171 Delivery Lead jobs in Ireland

The Delivery Lead role is a critical role within the TEKsystems Global Services (TGS) delivery organization and is responsible for managing one or more projects/engagements at a time A successful Delivery Lead possesses skillsets for managing people, processes, and issue resolution. The delivery function varies in responsibility from account to account, but a successful Delivery Lead is responsible for common activities such as on/off boarding of consultants, reporting and metrics to support consultant activities and issue resolution. The Delivery Lead provides ownership of customer expectations, and delivery assurance of associated services, deliverables, and all-round outcomes for customers. The Delivery Lead is responsible for quantifying the business benefits from the project outcome throughout the engagement.

The responsibilities listed below are not exhaustive, as each account will state their unique requirements in the Statement of Work (SoW) or as defined with the Account Team at the start of the project. Below are the responsibilities of a Delivery Lead.

Key Accountabilities:

Solution Delivery:

• Ensure understanding of project vision/SoW deliverables, and any technical requirements as defined by customer

• Understand SoWs/MSAs and importance of meeting deliverables/expectations of the customer

• Collaborate with the Account Team to manage risk, project scope, and deliver according to the terms and conditions of our contracts

• Manage revenue tracker for assigned engagement/s

• Consolidate project status and budget information across projects and/or portfolio of projects

• Consolidate and provide project reporting regarding resources, financials or as requested by the Customer via a Monthly and/or Quarterly Business Reviews (MBR/QBR)

• Identify and coordinate project change control processes

• Perform issue management and facilitate issue resolution with proper notification to all affected parties

• Understand escalation protocol between Consultants, Customers and Account Managers

• Understand timekeeping processes and ensure Consultants are entering their time correctly and on time

Account Management:

• Establish and perform periodic Customer, project, and solution "health checks" baselined against the target metrics associated with the Value Streams defined at the onset of the engagement

• Accountable for project and Customer requirements to maintain Customer relationship and ensure high level of Customer satisfaction

• Participate in Account Strategy with internal stakeholders relative to project status, opportunities, and imminent risks

• Building and supporting established reporting cadences, status reports and budgetary documentation

• Drive growth by searching for new and improved ways of serving our Customers, collaborating with Solutions and Sales Teams

• Maintain a clear view of the Customer's current and future business needs above and beyond the engagement deliverables

• Support the identification of opportunities and leads to support Sales pipeline

Management Responsibilities:

• Act as a servant leader in leading/directing delivery activities

• Develop and maintain project related documentation including processes, tools, and procedures in accordance with the Flexible Capacity Methodology Life Cycle (FMLC)

• Understand and manage Customer requirements (deliverables) to ensure contract compliance and Customer satisfaction

• Maintain project artifacts on SharePoint (SMP) sites

• Ensure Global Delivery Portal (GDP) is updated on a weekly basis

• Ensure Human Resources policies and procedures are communicated to Consultant staff

• Support of other projects and/or Delivery team members as required

Resource Management:

• Communicate and/or track Consultant requirement details as requested

• Responsible for on-boarding/off-boarding of project consultants

• Collaborating with Talent Delivery and Account Managers in preparation for STP day

• Issue resolution as needed

• Performance tracking and reporting as requested

Requisite Abilities and/or Skills

• Excellent oral and written communication skills

• Analysis and problem-solving skills

• Time management and organizational skills

• Personnel management skills

• Demonstrable project data/ risk analysis and correlation/ mitigation skills

• Excellent customer service skills

Basic Qualifications and Experience

• Bachelor's degree is a plus

• Experience in traditional and agile project management methodologies preferred

• Experience managing and delivering Customer professional services agreements is a plus

• IT Experience preferred

• Delivery Team Member, Customer Success Manager, Project Manager, Business Analyst, or other IT experience

• Understanding of Services Outsourcing

• Agile, Project Management and ITIL certifications a plus

• People management skills

• Intermediate to advanced proven experience with both Excel and PowerPoint

• Financial management and reporting experience

• Stakeholder management

Additional Requirements

• Internal and external stakeholder management experience preferably with a consulting services technology provider

• Experience working under a project framework, process flows

• General understanding of IT environments and able to demonstrate initiative in challenging project situations to provide continual improvement throughout the delivery of services

Other Requirements

• Customer First Mindset

• This role may require up to 50% travel

• Other duties as requested

Behavioral Competencies and Responsibilities

Collaborates:

