49 Employee Engagement jobs in Ireland

Description
TEKsystems Global Services (TGS)

Practice Delivery Engagement Manager

Job Description

General Description:

The Engagement Manager role is a services function role within the TEKsystems Global Services (TGS) Practice Delivery team and is responsible for managing one or more projects/engagements at a time. A successful Engagement Manager possesses skillsets for managing teams, client facing, stakeholder management, delivery processes, issue resolution for all customer engagements. The delivery function responsibilities vary from account to account, but a successful Engagement Manager is responsible for common activities such as on/off boarding of team members, people management, customer management & reporting, finance management, support project team member activities, risk & issue resolution and supporting other Delivery members within the account portfolio, and project/engagements. The Engagement Manager assumes accountability of meeting customer expectations, delivery assurance of scope of services, deliverables, and all-round outcomes from the engagements. The Engagement Manager is responsible for qualifying and quantifying the business value benefits from the project outcome throughout the engagement.

The responsibilities listed below are not exhaustive, as each account will state their unique requirements in the Statement of Work (SoW) or as defined with the Account team at the start of the project.

Specific Requirements for this Role

• Candidate to be based in Dublin/Corke

• Working from TGS Dublin office and/or Client sites in & around Dublin or Corke typically 3 days per week and remote working from home 2 days per week

• Able to work independently, own initiative and guide and support other delivery member within the account portfolio

• Travel to other TGS and Client offices (UK & IrelandEurope) for face-to-face meetings on need basis

• Exposure to project delivery involving Data Engineering (Transformation and Analytics)

• Exposure to project delivery with cloud service partner – AWS (Preferred), GCP or Azure

• Strong stakeholder management including cross region or functional teams

• Strong IT Services knowledge

Key Responsibilities:

Delivery Management:

• Delivery of the Engagement, SoW requirements and deliverables as defined by customer.

• Understand SoWs/MSAs and importance of staying on top of the engagement activities & deliverables to meet the expectations of the customer.

• Collaborate with cross functional teams to manage risk, engagement scope, and deliver according to the terms and conditions of our contracts.

• Manage revenue and control cost & profitability for assigned engagement/s.

• Consolidate and provide engagement delivery reporting as per the Customer engagement needs via a Monthly and/or Quarterly Business Reviews (MBR/QBR).

• Establish escalation protocol between Engagement teams (Consultants, Internal FTEs), Customer Hiring/Project Managers and TGS Account Managers.

• Set and manage timekeeping processes and delivery expectations with consultants.

• Follow and adhere to relevant delivery framework to ensure all aspects of the engagement delivery are covered.

• Facilitating group sessions with consultants to share best practices, technical solution recommendations, case studies and build support network community.

Account & Customer Management:

• Establish and perform periodic customer engagement, and solution "health checks" baselined against the target metrics/expectations associated with the value streams.

• Accountable for customer engagement requirements to deliver and meet or exceed customer expectations.

• Participate in Account Strategy with internal stakeholders relative to engagement status, opportunities, and imminent risks.

• Establish and support reporting cadences, status reports, RAID log, and budgetary documentation.

• Facilitate the collaboration between the Customer, Consultants and TGS Practice groups to extend the support as required.

• Co-ordinate with cross-functional teams to keep the consultant's forum together, networking, share best practices, driving relevant newsletters, lunch & learn sessions etc.,

Management Responsibilities:

• Act as a servant leader in leading/directing delivery activities across multiple engagements.

• Consolidate engagement status and budget information across the portfolio.

• Develop and maintain engagement related documentation including processes, tools, and procedures in accordance with the TGS delivery framework.

• Understand and manage customer requirements (deliverables) to ensure contract compliance and customer satisfaction.

• Ensure Human Resources policies and procedures are communicated to consultant staff.

• Support of other engagements and/or delivery team members as required.

Resource Management:

• Communicate and/or track project team member requirement details as requested.

• Collaborating with recruiters and Sales Account Managers in preparation for new starters joining client teams and issue resolution as needed.

• Performance tracking, management, and reporting as requested.

