492 Engagement Manager jobs in Ireland

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?

The Role: How you'll make an impact at Personio
This position is office-based (hybrid) in either Munich, Berlin, Dublin, Amsterdam or London
As an Engagement Manager within our Professional Services team, you will play a key role in shaping the customer journey — from scoping to booking revenue and resulting customer outcomes. Acting as the strategic bridge between our Sales, Product, and Customer Success teams, you will scope services engagements, ensure target attach rates, and help customers realize value quickly and predictably. This is a hands-on role where success is measured not just by revenue and deal execution, but by the strength of the relationships you build and the outcomes you help deliver.

You'll work closely with both enterprise and mid-market clients, advising on the right implementation path, balancing standardisation with customisation, and ensuring our service offerings align with their goals. This role is ideal for someone who thrives at the intersection of consultative sales, delivery planning, and cross-functional coordination. This role is for true builders - those who can execute operations but also build scalable process to enable scale.

Role Responsibilities: What you'll do

• Customer Scoping & Solution Design
• Lead Professional Services scoping workshops, translating customer needs into tailored service solutions and Statements of Work.
• Advise customers on best-fit implementation approaches, balancing speed, complexity, and long-term success.
• Commercial Execution & Sales Partnership
• Own Professional Services opportunity pipeline and forecasting in collaboration with Sales.
• Support Sales in pre-sales motions by shaping deal structures, addressing objections, and establishing pricing frameworks.
• Ensure seamless handover from Sales to Delivery through rigorous documentation and expectation alignment.
• Partner with Operations and Finance to track profitability and utilization at the engagement level.
• Delivery Readiness & Project Planning
• Collaborate with internal teams to secure the right delivery resources and timelines for each engagement.
• Define role mix, estimate effort, and structure project plans for both packaged and bespoke service offerings.
• Internal Enablement & Continuous Improvement
• Act as the voice of Professional Services across Sales, Customer Success, and Marketing — ensuring alignment on service capabilities, messaging, and commercial guardrails.
• Identify patterns and gaps across engagements and feed into our delivery methodology, pricing models, and product feedback loops.
• Contribute to onboarding and coaching of new Engagement Managers to accelerate team effectiveness.

Measures of success

• Commercial Outcomes: Meet or exceed services bookings targets, with strong attach rates and margin discipline.
• Scoping Quality: Deliver clear, complete, and reference-able Statements of Work that align with customer expectations and internal capabilities.
• Forecast Accuracy: Provide reliable visibility into PS pipeline, resourcing needs, and revenue recognition timelines.
• Collaboration Impact: Drive alignment and satisfaction across internal teams through consistent communication and execution.

Role Requirements: What you need to succeed

• 5+ years of relevant experience in Professional Services, Solutions Consulting, or Customer Success — ideally in a SaaS or tech-enabled services environment.
• Fluent in German and English (written and verbal); additional European languages are a plus.
• Proven ability to manage complex engagements and facilitate multi-stakeholder conversations.
• Strong commercial acumen: confident in estimating project effort, structuring SoWs, and discussing budget, timelines, and risk.
• Experience partnering with sales teams on deal strategy, scoping workshops, and pre-sales motions.
• Able to synthesise technical and business requirements to create delivery plans that are both scalable and tailored.
• Skilled communicator—clear, persuasive, and credible with customers and colleagues at all levels.

Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

• Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:
• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation)
• Make an impact on the environment and society with Impact Days
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Find your best way to work with our office-led, remote-friendly PersonioFlex Most teams offer a roughly 50% remote, 50% in-office working framework
• Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
• Engage in a high-impact working environment with flat hierarchies and short decision-making processes

Job Description

The Business Engagement team at HedgeServ is seeking experienced professionals from NAV or Middle Office functions to support the testing, deployment, and validation of our applications. This role is pivotal in ensuring our applications meet the highest standards through strategic testing processes and close collaboration with development and business teams. ). There is a focus on strategic testing processes and procedures that enhance the quality of our applications and ensuring that the company standards and specifications are met.

The successful applicant will play a key role in managing User Acceptance Testing (UAT), Client-Specific Quality Assurance (QA), and driving initiatives that enhance operational efficiency. While no prior experience in the application development lifecycle is required, an interest in automation and testing is essential.

Key Accountabilities of the Role

Note: Responsibilities may evolve based on client structure and business needs.

