434 Dispatcher jobs in Ireland

We are looking for a Customer Service Call Out Dispatcher to be part of our Dublin team, as the main contact point for our customers relating to their service needs, or questions relating to a job in progress.

The main responsibilities for this role are:

• To welcome customers and users, according to KONE processes and standard instruction, identify and classify their requests and provide an adequate answer.
• To manage incoming requests mainly by telephone as well as by email.
• Support the supervisors in following up open callouts, back reporting open jobs or specific reports on open jobs that are available on Supervisor reports.
• To make the contact as easy as possible for the customer and provide adequate information and support.
• Record and book any jobs and dispatch engineers in a timely manner.
• To identify safety situations and manage these by giving the adequate safety instructions as described in our global safety procedures. You will show empathy, be aware about customer feelings in such situation and provides adequate safety advice to calm the passenger if needed.
• You will need to follow the KONE processes by showing responsiveness, responsibility, and quick spirit.
• Administrative support to wider team.

Skills and experience required:

• Must have Call Contact Centre experience.
• Call out dispatcher experience is beneficial.
• Good administrative skills is essential.
• Good telephone manner.
• Previous work experience in customer service.
• Attention to detail.
• Good critical thinking skills.
• Good Word, Excel, and Outlook.
• Collaborative team player.
• Good written and spoken English.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
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We are seeking an experienced Medical Transport Dispatcher to coordinate transportation services for patients attending medical appointments. You will communicate with patients, healthcare providers, and drivers to ensure the timely and efficient scheduling of our fleet. This is a fully remote full -time role, Pacific Standard Time (PST).

• Handle inbound and outbound calls to assist patients in scheduling transportation
• Coordinate logistics to ensure timely pickups and drop-offs
• Provide compassionate support to older patients and their families, addressing questions or concerns
• Make proactive decisions to resolve issues and improve service delivery
• Utilize dispatch software to track and manage transportation requests
• Collaborate with drivers and team members to ensure smooth operations

• Minimum of 2 years' experience in dispatch operations
• Excellent spoken and written English
• Demonstrated ability to problem-solve and resolve scheduling conflicts
• Comfortable working under pressure and independently
• Previous experience with medical transportation dispatch (preferred but not required)
• Availability for part-time shifts, including weekends, nights, or early mornings (PST timezone)

Thank you for taking the time to apply for this exciting role

We are seeking an experienced Bilingual Medical Transport Dispatcher to coordinate transportation services for patients attending medical appointments. You will communicate with patients, healthcare providers, and drivers to ensure the timely and efficient scheduling of our fleet. This is a fully remote full -time role, Pacific Standard Time (PST).

• Handle inbound and outbound calls to assist patients in scheduling transportation
• Coordinate logistics to ensure timely pickups and drop-offs
• Provide compassionate support to older patients and their families, addressing questions or concerns
• Make proactive decisions to resolve issues and improve service delivery
• Utilize dispatch software to track and manage transportation requests
• Collaborate with drivers and team members to ensure smooth operations

• Minimum of 2 years' experience in dispatch operations
• Excellent spoken and written English and Spanish
• Demonstrated ability to problem-solve and resolve scheduling conflicts
• Comfortable working under pressure and independently
• Previous experience with medical transportation dispatch (preferred but not required)
• Availability for full-time shifts, including weekends, nights, or early mornings (PST time zone)

Aviva's Home & Motor Insurance Team in Ballybrit, Galway are looking for confident and engaging Customer Service & Sales Advisors, like you, to join us

We are recruiting for permanent full-time positions, 35 hours per week for our Galway Contact Centre. You will be helping new and existing customers regarding their Home & Motor Insurance.

You will start with Aviva on the
10th November 2025
and undertake
a 4 week full-time training period (35 hours per week) to give you the knowledge and confidence you need to be successful.

At Aviva we see this role as one of the most important in the business We are the first point of contact for our customers. This is an exciting opportunity to learn new skills and build a career with a market leading Insurer. The role comes with a competitive salary and benefits package.

What you will be doing:

• Handling a variety of inbound Motor & Home Insurance queries, following a script
• Building rapport with each customer by understanding their needs
• Taking ownership and resolving each situation to the customer's satisfaction
• Making follow up calls to customers and connecting with internal departments

To be successful in the role, you will need the following:

• Ideally experience in a customer service environment either in person or over the phone – If you enjoy building relationships and communicating and interacting with people, you'll fit right in with the world-class customer service team around you
• Good aptitude for technical learning and IT, as we use a few different systems and dual monitors that you will need to learn and be proficient with
• Verbal and written fluency in English is a must have as this role will be dealing exclusively with the Irish Home & Motor Insurance market, which will sometimes require the need to handle difficult conversations
• An ability to adapt to change, working in a fast-paced environment
• A positive can-do attitude

What will you get for this role?

