75 Engineer Support jobs in Ireland

When you join Verizon You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you'll be doing. We're excited to announce an incredible opportunity for a passionate professional to join us in the Verizon Ireland Global Supply Chain, Sourcing and Sustainability group. You will contribute efforts on operational support for the organization and clear application issues and working in a cross-functional and cross-organizational environment (including Third party partners) to facilitate and deliver operational resolutions. You will also work with end-users to answer questions and help resolve first-level issues on application support matters as well as partnering with our Global Technology Services colleagues when additional assistance is needed to resolve application issues tied to functionality and/or interfaces. Understanding operational business challenges across Global Supply Chain, Sourcing and Sustainability. Identifying, owning and resolving application fallout errors and driving resolutions to gaps in application functionality. Testing functionality on fixes, enhancements or new releases prior to end-user acceptance. Creating documentation related to upcoming functionality releases. Creating and delivering training to end users. What we are looking for: You'll need to have: A degree in Business Information Systems, Technology or a related discipline. Even better if you have: Related co-op or internship experience, with proven project and work experience. Exposure, knowledge or proficiency in SAP application suites (S4 HANA, Ariba, IBP) or similar Enterprise Software systems. Working knowledge or proficiency in SQL. Experience in troubleshooting and analyzing issues. Strong organisational skills. Experience using Google G-Suite Applications and Microsoft Office Applications. Experience in system testing. Good team player, well organized and self-starter. Ability to work independently and within a team in a fast-paced environment. Strong interpersonal communication skills with ability to multitask Where you'll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 37.5 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics. To Apply Please forward your CV via the APPLY Now button below.

IT Business Application Support
Job ID
228600
Posted
16-Jul-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Digital & Technology/Information Technology
Location(s)
Dublin - Dublin - Ireland
**Purpose** **of** **Job**
We are seeking an Intermediate IT Business Application Support specialist to join our dynamic team. In this intermediate-level role, you will provide hands-on support and enhancements for critical business applications, with a particular focus on Microsoft Power Platform (Power Apps, Power Automate, Power BI), Safety Culture systems (e.g., iAuditor, safety tracking tools), and other enterprise systems. You will be responsible for building, customising, and extending applications that enhance and streamline business processes.
You will work closely with stakeholders across departments to ensure applications are functioning efficiently, troubleshoot user issues, maintain data integrity, and assist in developing low-code/no-code solutions that improve business operations.
The ideal candidate will have extensive experience in designing and developing solutions using the Microsoft Power Platform, with a strong focus on Canvas Apps, Dataverse, Sharepoint, Power Automate and PowerBi.
**Responsibilities** **include:**
**Provide day-to-day support for users of Power Platform solutions (Power Apps, Power Automate, Power BI), Safety Culture platforms, and other key business applications.**
+ Troubleshoot application issues, manage incident tickets, and ensure timely resolution.
+ Collaborate with business unit teams to gather requirements, improve workflows, and enhance user experience.
+ Maintain documentation, user guides, and training materials for supported applications.
+ Deliver training for system use to onsite staff, new hire training, and any continuing training for all staff on site.
+ Design, develop, implement and maintain Power Platform solutions utilising Model-Driven Apps, Canvas Apps, Dataverse, Sharepoint Power Bi, Power Automate workflows and related tools.
+ Collaborate with stakeholders to understand requirements and translate lean designs into technical solutions.
+ Ensure solutions are scalable, secure, accessible, and aligned with best practices using Power Platform.
+ Monitor system performance, identify areas of improvement, and assist in implementing optimisations.
+ Work with IT and vendors to resolve application-related issues and coordinate integration with other systems.
+ Engage with team members and stakeholders in a professional, consultative, and proactive manner.
**Qualifications** **and** **Experience:**
**Required:**
+ 2-4 years of experience in a business application support or systems analyst role.
+ 2+ years' experience with Power Platform
+ Solid experience with Microsoft Power Platform (especially Power Apps, Power Bi and Power Automate).
+ Familiarity with Safety Culture tools (e.g., iAuditor, safety incident reporting tools, or similar platforms).
+ Understanding of IT service management practices (e.g., ticketing systems, incident/change/problem management).
+ Strong analytical and troubleshooting skills.
+ Ability to communicate effectively with both technical and non-technical stakeholders.
+ Able to work efficiently in a fast-paced, high through-put work environment.
+ Excellent Customer Service skills.
+ Accountability and ownership for assigned tasks.
+ Strong work ethic, with the ability to work alone, as well as in a team environment.
+ Strong attention to detail while still being able to complete work within set timelines.
+ Strong desire to learn and excel as an individual and team member.
+ Polished and professional communication via phone, email and IM.
**Preferred:**
+ Bachelor's degree in Computer Science, Information Technology, or a related field.
+ Power Platform Certification
+ Experience with database queries (e.g., SQL) and other Microsoft 365 tools.
+ Exposure to other enterprise business systems.
+ Knowledge of business process mapping or workflow automation.
+ Strong understanding of Critical Environments works and the logistical requirements to support that work.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