• Works in partnership with internal stakeholders and Delivery team to understand project strategy, scope, and overall health of any current projects

• Supports Delivery Mangers, Account Managers, Account Directors, Solution Executives and Business Development Managers to manage risk and ensure we are delivering to the terms and conditions of our contract

• Participates in monthly financial review meetings with Front and Back Office (FSG, OSG, Fin Ops, DSO)

Communicates Effectively:

• Understands escalation procedures and participates in the communication to necessary audiences, Customer, Consultant, Managers

• Actively listens to others

• Clearly articulates the Customer/SoW requirements and relevant supporting FMLC processes

• Contributes to Customer/account discussions and attends war boards and account meetings

Instills Trust

• Maintains positive rapport with Consultants and Customers by following through on commitments fulfilling the 1:24 rule (acknowledge within 1 hour, respond within 24)

• Develops and maintains trust with Delivery Managers and other internal partners by acting on feedback and ensuring project success

• Initiate internal relationships by understanding one another's roles and how to lean on each other for success

Action Orientated

• Understands concerns, such as sourcing gaps, and supports resolution with Delivery Manager and Delivery team

• Supports issue resolution using root cause analysis and participates in notifying relevant parties

• Reacts to Customer needs, participates in solutions and contingency plans to limit issues

• Advocates for TEKsystems Global Services (TGS), to support growth opportunities with Customers

Delivery Lead / Delivery Mgr.

Dublin, Ireland

4 days to office

Responsibilities:

Delivery Leadership

• Lead and manage large-scale delivery programs with a minimum portfolio size of €150M+ and a team size of 2000+ professionals.
• Drive end-to-end delivery across Agile methodologies (SCRUM, Spotify, Kanban, Story Points).
• Manage diverse delivery models including Fixed Price, Time & Material (T&M), Outcome-based, and Managed Services.
• Ensure delivery readiness by identifying, onboarding, and mentoring talent (individuals and squads).
• Resolve delivery impediments with a hands-on, solution-oriented approach.

Solutioning and Technology Leadership

• Engage in customer conversations to conceptualize solutions, architectures, and delivery plans.
• Stay abreast of digital trends such as SRE, automation testing, predictive analytics, AI, and DevOps.
• Provide technical leadership across backend, frontend, data, and DevOps stacks.

People Management

• Foster a servant leadership culture, ensuring team integration with both HCL and customer environments.
• Drive career development, mentoring, and upskilling initiatives.
• Lead integration efforts for onsite teams with parent organization through townhalls, sprint meetings, and training.
• Collaborate with local agencies and universities for future talent acquisition and enablement.

Operational and Financial Management

• Own and manage P&L for Ireland, including revenue, margin, ARC, and utilization metrics.
• Act as the single point of contact (SPOC) for managing sales, delivery, and stakeholder relationships.
• Manage delivery teams of 200+ FTEs across onsite and offshore locations with revenue responsibility of €5–20M.

Customer and Stakeholder Engagement

• Lead customer and team communications, ensuring alignment with Agile governance and delivery progress.
• Proactively manage impediments and provide actionable solutions.
• Build strong relationships with internal and external stakeholders.

Qualifications:

Required

• 17–20 years of experience in IT delivery leadership roles.
• Proven track record in managing large Agile delivery programs.
• Strong communication and stakeholder management skills.
• Experience in managing delivery across multiple commercial models (Fixed Price, T&M, etc.).
• Hands-on experience in solutioning across backend, frontend, data, and DevOps technologies.
• Demonstrated ability to manage large-scale delivery units (€150 portfolio, 2000+ team size).
• Experience in Agile transformation using SCRUM, Spotify, Kanban, and Story Points.
• Strong financial acumen with P&L ownership experience.

Preferred

• Experience in building and scaling start-up teams within enterprise environments.
• Familiarity with digital transformation trends such as SRE, automation testing, AI, and predictive analytics.
• Experience in integrating distributed teams and fostering a unified organizational culture.
• Exposure to talent development through partnerships with universities and local agencies.

