine learning applications at scale in real production environments and proven track record of successfully shipping applied research to production is a must
+ Excellent problem solving and data analysis skills and a good grasp of applied statistics. Particularly, expertise in developing or applying predictive analytics, statistical modelling, data mining, or machine learning algorithms, especially at scale
+ Strong people leadership skills to influence others, with the ability to tech-lead, understand team dynamics, retain, attract, and develop team members.
+ Grounded in growth mindset, and advocate for diversity and inclusion.
+ Customer obsession and passionate about product impact
+ Excellent verbal and written communication skills, with the ability to simplify and explain complex ideas.
+ Effective collaboration skills while working effectively within a globally distributed organization.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
+ Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
**Preferred Qualifications:**
+ PhD degree in Computer Science, Statistics, Mathematics, OR a related field.
+ Proven track record in training large language models and post-training large language models, using reinforcement learning or similar techniques
+ First-hand experience building agentic AI models using deep learning
#M365CORE
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
0
Microsoft VDI Architect / SME
Dublin, Leinster
eir evo talent
Posted 11 days ago
Job Viewed
Job Description
Microsoft VDI Architect / SME Location : Dublin - Hybrid Duration : 6+ months contract Highly extendable Role Profile/About the Opportunity We are looking for an Virtualization Architect with skills in Citrix, AVD, W365 & Dev Box to provide deep technical expertise in designing, deploying, and supporting secure and scalable virtual desktop solutions. Key Responsibilities Design and Implement AVD, W365 & Dev Box solutions. Environment Optimization, recommended best security practices. Configure FSlogix as profiling. Develop and implement automation for scaling, image updates. Troubleshoot and resolve issues related to AVD, Provide technical documentation, knowledge transfer, and training to support teams. Work with the Customer Architecture Team. Draft HLD/LLD and other project documents. Key skills/knowledge/experience: Virtualization Architect with 10 to 12 Yrs of hands-on experience with various VDI technologies AVD, Citrix, W365, DevBox etc. 5 Yrs of Experience in consulting, designing, and implementing AVD, W365 & Dev Box Worked on various scenarios and use cases to design and build Prod and DR solutions Configure and deploy FSLOGIX and required infra in AVD Application modernization knowledge with MSIX App Attach & 3rd party products Sound Knowledge of 3rd party tools i.e. Nerdio, Hydra, Liquit, Lakeside Systrack etc. is plus Knowledge on automation with DevOps, Terraform, Biceps will be plus Configure Optimization & Security features on hostpools In-depth knowledge of Azure services - AAD, AADS, RBAC, Storage, Policies, Backup, Recovery Service Vault, Azure Firewall, Private Link, UDR, Security, Azure File share, AVD Autoscaling, AVD Security features & Azure Monitor Work with MS for any ongoing critical issues Knowledge on Group Policy , Active Directory and Registry settings. Proficiency in scripting and automation. Strong problem-solving skills with a deep understanding of session host performance tuning and diagnostics. Deployed MS Dev Box and aware of the latest features. Integration with GitHub will be add on Operations and Deployment knowledge on Windows365 Good skills on Windows Client and Server OS, Microsoft Intune Endpoint Manager Administration and Architecture Strong knowledge on Intune Compliance /configuration policies, Defender for Endpoint, Device encryption Defender for 365 and Identity, Sentinel, Conditional Access, and integrate other emerging MS Cloud security features. CCP, AZ140, ITIL, AZ104 & AZ900 Certification will be an added advantage Good analytical and communication skills and willing to take up the ownership Candidates should hold appropriate RTWs for Ireland i.e. Stamp 4, Irish/British/EU passport. For more information please apply here or contactAgnes Reena/ Contact: Ref:EET7347 Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply. eir evo talent, eir evo and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo talent, eir evo and our clients apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with eir evo talent, eir evo and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo talent and eir evo
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Manager
Danaher Corporation
Posted 2 days ago
Job Viewed
Job Description
At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported , and always be yourself. W e're building a culture that celebrates backgrounds , experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges .
The Technical Support Manager for Beckman Coulter Diagnostics is responsible for directing the activities of the Technical Support team group in the Clare, Ireland manufacturing facility, to provide global support for the installed customer base, commercial operations, subsidiaries, and distributors.
