13 Digital Retail jobs in Ireland

The Microsoft Security organization's mission of making the world a safer place has never been more important. As threats become more frequent and sophisticated, we drive improvements into our security products that keep our customers, apps and their devices safe. The Microsoft Security Customer Experience Engineering (CxE) Team anticipates, amplifies, and systemically solves customer needs, to make the world a safer place for all. It does this by ensuring our product teams, such as Microsoft Entra, Microsoft Intune, Microsoft Defender, and Microsoft Purview are always on the front lines with customers, taking accountability for the end-to-end Microsoft Security customer experience, and that customers have what they need to be successful leveraging our Security suite of products.
The CxE Security Care team has a dedicated Operations & Enablement team with a charter to drive operational excellence to scale our business and ensure a positive, predictable customer experience. We have an exciting opportunity for a technical product manager to drive a program that works with support and multiple product engineering teams to deliver a consistent and reliable support experience for our customers.
We deeply believe that having a variety of backgrounds, experiences, and abilities at every level of our team makes us better. We strive to be respectful and inclusive of all perspectives, constantly learn from each other and from our own mistakes, and collaborate closely within and across teams to create a better future for our employees as well as our customers. Come join us!
#CXESECURITY
**Responsibilities**
**Product/service definition**
+ Utilizes engineering tools, customer telemetry and/or direct customer input to identify and flag the defects/signals in the product or product misuse, or an issue with the customer.
+ Build and Integrate AI Agentic power to improve and accelerate the customer's experience.
+ Tracks customer incidents, and engages with customers and partners to understand the issue, inform them about the active cases, and communicate progress and next steps to customers.
+ Contributes to or investigates and troubleshoots the issues using diagnostics.
+ Gathers feedback from the customers and partners to learn ways in which customers and partners use the service and identify feature and knowledge gaps, misconfigurations, metrics, and key performance indicators (KPIs) in the current product.
+ Implements new features/tools to improve products.
+ Helps customers and partners stay current with best practices by sharing content via multiple forums.
+ Identifies content improvement or troubleshooting guides.
+ Helps implement automation of complex solutions for the team.
+ Identifies and leverages potential developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, trainings) for professional growth and to develop and execute on technical intensity/skilling to resolve customer issues.
+ Conducts health checks to ensure customer environment (e.g., product, service, feature) is optimized and configured for deployment.
+ Provides guidance to customers on understanding and implementing new versions, software updates, and releases of platforms within Microsoft.
+ Conducts feature reviews on new deployment to identify gaps.
+ With managerial support, provides guidance to customers on designing configurations and deploying solutions on Microsoft platforms.
**Relationship/Experience Management**
+ Serves as a connecting point between the engineering team and customer representatives throughout the solution lifecycle.
+ Engages with customers to understand their business and availability needs to then help develop guidance to meet deployment needs.
+ Serves as a connecting point and escalates specific customer issues to appropriate teams to resolve customer issues.
+ Communicates progress and keeps stakeholders aligned with respect to escalations.
+ Handles escalations on customer issues from the support or field teams.
+ Escalates issues to seniors or managers within the team, if needed.
+ Conducts root-cause analysis of the issues and follows up with the customers.
+ Collaborates with the relevant product and business groups on how customers use the product.
+ Understands and identifies gaps in customer scenarios and product limitations.
+ Provides details to the product and business groups on customer product experience and usage.
+ Acts as a voice of customers (VOCs) to inform product and business groups on customer product experience and usage.
+ Partners with other teams (e.g., program managers, software engineers, product, customer service support (CSS) teams) to review and unblock, and resolve customer incidents/issues.
+ Collaborates with internal partner teams to support delivery of solutions back to the customer.
+ Informs stakeholders on customer progression including issues.
+ Builds partnerships with internal technical teams to update the troubleshooting resources.
+ Works with the relevant product and business groups to resolve customer issues.
**Qualifications**
Required Qualifications
+ Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field.
+ Proven experience in the technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.
Additional or Preferred Qualifications
+ Extensive experience in product/service/project/program management or software development.
+ Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI).
+ Practical experience in a customer facing environment.
Knowledge, Skills, Abilities
+ Data Analysis
+ Project Management
+ Cloud Architectures and technologies
+ System administration (Windows, Linux, xOS)
+ Networking and Web technologies knowledge
+ Quality Assurance
+ Stakeholder Management
+ Technical acumen
+ Agility
**Other Requirements**
_Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:_
+ _This position will be required to pass the Microsoft background and Microsoft Cloud background check upon hire/transfer and every two years thereafter._
#MSFTSECURITY
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Senior Manager, FSA Customer Experience Architect ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. We are currently seeking a Senior Manager, FSA Customer Experience Architect to join our growing team in the Feasibility, Study Start Up and Activation (FSA) department. In this role you will collaborate with FSA leads and customers to understand customers' needs, challenges, and objectives. You will also facilitate the creation and delivery of customized plans and communications that support positive FSA experience and outcome. What you will be doing Developing & maintaining an industry leading FSA project planning capability/framework Facilitating key customer interactions to ensure consistent positive customer experience Promoting best practices across FSA by auditing projects & identifying attributes contributing to success/failure Supporting FSA & global PMs to ensure every project has a detailed FSA delivery plan Supporting RFIs & general capability presentations maintain SSU sales collateral & support SSL/SAL/FSA PM Support bringing FSA best practices to preferred partnerships w/bespoke processes Your profile Bachelor's degree in life science, project management or related field. Minimum of 6 years of experience in clinical research with a focus on customer experience, feasibility, study start-up, project management or related role. Knowledge of clinical trial processes, standards, and industry best practices. Customer-centric mindset and a passion for helping customers succeed Proven track record of developing and implementing successful customer experience strategies. Strong presentation and training skills. Experience in mentoring staff. Excellent communication, collaboration, and problem-solving skills with the ability to work effectively in a cross-functional environment. Ability to work independently and as part of a team Attention to detail and a high level of accuracy. Positive attitude and a proactive approach. Proficiency in Microsoft Office Suite. #LI-RD1 #LI-Remote What ICON can offer you: Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: Various annual leave entitlements A range of health insurance offerings to suit you and your family's needs. Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being. Life assurance Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply To be considered for this role you will be redirected to our careers page & prompted to create a jobseeker account here. To start the process, click the Continue to Application or Login/Register button below. Benefits: Work From Home