Other Requirements

• Ability to think on your feet and challenge teams/customers constructively.
• Strong servant leadership mindset with a focus on team empowerment and growth.
• Experience in Agile governance and delivery measurement frameworks.
• Willingness to take full accountability for delivery outcomes, team performance, and customer satisfaction

Highlights
Job Description

Location:
Remote (Ireland-based)

Contract Duration:
12 Months (with possible extension)

Engagement:
Full-time, 5 days per week

Experience Level:
Senior (10+ years in delivery/engineering leadership)

Project Overview
Our teams operate within the
Direct Auto Sales Funnel
. Distribution is the growth engine for USRM, serving Personal Lines customers and focusing on
customer-centric solutions
that drive profitable online throughput.

This role centers on
experimentation with customer-facing initiatives
, working at the intersection of product, engineering, and user experience to deliver measurable impact.

Role Summary
The
Contract Delivery Lead
is a pivotal
technical leadership role
responsible for
end-to-end technical delivery
across multiple engineering teams. The role ensures that teams deliver outstanding customer value while maintaining a strong culture of
continuous improvement, agile best practices, and high performance engineering (HPE)
.

You will partner closely with Product Owners, UX specialists, and engineering leads to guide the complete lifecycle of delivery—
from ideation and backlog refinement to execution, measurement, and improvement
.

Key Responsibilities
Delivery Management

• Oversee the planning and execution of multiple engineering teams' deliveries.
• Ensure commitments are met, risks are mitigated, and dependencies are managed effectively.
• Facilitate transparent communication and alignment across teams, stakeholders, and leadership.
• Proactively identify and remove obstacles that could hinder delivery success.

Team Leadership & Support

• Foster a culture ofownership, collaboration, and continuous self-improvement.
• Coach teams inagile delivery practices, engineering quality, and delivery excellence.
• Track and drive improvements indelivery metrics(e.g., Velocity, Cycle Time, Value Delivery).
• Provide relevant feedback loops to people managers to ensure a high-quality employee experience.

Product Leadership Support

• Embrace and promote theproduct mindset, focusing on solving root problems and delivering measurable business value.
• Partner with Product Owners torefine, prioritize, and maintain actionable backlogs.
• Balance delivery pace with sustainable engineering quality standards.

Engineering Excellence & Standards

• EmbedHigh Performance Engineering (HPE)culture within delivery teams.
• Drive improvements inSecurity, Cost Optimization, Reliability, Performance, and Operational Excellence.
• Encourage retrospectives and the integration of lessons learned.
• Identify patterns and opportunities to enhance team throughput and quality of outcomes.

Innovation & Continuous Improvement

• Champion the adoption ofnew tools, technologies, and delivery practices.
• Foster a safe environment forexperimentation and learningwithin teams.
• Ensure observability, monitoring, and experimentation frameworks are leveraged to inform decision-making.

Required Skills & Experience

• 10+ yearsof experience intechnical delivery leadership(Delivery Lead, Engineering Manager, or Program Lead roles).
• Proven expertise inagile delivery frameworks(Scrum, Kanban, SAFe) and metric-driven decision-making.
• Strong background infront-end and cloud-native application delivery.
• Technical exposure to:
• React, , JavaScript(front-end delivery focus)
• AWS Cloud services(basic deployment & scaling)
• GraphQL(APIs and integrations)
• Observability tools: Splunk, Datadog
• Demonstrated ability to coach, mentor, and guide engineering teams.
• Excellent communication, stakeholder engagement, and problem-solving skills.

Nice-to-Have Skills

• Experience withcustomer journey experimentation frameworks(A/B testing, feature toggling).
• Exposure to CI/CD pipelines, DevOps practices, and containerization (Docker, Kubernetes).
• Familiarity withperformance optimization and security best practices.
• Previous experience ininsurance, fintech, or digital consumer product environments.

Contract Terms

• Duration:12 months, with potential extension.
• Location:Fully Remote, must be based in Ireland.
• Engagement:Full-time, 40 hours per week.
• Start Date:Immediate / within 2–4 weeks (negotiable).

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered on digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of $13+ billion.

