6 Elearning Specialist jobs in Ireland
Bio Operations Training Specialist
Limerick, Munster
Life Science Consultants (LSC)
Posted today
Job Viewed
Job Description
LSC have a great contract opportunity for a Training Support Specialist to join a Limerick based company to play an integral part in developing the Site Training Content/Systems / Programmes for this manufacturing site. ABOUT THE PROJECT - KEY RESPONSIBILITIES: Support activities in the design, development and management of training materials, curricula, and learning plans for a designated function of the business. Assist in the creation and management of training documents in accordance with site Training SOPs. Produce reports from Learning Management System. Training compliance. Support training qualification compliance management. Ensure training documentation requirements are included in the functional or training schedules Assist with the implementation of new training initiatives which may include process improvement projects and new products introduction etc. ABOUT YOU - ARE YOUR SKILLS A MATCH? Relevant Third Level Qualification 2+ years experience in a similar training support or learning and development role Proficient in MS Office applications To apply for this contracting position you must possess a Stamp 1G or a Stamp 4 work permit. LSC cannot provide work permit sponsorship. Apply via this advert or contact Cian Marnane on if you have any more questions about this opportunity! Skills: Training Administration Learning Management Systems SOP Creation
This advertiser has chosen not to accept applicants from your region.
0
Bio operations training specialist
Limerick, Munster
Life Science Consultants
Posted today
Job Viewed
Job Description
LSC have a great contract opportunity for a Training Support Specialist to join a Limerick based company to play an integral part in developing the Site Training Content/Systems / Programmes for this manufacturing site.
ABOUT THE PROJECT - KEY RESPONSIBILITIES: Support activities in the design, development and management of training materials, curricula, and learning plans for a designated function of the business.
Assist in the creation and management of training documents in accordance with site Training SOPs.
Produce reports from Learning Management System.
Training compliance.
Support training qualification compliance management.
Ensure training documentation requirements are included in the functional or training schedules Assist with the implementation of new training initiatives which may include process improvement projects and new products introduction etc.
ABOUT YOU - ARE YOUR SKILLS A MATCH? Relevant Third Level Qualification 2+ years experience in a similar training support or learning and development role Proficient in MS Office applications To apply for this contracting position you must possess a Stamp 1 G or a Stamp 4 work permit.
LSC cannot provide work permit sponsorship.
Apply via this advert or contact Cian Marnane on if you have any more questions about this opportunity! Skills: Training Administration Learning Management Systems SOP Creation
ABOUT THE PROJECT - KEY RESPONSIBILITIES: Support activities in the design, development and management of training materials, curricula, and learning plans for a designated function of the business.
Assist in the creation and management of training documents in accordance with site Training SOPs.
Produce reports from Learning Management System.
Training compliance.
Support training qualification compliance management.
Ensure training documentation requirements are included in the functional or training schedules Assist with the implementation of new training initiatives which may include process improvement projects and new products introduction etc.
ABOUT YOU - ARE YOUR SKILLS A MATCH? Relevant Third Level Qualification 2+ years experience in a similar training support or learning and development role Proficient in MS Office applications To apply for this contracting position you must possess a Stamp 1 G or a Stamp 4 work permit.
LSC cannot provide work permit sponsorship.
Apply via this advert or contact Cian Marnane on if you have any more questions about this opportunity! Skills: Training Administration Learning Management Systems SOP Creation
This advertiser has chosen not to accept applicants from your region.
1
Training Specialist (12 month fixed term contract)
Dublin, Leinster
The Hertz Corporation
Posted today
Job Viewed
Job Description
**Job Description:**
We are seeking a dynamic and experienced **Customer Care Trainer** to lead the development and delivery of training programs that elevate the performance of our internal teams and BPO partners. This role is pivotal in maintaining high-quality service standards across **reservations, chats, and customer care cases** , with a strong focus on **First Contact resolution (FCR)** and **Net Promoter Score (NPS)** improvement.
