33 Field Support jobs in Ireland
Field Support Engineer
Posted 1 day ago
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Technical Field Support Engineer III - Europe

Posted 7 days ago
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Provides field technical support for key account and/or strategic customers on all aspects of established and new products. Visits customer sites regularly to solve problems, build relationships, understand specific support requirements, and lead application development activities. Provides and coordinates technical training for customer personnel. Assists Sales, Business Development, and other staff in the practical application of company products to meet customer needs. Provides support in disseminating technical information for specific applications. Travel will average at least 50% through serving select, top tier customers within assigned territory / region.
**Company Overview**
At FUJIFILM Dimatix Inc., printing and material deposition devices are only as good as their printheads. We are a recognized leader in the manufacturing and design of durable and productive drop-on-demand inkjet printheads that power cutting-edge systems, as well as integrated inkjet solutions that add digital inkjet capabilities to other equipment. These are part of the digitization and transformation of many applications such as commercial printing, graphics, label & packaging, additive manufacturing, ceramic tiles, textiles, electronics and life science research.
We're looking for forward-thinkers eager to spark innovation in inkjet technology. Bring your talents to a team built on collaboration, creativity, and a passion for excellence. At FUJIFILM Dimatix, every product we make begins with the extraordinary people behind it. Join us for groundbreaking work in a flexible, engaging environment.
We're based in two incredible locations: Lebanon, New Hampshire, surrounded by picturesque New England landscapes, and Santa Clara, California, a dynamic hub in Silicon Valley with a mix of innovation, diversity, and sunshine.
Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit: Description**
**KNOWLEDGE:**
Having wide-ranging and deep product and industry experience, uses professional concepts and resources in accordance with company objectives to resolve customer issues in creative and effective ways.
**JOB COMPLEXITY:**
Works on highly complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises sound judgment in selecting methods, techniques, and evaluation criteria for obtaining results. Networks with key contacts and follows the prescribed (SOP) global escalation process when requiring assistance. Acts as the technical expert and advocate for the customers' application.
**SUPERVISION:**
Works with little to no supervision to determines the best methods and procedures on all assignments and may be called to support or lead the activities of other personnel on project work or special assignments.
**EXPERIENCE:**
Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience.
**ESSENTIAL DUTIES AND RESPONSIBILITIES:**
+ Maintains productive and positive technical support relationship with the top tier set of strategic / key customers.
+ Works as a team with Dimatix Sales and Business Development to provide primary layer of customer interaction.
+ Delivers a timely response to customer inquiries; follows through on all tasks and action items.
+ Conducts customer trainings, both on-site and at Dimatix facilities as required.
+ Assists in the development of technical support documentation, training literature, and programs.
+ Creatively analyzes complex, vague, and difficult customer problems; arrives at logical conclusions or hypotheses.
+ Works closely with global Customer Support colleagues through the global escalation process to engage
+ Engineering and other analytic resources for customer case resolution support.
+ Communicates with other Dimatix departments as necessary and appropriate to respond to customer inquiries.
+ Provides support to Engineering and Business Development through defined feedback channels to ensure customer product requirements are known and met.
+ Participates in and/or leads teams for product specific problems and development opportunities.
+ Prepares Trip Reports on the status of customer products, issues, and opportunities for each customer visit.
+ Extensively travels to customer sites and Dimatix facilities, occasionally on short notice.
+ Travels to exhibitions and provides support on product demonstrations, etc.
+ Regularly trains in Dimatix-NH to stay current with new products, processes, applications, technology, etc.
+ Provides input to product planning and upgrade activities.
+ Performs all required administrative work on-time and accurately: time sheets; expense reports; trip reports; etc.
**QUALIFICATIONS:**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**REQUIRED:**
+ Excellent customer interaction skills
+ Bachelor Degree and with a minimum of 6 years of related experience; or 5 years and a Master's degree; or a PhD with 3 years' experience.
+ Expert level understanding of digital printing technology.
+ Advanced reasoning skills to analyze and solve customer problems.
+ Ability to work collaboratively across many functional departments.
+ Excellent written, verbal and presentation skills; command of the English language.
+ Strong math and computational skills.
+ Minimum 5 years of customer support experience, including 3 years of field service support.
+ Ability to educate customers on systems and trouble shoot problems.
**DESIRED:**
+ Expert level understanding of Dimatix products and their applications
+ High level knowledge of chemistry, EE/SW or fluid physics
**PHYSICAL DEMANDS:**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ This job is performed primarily in a normal office environment, where the noise level is moderate. During site visits the environment will include factory floor time with higher noise levels. The job involves standing, walking, sitting, using hands and fingers, some reaching and the ability to lift up to 10 pounds.
**WORK ENVIRONMENT:**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Normal office environment
+ Frequent travel to customer locations.
+ May potentially handle hazardous waste in accordance with the safe work practices defined in Hazardous Communication and Hazardous Waste training programs. Initial training is required upon hiring status and every 3 years thereafter. Employees handling hazardous waste will insure that waste containers in their work areas are properly labeled and dated. Employees will ensure that waste containers are closed after transferring waste to them. Report any incidents involving hazardous waste to supervisor.
