8 Employee Engagement jobs in Ireland

Engagement Officer

Dublin, Leinster GHL Recruitment

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Our client, a leading public affairs organisation, is seeking a Engagement Officer to strengthen its outreach and engagement with civil society and community stakeholders. This is a unique opportunity to design and deliver programmes that connect Irish voices to EU policy-making and ensure inclusive, meaningful participation in European matters. For more information please contact Jane Ryan on above GHL number. Engagement Officer Salary: €35,000 €39,000 | Full-time | Permanent | Hybrid (Dublin 2) The Engagement Officer will lead a civil society engagement programme focused on building coalitions, empowering community groups, and amplifying diverse perspectives. Key responsibilities include: Leading outreach and relationship-building with civil society partners across democracy, human rights, environment, migration, youth, gender, and digital/tech. Designing and delivering engagement strategies, campaigns, and events with Irish and EU policymakers. Creating spacesonline and offlinefor dialogue, collaboration, and cultural exchange. Monitoring and analysing civic space in the EU and sharing insights with partners. Supporting coalition-building, fundraising proposals, and policy-linked programmes. Representing the organisation at events, conferences, and stakeholder meetings. What Were Looking For A relevant degree, plus 3+ years experience in outreach, advocacy, or civil society engagement. Proven project management experience and ability to deliver under pressure. Strong communication skillswritten, verbal, and presentation. Excellent organisational, relationship-building, and multitasking skills. A self-starter with resilience, adaptability, and a collaborative mindset. Desirable: Knowledge of EU affairs and policymaking, policy analysis and research skills, experience with EU funding programmes, and additional EU language skills. How to Apply: Please send your CV to Jane Ryan via the link below. GHL Recruitment Connecting Talent with Opportunity Skills: Administration Advocacy Outreach Event Management
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Client Engagement Director - Europe

Meath, Leinster €125000 - €150000 Annually fme US, LLC

Posted 7 days ago

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permanent

fme Global Life Sciences Unit (GLSU) specializes in delivering comprehensive business solutions with a focus on data and document migration and business consulting services. We serve a diverse client base in the Life Sciences industry, ranging from innovative start-ups to large global pharmaceutical companies. As a recognized leader, we provide expert consulting, tailored data and document migration, and ongoing support to meet critical needs in their industries. Our strategic partnerships with leading ECM vendors like Veeva Vault, OpenText Documentum, and Generis CARA enable us to offer unparalleled data quality and complex migration expertise and service to our clients.

The Client Engagement Director is a quota-carrying, full-cycle seller responsible for both strategic client acquisition and long-term account development (hunting is the primary focus). This includes identifying and qualifying new opportunities, closing engagements, and ensuring sustained client satisfaction and retention across their territory. The Client Engagement Director remains the ultimate account and client relationship owner, accountable for client satisfaction, upsell and cross-sell opportunities, and cNPS outcomes.

Key Responsibilities

  • Drive growth. Achieve annual sales quotas through active lead generation, opportunity qualification, and closing across both existing fme clients and new logo pursuits.
  • Full cycle sales. Actively identify and develop new business within current accounts while nurturing long-term client relationships to expand solution adoption.
  • Pre-sales focus. Own the client relationship and engagement strategy through the sales cycle; deliver a seamless handoff to the delivery team post-sale.
  • Post-sale oversight. Participate in strategic project checkpoints (e.g., Steering Committees) to maintain visibility and provide guidance for delivery execution.
  • Client success accountability. Remain accountable for overall client health, satisfaction, and success metrics, including proactive identification of follow-on opportunities.
  • Escalation management. Own communication and remediation strategies for at-risk or escalated accounts, in collaboration with internal and external stakeholders.
  • Strategic alignment. Maintain executive-level relationships and ensure continued alignment with client stakeholders throughout the lifecycle of the engagement and afterwards for retention and expansion.
  • Portfolio stewardship. Simultaneously manage a book of business across mid-market and enterprise clients, ensuring both revenue retention and growth.

Location

This is a remote-based position with the ideal candidate being based in the United Kingdom, Ireland, or Germany.