Customer Experience Leader McDonald's Kilkenny - Kilkenny, County kilkenny Crew MemberFull Time10.60 - 13.60

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

The Customer Experience Leader role is driven by a desire to continuously improve the customers’ experience, this important role finds you at the heart of our business in our customer dining areas. Your primary responsibilities are to welcome our customers into the restaurant and to use your initiative to help create ‘feel-good moments’ during their visit. Never one to accept less than the best, you will work closely with the restaurant management team to suggest improvements to our customer service experience, using all of your training and skills.

Working as part of a fast-moving, high energy team, you will be instrumental in delivering an exceptional service to all of our customers. The ability to build rapport with others in a genuine and natural way is key for this role. You are able to lift the mood of those around you and can inspire others to look for ways to improve their own performance. You are naturally receptive of the needs of others and are always looking for new ways to exceed expectations and delight customers. You are always respectful, even when under pressure, and are able to confidently suggest ways to improve. An expert in customer recovery and delivery of feel-good moments. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile, enthusiasm, energy, plus an ability to connect with customers and make them feel valued.

Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more.

Want to work for a Startup?

Who are we? 
Servook is a fast-growing platform for booking callout services nearby (Barbers, babysitters, cleaners, personal trainers, dog-walkers etc).

Our mission is to make the life easier for customers who need to book a service provider around the area, as well as helping the service providers to grow their businesses by having a free booking management platform.

