575 Field Support jobs in Ireland

Field Support Engineer

Dublin, Ireland

Permanent

Responsibilities:

The successful candidate will be part of the Quality Control Lab Services Team which will maintain the incident ticket queue and manage & resolve issues as they arise in a timely manner.

Experience in the support of IT applications is required.

Support Maintenance and User Administration of local Laboratory applications which will include Periodic System Reviews and System Audit Trail Reviews. Provide front line support (level 1) to labs.

Troubleshoot system errors and collaborate with vendor/global teams for resolution.

Act as main point of contact on site for Laboratory System Helpdesk which will include interacting with the Global system teams or system vendors on various system issues.

Providing appropriate system access to vendors.

Support system content deployment and end user training.

Recognize the importance of the quality control function in pharmaceutical production the Lab System Support Engineer should display a high level of integrity in the performance of their work.

Should be capable of relating well to other people both within and outside of the laboratory area.

Requirements:

Experience of supporting QC laboratory systems is preferred but not essential.

Strong knowledge of Microsoft Windows Operating Systems (Windows 7 & Windows Server 2003/2008).

Bachelor's degree in an IT or scientific field (e.g., Chemistry, Biology, Business Information Systems).

Strong problem solving skills.

Excellent communication and interpersonal skills are essential.

Excellent organizational and prioritization skills

Ability to work well both independently and in a team environment.

Ability and flexibility to perform all other job-related and ad-hoc duties as required.

Experience in Pharmaceutical industry an advantage

Reach @

Location: Nationwide, Ireland

Job Type: Contract (Twelve Months initially and up to four years in total)

Work Type: Full-time

Role Type: Field Support Engineer

Overview of Role

Our client is seeking IT Field Engineers to support client sites across the country. You will be part of an exciting new roll-out project. IT Field Engineers will be based at various locations throughout Ireland and will then service the local offices. This role involves installation, configuration, and support of IT hardware, software, and network systems.

Role & Responsibilities:

• Install PCs and laptops, configure IP details, deploy correct images, and join systems to the domain.
• Support and configure Virtual Desktop Environments using VMware.
• Set up smart devices (iOS & Android).
• Provide support for digital radio mobile and associated antenna systems.
• Support Control Room systems and services, including CCTV.
• Configure and support desk-based telephony systems i.e. Avaya/Cisco
• Perform network patching and support activities.
• Install and maintain networked printers and scanners.
  Produce technical documentation and knowledge base articles.

Skills, Qualifications & Experience

• Minimum 4 years' experience in a similar Field Support Engineer role ideally.
• Proficient in Virtualization technologies, especially VMware.
• Strong knowledge of Windows Server environments, including Active Directory and Exchange.
• Experience with networking hardware and protocols - Cisco, HP, ARUBA.
• Ability to support diverse hardware and software systems.
• Full clean driving license and own transport required.
  Fluent in English language communication.

Preferred Experience:

• Proven record in IT field support with hardware and software installations and configurations.
  Experience working in multi-site environments supporting end-users across various locations.

Education & Certifications:

• IT Qualification i.e. Cert/Diploma/Degree or a Professional IT Certification
• Relevant IT Certifications in Virtualization, Networking, or Windows Server environments preferred (not mandatory but advantageous).

Visa:

Irish/EU Citizen or Stamp 4 Visa holder.

About Us

As Ireland's largest IT Solutions Provider with a growing global footprint, ergo offers deep expertise across managed IT & hardware services, cloud, applications & software services, IT resourcing, and modern work solutions. Our recent technology awards reflect our commitment to delivering industry-leading IT solutions, highlighting our team's dedication and expertise.

Job Title:
IT Field Engineer
Location:
Nationwide, Ireland
Job Type:
Contract
(Twelve Months initially and up to four years in total)

Work Type:
Full-time
Role Type:
Field Support Engineer
Overview of Role
Our client is seeking IT Field Engineers to support client sites across the country. You will be part of an exciting new roll-out project. IT Field Engineers will be based at various locations throughout Ireland and will then service the local offices. This role involves installation, configuration, and support of IT hardware, software, and network systems.