  • Bachelor's degree in business administration, technology, healthcare, or a related field.
  • Ten (10) years in services sales with a software or service provider with a track record of successfully selling and overseeing complex and small-scale projects alike.
  • Experience in technology implementation and migration projects within the life sciences industry (regulatory, quality, clinical) with regulated software (21 CFR Part 11, EU Annex 11).
  • Proficiency in CRM solutions (e.g., Dynamics 365, Salesforce).
  • Knowledge of project management methodologies (e.g., Agile, Waterfall) and implementation enterprise life sciences technology.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization.
  • Strategic thinking and problem-solving abilities, with a focus on driving results and achieving business objectives.
  • Business fluent-level English proficiency (spoken and written) is required.
  • Expected travel is up to 20% for client and prospect meetings as well as industry events and conferences.
  • Pension Plans
  • Leave Package
  • Work From Home
  • Training & Development
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Head of Sustainability Advocacy & Engagement

Cork, Munster Logitech

Posted 16 days ago

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Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.
**Logitech is seeking a dynamic and strategic Head of Sustainability Advocacy & Engagement to lead and amplify our sustainability voice externally. This senior role is responsible for representing Logitech to our consumers, customers, supply chain partners , industry alliances, government bodies, and other key stakeholders. The Head of Sustainability Advocacy & Engagement will be a champion for positive change and the driving force in shaping the industry narrative, advocating for positive regulatory change, championing the development of sustainability partnerships through innovation and ensuring that our environmental and sustainability ambitions are well understood, supported, and advanced through key external channels.**
**Your Contribution**
**Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you'll need for success at Logitech. In this role you will be responsible for:**
**External Engagement & Representation**
+ **Serve as the primary external-facing sustainability leader for Logitech, representing the company in forums, conferences, panels, industry and customer meetings, and public-facing events.**
+ **Act as the company spokesperson and advocate on sustainability issues, building credibility and influence across the industry.**
+ **Build and maintain strong relationships with customers, consumers, NGOs, regulators, and industry peers to further Logitech's leadership in environmental responsibility.**
**Industry Alliances & Advocacy**
+ **Represent Logitech in sustainability-focused alliances, industry groups, and technical workgroups where we are members.**
+ **Actively participate in collaborative initiatives aimed at shaping sustainability standards, best practices, and future industry direction via innovation and next generation adoption to scale of responsible materials and technologies.**
+ **Lead advocacy efforts to support Logitech's vision for transparent environmental impact, sustainability-driven design, and cross-sector collaboration. Utilising carbon transparency labelling, among other approaches, to advocate for informed and responsible consumption.**
**Government Relations & Policy Influence**
+ **Work with our public policy and government advocacy team to engage with government agencies, regulators, and technical bodies to advocate for progressive sustainability policies and regulatory frameworks.**
+ **Monitor and influence emerging legislation and regulatory trends to align with Logitech's strategic sustainability goals.**
**Internal Collaboration & Regulatory Readiness**
+ **Work closely with Legal, Compliance, and the broader corporate Sustainability team to assess and anticipate regulatory developments.**
+ **Lead internal initiatives to position the company for early compliance and shape policy positions that reflect upcoming changes.**
+ **Collaborate with internal stakeholders to translate external trends into actionable strategies and policies.**
+ **Collaborate and lead internal teams on sustainability marketing initiatives**
**Sustainability Storytelling, Reporting & Transparency**
+ **Lead the way on expressing Logitech's sustainability story. Help to shape how our Corporate Communications and Marketing teams show up on sustainability. Drive an authenticity of approach and a consistency on the tone and manner in which we express our sustainability values and commitments.**
+ **Be the storyteller - celebrate our progress and share our ambition with accurate, impactful, and timely disclosures that reflect our achievements and commitments.**
+ **Oversee external sustainability reporting obligations including but not limited to CDP, DJSI, EcoVadis, NFM, and other ESG reporting.**
+ **Champion carbon transparency labeling and promote its adoption both internally and across industry networks.**
**Thought Leadership & Trend Monitoring**
+ **Represent Logitech at global and regional sustainability events to track trends, capture insights, and communicate Logitech's position and progress. Utilise this insight and influence to inform policy and strategy.**
+ **Build and nurture a broad network of sustainability professionals, policymakers, and influencers to enhance Logitech's voice and reputation.**
+ **Proactively identify and advocate for cross-sector sustainability initiatives and future-oriented solutions.**
**Key Qualifications**
**For consideration, you must bring the following skills and experiences to the team:**
+ **10+ years of progressive experience in sustainability, corporate affairs, public policy, or related roles. Preferred experience including 5+ years in a global leadership role delivering cross-functional results.**
+ **Bachelor's degree required; advanced degree in Environmental Science, Public Policy, Sustainability, or related field preferred.**
+ **Strong external communication, advocacy, and relationship-building skills.**
+ **Deep understanding of global environmental frameworks, ESG reporting, and sustainability regulations development approaches.**
+ **Demonstrated ability to represent an organization at high-profile events and engage with senior stakeholders.**
+ **Experience working with cross-functional teams and influencing internal and external decision-making.**
+ **Experience on Sustainability marketing and communications.**
+ **Proven track record in driving policy influence and sustainability leadership at an industry level.**
+ **Proven ability to help develop and implement sustainability strategies.**
**Personal Attributes**
+ **Credible, confident communicator and persuasive advocate.**
+ **Strategic thinker with strong problem-solving and collaboration skills.**
+ **Passionate about sustainability, innovation, and long-term impact.**
+ **Able to navigate complex stakeholder environments with diplomacy and integrity.**
+ **Recognized as a thought leader or active contributor in sustainability forums or working groups.**
+ **Skilled at balancing long-term vision with the agility to respond to dynamic regulatory and market conditions.**
+ **Passionate about innovation, design, and the role of technology in building a more sustainable world.**
Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.
Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don't meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!
We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can't wait to tell you more about them being that there are too many to list here and they vary based on location.
All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1- for assistance and we will get back to you as soon as possible.
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Community, Communications & Engagement Manager (Product & Technology)