• Collaborate with global teams across New York, Sofia, Cork, and Dublin to uphold HedgeServ's quality standards.
• Partner with client service and development teams to understand and support key client deliverables as well as customized deliverables.
• Develop and maintain Acceptance Criteria Checklists tailored to client processes.
• Validate release candidate builds and raise issues or bugs to product owners.
• Support automated testing efforts and triage discrepancies.
• Facilitate business sign-off for releases and contribute to rollout and deprecation planning of new technology, workflows and processes.
• Define test cases for new functionality in collaboration with Product and Business teams.
• Act as a subject matter expert (SME) on projects involving the Business Engagement team.
• Drive initiatives to improve efficiency and quality for HedgeServ clients.

Pre-requisite knowledge, skills and experience

Required Experience & Skills:

• 4+ years of experience in a NAV or Middle Office role.
• Degree in Accounting, Finance, Business, or Computer Science.
• Strong systems, product and process knowledge
• Strong analytical and problem-solving skills.
• Reliable, Dependable, Approachable & Committed
• Excellent verbal and written communication in English.
• Comfortable working independently and in a team environment.
• High attention to detail and a proactive approach to issue resolution.
• Strong interpersonal skills and a collaborative mindset.
• Demonstrated leadership and ownership of tasks.
• Ability to manage multiple projects simultaneously.

Desirable:

• IT literacy with a familiarity of automation tools or testing frameworks.
• Experience working in a cross-functional, global environment.

Why Join the Business Engagement team?

• HedgeServ's Business Engagement team value innovation, collaboration, and continuous improvement. You'll be part of a team that's involved in shaping the future of Hedgeserv's technology, with opportunities to grow, lead, and make a real impact.

The Organisation

Early Childhood Ireland is the leading children's advocacy and membership organisation. We work in partnership with our members to achieve quality experiences for every child in Early Years and School Age care settings. We advocate for an effective and inclusive Early Years and School Age care system which values, supports, and invests in childhood, children and services.

The Role

The purpose of this post is to consolidate Early Childhood Ireland's already significant role in policy development and in influencing positive change for children, settings and the Early Years and School Age Care system in Ireland. The Manager plays a key role in ensuring that the organisation achieves the ambitions of our strategic plan: to advocate for children, and to work with our members to demonstrate and champion high-quality services, practices and outcomes in centres and childminders' homes. The post holder is responsible for shaping and delivering a programme of stakeholder engagement and with connecting the experiences of Early Childhood Ireland's member settings with policy and programme development.

As part of the Policy, Advocacy and Campaigning team and the Management team of the organisation, the Manager is also an internal champion for gathering and analysing data, research and the expertise of members and colleagues to ensure the organisation's impact on change in the Early Years and School Age Care system.

With others on the Policy, Advocacy and Campaigning team, the Manager monitors closely the progress or otherwise of key Early Childhood Ireland advocacy goals as well as government commitments for children, settings and the Early Years and School Age Care system. The postholder will develop and consolidate existing relationships with key stakeholders and coordinate Early Childhood Ireland's extensive involvement in policy and practice forums. The role is busy and rewarding and will require the holder to be both proactive and reactive in working to progress the vision and mission of Early Childhood Ireland.

The Manager is a senior member of the Policy, Advocacy and Campaigning Team and will also serve as a resource and contributor throughout the organisation

Salary and Key Benefits:

A salary in the range of
€53,817 and €59,755
is offered,
commensurate with skills, qualifications and experience.

As a team member at Early Childhood Ireland, you will enjoy a variety of benefits that include contributory health and pension schemes, as well as generous paid leave allowances. We value career development and offer paid educational assistance, p
rofessional fees and training opportunities as applicable. Team members also have access to an employee assistance programme.

At Early Childhood Ireland, we are committed to investing in our people and culture to ensure that as an organisation we deliver on our strategic plan while also continuing to be a great place to work. We are currently operating on a blended working basis, offering great flexibility to our employees and
providing excellent opportunities to learn, grow and thrive.

Location: Hybrid.

Our head office is in Tallaght; Dublin 24 and we are currently working on a blended basis with time to be spent

working remotely and at our national office – the combination to be agreed with the successful candidate.

Contact/application and requirements information:

For the full job description and details on how to apply,

If you would like to have a confidential conversation about the role, please reach out to Gillian Moore –

Early Childhood Ireland strives to be an Equal Opportunities Employer.

