33 Field Support jobs in Ireland

Field Support Engineer

Dublin, Leinster Cognizant Technology Solutions Ireland

Posted 1 day ago

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Cognizant is a world leader in delivering digital transformation solutions to Life Sciences. Through our knowledge and expertise in Automation, MES & Digital, we deliver stable manufacturing systems that are optimized to improve operational efficiencies, whilst maintaining compliance. Our specialist engineering teams have the aptitude to deliver and support Pharma 4.0 architectures and solutions covering all IT, OT and IoT applications, infrastructures and services. Operating across 5 continents and with over 300.000 skilled employees, Cognizant partners with the leading Life Sciences companies globally to provide performance improvements, reduced costs and improve time to market. We are your single end to end partner for consultancy, design implementation, optimization and support for all applications in the Pharmaceutical and Biotechnology Manufacturing stack. We're looking for dedicated, innovative and driven talent to join our expanding team. We are looking to add an experienced Field Hardware Support Engineer to the team of our pharmaceutical client based in Dublin. Responsibilities: Troubleshoot field issues with hardware and communications set e.g. CHARMS, cabling, I/O configuration, Ethernet Addressing Support CM SATs throughout project commissioning and qualification phase Complete system updates to correct issues identified under site change process Provide Knowledge Transfer to site team on hardware setup and configuration Liaise with site electrical contractor during investigations to identify root cause of issues and solutions Co-ordination of tasks to ensure timely delivery Communication of status with site team & management Requirements: 4 years + DeltaV experience, with previous site within the life sciences industries A BSc/BEng/BA Degree or equivalent experience with advanced degree. Experience designing and programming control systems with emphasis on DeltaV DCS. S88 batch process control within the (Bio)Pharma sector. Lead teams of Engineers and manage the Project Resources Scheduling Task assignments Client interaction co-ordination amongst different vendors co-ordination between front office team and remote engineering office teams. Batch Process upgrading on DeltaV platform for Pharmaceutical clients.- Interact with customer for Reviewing Design Specifications and Test Specifications. Working knowledge of other control system platforms desirable e.g., Siemens, Rockwell, Unicorn etc. Experience with PLC, HMI, and SCADA an advantage. Knowledge and familiarity with regulated industry standards, including exposure to cGMP, GAMP and 21 CFR Part 11. Excellent communication skills and interpersonal skills. and Ability to work effectively in a fast-paced project. To apply for this inclusive and collaborative Field Hardware Support Engineer job, do not hesitate to contact Cognizant today. At Cognizant, we engineer modern businesses to improve everyday life because we are dedicated to making a lasting impact. Cognizant (Nasdaq: CTSH) engineer's modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we are improving everyday life. See how at or @cognizant.
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Technical Field Support Engineer III - Europe