Bentley Systems

Posted 4 days ago

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**Community, Communications & Engagement Manager (Product & Technology)**
Location: Ireland, UK or Netherlands (Office/ Hybrid/ Remote)
Travel: Around 10% travel is expected
Position Summary
Bentley Systems is the infrastructure engineering software company. Around the world, infrastructure professionals rely on Bentley software to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Together, we are advancing infrastructure for better quality of life.
Today, Bentley employs 5,500 people, located across 42 global locations.
We're hiring a Community, Communications & Engagement Manager to lead the inspirational engagement and expert communities of 1,600+ colleagues in Bentley's Product, Technology and UX organization. This role reports to the Chief of Staff in the Office of the CTO.
As a Community Manager, you will nurture and grow 5-10 expert-led 'Communities of Practice', ensuring their smooth operation through activities such as coaching speakers, developing content, scheduling calls, and maintaining distribution lists. Additionally, as colleague Communications lead, you will direct and execute internal Product & Technology communications, events, and all-hands calls, ensuring alignment and synchronization across functions.
The role is split roughly 50:50 between Community and internal Communications aspects.
**Responsibilities:**
+ Facilitating expert Community leaders to deliver impactful content, maximized reach and engagement, and managing associated administrative tasks.
+ Streamlining and improving Community tools and processes to ensure a seamless experience for users.
+ Creating sustainable content, guidelines, and frameworks to support thriving, fast-growing Communities.
+ Conducting competitive analysis to maintain a leading-edge experience in internal community engagement and strategy.
+ Collaborating with product, engineering, marketing, and other teams to foster staff participation in the Communities.
+ Once established in the role, pushing the bounds of the Community strategy to engage external experts as well as internal colleagues.
+ Research newsworthy items from across the organization, especially those that celebrate success in all corners of our global team.
+ Maintaining team intranets, Teams channels and other internally visible sources of content.
+ Drafting and proofing comms for Senior leaders (written, audio, visual - including video, slides).
+ Planning and maintaining a calendar and cadence of regular Comms, Events and All Hands for the Product & Technology organization.
+ Collecting feedback and listening for employee sentiment, and ensuring this is matched and addressed in comms.
+ Aligning with peers and colleagues in sister organizations across Bentley to amplify the power of Comms
**Qualifications:**
+ 5+ years of working in software environment, which includes enterprise B2B SaaS experience.
+ 3-5 years of experience participating in and building communities in product or technology (internal or external).
+ Experience of working in product-led, software organizations.
+ Public speaking, blogging, content development, and event facilitation experience.
+ Existing network from a diverse set of communities and social media platforms.
+ Facilitating complex and sensitive community management situations with humility, judgment, tact, and humor to deliver great internal content.
+ Working independently and autonomously, managing multiple competing priorities.
**What We Offer:**
+ A great Team and culture - please see our colleague video .
+ An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start.
+ An attractive salary and benefits package.
+ A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.
+ A company committed to making a real difference by advancing the world's infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.
#LI-SH
#LI-Remote
#LI-Hybrid
 **About Bentley Systems**
Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. Opportunity Employer:**
Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.
Equal Opportunity Employer/Minorities/Females/Veterans/Disabled
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Director of Innovation and Industry Engagement

