16 Employment Opportunity jobs in Ireland

Employment Caseworker required to work in our Turas Nua Kilkenny Office Monday-Friday 09:00-05:00(on-site) We are looking for candidates with strong customer service and administration experience. ABOUT TURAS NUA IPNES supports people who are over 12 months unemployed or employed part-time on low earnings, by providing intensive, targeted and personalised employment support services. The IPNES contract is delivered by Turas Nua, the Irish employability services provider. Turas Nua is wholly owned by FRS Network, an Irish cooperative social enterprise, which has been delivering services to Irish communities since 1980. PURPOSE OF ROLE As an Employment Caseworker, you will work with clients referred by the Department of Social Protection to IPNES. You will manage a caseload of clients, coordinating our internal support specialists and external organisations to provide a personalised, planned support service to each client, to help them gain sustainable employment. You will also provide each client with one-to-one advice and support to guide their progress towards employment. PERSON PROFILE A dynamic and adaptable person who can work in a fast-paced, client-focused and results driven environment. You will possess strong case management capabilities including, decision-making skills, relationship skills and problem-solving skills. Able to build rapport and trust with clients and motivate them to own their journey and achieve change. Highly self-motivated and able to work in an office and remotely as part of a team. Able to provide individual support to each client based on their particular needs. This requires a high level of understanding, patience and empathy, active listening skills and the ability to navigate more difficult conversations/interactions with professionalism and sensitivity. Able to deliver a high-quality service which creates positive outcomes for the individuals and the communities with which we work. KEY RESPONSIBILITIES: Develop and manage a robust case management plan for each client, working towards sustainable, full-time employment. use our industry-leading assessment technology to identify the clients goals, ambitions, and barriers to employment. Use the output from the assessment to inform a structured personal progression plan, agreed with the client. Recognise hidden motivations and conflict when assessing clients job-readiness, in order to address these with appropriate support and interventions. Provide coaching and mentoring to clients, including providing intensive job search support when the client is job ready. Identify, structure, and recommend training solutions in consultation with in-house tutors, to meet the specific learning and training needs of clients. Fast-track job-ready clients for immediate job interviews brokered by our Employer Services consultants. Maintain strong knowledge of the local labour market. Organise a daily schedule that includes face-to-face meetings, phone calls, online meetings, and email correspondence with clients and other service providers. Work closely with local and national specialist services (e.g., training, literacy, housing, health) to assist the client in their journey towards employment. Present and facilitate workshops and group-learning presentations to clients weekly. Achieve daily and monthly contractual key performance indicator (KPI) targets, managing a caseload of clients; for example, time-bound contacts, assessments, and support activities. Provide guidance and support for more job-ready clients during their initial weeks of employment, helping them to successfully transition to sustainable employment. Ensure that client interactions are recorded accurately on the CRM system. Ensure data protection regulations are fully adhered to. ESSENTIAL REQUIREMENTS Leaving Certificate or equivalent. Minimum of three years experience of working in a customer focused, target driven environment. Strong IT skills/experience in the use of Microsoft office. Excellent administrative skills fast & accurate data entry skills. The ability to build rapport and work effectively with a diverse range of individuals both in person and over the phone. Experience in delivering presentations is desirable but not essential. Strong prioritisation and time management skills. Fluent written and spoken English.