Early Childhood Ireland believes the protection and welfare of all children is of paramount importance and is committed to implementing robust safeguarding procedures throughout the recruitment process. The organisation is aligned to Children First National Guidance 2017, Children First Act 2015 and the National Vetting Bureau (Children and Vulnerable Persons) Act, 2012 in all aspects of work.

We do not require the support of recruitment agencies at this time.

Culture & Engagement Manager - 12 Month Contract

Dublin (Hybrid)

About the Role

Sanderson is partnering with its leading client to hire a strategic and people focused Culture & Engagement Manager to lead the development and delivery of initiatives that shape organisational culture, enhance employee engagement, and build leadership capability. This role is key to aligning people with the organisation's mission, values, and strategic goals.

Key Responsibilities

• Culture
  : Drive programmes that foster a unified, values-led culture. Lead interventions and implement insights from recent culture assessments to support organisational development.
• Engagement
  : Collaborate with senior leaders to design and deliver engagement strategies, including surveys and action plans, that promote a high-performing, inclusive workplace.
• Leadership Development
  : Roll out leadership programmes and tools that build capability across all levels. Promote coaching and continuous learning to embed a high-performance culture.
• Stakeholder Management
  : Build strong relationships across the organisation, champion service excellence, and lead with integrity and innovation.

What We're Looking For

• Minimum 5 years' experience in culture, engagement, leadership development, or related HR disciplines.
• Proven ability to lead strategic programmes, manage multiple priorities, and influence senior stakeholders.
• Strong facilitation, communication, and project management skills.
• A relevant third-level qualification is desirable.

At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site.

Within our consult and construct business, we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project.

The Project
The project is a generational project providing Dublin & Ireland with a much needed world class Metro system to support the fast growing population. The project is an 18.8km fully autonomous Metro system, consisting of 16 stations, 2 significant tunnelled section and a number of significant structures along the alignment. The project will integrate existing transportation systems through the city and surrounding areas, including the Dublin airport, Irish Rail and the LUAS. The role-holder will form part of the HSSEQ team within the HSSEQ Directorate, reporting to the project quality lead. The successful candidate must lead by example and serve as a role model ensuring the highest standards are adopted across the project.

Our Values Shape The Way We Consult & Construct And Define The People We Want To Join Us On Our Journey, They Are

• Safety first - Going home safe and well
• Client focus - Deliver on our promise
• Integrity - Always do the right thing
• Create opportunity - For our people to excel

Reporting to the Market Engagement Lead, provide management and coordination for the Market Engagement team and their activities; with the primary focus on overseeing supplier engagement processes, ensuring effective communication, and implementing strategies to capture and utilise market insights to inform procurement decisions. Create and develop Market Consultation Information Packs and Questionnaire templates to facilitate effective supplier engagement. Ensure these packs provide accurate timelines and governance for all external events, updating them on a monthly basis.

You'll Be Responsible For

• Create and develop the market engagement tracker and Plan On A Page to monitor timelines for all work packages and external market engagement.
• Supervise the daily management of the market engagement inbox, working closely with the communications team to record all incoming communications from the market.
• Attend weekly meetings with the Supply Chain Management Team to provide updates on the engagement tracker and ensure alignment on objectives.
• Create and develop market sounding templates to be used and shared across MetroLink directorates, ensuring project directors are kept updated on all market engagements.
• Support all press releases for the supply chain function, collaborating with the MetroLink communication team to ensure effective external communication.
• Manage the PINS and their delivery dates, keeping the Supply Chain Management Team updated with PIN information and sharing updates across the directorates.
• Work with the Market Engagement Lead during the clarification process, working with the external market on all clarification information related to work packages, PIN proposals, etc.
• Supports the Market Engagement Lead to collaborate with outside vendors and the communications team to produce information packs for market events. Prepare and manage documents and presentations for external supply chain events.
• Attend and assist external events to support the team as required.
• Develop and maintain effective relationships with key suppliers and industry groups.
• Ensure the provision of up-to-date market intelligence for use in procurement decision-making, updating the leadership team on trends and potential market risks and support the publishing of a record of appointed major contractors and nominated contacts for use by SMEs who are seeking involvement in MetroLink.
• Support the Market Engagement team by providing key considerations of the supply market, support during the full procurement lifecycle as it relates to PSCM.
• Work with the Supply Chain Management Team to ensure that a Supply Chain capacity model is developed and updated, including maintaining a supplier database, and that the Supply Chain Map and Contractor Matrix are populated with up-to-date information.
• Ensure that the Procurement Supply Chain Team (PSCT) liaise with software providers to maintain the latest upgrades and appropriate skill levels.
• Ensure that designated users are trained and updated in the latest software used in delivering the Supply Chain Strategy.