Cork, Munster €125000 - €150000 Annually Tyndall National Institute

Posted 3 days ago

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permanent

Director of Innovation and Industry Engagement
Contract: Full Time/Fixed Term

Tyndall National Institute is an international leader in semiconductor research and innovation and a key actor and hosting partner in the delivery of the European Commission's 'Chips for Europe Initiative' (EU Chips Act).

As Ireland's leading research and innovation organisation and a flagship Institute of University College Cork, Tyndall's mission is to have a significant impact on the economic development of Ireland within a European and global context. Tyndall plays a major role in the delivery of 'Silicon Island', Ireland's national semiconductor strategy through its collaboration with industry, the commercialisation of intellectual property and the creation of new semiconductor related start-ups. With an annual turnover of around €60 million, the Institute has a community of 700 researchers, innovators, engineers, support staff, postgraduate students, and industry researchers-in-residence.

Significant progress has been made against the ambitious goals set out in the last Strategic Plan (Tyndall 2025) and the foundations have been laid for a new strategy that will see additional growth with more focus on the semiconductor sector out to 2030 and beyond. With significant committed Irish government support and EU Chips Act funding, our emerging strategy will see Tyndall scale in both capacity and capability for its innovation and industry engagement activities.

The new senior executive role of Director of Innovation and Industry Engagement was established in response to these investments and to ensure that we realise our ambitions for Ireland and the global semiconductor sector.

Reporting to the Tyndall CEO, the role will be responsible for all aspects, strategic and operational, of the Institute's innovation (commercialisation and new ventures, start-ups, spin-outs and spin-ins) and industry engagement (business development, collaborative research, EU Chips Act Pilot Lines) activities and portfolio. As a core member of the Tyndall Executive Leadership Team (ELT), the Director of Innovation and Industry Engagement will take overall executive responsibility for the delivery of our actions and activities in support of the 'Silicon Island' National Strategy and for ensuring that Tyndall remains best-in-class in working with the semiconductor and related sectors.

Duties and Responsibilities

  • Leadership and oversight of all aspects of Tyndall's innovation and entrepreneurship strategy and delivery, including the creation of spin-outs, support for start-ups, IP commercialisation, externally funded initiatives, ecosystem development activities, and entrepreneurial culture and capability.

  • Leadership and oversight of all aspects of Tyndall's industry engagement strategy and delivery, including the development and maintenance of strategic industry partnerships with large enterprises, development of the Irish semiconductor sector and support for SMEs, business development across the Institute, and support for research teams seeking industry partners.

  • Ensuring the success and sustainability of major externally funded activities such as the EU I-C3Chips Competence Centre and Tyndall's EU Chips Act Pilot Line Activities and the MCCI Technology Centre.

  • Executive responsibility for our partnership and mission delivery for relevant State Agencies such as Enterprise Ireland and IDA Ireland.

  • Close coordination and partnership with relevant units of University College Cork (UCC), particularly UCC Innovation and the wider Office of the Vice-President for Research and Innovation, and with the wider higher education ecosystem in Ireland.

  • Engagement with international research organisations in relation to strategic cooperation for innovation and development to the global semiconductor industry.

  • As part of the Tyndall ELT, ensure the development and delivery of the forthcoming Tyndall 2030 Strategic Plan with direct responsibility for delivery of relevant theme(s).

  • Direct line management of all senior managers within the Innovation and Industry engagement portfolio including all relevant hosted centres.