When you join Verizon You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you'll be doing. As a Senior Manager for Applications Support you will be responsible for overseeing multiple teams that focus on fallout error support, correction and reconciliation as well as ensuring their timely will oversee a team of subject matter experts responsible for the application support as well as identifying trends to fallout and working towards a standard role requires extensive partnering within Global Supply Chain, Sourcing and Sustainability (GSSCS) along with IT and solution providers offering cloud-based software, 3rd party developers and a variety of stakeholder groups across Verizon . Your team's are the first line of support to the larger GSSCS team and in some instances the larger Verizon enterprise. This position is a strategic role and is the catalyst for driving continuous improvement of supply chain processes and solutions. Responsibilities also include organizational leadership, metrics tracking, crisp and clear support documentation, business process subject matter expertise to implement solutions, data quality management, and communication of the improvement initiatives. This is a high impact, highly visible, multi-business/multi-region position in the Global Supply Chain organization. You are a key member of a leading-edge team responsible for the successful execution of system transactions across Verizon's Global Supply Chain, Sourcing and Sustainability organization. What we're looking for. You'll need to have: Bachelor's degree or relevant work experience Relevant work experience within a similar role Experience in Supply Chain, Sourcing and/or Sustainability operations Experience with process design, reviews and improvement strategies Experience with direct people management, including leadership of diverse global teams Proven experience building deep relationships and driving strong collaboration Even better if you have one or more of the following: Master's degree Strong executive presence, with proactive sense of ownership and a keen eye to look ahead, plan and execute Proven experience in leading complex projects by bringing together the right perspectives, identifying roadblocks and integrating feedback from clients and team members Excellent organizational, interpersonal, communication, negotiation, and operations skills Experience in supporting SAP tool suites (S4 HANA, Ariba, IBP, MDG) Experience using Google G-Suite Applications and Microsoft Office Applications Ability to meet deadlines and manage multiple projects with frequent interruptions Proven ability to lead and motivate others If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. Where you'll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 37.5 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics. To Apply Please forward your CV via the APPLY Now button below.

Cognizant is a world leader in delivering digital transformation solutions to Life Sciences. Through our knowledge and expertise in Automation, MES & Digital, we deliver stable manufacturing systems that are optimized to improve operational efficiencies, whilst maintaining compliance. Our specialist engineering teams have the aptitude to deliver and support Pharma 4.0 architectures and solutions covering all IT, OT and IoT applications, infrastructures and services. Operating across 5 continents and with over 300.000 skilled employees, Cognizant partners with the leading Life Sciences companies globally to provide performance improvements, reduced costs and improve time to market. We are your single end to end partner for consultancy, design implementation, optimization and support for all applications in the Pharmaceutical and Biotechnology Manufacturing stack. We're looking for dedicated, innovative and driven talent to join our expanding team. We are looking to add an experienced Field Hardware Support Engineer to the team of our pharmaceutical client based in Dublin. Responsibilities: Troubleshoot field issues with hardware and communications set e.g. CHARMS, cabling, I/O configuration, Ethernet Addressing Support CM SATs throughout project commissioning and qualification phase Complete system updates to correct issues identified under site change process Provide Knowledge Transfer to site team on hardware setup and configuration Liaise with site electrical contractor during investigations to identify root cause of issues and solutions Co-ordination of tasks to ensure timely delivery Communication of status with site team & management Requirements: 4 years + DeltaV experience, with previous site within the life sciences industries A BSc/BEng/BA Degree or equivalent experience with advanced degree. Experience designing and programming control systems with emphasis on DeltaV DCS. S88 batch process control within the (Bio)Pharma sector. Lead teams of Engineers and manage the Project Resources Scheduling Task assignments Client interaction co-ordination amongst different vendors co-ordination between front office team and remote engineering office teams. Batch Process upgrading on DeltaV platform for Pharmaceutical clients.- Interact with customer for Reviewing Design Specifications and Test Specifications. Working knowledge of other control system platforms desirable e.g., Siemens, Rockwell, Unicorn etc. Experience with PLC, HMI, and SCADA an advantage. Knowledge and familiarity with regulated industry standards, including exposure to cGMP, GAMP and 21 CFR Part 11. Excellent communication skills and interpersonal skills. and Ability to work effectively in a fast-paced project. To apply for this inclusive and collaborative Field Hardware Support Engineer job, do not hesitate to contact Cognizant today. At Cognizant, we engineer modern businesses to improve everyday life because we are dedicated to making a lasting impact. Cognizant (Nasdaq: CTSH) engineer's modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we are improving everyday life. See how at or @cognizant.

