13 Customer Service jobs in Dún Laoghaire

On behalf of our client in Sandyford we are hiring
Customer Care Agents
to join their growing Insurance company. This role will be starting in early October.

The Customer Care Agent is required to deal with interactions from customers and insurers through various media, including; Inbound, outbound, email, post and face to face contact. The Customer Care agent will report directly to the Customer Care Team Leader.

Key Responsibilities

1. Provide a level of service to customers, which is best in class standard across the market
2. Drive to continuously improve performance through KPI's and quality measures.
3. Promote good attitudes and strong team spirit within the group.
4. Escalate issues as necessary to line manager.
5. Ensure all regulations are adhered to and agreements are fully complied with.
6. Process all required transactions in accordance with company process.
7. Accuracy of data and transaction processing within the role.
8. Advice given to customer must be of specific and accurate nature at all times.
9. Participate in cross training to develop multi skills required for departmental goals and vision.
10. Commit to studying for industry exams and use supports given by company to develop educationally.

Qualifications and Experience

1. 1+ year of customer service experience within a fast-paced, call centre environment
2. Good PC Skills -Relay, MS Excel, Insurer Websites
3. Practical knowledge of Personal Lines Insurance is desirable

Great benefits and Hybrid working after probation

We are looking for a friendly and organised Customer Service Representative to join our busy flooring showroom team in Santry, Dublin. This is a great opportunity for someone looking for their first job out of college and eager to build valuable experience in a customer-focused role.

Key Responsibilities

• Track and monitor customer orders to ensure timely delivery.
• Update sales orders and maintain accurate records in our system.
• Respond to customer emails and phone calls in a professional and helpful manner.
• Handle general customer queries in-store, over the phone, and online.
• Work closely with the sales and warehouse teams to ensure smooth customer experiences.
• Provide after-sales support where required.

Skills & Qualities We're Looking For

• Excellent communication and interpersonal skills.
• Strong organisational skills with attention to detail.
• Confident using computers and basic office software.
• Ability to multitask and manage time effectively.
• A proactive, positive attitude with a focus on customer satisfaction.
• Previous customer service experience is a bonus, but not essential – full training will be provided.

What We Offer

• A friendly and supportive team environment.
• On-the-job training in our flooring products and systems.
• Competitive salary based on experience.
• Opportunities for growth and career development.

Location: Santry, Dublin

Full-time, Monday–Saturday (with rostered days off)

Job Type: Full-time

Pay: From €13.50 per hour

Expected hours: 38 – 40 per week

Benefits:

• Employee discount
• On-site parking
• Store discount

Work Location: In person

Job Title: Customer Service Assistant

Department: Retail

Reporting to: Shop Manager

Location: Bray/Greystones

Role Purpose

You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.

Key Responsibilities

• Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
• Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:
• Opening and closing the shop
• Managing and guiding the shop team
• Cash management procedures
• You will have the opportunity to manage on occasion which will lead to further development opportunities.
• Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.
• Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.
• Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but not limited to betting terminals and in shop transactions through the EPOS System in timely manner.
• To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
• Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop.
• Keeping and maintaining shop presentation standards to a high quality throughout your working day.
• Ensure that all procedures (safety, compliance and shop operations) are always followed.
• Passionate about working within a team environment.
• Adhere to Social Responsibility duties.

Knowledge, Skills and Experience

Essential Skills and Experience

• Customer service focused
• Operate with trust and integrity
• Flexibility as business operates 7 days a week
• Be adaptable to shop environment
• Great attention to detail and strong numeracy skills
• An enthusiastic people person who can work on own initiative and as part of a team
• A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
• Ambitious and driven to progress within the company
• To promote the company brand and be results focused
• Excellent communication skills
• Problem solve and think creatively
• Be organised, reliable and dependable
• A proven good cash handing approach

Desirable Skills and Experience

• Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.

BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.

Are you an experienced Customer Service Agent? Then we're looking for you to join in our Dublin office.

Customer Service is the first point of contact for our clients, who vary from home users all the way to large corporates. This role is Monday to Friday evening hours, the times are 11am to 8pm Monday to Wednesday and 12pm – 8pm Thursday and Friday.

You'll be asked the widest range of questions and your goal is to help everyone in the best possible way. We're only fully satisfied when our clients are

You're right for the Customer Service Agent role at because .

• you have a minimum of 1-3 years of experience as a Customer Service Agent or similar,
• you're eager to learn, you're ambitious and you like to use your own initiative,
• you are a solid team-player and like to work closely with other colleagues,
• you can deal with large volumes of customer calls,
• you can ensure all customer emails/queries are replied to in a timely and professional manor,
• you're keen to learn about our brand and how we do things,
• you have very good spoken and written English language skills,
• you're friendly and work well under pressure,
• you have good communication skills and great time-keeping

And in return, here's what you can expect from us:

• a rewarding job in a thriving, vibrant company,
• a competitive salary and benefits,
• great local and international colleagues,
• training opportunities and room for personal development.