  • Carry out any additional duties as may reasonably be required given the executive-level nature of the post.

Essential Criteria

  • A primary degree in engineering, science or technology (or related field) and an MBA or other relevant postgraduate qualification.

  • Ability to develop, implement and lead innovation and industry engagement strategies aligned with the Institute's mission and strategy and the Silicon Island Semiconductor Strategy.

  • Strong knowledge of the semiconductor value chain and ecosystem trends, particularly in the context of the EU Chips Act and industrial research and development.

  • Proven senior-level commercial management experience ideally in the ICT sector with broad technical knowledge of the market for specialist ICT technologies and new venture development.

  • Successful business unit leadership in a similar management role within industry or a research organisation.

  • A proven track record in successfully managing strategic partnerships, fostering long-term collaborations and client relationship development, negotiating major bids, and high-value contract negotiation.

  • Demonstrable leadership capability to influence, inspire, motivate and manage an experienced team in a high-technology international business.

  • Skilled in structured processes and governance, with experience in large corporates or entrepreneurial environments.

  • Excellent communicator, able to articulate vision and value propositions clearly.

  • Experience in the management, transfer and licensing of technology within the public or private sectors.

  • Experience operating at executive or board level and collaborating effectively across multidisciplinary teams, with the ability to influence senior stakeholders across academia, government, and industry.

Desirable Criteria

  • Experience of operating with or within the Higher Education sector or the public sector and/or a demonstrated understanding of the related wider issues and challenges and the capacity to work effectively in partnership with public sector research teams.

  • Experience in the generation or development of technology-based start-up companies is desirable.

  • Knowledge/experience of national and international public funding environments, structures and procedures.

  • Experience of working with government agencies and officials at a senior level.

Conditions of Employment
Salary scale (new entrants): Senior Admin IIA (Grade 10) Salary scale €28,368- 0,759 (Scale B) per annum. Salary placement on appointment will be in accordance with public sector pay policy.

Informal enquiries can be made in confidence to Professor William Scanlon .
Closing date of applications is 1 pm Monday 15 September 2025 .

Application Instructions
Please make sure to attach an up-to-date CV/Resume AND a brief motivation letter outlining how you meet the 'Essential Criteria' for this role.

A full candidate information pack is available to download by clicking here .

Please note that Garda vetting and/or an international police clearance check may form part of the selection process. Please note that an appointment to posts advertised will be dependent on University approval, together with the terms of the employment control framework for the higher education sector.
At this time, Tyndall National Institute does not require the assistance of recruitment agencies.

Tyndall National Institute at University College Cork is an Equal Opportunities Employer .

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Head of Customer Engagement - Permanent - Advice Solutions

Dublin, Leinster €125000 - €150000 Annually Irish Life Group Services Limited

Posted 1 day ago

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permanent

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Head of Customer Engagement - Permanent - Advice Solutions

Location:

Dublin, IE

• Full Time Permanent position
• Hybrid role based in our City Centre offices

What we offer

We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.

We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.


At Irish Life, our purpose is to help people build better futures. Our company values shape everything we do and underpin our vision of being the driving force behind Ireland's financial, physical, and mental well-being.


We believe in doing the right thing -acting with integrity and making fair, responsible decisions. We aim high , setting ambitious goals and find better ways to innovate and improve. Our customers are at the heart of everything we do and we are dedicated to understanding their needs and exceeding their expectations. Achieving this this is only possible when we work best together -in a supportive, collaborative environment where every idea and contribution is valued.

Role Overview

We are seeking an experienced and strategic Head of Customer Engagement to lead the implementation of our customer engagement strategy with our 1.45m customers and beyond.

This role is critical in driving our planned vision for Irish Life of helping our customers build better futures by being better informed, advised and ultimately better off.

The person will lead a team of Marketing professionals with experience in this specialist area of Customer Engagement and will also lead cross functional teams to deepen our relationships with our customers and drive customer centric growth.

Team Background
  • This role sits within our Irish Life Marketing team in Advice Solutions (Consumer business) and reports to our Cx & Marketing Director.
  • The role has 3 direct reports and a team of 8 overall.

