98 Finance Business Partner Fixed Term Contract jobs in Ireland
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Commerical Business Partner
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Quality Engineering Manager - NPI- Fixed Term Contract

Posted 3 days ago
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Job Description
**Why join us?**
A career at embecta means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our employees can fulfill their life's purpose through the work that they do every day.
You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program - which includes competitive pay, benefits, continuous learning, recognition, career growth and life balance components - is designed to support the varying needs of our diverse and global employees.
The Quality Engineering Manager - NPI will lead critical projects for new production introduction at embecta Dun Laoghaire by providing leadership to a Quality Engineering Team of 5-7 associates managing validation studies and collaborating with various internal and external stakeholders
**Responsibilities:**
+ **Support ISO9000/ISO13485 Quality Systems** : Ensuring the company's quality management system aligns with these international standards, which are crucial in the medical devices/pharmaceutical industry.
+ **Regulatory Compliance** : Ensuring that all activities meet embecta's and external regulatory requirements.
+ **Leadership Role** : Being a key member of the Quality Leadership Team, leading the Quality Engineering Team through daily management, performance reviews, and delegation.
+ **Continuous Improvement** : Supporting programs like Six Sigma to enhance processes and product quality.
+ **Quality System Management** : Overseeing systems related to production support, such as non-conformance, incident reporting, and customer complaint analysis.
+ **Customer Interaction** : Liaising with key external customers, to ensure that quality standards meet customer expectations.
+ **CAPA Management** : Ensuring Corrective and Preventive Actions (CAPAs) are completed in compliance with regulatory standards.
+ **GMP Oversight** : Ensuring Good Manufacturing Practice (GMP) compliance in Production and Quality Engineering activities.
+ **Documentation** : Preparing and maintaining documentation to meet regulatory requirements.
**Education and Experience**
+ At least 5 years in an ISO 9001/13485 environment, preferably in the medical devices or pharmaceutical industry.
+ 3 + years in a supervisory role, indicating the need for leadership skills
+ Understanding of Statistical Process Control (SPC) and Six Sigma methodologies, with Greenbelt Certification being advantageous. Advanced Technical writing skills are required. Experience with FDA requirements and audits
+ Experience in process validation, sterilization, and cleanroom environments is a plus.
#LI-ONSITE
#LI-DF1
embecta is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
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Training Specialist (12 month fixed term contract)

Posted 15 days ago
Job Viewed
Job Description
We are seeking a dynamic and experienced **Customer Care Trainer** to lead the development and delivery of training programs that elevate the performance of our internal teams and BPO partners. This role is pivotal in maintaining high-quality service standards across **reservations, chats, and customer care cases** , with a strong focus on **First Contact resolution (FCR)** and **Net Promoter Score (NPS)** improvement.
**What You'll Do:**
**Training Development & Maintenance**
+ Own and continuously update all training materials, SOPs, and knowledge base content to ensure accuracy and relevance.
+ Design and deliver engaging onboarding and upskilling programs for new and existing team members.
**BPO Oversight & Quality Assurance**
+ Conduct regular audits of BPO performance, ensuring adherence to quality standards and SOPs.
+ Collaborate with BPO trainers to implement a consistent "Train the Trainer" model.
**Performance Coaching & Multiskilling**
+ Provide coaching and feedback to agents and team leads to drive individual and team performance.
+ Develop and implement multiskilling initiatives to enhance operational flexibility and efficiency.
**Process Improvement & NPS Focus**
+ Identify and address process gaps that impact customer satisfaction and FCH.
+ Partner with cross-functional teams to design and implement customer-centric process improvements.
**Reporting & Insights**
+ Track training effectiveness and quality metrics, providing actionable insights to stakeholders.
+ Support the Quality and Customer Experience teams with data-driven recommendations.
**What We're Looking For:**
+ Experience in process improvement methodologies (e.g., Lean, Six Sigma).
+ Familiarity with NPS and FCH metrics and their impact on customer experience.
+ Background in hospitality, travel, or service industries is a plus.
+ Proven experience in **customer care training** , preferably in a **multichannel environment** (voice, chat, email).
+ Strong background in **coaching, quality assurance** , and **performance management** .
+ Experience working with or managing **BPO partners** .
+ Excellent communication, facilitation, and interpersonal skills.
+ Ability to manage multiple priorities and adapt to a fast-paced environment.
+ Proficiency in using LMS platforms, QA tools, and CRM systems.
**What You'll Get:**
+ Employee Friends & Family rental discount (40% discount for employee & partner; 30% discount for up to 8 additional family/friends).
+ Hybrid/flexible working arrangements.
+ 22 days holidays on hire rising to 27 days with service.
+ Occupational Pension Scheme with up to 5% company matched contribution.
+ Life Cover payable at 4 times base salary.
+ Profit Share Scheme.
+ Tuition support plus access to compressive online learning platform.
+ 10 days paid study leave & paid exam leave where exams fall during work hours.
+ Income protection for long term illness.
+ Professional membership fees paid in full annually where membership relates directly to role.
+ Bike to Work & Travel Pass schemes.
+ Employee Assistance Programme for employees and family.
+ Occupational Health support.
+ Christmas savings scheme.
Training Specialist (12 month fixed term contract)