DELIVERY LEAD – JOB DESCRIPTION

1. Should have around minimum 13-15 years of experience in Delivery
2. Solution / Technology mind set
3. Should have a good experience on backend, frontend, data, devops stack across any technology. Should be able to conceptualize the solution and should be able to drive customer conversation for a business problem, with a conceptual architecture, solution, delivery plan
4. Should be able to aware of the latest trends on what is happening in Digital space. Ex: knowledge on SRE, automation testing avenues, predictive analytics , AI, automation techniques
5. Delivery readiness:
6. Should have hands on experience in terms of managing identification of talent, either individual or squad based construct along with coaching and mentoring of the squad before onboarding
7. People management:
8. Should have a good people management skills to ensure that each of the squad member is fully integrated to HCL and customer
9. Career path , mentoring along with running the team with Servant leadership model
10. Should have the experience of integration of people who is working in customer location to the parent organization – like every month townhall, every sprint meet n greet , proficiency upgrade, upskill/cross skill – act as a people leader to build the next Generation digital engineering talent
11. Should have good experience and hands on in terms of
12. Agile way of working and delivery – should have delivered transformation programs end to end in either in SCRUM / SPOTIFY using KANBAN OR STORY POINTS based techniques
13. Should have worked with the teams to help on estimation, agile ceremonies formulation along with creation of DOD and DOR for each squad
14. Experience in terms of identification of potential impediments and focus on resolutions and should have practical hands on experience on those
15. DEX: should have good experience on the following
16. Should be able to challenge the team and customer on either delivery execution, scope, timelines along with giving solutions that solve the problems. Should be thinking on feet kind of professional
17. Operational and finance management experience
18. Should be on top of revenue, margin, ARC, utilization along with organization parameters that are required to be owned, tracked and taken accountability for
19. Should be able to manage sales, delivery, customer, internal stakeholders, external stakeholders and should be one SPOC who is accountable for managing end to end delivery
20. Should have managed at least minimum of 200 FTE professionals with both onsite and offshore combined together with a revenue of close 15 to 20M EUR.
21. Customer stakeholder management.
22. Should have the experience in terms of managing customer comms, team coms and ensure that agile way of working along with impediment management with team or customer
23. Should have an agile way of Governance experience both with teams and customer to measure the progress of delivery.
24. Should be working as a team leader and follow slave leadership model kind of behavior and should have experience in that mind set of working.

• 18+ years of experience in IT delivery leadership roles.
• Proven track record in managing large Agile delivery programs.
• Strong communication and stakeholder management skills.
• Experience in managing delivery across multiple commercial models (Fixed Price, T&M, etc.).
• Hands-on experience in solutioning across backend, frontend, data, and DevOps technologies.
• Demonstrated ability to manage large-scale delivery units (€150M+ portfolio, 2000+ team size).
• Experience in Agile transformation using SCRUM, Spotify, Kanban, and Story Points.
• Strong financial acumen with P&L ownership experience.

Preferred

• Experience in building and scaling start-up teams within enterprise environments.
• Familiarity with digital transformation trends such as SRE, automation testing, AI, and predictive analytics.
• Experience in integrating distributed teams and fostering a unified organizational culture.
• Exposure to talent development through partnerships with universities and local agencies.

Other Requirements

• Ability to think on your feet and challenge teams/customers constructively.
• Strong servant leadership mindset with a focus on team empowerment and growth.
• Experience in Agile governance and delivery measurement frameworks.
• Willingness to take full accountability for delivery outcomes, team performance, and customer satisfaction

Responsibilities:

Delivery Leadership

• Lead and manage large-scale delivery programs with a minimum portfolio size of €150M+ and a team size of 2000+ professionals.
• Drive end-to-end delivery across Agile methodologies (SCRUM, Spotify, Kanban, Story Points).
• Manage diverse delivery models including Fixed Price, Time & Material (T&M), Outcome-based, and Managed Services.
• Ensure delivery readiness by identifying, onboarding, and mentoring talent (individuals and squads).
• Resolve delivery impediments with a hands-on, solution-oriented approach.

Solutioning and Technology Leadership

• Engage in customer conversations to conceptualize solutions, architectures, and delivery plans.
• Stay abreast of digital trends such as SRE, automation testing, predictive analytics, AI, and DevOps.
• Provide technical leadership across backend, frontend, data, and DevOps stacks.

People Management

• Foster a servant leadership culture, ensuring team integration with both HCL and customer environments.
• Drive career development, mentoring, and upskilling initiatives.
• Lead integration efforts for onsite teams with parent organization through townhalls, sprint meetings, and training.
• Collaborate with local agencies and universities for future talent acquisition and enablement.