The overall Customer & Marketing team is responsible for:

  • Delivering our Customer Engagement strategy for existing customers and leads
  • Generating consumer interest to drive appointments and quotes
  • Leading engagement with our Broker partners to support their consideration of Irish Life
  • Supporting our Group Brand strategy through customer and channel activation
  • Driving our Customer Experience (CX) strategy across our service partners, supporting the Advisor, Broker and Customer experience
  • We also work closely with the wider Irish Life Group Customer Team, with a particular focus on delivering an aligned and singular customer experience.
What you will help us achieve

Specific responsibilities will include:

  • Leading and being accountable for the design, delivery and refinement of ourCustomer Engagement Strategy lead through the Marketing Team and delivered in conjunction with other areas of the business to achieve our defined business & customer success metrics
  • Have commercial accountability for the results of the programme, meeting engagement targets and enabling the achievement of our Sales targets
  • Support the development of Team Capabilities ensuring we have the right skills for roles and we are developing our people to stay ahead in this dynamic area
  • Drive support; adoption and design of our CRM tool (D365) ensuring we are maximising it's capability in our strategy and operationalising it brilliantly
  • Oversee the design and optimisation of omnichannel engagement ensuring we are utilising all available channels in an effective way (MyIrishLife; email; SMS; social; chatbot etc)
  • Drive leadership in the use of Data and Analytics to understand customer behaviour, pain points and opportunities for Engagement focused on solving problems for our customers
  • Work closely with our Cx lead to ensure we are reinforcing and promoting a strong experience for existing customers to buy more; stay longer and recommend us
  • Collaborate with all key functions and other business areas to align engagement efforts and lead relevant cross functional forums to ensure we are maximising and driving our strategy consistently across our business
  • Drive Innovative thinking into our programme staying ahead of future Industry trends and supporting and challenging ways of doing things better
  • Champion a Customer 1st culture across our business supporting and embedding the EPICC promises and our Brand promise
  • Leading the reporting and communication to our Senior Leadership Team ensuring we are focused on what matters most in improving customer engagement
  • Work with colleagues across the wider Irish Life business and with the central Customer Team to align our Customer strategy and experience
What you will need to be successful in the role
  • 8 years + in customer engagement; marketing or customer experience roles
  • Excellent leadership skills with clear examples of developing and leading a high performing team plus leading and influencing cross functionally
  • Demonstrated experience in design and development of Customer Engagement initiatives or programmes
  • Proven experience in lifecycle marketing and/or CRM platforms
  • Expertise in omni-channel communications
  • Analytical mindset with experience in using data to drive decision making
  • Exceptional communication and change management experience
  • Strong understanding of research principles and collating sources of Customer Insight
  • Demonstrated experience of developing measurable actions to drive improvement based based on Insights
  • 3rd level qualification in Business/Marketing or related discipline
  • Innovation and Change
  • Leadership
  • Communication and Influencing

About us

Irish Life is one of Ireland's largest financial institutions with a presence across a range of financial services markets. We are one of Ireland's leading financial services groups with over 1.5 million customers. For over 80 years, we've been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance.



It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies.



We are proud of our culture of developing and supporting the growth and professional development of our people. The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.

The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.

Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.

We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.

If you require any accommodations during the recruitment process please contact and we will be delighted to ensure you are fully supported to be your best.


ILFS supports Equal Opportunity and is regulated by the Central Bank of Ireland.

Provider

Description

Enabled

SAP as service provider

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  • "careerSiteCompanyId" is used to send the request to the correct data centre
  • "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
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Employee Success Advisor - HR Operations & Knowledge Management

