What Jobs are available for Customer Support Specialist in Ireland?

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 15,000+ customers and their 1.5 million employees. Ready to make an impact from day one?

This role requires 3 days per week in the office in Berlin, Munich or Dublin
The Role: How you'll make an impact at Personio
At Personio, customer success is at the heart of everything we do. As a Customer Support Specialist, you'll be the first line of contact for our customers — answering questions, solving problems, and making sure every interaction adds value. You'll work closely with cross-functional teams and focus on customer happiness.

This is your opportunity to grow with a company that's transforming how businesses manage their people.

Role Responsibilities: What you'll do

• Support our customers professionally via email, phone, and chat, delivering timely, clear, and empathetic responses
• Grow your product expertise and stay up-to-date with platform updates to handle a wide range of inquiries
• Collaborate with our Product and Tech Support teams to troubleshoot complex issues and contribute to solution development
• Help build and maintain our internal knowledge base, making it easier for the team and customers to find what they need
• Improve our internal processes with your ideas and feedback
• Work with tools like Zendesk, Fullview, Mailjet, and AskAi to deliver exceptional support
• Track and meet key performance metrics like weekly ticket resolution, customer satisfaction (CSAT), and quality benchmarks
• Add value by identifying opportunities to educate customers on helpful features or add-ons

Role Requirements: What you need to succeed

• A university degree in economics or IT-related economics & Intern experience
• Excellent written and verbal communication skills in English & German
• A genuine customer-first mindset and a passion for helping others
• Curiosity and a strong technical understanding — you're comfortable using software tools and translating complex issues into simple solutions
• Adaptability — you're energized by a fast-changing environment and quick to learn new things
• A collaborative attitude — you enjoy working in teams and sharing knowledge
• A problem-solving approach — you dig into challenges to find solutions that stick
• Experience with customer support platforms (e.g. Zendesk) is a plus
• Motivation to grow in a dynamic, customer-obsessed tech company

Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

At Personio, we value in-person collaboration while also offering flexibility. This role is office-based, with 3 days per week required in your contracted office location. The remaining days can be worked from home or in the office if you prefer. In addition, you'll have 20 Flex Days per year to work remotely from other locations. Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
• Make an impact on the environment and society with 1 (fully paid) Impact Day
• Receive generous family leave, child support, mental health support, and sabbatical opportunities
• We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch.

Are you passionate about helping others and creating outstanding customer experiences? We're looking for a
Customer Support Specialist
to join our fast-growing team In this role, you'll be the friendly and reliable voice of our company—supporting customers, solving problems, and ensuring every interaction leaves a positive impression.

As a Customer Support Specialist, you'll handle inquiries through email, chat, and phone, providing timely and effective solutions to customers across the globe. You'll work closely with our product, operations, and technical teams to ensure issues are resolved efficiently and customer feedback is heard. Your insights and communication skills will directly contribute to improving our products and services, making you an essential part of our success story.

What You'll Do:

• Respond to customer inquiries and troubleshoot product or service issues across multiple channels
• Provide accurate information, process requests, and ensure customer satisfaction
• Collaborate with cross-functional teams to address complex issues and escalate when necessary
• Track customer feedback, identify patterns, and recommend process improvements
• Maintain detailed records of interactions in CRM tools and ensure follow-ups are completed on time

What We're Looking For:

• 2+ years of experience in customer service, support, or client relations
• Excellent written and verbal communication skills in English (additional languages are a plus)
• Strong problem-solving, time management, and multitasking abilities
• Empathy, patience, and a genuine desire to help customers succeed
• Experience using CRM or helpdesk software (e.g., Zendesk, Salesforce, HubSpot)

Why Join Us:

• Flexible work options — remote or hybrid setup
• Collaborative, inclusive, and high-growth environment
• Opportunities for learning, advancement, and professional certification
• Competitive compensation and comprehensive benefits
• A chance to make real impact by shaping the customer experience

If you're ready to
support customers with empathy, resolve challenges with creativity, and grow within a global team
, we'd love to hear from you

• Apply now or reach out directly to learn more.