Operational and Financial Management

• Own and manage P&L for Germany, including revenue, margin, ARC, and utilization metrics.
• Act as the single point of contact (SPOC) for managing sales, delivery, and stakeholder relationships.
• Manage delivery teams of 200+ FTEs across onsite and offshore locations with revenue responsibility of €5–20M.

Customer and Stakeholder Engagement

• Lead customer and team communications, ensuring alignment with Agile governance and delivery progress.
• Proactively manage impediments and provide actionable solutions.
• Build strong relationships with internal and external stakeholders.

Qualifications:

Required

• 18+ years of experience in IT delivery leadership roles.
• Proven track record in managing large Agile delivery programs.
• Strong communication and stakeholder management skills.
• Experience in managing delivery across multiple commercial models (Fixed Price, T&M, etc.).
• Hands-on experience in solutioning across backend, frontend, data, and DevOps technologies.
• Demonstrated ability to manage large-scale delivery units (€1 + portfolio, 2000+ team size).
• Experience in Agile transformation using SCRUM, Spotify, Kanban, and Story Points.
• Strong financial acumen with P&L ownership experience.

Preferred

• Experience in building and scaling start-up teams within enterprise environments.
• Familiarity with digital transformation trends such as SRE, automation testing, AI, and predictive analytics.
• Experience in integrating distributed teams and fostering a unified organizational culture.
• Exposure to talent development through partnerships with universities and local agencies.

Other Requirements

• Ability to think on your feet and challenge teams/customers constructively.
• Strong servant leadership mindset with a focus on team empowerment and growth.
• Experience in Agile governance and delivery measurement frameworks.
• Willingness to take full accountability for delivery outcomes, team performance, and customer satisfaction

About Us:

Founded on the grounds of innovation – iXceed Solutions , is an ISO certified, leader in Talent and Digital recruitment solutions, serving fortune 100 companies globally. We have many global accolades to our credit – UK Enterprise Awards - HR Tech Startup of the year- Europe - 2022, UK IT Awards - Leading Talent & Digital Solutions of the Year 2022, Titan Awards- Entrepreneur of the Year -2023, Asia fastest growing HR tech companies in 2023, Iconic Brand of the Year in Staffing & Recruitment 2023, Top 4 The Most prominent Talent solutions firm to work with in 2024, Hottest HR Tech Startup by Business World, The Greatest Brands & Leaders Asia & GCC by AsiaOne and many more.

Website :

LinkedIn URL :

JOB DESCRIPTION:

Position: Delivery Lead

Location: Dublin, Ireland (4 Days Onsite)

Mode Of Employment: Contract

Client Note:

This is very senior position where we are looking for someone over 20 years if experience.

Person should have strong DevOps background along with SAFe.

He/she must have worked as delivery lead and must have handled the team of around 200 people.

JOB DESCRIPTION

1. Should have around minimum 13-15 years of experience in Delivery
2. Solution / Technology mind set
3. Should have a good experience on backend, frontend, data, devops stack across any technology. Should be able to conceptualize the solution and should be able to drive customer conversation for a business problem, with a conceptual architecture, solution, delivery plan
4. Should be able to aware of the latest trends on what is happening in Digital space. Ex: knowledge on SRE, automation testing avenues, predictive analytics , AI, automation techniques
5. Delivery readiness:
6. Should have hands on experience in terms of managing identification of talent, either individual or squad based construct along with coaching and mentoring of the squad before onboarding
7. People management:
8. Should have a good people management skills to ensure that each of the squad member is fully integrated to client
9. Career path , mentoring along with running the team with Servant leadership model
10. Should have the experience of integration of people who is working in customer location to the parent organization – like every month townhall, every sprint meet n greet , proficiency upgrade, upskill/cross skill – act as a people leader to build the next Generation digital engineering talent
11. Should have good experience and hands on in terms of
12. Agile way of working and delivery – should have delivered transformation programs end to end in either in SCRUM / SPOTIFY using KANBAN OR STORY POINTS based techniques
13. Should have worked with the teams to help on estimation, agile ceremonies formulation along with creation of DOD and DOR for each squad
14. Experience in terms of identification of potential impediments and focus on resolutions and should have practical hands on experience on those
15. DEX: should have good experience on the following
16. Should be able to challenge the team and customer on either delivery execution, scope, timelines along with giving solutions that solve the problems. Should be thinking on feet kind of professional
17. Operational and finance management experience
18. Should be on top of revenue, margin, ARC, utilization along with organization parameters that are required to be owned, tracked and taken accountability for
19. Should be able to manage sales, delivery, customer, internal stakeholders, external stakeholders and should be one SPOC who is accountable for managing end to end delivery
20. Should have managed at least minimum of 200 FTE professionals with both onsite and offshore combined together with a revenue of close 15 to 20M EUR.
21. Customer stakeholder management.
22. Should have the experience in terms of managing customer comms, team coms and ensure that agile way of working along with impediment management with team or customer
23. Should have an agile way of Governance experience both with teams and customer to measure the progress of delivery.
24. Should be working as a team leader and follow slave leadership model kind of behavior and should have experience in that mind set of working.

