431 Customer Service Manager jobs in Ireland

Customer Service Manager

Location:
 Dublin

Department:
 Customer Service

Reports to:
 Operations Manager

Company:
 Watershed Group

About Us

Watershed Group is one of Europe's premier label companies, providing innovative and high-quality labelling solutions to customers in the 
Home & Personal Care, Premium Food & Beverage, Healthcare, Automotive & Durables, and Consumer
 markets.

With operations in 
Ireland, the UK, Germany, and Poland
, we continue to grow our reputation for excellence in customer service, quality, and innovation.

Position Overview

We are seeking an experienced and dynamic 
Customer Service Manager
 to lead the customer service team at our 
Pressure Sensitive Label Printing facility in Dublin, Ireland
.

The successful candidate will oversee day-to-day operations, ensure an exceptional customer experience, and serve as a key link between customers, sales, and production teams.

Key Responsibilities

• Lead, mentor, and develop the customer service team to ensure a high-performing and customer-focused culture.
• Manage daily operations of the department to ensure timely and accurate order processing, quotation, and delivery coordination.
• Serve as the main escalation point for customer inquiries, complaints, and complex issues, ensuring swift and effective resolution.
• Collaborate closely with Sales, Production, Planning, and Quality teams to align customer expectations with operational capabilities.
• Monitor performance metrics (OTD, response times, complaint levels, etc.) and implement improvements where necessary.
• Support the implementation of continuous improvement initiatives in customer service processes and systems.
• Ensure compliance with company policies and industry standards related to quality, safety, and customer communication.
• Prepare regular reports for management on team performance, customer satisfaction, and service trends.
• Participate in strategic projects that enhance the overall customer experience and operational efficiency.

Qualifications & Experience

• Bachelor's degree in Business, Management, or a related field (or equivalent experience).
• Minimum of 
  5 years' experience
   in customer service, with at least 
  3 years in a managerial role
  , preferably in manufacturing or print/packaging industries.
• Strong leadership, coaching, and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Proficiency in ERP and CRM systems; experience with print industry systems is an advantage.
• Proven ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Strong analytical and reporting skills.

U Value Insulation are one of Ireland's leading family-owned distributors of building materials, specialising in insulation and drywall products, to the Irish and UK markets. Established over forty years ago, U Value has a history of servicing some of the largest Irish and British construction firms.

U Value is experiencing significant growth and is now seeking to add a new role of Customer Service Manager to strengthen the Irish Sales team. Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment? We are seeking a skilled and dedicated Customer Service Manager to join our company and lead our customer service team. As a Customer Service Manager, you will play a vital role in ensuring customer satisfaction and building strong relationships with our clients.

Key Responsibilities

• Build existing/new customer relationships to improve customer satisfaction, business retention and sales
• Oversee and contribute to day-to-day operations of the customer service department, ensuring prompt and effective resolution of customer inquiries, concerns, and complaints via phone, email, or other communication channels
• Day to day administrative duties including order processing
• Manage a small team, providing guidance, coaching, and performance feedback to enhance skills and productivity
• Support the growth of the business by establishing a best-in-class Service experience
• Work collaboratively as part of the wider team, being the conduit from sales to service, always putting the customer at the heart of everything we do
• Manage office budgets, track expenses, and maintain financial records
• Attend regular team meetings and prepare reports on Customer Metrics for Senior Management
• Build a strong network of industry & sector partners, installers, architects & builders to seek support for both business growth and retention
• Complete customer Satisfaction Surveys and act on results for constant improvements
• Continuously assess customer service processes and systems, identifying opportunities for improvement, implementing solutions to enhance efficiency and effectiveness
• Effectively handle and resolve any customer complaints ensuring a positive resolution for our customers
• Develop and implement efficient office policies and procedures to ensure smooth operations