Employment Caseworker required to work in our Turas Nua Tullamore Office Monday-Friday 09:00-05:00(on-site) We are looking for candidates with strong customer service and administration experience. ABOUT TURAS NUA IPNES supports people who are over 12 months unemployed or employed part-time on low earnings, by providing intensive, targeted and personalised employment support services. The IPNES contract is delivered by Turas Nua, the Irish employability services provider. Turas Nua is wholly owned by FRS Network, an Irish cooperative social enterprise, which has been delivering services to Irish communities since 1980. PURPOSE OF ROLE As an Employment Caseworker, you will work with clients referred by the Department of Social Protection to IPNES. You will manage a caseload of clients, coordinating our internal support specialists and external organisations to provide a personalised, planned support service to each client, to help them gain sustainable employment. You will also provide each client with one-to-one advice and support to guide their progress towards employment. PERSON PROFILE A dynamic and adaptable person who can work in a fast-paced, client-focused and results driven environment. You will possess strong case management capabilities including, decision-making skills, relationship skills and problem-solving skills. Able to build rapport and trust with clients and motivate them to own their journey and achieve change. Highly self-motivated and able to work in an office and remotely as part of a team. Able to provide individual support to each client based on their particular needs. This requires a high level of understanding, patience and empathy, active listening skills and the ability to navigate more difficult conversations/interactions with professionalism and sensitivity. Able to deliver a high-quality service which creates positive outcomes for the individuals and the communities with which we work. KEY RESPONSIBILITIES: Develop and manage a robust case management plan for each client, working towards sustainable, full-time employment. use our industry-leading assessment technology to identify the clients goals, ambitions, and barriers to employment. Use the output from the assessment to inform a structured personal progression plan, agreed with the client. Recognise hidden motivations and conflict when assessing clients job-readiness, in order to address these with appropriate support and interventions. Provide coaching and mentoring to clients, including providing intensive job search support when the client is job ready. Identify, structure, and recommend training solutions in consultation with in-house tutors, to meet the specific learning and training needs of clients. Fast-track job-ready clients for immediate job interviews brokered by our Employer Services consultants. Maintain strong knowledge of the local labour market. Organise a daily schedule that includes face-to-face meetings, phone calls, online meetings, and email correspondence with clients and other service providers. Work closely with local and national specialist services (e.g., training, literacy, housing, health) to assist the client in their journey towards employment. Present and facilitate workshops and group-learning presentations to clients weekly. Achieve daily and monthly contractual key performance indicator (KPI) targets, managing a caseload of clients; for example, time-bound contacts, assessments, and support activities. Provide guidance and support for more job-ready clients during their initial weeks of employment, helping them to successfully transition to sustainable employment. Ensure that client interactions are recorded accurately on the CRM system. Ensure data protection regulations are fully adhered to. ESSENTIAL REQUIREMENTS Leaving Certificate or equivalent. Minimum of three years experience of working in a customer focused, target driven environment. Strong IT skills/experience in the use of Microsoft office. Excellent administrative skills fast & accurate data entry skills. The ability to build rapport and work effectively with a diverse range of individuals both in person and over the phone. Experience in delivering presentations is desirable but not essential. Strong prioritisation and time management skills. Fluent written and spoken English. Skills: Customer Service

Ambitious Employment Solicitor (3+ yrs PQE) sought by this internationalfirm (central Dublin office location). This position offers a solicitor with solid employment law advisory and contentious experience a lot ofautonomy whilst in a collaborative environment with multi-jurisdictional support. You will work alongside a reputationally sound senior Partner. If you wish to fast-track your career with a global firm, this could be for you as there will undoubtedly beplenty of opportunities for career development within thisfast growingDublin office. Contact Michelle Nolan in Lex Consultancy to learn about the firm, the type of work involved and the renumeration package on offer. Please note only candidates that match the minimum job requirements above will be contacted for this role. Skills: Employment law litigation advisory law Benefits: Pension, Health Insurance, Life Assurance, Bonus,

**Summary:**
As Employment Investigator at Meta, you will be responsible for conducting prompt, thorough, and fair investigations comprising background research, investigative interviews, and debrief meetings in partnership with Employment Law, HR and Employee Relations Business Partners, and the business. Although you will primarily conduct investigations in your local region (EMEA), you will be expected to manage some investigations cross-regionally.Success in this role will require working effectively across geographical and societal boundaries and discerning systemic issues revealed during the investigative process. Our Employment Investigators demonstrate a high degree of empathy balanced against being able to provide direct feedback and confront witnesses with difficult information. You must be able to communicate findings to the business in the form of verbal and/or written summaries and conclusions so that long-term solutions can be developed and applied. As an Employment Investigator, you will also have the opportunity to deliver compliance education programs and training designed proactively to address workplace issues.This position is offered as an 12-month Short-Term Employment, providing an excellent opportunity to contribute to our organization and develop your skills