This position is part of the Global Product Technical Support team located in Clare, Ireland and will be an on-site position . The position reports into the Director of Global Product Technical Support. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
In this role, you will have the opportunity to:
+ Lead and coach a team to achieve high performance and develop associates to align with business objectives and annual plan
+ Communicate support activities to management and as necessary, other business units.
+ Drive Service and Support deliverables for new product developments
+ Ensure that department activities comply with company standards and procedures.
+ Encourage teamwork within own function as well as involvement where appropriate in cross-functional problem-solving initiatives.
+ Take a leadership role in developing and implementing new techniques and initiatives to enhance support
+ Is an influential leader and team player, fully motivated to guide and influence others to achieve in line with long range plan objectives.
+ Establish departmental goals to achieve objectives and KPIs.
+ Identify and solve operational and organizational problems leveraging the appropriate resources within or outside the department
+ Provide technical guidance to associates, colleagues and customers
The essential requirements of the job include
+ Strong Interpersonal and communication skills
+ Experience in the Medical Device, Pharma or similarly regulated industries
+ Strong Knowledge of Quality System and compliance with agency regulatory requirements
It would be a plus if you also possess previous experience in:
+ Knowledge of Danaher Business System
+ Management of people and or projects
Education & Experience:
+ Bachelor's degree
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges .
The Technical Support Manager for Beckman Coulter Diagnostics is responsible for directing the activities of the Technical Support team group in the Clare, Ireland manufacturing facility, to provide global support for the installed customer base, commercial operations, subsidiaries, and distributors.
This position is part of the Global Product Technical Support team located in Clare, Ireland and will be an on-site position . The position reports into the Director of Global Product Technical Support. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
In this role, you will have the opportunity to:
+ Lead and coach a team to achieve high performance and develop associates to align with business objectives and annual plan
+ Communicate support activities to management and as necessary, other business units.
+ Drive Service and Support deliverables for new product developments
+ Ensure that department activities comply with company standards and procedures.
+ Encourage teamwork within own function as well as involvement where appropriate in cross-functional problem-solving initiatives.
+ Take a leadership role in developing and implementing new techniques and initiatives to enhance support
+ Is an influential leader and team player, fully motivated to guide and influence others to achieve in line with long range plan objectives.
+ Establish departmental goals to achieve objectives and KPIs.
+ Identify and solve operational and organizational problems leveraging the appropriate resources within or outside the department
+ Provide technical guidance to associates, colleagues and customers
The essential requirements of the job include
+ Strong Interpersonal and communication skills
+ Experience in the Medical Device, Pharma or similarly regulated industries
+ Strong Knowledge of Quality System and compliance with agency regulatory requirements
It would be a plus if you also possess previous experience in:
+ Knowledge of Danaher Business System
+ Management of people and or projects
Education & Experience:
+ Bachelor's degree
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Manager
Cork, Munster
NetApp
Posted 4 days ago
Job Viewed
Job Description
**Job Summary**
The Technical Support Manager directly manages a team of Technical Support and Escalation Engineers whose primary focus is troubleshooting, repairing, debugging and diagnosing incidents with NetApp products. This can include hardware, software, and multi-system/multi-vendor/multi-network interoperability issues. The Technical Support Manager will have an operational knowledge of the area of their functional responsibility and align individual objectives with the goals of the business. They will establish and maintain relationships with internal stakeholders, including Senior Management, Engineering, Support Account Managers and Sales in order to drive operational excellence within support.
**Key Responsibilities**
_A major part of your responsibility will be to provide oversight to a group or groups of Technical Support Engineers and Escalation Engineers responsible for_
· Resolving customer problems that come in via the telephone, the web, chat or AutoSuppor
· Researching customer issues in a timely manner and follow up directly with the customer with recommendations and action plans.
· Creating new knowledgebase articles to capture new learnings for reuse throughout the center.
· Participating in technical communications within the Technical Support Engineering team to share best practices and learn about new technologies and complimentary storage applications.
· Responding to situations where NetApp product support has been unable to solve customer's technical issues.
· Providing a high level of proactive and reactive services by building relationships with the customer to best serve their needs
**Job Requirements**
· Excellent written and verbal communication skills.
· Good interpersonal communication and customer service skills are needed in order work successfully with customers in high stress and/or ambiguous situations.
· A clear understanding of the product development cycle, technical requirements and project management.
· Experience and understanding of Storage Hardware, Software, Cloud and Virtualization technology
· A strong understanding of concepts related to computer architecture through implementation.