Requirements
Requirements

• Proven experience positively influencing customer success within a company
• Excellent organisational and time management skills, with the ability to prioritize tasks and meet deadlines
• Strong attention to detail and problem-solving abilities
• Outstanding written and verbal communication skills
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
• Familiarity with Intact software desirable
• Experience in the construction and building materials sector is beneficial but not essential
• Adaptable, self-driven & team oriented
• Must be confident, resilient and target driven

Benefits

• Competitive salary
• Pension
• Gym Membership
• Career progression
• Laptop
• Mobile phone
• Monthly company lunch
• Flexible working environment
• A friendly team-focused working environment
• Free car parking

U Value Insulation are one of Ireland's leading family-owned distributors of building materials, specialising in insulation and drywall products, to the Irish and UK markets. Established over forty years ago, U Value has a history of servicing some of the largest Irish and British construction firms.

U Value is experiencing significant growth and is now seeking to add a new role of Customer Service Manager to strengthen the Irish Sales team.  Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment? We are seeking a skilled and dedicated Customer Service Manager to join our company and lead our customer service team. As a Customer Service Manager, you will play a vital role in ensuring customer satisfaction and building strong relationships with our clients.

Key responsibilities

• Build existing/new customer relationships to improve customer satisfaction, business retention and sales.
• Oversee and contribute to day-to-day operations of the customer service department, ensuring prompt and effective resolution of customer inquiries, concerns, and complaints via phone, email, or other communication channels.
• Day to day administrative duties including order processing.
• Manage a small team, providing guidance, coaching, and performance feedback to enhance skills and productivity.
• Support the growth of the business by establishing a best-in-class Service experience.
• Work collaboratively as part of the wider team, being the conduit from sales to service, always putting the customer at the heart of everything we do.
• Manage office budgets, track expenses, and maintain financial records.
• Attend regular team meetings and prepare reports on Customer Metrics for Senior Management.
• Build a strong network of industry & sector partners, installers, architects & builders to seek support for both business growth and retention.
• Complete customer Satisfaction Surveys and act on results for constant improvements.
• Continuously assess customer service processes and systems, identifying opportunities for improvement, implementing solutions to enhance efficiency and effectiveness.
• Effectively handle and resolve any customer complaints ensuring a positive resolution for our customers.
• Develop and implement efficient office policies and procedures to ensure smooth operations.

Requirements

• Proven experience positively influencing customer success within a company.
• Excellent organisational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Strong attention to detail and problem-solving abilities.
• Outstanding written and verbal communication skills.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
• Familiarity with Intact software desirable.
• Experience in the construction and building materials sector is beneficial but not essential.
• Adaptable, self-driven & team oriented.
• Must be confident, resilient and target driven.

• Competitive salary
• Pension
• Gym Membership
• Career progression
• Laptop
• Mobile phone
• Monthly company lunch
• Flexible working environment
• A friendly team-focused working environment
• Free car parking

Customer Service Manager - Luxury Retails | International export B2B

We are seeking a dynamic Customer Service Manager to lead my clients luxury goods division to distribute to our global network of clients and retail partners. This role offers the opportunity to oversee a high-performing team, in a fast paced environment, to drive operational excellence, and contribute to the continued growth of our international business.

The successful candidate will have previous experience in managing multilingual teams, luxury or fashion retail and procurement.

A strong understanding of logistic flows, International trade and export processes is necessary to perform successfully in this role. Ideally within retail or luxury. You will have proven success in leverage data analysis (Power BI and SAP) to generate actionable insights and reliable reports.

What You Can Expect in This Role

• Lead and manage the daily operations of the customer service department (12+ direct reports).
• Enhance the customer journey by improving engagement, ensuring satisfaction, and supporting sustainable growth.
• Develop and optimize customer service procedures, guidelines, and policies.
• Ensure a structured, priority-driven workflow that supports global distribution.
• Build team cohesion, communicate direction clearly, and manage market coverage effectively.
• Leverage data analysis (Power BI, SAP) to generate actionable insights and reliable reports.
• Recruit, mentor, and coach team members, fostering a culture of collaboration, empowerment, and excellence.
• Handle complex escalations, complaints, and queries with a solutions-focused mindset.
• Define and monitor KPIs such as revenue, service levels, and customer satisfaction.
• Collaborate cross-functionally with departments including planning, sales, marketing, finance, and regulatory affairs.
• Maintain strong working relationships with key stakeholders: customers, sales teams, finance teams, freight forwarders, and other supply chain partners.