**Required Skills:**
Employment Investigator, EMEA (Short-Term Employment) Responsibilities:
1. Manage complex employment related investigations, end-to-end, including conducting intake meetings, background research, investigative interviews, and debrief meetings, across Meta office locations within the Americas, Asia-Pacific, and Europe
2. Partner closely with global cross-functional partners within Employment Law, Human Resources and Employee Relations, Security, Internal Audit, etc., and business units to conduct prompt, thorough, and fair investigations
3. Investigate complaints involving violations of law or policy, including allegations of discrimination, harassment, retaliation, bullying, privacy concerns, conflict of interest, integrity, failure to escalate and other inappropriate behaviour
4. Conduct intake meetings and investigative interviews, background research, analyse and synthesise relevant documents and data to make factual findings that address all relevant policy issues
5. prepares reports, summaries and presents verbal and/or written debriefs appropriate stakeholders on investigation findings
6. Skilled at identifying systemic challenges and leveraging data-driven insights to design and implement sustainable, long-term solutions
7. Provide timely communication to all relevant parties throughout the investigations process, including responding to case escalations
8. Remain respectful and empathetic in the face of difficult and uncomfortable situations surrounding an investigation
**Minimum Qualifications:**
Minimum Qualifications:
9. 10+ years of experience conducting investigations that will withstand legal scrutiny in multiple jurisdictions
10. Proven ability to work independently, prioritize tasks effectively, and exercise sound judgment in decision-making
11. Exhibit strong collaborative relationship management skills while effectively navigating a dynamic, cross-functional environment
12. Experience documenting investigations findings and recommendations
13. Proven experience in presenting insights and strategic recommendations to leadership and key stakeholders, effectively addressing diverse perspectives
14. Problem-solving, analytical, critical thinking skills and high degree of confidence working with data
15. Flexible and adaptable to rapidly changing environment
**Preferred Qualifications:**
Preferred Qualifications:
16. Bachelor degree in HR/Business, Employee Relations and / or Employment Law
17. Experience identifying relevant legal issues
18. Experience, either in conducting and/or managing investigations or in practicing employment law
**Industry:** Internet

Employment Legal Counsel - Office with Flex - Dublin, Ireland
ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
The role is Office Hybrid (60% office-based) in our HQ in Leopardstown, Dublin 18.
This is an newly created and exciting opportunity for legal counsel with experience in Employment Law to join ICON's highly professional and experienced in-house legal department. You'll be providing legal support and advice as part of ICON's Global Employment Law team regarding all aspects of employment law matters. As the legal expert to our Human Resources teams, you'll be advising on matters relating to employee relations, internal investigations, policies and procedures.
Although your aligned region will be EMEA, there will be opportunity to be involved in employment law globally.
**Responsibilities will include:**
+ Advising on a wide range of employment law issues to Human Resources team across EMEA on a range of employment law issues including recruiting, hiring, performance management, employee relations, compensation and benefits, leaves of absence, contingent workforces, and other employment-related matters.
+ Drafting and advising on employment-related agreements, guidelines, contracts, benefits plans, and policies.
+ Partnering with Legal and Human Resources to build efficient processes to maintain compliance with EMEA employment laws and regulations.
+ Providing pragmatic day-to-day employment advice and counselling to members of Human Resources that aligns with business goals while minimizing legal risk.
+ Responsible for managing employment disputes across Europe, including administrative, tribunal, and court proceedings, through effective coordination of external counsel.
+ Manage various legal projects to completion in an efficient and effective manner and liaise with internal stakeholders in the business for input and support in such projects.
+ Engage and liaise with external counsel where it is required
**Experience & Knowledge Requirements:**
+ A qualified lawyer with 5+ PQE and a strong level expertise in EU/ EMEA Employment Law.
+ Ability to dispense direct and actionable feedback to business stakeholders at all levels tactfully.
+ Strong problem-solving skills with the ability to quickly assess potential for risk and opportunity.
+ Ability to synthesize large volumes of information and present concise, commercial conclusions and recommendations to the business.
+ Self-starter with the ability to work under their own initiative - although there will be peer support from the wider legal team, this will be the only Employment Counsel specialist/ Subject Matter Expert in the EMEA region.
+ Demonstrate ability to work under pressure and/or tight timelines in a fluid/fast-paced, highly collaborative, team environment.
+ Proven discretion, tact and probity in handling confidential and sensitive information.
#LI-Hybrid
#LI-MK2
**What ICON can offer you:**
Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
+ Various annual leave entitlements
+ A range of health insurance offerings to suit you and your family's needs.
+ Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
+ Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being.