· A demonstrated ability to function successfully as a leader.
· Responsibility & Interaction
· This position is responsible for managing many tasks within a large group or department.
· Align local targets to business goals
· The potential impact of decisions made by this individual will be mostly operational.
· This individual will apply attained experience and knowledge to address issues that are diverse in scope, and resolve problems through short- and mid-term planning.
· This individual must work effectively with Staff to Vice President level employees and employees within and outside of their department and function.
· Utilizes people skills and available manager tools to positively impact the development of your team within their role and career.
· This individual must demonstrate favorable results through providing leadership to function.
_Related Experience Desire_
· A minimum of 1 to 5 years of experience as a people leader is required.
· Demonstrated ability to manage multiple projects is required.
131441
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
The Technical Support Manager directly manages a team of Technical Support and Escalation Engineers whose primary focus is troubleshooting, repairing, debugging and diagnosing incidents with NetApp products. This can include hardware, software, and multi-system/multi-vendor/multi-network interoperability issues. The Technical Support Manager will have an operational knowledge of the area of their functional responsibility and align individual objectives with the goals of the business. They will establish and maintain relationships with internal stakeholders, including Senior Management, Engineering, Support Account Managers and Sales in order to drive operational excellence within support.
**Key Responsibilities**
_A major part of your responsibility will be to provide oversight to a group or groups of Technical Support Engineers and Escalation Engineers responsible for_
· Resolving customer problems that come in via the telephone, the web, chat or AutoSuppor
· Researching customer issues in a timely manner and follow up directly with the customer with recommendations and action plans.
· Creating new knowledgebase articles to capture new learnings for reuse throughout the center.
· Participating in technical communications within the Technical Support Engineering team to share best practices and learn about new technologies and complimentary storage applications.
· Responding to situations where NetApp product support has been unable to solve customer's technical issues.
· Providing a high level of proactive and reactive services by building relationships with the customer to best serve their needs
**Job Requirements**
· Excellent written and verbal communication skills.
· Good interpersonal communication and customer service skills are needed in order work successfully with customers in high stress and/or ambiguous situations.
· A clear understanding of the product development cycle, technical requirements and project management.
· Experience and understanding of Storage Hardware, Software, Cloud and Virtualization technology
· A strong understanding of concepts related to computer architecture through implementation.
· A demonstrated ability to function successfully as a leader.
· Responsibility & Interaction
· This position is responsible for managing many tasks within a large group or department.
· Align local targets to business goals
· The potential impact of decisions made by this individual will be mostly operational.
· This individual will apply attained experience and knowledge to address issues that are diverse in scope, and resolve problems through short- and mid-term planning.
· This individual must work effectively with Staff to Vice President level employees and employees within and outside of their department and function.
· Utilizes people skills and available manager tools to positively impact the development of your team within their role and career.
· This individual must demonstrate favorable results through providing leadership to function.
_Related Experience Desire_
· A minimum of 1 to 5 years of experience as a people leader is required.
· Demonstrated ability to manage multiple projects is required.
131441
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Agent
Concentrix
Posted 13 days ago
Job Viewed
Job Description
Job Title:
Technical Support Agent
Job Description
We are seeking Technical Support staff to join our Enterprise team based in Northern Ireland. The successful candidate will join a diverse team providing tech support on exciting new technologies, including VR devices!
This is a **fully remote role, however, only candidates residing in Northern Ireland can** **be considered,** in the event you are required to come to our hub in Belfast.
The role will require you to **commit to shifts between 2pm - 11pm, Wednesday to Sunday.** We offer a competitive salary of **£30,500 + benefits** !
You will be required to efficiently handle between 20-25 complex cases daily, providing enterprise customers with
+ Device, and performance support
+ Communicate troubleshooting steps effectively
+ Supporting with data and user deletion requests
+ Collaborate with engineers to provide tech resolutions
+ End-to-end ownership of customer support requests
+ Proactively gaining updates and communicating to the customer
**Requirements**
+ Preferably a minimum of 2 years of experience in successfully supporting enterprise level customers via multiple channels
+ Strong technical knowledge and practical understanding of web technologies
+ Advanced troubleshooting skills
+ Ability to communicate technical knowledge to non tech audience clearly
+ Fluency with operating systems (Windows, Mac, iOS, Android), Microsoft Suite and ticket management software
+ Structured multitasking and prioritisation skills
+ Strong critical thinking and analytical skills to isolate, investigate, reproduce and resolve hardware and software issues
+ Collaborative interpersonal skills with experience working in a cross-functional team environment
**Preferred Qualifications**
+ Web based background or computer science qualifications
**Concentrix is an equal opportunity employer**
_We're_ _proudly_ _united as one_ _team, one company, globally._ _We're_ _committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws._
**Eligibility to work**
In accordance with the United Kingdom's law, only applicants who are legally authorised to work in the UK will be considered for this position.