Role & Responsibilities:

• Install PCs and laptops, configure IP details, deploy correct images, and join systems to the domain.
• Support and configure Virtual Desktop Environments using VMware.
• Set up smart devices (iOS & Android).
• Provide support for digital radio mobile and associated antenna systems.
• Support Control Room systems and services, including CCTV.
• Configure and support desk-based telephony systems i.e. Avaya/Cisco
• Perform network patching and support activities.
• Install and maintain networked printers and scanners.
• Produce technical documentation and knowledge base articles.

Skills, Qualifications & Experience

• Minimum 4 years' experience in a similar Field Support Engineer role ideally.
• Proficient in Virtualization technologies, especially VMware.
• Strong knowledge of Windows Server environments, including Active Directory and Exchange.
• Experience with networking hardware and protocols - Cisco, HP, ARUBA.
• Ability to support diverse hardware and software systems.
• Full clean driving license and own transport required.
• Fluent in English language communication.

Preferred Experience:

• Proven record in IT field support with hardware and software installations and configurations.
• Experience working in multi-site environments supporting end-users across various locations.

Education & Certifications:

• IT Qualification i.e. Cert/Diploma/Degree or a Professional IT Certification
• Relevant IT Certifications in Virtualization, Networking, or Windows Server environments preferred (not mandatory but advantageous).

Visa:
Irish/EU Citizen or Stamp 4 Visa holder.

About Us
As Ireland's largest IT Solutions Provider with a growing global footprint, ergo offers deep expertise across managed IT & hardware services, cloud, applications & software services, IT resourcing, and modern work solutions. Our recent technology awards reflect our commitment to delivering industry-leading IT solutions, highlighting our team's dedication and expertise.

As first line of on-site hardware support, an Oracle Field Engineer is responsible for hardware break/fix, troubleshooting, cabling, rack installations and deployments at OCI data centres, Multicloud and customer sites.

Oracle is a global leader in cloud technology, providing cutting-edge solutions to help businesses transform and innovate. Our Oracle Cloud Infrastructure (OCI) team is dedicated to building secure, scalable, and high performing cloud services.

Working as part of the Field Engineering team, you will be responsible for ensuring the seamless technical support and installation of Oracle Cloud hardware systems at OCI data centres, Oracle Multicloud partners and at customer sites in Dublin.

This is an ideal opportunity for a motivated individual to be part of an amazing team, supporting world class data centres for a global leader in Cloud technology.

For this role, candidates must:

• Be willing to travel to multiple locations in Dublin and Ireland including OCI data centres, Multicloud partners and customer sites
• Have a Full driving licence and be able to travel to sites at short notice
• Be part of a 24/7 on-call rota, supporting hardware break/fix issues out of office hours when required
• Have excellent problem solving and troubleshooting skills
• Have strong knowledge of computer hardware, operating systems and software applications
• Be able to work independently and as part of a collaborative team
• Have excellent communication skills, both verbal and written, for liaising with technical teams, non-technical teams and customers

• Be a self-motivated individual, willing to learn new skills and keep up to date with the latest technologies

• System and network hardware break/fix, maintenance and troubleshooting

• Network troubleshooting, cable testing and replacements
• Rack cabling, installations and deployments
• Adhering to OCI cabling and data centre standards
• Managing and prioritizing tickets and adhering to SLAs
• Following SOPs and MOPs to complete day to day activities
• Carrying out system audits and site inventories
• Ensuring data centre compliance and security protocols are followed at all times
• Adhering to defined health and safety policies at all times

Job Opportunity:

• Provide advanced technical support for hardware, software, and network issues
• Lead troubleshooting efforts and resolve escalated IT tickets
• Manage IT assets, system updates, and user account administration
• Support and enforce IT security policies and best practices
• Mentor junior support staff and coordinate daily IT operations

Our clients are predominantly business owners who are focused on ensuring their day-to-day operations perform as they should, I.T, networks, systems, and cybersecurity are generally not something they have time to consider and that is where we step in. We manage all of the I.T. requirements so that people don't have to worry about whether their data and systems are protected.