+ Life assurance
+ Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site ( to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here ( in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here ( to apply

Employment Caseworker required to work in our Turas Nua Tipperary Monday-Friday 09:00-05:00(on-site) We are looking for candidates with strong customer service and administration experience. ABOUT TURAS NUA IPNES supports people who are over 12 months unemployed or employed part-time on low earnings, by providing intensive, targeted and personalised employment support services. The IPNES contract is delivered by Turas Nua, the Irish employability services provider. Turas Nua is wholly owned by FRS Network, an Irish cooperative social enterprise, which has been delivering services to Irish communities since 1980. PURPOSE OF ROLE As a caseworker, you will work with clients referred by the Department of Social Protection to IPNES. You will manage a caseload of clients, coordinating our internal support specialists and external organisations to provide a personalised, planned support service to each client, to help them gain sustainable employment. You will also provide each client with one-to-one advice and support to guide their progress towards employment. PERSON PROFILE A dynamic and adaptable person who can work in a fast-paced, client-focused and results driven environment. You will possess strong case management capabilities including, decision-making skills, relationship skills and problem-solving skills. Able to build rapport and trust with clients and motivate them to own their journey and achieve change. Highly self-motivated and able to work in an office and remotely as part of a team. Able to provide individual support to each client based on their particular needs. This requires a high level of understanding, patience and empathy, active listening skills and the ability to navigate more difficult conversations/interactions with professionalism and sensitivity. Able to deliver a high-quality service which creates positive outcomes for the individuals and the communities with which we work. KEY RESPONSIBILITIES: Develop and manage a robust case management plan for each client, working towards sustainable, full-time employment. use our industry-leading assessment technology to identify the clients goals, ambitions, and barriers to employment. Use the output from the assessment to inform a structured personal progression plan, agreed with the client. Recognise hidden motivations and conflict when assessing clients job-readiness, in order to address these with appropriate support and interventions. Provide coaching and mentoring to clients, including providing intensive job search support when the client is job ready. Identify, structure, and recommend training solutions in consultation with in-house tutors, to meet the specific learning and training needs of clients. Fast-track job-ready clients for immediate job interviews brokered by our Employer Services consultants. Maintain strong knowledge of the local labour market. Organise a daily schedule that includes face-to-face meetings, phone calls, online meetings, and email correspondence with clients and other service providers. Work closely with local and national specialist services (e.g., training, literacy, housing, health) to assist the client in their journey towards employment. Present and facilitate workshops and group-learning presentations to clients weekly. Achieve daily and monthly contractual key performance indicator (KPI) targets, managing a caseload of clients; for example, time-bound contacts, assessments, and support activities. Provide guidance and support for more job-ready clients during their initial weeks of employment, helping them to successfully transition to sustainable employment. Ensure that client interactions are recorded accurately on the CRM system. Ensure data protection regulations are fully adhered to. ESSENTIAL REQUIREMENTS Leaving Certificate or equivalent. Minimum of three years experience of working in a customer focused, target driven environment. Strong IT skills/experience in the use of Microsoft office. Excellent administrative skills fast & accurate data entry skills. The ability to build rapport and work effectively with a diverse range of individuals both in person and over the phone. Experience in delivering presentations in a group(desirable not essential). Strong prioritisation and time management skills. Fluent written and spoken English. Recruiter:Joyce Coffey Skills: Call Center Retail Hospitality

Employment Caseworker required to work in our Turas Nua Tipperary Office Monday-Friday 09:00-05:00(on-site) We are looking for candidates with strong customer service and administration experience. ABOUT TURAS NUA IPNES supports people who are over 12 months unemployed or employed part-time on low earnings, by providing intensive, targeted and personalised employment support services. The IPNES contract is delivered by Turas Nua, the Irish employability services provider. Turas Nua is wholly owned by FRS Network, an Irish cooperative social enterprise, which has been delivering services to Irish communities since 1980. PURPOSE OF ROLE As a caseworker, you will work with clients referred by the Department of Social Protection to IPNES. You will manage a caseload of clients, coordinating our internal support specialists and external organisations to provide a personalised, planned support service to each client, to help them gain sustainable employment. You will also provide each client with one-to-one advice and support to guide their progress towards employment. PERSON PROFILE A dynamic and adaptable person who can work in a fast-paced, client-focused and results driven environment. You will possess strong case management capabilities including, decision-making skills, relationship skills and problem-solving skills. Able to build rapport and trust with clients and motivate them to own their journey and achieve change. Highly self-motivated