Posted 15 days ago
Job Viewed
Job Description
We are seeking a dynamic and experienced **Customer Care Trainer** to lead the development and delivery of training programs that elevate the performance of our internal teams and BPO partners. This role is pivotal in maintaining high-quality service standards across **reservations, chats, and customer care cases** , with a strong focus on **First Contact resolution (FCR)** and **Net Promoter Score (NPS)** improvement.
**What You'll Do:**
**Training Development & Maintenance**
+ Own and continuously update all training materials, SOPs, and knowledge base content to ensure accuracy and relevance.
+ Design and deliver engaging onboarding and upskilling programs for new and existing team members.
**BPO Oversight & Quality Assurance**
+ Conduct regular audits of BPO performance, ensuring adherence to quality standards and SOPs.
+ Collaborate with BPO trainers to implement a consistent "Train the Trainer" model.
**Performance Coaching & Multiskilling**
+ Provide coaching and feedback to agents and team leads to drive individual and team performance.
+ Develop and implement multiskilling initiatives to enhance operational flexibility and efficiency.
**Process Improvement & NPS Focus**
+ Identify and address process gaps that impact customer satisfaction and FCH.
+ Partner with cross-functional teams to design and implement customer-centric process improvements.
**Reporting & Insights**
+ Track training effectiveness and quality metrics, providing actionable insights to stakeholders.
+ Support the Quality and Customer Experience teams with data-driven recommendations.
**What We're Looking For:**
+ Experience in process improvement methodologies (e.g., Lean, Six Sigma).
+ Familiarity with NPS and FCH metrics and their impact on customer experience.
+ Background in hospitality, travel, or service industries is a plus.
+ Proven experience in **customer care training** , preferably in a **multichannel environment** (voice, chat, email).
+ Strong background in **coaching, quality assurance** , and **performance management** .
+ Experience working with or managing **BPO partners** .
+ Excellent communication, facilitation, and interpersonal skills.
+ Ability to manage multiple priorities and adapt to a fast-paced environment.
+ Proficiency in using LMS platforms, QA tools, and CRM systems.
**What You'll Get:**
+ Employee Friends & Family rental discount (40% discount for employee & partner; 30% discount for up to 8 additional family/friends).
+ Hybrid/flexible working arrangements.
+ 22 days holidays on hire rising to 27 days with service.
+ Occupational Pension Scheme with up to 5% company matched contribution.
+ Life Cover payable at 4 times base salary.
+ Profit Share Scheme.
+ Tuition support plus access to compressive online learning platform.
+ 10 days paid study leave & paid exam leave where exams fall during work hours.
+ Income protection for long term illness.
+ Professional membership fees paid in full annually where membership relates directly to role.
+ Bike to Work & Travel Pass schemes.
+ Employee Assistance Programme for employees and family.
+ Occupational Health support.
+ Christmas savings scheme.