238 Customer Support Engineer jobs in Ireland

Engineering / Client Support Engineer

Location:
Little Island, Cork

Salary:
€50,000 – €60,000 + Pension + Health Insurance + 23 Days Holiday

We are seeking an
Engineering / Client Support Engineer
to join a leading supplier of process equipment to the pharmaceutical industry. This is a
permanent, office-based role
offering excellent career progression, training, and exposure to some of the world's top pharma and biotech companies.

The Role

• Manage client enquiries from initial request through to delivery of process equipment.
• Interpret client specifications (URS) and recommend suitable technical solutions.
• Prepare RFQs, proposals, and detailed costings.
• Liaise with suppliers and negotiate on pricing and lead times.
• Provide technical support during projects, attend meetings, and document progress.
• Work closely with customers to resolve queries and ensure a high level of service.

What We're Looking For

• Degree or trade qualification in Mechanical, Process, Chemical, or related engineering field.
• Strong understanding of mechanical equipment (valves, pumps, pipework, fittings, etc.).
• Excellent communication and interpersonal skills – able to build strong client relationships.
• Highly organised, detail-oriented, and comfortable with admin/project tools (MS Office, CRM, ERP).
• Previous experience in pharma, biotech, or process industries is an advantage.

This is a fantastic opportunity for an engineer who enjoys a mix of
technical problem-solving and client interaction
, with the chance to build a long-term career in a supportive, well-established team.

From Fivetran's founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We're proud that more organizations continue to leverage our technology every day to become truly data-driven.

About the Role

From Fivetran's founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We're proud that more organizations continue to leverage our technology every day to become truly data-driven.

As a Customer Support Engineer at Fivetran, you'll tackle challenging technical problems and collaborate with both internal teams and external customers to achieve exceptional results. Our Customer Support team is dedicated to crafting solutions and delivering outstanding experiences for every customer. You will provide highly technical support to new and existing customers across the globe, ensuring their continued success.

Fivetran Support works closely with our customers' passionate teams to deliver a best-in-class experience. Through a collaborative and comprehensive approach focused on both resolving and preventing future issues, the Customer Support Engineer (CSE) serves as our customer's technical champion within Fivetran.

This is a full-time, hybrid position based out of our Dublin, Ireland office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

Technologies You'll Use

• Zendesk, Grafana, Github, BuildKite, DBT
• Diverse REST, SOAP and GraphQL APIs
• GCP, AWS, Databricks, Snowflake, Managed Data Lakes Service (GCP, Azure and AWS)
• Java, SQL, Clojure

What You'll Do

• Own and manage customer cases end-to-end, from initial troubleshooting through root cause analysis to full resolution while collaborating with customers and stakeholders to ensure timely outcomes.
• Deliver technical support to Fivetran customers and partners across multiple channels (web, email, virtual meetings, etc.).
• Support customers round the clock in close partnership globally with our APAC and AMER regional support teams
• Investigate incidents using Fivetran connectors, logs, and internal tools to identify and resolve issues within the customer environment
• Closely partner with Fivetran's Engineering and Product teams by submitting well-documented bugs, feature requests and improving product stability.
• Document any known or newly identified solutions in our knowledge base, fostering team-wide expertise and ensuring consistency in support delivery.
• Collaborate with teammates on technical and strategic projects aimed at improving support processes, driving efficiency, and enhancing customer satisfaction.

Skills We're Looking For

• 2 -5 years of experience in a customer support engineering role
• Strong team player with a passion for building a positive culture where we leave our ego at the door with the ability to work in a fast-paced, highly collaborative environment, and function in global arenas
• Strong Customer Advocacy skills with excellent written and verbal communication skills in English to foster collaboration with all stakeholders
• Highly developed, process-oriented skills for troubleshooting, problem-solving, and issue resolution complemented with strong analytical skills and attention to detail
• Proven experience building or troubleshooting diverse APIs
• Basic ability to read and understand Java/ C++ (any programming language) and experience in reading and analyzing Java stack traces and exceptions
• Basic understanding of networking fundamentals and the TCP/IP model
• Solid understanding of data warehousing principles and concepts, with hands-on experience in both SQL and NoSQL databases, including proficiency in basic SQL commands.

