776 Customer Solutions jobs in Ireland

We are working with a leading international organisation that is currently looking to hire a Customer Architect. This is a technical, client facing role working with a leading tech company working with the latest technologies in a first- class working environment.

This is a permanent position for which the client will offer an excellent salary and benefits. The client is also flexible in terms of remote working.

Primary Duties

• Responsible for delivering key customer features into production
• Responsible for advising both internal teams and customers on matters of design, product enhancements, optimisation, and implementation
• The role will work alongside, sales, engineering, architecture and product management

Requirements

• Customer facing experience in a technical environment
• An understanding cloud architecture, Azure, AWS, GCP etc
• Ability to read and write some form of code

On Offer

• The client will provide a good salary of €100,000 - €120,000 + benefits
• Very flexible remote working options
• Unlimited career progression

Apply now by clicking the "Apply Now" button. Even if the job isn't quite right but you are looking for something similar, please get in touch

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About Us
dbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. Since 2016, we've grown from an open source project into the leading analytics engineering platform, now used by over 50,000 teams every week.

As of February 2025, we've surpassed $100 million in annual recurring revenue (ARR) and serve more than 5,400 dbt Cloud customers, including JetBlue, HubSpot, Vodafone New Zealand, and Dunelm. We're backed by top-tier investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. At our core, we believe in empowering data practitioners:

• Code-based data transformations unlock transparency, flexibility, and collaboration
• Analysts should adopt software engineering best practices to build trusted data products
• Core analytics infrastructure should be open source and user-controlled
• Analytic code—not just tools—should be shared and community-driven

dbt is now synonymous with analytics engineering, defining the modern data stack and serving as the data control plane for enterprise teams around the world. And we're just getting started. We're growing fast and building a team of passionate, curious people across the globe. Learn more about what makes us special by checking out our values.

Location:
Dublin, Hybrid. Must speak French.

About The Role
Your role as a Customer Solutions Architect is to help current customers gain the most value from their dbt Cloud deployment, in partnership with the Sales Director and Solutions Architect on the account. To achieve this, you will monitor an existing book of business, lead technical discussions with customers, uncover new data challenges, and showcase how dbt Cloud can address their needs through live demos and technical workshops. Your end goal will be to drive customer satisfaction, resulting in renewal and expansion among our existing customers.

Internally, you will help our team by acting as the voice of the customer to ensure that we continue to build product that solves real problems and delights our customers, and be an integral part of the early Customer Solutions Architect team as we continue to build out our processes and playbooks. This person will be based in Dublin and will be in office 2 days per week.

What You'll Do

• Manage a portfolio of Enterprise and Commercial customers and proactively monitor the health of your accounts, product adoption, and utilization across your book of business to identify opportunities for potential expansion and churn or contraction risks
• Improve customer loyalty and retention through building and maintaining strong relationships with key technical stakeholders within customer accounts, and understanding their analytics needs and use cases to determine where dbt Cloud can help them achieve their goals
• Increase the value customers obtain from dbt Cloud through educating your customer base on new products and features as they are launched and on existing products and features that they may not be making use of
• Collaborate closely with Sales Directors and Solutions Architects on your accounts, building strong trust-based relationships and providing strategic input on the customer lifecycle and renewals processes
• Be the voice of the customer in product discussions, work with the team to improve the way we work together, and participate in other cross-functional activities
• Participate in the knowledge loop helping to improve our processes and assets and enabling others on the team
• Create and deliver external facing content through live events, blog posts, recorded tutorials, or other content

What You'll Need

• 2+ years of experience in a post-sales role, such as a technical account manager or CSE, or as a data practitioner
• A solid technical background, with a firm understanding of modern data warehousing architectures, the analytics stack, and SQL proficiency
• High degree of comfort presenting to various stakeholders or audience, ideally with experience in an externally facing role
• Ability to operate in an ambiguous and fast-paced environment and think on your feet when engaged in customer conversations
• Desire to be part of a team, both as an active member of the Post-Sales Solutions Architect team as we continue to evolve and improve how we work, and in your day-to-day work with Sales Directors and Solutions Architects
• Openness to travel. While we work in a remote first company, we value the power of in-person relationship building, both internally and externally, so a willingness to travel to external and internal events is required
• Speak German

What Will Make You Stand Out

• Bonus points for dbt certification, prior dbt experience will be very helpful in this role
• Basic python competency and advanced SQL knowledge
• Have experience with ancillary tools, managing data infrastructure, APIs, etc

Remote Hiring Process

• Interview with Talent Acquisition Partner
• Interview with Hiring Manager
• Follow-up task and task review call
• Team interview round

Benefits

• Unlimited vacation time with a culture that actively encourages time off
• Pension Plan
• Comprehensive healthcare coverage
• Generous paid parental leave

• Flexible stipends for:

• Health & Wellness

• Home Office Setup
• Cell Phone & Internet
• Learning & Development
• Office Space

Compensation
We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay. Our Talent Acquisition Team can answer questions around dbt Lab's total rewards during your interview process.