Why work at

• you'll work in a dedicated and energetic team where your personal contribution is valued,
• you'll work in an international company and be in daily contact with colleagues overseas (we've around 1800 hundred colleagues across Europe),
• we believe in a good work/life balance,
• we are a dynamic company with an informal work environment,
• we embrace new ideas and technologies, both in Ireland and the rest of Europe we're growing fast, so there are lots of career opportunities.

is part of the wider 123ink group of companies operating across Europe (Ireland, Benelux, Netherlands, Spain, Portugal, UK, Sweden and Poland). The group has in excess of 7 million clients in Europe. To cope with our continued growth, we recently even opened our own production facility in China Each of our shops, regardless of the country, offers competitive pricing, best-in-class delivery times, great service and expert advice.

is one of Ireland's biggest and best suppliers of printer consumables. Founded in Dublin in 2006, we've over 400,000 clients around Ireland and we continue to grow strongly each year. This is the result of our business strategy whereby our customers are central to all that we do.

Our goal is to be THE biggest and best in the coming 5 years and we've plenty of room here for dozens more colleagues. Maybe you could be our next team member

If you're curious and want to take it to the next level, then we invite you to apply now

Job Type: Full-time

Pay: €32,000.00 per year

Benefits:

• Employee discount

Experience:

• Customer service: 1 year (required)

Work Location: In person

Job Title: Customer Service Assistant

Department: Retail

Reporting to: Shop Manager

Location: Bray

Please note this is a full time role.

Role Purpose

You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.

Key Responsibilities

• Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
• Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:
• Opening and closing the shop
• Managing and guiding the shop team
• Cash management procedures
• You will have the opportunity to manage on occasion which will lead to further development opportunities.
• Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.
• Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.
• Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but not limited to betting terminals and in shop transactions through the EPOS System in timely manner.
• To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
• Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop.
• Keeping and maintaining shop presentation standards to a high quality throughout your working day.
• Ensure that all procedures (safety, compliance and shop operations) are always followed.
• Passionate about working within a team environment.
• Adhere to Social Responsibility duties.
• To introduce customers to our many in shop and online offerings/products.

Knowledge, Skills and Experience

Essential Skills and Experience

• Customer service focused
• Operate with trust and integrity
• Flexibility as business operates 7 days a week
• Be adaptable to shop environment
• Great attention to detail and strong numeracy skills
• An enthusiastic people person who can work on own initiative and as part of a team
• A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
• Ambitious and driven to progress within the company
• To promote the company brand and be results focused
• Excellent communication skills
• Problem solve and think creatively
• Be organised, reliable and dependable
• A proven good cash handing approach

Desirable Skills and Experience

• Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.

BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.

Job description:

The Candidate

We're looking for an enthusiastic, target driven Customer Service Agent to join our friendly Customer Service team in our Grange Castle office (Dublin 22). You should be an excellent communicator, be comfortable presenting products or services over the phone, as well as dealing with customer concerns and queries.

The Role

Our customer service agents are responsible for:

• Delivering professional, efficient and timely customer service
• Contacting existing, new and lapsed customers via outbound and inbound calls to
• Asking questions to identify customer needs and maximise sales opportunities
• Processing orders accurately
• Going the "extra mile" to meet sales targets, facilitate future sales, and sell new products
• Developing relationships and building rapport to ensure customer satisfaction
• Being the experts in our product portfolio and understanding of industry trends
• Contributing to the overall success of the sales team through suggesting areas for improvement and opportunities for focusing new business campaigns

Skills & Qualifications – Essential

• Experience working in a FMCG or food-related role
• Experience within a contact centre environment or other sales/customer service role
• Self-motivated, competitive individual with drive and a track record of successfully meeting sales targets
• Ability to learn about products and services and explain them to customers
• Excellent communication and interpersonal skills
• Strong negotiation skills with the ability to resolve issues and address complaints effectively
• Experience meeting targets within a team environment
• Confident and professional manner

Skills & Qualifications – Desirable

• Proficient in MS Office and SAP
• Direct sales

What We Offer

Compensation: €28k Base + Commission

• Hybrid Work arrangement (3 days onsite, 2 WFH)
• 6% Pension Top Up
• Income Continuance (Illness) and Life Assurance Cover
• Maternity and Paternity top up
• Flexible and Hybrid Working Arrangements
• Gym on Site
• Free Parking
• 1 day paid CSR Leave
• 1 day paid Wellness Leave
• 22 days annual leave increasing to 26 days Annual Leave after 5 years' service
• Subsidised canteen
• Free coffee and tea
• Bike to work scheme.
• Nursing room
• Prayer room
• Employee Support Service
• Further Education Sponsorship
• Flu vaccine programme

TCP Homecare is a healthcare service provider, specialising in 'direct to patient services' which include the dispensing and distribution of pharmaceutical products, homecare nursing services and sharps waste management, facilitating a unique turnkey solution for the delivery of hospital care in the patient's home.

Role:
The company is currently seeking to employ an experienced medical administrator or pharmacy technician for the role of customer service administrator, on a full time basis. This person is responsible for all elements involved with ensuring a seamless and smooth pathway for patients referred to the TCP Homecare while promoting the highest standard of service at all times. This role would ideally suit a strong administrator with healthcare experience., or a pharmacy technician looking to pursue an administrative opportunity.