Location:
UK, Work at Home, Northern Ireland
Language Requirements:
English (Required)
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Technical Support Agent
Job Description
We are seeking Technical Support staff to join our Enterprise team based in Northern Ireland. The successful candidate will join a diverse team providing tech support on exciting new technologies, including VR devices!
This is a **fully remote role, however, only candidates residing in Northern Ireland can** **be considered,** in the event you are required to come to our hub in Belfast.
The role will require you to **commit to shifts between 2pm - 11pm, Wednesday to Sunday.** We offer a competitive salary of **£30,500 + benefits** !
You will be required to efficiently handle between 20-25 complex cases daily, providing enterprise customers with
+ Device, and performance support
+ Communicate troubleshooting steps effectively
+ Supporting with data and user deletion requests
+ Collaborate with engineers to provide tech resolutions
+ End-to-end ownership of customer support requests
+ Proactively gaining updates and communicating to the customer
**Requirements**
+ Preferably a minimum of 2 years of experience in successfully supporting enterprise level customers via multiple channels
+ Strong technical knowledge and practical understanding of web technologies
+ Advanced troubleshooting skills
+ Ability to communicate technical knowledge to non tech audience clearly
+ Fluency with operating systems (Windows, Mac, iOS, Android), Microsoft Suite and ticket management software
+ Structured multitasking and prioritisation skills
+ Strong critical thinking and analytical skills to isolate, investigate, reproduce and resolve hardware and software issues
+ Collaborative interpersonal skills with experience working in a cross-functional team environment
**Preferred Qualifications**
+ Web based background or computer science qualifications
**Concentrix is an equal opportunity employer**
_We're_ _proudly_ _united as one_ _team, one company, globally._ _We're_ _committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws._
**Eligibility to work**
In accordance with the United Kingdom's law, only applicants who are legally authorised to work in the UK will be considered for this position.
Location:
UK, Work at Home, Northern Ireland
Language Requirements:
English (Required)
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Engineer
Cork, Munster
NetApp
Posted 14 days ago
Job Viewed
Job Description
**Job Summary**
As a Technical Support Engineer - German Speaker, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. This is hybrid working position.
**Job Requirements**
- Provide technical support via telephone, web or autosupport.
- Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
- Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
- Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
- Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments
- Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.
**Your Profile**
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
- 1 - 2 years of experience in UNIX, Linux,Windows networking administration, Devops, Cloud, Data Warehousing or technical support is desired.
- Good written and verbal communication skills in German language (B2 level)
- Good interpersonal communication and customer service skills
- Strong aptitude for learning new technologies
- Creative approach to problem solving
130869
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
As a Technical Support Engineer - German Speaker, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. This is hybrid working position.
**Job Requirements**
- Provide technical support via telephone, web or autosupport.
- Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
- Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
- Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
- Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments
- Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.
**Your Profile**
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
- 1 - 2 years of experience in UNIX, Linux,Windows networking administration, Devops, Cloud, Data Warehousing or technical support is desired.
- Good written and verbal communication skills in German language (B2 level)
- Good interpersonal communication and customer service skills
- Strong aptitude for learning new technologies
- Creative approach to problem solving
130869
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Engineer
Cork, Munster
NetApp
Posted 14 days ago
Job Viewed
Job Description
**Job Summary**
As a Technical Support Engineer - Spanish Speaker, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. This is hybrid working position based in Cork City
**Job Requirements**
- Provide technical support via telephone, web or autosupport.
- Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
- Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
- Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
- Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments
- Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.
**Education**
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
- 1 - 2 years of experience in UNIX, Linux,Windows networking administration, Devops, Cloud, Data Warehousing or technical support is desired.