You'll Need To Have

• Project management experience working within the rail, transportation, underground, tunnelling, civil engineering

and construction industry with a history of being point of contact between clients, contractors, consultants and external parties; ensuring projects are compliant with relevant regulations and codes; managing vendor relationships ensuring timely delivery of information and services.

• Knowledge and understanding of the complete procurement contract management and supplier relationship management cycle Knowledge of the NEC and other standard contract forms and commercial risks.
• Working towards a professional qualification such as Chartered Institute of Procurement & Supply (CIPS), Royal Institute of Chartered Surveyors (RICS) or relevant equivalent e.g. Membership of Institute of Management Consulting or Association of Project Management is desirable
• A degree in engineering, construction or a related subject matter or equivalent experience is desirable.
• A minimum 8 years of experience in construction project management or market engagement with a proven track record in successfully managing large-scale construction projects.
• Strong understanding of the construction landscape as it relates to vendors, processes and management.
• Competent in Microsoft Office.

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria, please apply as you may still be the best candidate for this role or another role within our organisation.

We are also open to discussing part-time, flexible, and hybrid working options if suitable within the role.

At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site.

Within our consult and construct business, we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project.

The Project
The project is a generational project providing Dublin & Ireland with a much needed world class Metro system to support the fast growing population. The project is an 18.8km fully autonomous Metro system, consisting of 16 stations, 2 significant tunnelled section and a number of significant structures along the alignment. The project will integrate existing transportation systems through the city and surrounding areas, including the Dublin airport, Irish Rail and the LUAS. The role-holder will form part of the HSSEQ team within the HSSEQ Directorate, reporting to the project quality lead. The successful candidate must lead by example and serve as a role model ensuring the highest standards are adopted across the project.

Our Values Shape The Way We Consult & Construct And Define The People We Want To Join Us On Our Journey, They Are

• Safety first - Going home safe and well
• Client focus - Deliver on our promise
• Integrity - Always do the right thing
• Create opportunity - For our people to excel

Reporting to the Market Engagement Lead, provide management and coordination for the Market Engagement team and their activities; with the primary focus on overseeing supplier engagement processes, ensuring effective communication, and implementing strategies to capture and utilise market insights to inform procurement decisions. Create and develop Market Consultation Information Packs and Questionnaire templates to facilitate effective supplier engagement. Ensure these packs provide accurate timelines and governance for all external events, updating them on a monthly basis.

You'll Be Responsible For

• Create and develop the market engagement tracker and Plan On A Page to monitor timelines for all work packages and external market engagement.
• Supervise the daily management of the market engagement inbox, working closely with the communications team to record all incoming communications from the market.
• Attend weekly meetings with the Supply Chain Management Team to provide updates on the engagement tracker and ensure alignment on objectives.
• Create and develop market sounding templates to be used and shared across MetroLink directorates, ensuring project directors are kept updated on all market engagements.
• Support all press releases for the supply chain function, collaborating with the MetroLink communication team to ensure effective external communication.
• Manage the PINS and their delivery dates, keeping the Supply Chain Management Team updated with PIN information and sharing updates across the directorates.
• Work with the Market Engagement Lead during the clarification process, working with the external market on all clarification information related to work packages, PIN proposals, etc.
• Supports the Market Engagement Lead to collaborate with outside vendors and the communications team to produce information packs for market events. Prepare and manage documents and presentations for external supply chain events.
• Attend and assist external events to support the team as required.
• Develop and maintain effective relationships with key suppliers and industry groups.
• Ensure the provision of up-to-date market intelligence for use in procurement decision-making, updating the leadership team on trends and potential market risks and support the publishing of a record of appointed major contractors and nominated contacts for use by SMEs who are seeking involvement in MetroLink.
• Support the Market Engagement team by providing key considerations of the supply market, support during the full procurement lifecycle as it relates to PSCM.
• Work with the Supply Chain Management Team to ensure that a Supply Chain capacity model is developed and updated, including maintaining a supplier database, and that the Supply Chain Map and Contractor Matrix are populated with up-to-date information.
• Ensure that the Procurement Supply Chain Team (PSCT) liaise with software providers to maintain the latest upgrades and appropriate skill levels.
• Ensure that designated users are trained and updated in the latest software used in delivering the Supply Chain Strategy.