Key Responsibilities:
Handling a high volume of calls both inbound and outbound from both healthcare professionals and patients. Providing help and advice to customers, while ensuring all information gathered is accurate and relevant for the specific service to be delivered to the patient.

To accept and process patient referrals in a sensitive and professional manner, through an in-house bespoke electronic system.

Ability to follow SOPs / Workflows processes and procedures accurately.

Maintaining all records/correspondence/databases/documentation, electronic or other formats, in an accurate and legible manner within agreed policies.

Attention to detail in all aspects of the role is paramount.

To attend all company required meetings, training and other business in a prepared and punctual manner.

Filing, scanning, and other general office administrative tasks

Report customer related concerns as required and complete any investigation as requested by management.

Ability to work in a fast paced environment, under own initiative and make decisions quickly and effectively. Ability to work effectivity as part of team is vital.

Represents self in a professional and ethical manner at all times,

To be courteous, polite and respectful to all customer, clients, healthcare professionals and colleagues ensuring that the highest quality of service is delivered at all times.

Ensure interdepartmental recognition, relationships and teamwork is maintained by communicating relevant information and ensuring a seamless process is in place for all patients / customers.

Responsible for the administration of daily/weekly/monthly documentation for departmental reviews and reports.

Daily scheduling and co-ordination in accordance with the service requirements.

Assist in the development of patient management protocols

Assist in the development of patient IT systems and services

Essential Criteria:
Strong PC, interpersonal and communication skills

Ability to deliver in a fast paced environment

Ability to work under own initiative and make decisions quickly and effectively

Desirable Criteria:

• Previous experience in a administration role, ideally in a healthcare setting
• Previous experience in a Pharmaceutical Technician role is a distinct advantage

What We Offer in Return:
Competitive annual salary

24 days of annual leave per annum, rising with service

Pension Scheme

Health Insurance

Income Protection

Employee Discount Card

You Can Also Expect:
A supportive and friendly working environment

Regular training courses and opportunities to upskill

Promotional opportunities

Refer a Friend scheme

Social events

Job Title:
Customer Service Assistant

Department:
Retail

Reporting to:
Shop Manager

Location:
Bray/Greystones

Role Purpose
You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.

Key Responsibilities

• Assist the Shop Manager and Assistant Manager with the day to day running of the shop.

• Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:

• Opening and closing the shop

• Managing and guiding the shop team

• Cash management procedures

• You will have the opportunity to manage on occasion which will lead to further development opportunities.

• Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.
• Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.
• Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but not limited to betting terminals and in shop transactions through the EPOS System in timely manner.
• To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
• Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop.
• Keeping and maintaining shop presentation standards to a high quality throughout your working day.
• Ensure that all procedures (safety, compliance and shop operations) are always followed.
• Passionate about working within a team environment.
• Adhere to Social Responsibility duties.

Knowledge, Skills And Experience
Essential Skills and Experience

• Customer service focused
• Operate with trust and integrity
• Flexibility as business operates 7 days a week
• Be adaptable to shop environment
• Great attention to detail and strong numeracy skills
• An enthusiastic people person who can work on own initiative and as part of a team
• A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
• Ambitious and driven to progress within the company
• To promote the company brand and be results focused
• Excellent communication skills
• Problem solve and think creatively
• Be organised, reliable and dependable
• A proven good cash handing approach

Desirable Skills And Experience

• Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.

BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.

Job description

2Flow is the fulfilment division of the Cyclone Group. We are looking to recruit friendly, enthusiastic, and hardworking individuals to join our customer service team. On the job training will be provided to successful applicants.

Your main duties will be to communicate with customers by email and phone via inbound and outbound calls and some administration work.

Our warehouse is located in Dublin 11.

What we are offering:

• A full-time position with a rapidly expanding company.

• Competitive pay and conditions for the right individuals. If you're a hard worker who can work quickly and efficiently, we will pay you accordingly.

• The opportunity to grow within the company if you demonstrate the right attributes and attitude.

Responsibilities:

• Ensure all customer queries are dealt with efficiently and in a timely manner

• Work as part of a busy team but also able to use your own initiative to seek solutions and efficient ways to support our customers.

• Data entry in to prebuilt reports

• Take Inbound calls

• Amend online orders through our WMS

• Organize courier deliveries / collections when required

• Communicate issues to the warehouse team when necessary

Skills & Requirements:

• You are computer literate and comfortable working with computer systems and Microsoft Office

• You must live in Dublin (Ireland) and/or have a means of transportation to report to work at our warehouse in Dublin 11.

• Fluent English speaker.

• Excellent communication skills

• Strong attention to detail and problem-solving ability

• May be required to work on the floor from periods during peak times.

• Full Attendance and punctuality are essential.

Job Type: Full-time

Pay: From €13.80 per hour

Benefits:

• On-site parking

Language:

• English (preferred)

Work Location: In person