• Collaboration with cross function teams to onboard/off-board consultant onto Customer and TGS IT systems (Email, MS Teams, SharePoint etc.,)

Requisite Abilities and/or Skills

• Strong oral and written communication skills

• Analysis and problem-solving skills

• Time management and organizational skills

• Personnel and team management skills

• Demonstrable engagement data/ risk analysis and correlation/ mitigation skills

• Excellent customer service and stakeholder management skills

Basic Qualifications

• Bachelor's degree, master's degree or equivalent

• 10 to 15 years' IT customer project/engagement delivery exposure, and agile methodologies awareness.

• Managing and delivering professional managed services to Customer.

• Greenfield development, Application modernization, Data Modernization

• Working with Cloud service providers (AWS, Azure, GCP), hosting solutions, offerings, modernization, migration & strategies is a plus

• Understanding of managed services model, risk, accountability, responsibility expectations

• Agile, Project & Engagement Management and any training / certifications on Agile, PMI, SAFe, PRINCE2 is a plus.

• AWS Cloud Practitioner, GCP Cloud Digital Leader or Azure Fundamentals certification is a plus.

• Stakeholder management, team leading, organizing, coaching, and Listening skills.

• Understanding of IT environments and able to demonstrate initiative in challenging project situations to provide continual improvement throughout the delivery of services.

• Working within Services Integration partner onsite, offshore, nearshore remote teams.

Behavioral Competencies and Responsibilities

Collaborates:

• Works in partnership with internal stakeholders and delivery team to discuss engagement strategy, scope, and overall health of any current engagements.

• Partners with Delivery Managers, Account Managers, Account Directors, Solution Executives and Business Development Managers to manage risk and ensure we are delivering to the terms and conditions of our contract.

• Participates in monthly financial review meetings with Back Office

Communicates Effectively:

• Thoroughly documents all escalation procedures then communicates to necessary audiences, customer, consultant, managers.

• Actively listens to others.

• Clearly articulates the Customer/SoW requirements and relevant supporting delivery processes.

• Proactively contributes to customer/account discussions and attends relevant account meetings.

Instills Trust

• Maintains positive rapport with consultants and customers by following through on commitments in a timely and responsive manner.

• Develops and maintains trust with internal partners by acting on feedback and ensuring engagement success.

•

Action Orientated

• Identifies concerns, such as sourcing gaps, and quickly communicates these.

• Facilitates issue resolution using root cause analysis and identifies proper parties to communicate to

• Proactively anticipates customer needs, creates solutions and contingency plans to limit issues.

• Advocates for TEKsystems Global Services (TGS) when possible, to support growth opportunities with customers.

• Contributes, collaborates, and drives internal process improvement issues initiatives.

Skills

• Service management
• Service
• Project management
• Stakeholder management
• Problem management

Job Title:
Engagement Manager

Location:
Cork, Ireland

Job Type:
Permanent

Trading as TEKsystems. Allegis Group Limited. Level 1, The Chase, Carmanhall Road, Sandyford, Dublin 18, Ireland. No TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.

The Gallery wishes to recruit a Stakeholder Engagement & Events Manager to join the Commercial Department on a permanent basis. The successful candidate will lead the Events Department of the Gallery, ensuring that our stakeholder and client events objectives are consistently achieved. They will develop and oversee the implementation of cohesive event management plans and the associated policies that align with our strategic plan. They will also strategically develop the visibility and awareness of the National Gallery of Ireland as a venue for a wide variety of events.

Event Management

• Support the Director of the Gallery, Head of Audience Development & Stakeholder Engagement and the Commercial Manager on a range of strategic priorities relating to Events
• Lead and manage the Events Department of the Gallery
• Develop a three-year Events Plans for the Gallery, which sustainably maximises the commercial and operational potential of our venues
• Oversee and manage the Gallery's extensive Events calendar, delivering events to the highest professional standards that are welcoming, accessible, and reflect the Gallery's diverse audiences
• Work collaboratively with the Operations Department to ensure that all events are run within the relevant health and safety guidelines and venue capacities
• Work proactively with the Gallery's catering providers to ensure all event catering requirements are coordinated to the highest professional standards
• Maintain, develop and implement new processes, policies and systems to improve efficiency and provide greater oversight of all events at the Gallery
• Work collaboratively with the Communications Department to produce collateral, content and advertising campaigns, which raise the profile of Gallery venues
• Enhance and manage the Gallery's on-boarding processes for all event clients
• Provide regular reports and conduct project-specific research and annual market analysis, which provide the business case for decision-making
• Coordinate audio-visual requirements for all events with approved suppliers and provide audio-visual training when required
• Ensure all Events staff are trained in the relevant areas, including Institution of Occupational Safety and Health (IOSH), first aid, health and safety, event management, and the operation of equipment
• Perform other duties as determined by the Head of Audience Development & Stakeholder Engagement and Commercial Manager