Fujifilm

Posted 7 days ago

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**Position Overview**
Provides field technical support for key account and/or strategic customers on all aspects of established and new products. Visits customer sites regularly to solve problems, build relationships, understand specific support requirements, and lead application development activities. Provides and coordinates technical training for customer personnel. Assists Sales, Business Development, and other staff in the practical application of company products to meet customer needs. Provides support in disseminating technical information for specific applications. Travel will average at least 50% through serving select, top tier customers within assigned territory / region.
**Company Overview**
At FUJIFILM Dimatix Inc., printing and material deposition devices are only as good as their printheads. We are a recognized leader in the manufacturing and design of durable and productive drop-on-demand inkjet printheads that power cutting-edge systems, as well as integrated inkjet solutions that add digital inkjet capabilities to other equipment. These are part of the digitization and transformation of many applications such as commercial printing, graphics, label & packaging, additive manufacturing, ceramic tiles, textiles, electronics and life science research.
We're looking for forward-thinkers eager to spark innovation in inkjet technology. Bring your talents to a team built on collaboration, creativity, and a passion for excellence. At FUJIFILM Dimatix, every product we make begins with the extraordinary people behind it. Join us for groundbreaking work in a flexible, engaging environment.
We're based in two incredible locations: Lebanon, New Hampshire, surrounded by picturesque New England landscapes, and Santa Clara, California, a dynamic hub in Silicon Valley with a mix of innovation, diversity, and sunshine.
Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit: Description**
**KNOWLEDGE:**
Having wide-ranging and deep product and industry experience, uses professional concepts and resources in accordance with company objectives to resolve customer issues in creative and effective ways.
**JOB COMPLEXITY:**
Works on highly complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises sound judgment in selecting methods, techniques, and evaluation criteria for obtaining results. Networks with key contacts and follows the prescribed (SOP) global escalation process when requiring assistance. Acts as the technical expert and advocate for the customers' application.
**SUPERVISION:**
Works with little to no supervision to determines the best methods and procedures on all assignments and may be called to support or lead the activities of other personnel on project work or special assignments.
**EXPERIENCE:**
Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience.
**ESSENTIAL DUTIES AND RESPONSIBILITIES:**
+ Maintains productive and positive technical support relationship with the top tier set of strategic / key customers.
+ Works as a team with Dimatix Sales and Business Development to provide primary layer of customer interaction.
+ Delivers a timely response to customer inquiries; follows through on all tasks and action items.
+ Conducts customer trainings, both on-site and at Dimatix facilities as required.
+ Assists in the development of technical support documentation, training literature, and programs.
+ Creatively analyzes complex, vague, and difficult customer problems; arrives at logical conclusions or hypotheses.
+ Works closely with global Customer Support colleagues through the global escalation process to engage
+ Engineering and other analytic resources for customer case resolution support.
+ Communicates with other Dimatix departments as necessary and appropriate to respond to customer inquiries.
+ Provides support to Engineering and Business Development through defined feedback channels to ensure customer product requirements are known and met.
+ Participates in and/or leads teams for product specific problems and development opportunities.
+ Prepares Trip Reports on the status of customer products, issues, and opportunities for each customer visit.
+ Extensively travels to customer sites and Dimatix facilities, occasionally on short notice.
+ Travels to exhibitions and provides support on product demonstrations, etc.
+ Regularly trains in Dimatix-NH to stay current with new products, processes, applications, technology, etc.
+ Provides input to product planning and upgrade activities.
+ Performs all required administrative work on-time and accurately: time sheets; expense reports; trip reports; etc.
**QUALIFICATIONS:**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**REQUIRED:**
+ Excellent customer interaction skills
+ Bachelor Degree and with a minimum of 6 years of related experience; or 5 years and a Master's degree; or a PhD with 3 years' experience.
+ Expert level understanding of digital printing technology.
+ Advanced reasoning skills to analyze and solve customer problems.
+ Ability to work collaboratively across many functional departments.
+ Excellent written, verbal and presentation skills; command of the English language.
+ Strong math and computational skills.
+ Minimum 5 years of customer support experience, including 3 years of field service support.
+ Ability to educate customers on systems and trouble shoot problems.
**DESIRED:**
+ Expert level understanding of Dimatix products and their applications
+ High level knowledge of chemistry, EE/SW or fluid physics
**PHYSICAL DEMANDS:**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ This job is performed primarily in a normal office environment, where the noise level is moderate. During site visits the environment will include factory floor time with higher noise levels. The job involves standing, walking, sitting, using hands and fingers, some reaching and the ability to lift up to 10 pounds.
**WORK ENVIRONMENT:**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Normal office environment
+ Frequent travel to customer locations.
+ May potentially handle hazardous waste in accordance with the safe work practices defined in Hazardous Communication and Hazardous Waste training programs. Initial training is required upon hiring status and every 3 years thereafter. Employees handling hazardous waste will insure that waste containers in their work areas are properly labeled and dated. Employees will ensure that waste containers are closed after transferring waste to them. Report any incidents involving hazardous waste to supervisor.
**OTHER:**
+ Other duties as may be assigned.
+ Each employee's primary objective is to assure that the quality, delivery and cost controls within his/her control meet or exceed all of our internal and external customers' requirements.
+ Each employee is required to abide by the Employee Handbook and the rules and regulations explained and provided at each orientation and training session. Special attention must be given to the safety aspects of these documents.
**FUJIFILM Dimatix provides competitive wages, a generous benefits package and a friendly, dynamic working environment.**
**FUJIFILM Dimatix is an E-Verify Employer**
**#LI-Remote**
**EEO Information**
Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.
**ADA Information**
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ( ).
**Job Locations** _IE_
**Posted Date** _3 months ago_ _(6/2/2025 11:21 AM)_
**_Requisition ID_** _2025-34689_
**_Category_** _Technical Services_
**_Company (Portal Searching)_** _FUJIFILM Dimatix, Inc._
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Customer Service Agent