The typical starting salary range for this role is:

Customer Solutions Architect OTE Range

€85.000—€ EUR

dbt Labs is an equal opportunity employer, committed to building an inclusive team that welcomes diverse perspectives, backgrounds, and experiences. Even if your experience doesn't perfectly align with the job description, we encourage you to apply—we value potential just as much as a perfect resume.

Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI page.

dbt Labs reserves the right to amend or withdraw the posting at any time. For employees outside the United States, dbt Labs offers a competitive benefits package. Equity or comparable benefits may be offered depending on the legal or country limitations.
Privacy Notice

Supplement to Privacy Notice - Californians

Supplement to Privacy Notice - EEA/UK

About Us
dbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. Since 2016, we've grown from an open source project into the leading analytics engineering platform, now used by over 50,000 teams every week.

As of February 2025, we've surpassed $100 million in annual recurring revenue (ARR) and serve more than 5,400 dbt Cloud customers, including JetBlue, HubSpot, Vodafone New Zealand, and Dunelm. We're backed by top-tier investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. At our core, we believe in empowering data practitioners:

• Code-based data transformations unlock transparency, flexibility, and collaboration
• Analysts should adopt software engineering best practices to build trusted data products
• Core analytics infrastructure should be open source and user-controlled
• Analytic code—not just tools—should be shared and community-driven

dbt is now synonymous with analytics engineering, defining the modern data stack and serving as the data control plane for enterprise teams around the world. And we're just getting started. We're growing fast and building a team of passionate, curious people across the globe. Learn more about what makes us special by checking out our values.

Location:
Dublin, Hybrid

About The Role
Your role as a Customer Solutions Architect is to help current customers gain the most value from their dbt Cloud deployment, in partnership with the Sales Director and Solutions Architect on the account. To achieve this, you will monitor an existing book of business, lead technical discussions with customers, uncover new data challenges, and showcase how dbt Cloud can address their needs through live demos and technical workshops. Your end goal will be to drive customer satisfaction, resulting in renewal and expansion among our existing customers.

Internally, you will help our team by acting as the voice of the customer to ensure that we continue to build product that solves real problems and delights our customers, and be an integral part of the early Customer Solutions Architect team as we continue to build out our processes and playbooks. This person will be based in Dublin and will be in office 2 days per week.

What You'll Do

• Manage a portfolio of Enterprise and Commercial customers and proactively monitor the health of your accounts, product adoption, and utilization across your book of business to identify opportunities for potential expansion and churn or contraction risks
• Improve customer loyalty and retention through building and maintaining strong relationships with key technical stakeholders within customer accounts, and understanding their analytics needs and use cases to determine where dbt Cloud can help them achieve their goals
• Increase the value customers obtain from dbt Cloud through educating your customer base on new products and features as they are launched and on existing products and features that they may not be making use of
• Collaborate closely with Sales Directors and Solutions Architects on your accounts, building strong trust-based relationships and providing strategic input on the customer lifecycle and renewals processes
• Be the voice of the customer in product discussions, work with the team to improve the way we work together, and participate in other cross-functional activities
• Participate in the knowledge loop helping to improve our processes and assets and enabling others on the team
• Create and deliver external facing content through live events, blog posts, recorded tutorials, or other content

What You'll Need

• 2+ years of experience in a post-sales role, such as a technical account manager or CSE, or as a data practitioner
• A solid technical background, with a firm understanding of modern data warehousing architectures, the analytics stack, and SQL proficiency
• High degree of comfort presenting to various stakeholders or audience, ideally with experience in an externally facing role
• Ability to operate in an ambiguous and fast-paced environment and think on your feet when engaged in customer conversations
• Desire to be part of a team, both as an active member of the Post-Sales Solutions Architect team as we continue to evolve and improve how we work, and in your day-to-day work with Sales Directors and Solutions Architects
• Openness to travel. While we work in a remote first company, we value the power of in-person relationship building, both internally and externally, so a willingness to travel to external and internal events is required
• Speak German

What Will Make You Stand Out

• Bonus points for dbt certification, prior dbt experience will be very helpful in this role
• Basic python competency and advanced SQL knowledge
• Have experience with ancillary tools, managing data infrastructure, APIs, etc

Remote Hiring Process

• Interview with Talent Acquisition Partner
• Interview with Hiring Manager
• Follow-up task and task review call
• Team interview round

Benefits

• Unlimited vacation time with a culture that actively encourages time off
• Pension Plan
• Comprehensive healthcare coverage
• Generous paid parental leave

• Flexible stipends for:

• Health & Wellness

• Home Office Setup
• Cell Phone & Internet
• Learning & Development
• Office Space

Compensation
We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay. Our Talent Acquisition Team can answer questions around dbt Lab's total rewards during your interview process.