Are you passionate about helping people and providing top-notch customer experiences? We're looking for a
Customer Support Specialist
to join our growing team In this role, you'll be the first point of contact for our customers, ensuring that every interaction is professional, efficient, and leaves a positive impression.

As a Customer Support Specialist, you'll handle inquiries via email, chat, and phone—resolving product or service-related issues, answering questions, and guiding customers through solutions. You'll collaborate with internal teams, including product, sales, and operations, to address customer feedback and continuously improve our processes. Your goal is to make every customer feel heard, valued, and supported.

What You'll Do:

• Provide timely and friendly support to customers across multiple channels
• Troubleshoot issues, process requests, and document solutions accurately
• Collaborate with cross-functional teams to ensure smooth issue resolution
• Identify opportunities to improve customer satisfaction and streamline workflows
• Maintain a deep understanding of our products, policies, and best practices

What We're Looking For:

• 2+ years of experience in customer support, client service, or a related role
• Excellent communication skills (verbal and written)
• Strong problem-solving and multitasking abilities
• Experience with CRM or support tools (e.g., Zendesk, HubSpot, Salesforce)
• Empathetic, patient, and genuinely passionate about helping others

Why Join Us:

• Flexible work setup — remote or hybrid options available
• Join a collaborative, diverse, and customer-focused team
• Opportunities for professional development and career advancement
• Competitive salary and comprehensive benefits
• Make a meaningful impact by building trust and delivering exceptional customer experiences

If you're ready to
support customers with care, solve problems with confidence, and grow with a dynamic team
, we'd love to hear from you

• Apply now or reach out directly to learn more.

Are you passionate about helping people and delivering exceptional service? We're looking for a
Customer Support Specialist
to join our team and be the first point of contact for our customers. In this role, you'll play a critical part in ensuring our clients have a seamless experience and receive timely, effective support.

As a Customer Support Specialist, you will handle inquiries via phone, email, and chat, troubleshoot issues, and provide solutions that meet our customers' needs. You will collaborate closely with internal teams to escalate complex issues, provide feedback for product or service improvements, and ensure that each customer interaction reflects our commitment to quality and professionalism. Beyond daily support, you'll help create documentation, FAQs, and process improvements that enhance the overall customer experience.

What We're Looking For:

• 2+ years of experience in customer support, client services, or a related role
• Excellent communication skills, both written and verbal
• Strong problem-solving skills and the ability to handle challenging situations with empathy
• Experience with CRM systems and support ticketing tools
• Proactive, reliable, and a team player who thrives in a fast-paced environment

Why Join Us:

• Flexible work options, including remote work
• Join a collaborative, supportive, and dynamic team
• Opportunities for career growth, professional development, and training
• Competitive salary and benefits
• Make a real impact by helping customers and improving service processes

If you're ready to
deliver exceptional customer experiences, solve problems, and be part of a high-performing team
, we'd love to hear from you

• Apply now or reach out directly to learn more.

Customer Support Specialist (Italian-Speaking)

Location:
Onsite in Cork, Ireland

Hours:
8:00 AM – 4:30 PM, 5 days a week (Mon-Sun), subject to change

Salary:
€31,000 gross per year + performance bonus

Start Date:
17th November 2025

Relocation Support:
Up to 4 weeks of accommodation for candidates moving from outside Ireland

If you enjoy complex problem solving, then you will love this job
Someone who loves the latest tech? Or maybe you want to explore a new opportunity in this exciting industry

We are currently looking for passionate customer support specialist to join our Cork team, supporting one of our most exciting clients, a company who is a giant in the fintech industry.

Join us as a Customer Support Specialist

As a Customer Support specialist in the fintech industry everyday will be a different and exciting day. You'll be the face of some of the world's top payment processing brands: you will help users investigate, researching and identifying issues. You will be a point of reference and trust for them. Talking on the phone or via email and chat with different people and facing different situations, you'll have the opportunity to improve your communication and problem solving skills day by day.