Stakeholder Engagement

• Work collaboratively with the Audience Development & Stakeholder Engagement Pillar to retain and grow the Gallery's portfolio of corporate partners, sponsors and events clients
• Ensure an excellent standards of account management by the Events Department
• Proactively enhance the value of the Gallery's Corporate Partner programme by creating and delivering activation plans and pitching new ideas
• Maintain accurate records, databases and software, while ensuring compliance with the Gallery's data processing requirements and GDPR
• Coordinate and deliver regular email communications to target audiences
• Support lead generation and stewardship events, including the Directors' Dinner, Leader's Breakfast and Venue Showcase
• Ensure that the Executive Leadership Team and the Board are involved in developing relationships with corporate partners, sponsors and funders
• Work collaboratively across departments to ensure our stakeholder engagement events reflect the Gallery's Equality Diversity and Inclusion (EDI) priorities and Public Sector Duty obligations.
• Evaluate events and engagement activities through an EDI-informed lens, using feedback to improve equity and participation.
• Work with other public sector bodies, other cultural organisations (nationally and internationally), and specialist events companies to manage onsite events and share best-practice in the industry

• A third-level qualification in Event Management, Business or a related discipline.
• A minimum of three years' senior-level experience in Events Management, preferably in the arts and cultural sector.
• A proven track record of exceeding financial targets through business planning, revenue development and the management of budgets
• Experience of effectively managing people and events suppliers
• Knowledge of EDI principles in a cultural sector or public sector context.
• An ability to quickly build rapport with a wide variety of individuals of all levels of seniority, cultures and sectors to achieve positive outcomes and establish sustainable relationships and partnerships
• Exceptional communication skills, with the ability to write compelling copy, and give confident and engaging presentations and pitches
• Proven entrepreneurial skills with the ability to generate new creative ideas and identify new opportunities
• Excellent project management skills with a proven ability to implement plans and deliverables to tight deadlines, while handling multiple events or tasks simultaneously
• Strong time & priority management and organisational skills
• An ability to be flexible and adapt to changing priorities, opportunities while resolving issues that arise before or during events.
• The capability to promote an effective, positive and inclusive team culture, where the work of others is recognised and respected
• Excellent knowledge of Microsoft Office packages and software systems, such as or Etapestry and TicketSolve

This job description is a guide to broad areas of responsibility and accountability and should not be regarded as a comprehensive listing. This may be subject to review in view of new structures and/or the changing needs of the Gallery. All employees are required to be compliant with Gallery screening and Garda Vetting procedures. The post will be subject to a satisfactory medical check and successful completion of a successful probationary period. Applicants must be fluent in English and be eligible to work in Ireland.

Eligible candidates must be:

1. A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein, and Norway; or

2. A citizen of the United Kingdom (UK); or

3. A citizen of Switzerland, pursuant to the agreement between the EU and Switzerland on the free movement of persons; or

4. A non-EEA citizen who has a Stamp 4 permission or a Stamp 5 permission.

Please note: A 50 TEU permission, which serves as a replacement for Stamp 4EUFAM after Brexit, is considered equivalent to Stamp 4.

To qualify candidates must be eligible by the date of any job offer.

Grade and Salary:

The salary for this position will be in accordance with the Higher Executive Officer (PPC) pay scale, as per the 1 August 2025 pay adjustments. The salary scale for this position is as follows:

€58,847 €0,567 ,285 ,000 ,723 ,437 ,157 ,637¹ € 112²

• The starting salary will be at the first point on the scale, € 847 per annum, or on a higher point of the scale, as appropriate to the successful candidate, if appointed from an existing public sector role (in accordance with Circular 08/2019).

• Candidates should note the National Gallery of Ireland complies with Department of Public Expenditure and Reform regulations and guidelines on Public Service pay and conditions of employment.