(Optional) Bonus Skills

• Expertise in at least one SaaS REST API (prominent ones such as Stripe, Shopify and Meta)

Perks and Benefits

• 100% employer-paid medical insurance*
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants*
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend

• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

• May vary by country and worker type - please reach out to your recruiter for more information

We're honored to be valued at over $5.6 billion, but more importantly, we're proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.

We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

From Fivetran's founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We're proud that more organizations continue to leverage our technology every day to become truly data-driven.

About the Role
From Fivetran's founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We're proud that more organizations continue to leverage our technology every day to become truly data-driven.

An Associate Customer Support Engineer at Fivetran is an entry-level position where you'll serve as the first point of contact for incoming support requests and play a vital part in delivering excellent service to our clients. Our Customer Support team is dedicated to crafting solutions and delivering outstanding experiences for every customer. You will provide technical support to new and existing customers across the globe, ensuring their continued success.

Fivetran Support works closely with our customers' passionate teams to deliver a best-in-class experience. Through a collaborative and comprehensive approach focused on both resolving and preventing future issues, the Customer Support Engineer (CSE) serves as our customer's technical champion within Fivetran.

This is a full-time, hybrid position based out of our Dublin, Ireland office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

Technologies You'll Use

• Zendesk, Grafana, Github, BuildKite, DBT
• Diverse REST, SOAP and GraphQL APIs
• BigQuery, Databricks, Snowflake, Managed Data Lakes Service (GCP, Azure and AWS)
• Java, SQL, Clojure

What You'll Do

• Work directly with Fivetran customers via support tickets to solve technical product issues, bugs, and provide technical guidance
• Collaborate with the rest of the support team to ensure the timely resolution of customer-facing incidents.
• Document any known or newly identified solutions in our knowledge base
• Investigate incidents using Fivetran connectors, logs, and internal tools to identify and swiftly report ongoing bugs for developer teams to triage and fix.
• Support customers round the clock in close partnership globally with our APAC and AMER regional support teams
• Participate in technical projects aimed at improving support processes, driving efficiency, and enhancing customer satisfaction.

Skills We're Looking For

• 0 - 2 years of experience with an undergraduate degree in Computer Sciences
• A team player with a passion for building a positive culture where we leave our ego at the door, with the ability to work in a fast-paced, highly collaborative environment, and function in global arenas
• Excellent written and verbal communication skills in English to foster collaboration with all stakeholders
• A highly curious mind who is looking to learn and build a career in technical support
• Basic understanding of APIs, networking fundamentals and the TCP/IP model
• Solid proficiency in basic DDL and DML SQL querying

Bonus Skills

• Proven experience building or troubleshooting diverse APIs

Perks and Benefits

• 100% employer-paid medical insurance*
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants*
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
• May vary by country and worker type - please reach out to your recruiter for more information

Click here to learn more about Fivetran's Benefits by Region.
We're honored to be valued at over $5.6 billion, but more importantly, we're proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.

To learn more about Fivetran's culture and what it's like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

Important:
Proficiency in both
Italian and English
(spoken and written) is
mandatory
for this role. Candidates who do not meet this requirement will not be considered.

Location
: Cork, Ireland

Office presence:
Hybrid, 3 day/week in the office

The Role:
Are you a skilled technical professional interested in joining a paid-for Services program with high opportunities? We are searching for a fluent Italian speaker Senior Customer Support Engineer located in Cork, Ireland who will be responsible for troubleshooting and finding solutions to difficult technical problems. The role will focus mainly on Logitech's Paid Services support for video conferencing solutions but may occasionally be asked to resolve issues with other enterprise Software (MS, Zoom, Google). Expect to communicate with customers via Phone, email or video calls, and provide high touch service across global organizations, partnering with ITDMs to maintain their valuable conference room spaces or help them as they deploy. At Logitech, you will assist customers with issues that ensure that the Enterprise customer's meeting rooms stay running and quickly help to find a root cause for an issue within the ecosystem. May be called on to setup and maintain a Lab in the local area.You will also enjoy opportunities to advance your Career in a diverse environment.