You will be part of a friendly, smiling and genuine team, with people always ready to help each other. Your manager and colleagues will always be there for you.

The well-being of our employees is fundamental for us at TELUS Digital. Working hard doesn't mean not having fun. There are so many other things to get involved with You will have the opportunity to be part of our engagement team as well, to make the working environment joyful and fun.

Responsibilities, tasks and projects

We believe your individual background, perspective and experience is a strength for our business and can help us create the ideas of tomorrow.

As part of the customer support team, you might get involved in many different projects, such as helping improve process efficiencies or improving the overall customer experience.

What we NEED you to have:

• Fluent level of English and Italian
• Friendly and communicative person with strong customer focus
• Self-driven and result-orientated
• Comfortable working with computers and phones and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Strong time management skills
• Adaptability
• Strong Communication Skills
• You'll need to pass a test to demonstrate your technical skills also.

What we would LOVE you to have:

• Previous customer support experience is preferred (phone support experience is great to have but not required)
• An interest in all things tech

Why Join Us?

Career Growth – Regular training & development opportunities Great Work Culture – Supportive team, fun engagement activities & CSR events

Health & Well-being – Access to GP scheme, private medical insurance (tenure based)

Perks & Benefits – Car park, bike-to-work scheme, tax-saver travel cards

Amazing Office Space – Fun and innovative space with 'relax' and 'play' areas, modern onsite gym, subsidised canteen and coffee stations.

Apply Now If successful, our recruitment team will contact you within 7 days. Unsure if you fit the role? Apply anyway—we'd love to meet you

Role Description

This is a full-time remote role for a Customer Support Specialist. The Customer Support Specialist will be responsible for providing exceptional customer support, ensuring high levels of customer satisfaction, and addressing technical support inquiries. Day-to-day tasks include resolving customer issues, answering queries, providing accurate and timely information, and using analytical skills to identify and escalate complex problems as needed.

Qualifications

• Customer Support and Technical Support skills
• Strong Interpersonal Skills and focus on Customer Satisfaction
• Proficient in using Analytical Skills to identify and solve issues
• Excellent written and verbal communication skills
• Ability to work independently and remotely
• Experience in a customer support role is a plus
• Bachelor's degree in a related field is desirable

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?

The Role: How you'll make an impact at Personio
This position is office-based (hybrid) in either Munich or Dublin
At Personio, customer success is at the heart of everything we do. As a Customer Support Specialist, you'll be the first line of contact for our customers — answering questions, solving problems, and making sure every interaction adds value. You'll work closely with cross-functional teams and focus on customer happiness.

This is your opportunity to grow with a company that's transforming how businesses manage their people.

Role Responsibilities: What you'll do

• Support our customers professionally via email, phone, and chat, delivering timely, clear, and empathetic responses
• Grow your product expertise and stay up-to-date with platform updates to handle a wide range of inquiries
• Collaborate with our Product and Tech Support teams to troubleshoot complex issues and contribute to solution development
• Help build and maintain our internal knowledge base, making it easier for the team and customers to find what they need
• Improve our internal processes with your ideas and feedback
• Work with tools like Zendesk, Fullview, Mailjet, and AskAi to deliver exceptional support
• Track and meet key performance metrics like weekly ticket resolution, customer satisfaction (CSAT), and quality benchmarks
• Add value by identifying opportunities to educate customers on helpful features or add-ons

Role Requirements: What you need to succeed

• A university degree in economics or IT-related economics & Intern experience
• Excellent written and verbal communication skills in English & German
• A genuine customer-first mindset and a passion for helping others
• Curiosity and a strong technical understanding — you're comfortable using software tools and translating complex issues into simple solutions
• Adaptability — you're energized by a fast-changing environment and quick to learn new things
• A collaborative attitude — you enjoy working in teams and sharing knowledge
• A problem-solving approach — you dig into challenges to find solutions that stick
• Experience with customer support platforms (e.g. Zendesk) is a plus
• Motivation to grow in a dynamic, customer-obsessed tech company

Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

• Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:
• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation)
• Make an impact on the environment and society with Impact Days
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Find your best way to work with our office-led, remote-friendly PersonioFlex Most teams offer a roughly 50% remote, 50% in-office working framework
• Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
• Engage in a high-impact working environment with flat hierarchies and short decision-making processes

About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact.