Annual Leave:The successful candidate will be entitled to 29 days of annual leave pro rata

Superannuation: The successful candidate will be placed on the public sector pension scheme.

Benefits: The Gallery provides staff the opportunity to participate in the tax saver and cycle to work schemes.

Duration: Permanent

Working hours: Full-time, 5 days out of 7, 35 hours per week (excluding breaks). Flexibility is required, including occasional early mornings, late evenings, and weekends. Time off in lieu will be provided for any work outside regular hours.

Any personal data that you provide when applying for this position shall be processed in accordance with our Privacy Notice.

How to apply: To apply for this position, please provide the following documents (in PDF Format):

• A cover letter, which should be no more than two pages

• A CV, which should be no more than two pages

Panel:

Candidates should note that at the end of the candidate assessment process a panel of successful candidates may be formed based on order of merit, from which future positions may be filled.

Closing date for receipt of applications: 2 October 2025.

Interviews will be scheduled in October 2025.

At the National Gallery of Ireland, we value equity, diversity and inclusion. We recognise the benefits it can bring to our staff and our visitors interactions. We celebrate difference and want our people to be representative of all communities. If you require reasonable accommodation for any part of the application process, please do not hesitate to let us know.

The National Gallery of Ireland is an equal opportunities employer

The Role

At Glenveagh, we're proud to build homes and create communities. And we build strong teams that enable us to do that.

As one of Ireland's Best Large Workplaces in 2025, and the first construction company in Ireland to be accredited with the Gold Investors in Diversity mark, we create a workplace where everyone feels supported, and able to grow their career. We're looking for people who want to play their part in delivering homes to individuals and families, and all while availing of great benefits and the opportunity for long term career development.

The Community Engagement Coordinator is responsible for coordinating community activity helping to increase local engagement and maximising benefit to communities in areas where Glenveagh build. The ideal candidate has a good background in event management or event marketing.

Key Responsibilities & Duties

• Co-ordinate community events working closely with local schools, clubs and key partners in the community
• Deliver and support the Community Engagement programme for Glenveagh at a local level
• Develop content for distribution through multiple channels including - newsletters, social media and email campaigns to drive employees' awareness and involvement in community engagement initiatives.Other ad hoc duties that the Company may require from time to time
• Serve as a key point of contact for residents, neighbouring businesses, schools, institutions, and communities.
• Respond to enquiries from community members and other interested parties either directly or by engaging with the relevant stakeholder.
• Aid delivery of sponsorships at a local and a national level working with internal and external stakeholders to ensure maximum benefit for all parties
• Research and identify key local, regional, and national opportunities aligned with the company's business objectives.
• Co-ordinate community events working closely with local schools, clubs and key partners in the community
• Support the development of relationships with key stakeholders, partners

• Marketing/PR/ Events experience, including a good knowledge and understanding of using social media as an engagement and publicity tool.
• Strong event management ability; can create and implement plans and adapt to changing priorities and timelines quickly and easily.
• Agility; able to respond quickly to evolving business and people needs.
• Evidence of building robust relationships with key stakeholders and partner organisations.
• Great interpersonal skills and ability to work well as part of a team
• Excellent writing and verbal communication skills
• Experience working with various groups including non-profit organisations and/or community groups would be a distinct advantage
• Full clean driving licence required

• Competitive salary in one of Ireland's fastest growing PLCs
• Comprehensive health insurance for you and your dependents
• Contributory pension scheme
• An exciting Wellness Programme with events and activities running throughout the year
• Employee Assistance Programme
• Performance related bonus
• Regular compensation reviews
• Long term illness cover
• Peace of mind with life assurance
• Save as you earn scheme
• Paid maternity leave, as well as paternity leave for fathers
• If you're cycling, we've got you covered on the cycle- to- work scheme

Glenveagh is an equal opportunities employer and welcomes applications from suitably qualified candidates from all sections of the community. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the recruitment process, please notify the Talent Acquisition team by contacting

The Role
At Glenveagh, we're proud to build homes and create communities. And we build strong teams that enable us to do that.

As one of Ireland's Best Large Workplaces in 2025, and the first construction company in Ireland to be accredited with the Gold Investors in Diversity mark, we create a workplace where everyone feels supported, and able to grow their career. We're looking for people who want to play their part in delivering homes to individuals and families, and all while availing of great benefits and the opportunity for long term career development.