**What You'll Do:**
**Training Development & Maintenance**
+ Own and continuously update all training materials, SOPs, and knowledge base content to ensure accuracy and relevance.
+ Design and deliver engaging onboarding and upskilling programs for new and existing team members.
**BPO Oversight & Quality Assurance**
+ Conduct regular audits of BPO performance, ensuring adherence to quality standards and SOPs.
+ Collaborate with BPO trainers to implement a consistent "Train the Trainer" model.
**Performance Coaching & Multiskilling**
+ Provide coaching and feedback to agents and team leads to drive individual and team performance.
+ Develop and implement multiskilling initiatives to enhance operational flexibility and efficiency.
**Process Improvement & NPS Focus**
+ Identify and address process gaps that impact customer satisfaction and FCH.
+ Partner with cross-functional teams to design and implement customer-centric process improvements.
**Reporting & Insights**
+ Track training effectiveness and quality metrics, providing actionable insights to stakeholders.
+ Support the Quality and Customer Experience teams with data-driven recommendations.
**What We're Looking For:**
+ Experience in process improvement methodologies (e.g., Lean, Six Sigma).
+ Familiarity with NPS and FCH metrics and their impact on customer experience.
+ Background in hospitality, travel, or service industries is a plus.
+ Proven experience in **customer care training** , preferably in a **multichannel environment** (voice, chat, email).
+ Strong background in **coaching, quality assurance** , and **performance management** .
+ Experience working with or managing **BPO partners** .
+ Excellent communication, facilitation, and interpersonal skills.
+ Ability to manage multiple priorities and adapt to a fast-paced environment.
+ Proficiency in using LMS platforms, QA tools, and CRM systems.
**What You'll Get:**
+ Employee Friends & Family rental discount (40% discount for employee & partner; 30% discount for up to 8 additional family/friends).
+ Hybrid/flexible working arrangements.
+ 22 days holidays on hire rising to 27 days with service.
+ Occupational Pension Scheme with up to 5% company matched contribution.
+ Life Cover payable at 4 times base salary.
+ Profit Share Scheme.
+ Tuition support plus access to compressive online learning platform.
+ 10 days paid study leave & paid exam leave where exams fall during work hours.
+ Income protection for long term illness.
+ Professional membership fees paid in full annually where membership relates directly to role.
+ Bike to Work & Travel Pass schemes.
+ Employee Assistance Programme for employees and family.
+ Occupational Health support.
+ Christmas savings scheme.
We are seeking a dynamic and experienced **Customer Care Trainer** to lead the development and delivery of training programs that elevate the performance of our internal teams and BPO partners. This role is pivotal in maintaining high-quality service standards across **reservations, chats, and customer care cases** , with a strong focus on **First Contact resolution (FCR)** and **Net Promoter Score (NPS)** improvement.
**What You'll Do:**
**Training Development & Maintenance**
+ Own and continuously update all training materials, SOPs, and knowledge base content to ensure accuracy and relevance.
+ Design and deliver engaging onboarding and upskilling programs for new and existing team members.
**BPO Oversight & Quality Assurance**
+ Conduct regular audits of BPO performance, ensuring adherence to quality standards and SOPs.
+ Collaborate with BPO trainers to implement a consistent "Train the Trainer" model.
**Performance Coaching & Multiskilling**
+ Provide coaching and feedback to agents and team leads to drive individual and team performance.
+ Develop and implement multiskilling initiatives to enhance operational flexibility and efficiency.
**Process Improvement & NPS Focus**
+ Identify and address process gaps that impact customer satisfaction and FCH.
+ Partner with cross-functional teams to design and implement customer-centric process improvements.
**Reporting & Insights**
+ Track training effectiveness and quality metrics, providing actionable insights to stakeholders.
+ Support the Quality and Customer Experience teams with data-driven recommendations.
**What We're Looking For:**
+ Experience in process improvement methodologies (e.g., Lean, Six Sigma).
+ Familiarity with NPS and FCH metrics and their impact on customer experience.