Job Description

Highlights:

Location: Remote (Ireland-based)

Contract Duration: 12 Months (with possible extension)

Engagement: Full-time, 5 days per week

Experience Level: Senior (10+ years in delivery/engineering leadership)

Project Overview

Our teams operate within the Direct Auto Sales Funnel. Distribution is the growth engine for USRM, serving Personal Lines customers and focusing on customer-centric solutions that drive profitable online throughput.

This role centers on experimentation with customer-facing initiatives, working at the intersection of product, engineering, and user experience to deliver measurable impact.

Role Summary

The Contract Delivery Lead is a pivotal technical leadership role responsible for end-to-end technical delivery across multiple engineering teams. The role ensures that teams deliver outstanding customer value while maintaining a strong culture of continuous improvement, agile best practices, and high performance engineering (HPE).

You will partner closely with Product Owners, UX specialists, and engineering leads to guide the complete lifecycle of delivery—from ideation and backlog refinement to execution, measurement, and improvement.

Key Responsibilities

Delivery Management

Oversee the planning and execution of multiple engineering teams' deliveries.

Ensure commitments are met, risks are mitigated, and dependencies are managed effectively.

Facilitate transparent communication and alignment across teams, stakeholders, and leadership.

Proactively identify and remove obstacles that could hinder delivery success.

Team Leadership & Support

Foster a culture of ownership, collaboration, and continuous self-improvement.

Coach teams in agile delivery practices, engineering quality, and delivery excellence.

Track and drive improvements in delivery metrics (e.g., Velocity, Cycle Time, Value Delivery).

Provide relevant feedback loops to people managers to ensure a high-quality employee experience.

Product Leadership Support

Embrace and promote the product mindset, focusing on solving root problems and delivering measurable business value.

Partner with Product Owners to refine, prioritize, and maintain actionable backlogs.

Balance delivery pace with sustainable engineering quality standards.

Engineering Excellence & Standards

Embed High Performance Engineering (HPE) culture within delivery teams.

Drive improvements in Security, Cost Optimization, Reliability, Performance, and Operational Excellence.

Encourage retrospectives and the integration of lessons learned.

Identify patterns and opportunities to enhance team throughput and quality of outcomes.

Innovation & Continuous Improvement

Champion the adoption of new tools, technologies, and delivery practices.

Foster a safe environment for experimentation and learning within teams.

Ensure observability, monitoring, and experimentation frameworks are leveraged to inform decision-making.

Required Skills & Experience

10+ years of experience in technical delivery leadership (Delivery Lead, Engineering Manager, or Program Lead roles).

Proven expertise in agile delivery frameworks (Scrum, Kanban, SAFe) and metric-driven decision-making.

Strong background in front-end and cloud-native application delivery.

Technical exposure to:

React, , JavaScript (front-end delivery focus)

AWS Cloud services (basic deployment & scaling)

GraphQL (APIs and integrations)

Observability tools: Splunk, Datadog

Demonstrated ability to coach, mentor, and guide engineering teams.

Excellent communication, stakeholder engagement, and problem-solving skills.

Nice-to-Have Skills

Experience with customer journey experimentation frameworks (A/B testing, feature toggling).

Exposure to CI/CD pipelines, DevOps practices, and containerization (Docker, Kubernetes).

Familiarity with performance optimization and security best practices.

Previous experience in insurance, fintech, or digital consumer product environments.

Contract Terms

Duration: 12 months, with potential extension.

Location: Fully Remote, must be based in Ireland.

Engagement: Full-time, 40 hours per week.

Start Date: Immediate / within 2–4 weeks (negotiable).