The Community Engagement Coordinator is responsible for coordinating community activity helping to increase local engagement and maximising benefit to communities in areas where Glenveagh build. The ideal candidate has a good background in event management or event marketing.

Key Responsibilities & Duties

• Co-ordinate community events working closely with local schools, clubs and key partners in the community
• Deliver and support the Community Engagement programme for Glenveagh at a local level
• Develop content for distribution through multiple channels including - newsletters, social media and email campaigns to drive employees' awareness and involvement in community engagement initiatives.Other ad hoc duties that the Company may require from time to time
• Serve as a key point of contact for residents, neighbouring businesses, schools, institutions, and communities
• Respond to enquiries from community members and other interested parties either directly or by engaging with the relevant stakeholder
• Aid delivery of sponsorships at a local and a national level working with internal and external stakeholders to ensure maximum benefit for all parties
• Research and identify key local, regional, and national opportunities aligned with the company's business objectives
• Co-ordinate community events working closely with local schools, clubs and key partners in the community
• Support the development of relationships with key stakeholders, partners

Requirements

• Marketing/PR/ Events experience, including a good knowledge and understanding of using social media as an engagement and publicity tool.
• Strong event management ability; can create and implement plans and adapt to changing priorities and timelines quickly and easily.
• Agility; able to respond quickly to evolving business and people needs
• Evidence of building robust relationships with key stakeholders and partner organisations
• Great interpersonal skills and ability to work well as part of a team
• Excellent writing and verbal communication skills
• Experience working with various groups including non-profit organisations and/or community groups would be a distinct advantage
• Full clean driving licence required

Benefits

• Competitive salary in one of Ireland's fastest growing PLCs
• Comprehensive health insurance for you and your dependents
• Contributory pension scheme
• An exciting Wellness Programme with events and activities running throughout the year
• Employee Assistance Programme
• Performance related bonus
• Regular compensation reviews
• Long term illness cover
• Peace of mind with life assurance
• Save as you earn scheme
• Paid maternity leave, as well as paternity leave for fathers
• If you're cycling, we've got you covered on the cycle- to- work scheme

Glenveagh is an equal opportunities employer and welcomes applications from suitably qualified candidates from all sections of the community. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the recruitment process, please notify the Talent Acquisition team by contacting

Company Description
We've been helping businesses grow for 35 years. It's a journey we know well. When Radius started in 1990, we ran a successful SME fuel business in North West England. Today we are a global business services company running in 19 countries across five continents.

Our mission is to help companies of all sizes adapt to market changes and take advantage of the opportunities they bring.

We are differentiated through our ability to provide fleet and connectivity related products and services in a one-stop shop solution to SMEs, as well as tailored solutions to enterprise level businesses.

Job Description
We're looking for a motivated and detail-oriented Customer Engagement Coordinator to support our On-Demand Customer Base. This role offers the opportunity to support a range of customer communications and internal projects, working across multiple countries and business functions.

You'll play a key role in delivering clear, engaging, and consistent messaging that enhances the customer experience and supports wider business objectives. From coordinating projects to creating content and maintaining brand consistency, you'll collaborate closely with colleagues in Sales, Customer Service, and Commercial teams across international markets.

This is a great opportunity for someone who thrives in a fast-paced environment and enjoys variety in their work.

What You'll Be Doing

• Coordinate and support communication initiatives across different customer segments and regions
• Create and adapt content for a range of channels, including email, SMS, and WhatsApp
• Support the development and delivery of automated communications using CRM tools
• Work with performance data to help refine messaging and improve customer engagement
• Ensure brand tone and messaging consistency across all communications
• Prepare clear project briefs and manage deadlines and approvals
• Build and maintain strong relationships with internal stakeholders across multiple functions and regions
• Contribute to continuous improvement by identifying opportunities to streamline and enhance communications
• Collaborate with internal teams (e.g., marketing, product, service) to coordinate content, timing, and customer journey alignment.
• Track and report on engagement activities to assess performance and identify areas for improvement.
• Contribute ideas and feedback to help shape our approach to customer experience and ensure a consistent, high-quality standard.

Qualifications
We're looking for someone who brings a strong sense of ownership, attention to detail, and a collaborative mindset.