- Good written and verbal communication skills in Spanish language (must be fluent, C1+)
- Good interpersonal communication and customer service skills
- Strong aptitude for learning new technologies
- Creative approach to problem solving
131166
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
As a Technical Support Engineer - Spanish Speaker, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. This is hybrid working position based in Cork City
**Job Requirements**
- Provide technical support via telephone, web or autosupport.
- Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
- Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
- Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
- Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments
- Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.
**Education**
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
- 1 - 2 years of experience in UNIX, Linux,Windows networking administration, Devops, Cloud, Data Warehousing or technical support is desired.
- Good written and verbal communication skills in Spanish language (must be fluent, C1+)
- Good interpersonal communication and customer service skills
- Strong aptitude for learning new technologies
- Creative approach to problem solving
131166
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Engineer
Cork, Munster
NetApp
Posted 14 days ago
Job Viewed
Job Description
**Job Summary**
Dedicated technical support specialist with extensive experience in diagnosing and troubleshooting complex software and network systems. Proficient in providing high-quality assistance to customers, partners, technicians, and system administrators through various communication channels, including email, remote sessions, and phone/chat support. Skilled in addressing escalated issues beyond first-line support, effectively identifying and reporting bugs and feature requests while collaborating with sw-engineering and development teams to drive product improvements. Experience in customer installation and training, with a strong ability to support users of advanced technical products. Committed to enhancing user experience by creating, updating, and managing knowledge base articles tailored to supported products. Demonstrated ability to foster positive customer relationships and ensure satisfaction in a highly technical environment.
**Job Requirements**
+ Good understanding of:
- Storage concepts and infrastructure
- Database principles, (mysql)
- Networking concepts (DHCP, TCP/IP, UDP, SNMP, packet traces etc)
- Windows and Linux Operating Systems
+ Basic understanding of
- Hypervisor (Hyper-v/VmWare)
- Remote authentication methodology (LDAP, SAML etc)
- Data protection and backups
- Storage protocols (iSCSI, FC, FCoE, NFS, SMB/CIFS)
- RestAPI methodology
+ Knowledge of the following technologies will be considered an asset
- OnCommand products suite
- NetApp Storage System operating systems such as Data ONTAP
- Scripting or programming languages such as Python, JAVA, Perl, etc.
- The usage of tools, logs, and support tools needed to analyze system issues (such as perfstat, packet traces, ASUP logs, etc.)
- NetApp High-Availability (HA) technology
- NetApp / industry relevant certifications (i.e. NCDA, NCSE, CCNA, RHCA, VCP, MCSA, etc)
- Kepner-Tregoe methodology, Knowledge-Centered Service (KCS) methodology
**Your Profile**
+ A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience
+ 2+ years of experience in a relevant technical support role
+ Good written and verbal communication skills in both German (B2+) and English
+ Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations
+ Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
+ Ability to follow standard engineering principles and practices
+ Creative approach to problem solving
+ Fluent in English + any of the following languages: German, French, or Hebrew
130426
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
Dedicated technical support specialist with extensive experience in diagnosing and troubleshooting complex software and network systems. Proficient in providing high-quality assistance to customers, partners, technicians, and system administrators through various communication channels, including email, remote sessions, and phone/chat support. Skilled in addressing escalated issues beyond first-line support, effectively identifying and reporting bugs and feature requests while collaborating with sw-engineering and development teams to drive product improvements. Experience in customer installation and training, with a strong ability to support users of advanced technical products. Committed to enhancing user experience by creating, updating, and managing knowledge base articles tailored to supported products. Demonstrated ability to foster positive customer relationships and ensure satisfaction in a highly technical environment.
**Job Requirements**
+ Good understanding of:
- Storage concepts and infrastructure
- Database principles, (mysql)
- Networking concepts (DHCP, TCP/IP, UDP, SNMP, packet traces etc)
- Windows and Linux Operating Systems
+ Basic understanding of
- Hypervisor (Hyper-v/VmWare)
- Remote authentication methodology (LDAP, SAML etc)
- Data protection and backups
- Storage protocols (iSCSI, FC, FCoE, NFS, SMB/CIFS)
- RestAPI methodology
+ Knowledge of the following technologies will be considered an asset
- OnCommand products suite
- NetApp Storage System operating systems such as Data ONTAP
- Scripting or programming languages such as Python, JAVA, Perl, etc.
- The usage of tools, logs, and support tools needed to analyze system issues (such as perfstat, packet traces, ASUP logs, etc.)