You'll Need To Have

• Project management experience working within the Irish construction industry with a history of being point of contact between clients, contractors, consultants and external parties; ensuring projects are compliant with relevant regulations and codes; managing vendor relationships ensuring timely delivery of information and services.
• Knowledge and understanding of the complete procurement contract management and supplier relationship management cycle Knowledge of the NEC and other standard contract forms and commercial risks.
• Working towards a professional qualification such as Chartered Institute of Procurement & Supply (CIPS), Royal Institute of Chartered Surveyors (RICS) or relevant equivalent e.g. Membership of Institute of Management Consulting or Association of Project Management is desirable
• A degree in engineering, construction or a related subject matter or equivalent experience is desirable.
• A minimum 8 years of experience in construction project management or market engagement with a proven track record in successfully managing large-scale construction projects.
• Strong understanding of the Irish construction landscape as it relates to vendors, processes and management.
• Competent in Microsoft Office.

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria, please apply as you may still be the best candidate for this role or another role within our organisation.

We are also open to discussing part-time, flexible, and hybrid working options if suitable within the role.

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

We're looking for a talented communications professional to step into the role of Stakeholder Relations Manager within our Stakeholder Engagement Communications (SEC) team. This is a unique opportunity to contribute to a transformative national initiative while working alongside a team with deep expertise across government, political organisations, statutory bodies, local authorities, and the private sector.

As part of our team, you'll play a pivotal role in delivering strategic stakeholder and communications solutions for some of the most complex and innovative infrastructure projects globally. This role is ideal for someone with a civil engineering background, particularly with experience in highways or road infrastructure, who is passionate about stakeholder engagement and communications.

• Based in Dublin, Ireland (site based 5 days per week)
• Open to European professionals considering relocation

About The Project – BusConnects
BusConnects is a flagship national programme aimed at revolutionising sustainable transport across Ireland. It will enhance walking, cycling, and bus infrastructure in Dublin, Cork, Limerick, Galway, and Waterford—supporting environmental goals and improving urban mobility.

We've been appointed by the National Transport Authority (NTA) as their Client Partner to deliver the BusConnects infrastructure in Dublin. This 10-year programme involves

• 12 schemes
• 230 km of continuous bus priority corridors
• 200 km of cycle lanes and pedestrian improvements

From procurement to handover, we're providing programme management and multi-disciplinary expertise to bring this vision to life.

Here's what you'll need

• A degree, equivalent qualification in communications, public relations or similar or relevant on-the-job experience
• 5+ years' experience in stakeholder management and communications leadership
• Strong team leadership skills with an ability to influence to drive effective design decision making
• Fully proficient in the use of MS Office applications and other project tools and methodologies;
• Knowledge of the planning delivering communications programmes for large-scale infrastructure projects with particular attention to the statutory obligations regarding communication and the planning process; and understanding how to apply consultation law and best practice to specific projects
• Experience working across a broad range of engagement disciplines, including events, public meetings, communications, consultation, and reputation management

Joining Jacobs not only connects you locally but globally. Our values stand on a foundation of safety, integrity, inclusion and belonging. We put people at the heart of our business, and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees.

With safety and flexibility always top of mind, we've gone beyond traditional ways of working so you have the support, means and space to maximize your potential. You'll uncover flexible working arrangements, benefits, and opportunities, from well-being benefits to our global giving and volunteering program, to exploring new and inventive ways to help our clients make the world a better place. No matter what drives you, you'll discover how you can cultivate, nurture, and achieve your goals – all at a single global company. Find out more about life at Jacobs.

We aim to embed inclusion and belonging in everything we do. We know that if we are inclusive, we're more connected and creative. We accept people for who they are, and we champion the richness of different perspectives, lived experiences and backgrounds in the workplace, as a source of learning and innovation. We are committed to building vibrant communities within Jacobs, including through our Jacobs Employee Networks, Communities of Practice and our Find Your Community initiatives, allowing every employee to find connection, purpose, and belonging. Find out more about our Jacobs Employee Networks here.