Your Contribution:
Be Yourself. Be Open. Stay Hungry and Humble, Collaborate and Challenge. Have a great attitude and enjoy helping customers in a timely, efficient and pleasant way. These are the behaviors you'll need for success at Logitech. In this role you will:

• Resolve technically complex support issues reported by the customers and/or other team members.
• Maintain clear, concise and positive communication for all cases in a timely and efficient manner including proactive follow up with customers, team members and product engineers.
• Own the technical relationship with customers and manage their expectations.
• Work with department leadership and other stakeholders to address bugs, technical issues, compatibility, and other issues that can't be resolved with standard troubleshooting
• Provide ad hoc feedback about trends and new issues
• Occasionally, as necessary, answer non-escalated phone calls and email support tickets to ensure department service levels agreements are met.
• Provide ideas and assist with creation of knowledge base documentation and training materials for both internal and external customers.
• Deliver consistent customer experience that meets or exceeds our commitments.
• Be compassionate, respectful and honest

Key Qualifications:
For consideration, you must bring the following
minimum
skills and behaviors to our team:

• Expert knowledge of video conferencing and AV products
• Expert/Advance knowledge of windows and Mac OS
• Excellent working knowledge of video conferencing applications such as Zoom, MS Teams and Google Meet
• Advanced knowledge of computer networking and operating systems
• Familiarity with Android-based device (beyond cellular phones) desirable
• Familiarity with IOS devices desirable
• Excellent communications both verbal, oral and interpersonal skills.
• Excellent customer service skills.
• Demonstrated ability to quickly learn and troubleshoot new technologies
• Demonstrated ability to handle extremely complex technical issues, including working with engineers when necessary.
• Good working knowledge and skills in MS office 365, Exchange, Azure AD and SSO.
• Professional level English and Italian skills, spoken and written. Second European language is desirable.

In addition,
preferable
skills and behaviors include:

• Minimum 3 years of experience in a technical support capacity, with at least 2 years videoconference (VC) troubleshooting experience
• Minimum 2 years of providing remote technical support
• 1yr providing high-touch support to Enterprise accounts
• Technical certifications beneficial, but not required
• Bachelor's degree in Computer or Electronic and Communication/ Engineering or equivalent degree/experience preferred.

Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.

Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don't meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you

We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can't wait to tell you more about them being that there are too many to list here and they vary based on location.

All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at for assistance and we will get back to you as soon as possible.

We are seeking a highly skilled and experienced Senior EPOS Software Support Engineer to join our team. The role involves providing advanced technical support for Electronic Point of Sale (EPOS) systems, ensuring seamless operation for clients across retail, hospitality, tourism sectors. The ideal candidate will combine deep technical expertise with strong problem-solving skills, leadership ability, and a customer-first mindset.

Key Responsibilities

• Act as the technical lead for escalated EPOS software issues, providing Level 3 support.
• Diagnose, troubleshoot, and resolve complex EPOS-related software, database, integration, and configuration problems.
• Support and maintain EPOS systems, including installations, upgrades, training and testing.
• Collaborate with development teams to identify, report, and resolve software bugs or performance issues.
• Provide mentorship and guidance to junior support engineers, including training and knowledge sharing.
• Document solutions, best practices, and standard operating procedures.
• Work with third-party vendors and internal stakeholders to coordinate fixes, enhancements, or new rollouts.
• Participate in on-call rotations and ensure adherence to SLAs.
• Contribute to continuous improvement initiatives to enhance system reliability and customer satisfaction.

Skills & Experience

• Proven experience in supporting EPOS systems in a senior or advanced support role.
• Strong understanding of EPOS software, peripherals (scanners, printers, payment devices), and integrations with payment gateways.
• Knowledge of SQL databases (querying, troubleshooting, reporting).
• Familiarity with Windows Server environments, networking fundamentals, and system monitoring tools.
• Excellent troubleshooting and analytical skills with a methodical approach.
• Strong communication skills, able to explain technical issues to non-technical users.
• Experience mentoring or leading technical support teams.