+ Background in hospitality, travel, or service industries is a plus.
+ Proven experience in **customer care training** , preferably in a **multichannel environment** (voice, chat, email).
+ Strong background in **coaching, quality assurance** , and **performance management** .
+ Experience working with or managing **BPO partners** .
+ Excellent communication, facilitation, and interpersonal skills.
+ Ability to manage multiple priorities and adapt to a fast-paced environment.
+ Proficiency in using LMS platforms, QA tools, and CRM systems.
**What You'll Get:**
+ Employee Friends & Family rental discount (40% discount for employee & partner; 30% discount for up to 8 additional family/friends).
+ Hybrid/flexible working arrangements.
+ 22 days holidays on hire rising to 27 days with service.
+ Occupational Pension Scheme with up to 5% company matched contribution.
+ Life Cover payable at 4 times base salary.
+ Profit Share Scheme.
+ Tuition support plus access to compressive online learning platform.
+ 10 days paid study leave & paid exam leave where exams fall during work hours.
+ Income protection for long term illness.
+ Professional membership fees paid in full annually where membership relates directly to role.
+ Bike to Work & Travel Pass schemes.
+ Employee Assistance Programme for employees and family.
+ Occupational Health support.
+ Christmas savings scheme.
This advertiser has chosen not to accept applicants from your region.
2
Training Specialist (12 month fixed term contract)
The Hertz Corporation
Posted today
Job Viewed
Job Description
**Job Description:**
We are seeking a dynamic and experienced **Customer Care Trainer** to lead the development and delivery of training programs that elevate the performance of our internal teams and BPO partners. This role is pivotal in maintaining high-quality service standards across **reservations, chats, and customer care cases** , with a strong focus on **First Contact resolution (FCR)** and **Net Promoter Score (NPS)** improvement.
**What You'll Do:**
**Training Development & Maintenance**
+ Own and continuously update all training materials, SOPs, and knowledge base content to ensure accuracy and relevance.
+ Design and deliver engaging onboarding and upskilling programs for new and existing team members.
**BPO Oversight & Quality Assurance**
+ Conduct regular audits of BPO performance, ensuring adherence to quality standards and SOPs.
+ Collaborate with BPO trainers to implement a consistent "Train the Trainer" model.
**Performance Coaching & Multiskilling**
+ Provide coaching and feedback to agents and team leads to drive individual and team performance.
+ Develop and implement multiskilling initiatives to enhance operational flexibility and efficiency.
**Process Improvement & NPS Focus**
+ Identify and address process gaps that impact customer satisfaction and FCH.
+ Partner with cross-functional teams to design and implement customer-centric process improvements.
**Reporting & Insights**
+ Track training effectiveness and quality metrics, providing actionable insights to stakeholders.
+ Support the Quality and Customer Experience teams with data-driven recommendations.
**What We're Looking For:**
+ Experience in process improvement methodologies (e.g., Lean, Six Sigma).
+ Familiarity with NPS and FCH metrics and their impact on customer experience.
+ Background in hospitality, travel, or service industries is a plus.
+ Proven experience in **customer care training** , preferably in a **multichannel environment** (voice, chat, email).
+ Strong background in **coaching, quality assurance** , and **performance management** .
+ Experience working with or managing **BPO partners** .
+ Excellent communication, facilitation, and interpersonal skills.
+ Ability to manage multiple priorities and adapt to a fast-paced environment.
+ Proficiency in using LMS platforms, QA tools, and CRM systems.
**What You'll Get:**
+ Employee Friends & Family rental discount (40% discount for employee & partner; 30% discount for up to 8 additional family/friends).
+ Hybrid/flexible working arrangements.
+ 22 days holidays on hire rising to 27 days with service.
+ Occupational Pension Scheme with up to 5% company matched contribution.
+ Life Cover payable at 4 times base salary.
+ Profit Share Scheme.
+ Tuition support plus access to compressive online learning platform.