and able to work in an office and remotely as part of a team. Able to provide individual support to each client based on their particular needs. This requires a high level of understanding, patience and empathy, active listening skills and the ability to navigate more difficult conversations/interactions with professionalism and sensitivity. Able to deliver a high-quality service which creates positive outcomes for the individuals and the communities with which we work. KEY RESPONSIBILITIES: Develop and manage a robust case management plan for each client, working towards sustainable, full-time employment. use our industry-leading assessment technology to identify the client's goals, ambitions, and barriers to employment. Use the output from the assessment to inform a structured personal progression plan, agreed with the client. Recognise hidden motivations and conflict when assessing clients' job-readiness, in order to address these with appropriate support and interventions. Provide coaching and mentoring to clients, including providing intensive job search support when the client is job ready. Identify, structure, and recommend training solutions in consultation with in-house tutors, to meet the specific learning and training needs of clients. Fast-track job-ready clients for immediate job interviews brokered by our Employer Services consultants. Maintain strong knowledge of the local labour market. Organise a daily schedule that includes face-to-face meetings, phone calls, online meetings, and email correspondence with clients and other service providers. Work closely with local and national specialist services (e.g., training, literacy, housing, health) to assist the client in their journey towards employment. Present and facilitate workshops and group-learning presentations to clients weekly. Achieve daily and monthly contractual key performance indicator (KPI) targets, managing a caseload of clients; for example, time-bound contacts, assessments, and support activities. Provide guidance and support for more job-ready clients during their initial weeks of employment, helping them to successfully transition to sustainable employment. Ensure that client interactions are recorded accurately on the CRM system. Ensure data protection regulations are fully adhered to. ESSENTIAL REQUIREMENTS Leaving Certificate or equivalent. Minimum of three years' experience of working in a customer focused, target driven environment. Strong IT skills/experience in the use of Microsoft office. Excellent administrative skills - fast & accurate data entry skills. The ability to build rapport and work effectively with a diverse range of individuals both in person and over the phone. Experience in delivering presentations in a group(Desirable not essential). Strong prioritisation and time management skills. Fluent written and spoken English. Skills: Admin customer service customer care

Employment Caseworker required for our Carlow Office Monday-Friday 09:00-05:00 We are looking for candidates with strong customer service and administration experience. ABOUT TURAS NUA IPNES supports people who are over 12 months unemployed or employed part-time on low earnings, by providing intensive, targeted and personalised employment support services. The IPNES contract is delivered by Turas Nua, the Irish employability services provider. Turas Nua is wholly owned by FRS Network, an Irish cooperative social enterprise, which has been delivering services to Irish communities since 1980. ABOUT DEPARTMENT IPNES supports people who are over 12 months unemployed or employed part-time on low earnings, by providing intensive, targeted and personalised employment support services. The IPNES contract is delivered by Turas Nua, the Irish employability services provider. Turas Nua is wholly owned by FRS Network, an Irish cooperative social enterprise, which has been delivering services to Irish communities since 1980. PURPOSE OF ROLE As a caseworker, you will work with clients referred by the Department of Social Protection to IPNES. You will manage a caseload of clients, coordinating our internal support specialists and external organisations to provide a personalised, planned support service to each client, to help them gain sustainable employment. You will also provide each client with one-to-one advice and support to guide their progress towards employment. PERSON PROFILE A dynamic and adaptable person who can work in a fast-paced, client-focused and results driven environment. You will possess strong case management capabilities including, decision-making skills, relationship skills and problem-solving skills. Able to build rapport and trust with clients and motivate them to own their journey and achieve change. Highly self-motivated and able to work in an office and remotely as part of a team. Able to provide individual support to each client based on their particular needs. This requires a high level of understanding, patience and empathy, active listening skills and the ability to navigate more difficult conversations/interactions with professionalism and sensitivity. Able to deliver a high-quality service which creates positive outcomes for the individuals and the communities with which we work. KEY RESPONSIBILITIES: Develop and manage a robust case management plan for each client, working towards sustainable, full-time employment. use our industry-leading assessment technology to identify the client's goals, ambitions, and barriers to employment. Use the output from the assessment to inform a structured personal progression plan, agreed with the client. Recognise hidden motivations and conflict when assessing clients' job-readiness, in order to address these with appropriate support and interventions. Provide coaching and mentoring to clients, including providing intensive job search support when the client is job ready. Identify, structure, and recommend training solutions in consultation with in-house tutors, to meet the specific learning and training needs of