Responsibilities

• Create the content on Servook social media platforms
• Generate graphics for content marketing
• Manage Google and Facebook ads
• Plan and manage marketing activities

The ideal candidate should possess a Marketing background, either related to the academic or professional field as well as graphics skills, such as Adobe Photoshop / Illustrator, etc (ideally but not required). The intern has to demonstrate passion and willing to learn and actively participate in Servook's marketing projects. Excellent communication, organisational, and relational skills are essential to fulfil this role position.

Benefits

• Work from home
• Experience letter will be provided
• Opportunity to grow and be part of our team

Send us your CV.
Servook

Get to know us

Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric in a secure business collaboration market. Trusted by more than 2,000,000 users from 175,000 companies globally, we are on a mission to create more prosperity in the world by accelerating high-stakes business decisions. We achieve this by delivering extremely intuitive and robust software products that help people make impactful decisions with less stress, higher quality, and shorter hours:

Ideals Virtual Data Room : A web-based cloud platform used by companies in a wide range of industries to ensure secure confidential document sharing for online due diligence, fundraising transactions, corporate reporting, licensing, clinical trials, and other business goals.

Ideals Board : A cloud platform with web and mobile applications used by board members, CEOs, executives, and corporate secretaries, to streamline governance and improve high-stake decisions in a fast, secure, and compliant way.

The role

We're now hiring a Director of Digital Marketing to lead and evolve our global digital growth engine.

This is a senior, high-impact leadership role, responsible for defining and delivering our performance marketing strategy across paid media, organic/SEO, experimentation, and analytics. You'll lead a talented team of 15 marketers and agency partners, manage a multi-million euro global budget, and work closely with senior leadership to drive measurable growth at scale.

This role is ideal for someone who is both strategic and hands-on, a digital leader who can shape the vision, develop people, and go deep when needed to diagnose, optimise, and drive performance.

What you will do

• Own the global digital growth strategy, spanning performance marketing, experimentation, and analytics
• Lead, coach, and scale a high-performing digital marketing team of 15 specialists and agency partners
• Drive full-funnel acquisition through paid media, SEO, programmatic, CRO, and integrated campaign delivery
• Oversee multi-million euro budgets with rigorous scenario planning, forecasting, and yield optimisation
• Manage campaign planning and execution end-to-end - from concept and targeting to creative and channel mix
• Build and scale an experimentation roadmap - driving structured testing to accelerate growth and learning
• Use GenAI tools to improve production efficiency, automate workflows, and speed up go-to-market delivery
• Partner with Design, Content, Product Marketing, and Regional Field teams to ensure campaign excellence
• Optimise the marketing tech stack across tagging, attribution, activation, analytics, and CRO tooling
• Work closely with Sales, BI, and RevOps to improve tracking, funnel conversion, and marketing-sourced pipeline
• Monitor competitive activity and market shifts to inform digital strategy and identify new growth levers

What you bring

• 7+ years of experience in global B2B performance marketing, ideally in SaaS or adjacent software industries
• 4+ years leading and developing teams, with a track record of growing both people and results
• Proven experience owning and optimising digital marketing budgets at scale, with a bias for impact
• Deep channel expertise across paid search, paid social, SEO, CRO, and multi-channel digital campaigns
• Demonstrated success running structured experiments and growth programs -not just always-on acquisition
• Confidence using GenAI to accelerate output, automate tasks, and improve digital delivery
• Analytical strength - comfortable building and interpreting dashboards, forecasts, and performance models
• Experience managing agency relationships and cross-functional collaboration across global teams
• Hands-on, pragmatic mindset - equally comfortable setting strategy and digging into channel-level performance

What we offer

We highly value our people, so we will empower you with all the resources and support to help you reach your full potential.