Desirable

• Experience in retail or hospitality IT environments.
• Knowledge of EPOS systems
• Exposure to APIs and system integrations.

What We Offer

• Competitive salary
• Opportunity to work with cutting-edge EPOS technology.
• A collaborative and supportive team culture.

General Requisites:

To thrive in this role, you must meet the following criteria:

• Eligibility to work in the Republic of Ireland.

• Possession of a full driving license and the ability to travel across Ireland or further afield.

• Proficiency in both spoken and written English, given the high degree of customer interaction.

If you're ready to embark on a fulfilling career that blends technical expertise, exceptional customer service, and the potential for diverse experiences, we invite you to apply and join our team. Elevate your career with us today

We are seeking a highly skilled and experienced Senior EPOS Software Support Engineer to join our team. The role involves providing advanced technical support for Electronic Point of Sale (EPOS) systems, ensuring seamless operation for clients across retail, hospitality, tourism sectors. The ideal candidate will combine deep technical expertise with strong problem-solving skills, leadership ability, and a customer-first mindset.

Key Responsibilities

• Act as the technical lead for escalated EPOS software issues, providing Level 3 support.
• Diagnose, troubleshoot, and resolve complex EPOS-related software, database, integration, and configuration problems.
• Support and maintain EPOS systems, including installations, upgrades, training and testing.
• Collaborate with development teams to identify, report, and resolve software bugs or performance issues.
• Provide mentorship and guidance to junior support engineers, including training and knowledge sharing.
• Document solutions, best practices, and standard operating procedures.
• Work with third-party vendors and internal stakeholders to coordinate fixes, enhancements, or new rollouts.
• Participate in on-call rotations and ensure adherence to SLAs.
• Contribute to continuous improvement initiatives to enhance system reliability and customer satisfaction.

Skills & Experience

• Proven experience in supporting EPOS systems in a senior or advanced support role.
• Strong understanding of EPOS software, peripherals (scanners, printers, payment devices), and integrations with payment gateways.
• Knowledge of SQL databases (querying, troubleshooting, reporting).
• Familiarity with Windows Server environments, networking fundamentals, and system monitoring tools.
• Excellent troubleshooting and analytical skills with a methodical approach.
• Strong communication skills, able to explain technical issues to non-technical users.
• Experience mentoring or leading technical support teams.

Desirable

• Experience in retail or hospitality IT environments.
• Knowledge of EPOS systems
• Exposure to APIs and system integrations.

What We Offer

• Competitive salary
• Opportunity to work with cutting-edge EPOS technology.
• A collaborative and supportive team culture.
• Professional development and career progression opportunities.

Job Types: Full-time, Permanent

Pay: From €35,000.00 per year

Benefits:

• On-site parking
• Work from home

Work Location: In person

About SimoTech

SimoTech provides manufacturing automation and IT systems engineering, project management and validation services. We partner with life sciences companies to design, build, operate and optimise critical process automation systems that deliver fast track project delivery, operational efficiency, improve manufacturing agility and achieve regulatory compliance.

Why SimoTech

What is it like to work at SimoTech? With a strong collaborative teamwork culture based on respect, trust and excellence, we play a critical partnering role to our clients' life-changing supply of products to patients. In return, there is excellent salary, benefits, career progression, educational support and much more.

Software Support Engineer 1585

SimoTech is currently seeking an experienced Software Support Engineer to join our team, working in a hybrid role with key client within the biopharmaceutical manufacturing sector in Cork. This role provides an opportunity to be a key contributor in the operation and optimisation of vital business systems within the highly regulated life sciences environment.

In this role, you will be responsible for the enhancement, continuous improvement, and support of essential software application and tools. This position is embedded within a well-established team and will partner with IT and Automation Engineers specialising in a variety of areas including MES, Data Analytics, Infrastructure, and Validation.