Jacobs partners with VERCIDA to help us attract and retain talent from a wide range of backgrounds. For greater online accessibility please visit to view and access our roles.

As a disability confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role.

We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work.

Your application experience is important to us, and we're keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support.

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our orchestration, automation, and AI platform enables businesses to operate more effectively, mitigate risk, reduce tech debt, and focus on high-impact work.

Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines connects with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it's popular with security, IT and other security-focused teams.

At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We're excited about what's next, and we're looking for others to join us on our journey.

Job Summary
Reporting to the Director of Product Engagement, you will work within our broader 50+ person product, design, and engineering team. We avoid harsh boundaries in our collective work to build a product our customers love. The Product Engagement team combines data, ideas, and experimentation to deploy a range of tactics that drive usage of Tines.

While we offer lots of flexibility between office and remote work, regular meet-ups are important, so being in Ireland (and available to travel to our Dublin office regularly) is preferred.

In this new role as Product Engagement Manager, your craft will be product content. You'll drive usage of Tines across multiple surfaces and formats, and you'll keep our help centre alive, current, and AI-ready.

Your content will evolve in lockstep with our product, ensuring both customers and AI systems always get accurate, high-quality guidance. All product releases, experiments, and customer feedback feed into our content system.

What You Will Be Doing

• Create and maintain help-centre content.
• Produce in-product help, onboarding materials, in-app messages, lifecycle emails, and video scripts.
• Translate technical functionality, positioning messaging, and product updates into AI-friendly, user-focused content.
• Build and maintain a knowledge base that avoids content decay through regular audits, optimisations, and republishing.
• Develop systems for content creation and reuse, experiment with different communication styles, and make decisions rooted in both empathy for the user and data-driven insights.
• Write prompts, training text, and structured content so AI systems can surface accurate, helpful answers.
• Collaborate with customer success engineers to scale their knowledge for a self-serve audience.
• Collaborate with AI engineers, designers, and product managers to develop a style guide for both human and AI readability.
• Establish reactive feedback loops where AI queries and support insights continuously inform and improve documentation quality.
• Partner with our Sales, Success and Support teams to identify underperforming content and improve it for greater product adoption.

You'll operate with a high degree of independence, shipping high-quality work daily that shapes how customers experience Tines. This role is about clarity, accuracy, and growth. By ensuring our self-serve content is always current and engaging, you'll directly impact product activation, expansion, and renewal.

Experience
What you bring with you:

• Ideally, you've built workflows in Tines before, or in a similar automation/orchestration platform, and you understand deeply how users of various technical abilities get value from Tines.
• You have 5 years experience working in a software company working in marketing, support, product, or growth teams.
• You're capable of writing best-practice guides, intricate how-to documentation, and detailed onboarding materials that resonate with developers, security engineers, and operations teams. You have prior experience writing technical product documentation / API docs, help-centre content, or similar materials.
• You can connect with a technical audience, understand their use cases, and produce resources that help them succeed.

Communication

• You could be described as a 'content generalist'. You can shift seamlessly between technical precision and approachable, human-centered writing, making even the most complex topics feel accessible and engaging. You've written for different audiences, across multiple formats, sometimes highly technical, sometimes business or marketing focused, and you can adjust your style accordingly.
• Unsurprisingly, you're an outstanding communicator both verbally and visually.
• You can explain, persuade, and collaborate effectively across disciplines.

Technical understanding & problem-solving

• You're comfortable reading and understanding API documentation, product specifications, and engineering notes.
• You can translate complex, technical concepts into simple, human language without losing accuracy.
• You have curiosity and acumen for software, tools, and automation, and you enjoy experimenting with new ways to explain or demonstrate them.

Ownership mentality

• You take full responsibility for the words you ship, from accuracy to clarity to tone.
• You thrive in an environment where you can operate autonomously and are confident making decisions about content quality and consistency.
• You have exceptional attention to detail and a high standard for quality.

Ambition

• You're eager to make a significant impact, bringing content excellence to a world-class product team.
• You see this role as an opportunity to grow both your craft and your influence within a product organisation.