Dunboyne, Leinster Primeline Group

Posted 2 days ago

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WHAT WILL MY DAY TO DAY BE LIKE Be able to work as part to a team to coordinate workload and achieve set goals Accurately enter data into corresponding fields within various software programs Identify and correct data entry errors using appropriate quality control methods Perform related tasks like ordering office supplies and filing documents Manage and organize records and files Prepare relevant reports as needed Answering the phones and dealing with queries in a professional manner Dealing with customers/suppliers Provide general data entry support across many teams on an ad-hoc bas WHAT SKILLS AND EXPERIENCE IS REQUIRED 2 years of office experience Working knowledge of Microsoft Office Strong computer skills Comfortable with office equipment including a computer, telephone, scanner, calculator, and photocopier Strong attention to detail Ability to think analytically WHO WE ARE Primeline are the largest independent Irish provider of express road freight between Ireland and the UK by developing an intricate understanding of the market. As a subsidiary of Primeline Group, our experienced team of experts has spent 29 years evolving and delivering tailored strategic solutions for our clients. Our extensive network allows us to provide the most comprehensive selection of flexible services across Ireland and the UK. Using a combination of best-practice, cutting-edge technology and unique insights garnered from 29 years at the top of our profession, we can manage requirements and maximise budgets within our UK-Ireland-UK Express Service, Scottish Express Service and European Import/Export Service. WHERE WE ARE GOING We are committed to driving continued growth and shaping the future of distribution at Primeline Express. By maintaining close partnerships with all our customers, we deliver unparalleled personalised service and expertise. Our dedicated team of account managers and logistics experts, along with our regular business reviews and continuous cost improvement reporting, ensures that we remain a trusted distribution partner across the FMCG, Retail, Pharma, Media, Automotive, Print, and IT sectors in both the UK and Ireland. As we look ahead, we are focused on innovating and enhancing our processes to meet the evolving needs of our clients, ensuring sustainable growth and success for all. WHAT DO WE WANT? In line with Primeline Group, our core values of respect, teamwork, results, excellence, and courage guide everything we do. We seek individuals who demonstrate empathy and appreciation for diverse perspectives, collaborate effectively with others, and are motivated by achieving outstanding results. You should be committed to continuous improvement, maintain high standards, and have the courage to take initiative and drive innovation. If you resonate with these values and are ready to contribute to a positive and dynamic work environment where everyone can thrive and succeed, we would love to hear from you. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
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Customer Service Representative II

Dublin, Leinster WM

Posted 26 days ago

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**About Us:**
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
As part of a busy transport team, our Customer Service Representatives (Class C drivers) are responsible for the collection, destruction, movement and unloading of confidential waste paper and electronic storage devices on behalf of various customers within the professional, financial and retail industries.
**Key Job Activities:**
Working a 45-hour week over 5 days (07.00- 16.00) and acting as a key point of customer contact, you will also be expected to reconcile/complete all relevant documentation and issue a certificate of destruction via a hand-held terminal.
Remove the console bags from each console and tie them tightly so no paper escapes while transferring to the truck.
Ensure that no material is left in the console.
Replace the console bag with an empty bag and lock the console.
Take material directly to the shredder truck and proceed to shred.
Make sure the truck gates are secure so that none of the contents escape from the truck during the shred.
Immediately upon completion of the shredding locate the client's for signature.
Give and explain certificate of destruction to client.
Record time shred was completed.
**Education:**
Junior and Leaving Certificates.
**Experience (EMEAA):**
Relevant driving experience and a Class C licence, along with a full driver CPC card.
The ability to undertake heavy lifting and physically demanding work, involving the safe movement of large wheeled trolleys on and off vehicles.
Excellent customer service skills and plenty of flexibility around working hours.
Ability to read and understand client information sheets.
Ability to write clear messages on daily reporting sheets.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
And more.
**_Disclaimer:_**
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.
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Customer Service Representative II