Your Profile

• 3+ years' experience as a Customer Service Manager, Retail Manager, Procurement Manager, or Assistant Manager.
• Solid understanding of logistic flows, international trade, and export processes.
• Proven leadership experience managing teams in a fast-paced, international environment.
• Advanced troubleshooting, organizational, and multitasking abilities.
• Strong client-facing and communication skills with a customer-first mindset.
• Hands-on experience with SAP, Power BI, and reporting tools.
• Bachelor's degree in Business Administration, Supply Chain, or a related field.
• Excellent problem-solving skills, detail orientation, and ability to adapt in a changing environment.
• Strong team player, able to work across diverse cultures and regions.

Please ensure you complete all the qualifying questions if you have the relevant experience required to ensure you have the opportunity to interview.

Job Type: Permanent

Pay: €60,000.00-€66,000.00 per year

Benefits:

• Bike to work scheme
• Company events
• Company pension
• Employee assistance program
• Employee discount
• Private medical insurance
• Sick pay
• Store discount
• Wellness program
• Work from home

Experience:

• Team Management exp in a multinational company setting?: 2 years (required)

Work Location: In person

Join RSA and make a difference every day.

Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter.

With offices in
Belfast, Galway, and Dublin
, we have embraced
hybrid work
empowering our people to
work flexibly
and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company RSA Insurance.

At RSA and
we empower
our customers to
make a difference
in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas.

As proud member of the
Intact family
, we're part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums.

We want you to thrive and grow with us – and we'll give you all the tools, flexibility and learning opportunities you need to do it.

And, if you bring your best, then we promise to give you, our best.

Culture and Community

RSA is a purpose-driven business –
our purpose is to 'help people, businesses, and society prosper in good times, and be resilient in bad times'.

We do that by living our values –
Integrity, Respect, Customer-driven, Excellence, and Generosity
– in everything that we do.

We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.

Generosity
is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We're also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.

Our stats don't lie… in our annual engagement survey

87% of our people celebrate the diversity in their teams and the wider company

90% of our people feel safe to speak up and share if they've made a mistake

91% of our people feel valued and respected by leadership

89% of our people are benefiting and thriving through our hybrid working model

Senior Customer Service Manager – Fixed Term Contract

Join RSA and make a difference every day. Whether you're advancing your career or seeking a new challenge, RSA Insurance is a place where your ideas and contributions matter. As part of the Intact family, we're proud to support our customers and communities with integrity, respect, and excellence.

We're looking for a dynamic and experienced Senior Service Manager to join the leadership team of our personal lines business, with responsibility for our broker customer operations team for a period of 12 months. Reporting to the Director of Intermediated Personal Lines, this is a senior role, with responsibility for leading our broker and affinity customer operations in Galway, along with centralized complaints, workforce management and quality teams.

At a time of growth and transformation, you will be responsible for driving continuing operational excellence and exceptional customer service but will also play a critical role in embedding our upcoming rebrand to Intact Insurance.

The role is Dublin-based with hybrid working, but as a senior leader, you will also be expected to spend meaningful time with our Galway-based operations team, ensuring visibility, support, and hands-on leadership during a period of transformation.

To lead and manage RSA's customer service operations across multiple centralized teams, ensuring high performance, regulatory compliance, and a customer-first culture. As a member of the leadership team, this role will be central to our growth agenda – modernizing our operations, embedding our new brand, driving efficiency, and ensuring every customer experience reflects our brand promise of being 'easy to do business with'.