• Competitive market leading salary depending on skills, experience, and qualifications.
• Generous pension (employee contribution matching of up to 14% if you contribute 8%)
• Annual performance related bonus and pay review.
• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days.
• Generous Health & dental insurance contributions after six months
• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme
• Cycle to Work benefit scheme.
• TaxSaver Travel Scheme
• Family friendly parent's (matching paternity and maternity leave) and carer's leave.
• Up to 40% discount for some Aviva products plus discounts for Friends and Family
• Employee Assistance Programme
• Volunteering days
• Professional qualification support and transparent career progression plans

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact or

About the Role

We are seeking a reliable and flexible Customer Service to provide support across our busy client site in Dublin City Centre. This role involves stepping in to cover busy service periods, sickness cover, or when extra support is needed.

Responsibilities

• Provide flexible support.
• Deliver friendly and efficient customer service during busy service times in client's sites.
• Assist in maintaining cleanliness, hygiene, and safety standards.
• Adapt quickly to changing demands in a fast-paced environment.

Skills & Experience Required

• Previous experience in customer service roles.
• Friendly, bubbly, and approachable personality.
• Strong ability to work under pressure in a busy environment.
• Reliable, punctual, and flexible in supporting different tasks.
• Team player with good communication skills.
• Must be legally eligible to work up to 40 hours per week in Ireland.

Job Type: Part-time

Pay: From €14.50 per hour

Benefits:

• Bike to work scheme
• Company pension
• Employee discount
• Food allowance

Application question(s):

• Do you have EU work permit?

Experience:

• customer service: 1 year (preferred)

Language:

• English (required)

Work Location: In person

Company Description

JYSK is one of the fastest growing retail chains in Europe. Operating in over 50 countries around the world, we have expanded from just 1 store in Denmark in 1979 to more than 3,000 stores worldwide today.

At JYSK, our mission is to provide a great offer for everyone within sleeping and living. Our business concept focuses on selling quality products with a Scandinavian look and feel, at very competitive prices.

JYSK's vision is to not just be the customer's first choice but also the employee's first choice in the retail sector. We have ambitious growth plans in UK over the next 5 years and are looking for confident, passionate and ambitious employees to come on that journey with us. If you bring Dedication… You will meet Possibilities.

For more information, please visit our career page.

Job Description

JYSK are currently looking for a number of Customer Service Supporters to join our team in our Dublin based Customer Service Centre. We are looking for people who are passionate about customer service, act as an ambassador for our brand and provide the best Customer Service.

As Customer Service Supporter…

• You are a customer oriented individual with the ability to listen, understand and fulfil our customers' needs
• You enjoy communicating with others on a daily basis
• You have a high level of empathy and can cater your approach to our customers
• You have attention to detail and able to multitask

At the JYSK Customer Service Centre, our days are filled with handling customer enquiries through different channels, identifying issues, solving problems and creating solutions.

• You will have ownership of your work and search of solutions for our customers while providing a professional, positive and competent service
• You will work in an open environment where you co-operate with colleagues to exceed the customer's expectations
• Creating sales on incoming requests to support our mission and goals to be the worlds most profitable chain of stores

What do we offer you?

You get the chance to join a retail company that wants to be the candidate's first choice when choosing an employer. We are a dynamic and energetic team and here your inputs get heard, you get involved and your development is crucial to us.

Additionally, as JYSK ambassador you get the following:

• Opportunities for development through excellent training and mentoring
• An strong introduction to get the best possible start to your career at JYSK
• Full time-job with starting salary of Euro31.500 per year
• Work with modern systems and tools (personalized intranet, online complaints system, customer database)
• 20% discount at JYSK and Lars Larsen Group companies
• Social activities and annual corporate parties
• Internal competitions to compete, win and celebrate excellent performance

What will you bring to the role?

• Empathy, you enjoy to actively listen to customers and support their needs
• Be professional and open to two way dialogue
• Understand the importance of time sensitive issues and remember you are here to help others
• Available to work shifts within our customer centre opening hours
• Excellent knowledge of English, written and spoken
• Computer literacy, quick and accurate in writing on the keyboard, have no problem in learning new programs or read and understand guides and procedures

Contract:
 Full-time role 40 hours per week, 12 months contract (with view to extension)

Position:
Customer Service

Location:
Dublin

You should have an interest in protecting and improving the user experience of consumer products and services. You should be willing to develop a critical understanding of the abuse and policy issues and be comfortable reviewing a large volume of apps to help us keep our store policy compliant. If you are required to work a night shift as part of this role, you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment, that you are fit to work night shifts and your employment may be terminated, if you are unable to do so.