The typical starting salary range for this role is:

Customer Solutions Architect OTE Range

€66.000—€94.000 EUR

dbt Labs is an equal opportunity employer, committed to building an inclusive team that welcomes diverse perspectives, backgrounds, and experiences. Even if your experience doesn't perfectly align with the job description, we encourage you to apply—we value potential just as much as a perfect resume.

Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI page.

dbt Labs reserves the right to amend or withdraw the posting at any time. For employees outside the United States, dbt Labs offers a competitive benefits package. Equity or comparable benefits may be offered depending on the legal or country limitations.
Privacy Notice

Supplement to Privacy Notice - Californians

Supplement to Privacy Notice - EEA/UK

Job Purpose

To deliver world class care to exceed our clients' expectations and provide support to our ever-growing client base across Ireland.

Job Overview

The role requires you to excel in enthusiasm and provide great client service as part of our account management team. We would like someone who is driven, hardworking and has a strong background in complaint handling who could hit the ground running adding huge value to our account management team. Become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client focused solutions.

Day-to-Day Responsibilities

• Take ownership of all client service issues, identifying the root cause and offering a suitable resolution to any concerns raised.
• Ensure all client queries, service issues and requests to cancel are thoroughly investigated and resolved in line with SLA through discussion with the client and appropriate internal stakeholders whilst focusing on client resolution and retention.
• Identify and pro-actively contact "at risk" clients to promote the benefits of our products and service and encourage implementation and usage.
• Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice.
• Understand all client databases and systems to adequately investigate and respond to the client.
• Maintenance of client profile including additional sites, change in employee information and undertaking investigations where appropriate.
• Liaise with clients via written correspondence, telephone, and video calls.
• Carry out onboarding calls with new clients, confirming agreement details, ensuring their registration to software platforms and scheduling consultations with relevant service areas to ensure a smooth onboarding.
• Ensure all onboarding processes and procedures are adhered to.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives.

Job Type: Permanent

Pay: €34,000.00 per year

Work Location: In person

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in advertising, sales, marketing, consulting, or media.
• Ability to communicate in English and German fluently to engage with clients in this region.

Preferred qualifications:

• Experience in hunting and acquisition within a start-up environment and a track record of exceeding business goals.
• Experience in planning, delivering and executing marketing campaigns, measurement and creative strategy.
• Ability to own a portfolio in an advertising or media business context, and consistently overachieve quotas to drive growth.
• Ability to move fast, be bold, and grow in a dynamic, changing environment.
• Ability to think strategically about issues and develop recommendations and action plans, with problem-solving skills.

About the job
Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

As an Accelerated Growth Consultant, you will act like an owner, move with velocity through change, finding innovative ways to consistently deliver extraordinary and incremental outcomes for both Google and our customers. Building trusted relationships with customers along the way, you'll uncover their business needs and translate them into powerful solutions to achieve their goals. You will achieve as a team with promoters, shape the future of advertising in the AI-era, and make an impact on the companies and users that trust Google with their goals.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and we have fun doing it.

Responsibilities

• Deliver against ambitious quarterly business and product growth goals, while prioritizing and delivering an outstanding experience to Google's advertisers within EMEA.
• Build and manage a pipeline through proactive identification of high-potential business and to close partnership with our marketing teams.
• Establish relationships via phone calls or e-mail marketing and design effective marketing strategies using expert product knowledge and deliver outstanding customer business experience to drive long-term success for our customers.
• Consult with C-level clients to achieve national and international online marketing and business goals through utilizing the full suite of Google's marketing solutions e.g., YouTube, Google Search and Display Network platforms.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in advertising, consultative sales, business development, online media environment, or marketing role.
• Ability to communicate in English and Danish fluently to support clients in the Danish market.

• Google Digital Workshop certification.
• Knowledge of Google Ads and online advertising.
• Ability to own a portfolio in an advertising or media sales context in Denmark, and overachieve quotas to drive growth.
• Ability to build engaging narratives and utilize storytelling as a client engagement strategy.
• Ability to influence both internal and external stakeholders.
• Ability to multi-task and manage multiple projects at a time while paying attention to detail.