**Summary:**
We are looking for an engineer to play a key role in providing technical and engineering support to Meta's partners and clients globally. You will work with a global team of Business Support Engineers to provide proactive and reactive support for partner issues and integrations, while partnering with our cross functional teams to ensure a high quality for our products and a satisfactory experience for our partners and customers. We work directly with Platform and Infrastructure teams to investigate and resolve issues reported by our partners, to properly assess and agree on actions to be taken for necessary fixes and continuous improvements in our products and deployments.As a Business Support Engineer at Meta, you will be given the opportunity to specialize in one of our key business areas across Ads, Business Messaging, Telecommunications and Fintech, and combine your experience of proven customer service skills with a product focus to ensure that key insights are communicated to our product teams. We are looking for people who have subject-matter knowledge in managing & maintaining integrations with 3rd party services, who help foster developer/business relationships, are experts in critical thinking & blending systems design with business needs, and who have a desire to improve the support experience of our customers.As a Business Support Engineer, you will understand industry trends, partner solutions/integrations and their implications for our product roadmap. You will work closely with other regional offices and partnership teams to support a broad range of partners across the globe to integrate Meta's Business Products into their offering.
**Required Skills:**
Business Support Engineer - Ads Support Responsibilities:
1. Work with Meta's Business Partners & Clients to help them deploy Meta Products at scale
2. Provide integration support through a range of Cloud Based APIs, Financial Technology & Telecommunications Integrations, enabling them to connect with a variety of users around the world
3. Manage technical relationships with Meta partners, providing technical support and handling service outages
4. Become an expert in one of our business products and how best to deploy them and troubleshoot them
5. Provide continuous proactive and reactive technical support through a scaled ticketing system while ensuring a high level of satisfaction from our service
6. troubleshoot partners' technical issues in real-time in cooperation with their engineering and operations teams, while also working with Meta's internal technical teams to resolve those issues
7. Develop and maintain performance monitoring systems for infrastructure and operations to ensure our partner integrations are highly available
8. Communicate partner needs to the Meta product teams to improve people's experience with our products
9. Help scale programs by creating and maintaining informative content and documentation that can be used by our partners to help them integrate with Meta's infrastructure, presenting cross-functional and global context
10. Provide 24/7 on-call support coverage via on call rotation schedule (during working hours and including weekends)
11. Proactively analyze information to identify specific trends/opportunities, recommends appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and share this knowledge across the team
12. Use your problem-solving skills to resolve business problems
13. Regularly frames and considers issues within the larger scope and goal of the team and translates them into actionable insights that have key business impact
14. Independently work through execution from end-to-end, and uses judgment to understand how actions may impact other stakeholders and communicates in advance
15. Effectively manages key relationships with multiple Cross Functional partners, demonstrating leadership by facilitating communication of the team and nurture cross functional partnerships
16. Be recognized and known as an expert across the global team and regularly coaches others through projects and/or initiatives, from initial problem scoping, to methodology and project management
17. Constructively challenges priorities and/or the direction of a certain project. Identifies areas where we can pause, remove roadblocks or stop pieces of work and/or re-prioritize resources
18. Make informed decisions and recommendations based on the reprioritization of competing needs
19. Consistently delivers constructive feedback to peers in a way that strengthens relationships and enables projects to advance more quickly while motivating and uniting the team to achieve common goals
**Minimum Qualifications:**
Minimum Qualifications:
20. Bachelor's degree in Computer Science, Engineering, or related technical field experience
21. 4+ years of experience as a Support Engineer, Service Engineer or similar
22. Experience in API development on cloud based infrastructures
23. Experience with coding languages such as PHP/Hack and JavaScript/React
24. Experience with the full web stack, SOAP, and REST API technologies and architectures
25. Experience in communicating with technical and business audiences and develop technical documentation
26. Experience assessing, analyzing, and resolving operational issues using data
27. Experience managing multiple concurrent projects and driving initiatives in a cross-functional environment
28. Experience working across a global multilingual team, solving problems, and designing business operations from scratch
**Preferred Qualifications:**
Preferred Qualifications:
29. Experience with large scale enterprise system development
30. Experience in configuration and maintenance of applications such as web servers, load balancers, relational databases, storage systems and messaging systems
31. Understanding of IT infrastructures and network protocols on different layers preferred, with knowledge of different data exchange formats and protocols
32. Experience with GenAI, Large Language Models (LLMs), Machine Learning (ML), etc
**Industry:** Internet