Key Responsibilities:

• Lead and manage the RSA Contact Centre, Complaints, Quality, and WFM teams.
• Drive performance against KPIs including customer satisfaction, complaint resolution, quality assurance, and resource optimization.
• Act as a senior member of the Personal Lines leadership team, contributing to business strategy, growth initiatives and cross-functional priorities
• Be a critical member of the operations team leading our modernization programme to enhance call center capability, technology, and customer experience
• Champion continuous improvement, streamlining processes and embedding best practice to enhance efficiency and customer experience
• Collaborate with our Direct ) and Claims operations teams to align service delivery with business goals and change programmes.
• Ensure customer-facing teams consistently deliver on our brand promise
• Ensure compliance with regulatory standards and internal policies.
• Provide coaching, development, and support to team leaders and managers.
• Monitor and report on operational performance, identifying trends and opportunities for innovation and improvement
• Act as a senior point of escalation for complex customer issues and use insights to influence wider business improvements

Requirements:

• Proven senior experience in a customer service or operations management role.
• Strong leadership skills with experience managing multi-functional teams in a regulated environment
• Excellent understanding of contact center operations, complaints handling, quality assurance, and workforce management.
• Experience driving transformation, modernization or efficiency programmes
• Strategic thinker with the ability to balance day-to-day operational delivery with longer term transformation
• Strong communication and stakeholder management skills, with proven ability to influence at executive level
• Knowledge of regulatory requirements in the insurance or financial services sector is an advantage.

What We Offer

• A collaborative and inclusive work environment.
• Flexible hybrid working model.
• Opportunities for professional development and career progression.
• Competitive salary and benefits package.
• A chance to make a meaningful impact during a key period of transition.

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status

Our background and your main purpose…

Founded in late 2016 by Aimee Connolly, Sculpted by Aimee is an Irish-born beauty brand with a global vision. Aimee, who began her journey as a makeup artist after earning a bachelor's degree in business, spotted a gap in the market for makeup that was both easy to apply and highly effective. Combining her passion for beauty and business acumen, she launched Sculpted by Aimee to create products that simplify beauty routines without compromising results.

At the heart of Sculpted by Aimee is a commitment to empowering beauty enthusiasts with multitasking, user-friendly products that deliver a glowing finish in five minutes or less. Our products are designed to enhance natural beauty, applying effortlessly and blending seamlessly to help our community look and feel their best.

In less than eight years, Sculpted by Aimee has achieved cult status, surpassing established beauty conglomerates to become the number one mass cosmetics brand in Boots Ireland*. We have expanded our presence across key retailers such as Boots and Selfridges UK, and our e-commerce platform now serves customers in 68 countries. Our 360° omni-channel approach includes a robust physical presence in over 500 retailers across eight countries and four flagship stores in the UK and Ireland.

Our product portfolio includes over 140 makeup, skincare, and body products, all proudly certified by Leaping Bunny and recognized with 40+ industry awards. With an extensive range of complexion products offering over 100 foundation shades, Sculpted by Aimee is dedicated to celebrating real skin and promoting minimal retouching in our social media and campaigns.

*In June 2024 Sculpted by Aimee was ranked the number one mass cosmetics beauty brand in Boots Ireland's self-selection category.

Due to this exciting growth, Sculpted by Aimee are looking for a full-time Customer Service Assistant Manager to join the growing Customer Service Team based in Dublin. This hybrid role will report directly to the Customer Service Manager and play a key role in supporting the day-to-day running of the Customer Service Team.

Main Accountabilities

• Ensure the day-to-day operations of the Customer Service Team run smoothly, always prioritising a best-in-class customer experience.
• Monitor, maintain, and drive service levels, KPIs, and response times, ensuring the team consistently meets performance targets.
• Support, motivate, and manage team members, fostering development, engagement, and a high-performing culture.
• Ensure best practice processes are applied consistently across the team, maintaining quality and efficiency in customer interactions.
• Collaborate with other departments (eCommerce, Marketing, Operations, etc.) to resolve issues and enhance the overall customer journey.
• Provide input and support in training and development, ensuring the team has the tools and knowledge to deliver excellent service.
• Take ownership of projects and tasks, ensuring deadlines, quality standards, and innovation objectives are met.
• Support the implementation and adoption of automation and innovation projects to improve team efficiency and effectiveness.
• Support sustainable business practices by minimizing waste, promoting responsible sourcing, and reducing environmental impact.
• Foster a diverse, inclusive, and ethical workplace while contributing to our community initiatives both internally and externally.
• Uphold integrity, transparency, and accountability in all business practices.