**OTHER:**
+ Other duties as may be assigned.
+ Each employee's primary objective is to assure that the quality, delivery and cost controls within his/her control meet or exceed all of our internal and external customers' requirements.
+ Each employee is required to abide by the Employee Handbook and the rules and regulations explained and provided at each orientation and training session. Special attention must be given to the safety aspects of these documents.
**FUJIFILM Dimatix provides competitive wages, a generous benefits package and a friendly, dynamic working environment.**
**FUJIFILM Dimatix is an E-Verify Employer**
**#LI-Remote**
**EEO Information**
Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.
**ADA Information**
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ( ).
**Job Locations** _IE_
**Posted Date** _3 months ago_ _(6/2/2025 11:21 AM)_
**_Requisition ID_** _2025-34689_
**_Category_** _Technical Services_
**_Company (Portal Searching)_** _FUJIFILM Dimatix, Inc._
Customer Service Agent
Posted 2 days ago
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Customer Service Representative II

Posted 26 days ago
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Job Description
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
As part of a busy transport team, our Customer Service Representatives (Class C drivers) are responsible for the collection, destruction, movement and unloading of confidential waste paper and electronic storage devices on behalf of various customers within the professional, financial and retail industries.
**Key Job Activities:**
Working a 45-hour week over 5 days (07.00- 16.00) and acting as a key point of customer contact, you will also be expected to reconcile/complete all relevant documentation and issue a certificate of destruction via a hand-held terminal.
Remove the console bags from each console and tie them tightly so no paper escapes while transferring to the truck.
Ensure that no material is left in the console.
Replace the console bag with an empty bag and lock the console.
Take material directly to the shredder truck and proceed to shred.
Make sure the truck gates are secure so that none of the contents escape from the truck during the shred.
Immediately upon completion of the shredding locate the client's for signature.
Give and explain certificate of destruction to client.
Record time shred was completed.
**Education:**
Junior and Leaving Certificates.
**Experience (EMEAA):**
Relevant driving experience and a Class C licence, along with a full driver CPC card.
The ability to undertake heavy lifting and physically demanding work, involving the safe movement of large wheeled trolleys on and off vehicles.
Excellent customer service skills and plenty of flexibility around working hours.
Ability to read and understand client information sheets.
Ability to write clear messages on daily reporting sheets.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
And more.
**_Disclaimer:_**
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.
Customer Service Representative II

Posted 26 days ago
Job Viewed
Job Description
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
As part of a busy transport team, our Customer Service Representatives (Class C drivers) are responsible for the collection, destruction, movement and unloading of confidential waste paper and electronic storage devices on behalf of various customers within the professional, financial and retail industries.
**Key Job Activities:**
Working a 45-hour week over 5 days (07.00- 16.00) and acting as a key point of customer contact, you will also be expected to reconcile/complete all relevant documentation and issue a certificate of destruction via a hand-held terminal.
Remove the console bags from each console and tie them tightly so no paper escapes while transferring to the truck.
Ensure that no material is left in the console.
Replace the console bag with an empty bag and lock the console.
Take material directly to the shredder truck and proceed to shred.
Make sure the truck gates are secure so that none of the contents escape from the truck during the shred.
Immediately upon completion of the shredding locate the client's for signature.
Give and explain certificate of destruction to client.
Record time shred was completed.
**Education:**
**Experience (North America & LATAM):**
Junior and Leaving Certificates.
**Experience (EMEAA):**
Relevant driving experience and a Class C licence, along with a full driver CPC card.
The ability to undertake heavy lifting and physically demanding work, involving the safe movement of large wheeled trolleys on and off vehicles.
Excellent customer service skills and plenty of flexibility around working hours.
Ability to read and understand client information sheets.
Ability to write clear messages on daily reporting sheets.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
And more.
**Our Promise:**
Stericycle is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
**_Disclaimer:_**
_The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice._
Return Agent Customer Service
Posted 2 days ago
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Customer Service Support - Parkwest
Posted 322 days ago
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Job Description
Teamworx is looking for a dedicated Customer Service Supporter (Based On-Site in Park West)
Are you positive, energetic and willing to go the extra mile to make the customer happy? Do you enjoy working in a fast-paced Customer Service Center with constant multitasking? Do you enjoy being a great team player? Then you might be just the one we are looking for.
You will be an ambassador for our clients business in Ireland, being on the front line and providing the best Customer Service within any channel preferred. Based in our Support Centre in Park West, this is an exciting challenge to make your mark!