+ 10 days paid study leave & paid exam leave where exams fall during work hours.
+ Income protection for long term illness.
+ Professional membership fees paid in full annually where membership relates directly to role.
+ Bike to Work & Travel Pass schemes.
+ Employee Assistance Programme for employees and family.
+ Occupational Health support.
+ Christmas savings scheme.
We are seeking a dynamic and experienced **Customer Care Trainer** to lead the development and delivery of training programs that elevate the performance of our internal teams and BPO partners. This role is pivotal in maintaining high-quality service standards across **reservations, chats, and customer care cases** , with a strong focus on **First Contact resolution (FCR)** and **Net Promoter Score (NPS)** improvement.
**What You'll Do:**
**Training Development & Maintenance**
+ Own and continuously update all training materials, SOPs, and knowledge base content to ensure accuracy and relevance.
+ Design and deliver engaging onboarding and upskilling programs for new and existing team members.
**BPO Oversight & Quality Assurance**
+ Conduct regular audits of BPO performance, ensuring adherence to quality standards and SOPs.
+ Collaborate with BPO trainers to implement a consistent "Train the Trainer" model.
**Performance Coaching & Multiskilling**
+ Provide coaching and feedback to agents and team leads to drive individual and team performance.
+ Develop and implement multiskilling initiatives to enhance operational flexibility and efficiency.
**Process Improvement & NPS Focus**
+ Identify and address process gaps that impact customer satisfaction and FCH.
+ Partner with cross-functional teams to design and implement customer-centric process improvements.
**Reporting & Insights**
+ Track training effectiveness and quality metrics, providing actionable insights to stakeholders.
+ Support the Quality and Customer Experience teams with data-driven recommendations.
**What We're Looking For:**
+ Experience in process improvement methodologies (e.g., Lean, Six Sigma).
+ Familiarity with NPS and FCH metrics and their impact on customer experience.
+ Background in hospitality, travel, or service industries is a plus.
+ Proven experience in **customer care training** , preferably in a **multichannel environment** (voice, chat, email).
+ Strong background in **coaching, quality assurance** , and **performance management** .
+ Experience working with or managing **BPO partners** .
+ Excellent communication, facilitation, and interpersonal skills.
+ Ability to manage multiple priorities and adapt to a fast-paced environment.
+ Proficiency in using LMS platforms, QA tools, and CRM systems.
**What You'll Get:**
+ Employee Friends & Family rental discount (40% discount for employee & partner; 30% discount for up to 8 additional family/friends).
+ Hybrid/flexible working arrangements.
+ 22 days holidays on hire rising to 27 days with service.
+ Occupational Pension Scheme with up to 5% company matched contribution.
+ Life Cover payable at 4 times base salary.
+ Profit Share Scheme.
+ Tuition support plus access to compressive online learning platform.
+ 10 days paid study leave & paid exam leave where exams fall during work hours.
+ Income protection for long term illness.
+ Professional membership fees paid in full annually where membership relates directly to role.
+ Bike to Work & Travel Pass schemes.
+ Employee Assistance Programme for employees and family.
+ Occupational Health support.
+ Christmas savings scheme.
This advertiser has chosen not to accept applicants from your region.