clients. Fast-track job-ready clients for immediate job interviews brokered by our Employer Services consultants. Maintain strong knowledge of the local labour market. Organise a daily schedule that includes face-to-face meetings, phone calls, online meetings, and email correspondence with clients and other service providers. Work closely with local and national specialist services (e.g., training, literacy, housing, health) to assist the client in their journey towards employment. Present and facilitate workshops and group-learning presentations to clients weekly. Achieve daily and monthly contractual key performance indicator (KPI) targets, managing a caseload of clients; for example, time-bound contacts, assessments, and support activities. Provide guidance and support for more job-ready clients during their initial weeks of employment, helping them to successfully transition to sustainable employment. Ensure that client interactions are recorded accurately on the CRM system. Ensure data protection regulations are fully adhered to. ESSENTIAL REQUIREMENTS Leaving Certificate or equivalent. Minimum of three years' experience of working in a customer focused, target driven environment. Strong IT skills/experience in the use of Microsoft office. Excellent administrative skills - fast & accurate data entry skills. The ability to build rapport and work effectively with a diverse range of individuals both in person and over the phone. Experience in delivering presentations in a group (desirable not essential) Strong prioritisation and time management skills. Fluent written and spoken English. Skills: Admin customer service customer care

Employment Caseworker required to work in our Turas Nua Tullamore Office Monday-Friday 09:00-05:00(on-site) We are looking for candidates with strong customer service and administration experience. ABOUT TURAS NUA IPNES supports people who are over 12 months unemployed or employed part-time on low earnings, by providing intensive, targeted and personalised employment support services. The IPNES contract is delivered by Turas Nua, the Irish employability services provider. Turas Nua is wholly owned by FRS Network, an Irish cooperative social enterprise, which has been delivering services to Irish communities since 1980. PURPOSE OF ROLE As a caseworker, you will work with clients referred by the Department of Social Protection to IPNES. You will manage a caseload of clients, coordinating our internal support specialists and external organisations to provide a personalised, planned support service to each client, to help them gain sustainable employment. You will also provide each client with one-to-one advice and support to guide their progress towards employment. PERSON PROFILE A dynamic and adaptable person who can work in a fast-paced, client-focused and results driven environment. You will possess strong case management capabilities including, decision-making skills, relationship skills and problem-solving skills. Able to build rapport and trust with clients and motivate them to own their journey and achieve change. Highly self-motivated and able to work in an office and remotely as part of a team. Able to provide individual support to each client based on their particular needs. This requires a high level of understanding, patience and empathy, active listening skills and the ability to navigate more difficult conversations/interactions with professionalism and sensitivity. Able to deliver a high-quality service which creates positive outcomes for the individuals and the communities with which we work. KEY RESPONSIBILITIES: Develop and manage a robust case management plan for each client, working towards sustainable, full-time employment. use our industry-leading assessment technology to identify the client's goals, ambitions, and barriers to employment. Use the output from the assessment to inform a structured personal progression plan, agreed with the client. Recognise hidden motivations and conflict when assessing clients' job-readiness, in order to address these with appropriate support and interventions. Provide coaching and mentoring to clients, including providing intensive job search support when the client is job ready. Identify, structure, and recommend training solutions in consultation with in-house tutors, to meet the specific learning and training needs of clients. Fast-track job-ready clients for immediate job interviews brokered by our Employer Services consultants. Maintain strong knowledge of the local labour market. Organise a daily schedule that includes face-to-face meetings, phone calls, online meetings, and email correspondence with clients and other service providers. Work closely with local and national specialist services (e.g., training, literacy, housing, health) to assist the client in their journey towards employment. Present and facilitate workshops and group-learning presentations to clients weekly. Achieve daily and monthly contractual key performance indicator (KPI) targets, managing a caseload of clients; for example, time-bound contacts, assessments, and support activities. Provide guidance and support for more job-ready clients during their initial weeks of employment, helping them to successfully transition to sustainable employment. Ensure that client interactions are recorded accurately on the CRM system. Ensure data protection regulations are fully adhered to. ESSENTIAL REQUIREMENTS Leaving Certificate or equivalent. Minimum of three years' experience of working in a customer focused, target driven environment. Strong IT skills/experience in the use of Microsoft office. Excellent administrative skills - fast & accurate data entry skills. The ability to build rapport and work effectively with a diverse range of individuals both in person and over the phone. Experience in delivering presentations in a group(Desirable not essential). Strong prioritisation and time management skills. Fluent written and spoken English. Recruiter:Joyce Coffey Skills: Admin customer service customer care