For your best work

• Remote-first flexibility to shape your ideal workday

• Home workplace budget

• Co-working expense coverage

• Individual IT budget for extra equipment

• Top-tier tech and AI-powered tools

For your growth

• Access to Ideals Academy with numerous courses

• Investment in external learning and development activities

• Guidance in Personal Development Plan creation

• Professional literature and subscriptions coverage

• Support of your passion as a speaker or writer

• Internal talent mobility opportunities

For your well-being

• Tailored Wellness Package for your physical and mental health

• Funding for sports competitions

• Paid health-related time-off

• 25 business days of annual leave

• NEST pension program contribution

Extra perks

• Team-building offline and online events

• Budget for local gatherings in global locations

• Generous internal referral program

Our culture

Commitment, Excellence, Collaboration, Trust and Care are core values to the Ideals team. For us, these are the principles that every Idealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we are able to create a team where talents feel at ease and are able to work to the best of their abilities.

Discover more

Ideals is an equal opportunity employer

Ideals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.

Miss Jones x Executive PA Forum
-social media engagement
-photo/video content compilation
-suggesting ideas for blogs
-updating our website with content
-devising new ideas to increase marketing subscribers/readers
-CRM updates
-help finding new venues for our directory and thinking of ways to promote and market the directory
Candidate preferences:
-Candidate would ideally have copywriting/proofreading skills; be familiar with connecting with others and engaging on social media platforms, mainly Instagram and Linked In.
-Bonus if Intern is familiar with Canva, Wordpress, GDrive, Mailchimp or other e-mail marketing software, CRM eg Hubspot, Zoho or Salesforce.
We are open to any length of internship. The role is preferably in Dublin but if you are based anywhere in Ireland, let us know!
We are having problems receiving applications. Please contact if interested.

We are hiring on behalf of one of Ireland's fastest-growing FMCG organisations. Due to continued expansion and exciting brand developments, they are seeking a Digital Marketing/Social Media Executive to join their dynamic and collaborative team. This is an exciting opportunity for a creative marketer who's confident to learn and develop across content creation, social media, and paid digital campaigns. Top 3 Things to Know About this Job: Join a fast-paced food brand with a strong digital presence and market momentum Blend of organic and paid content creation across Meta, TikTok, Pinterest & more Full-time, office-based role in Swords, with some travel required The Role Content Creation & Social Media: Plan, create, and publish engaging content including reels, stories, posts, and videos Bring the Fit Foods and DMC Foods brands to life across all digital platforms Identify social trends and develop original content aligned with brand strategy Capture behind-the-scenes, event, and on-site content at factory and retail events Engage with the Fit Foods online community, answering queries and building interaction Paid Digital Campaigns: Develop and manage targeted paid social campaigns across Meta, TikTok, Pinterest Optimise campaigns and provide performance reporting and insights Community & Brand Building: Manage influencer gifting campaigns from outreach to execution Be the first point of contact for customer engagement across digital platforms Assist with event delivery and ensure content is captured on the day The Person - What We're Looking For 1-3 years experience in digital marketing, content creation, or social media Degree in Marketing, Digital Marketing or similar Demonstrated experience managing paid social campaigns and reporting Strong knowledge of food marketing or FMCG preferred Excellent copywriting and creative execution skills A team player who is organised, flexible, and can work on their own initiative Full clean driving licence - essential for travel (reimbursed) The Reward - What's in it for You? Starting salary of €40,000 Full-time, permanent role in an innovative and growing Irish food brand Work across two leading brands Creative autonomy and real opportunity to own brand engagement Vibrant, supportive team and the chance to see your work come to life at events Travel opportunities across multiple sites and event locations Next Steps - Why Hunter Savage At Hunter Savage, we partner with high-growth consumer brands to help find the best digital and marketing talent. To explore this Digital Marketing Executive job further or apply in confidence, contact Nuala McClinton. Visit our website for more roles in Marketing and Business Support. Skills: marketing social media content creator digital marketing