Key Skills & Qualifications

• Proven experience in a customer service leadership or supervisory role, ideally in a fast-paced retail or eCommerce environment.
• Strong team management skills, including coaching, motivating, and supporting staff to achieve high performance.
• Exceptional customer focus with a passion for delivering world-class service and maintaining high customer satisfaction.
• Excellent communication skills, both written and verbal, with the ability to liaise effectively across teams and departments.
• Strong problem-solving and decision-making abilities, with the confidence to escalate and resolve complex customer issues.
• Ability to monitor and analyse KPIs, service levels, and metrics to drive continuous improvement.
• Comfortable supporting and implementing innovation projects and adopting new tools, automation, or processes.
• Highly organised, with the ability to prioritise tasks, manage multiple responsibilities, and meet deadlines.

Desirable Skills / Experience:

• Experience in project management or taking ownership of ad hoc initiatives.
• Knowledge of customer service platforms, CRM systems, or eCommerce tools.
• Previous experience in training, development, or coaching within a customer service team.
• Ability to work collaboratively across departments to improve the customer journey

Qualifications and Experience:

• Minimum of leaving certificate or equivalent. Further education or professional qualifications in business, customer service, or management is an advantage.
• Demonstrable track record of successfully managing a customer service team and delivering measurable improvements in service quality.

Sculpted by Aimee is committed to creating a diverse and inclusive work environment, where all of our employees have equal access to opportunities and everyone's voices are heard. We respect and value all differences (seen and unseen) and strongly encourage applications from all backgrounds, which will be considered regardless of race, colour, religion or belief, gender expression, sexual orientation, national origin, pregnancy and maternity, disability or age.

Customer Service Manager – Tallaght (9-12 Month Maternity Cover)
Full-time | On-site | Fixed-Term Contract
Who We Are
Elis is an international leader in textile, hygiene, and facilities services, operating in
30 countries worldwide
. In Ireland, our
1,400+ colleagues
support over
10,000 businesses
, delivering services including workwear, mats, bed and bath linen, hygiene supplies, and pest control.

Our operations are guided by accredited systems, high infection control standards, and a strong commitment to
sustainability
and
customer service excellence
.

Benefits

• Competitive salary & benefits package
• Career development and training opportunities
• Supportive and collaborative team environment
• Employee Assistance Programme (EAP)
• Opportunities to drive operational improvements and influence business strategy

The Role
We are seeking a
Customer Service Manager
on a minimum
9-month maternity cover
to lead and develop the customer service team at our Tallaght plant. This role ensures
high-quality, efficient service
, proactive customer relationships, and continuous improvement in operations.

You will represent the
Voice of the Customer (VOC)
in the management team, drive operational excellence, and manage commercial terms, pricing, and contract compliance.

This role will work closely with the Key Account Manager (groups) and will be a hybrid position. Travelling is required for this role 1 to 2 days per week visiting individual customers. This territory encompasses all areas north of Galway, including the broader northern region of the country.

Key Responsibilities

• Plan and manage customer service operations to meet KPIs and cost targets
• Collect VOC and implement service improvements to enhance customer retention
• Manage customer start-ups, terminations, and issue resolution within mandate
• Implement and optimise service channels and eForce, CRM systems at plant level
• Accountable for commercial terms, pricing, and retention of portfolio accounts
• Lead, coach, and develop customer service employees (office and field-based)
• Drive continuous improvement initiatives and problem prevention strategies
• Monitor KPIs such as margin improvement, time to resolve issues, customer retention, and net promoter score

Candidate Requirements

• Strong understanding of Customer Service developments and supporting technologies
• Excellent communication, interpersonal, and leadership skills
• Experience leading and motivating teams in dynamic environments
• Analytical, problem-solving, and decision-making capabilities
• Customer-focused with a proactive approach to continuous improvement
• Previous experience in a similar role working with hospitality clients.