You Meet possibilities and we offer you* …
· competitive salary and benefit package
· great opportunities for professional development in an international company
· personal development with first-class practical trainings
· a great company culture
· the chance to compete, win and celebrate excellent performance
You Bring dedication and you…
· put customers first and deliver a great experience
· enjoy communicating and helping customers in different channels
· provide professional advice and solutions for the customer
· thrive in a busy and dynamic environment
· want to be a part of a great team
· support the stores and provide efficient cooperation within retail
Want to find out more? Contact Maurice Powell, Commercial Director,Teamworx on 045898037 or send your CV today.(PLEASE NOTE THIS ROLE IS BASED ON SITE IN PARK WEST AND IS NOT A REMOTE OR HYBRID ROLE)TEAMWORX DEAL IN ALL AREAS OF RETAIL, HOSPITALITY AND HEAD OFFICE ROLES. CHECK OUT OUR WEBSITE FOR MANY MORE VACANCIES.Be The First To Know
About the latest Field support Jobs in Ireland !
Transfer Agency Analyst/ Customer service
Posted 1 day ago
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Customer Service Agent DUBLIN 15
Posted 434 days ago
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Overview
Would you like a new job where you can deliver an outstanding and memorable experience to customers? As part of an experienced team working with a leading bathroom brand you will play a part in delivering exceptional customer service. We believe support matters, and supporting our customers, and our Customer Experience Team is at the heart of how we deliver this service to our customers. We pride ourselves on being big enough to take responsibility and small enough to keep it personal.
If you would like to work as part of this award-winning team we would love to hear from you.Our business is deeply committed to excellence in everything we do for customer, consumer and employees alike. Our client has been recognised in the Deloitte Best Managed Companies in Ireland awards with the Gold Standard. Our core values which guide our actions are Support, Openness, New Thinking, Ambition, and Sustainability .
Hours of Work
Monday- Friday 8.30 am-5.00 pm ( Full Time / Perm position)
Benefits
Generous salary DOE20 annual leave days + Company Day on Good FridayCompany Pension Scheme after 6 monthsChristmas BonusGenerous Employee DiscountVHI Employee Assistance ProgramBike to Work SchemeEmployee Referral SchemeResponsibilities
Processing of customer sales orders, confirming order price and delivery dates and the agreed turnaround timeChase and follow up on estimated arrival times from the purchasing team and advising customers with updatesManaging back orders to strict deadlinesDealing with all customer queries to the required standardSupporting the customer service, technical support and showroom teams with other customer requirements when necessaryInvolvement in standards improvements and progression with the customer experience managerPromote products and offer alternatives that will benefit our customersSupport and liaise with purchasing on the order/sales trends of customers for forecast/budgetary purposesMaintaining excellent customer relationshipsBuild and maintain excellent product knowledgeEnsure effective communication with all departmentsLiaising closely with the warehouse and finance teams on outgoing orders and customer returnsRequirements
Proven experience in dealing with customer queries to the point of resolutionExcellent customer facing, telephone and electronic communication with a proven ability to be able to listen to customer queries and respond appropriatelyProven ability to solve problems and exude calmness under pressureWell organised and excellent attention to detailExcellent computer skillsThird level qualification in business or related field is desirable For more information on this exciting role please contact Maurice on 045 898037Supermarket Customer Service Manager Job Limerick
Posted 551 days ago
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Job Description
Supermarket Customer Service Manager Job Limerick
My client who is one of the top-performing supermarket groups in Ireland is recruiting for a Customer Service Manager to join their business in one of their busy and vibrant stores located in Limerick. The store operates with extremely high standards and is highly admired by its grocery competitors nationwide. As a Retail Grocery Customer Service Manager, you will oversee the management of a well-established team to increase productivity and maximise sales for the store while having the opportunity to develop your retail experience and skills within an award-winning team. This particular retail group has stores nationwide and has a great track record of promoting high achievers into regional manager roles. This is a great opportunity for an enthusiastic grocery retail manager looking to make their mark in an award-winning company.
Our client offers a competitive salary from €33,000 up to €6,000 DOE.
What’s in it for you with this Supermarket Customer Service Manager Job:
Salary from €33 0 up to ,000 DOE An opportunity to work with one of the best retail brand names in the market.Internal promotion opportunities Training and coaching opportunities are availableResponsibilities for this Supermarket Customer Service Manager Job:
Overall management of a busy checkout department. Supervision of a team of up to ten people when on duty. Rostering for a team of up to 10 staff plus.Queue management. Ensuring all staff have the tools required to complete their role. Covering the customer service desk by assisting customers with questions/queries. Overseeing the store end of the home delivery service. Staff training and development. Assisting the store manager in other areas of the store if/when required.The ideal candidate for this Retail Supermarket Checkout Manager Job:
Previous experience as a checkout manager/supervisor/ sales assistant with experience making rosters and processing returns within a busy retail grocery environment – this is essential. Must be experienced in using a till/cash register system. Proficient in Microsoft Office especially Excel for reporting Must have strong people management skills. Strong customer service skills essential Must have staff training & development experience. Must be able to work as part of a team and on own initiative.If you are interested in the role, please apply below or send your CV to Sean Thomas, Head of Grocery Recruitment, email: or contact: 045247170 for more info confidentially. We here at Teamworx Recruitment assist with recruiting a variety of management and food specialist roles across Ireland. If you have any hiring needs, we would love to assist you. For further on our services and to browse our amazing career opportunities, please check out our website:
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