Dublin, Leinster WM

Posted 26 days ago

Job Viewed

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Job Description

**About Us:**
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
As part of a busy transport team, our Customer Service Representatives (Class C drivers) are responsible for the collection, destruction, movement and unloading of confidential waste paper and electronic storage devices on behalf of various customers within the professional, financial and retail industries.
**Key Job Activities:**
Working a 45-hour week over 5 days (07.00- 16.00) and acting as a key point of customer contact, you will also be expected to reconcile/complete all relevant documentation and issue a certificate of destruction via a hand-held terminal.
Remove the console bags from each console and tie them tightly so no paper escapes while transferring to the truck.
Ensure that no material is left in the console.
Replace the console bag with an empty bag and lock the console.
Take material directly to the shredder truck and proceed to shred.
Make sure the truck gates are secure so that none of the contents escape from the truck during the shred.
Immediately upon completion of the shredding locate the client's for signature.
Give and explain certificate of destruction to client.
Record time shred was completed.
**Education:**
**Experience (North America & LATAM):**
Junior and Leaving Certificates.
**Experience (EMEAA):**
Relevant driving experience and a Class C licence, along with a full driver CPC card.
The ability to undertake heavy lifting and physically demanding work, involving the safe movement of large wheeled trolleys on and off vehicles.
Excellent customer service skills and plenty of flexibility around working hours.
Ability to read and understand client information sheets.
Ability to write clear messages on daily reporting sheets.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
And more.
**Our Promise:**
Stericycle is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
**_Disclaimer:_**
_The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice._
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Return Agent Customer Service

Dublin, Leinster Europcar

Posted 2 days ago

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Returns Agent- Dublin Airport Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Returns Agent at our Dublin Airport location, reporting into the Airport Manager. As a Customer Returns Agent you will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience. This is a shift position working a scheduled roster, with early starts and working 5/7 days between 5am-1am on a flexible basis and requires all applicant to hold a full, valid, clean B drivers licence. Benefits: Competitive Salary Starting 29 holidays (including bank holidays), increasing with length of service Monthly uncapped commission Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Key Responsibilities: Work closely with all staff to ensure customers receive and return their vehicles in a timely manner. Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas. Ensure all administration is completed accurately according to operating procedures. Process all workshop vehicles according to operating procedures. Ensuring cars that are due service or repair are sent aside for maintenance. Communicate regularly with our fleet supervisors to ensure cars are up to companies standard. Communicate regularly with our damages department with any queries related to new damage found. Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues. Ad hoc duties in line with business needs. Your Skills: Full clean B driving licence held for a minimum of 2 years essential. Excellent communication and face to face interpersonal skills. Ability to work as part of a team in a fast-paced environment. Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts. Car rental/sales experience is desirable but not essential (training will be provided). Passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment. Why choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** EMG2 Skills: Customer Service Team work Attention to Detail Benefits: Commission pension & healthcare.
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Customer Service Support - Parkwest

D10 Dublin, Leinster €32500 - €33000 annum Teamworx

Posted 322 days ago

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Job Description

Permanent

Teamworx is looking for a dedicated Customer Service Supporter (Based On-Site in Park West)

Are you positive, energetic and willing to go the extra mile to make the customer happy? Do you enjoy working in a fast-paced Customer Service Center with constant multitasking? Do you enjoy being a great team player? Then you might be just the one we are looking for.