ATC is a global logistics, white glove, and technical services specialist for data centres. Our focus is on anticipating the critical needs of our clients and delivering industry-leading standards for safety, security and reliability. Since being established in 1979, we have continued to lead our dedicated teams across Europe to build strong relationships with our clients.

Our mission is to deliver and install Europe's data centres with precision and care. We achieve this by focusing on our team and our services:

• Our Team – Powered by people to keep data centres moving safely and securely.

We recognise that our greatest strength is our staff, which is why we promote a culture of personal development and professional training, both internally and from leading industry bodies.

• Our Services – We provide a range of specialised services tailored to the individual needs and demands of each client, their equipment, and their data centre infrastructure.

From managing specialised computer transport, and IT relocation services, to logistics and planning, and data centre commissioning and decommissioning; we adapt our 40+ years of expertise to every situation.

ATC operates in a dynamic global market where clients demand a service that is right first time, every time; we are recruiting motivated and driven people to work in a company that is Driving Forward .

The Service Delivery Lead is responsible for assisting the Key Account Manager by managing the day-to-day aspects of key client accounts. This role ensures smooth operations, provides expert support, manages project timelines, and resolves issues.

Work Location: This hybrid role is open to candidates based in Dublin, London, Amsterdam or Frankfurt.

The ideal candidate will possess strong operational expertise and excellent problem-solving skills.

o Account Management:

Support the Key Account Manager in ensuring smooth account operations. Work closely with the Key Account Manager and the Commercial team through regular internal meetings and regular meetings with clients. Maintain strong client relationships to build trust and promote effective collaboration by consistently engaging with clients and team members to address their needs and concerns.

o Operational Support:

Serve as an operational point of contact for the customer, providing expert advice and support.

o Operations Management:

• Oversee the day-to-day operations of the account, ensuring seamless delivery of services and products
• Collaborate closely with the Planning Team and Planning Team Lead to successfully meet client demands.

o Issue Resolution:

Proactively manage and resolve issues, minimising downtime and ensuring customer satisfaction.

o Project Management:

Coordinate and track projects to ensure deliverables are completed on time and within scope.

o Operational Expertise:

Provide deep operational knowledge and insights to the customer, helping them maximise the value of our services.

o Process Improvement:

Stay open to new ideas and identify opportunities to improve operational processes for both internal teams and customers.

o Collaboration:

Work closely with the Planning Team, Technical Services, Health and Safety, and other internal teams to ensure alignment and support customer objectives.

o Reporting:

Monitor and report operational metrics like rack counts, OTD, and issue resolution. Compile monthly highlights and data for the Business Review, and present insights both internally and to the and report on operational performance metrics, including rack counts, OTD, issue resolution and other operational matrix.

The ideal candidate will demonstrate strong negotiation skills, problem-solving abilities, and effective communication, all while contributing to the successful achievement of the organisation's goals.

Candidate Requirements

• Education: Bachelor's degree in business or a related field preferred, but not essential.
• Experience: Experience in account management, client services, or a related field is desirable but not required.
• Strong negotiation and contract management skills.
• Excellent communication and interpersonal skills.
• Ability to understand and align with customer business objectives.
• Demonstrated ability to manage complex tasks and support business growth.
• Strong problem-solving skills and the ability to manage escalations effectively

Competencies

• Operational Proficiency: Deep understanding of the operational aspects of services and their application to customer needs.
• Customer Orientation: Ability to anticipate and meet the operational needs of the customer.
• Attention to Detail: Meticulous in managing operational details and ensuring accuracy.
• Problem-Solving: Effective at diagnosing issues and implementing solutions quickly and efficiently.

Location and Travel

• The position is open to candidates based in any of the following locations: Dublin, London, Frankfurt, or Amsterdam.
• This is a hybrid role, offering a flexible blend of in-office and remote work.
• Candidates must have the legal right to work in the specified location; no Visa sponsorship will be provided.
• A full clean driving licence is required.
• Flexibility to travel within Europe/UK/Nordics to meet with key clients.

Please submit your updated CV/resume in English.

The remunerating package, including salary and benefits, is negotiable depending on experience. The package may include the following:

• Competitive market salary
• Performance-based bonus
• Flexible/hybrid working environment
• AIG Virtual Care Programme
• Company pension plan (depends on local laws)
• Opportunity to work from abroad 30 days per year
• Opportunities for continuing professional development
• Sports & social club