Key Responsibilities

• Maintain and optimise existing systems to improve performance and reliability, ensuring high availability and compliance with pharmaceutical regulations.
• Carry out technical troubleshooting and root cause analysis for software related issues in the manufacturing facility, working with Level 2 and 3 applications.
• Take the lead on specific daily work activities of the team including customer incidents and change requests, along with system and data issues.
• Collaborate with external vendors to carry out technical design specifications, troubleshooting, source code reviews, etc.
• Collaborate with cross-functional teams including scientists, engineers, and IT to understand requirements and implement system improvements.
• Translate business requirements into low level technical requirements.
• Document deviations and change controls in line with the site QMS system.
• Develop and maintain comprehensive documentation, including design, security protocols, testing procedures and change protocols, as well as system procedures.
• Develop, maintain, and carry out multi-level system testing.
• Ensure consistent adherence with company quality standards and practices, particularly in producing and maintaining all relevant system validation documentation.
• Monitor system performance and implement proactive measures to prevent downtime or data discrepancies.
• Deliver regular updates to key stakeholders on project or activity status and the escalation of critical issues to the appropriate business areas and management.
• Manage ongoing compliance activities and facilitate audits and inspections including periodic review, audit trail reviews, and access roster reviews by providing comprehensive technical documentation and system insights.
• Promote the use of system functionality and new technologies to improve work processes across the organisation.

Key Requirements

• Degree or qualification in IT or related field, or equivalent practical experience.
• 7+ years' experience delivering and supporting IT software solutions.
• Experience in developing, testing, and deploying software solutions using Python, SQL, and JavaScript.
• Strong documentation skills with good knowledge of change controls process, GMP, and data integrity requirements within the pharmaceutical or life sciences industry is essential.
• Strong manual software testing experience.
• Strong analytical, troubleshooting, and problem-solving skills.
• Demonstrated willingness to learn both technically as well as business processes and applications.
• Excellent communication and interpersonal skills with the ability to work on your own initiative and collaborate effectively with business teams and third parties.

What SimoTech Can Offer

• Role provides a high degree of autonomy to allow the successful candidate to reach their full potential.
• Develop new skills and enhance technical ability by working with innovative technologies in a multi-disciplined environment.
• Opportunity to work with large corporate clients on exciting capital projects.

We are seeking a
Business Support Engineer/Software Support Engineer
to join a global technology company's Business Messaging team in Dublin. This role combines advanced
technical support
with
software engineering problem-solving skills
, focusing on enterprise partners using large-scale messaging APIs.

The role:

9-month contract with possibility of extension.

Hybrid working model (3 days on-site, 2 days remote).

Key Responsibilities

• Provide Tier 3 technical support to enterprise partners and software providers using the Business Messaging API.
• Troubleshoot complex integrations, API issues, and enterprise-level systems.
• Debug code and implement solutions in your preferred language (Python, Java, or C++).
• Analyze and resolve problems with a strong focus on
  data structures, algorithms, and logical reasoning
  .
• Collaborate with cross-functional product and engineering teams to deliver high-quality resolutions.
• Handle low-volume, high-complexity cases with accuracy and efficiency.
• Participate in process improvements and contribute to knowledge-base documentation.

Required Skills & Experience

• Degree in
  Computer Science, Engineering, or related field
  (or equivalent practical experience).
• Experience in
  technical support, application support, or production engineering
  .
• Hands-on experience supporting business messaging platforms (
  e.g., WhatsApp Business API, Twilio, MessageBird, 360Dialog, or similar)
  , including troubleshooting API integrations for enterprise clients.
• Proven ability to
  debug and implement code
  in Python, Java, or C++.
• Solid knowledge of
  data structures, algorithms, and problem-solving techniques
  .
• Hands-on experience with
  APIs, SaaS applications, and enterprise systems
  .
• Strong communication skills to work effectively with global teams and external partners.

Nice to Have

• Experience in
  enterprise integrations
  and SaaS environments.
• Background in
  fast-paced tech or consulting companies
  .
• Familiarity with troubleshooting platforms such as
  Postman, Splunk, Autosys, Jira/Confluence
  .