You will be an ambassador for our clients business in Ireland, being on the front line and providing the best Customer Service within any channel preferred. Based in our Support Centre in Park West, this is an exciting challenge to make your mark!

You Meet possibilities and we offer you*

· competitive salary and benefit package

· great opportunities for professional development in an international company

· personal development with first-class practical trainings

· a great company culture

· the chance to compete, win and celebrate excellent performance

You Bring dedication and you…

· put customers first and deliver a great experience

· enjoy communicating and helping customers in different channels

· provide professional advice and solutions for the customer

· thrive in a busy and dynamic environment

· want to be a part of a great team

· support the stores and provide efficient cooperation within retail

Want to find out more? Contact Maurice Powell, Commercial Director,Teamworx on 045898037 or send your CV today.(PLEASE NOTE THIS ROLE IS BASED ON SITE IN PARK WEST AND IS NOT A REMOTE OR HYBRID ROLE)TEAMWORX DEAL IN ALL AREAS OF RETAIL, HOSPITALITY AND HEAD OFFICE ROLES. CHECK OUT OUR WEBSITE FOR MANY MORE VACANCIES. 
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Transfer Agency Analyst/ Customer service

Limerick, Munster Pontoon Solutions

Posted 1 day ago

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Transfer Agency Analyst/ Customer service Reconciliations Team 12 months Limerick Reporting to a Team Leader, as part of a dedicated cross jurisdictional Reconciliations Team, your main responsibility will be oversight on bank accounts and reconciliation entries, ensuring all relevant deadlines are met. Whilst also ensuring you are meeting all client service standards and regulatory requirements. The Transfer Agency (TA) department provides third party fund services to numerous fund management companies covering the full range of shareholder service functions including client services, dealing, registration, settlements, distributions, and commissions. Whilst working with TA partners and Team Leaders to ensure service deliveries are met daily, you will also be expected to develop on the job skills to enhance not only your own performance but the overall performance of the department. Principal Responsibilities Responsible for the oversight of reconciling all assigned accounts accurately and efficiently within relevant deadlines Ensure queries are answered in line with department procedures Work queue management and completion within relevant deadlines Attend and participate in team huddles and team meetings Support team in monitoring mailboxes to ensure all queries are completed within the service level agreement Consult with other TA partners to monitor and resolve reconciliation entries & queries Support the improvement of quality through procedural reviews and enhancements Fulfil additional, relevant, tasks appropriate to the role and business requirements Take part in any project related work as required Maintain a close working relationship with other areas of TA and external stakeholders Ensure adherence to all Northern Trust policies, procedures, and controls Ensure all deadlines met by the team in relation to reconciliation matching; follow up on reconciliation breaks and payment instructions ensuring correct calculation. Final sign-off on all reporting prior to distribution internally/externally Ensuring all reporting is delivered within agreed deadlines Responsible for maintenance off of Daily Checklists Ensure sufficient cover for all tasks within the Reconciliations Team on a daily basis Fulfil additional, relevant, tasks appropriate to the role and business requirements Skills Strong Administration/Customer service Help with investor/client queries Assist in reporting, flagged information, KPIs May suit a recent graduate with a keen interest in financial services Attention to details Able to Multitask Skills: Customer service administration finance transfer agency clients
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Customer Service Agent DUBLIN 15

D15 €32000 - €34000 annum Teamworx

Posted 434 days ago

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Job Description

Permanent
Teamworx are recruiting for a number of Customer Service Agents for their  client based in North Dublin.                                   

Overview

Would you like a new job where you can deliver an outstanding and memorable experience to customers? As part of an experienced team working with a leading bathroom brand you will play a part in delivering exceptional customer service.  We believe support matters, and supporting our customers, and our Customer Experience Team is at the heart of how we deliver this service to our customers. We pride ourselves on being big enough to take responsibility and small enough to keep it personal.

If you would like to work as part of this award-winning team we would love to hear from you. 