**Job Summary**
As a Technical Support Engineer, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. This is hybrid working position.
**Job Requirements**
- Provide technical support via telephone, web or autosupport.
- Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
- Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
- Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
- Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments
- Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.
**Your Profile**
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
- 1 - 2 years of experience in UNIX, Linux,Windows networking administration, Devops, Cloud, Data Warehousing or technical support is desired.
- Good written and verbal communication skills in English & German languages (must be fluent)
- Good interpersonal communication and customer service skills
- Strong aptitude for learning new technologies
- Creative approach to problem solving
131163
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.

**Job Summary**
As a Technical Support Engineer - Spanish Speaker, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. This is hybrid working position based in Cork City
**Job Requirements**
- Provide technical support via telephone, web or autosupport.
- Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
- Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
- Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
- Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments
- Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.
**Education**
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
- 1 - 2 years of experience in UNIX, Linux,Windows networking administration, Devops, Cloud, Data Warehousing or technical support is desired.
- Good written and verbal communication skills in Spanish language (must be fluent, C1+)
- Good interpersonal communication and customer service skills
- Strong aptitude for learning new technologies
- Creative approach to problem solving
131166
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.

**Job Summary**
As a Technical Support Engineer - German Speaker, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. This is hybrid working position.
**Job Requirements**
- Provide technical support via telephone, web or autosupport.
- Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
- Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
- Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
- Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments
- Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.
**Your Profile**
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
- 1 - 2 years of experience in UNIX, Linux,Windows networking administration, Devops, Cloud, Data Warehousing or technical support is desired.
- Good written and verbal communication skills in German language (B2 level)
- Good interpersonal communication and customer service skills
- Strong aptitude for learning new technologies
- Creative approach to problem solving
130869
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.

**Job Summary**
Dedicated technical support specialist with extensive experience in diagnosing and troubleshooting complex software and network systems. Proficient in providing high-quality assistance to customers, partners, technicians, and system administrators through various communication channels, including email, remote sessions, and phone/chat support. Skilled in addressing escalated issues beyond first-line support, effectively identifying and reporting bugs and feature requests while collaborating with sw-engineering and development teams to drive product improvements. Experience in customer installation and training, with a strong ability to support users of advanced technical products. Committed to enhancing user experience by creating, updating, and managing knowledge base articles tailored to supported products. Demonstrated ability to foster positive customer relationships and ensure satisfaction in a highly technical environment.
**Job Requirements**
+ Good understanding of:
- Storage concepts and infrastructure
- Database principles, (mysql)
- Networking concepts (DHCP, TCP/IP, UDP, SNMP, packet traces etc)
- Windows and Linux Operating Systems
+ Basic understanding of
- Hypervisor (Hyper-v/VmWare)
- Remote authentication methodology (LDAP, SAML etc)
- Data protection and backups
- Storage protocols (iSCSI, FC, FCoE, NFS, SMB/CIFS)
- RestAPI methodology
+ Knowledge of the following technologies will be considered an asset
- OnCommand products suite
- NetApp Storage System operating systems such as Data ONTAP
- Scripting or programming languages such as Python, JAVA, Perl, etc.
- The usage of tools, logs, and support tools needed to analyze system issues (such as perfstat, packet traces, ASUP logs, etc.)
- NetApp High-Availability (HA) technology
- NetApp / industry relevant certifications (i.e. NCDA, NCSE, CCNA, RHCA, VCP, MCSA, etc)
- Kepner-Tregoe methodology, Knowledge-Centered Service (KCS) methodology
**Your Profile**
+ A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience
+ 2+ years of experience in a relevant technical support role
+ Good written and verbal communication skills in both German (B2+) and English
+ Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations
+ Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
+ Ability to follow standard engineering principles and practices
+ Creative approach to problem solving
+ Fluent in English + any of the following languages: German, French, or Hebrew
130426
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.