Consulting with a wide variety of existing advertising companies of all sizes, you are committed to finding the optimal advertising solution for each client. Your interest in sales and the digital economy and your entrepreneurial drive enables brands to expand their businesses with Google's latest advertising products and solutions. Your understanding of online media combined with your commercial know-how shape how new and existing businesses grow. Using your effective communication skills, you represent Google to a portfolio of clients whose needs you to help define the strategy for how their products and services can reach thousands or millions of users. Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and we have fun doing it.

• Deliver against quarterly business growth and product growth goals.
• Establish relationships via phone calls or e-mail marketing and conduct regular phone consultations and business pitches with clients to advise them on how to get the best return on their Google Ads investment.
• Own a portfolio of small businesses by understanding growth drivers identifying opportunities for growth, managing risks and building quarterly plans.
• Drive customer growth by delivering outstanding customer business experience and achieving customer business and marketing objectives.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in advertising sales, marketing, consulting, or media.
• Ability to communicate in English and Polish fluently to support client relationship management in this region.

• Experience in planning, delivering and executing marketing campaigns, measurement and creative strategy.
• Experience in hunting, acquisition, and within a start-up environment.
• Ability to think about issues and develop recommendations and action plans.
• Excellent problem-solving skills.

Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and we have fun doing it.

• Deliver against ambitious quarterly business and product growth goals, while prioritizing and delivering an outstanding experience to Google's advertisers within EMEA.
• Build and manage a pipeline through proactive identification of high-potential business in addition to close partnership with our marketing teams.
• Establish relationships via phone calls or e-mail marketing and design effective marketing strategies using expert product knowledge and deliver outstanding customer sales experience to drive long-term success for our customers.
• Consult with C-level clients to achieve national and international online marketing and business goals through utilizing the full suite of Google's marketing solutions (e.g., YouTube, Google Search and Display Network platforms).

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in advertising, consultative sales, business development, online media environment, or marketing roles.
• Ability to communicate in English and Arabic fluently to support clients in the region.

• Ability to own a portfolio in an advertising or media sales context and consistently overachieve quotas to drive growth.
• Ability to succeed in a dynamic, fast changing environment.
• Ability to think about issues and develop recommendations and action plans, with excellent problem-solving skills.

Consulting with a wide variety of existing advertising companies of all sizes, you are committed to finding the optimal advertising solution for each client. Your interest in sales and the digital economy and your entrepreneurial drive enables brands to expand their businesses with Google's latest advertising products and solutions. Your understanding of online media combined with your commercial know-how shape how new and existing businesses grow. Using your effective communication skills, you are the face of Google to a portfolio of clients whose needs you listen to, and help define the strategy for how their products and services can reach thousands or millions of users. Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and we have fun doing it.

• Deliver against ambitious quarterly business and product growth goals, while prioritizing and delivering an outstanding experience to Google's advertisers within EMEA.
• Build and manage a pipeline through proactive identification of high-potential business in addition to close partnership with our marketing teams.
• Establish relationships via phone calls or e-mail marketing, design effective marketing strategies using expert product knowledge, and deliver outstanding customer experience to drive long-term success for our customers.
• Consult with C-level clients to achieve national and international online marketing and business goals through utilizing the full suite of Google's marketing solutions (e.g., YouTube, Google Search and Display Network platforms).

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

• Bachelor's degree or equivalent practical experience.
• 2 years of mobile, apps and digital advertising, consultative sales, business development, online media environment, or marketing role.
• Ability to communicate in English and French fluently to engage with clients in this region.

• Experience strategically assessing and achieving client success via sales techniques, including effective questioning, objection handling and engaged selling.
• Experience in launching and managing paid digital advertising campaigns in Ads and other digital marketing platforms.
• Experience working with channel sales, advertisers, agencies, or clients.
• Ability to manage and prioritize a portfolio in an advertising or media sales context, and achieve goals to drive growth.
• Ability to build compelling narratives and utilize storytelling as a client engagement strategy.

Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and we have fun doing it.

• Deliver against ambitious quarterly business and product growth goals, while prioritizing and delivering an outstanding experience to Google's advertisers within EMEA.
• Build and manage a pipeline through proactive identification of high-potential business in addition to close partnership with our marketing teams.
• Establish relationships via phone calls or e-mail marketing and design effective marketing strategies using expert product knowledge and deliver outstanding customer sales experience to drive long-term success for our customers.
• Consult with C-level clients to achieve national and international online marketing and business goals through utilizing the full suite of Google's marketing solutions (e.g., YouTube, Google Search and Display Network platforms).

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.