Deloitte is the biggest professional services Firm in the world and making an impact is more than just what we do: it's why we're here. We're driven to create positive progress for our clients, community, people, and the planet. This sense of purpose inspires us to work to the highest standards, to tackle the challenges that matter. Joining us means becoming part of a Consulting team that's at the top of its game and growing. Working with the best people and technology in the market, you'll tackle meaningful projects that transform the future for high-profile local and international clients. And you'll do it as part of a people-first culture that's supportive, collaborative and, above all, welcoming. ? Role Purpose Drive the day-to-day execution of marketing automation and transformation projects across a mix of enterprise clients. You'll bring structure and energy to campaign design, tool enablement (SFMC, Adobe, etc.), and content workflows-ensuring we consistently deliver high-value outputs, quickly and at scale. This role is for someone who can bridge thinking and doing. You'll support strategic engagements, enable internal teams, and help scale reusable automation assets across clients and sectors. ? Key Responsibilities Deliver hands-on support for marketing transformation projects and campaign workflows Configure and execute journeys in tools like Salesforce Marketing Cloud, Adobe Campaign, or similar platforms Lead or support enablement and onboarding of marketing technology with client stakeholders Translate use cases into journeys, journeys into technical requirements, and work with developers to build them Collaborate with Labs, strategists, and creative teams to polish and package demos Track performance, reuse, and lessons learned from each project ? Experience & Skills 3-5 years' experience in marketing automation, customer engagement, or campaign management Hands-on experience with at least one major marketing platform (SFMC, Adobe, Oracle, etc.) Strong project coordination and client-facing skills Comfortable translating briefs into automation builds Highly organised, with an eye for what's reusable Ideally has experience working in or with consulting or agency delivery environments ? What Success Looks Like 2+ transformation projects delivered successfully Reusable journeys or components created and scaled Positive client and team feedback (>4/5 satisfaction) Technical delivery integrated smoothly with strategic goals Content, creative and tech outputs aligned across teams ? Collaboration & Reporting Works closely with business/delivery lead, technical lead, and Labs team. If you believe that you meet most of the criteria above, we encourage you to apply. Deloitte is an equal opportunities employer and will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. What we offer Your reward at Deloitte is competitive, supports our purpose and enables our people to never stop growing. Your reward at Deloitte is not just your salary, we believe in investing in our people's personal and professional development and empowering their work-life balance. Our ambition is to achieve gender equality and enable continuous growth. We offer supports and benefits that suit you, wherever you are in life, including health and well-being, pension, savings, training, coaching and enhanced leave options among others. Keep on being you. Bring your full, absolute self to work, every day. Explore, question and collaborate. Stretch your thinking, while building a career that inspires and energises you. And, whatever motivates you, keep growing both professionally and personally - because when you make an impact that matters, we do too. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.

Job Title: Online Sales Manager Overview: We are seeking an experienced Online Sales Manager to drive eCommerce growth and enhance the overall customer shopping experience. Key Responsibilities: Manage daily online orders across our eCommerce platforms. Ensure all orders are fulfilled within the advertised timeframes. Deliver exceptional customer service to foster loyalty and retention. Oversee order management and ERP integration, ensuring data is processed efficiently and accurately across relevant systems. Liaise with branches to manage branch-fulfilled orders and maintain adequate stock levels for smooth fulfilment. Review and update product listings to ensure accurate and detailed product information. Collaborate with the Marketing and eCommerce teams to implement effective sales campaigns and promotions. Monitor and review all cost inputs, including delivery expenses. Manage relationships with courier services and website vendors. Undertake any additional duties as required to support business needs. Person Specification: Proven experience in online sales management. Strong analytical skills with the ability to interpret sales data. Excellent interpersonal and communication abilities. Ability to thrive in a fast-paced, target-driven environment. Proficient in Microsoft Excel, Word, and PowerPoint. Benefits: 22 days' annual leave Employee discount scheme On-site parking Opportunities for career development and progression Job Type: Permanent Hours: Monday to Friday, 40 hours per week Skills: sales business development client management