Perform a wide variety of application policy reviews.

Act on violating apps.

Master policy knowledge to ensure high quality app reviews.

Key Responsibilities:

• Review the apps in given time in accordance to the policies set by the client.
• Maintain optimum utilisation during a working shift.
• Perform high quality reviews.
• Maintain the turnaround time on app reviews.
• Should be up to date on the policy changes.
• Be a team player.
• Provide reverse feedback on policies and apps.
• Work in a 24x7 environment, rotating.
• Take quality feedback and work on it.
• Ability to escalate when needed according to the process.
• Being able to keep their knowledge of current affairs up to date, specifically American culture .
• Should be able to navigate, search and download apps from the client play store on the appropriate devices.
• Experience using and downloading Android based apps.
• Depending on client demand and requirements, you will be asked to work agile and switch between different workflows as well as utilize the language skillset listed on your resume

Skills & Experience

• Excellent comprehension, communication, and
  Spanish
  language skills
• Preferred Bachelor's Degree in any field.
• Should clear basic English language proficiency test.
• Computer savvy, technologically capable – especially web browsers, and data entry skills (Able to run virus and spyware scans).
• Ability to read and interpret text requests accurately.
• Proactive with a strong work ethic.
• Adaptable to learning new processes, concepts, and skills.
• Demonstrates the ability to work as part of a team adding positive attitude and business focus.
• Ability to work in a fast-paced deadline driven environment.
• Ability to manage a team of multi-cultural analysts in a fast-paced environment.
• Ability to keep up to date with knowledge of current affairs (specifically American culture).
• Should be able to navigate, search and download apps from client play store on the appropriate devices including experience using and downloading Android-based apps.
• Strong coping, emotional resilience, and stress-management skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills
• Ability to work differing rotations/shifts and non-standard work hours
• Commitment to quality, efficiency, and effectiveness
• Must be over 18 years of age

Role-Specific Skills requirements

• Problem Solving & Escalation Management
• Customer Interaction
• Research Ability
• Attention To Detail
• Writing Composition
• Multi-tasking
• Call/Conversation Management

Eligibility

• 1-2 years' experience in a professional work environment.
• EU Citizen or Stamp 1G/4 visa (no sponsorship).
• Fluency in desired language (and English).
• Strong attention to detail to ensure quality of work.
• Enthusiastic, positive attitude with a strong willingness to learn.
• Good knowledge of internet and associated technologies.
• Must be over 18 years of age

Benefits

• Working for an international enterprise company
• Great training
• Company social events
• Opportunities for carrier progression

Part-Time

8.00am-12.00pm

Primarily ,Taking customer Orders over Phone

Customer Queries

Word /Excel.

Ability to work on own initiative, a positive can do attitude.

Location:

• Parkwest, off Nangor Road Dublin 10, Would suit individual in Clondalkin, Tallaght, Ballyfermot, Inchicore.

Job Type: Part-time

Pay: €13.50 per hour

Education:

• Leaving Certificate (required)

Experience:

• Customer Service: 1 year (required)
• Previous Office Environment: 1 year (required)

Language:

• English (required)

Work Location: In person

We're an Irish- owned Medical Distributor & Website looking for a Customer Service & E-commerce Assistant to join our team full time in Drogheda.

You will be the first point of contact for customers and suppliers, handling inbound calls, emails, order queries and general administration, while also supporting internally across ecommerce and any marketing activities.

What you will do:

• Answer inbound calls & emails, providing excellent customer service

• Prepare business sales & quotations & process orders

• Manage office admin systems, databases & inventory (Microsoft & Mailchimp)

• Assist with invoicing and accounts (Sage 50 experience a plus)

• Support marketing & communications campaign

• Suggest ways to improve & grow our internal processes & procedures

Job Type: Full-time

Pay: €35,000.00 per year

Benefits:

• On-site parking

Application question(s):

• Strong Communication & organisational skills

Customer focused with positive attitude

Strong leadership skills

Sage 50 / Woo Commerce experience is beneficial

Experience:

• Sage 50 Accounting: 1 year (preferred)
• Ecommerce: 2 years (preferred)
• Woo Ecommerce: 2 years (preferred)
• similar role: 4 years (preferred)

Language:

• English (preferred)
• Enlish (preferred)

Work Location: In person