Apply today to join Elis as a Customer Service Manager (9-12 month maternity cover) in Tallaght and help drive exceptional service across Ireland.
For all internal candidates please ensure you have received written approval from your manager and please attach the documentation with your application.

Are you looking to become part of a collaborative team whilst maximising your potential to grow and develop within your career? Apply today.
The Role.
GMC Utilities Group are seeking an experienced professional for the position of
Communications and Customer Service Manager
with a proven track record in areas relating to Public Relations, and Customer Service.

This is a full-time permanent position with a competitive salary, reporting to the Group Communications and Customer Service Manager.

Key Duties and Responsibilities will include but are not limited to:
Communications Duties & Responsibilities:

• Developing and implementing GMC's external and internal communications strategy and annual planning.
• Creating and delivering communication materials and events for public residents, consumers, corporate, sustainability and employee engagement campaigns.
• Managing relationships with relevant stakeholders including the public, media, partners, associations, and employees etc.
• Supporting with the development and delivery of senior leadership profiling opportunities.
• Responsible for Communications KPI reporting and development.
• Managing agency partners and third-party vendors.
• Supporting wider business with communications projects.
• Monitoring industry trends and continuously updating methods, processes, and tools to be best-in-class.
• Produce project specific communications plans (as required), identifying stakeholders and risk analysis.
• Produce Customer Impact Assessments for upcoming projects.
• Pre-construction stakeholder identification and notification.
• Produce letters for client works.
• Manage outage notification process (physical carding and liaising with critical stakeholders by phone/email: schools, hospitals, prisons, clinics, etc).
• Monthly / ad hoc meetings with client communications team regarding upcoming/ongoing projects. Attending site visits on a regular basis for the purposes of relationship building and to address any potential concerns

Customer Service Duties & Responsibilities:

• Issues management and crisis communications.
• Responsible for Customer Service KPI reporting and development.
• Complaints management process, ensuring adherence to contract KPI's.
• Liaising with client complaints team in relation to complex complaints and attendance at monthly meetings.
• Liaising with client claims team to confirm works carried out.
• Management of telephone / CRM systems.
• Handling customer complaints or concerns in a timely and professional manner to maintain good relationships.
• Assisting with or performing administrative tasks for Senior Management as well as advising the Board of Directors on potential issues.
• Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
• Maintaining strong relationships with all parties involved.
• Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations.
• Improve customer service experience, create engaged customers, and facilitate organic growth.
• Take ownership of customers issues and follow problems through to resolution.
• Set a clear mission and deploy strategies focused on that mission.
• Develop service procedures, policies, and standards.
• Keep accurate records and document customer service actions and discussions.
• Control resources and utilise assets to achieve qualitative and quantitative targets.
• Maintain an orderly workflow according to priorities and foster a strong working relationship with all departments and branches with special attention to the internal workshops.
• Develop & foster customer relationships with regular communication to understand their needs and expectations while acting with urgency and flexibility to ensure customer satisfaction.
• Provide solutions that fulfil our customers' needs and expectations with speed, accuracy, and exceptional customer service.
• Direct and coordinate cross-functional teams to ensure a consistent customer experience across all touchpoints.
• Utilize business tools such as CRM to report and achieve KPI's.
• Providing clear and concise weekly and monthly analytical and strategical reports on KPIs.
• Ensure that all customer/client contractual obligations are implemented and maintained as required.
• Be aware of the potential environmental impacts associated with your work and the implications of non-conformance.
• Champion data protection compliance, ensuring all processes, systems and data within area of responsibility are operating compliantly and within the requirements of the GDPR and its principles.
• To take on other duties which the Company may assign you from time to time. These "other duties" will be agreed with management prior to any assignment.