Dublin, Leinster Reed Global

Posted 9 days ago

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Our Client is a leading global organisation with a well established Dublin operation. As part of their HR support team we are seeking a generalist, comfortable with HR policy, who will join a team providing Tier 1 support to their employees. The Role: Deliver exceptional customer support to employees and managers through our Salesforce-powered Concierge portal and social support channels. Own and evolve the knowledge content ecosystem - identify gaps, write and update articles, and ensure high-quality, searchable, and accessible content that improves self-service rates and drives T0 optimization. Act as a case deflection champion - using insights and AI-driven recommendations to continuously improve knowledge effectiveness and reduce case volumes. Support ongoing projects to enhance case handling efficiency, service catalog design, and integration of AI tools that optimize routing, auto-responses, and classification. Analyze support trends and collaborate with global teams to enhance knowledge workflows and shift volume left (T1 to T0). Serve as a subject matter expert in core HR processes including time off, benefits, employee data changes, and Workday transactions. Maintain a high standard of data accuracy and process integrity while navigating confidential and sensitive employee scenarios. Participate in User Acceptance Testing (UAT) for knowledge, case management, and Workday enhancements. Collaborate cross-functionally to support HR programs, content audits, process improvement initiatives, and adoption of scalable support models. Leverage case management metrics and SLA insights to drive service excellence, reduce friction, and enhance user experience. Candidate Requirements Bachelor's degree required 3-4 years of experience in HR operations, content management, or employee support within a shared services or centralized environment Strong writing skills with experience in creating or maintaining knowledge base articles, FAQs, and how-to content Demonstrated understanding of case deflection principles, content optimization, and agent enablement strategies Proficiency in case management and HR systems (Salesforce Service Cloud, Workday HCM, or similar) Analytical mindset with ability to interpret data trends and translate them into improvement opportunities High attention to detail with a structured and organized approach to process delivery Excellent communication and interpersonal skills with a customer-first mindset Comfortable working in fast-paced, global environments with shifting priorities Experience participating in system/process testing and change management efforts Familiarity with AI-powered support models, conversational bots, or virtual agents is a plus Reed Specialist Recruitment is an Employment Agency and an Employment Business for permanent and temporary recruitment. In response to your application Reed will contact you by phone, email or SMS to discuss it and related opportunities. You can opt out at any time using the links provided. Skills: HR HR policy HR administration Human resources workday SAP Benefits: Work From Home
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Employee Success Advisor - HR Operations & Knowledge Management

Dublin, Leinster Reed Global

Posted 9 days ago

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Job Title: Employee Success Advisor - HR Operations & Knowledge Management Location: Dublin, Ireland Level: Tier 1 HR Policy Support About the Role We are looking for a passionate and proactive Employee Success Advisor to join our HR Operations & Knowledge Management team in Dublin. This is a Tier 1 level role, focused on delivering high-quality, policy-aligned support to employees and managers across the EMEA region. This role blends HR service delivery, knowledge content management, and customer-first support. You'll play a key role in enhancing the employee experience through accurate case handling, content-driven self-service, and continuous improvement initiatives. Key Responsibilities Provide first-line HR policy support to employees and managers Deliver exceptional customer service, ensuring timely, accurate, and empathetic responses to HR queries. Maintain and improve the knowledge content ecosystem by identifying gaps, writing/updating articles, and ensuring content is accessible and effective. Champion case deflection by using insights and AI tools to improve self-service and reduce case volumes. Support projects that enhance case handling, service catalog design, and AI-driven support tools. Analyze support trends and collaborate globally to improve workflows and shift volume from Tier 1 to Tier 0. Act as a subject matter expert in core HR processes such as time off, benefits, employee data changes, and Workday transactions. Ensure data accuracy and confidentiality in all employee interactions. Participate in User Acceptance Testing (UAT) for system and process enhancements. Collaborate cross-functionally on content audits, process improvements, and scalable support initiatives. Use case metrics and SLA data to drive service excellence and improve user experience. Required Skills & Experience Bachelor's degree required. 3-4 years of experience in HR operations, shared services, or content management. Strong writing skills with experience creating or maintaining knowledge base content. Understanding of case deflection, content optimization, and agent enablement strategies. Proficiency in Workday HCM, or similar HR systems. Analytical mindset with the ability to interpret data and identify improvement opportunities. High attention to detail and a structured approach to process delivery. Excellent communication and interpersonal skills with a customer-first mindset. Comfortable working in a fast-paced, global environment. Experience with AI-powered support models, bots, or virtual agents is a plus. Language skills in German or French are a plus, but not required. Reed Specialist Recruitment is an Employment Agency and an Employment Business for permanent and temporary recruitment. In response to your application Reed will contact you by phone, email or SMS to discuss it and related opportunities. You can opt out at any time using the links provided. Skills: Policy Support HR Systems Proficiency Case Deflection & AI Tools
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