- NetApp High-Availability (HA) technology
- NetApp / industry relevant certifications (i.e. NCDA, NCSE, CCNA, RHCA, VCP, MCSA, etc)
- Kepner-Tregoe methodology, Knowledge-Centered Service (KCS) methodology
**Your Profile**
+ A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience
+ 2+ years of experience in a relevant technical support role
+ Good written and verbal communication skills in both German (B2+) and English
+ Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations
+ Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
+ Ability to follow standard engineering principles and practices
+ Creative approach to problem solving
+ Fluent in English + any of the following languages: German, French, or Hebrew
130426
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Executive
Carlow, Leinster
Blacknight Internet Solutions
Posted 3 days ago
Job Viewed
Job Description
Technical Support Executive Carlow Permanent Salary: €30,000 + (DOE) An exciting opportunity has arisen, andwe are currently seeking a Technical Support Executive to work in our support department.While no third level qualifications or experience in a similar role are required, we are looking for a candidate that has a keen interest in IT and is comfortable with speaking to customers. We operate a hybrid working model at Blacknight. Training will be in the office 5 days per week and once training has been completed you will be required to be in the office a minimum of 2 days per week. Key Responsibilities: Being the first line of technical support to our customer base, 90K + Respond to phone calls, live chats and tickets in a timely manner Escalate issues internally with the relevant departments and following up to ensure issues are fully resolved Act on requests from other departments within the company Update customers in a confident and reassuring manner Keep Knowledge Base articles up to date and add new articles as required. Advise customers on services that we offer and how they are applicable to their requirements Dealing with basic sales requests Assist with migration projects Candidates must: Have a keen interest in IT Knowledge of the domain and hosting industry is preferred but not essential Be comfortable with speaking to customers via Live Chat, Phone and Email ticket system. Be eager to learn with a good work ethic You must be able to work well as part of a team, with excellent communication skills. Have excellent troubleshooting abilities Blacknight is known for its dedication to customers and a focus on customer service is paramount to our success, therefore, the ideal candidate should be customer focused with excellent customer service skills If you feel that you have what it takes and would like to become part of the Blacknight Team, get in touch. If you are having trouble making up your mind here is a little more about us and what you can expect, along with some benefits: Blacknight is Irelands leading web hosting company andICANN-accredited domain registrar.Headquartered in Carlow and 100% Irish-owned, Blacknight provides innovative technology solutions to more than 100,000 customers in 170 countries, with dedicated servers and colocation, including a comprehensive range of hosting plans, domain name registration services, email, productivity and digital marketing tools. Benefits: Free car parking Group pension scheme including DIS and income protection Training and further education opportunities Remote working options available on completion of training Regular performance reviews 21 days holidays a year. Up to 26 days holiday based on length of employment. day holiday on your birthday each year Salaried job with weekly payment Bike to work scheme available 6 months paid maternity leave 2 week paid paternity leave Health and Dental insurance Other advantages / benefits Offices located close to M9 Dublin to Waterford motorway for easy commute 1 hour from Dublin airport Mini-gym and showers on site Relaxed dress code For more information on Blacknight including a brief history, location and of course contact information please take a look at our careers page, we hope you like what you see. Closing date for applications is the 22nd of August and applicants may not be contacted until after this date. Skills: Customer Service Telephone Skills Technical Support
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Engineer
Roscommon, Connacht
Westward Scania
Posted 5 days ago
Job Viewed
Job Description
Westward Scania is based in Strokestown since 1959 and is the distributor of Scania products in the Republic of Ireland since 1976. Scania is a leading manufacturer of transport solutions, specializing in trucks, buses, and industrial & marine engines. As a Technical Support Engineer, you will provide guidance to our dealer network on technical issues and use your skills to keep our customer uptime at maximum levels. Qualifications and Skills Qualification in HGVs, automotive transport or mechanical engineering Confidence to communicate and deal with people at all levels Strong analytical skills IT knowledge including Microsoft, Word and Excel Technical Report writing skills Key Responsibilities: Support our dealer network with technical issues and reporting to Scania HQ when necessary Supporting the flow of technical information and communications to our network and end users Work as part of a team on development projects for new products and services. Build a close working relationship with all internal departments to improve products and services Travel to our dealer network throughout Ireland providing support on technical issues and projects Undertake any other work as directed by their line manager in connection with their job as required
This advertiser has chosen not to accept applicants from your region.
9