205 Flexible Engagement jobs in Ireland

Company Information and Introduction:

About Nutritics

Nutritics is focused on making food information more reliable, more accessible and more valuable for our customers. By connecting our clients and their customers to food information they can rely on, we can deliver our vision to be the world's most trusted food management software, delivering valuable insights to enable anyone to make better informed food choices.

Our product offering includes recipe management, supply chain management, menu publishing, ordering, dietary management and meal planning modules. Since Nutritics launched, we've quickly become a global leader in our field and have customers across over 100 countries, including some of the world's largest and most forward thinking food companies.

By using Nutritics, today's professionals have the best tools available to help their clients make accurate, relevant and actionable food choices. Our Customer Engagement team offers genuine human connection and technical expertise to empower our customers to get the most out of Nutritics and help them achieve their goals.

Key Responsibilities and Duties:

Main Responsibilities

• Providing 'business as usual' (BAU) support to tier 1, 2 & 3 clients.
• Responding promptly to customer inquiries through various channels including email, phone and screen share if necessary.
• Maintaining a positive, empathetic, and professional attitude at all times.
• Knowing our products inside and out so that you can answer questions as efficiently as possible.
• Liaising with the onboarding and projects team to ensure customers are smoothly transitioned from in project to BAU.
• Liaising with customer success managers (CSMs) and product teams on customer issues.
• Liaising with sales/CSMs when an upsell opportunity becomes apparent.
• Logging technical issues, taking ownership of logged issues and mobilising the development team as needed to get issues resolved in line with SLAs.
• