451 Customer Service Team Management jobs in Ireland

Come shape the future of education with us.
At Compass, our people are united by a common purpose to make the school day more productive, more impactful and more enjoyable. We're a global provider of School Management Information Systems (MIS) already supporting over 3,000 schools in Australia, Ireland and UK, and we're on a hugely exciting journey of further growth.

About The Role & Team
We are now looking for an enthusiastic person to join our established Support team. At Compass, great support is at the heart of our market-leading customer service, and so you will be a key part of a dynamic and fast-growing team.

We will want you to be able to demonstrate enthusiasm and understanding of both software and working with schools. We're also looking for people who celebrate diversity and thrive in a collaborative environment.

Opportunities for rapid progression and exposure to other parts of the organisation will be available for the right candidate.

What You'll Do
You will join the Compass IE support function, working with the Support Team Lead -IE to provide phone, email and live chat support to external clients who have questions, queries or issues surrounding the Compass platform and its associated timetabling solutions.

You will empower schools to get the best out of their software through maintaining the IE Help Centre and providing excellent customer service.

Specifically, you will:

• Provide problem-solving solutions to schools
• Manage communication through a range of channels including Live Chat, email, and phone calls
• Escalate customer enquiries to the appropriate team, and provide them with regular updates on their issue
• Apply exceptional customer focus skills to liaise with internal and external stakeholders
• Keep up to date with TUSLA requirements for data reporting
• Log and monitor tickets with Zoho, ensuring we meet our SLA
• Keep up to date with developments in the Compass platform
• Develop and maintain Help Centre articles to allow customers to access self help support resources.
• Ad hoc tasks as directed by your manager

Requirements
Who you are
Having a background in MIS support or working in a school would be advantageous, however what's more important to us is that you communicate well, show a natural flair for problem-solving and have an ability to learn fast on the job.

You will:

• Hold a true passion for putting the customer first
• Have the drive to go the extra mile giving customers get the best experience
• Be a great listener and analytical problem solver with exemplary verbal communication skills
• Display an enthusiastic, energetic & friendly attitude in all circumstances
• Be unflappable, even when faced with anxious or concerned customers
• Have the ability to build relationships and rapport quickly and effectively across a wide range of stakeholders and personalities
• Be able to work autonomously but also work well within a team environment

Benefits
What's in it for you?

• We come together with our unique strengths to work towards a common purpose - shaping the future of education. When you join our team, you will collaborate with individuals who are passionate, driven, and open to embracing change in a fast-paced environment
• A flexible working environment - our teams work 3 days in our office in Dublin
• Private health insurance options to support your well-being
• Learning & Development opportunities - we want you to grow and get the most out of your role
• 25 days Annual Leave + all statutory Public & Bank Holidays
• 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support

It is a really exciting time to join Compass. We are growing and are looking for ambitious individuals who want to grow alongside us. Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.
Prior to commencing employment, we will require:

• Verification of unrestricted work rights in Ireland (eg citizenship, passport, or birth certificate).

Ready to make a difference?
Apply today and help us empower schools to focus on what matters most: teaching and learning.

Find out more about Compass on our website -

About Scorebuddy

Scorebuddy is a leading Quality Management SaaS platform revolutionizing contact centre operations through AI-powered analytics. Named a leader in Contact Center Quality Assurance by G2, our platform seamlessly integrates quality management, coaching, and learning capabilities to drive operational excellence. We serve hundreds of global enterprises, helping them enhance agent performance, scale efficiently, and deliver exceptional customer experiences.

The Opportunity

We are seeking a Client Support Lead to play a critical role in assisting our Customer Success team and supporting our rapidly growing customer base. This position is perfect for someone who thrives in a fast-paced, high-energy environment, combining hands-on technical support with opportunities to build scalable customer success programs. You'll also take ownership of key tools like Intercom and contribute to the improvement of our AI-driven processes (e.g., FIN, automation, workflow design), helping shape the future of how Scorebuddy supports customers at scale.

Job Requirements

• 3+ years in a technical support, client services, or scaled success role (SaaS experience preferred)
• Strong troubleshooting and problem-solving skills with a customer-first mindset
• Familiarity with support tools such as Intercom, Jira, or Zendesk
• Experience creating or improving knowledge base/self-service content
• Strong organisational and multitasking abilities to thrive in a fast-paced environment
• Excellent communication skills, both written and verbal
• Experience owning or administering customer communication platforms (Intercom strongly preferred)
• Knowledge of AI/automation in customer support (chatbots, intent routing, predictive support)
• Background in customer success or support operations
• Familiarity with CRM and reporting tools for monitoring customer health and support metrics

Job Responsibilities

Technical & Client Support

• Act as the first point of escalation for technical queries from customers and the Customer Success team
• Troubleshoot product and integration issues, collaborating with engineering when needed
• Ensure timely, high-quality responses to client tickets and live chat queries via Intercom
• Maintain knowledge base and self-service resources to reduce repetitive support queries
• Scaled Success & Process Optimization
• Design and deliver scalable success initiatives (e.g., webinars, guided tutorials, in-product tips)
• Identify trends in customer queries to create proactive support strategies
• Collaborate with Customer Success Managers to improve onboarding and adoption journeys
• Own and enhance support processes to ensure customers receive consistent, efficient service

AI & Systems Ownership

• Take ownership of Intercom as the CRM for support, including automations, workflows, and reporting
• Work with the product and CS teams to improve AI-driven processes such as FIN (FAQ automation, intent detection, and natural language support improvements)
• Explore and implement new AI tools to scale support and success delivery
• Provide insights from support interactions to influence product development and customer success strategies

Benefits

Compensation & Benefits

• Competitive base salary with performance-based bonus
• 25 days paid annual leave
• Comprehensive health coverage including WebDoctor GP service
• Gym membership at St. James' Gate Health and Fitness Club

Work Environment

• Hybrid working model
• Modern Dublin city centre office
• Collaborative, innovation-focused culture
• Regular team social events

About Blackhawk Network
One4All (part of Blackhawk Network)
One4all is the UK and Ireland's leading multi-store gift card provider, offering versatile gifting solutions for individuals and businesses. Accepted at over 55,000 retailers including high street favourites, online stores, and local independents, One4all Gift Cards make rewarding easy and meaningful. Whether it's for employee recognition, customer incentives, or seasonal gifting, One4all helps organisations celebrate and connect with people in a simple, secure, and impactful way.

Overview
We're seeking an enthusiastic and customer-focused temporary
Client Sales Support
to help drive sales during our annual Christmas telesales campaign. In this role, you'll be reaching out to both existing and potential customers to secure orders for the final quarter of the year.

You'll also provide vital administrative support to our permanent sales team, assisting with order uploads, managing customer queries, coordinating replacements, and handling ad-hoc tasks as needed. This is a great opportunity to contribute to a high-impact seasonal initiative while gaining valuable experience in a fast-paced sales environment.

Responsibilities

• Lead our annual Christmas direct mail and telesales campaign, contacting repeat and new customers to secure Q4 orders.
• Temporary seasonal role running until Christmas, with core hours Monday–Friday, 9:00–5:30, plus overtime in the lead-up to the holidays.
• Manage inbound and outbound telesales calls, supporting customer engagement and order placement.
• Process corporate orders via our sales systems and proactively monitor the corporate sales inbox.
• Handle sales queries and gift card replacements, including credit note requests and general customer support.
• Support the field and inside sales teams, and carry out ad-hoc duties as required.

Qualifications

• Proven experience in sales or customer-facing roles, ideally within a corporate environment.
• Strong IT and administrative skills, with high accuracy and attention to detail.
• Excellent written and verbal communication, with a client-focused and service-oriented approach.
• Confident in articulating product offerings to both new and existing clients.
• Highly organised and proactive, with strong problem-solving abilities and the ability to work independently or as part of a team.
• Ability to thrive in a fast-paced environment

Benefits

• Valuable experience in a fast-paced sales environment, ideal for building your CV
• Supportive team culture with hands-on training and guidance throughout
• Opportunity to work with well-known clients and contribute to a high-impact campaign

Candidate Journey at BHN

• Stage 1: Shortlisting of suitable candidates
• Stage 2: Interview(s) with Hiring Manager(s)
• Stage 3: Feedback/Hired

About Blackhawk Network:

One4All (part of Blackhawk Network)

One4all is the UK and Ireland's leading multi-store gift card provider, offering versatile gifting solutions for individuals and businesses. Accepted at over 55,000 retailers including high street favourites, online stores, and local independents, One4all Gift Cards make rewarding easy and meaningful. Whether it's for employee recognition, customer incentives, or seasonal gifting, One4all helps organisations celebrate and connect with people in a simple, secure, and impactful way.

Overview:

We're seeking an enthusiastic and customer-focused temporary Client Sales Support to help drive sales during our annual Christmas telesales campaign. In this role, you'll be reaching out to both existing and potential customers to secure orders for the final quarter of the year.

You'll also provide vital administrative support to our permanent sales team, assisting with order uploads, managing customer queries, coordinating replacements, and handling ad-hoc tasks as needed. This is a great opportunity to contribute to a high-impact seasonal initiative while gaining valuable experience in a fast-paced sales environment.

Responsibilities:

• Lead our annual Christmas direct mail and telesales campaign, contacting repeat and new customers to secure Q4 orders.
• Temporary seasonal role running until Christmas, with core hours Monday–Friday, 9:00–5:30, plus overtime in the lead-up to the holidays.
• Manage inbound and outbound telesales calls, supporting customer engagement and order placement.
• Process corporate orders via our sales systems and proactively monitor the corporate sales inbox.
• Handle sales queries and gift card replacements, including credit note requests and general customer support.
• Support the field and inside sales teams, and carry out ad-hoc duties as required.

Qualifications:

• Proven experience in sales or customer-facing roles, ideally within a corporate environment.
• Strong IT and administrative skills, with high accuracy and attention to detail.
• Excellent written and verbal communication, with a client-focused and service-oriented approach.
• Confident in articulating product offerings to both new and existing clients.
• Highly organised and proactive, with strong problem-solving abilities and the ability to work independently or as part of a team.
• Ability to thrive in a fast-paced environment

Benefits:

• Valuable experience in a fast-paced sales environment, ideal for building your CV
• Supportive team culture with hands-on training and guidance throughout
• Opportunity to work with well-known clients and contribute to a high-impact campaign

Candidate Journey at BHN

• Stage 1: Shortlisting of suitable candidates
• Stage 2: Interview(s) with Hiring Manager(s)
• Stage 3: Feedback/Hired

Exciting times await with Patrique Mercier Recruitment JP as we offer a remarkable Norwegian-Speaking Opportunity in the beautiful expanse of Greece This position comes with full relocation costs paid, allowing you to seamlessly transition into this stunning new chapter of your life. In this role, you will engage with Norwegian-speaking clients, providing exceptional service and support while representing a reputable company. If you are driven, passionate about customer interaction, and ready to explore a vibrant culture, this is the ideal opportunity for you. Enhance your professional skills while enjoying the Mediterranean lifestyle

• Provide outstanding customer support to Norwegian-speaking clients through various communication channels (phone, email, chat).
• Address customer inquiries, resolve issues, and ensure satisfaction with a positive attitude.
• Stay informed about company products and services to assist customers effectively.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with team members to foster a supportive working environment.
• Engage in training sessions to continuously develop your skills and product knowledge.
• Provide feedback to management on customer issues and suggestions for enhancements.

• Fluency in Norwegian and English, both written and verbal.
• Excellent communication skills with a strong emphasis on customer satisfaction.
• Prior experience in customer service or a related field is preferred.
• Strong problem-solving abilities with a proactive approach.
• A collaborative spirit that thrives in teamwork settings.
• Willingness to relocate to Greece and adapt to a new cultural experience.
• A positive attitude and eagerness to grow both personally and professionally.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )

Responsibilities
Societe Generale Securities Services (SGSS) has been active in Ireland for 20 years and is a leading player in servicing Irish domiciled and offshore collective investment vehicles. We act locally as fund administrator and depositary for a wide range of international clients who manage schemes from UCITS to AIFs including private equity and real estate structures, hedge funds and special purpose vehicles.

The Client Services team is responsible for three activities:

• Client Operational Relationship Management,
• Client Activation and Support Services and KYC
• Client on-boarding and client projects

Summary Of The Key Purposes Of The Role
The Client Activation and Support Services team needs to grow in order to :

• Support further client data setup activities
• Support the on-boarding of new clients
• Support increase of client queries and issue resolution
• Support the client monthly and quarterly board reporting
• Support the KYC review process

Summary Of Responsibilities
The role of Client Activation and Client Support Analyst is to:

• Coordinate client account opening & maintenance (both internal and with the sub-custodian network)
• Perform client data setup & maintenance
• Request access for new users and maintenance for the web portal SG Markets
• Run periodic and ad-hoc client reporting
• Collect and produce monthly reporting for clients as well as quarterly board reporting
• Ensure client activation and client support activities comply with their agreed SLA's and KPI's with regards to service quality and response times
• Contribute to the definition and maintenance of processes, policies and procedures related to client support such as client activation process, KYC/AML/QI/CRS/FATCA.
• Maintain knowledgebase/training for the client activation
• Participate in the continuous improvement/automation of the department: KPI, process improvement, Client reporting etc…

A questionnaire will be provided to you in order to check your VIE (Société Générale and Business France) eligibility. For an efficient analysis of your application, please make sure to truthfully answer all the questions.

Profile required

PLEASE NOTE that since this program is primarily an international development program, candidates cannot apply to a VIE assignment in their own country of citizenship.
To facilitate the examination of your application by our English-speaking managers, we thank you for applying in English.
Studies & experience:

• Graduate with a Master degree from Business/Engineering School or University
• A previous experience in working in financial services environments with background in Transfer Agency, Fund accounting and or Custody service would be appreciated

Language skills:

• Fluent in English

Technical, operational & Soft skills:

• Good communication and presentation skills
• Proficient/Good command of MS Office
• Excellent communication skills both written and oral
• Strong financial product knowledge
• Ability to manage your own workload, prioritising, planning where needed and work in a fast paced environment with sudden change in priorities
• Ability to understand client requirements and be solutions orientated with a constructive approach
• Experience in managing scope and the ability to identify high priority versus low priority requirements
• Ability to work with geographically distributed teams – both the project team and stakeholder groups
• Excellent team worker, able to work in virtual global teams in a matrix organization
• Open minded, able to share information, transfer knowledge and expertise to/from team members
• Excellent stakeholder management skills
• Strong attention to detail skills and ability to work to strict deadlines
• Problem solving skills

The VIE assignment in a nutshell

This VIE in
Dublin
is to begin on
01/12/2025
but you need to plan 3 months between your application date and the beginning of your VIE assignment. It will last
24 months
.

The VIE is a specific contract, under Business France's eligibility criteria, opened to candidates under 28 and from the member states of the European Economic Space. For further information (including your financial indemnities), please see Mon VIE-VIA Business France.

Why join us

As soon as you arrive, you will be integrated into our teams and will learn every day alongside our experts, who will support you in your tasks. Gradually, you will become more independent in your projects, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

At the end of your VIE, various opportunities could be offered to you, in France and abroad.

Business insight

At Societe Generale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you're joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

Diversity and Inclusion

We are an
equal opportunities employer
and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and
promoting all talents
, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

I'm looking for someone who is ready to take that next step to expand their learning, leadership and marketing skills. I'm offering a real change to work with a unique company, marketing award-winning personal development products.

About Us

At Rory Hock, we run a global online business in personal development and leadership education. Our self-guided digital courses and live events empower people around the world to create lasting change in their lives and careers.

About the Role

We're offering a
contract-based, fully remote position
where you'll play an active role in marketing our personal development courses and supporting individuals who are driven to be in control of creating their best lives. You will be guiding people through a clear process and helping them have a smooth, positive experience from enquiry to enrolment, and onwards as they work through our award-winning courses.

What You'll Be Doing

• Promoting our online courses and global events through digital marketing campaigns
• Following up with individuals who respond to your marketing and show genuine interest in our programs
• Sharing access to pre-recorded presentations and answering questions as needed
• Supporting enrolment and ensuring a seamless experience from first enquiry onwards
• Engaging through email, social media, and other online platforms

This role does
not
involve cold calling or hard selling — only genuine conversations with people who are already interested in personal development.

What We're Looking For

We're interested in your mindset and drive, more than your resume. If you're ready for a new direction, we'll provide the tools and training you need.

You may be a great fit if you:

• Have 5+ years of professional experience (customer service, marketing, communications, or administration)
• Are confident communicating clearly and professionally online
• Enjoy structured tasks and supporting people through a simple process
• Are self-motivated, reliable, and comfortable working from home
• Value personal growth and flexibility in your work life

What You'll Gain

• Ongoing training and mentoring from our experienced global team
• Weekly live support calls to help you stay on track
• Proven systems and resources to guide your work
• A supportive, positive environment that encourages growth

Please note:
This opportunity is best suited to professionals with at least five years of career experience. It is not designed for students or recent graduates.

Take the Next Step

If you're ready for a fresh direction in a
remote marketing and support role
that offers flexibility, growth, and impact, we'd love to connect. Apply today to arrange a short conversation and find out more.

At Apple, we believe that dedication, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a huge impact with our customers. Building this environment starts with you In this Customer Relations role you will represent Apple as the Company's highest Customer concern point with the ultimate scope of restoring Customer confidence in Apple. You will strengthen Customers loyalty and faith in Apple as a whole. You will see opportunities for operational improvements and suggest improvement strategies. You will have the autonomy to use acumen when juggling Company and Customer needs. As part of the Customer Relations Admin team you take full responsibility for Customer cases and see these cases through to completion, for both English and Arabic speaking markets.

Description

Provide comprehensive support and resolution options, including appeasement solutions to Apple customers and AppleCare Representatives Conduct phone or email outreach to finalise customer requests, such as collecting & processing information for repairs, refunds, or agreement sales Offer consultative support to other AppleCare Advisors or teams via email on relevant issues, including consumer law coverage support Manage backend investigations and transactional activities as needed Outreaching to customer to complete AC+ Sales

Minimum Qualifications

• Fluency in English and Arabic.
• You are passionate about solving Customer problems and restoring their confidence in Apple.
• You have strong communication skills, including the ability to actively listen to the Customer and be able to negotiate where needed.
• You have excellent organisational/time management skills. You are able to discern priorities from urgencies and have the ability to work under tight deadlines and pressure.
• You have outstanding and consistent follow through until full resolution of Customer issues.
• You are an excellent problem solver and decision maker; you can make good judgments by weighing up the Customer's needs as well as the needs of the business.

Preferred Qualifications

• Familiarity with Apple Operating Systems
• You are detailed oriented and analytical, while also being able to look at the bigger picture.
• You are curious and ambitious, and like to think creatively.
• You are target-oriented.
• You can multitask.
• You are flexible and willing to explore additional responsibility, and assist in the execution of new projects.
  You can work autonomously with little supervision.

Submit CV

We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What You'll Do
As a Technical Landscape Owner, your responsibilities include:

• Deep understanding of customer landscape from technical and business perspectives including its interfaces
• Strong collaboration with the customer for planning and operations
• Align on upcoming changes with the Release Management and plan the execution accordingly
• Ensure high availability of customer service by supporting service restoration in critical situations and working proactively on the stability of the landscape
• Analyse and deep dive into issues including the creation of RCAs as the foundation for continuous improvement
• Support productization of services including, if required initial setup, documentation, and standardization
• Align on planning activities and system build processes, define Handover criteria, and ensure operational readiness of the Operations team as a pre-condition for any customer GoLive

What You Bring

• Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Management, Mathematics or comparable
• Background in SAP technology and products – especially excellent knowledge in SAP NetWeaver Administration and Operations and cross-dependencies like integration
• Knowledge of the whole technology stack (Application, Database, Server management) and the ability to analyze issues and system architectures
• About 7-10 years of experience in operation of systems installations is a must

Meet your team
Technical Landscape Owners belong to the ECS MEE (Middle and Eastern Europe) organization. We are a ring-fenced delivery team focused on one of large scale customers. We provide end to end service for this customer, operating the entire landscape with more than 80 productive systems and several of the largest HANA-based systems

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: .