Manager Duties & Responsibilities:

• Positively contributing to the Customer Service Team, Senior Management, and culture within the organisation
• Recruit, mentor and develop the Customer Service Team and nurture an environment where they can excel through encouragement and empowerment.
• Provide leadership and mentorship for Customer Service Team.

The Candidate: Essential Experience and Competencies:

• Minimum 5 years' experience in Marketing & Communications role, devising and delivering campaign driven marketing initiatives within the construction or utilities sector.
• 3 years' experience as a people manager with a proven track record of leading a high performing team.
• Third-level degree is essential in Communications, Business, Marketing, or related field is desirable.
• Proficiency in Microsoft Suite essential.
• Full clean driver's license.
• An experienced storyteller with the ability to translate complex topics into simple language that resonates with all stakeholders.
• Media relations expert who has a large network of media contacts
• Proven track record of internal communications experience including developing a positive employee culture and creating content for employee communications.
• Creative and results-focused with the ability to the think outside the box and generate cut through press coverage to build a brand's profile.
• Strong written and verbal communication skills
• Experience managing a press office and public expectations.
• Confident, motivated, can work independently, be a team player as well as manage a team.
• Ability to work under pressure with strict deadlines, whilst keeping a close attention to detail.
• A strategic mind-set with time management abilities to meet targets, monitor progress and budgets, and report on performance. Excellent relationship management and interpersonal skills with the ability to work collaboratively with colleagues to find the best solutions to challenges

Become a part of something bigger.
At the heart of GMC is our people, from engineers through to customer service and we aim to work collaboratively towards our common goals.

GMC is an equal opportunity employer, and we aim to recruit and retain like-minded people from diverse backgrounds with a wide range of expertise.

In GMC we foster a work culture that promotes collaboration and learning, building an environment where our people have the capacity to maximise their potential whilst gaining the opportunity to continuously develop.

Our Future.
Since the founding of GMC in 1981 by Gerry McCloskey, GMC has grown to be Ireland's leading Civils and Utilities company and the future for GMC is bright. We have engaged with our staff and other stakeholders to agree and publish our core values.

One of our core values is to
"Focus on the Future"
.

Our growth to date reflects the confidence that our customers have in our service delivery, in the innovative approach that we bring to how we do our work, and to our culture of safety and quality.

We have ambitious plans to develop our footprint in Ireland and overseas but understand that every decision we make contributes to people's quality of life throughout generations, and we don't take that responsibility lightly as we build Ireland's infrastructure of tomorrow, today.

Supermarket Customer Service Manager Job Limerick

My client who is one of the top-performing supermarket groups in Ireland is recruiting for a Customer Service Manager to join their business in one of their busy and vibrant stores located in Limerick. The store operates with extremely high standards and is highly admired by its grocery competitors nationwide. As a Retail Grocery Customer Service Manager, you will oversee the management of a well-established team to increase productivity and maximise sales for the store while having the opportunity to develop your retail experience and skills within an award-winning team. This particular retail group has stores nationwide and has a great track record of promoting high achievers into regional manager roles. This is a great opportunity for an enthusiastic grocery retail manager looking to make their mark in an award-winning company.  

Our client offers a competitive salary from €33,000 up to €6,000 DOE.

What’s in it for you with this Supermarket Customer Service Manager Job: 

Responsibilities for this Supermarket Customer Service Manager Job: 

The ideal candidate for this Retail Supermarket Checkout Manager Job: 

If you are interested in the role, please apply below or send your CV to Sean Thomas, Head of Grocery Recruitment, email:   or contact: for more info confidentially. We here at Teamworx Recruitment assist with recruiting a variety of management and food specialist roles across Ireland. If you have any hiring needs, we would love to assist you. For further on our services and to browse our amazing career opportunities, please check out our website: 

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