3
Clinical Support Specialist (Clinical Training)
Dublin, Leinster
Adecco
Posted today
Job Viewed
Job Description
Clinical Support Specialist - Leinster (Field-Based) Not a sales role - but a key part of the commercial team I'm recruiting on behalf of a leading medical device company that's expanding its clinical support team across Ireland. They're seeking a Clinical Support Specialist to support a premium portfolio of Orthopaedic and Interventional Radiology products. This is a field-based role focused on providing in-theatre support, product training, and clinical expertise to healthcare professionals. You'll work closely with surgical teams to ensure safe and effective use of medical devices, while also contributing to commercial success through strong clinical engagement. Key Responsibilities Provide clinical and technical support during surgical procedures Deliver product training to clinicians and theatre staff Build and maintain relationships with consultants, NCHDs, nurses, and other stakeholders Respond to clinical, technical, and commercial queries Support territory planning and activity aligned with growth strategy Attend relevant conferences and meetings Ideal Candidate Profile Background in anatomy, physiotherapy, scrub nursing, or similar Strong communication and organisational skills Team-oriented with a proactive, customer-focused mindset Full driver's licence and willingness to travel Based in Leinster (majority of work in Dublin, with travel outside Dublin required) Package Includes Competitive base salary Performance-based bonus Company car Lunch allowance Pension Private Health Insurance Full training and professional development Clear progression opportunities within a growing organisation This is a fantastic opportunity to make a real impact in orthopaedic and trauma care, while developing your career in a supportive and expanding company. Adecco Ireland is acting as an Employment Agency in relation to this vacancy. Skills: clinical support specialist Benefits: pension healthcare company car
This advertiser has chosen not to accept applicants from your region.
4
Clinical support specialist (clinical training)
Dublin, Leinster
Adecco
Posted today
Job Viewed
Job Description
Clinical Support Specialist - Leinster (Field-Based) Not a sales role - but a key part of the commercial team I'm recruiting on behalf of a leading medical device company that's expanding its clinical support team across Ireland.
They're seeking a Clinical Support Specialist to support a premium portfolio of Orthopaedic and Interventional Radiology products.
This is a field-based role focused on providing in-theatre support, product training, and clinical expertise to healthcare professionals.
You'll work closely with surgical teams to ensure safe and effective use of medical devices, while also contributing to commercial success through strong clinical engagement.
Key Responsibilities Provide clinical and technical support during surgical procedures Deliver product training to clinicians and theatre staff Build and maintain relationships with consultants, NCHDs, nurses, and other stakeholders Respond to clinical, technical, and commercial queries Support territory planning and activity aligned with growth strategy Attend relevant conferences and meetings Ideal Candidate Profile Background in anatomy, physiotherapy, scrub nursing, or similar Strong communication and organisational skills Team-oriented with a proactive, customer-focused mindset Full driver's licence and willingness to travel Based in Leinster (majority of work in Dublin, with travel outside Dublin required) Package Includes Competitive base salary Performance-based bonus Company car Lunch allowance Pension Private Health Insurance Full training and professional development Clear progression opportunities within a growing organisation This is a fantastic opportunity to make a real impact in orthopaedic and trauma care, while developing your career in a supportive and expanding company.
Adecco Ireland is acting as an Employment Agency in relation to this vacancy.
Skills: clinical support specialist Benefits: pension healthcare company car
They're seeking a Clinical Support Specialist to support a premium portfolio of Orthopaedic and Interventional Radiology products.
This is a field-based role focused on providing in-theatre support, product training, and clinical expertise to healthcare professionals.
You'll work closely with surgical teams to ensure safe and effective use of medical devices, while also contributing to commercial success through strong clinical engagement.
Key Responsibilities Provide clinical and technical support during surgical procedures Deliver product training to clinicians and theatre staff Build and maintain relationships with consultants, NCHDs, nurses, and other stakeholders Respond to clinical, technical, and commercial queries Support territory planning and activity aligned with growth strategy Attend relevant conferences and meetings Ideal Candidate Profile Background in anatomy, physiotherapy, scrub nursing, or similar Strong communication and organisational skills Team-oriented with a proactive, customer-focused mindset Full driver's licence and willingness to travel Based in Leinster (majority of work in Dublin, with travel outside Dublin required) Package Includes Competitive base salary Performance-based bonus Company car Lunch allowance Pension Private Health Insurance Full training and professional development Clear progression opportunities within a growing organisation This is a fantastic opportunity to make a real impact in orthopaedic and trauma care, while developing your career in a supportive and expanding company.
Adecco Ireland is acting as an Employment Agency in relation to this vacancy.
Skills: clinical support specialist Benefits: pension healthcare company car
This advertiser has chosen not to accept applicants from your region.
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