Learn more at or follow us on LinkedIn and Facebook

Shift Timings:
This role includes evening and weekend shifts, with specific scheduling details to be discussed during your initial conversation with the recruiter.

Position Overview:
Due to phenomenal growth, we are seeking a Customer Support Specialists to join our team in Galway. The Customer Support Specialist will handle Tier I support and client relationships by answering Support calls from our clients, resolving issues and ensuring all appropriate follow up to confirm complete client satisfaction. We are looking for someone with exceptional written and verbal communication skills in English, and advanced to fluent level in Portuguese.

Our support team works closely with both our Customer Success Team and our ProdOps team to ensure speedy resolution of all issues, and you must be extremely proficient in articulating with both technical and non-technical staff and users.

The primary attribute we are looking for is excellent customer service with superb communication skills who has a passion for helping people and who is unflappable under pressure. You will have a commitment to offer the best customer service possible and the self-confidence to work with senior executives across the globe.

Key Responsibilities

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
• Gather customer's information and determine the issue by evaluating and analyzing the symptoms.
• Diagnose and resolve technical and software issues involving internet connectivity, login problems and more
• Identify and escalate priority issues per Client specification - Redirecting problems to appropriate resource
• Accurately process and record call transactions using a computer and designated CRM software
• Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business, researching solutions using available resources.

Required Experience/Skills

• Experience of phone-based Software Application/Technical Support or call centre experience supporting end users
• Exceptional written and verbal communication skills in English are required, and advanced to fluent level in Portuguese
• Working knowledge of Windows OS
• Proven problem-solving skills and technical aptitude
• Superb communication and customer handling skills
• Ability to think on your feet in a highly demanding and fast-moving environment

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to
work onsite at least 50% of the time.
We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at

To all recruitment agencies:
Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact.

Learn more at or follow us on LinkedIn and Facebook

**Shift Timing - 13:30pm - 21:00pm GMT

Position Overview:**
We are seeking a Customer Support Specialist to handle Tier 1 support and client relationships by answering Support calls from our clients, resolving issues and ensuring all appropriate follow up to confirm complete client satisfaction. Our support team works closely with both our Customer Success Team and our ProdOps team to ensure speedy resolution of all issues, and you must be extremely proficient in articulating with both technical and non-technical staff and users. The primary attribute we are looking for is excellent customer service with superb communication skills who has a passion for helping people and who is unflappable under pressure. You will have a commitment to offer the best customer service possible and the self-confidence to work with senior executives across the globe.

Key Responsibilities

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
• Gather customer's information and determine the issue by evaluating and analyzing the symptoms
• Diagnose and resolve technical and software issues involving internet connectivity, login problems and more
• Research required information using available resources
• Follow standard processes and procedures
• Identify and escalate priority issues per Client specifications
• Redirect problems to appropriate resource
• Accurately process and record call transactions using a computer and designated CRM software
• Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business
• Organize ideas and communicate oral messages appropriate to listeners and situations
• Follow up and make scheduled call backs to customers where necessary
• Stay current with system information, changes and updates

Required Experience/Skills

• 1-3 years' experience of phone-based Software Application/Technical Support/Customer Service supporting end users
• Excellent communication skills with internal stakeholders
• Experience of phone-based Software Application/Technical Support or call center experience supporting end users
• Proven problem-solving skills and technical aptitude
• Working knowledge of Windows OS and other major operating systems
• Superb communication and customer handling skills
• Ability to think on your feet in a highly demanding and fast moving environment

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to
work onsite at least 50% of the time.
We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at

To all recruitment agencies:
Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.