Target Annual Compensation:
€84,000 - €90,000 annually
For Irish roles:
Please note we can only consider applicants who are entitled to work permanently in Ireland for this position.
At Tines, we're all about trying new things and taking the leap. If you're second-guessing your application, we hope you'll trust your gut and take the leap too Applying for a new job isn't always easy, especially if you're thinking of a career pivot – but we're big believers in learning and growth here at Tines, so you've nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are. We'd love to hear from you.

Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.

Culture and Engagement Manager | Public Sector

At Staffline Recruitment we have a fantastic opportunity available for a Culture and Engagement Manager to join a growing public sector body.

This organisation's head office is located in Dublin City Centre but has a blended working policy allowing the successful candidate to work remotely and/or work from any organisation's regional offices. This flexibility means that location will not be an issue for interested candidates.

As the Culture and Engagement Manager you will be responsible for the delivery of an integrated culture and engagement strategy and leadership development strategy that enables the organisation to engage, develop and align employees with the core values and objectives within their strategic plan.

The role encompasses key aspects of how the company connects and relates to current and prospective employees. The role partners closely with the Executive Management Team / Strategic Leadership Team to shape, drive and deliver culture, engagement, and leadership development.

Key responsibilities will include the following:

• Work with leadership team to provide access to insights that inform positive change and work towards the development of a single positive organisational culture.
• Implement the Culture and Engagement Strategy for the organisation, focusing on its relationship to the organisation's mission, vision, and values; clarifying the actions needed to deliver on it; motivating staff to commit to these and to achieving the organisation's business goals.
• Design and facilitate interventions as required at corporate/department/team level to develop and align culture with organisational change and development.
• Manage and report on the performance of the function and its programmes to executive oversight committees, Executive Management Team, Strategic Leadership Team etc as appropriate.
• Engage with senior leadership to set priorities for engagement, and to define required outcomes; specify and manage the collection and analysis of data to inform needs.
• Lead development, implementation and assessment of strategies and programmes to continuously improve engagement among our employees contributing to a high performing organisation linked to our values.
• Implement the Culture and Engagement Strategy for the organisation, focusing on its relationship to the organisation's mission, vision, and values; clarifying the actions needed to deliver on it; motivating staff to commit to these and to achieving the organisation's business goals.
• Manage and report on the performance of the function and its programmes to executive oversight committees, Executive Management Team, Strategic Leadership Team etc as appropriate.
• Roll out of leadership assessment and development tools where appropriate.
• Identification & implementation of initiatives to develop leadership capacity and promote and share good leadership practice.
• Plan and deliver leadership development activities which incorporate a variety of learning methodologies to ensure that our managers are equipped with the skills and capabilities required to embed a high-performance culture.
• Evaluate the impact of existing and new leadership development interventions in order to identify areas for improvement and opportunities to enhance the current offer to support leaders in achieving their full potential.
• Develop and maintain an emphasis on internal learning with strategic use of external partners where appropriate.
• Implement specific programmes and initiatives to support aspiring leaders to develop the knowledge and skills required to step up to managerial and leadership roles.

Interested applicants will meet the following criteria:

• Relevant Third Level qualification (e.g.,Degree), or equivalent is desirable.
• A minimum of five years professional experience in the areas of culture, leadership development, employee engagement, organisational design & development, or other related HR disciplines.
• Experience in designing and deploying employee surveys and/or facilitation of company-wide post survey action planning.
• Ability to demonstrate strong communication and people skills (verbal, written and listening)
• Exceptional organizational skills, multi-tasking capabilities and detail oriented
• Must be able to project manage and meet deliverables.
• Experience in leveraging existing tools and introducing new tools and platforms.
• Exercises professional judgment and demonstrates strong facilitation, conflict management and consensus building skills.
• Demonstrated people leadership and collaboration experience.
• Ability to build relationships and gain the confidence of key stakeholders and team members.
• Ability to prioritize, organize, and coordinate multiple projects simultaneously.
• The capacity to partner closely with Executive Leadership is critical.
• Must be able to manage multiple priorities, produce excellent work results, and follow through on commitments. A sense of urgency is required.

If you are interested in being considered for this opportunity, please send a copy of your cv for review to Laura Craughwell at Staffline Recruitment via the enclosed link.

This role will be offered as a fixed term contract for 12 months with a strong possibility of extension upon completion. The salary band for this position will be in the region of €65,000 - €100,000, depending on experience.

The closing date for applications is Wednesday, September 17th at 12.00pm.