• At least 12 months' experience in a communications, content, or customer-facing role
• Strong organisational and project coordination skills
• A good understanding of written communication best practices and audience engagement
• Experience working with CRM or email platforms (Salesforce/Marketing Cloud is a bonus)
• A proactive, can-do attitude with a focus on outcomes and quality
• Excellent written English, with high attention to detail and proofreading skills

This is a hands-on role in a supportive team where your contributions will make a real impact. Based in our Galway office, you'll benefit from in-person collaboration, learning opportunities, and a strong culture of development and progression.

Above all, you care about customers — and want to play a meaningful part in helping them succeed.

Additional Information

Ready to be part of something exciting?
If this sounds like the kind of role and culture you're looking for, register your interest today. You will hear back from our recruitment team within 14 days, and if there's a match now or in the near future, we'll take it from there.

Still Curious?
If you feel we are a good match for each other, you can apply online now

If you'd like to understand more about the role or life at Radius before applying, then please contact our talent team via (email protected).

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note To Recruitment Agencies
We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.
PSL agencies should only
send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.

Company Description

We've been helping businesses grow for 35 years. It's a journey we know well. When Radius started in 1990, we ran a successful SME fuel business in North West England. Today we are a global business services company running in 19 countries across five continents.

Our mission is to help companies of all sizes adapt to market changes and take advantage of the opportunities they bring.

We are differentiated through our ability to provide fleet and connectivity related products and services in a one-stop shop solution to SMEs, as well as tailored solutions to enterprise level businesses.

Job Description

We're looking for a motivated and detail-oriented Customer Engagement Coordinator to support our On-Demand Customer Base. This role offers the opportunity to support a range of customer communications and internal projects, working across multiple countries and business functions.

You'll play a key role in delivering clear, engaging, and consistent messaging that enhances the customer experience and supports wider business objectives. From coordinating projects to creating content and maintaining brand consistency, you'll collaborate closely with colleagues in Sales, Customer Service, and Commercial teams across international markets.

This is a great opportunity for someone who thrives in a fast-paced environment and enjoys variety in their work.

What you'll be doing:

• Coordinate and support communication initiatives across different customer segments and regions
• Create and adapt content for a range of channels, including email, SMS, and WhatsApp
• Support the development and delivery of automated communications using CRM tools
• Work with performance data to help refine messaging and improve customer engagement
• Ensure brand tone and messaging consistency across all communications
• Prepare clear project briefs and manage deadlines and approvals
• Build and maintain strong relationships with internal stakeholders across multiple functions and regions
• Contribute to continuous improvement by identifying opportunities to streamline and enhance communications
• Collaborate with internal teams (e.g., marketing, product, service) to coordinate content, timing, and customer journey alignment.
• Track and report on engagement activities to assess performance and identify areas for improvement.
• Contribute ideas and feedback to help shape our approach to customer experience and ensure a consistent, high-quality standard.

Qualifications

We're looking for someone who brings a strong sense of ownership, attention to detail, and a collaborative mindset.

• At least 12 months' experience in a communications, content, or customer-facing role
• Strong organisational and project coordination skills
• A good understanding of written communication best practices and audience engagement
• Experience working with CRM or email platforms (Salesforce/Marketing Cloud is a bonus)
• A proactive, can-do attitude with a focus on outcomes and quality
• Excellent written English, with high attention to detail and proofreading skills

This is a hands-on role in a supportive team where your contributions will make a real impact. Based in our Galway office, you'll benefit from in-person collaboration, learning opportunities, and a strong culture of development and progression.

Above all, you care about customers — and want to play a meaningful part in helping them succeed.

Additional Information

Ready to be part of something exciting?

If this sounds like the kind of role and culture you're looking for, register your interest today. You will hear back from our recruitment team within 14 days, and if there's a match now or in the near future, we'll take it from there.

Still Curious?

If you feel we are a good match for each other, you can apply online now

If you'd like to understand more about the role or life at Radius before applying, then please contact our talent team via

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?