Our business is deeply committed to excellence in everything we do for customer, consumer and employees alike. Our client has been recognised in the Deloitte Best Managed Companies in Ireland awards with the Gold Standard. Our core values which guide our actions are Support, Openness, New Thinking, Ambition,  and Sustainability

Hours of Work

Monday- Friday 8.30 am-5.00 pm ( Full Time / Perm position)

Benefits

Generous salary DOE20 annual leave days + Company Day on Good FridayCompany Pension Scheme after 6 monthsChristmas BonusGenerous Employee DiscountVHI Employee Assistance ProgramBike to Work SchemeEmployee Referral Scheme

Responsibilities

Processing of customer sales orders, confirming order price and delivery dates and the agreed turnaround timeChase and follow up on estimated arrival times from the purchasing team and advising customers with updatesManaging back orders to strict deadlinesDealing with all customer queries to the required standardSupporting the customer service, technical support and showroom teams with other customer requirements when necessaryInvolvement in standards improvements and progression with the customer experience managerPromote products and offer alternatives that will benefit our customersSupport and liaise with purchasing on the order/sales trends of customers for forecast/budgetary purposesMaintaining excellent customer relationshipsBuild and maintain excellent product knowledgeEnsure effective communication with all departmentsLiaising closely with the warehouse and finance teams on outgoing orders and customer returns

Requirements

Proven experience in dealing with customer queries to the point of resolutionExcellent customer facing, telephone and electronic communication with a proven ability to be able to listen to customer queries and respond appropriatelyProven ability to solve problems and exude calmness under pressureWell organised and excellent attention to detailExcellent computer skillsThird level qualification in business or related field is desirable For more information on this exciting role please contact Maurice on 045 898037
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Supermarket Customer Service Manager Job Limerick

V94 Limerick, Munster Teamworx

Posted 551 days ago

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Job Description

Permanent

Supermarket Customer Service Manager Job Limerick

My client who is one of the top-performing supermarket groups in Ireland is recruiting for a Customer Service Manager to join their business in one of their busy and vibrant stores located in Limerick. The store operates with extremely high standards and is highly admired by its grocery competitors nationwide. As a Retail Grocery Customer Service Manager, you will oversee the management of a well-established team to increase productivity and maximise sales for the store while having the opportunity to develop your retail experience and skills within an award-winning team. This particular retail group has stores nationwide and has a great track record of promoting high achievers into regional manager roles. This is a great opportunity for an enthusiastic grocery retail manager looking to make their mark in an award-winning company.  

Our client offers a competitive salary from €33,000 up to €6,000 DOE.

What’s in it for you with this Supermarket Customer Service Manager Job: 

Salary from €33 0 up to ,000 DOE An opportunity to work with one of the best retail brand names in the market.Internal promotion opportunities  Training and coaching opportunities are available

Responsibilities for this Supermarket Customer Service Manager Job: 

Overall management of a busy checkout department. Supervision of a team of up to ten people when on duty. Rostering for a team of up to 10 staff plus.Queue management. Ensuring all staff have the tools required to complete their role. Covering the customer service desk by assisting customers with questions/queries. Overseeing the store end of the home delivery service. Staff training and development. Assisting the store manager in other areas of the store if/when required. 

The ideal candidate for this Retail Supermarket Checkout Manager Job: 

Previous experience as a checkout manager/supervisor/ sales assistant with experience making rosters and processing returns within a busy retail grocery environment – this is essential.  Must be experienced in using a till/cash register system.  Proficient in Microsoft Office especially Excel for reporting Must have strong people management skills. Strong customer service skills essential Must have staff training & development experience. Must be able to work as part of a team and on own initiative. 

If you are interested in the role, please apply below or send your CV to Sean Thomas, Head of Grocery Recruitment, email:   or contact: 045247170 for more info confidentially. We here at Teamworx Recruitment assist with recruiting a variety of management and food specialist roles across Ireland. If you have any hiring needs, we would love to assist you. For further on our services and to browse our amazing career opportunities, please check out our website: 

 INDGRO

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  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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