The ideal candidate would have experience in cloud infrastructure including endpoint management, Networking, Server Administration, Azure, and Office 365 as well as a solid understanding of on-premise technology including networking. This role would require a service-oriented attitude, excellent verbal and written skills and a high focus on the quality of work.

Responsibilities:

• Manage the IT Support queue.
• Provide on-site IT support to customers within the assigned local area.
• Take ownership of IT issues and work with the team (and SMEs across the business as required), to resolve these issues.
• Document processes and procedures to increase the efficiency of the service desk team.
• Support M365 environment and perform server and laptop setups and repairs.
• Install, configure and maintain user software and communications equipment.
• Manage and communicate with third party vendor.
• Provide support on client sites as per business requirements.

Qualifications and Personal Skills:

• Full valid driver's licence.
• 2-3 years experience within IT Support or Service.
• Office 365 Administration.
• Knowledge of Active Directory and Server Administration.
• Excellent organizational and interpersonal skills.
• Excellent customer service skills.
• Self-motivated with an ability to work in teams.
• Be enthusiastic, ambitious, and keen to learn new skills with a positive attitude.
• Able to prioritise and execute tasks in a high-pressure environment.
• Industry standard certifications (Microsoft, Cisco & CompTIA).

Some of our Benefits:

• Generous professional development budget.
• Company Pension.
• Health Plan.
• Wellness Benefit.
• On-site Gym.

At Nostra we value our people. We are a passionate team committed to doing our best, our values are trust, accountability, expertise, people, integrity, and empathy. These values form a central part of our recruitment process. Nostra is an equal opportunity employer committed to diversity and inclusion.

Join us, be part of more.

We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

We're the pride of Ireland. Bord Gáis Energy have been powering the nation's homes and businesses for almost 40 years. But now, we're so much more than just gas and electric. Through our unique combination of household heroes and energy assets, we're at the heart of the energy transition in Ireland, strengthening the country's energy security and helping customers get ready for a net zero future.

We have an exciting new opportunity for a Field & Customer Support Administrator on a full-time, permanent basis to join our Bord Gáis team.

Location: This role can be mostly based at home but you must be flexible to travel to our Dublin office where you will be required to work at least two days per week.

The main purpose of this role is to ensure we deliver the optimal balance of customer experience and engineer visits to maximise the services & solutions division's performance. Your main responsibility will be to manage the daily workload and productivity of our Field Service Engineers. A key aspect of the role is to set the engineers up for success, to optimise their performance and to help deliver an exceptional customer experience. Being able to orchestrate cross-functional support to a growing Services & Solutions Team is critical as Bord Gáis Energy expands its customer offering.

You should have strong communication skills and have the ability to support day-to-day tasks for engineer success while focusing on providing an excellent customer experience.

You'll work closely with Area Managers and Field Engineers to provide the best customer experience and ensure we uphold SLA's. You'll also collaborate with our sales and contact centre teams. You'll analyse and report on key metrics to ensure delivery against targets, and compile reports for management as required.

Here's what we're looking for:

• Excellent customer focus and a proven drive to deliver great customer outcomes
• Operational experience in a customer centric business, ideally in the energy industry
• Strong schedule management and exceptions handling skills
• Effective team player who's willing to go above and beyond for customers
• Ability to effectively prioritise and work efficiently under pressure
• Adaptable and resilient individual who embraces change

Please note that this role has an on call element meaning you will be required to work 1 in every 6 Saturdays, and 1 in every 8 Sundays.

Why should you apply?

We're not a perfect place – but we're a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That's why we've designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we're a great place to work and what being part of more means for you.

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.