The Role: How you'll make an impact at Personio
This position is office-based (hybrid) in either Munich, Berlin, Dublin, Amsterdam or London
As an Engagement Manager within our Professional Services team, you will play a key role in shaping the customer journey — from scoping to booking revenue and resulting customer outcomes. Acting as the strategic bridge between our Sales, Product, and Customer Success teams, you will scope services engagements, ensure target attach rates, and help customers realize value quickly and predictably. This is a hands-on role where success is measured not just by revenue and deal execution, but by the strength of the relationships you build and the outcomes you help deliver.

You'll work closely with both enterprise and mid-market clients, advising on the right implementation path, balancing standardisation with customisation, and ensuring our service offerings align with their goals. This role is ideal for someone who thrives at the intersection of consultative sales, delivery planning, and cross-functional coordination. This role is for true builders - those who can execute operations but also build scalable process to enable scale.

Role Responsibilities: What you'll do

• Customer Scoping & Solution Design
• Lead Professional Services scoping workshops, translating customer needs into tailored service solutions and Statements of Work.
• Advise customers on best-fit implementation approaches, balancing speed, complexity, and long-term success.
• Commercial Execution & Sales Partnership
• Own Professional Services opportunity pipeline and forecasting in collaboration with Sales.
• Support Sales in pre-sales motions by shaping deal structures, addressing objections, and establishing pricing frameworks.
• Ensure seamless handover from Sales to Delivery through rigorous documentation and expectation alignment.
• Partner with Operations and Finance to track profitability and utilization at the engagement level.
• Delivery Readiness & Project Planning
• Collaborate with internal teams to secure the right delivery resources and timelines for each engagement.
• Define role mix, estimate effort, and structure project plans for both packaged and bespoke service offerings.
• Internal Enablement & Continuous Improvement
• Act as the voice of Professional Services across Sales, Customer Success, and Marketing — ensuring alignment on service capabilities, messaging, and commercial guardrails.
• Identify patterns and gaps across engagements and feed into our delivery methodology, pricing models, and product feedback loops.
• Contribute to onboarding and coaching of new Engagement Managers to accelerate team effectiveness.

Measures of success

• Commercial Outcomes: Meet or exceed services bookings targets, with strong attach rates and margin discipline.
• Scoping Quality: Deliver clear, complete, and reference-able Statements of Work that align with customer expectations and internal capabilities.
• Forecast Accuracy: Provide reliable visibility into PS pipeline, resourcing needs, and revenue recognition timelines.
• Collaboration Impact: Drive alignment and satisfaction across internal teams through consistent communication and execution.

Role Requirements: What you need to succeed

• 5+ years of relevant experience in Professional Services, Solutions Consulting, or Customer Success — ideally in a SaaS or tech-enabled services environment.
• Fluent in German and English (written and verbal); additional European languages are a plus.
• Proven ability to manage complex engagements and facilitate multi-stakeholder conversations.
• Strong commercial acumen: confident in estimating project effort, structuring SoWs, and discussing budget, timelines, and risk.
• Experience partnering with sales teams on deal strategy, scoping workshops, and pre-sales motions.
• Able to synthesise technical and business requirements to create delivery plans that are both scalable and tailored.
• Skilled communicator—clear, persuasive, and credible with customers and colleagues at all levels.

Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

• Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:
• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation)
• Make an impact on the environment and society with Impact Days
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Find your best way to work with our office-led, remote-friendly PersonioFlex Most teams offer a roughly 50% remote, 50% in-office working framework
• Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
• Engage in a high-impact working environment with flat hierarchies and short decision-making processes

Job Description

The Business Engagement team at HedgeServ is seeking experienced professionals from NAV or Middle Office functions to support the testing, deployment, and validation of our applications. This role is pivotal in ensuring our applications meet the highest standards through strategic testing processes and close collaboration with development and business teams. ). There is a focus on strategic testing processes and procedures that enhance the quality of our applications and ensuring that the company standards and specifications are met.

The successful applicant will play a key role in managing User Acceptance Testing (UAT), Client-Specific Quality Assurance (QA), and driving initiatives that enhance operational efficiency. While no prior experience in the application development lifecycle is required, an interest in automation and testing is essential.

Key Accountabilities of the Role

Note: Responsibilities may evolve based on client structure and business needs.

• Collaborate with global teams across New York, Sofia, Cork, and Dublin to uphold HedgeServ's quality standards.
• Partner with client service and development teams to understand and support key client deliverables as well as customized deliverables.
• Develop and maintain Acceptance Criteria Checklists tailored to client processes.
• Validate release candidate builds and raise issues or bugs to product owners.
• Support automated testing efforts and triage discrepancies.
• Facilitate business sign-off for releases and contribute to rollout and deprecation planning of new technology, workflows and processes.
• Define test cases for new functionality in collaboration with Product and Business teams.
• Act as a subject matter expert (SME) on projects involving the Business Engagement team.
• Drive initiatives to improve efficiency and quality for HedgeServ clients.

Pre-requisite knowledge, skills and experience

Required Experience & Skills:

• 4+ years of experience in a NAV or Middle Office role.
• Degree in Accounting, Finance, Business, or Computer Science.
• Strong systems, product and process knowledge
• Strong analytical and problem-solving skills.
• Reliable, Dependable, Approachable & Committed
• Excellent verbal and written communication in English.
• Comfortable working independently and in a team environment.
• High attention to detail and a proactive approach to issue resolution.
• Strong interpersonal skills and a collaborative mindset.
• Demonstrated leadership and ownership of tasks.
• Ability to manage multiple projects simultaneously.

Desirable:

• IT literacy with a familiarity of automation tools or testing frameworks.
• Experience working in a cross-functional, global environment.

Why Join the Business Engagement team?

• HedgeServ's Business Engagement team value innovation, collaboration, and continuous improvement. You'll be part of a team that's involved in shaping the future of Hedgeserv's technology, with opportunities to grow, lead, and make a real impact.

Ready to make a real impact in the financial industry? At Deutsche Börse Group, we'll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets. Join our One Global Team

Want to learn more?

Deutsche Börse Group is one of the world's leading exchange organisations and an innovative market infrastructure provider. With our products and services, we ensure that capital markets are fair, transparent, reliable, and stable. Together, we develop state-of-the-art IT solutions and offer our IT systems all over the world. Play a key role in our mission: to create trust in the markets of today and tomorrow.

Cork

Your area of work

As a Corporate Engagement Specialist, you will be part of our Corporate Communications & Engagement team within Group Communications & Marketing and will be responsible for managing Deutsche Börse Group's corporate engagement activities. Group Communications & Marketing is responsible for the positioning of all Deutsche Börse Group entities in internal and external communications. Corporate Communications & Engagement develops and implements communication strategies and the core messages for the corporate divisions CEO, CFO, CIO/COO and CHRO. In addition, we create and maintain the standards and execute key initiatives for Deutsche Börse Group's corporate responsibility and citizenship efforts. In your role, you will join us in managing our corporate engagement enquiries and assignments, developing our corporate engagement portfolio and communicating on our activities as well as maintaining and advancing Deutsche Börse Group's positioning as good corporate citizen.

Your responsibilities

• Manage Deutsche Börse Group's corporate engagement initiatives, including review and approval processes in line with all necessary requirements, guidelines and processes
• Administrate and execute the Group-wide Corporate Engagement Guideline
• Be responsible for the development, coordination and execution of our corporate engagement portfolio to align with strategic objectives
• Act as a central contact for internal stakeholders and coordinator between our global offices and Corporate Communications & Engagement to ensure proper governance
• Organise and execute corporate engagement activities, such as social days to foster community involvement and employee engagement
• Contribute to internal and external communications related to our corporate engagement
• Be responsible for the annual reporting on our corporate engagement activities and outcomes

Your profile

• University degree in economics, business studies or humanities, or a comparable qualification
• Strong interest in and proven experience in corporate responsibility, corporate engagement, or related roles
• Good knowledge of corporate processes and strong ability to successfully manage concurring projects involving multiple stakeholders and meet deadlines
• Proficiency in budget management and financial oversight
• Strong strategic thinking
• Apt writing skills
• Open personality, high degree of motivation and interpersonal skills
• Eagerness to learn and take responsibility
• Good knowledge of MS Office applications (Excel, PowerPoint) and ability to learn new applications with ease
• International mindset and experience of working with global teams and stakeholder

We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.

We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.

We want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job.

Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.

We promote individual development by offering internal development programmes, mentoring, further education and training budgets.

Contact

Take your career to the next level with us and embrace new challenges

Our Recruiting Team is looking forward to your call or e-mail.

Apply now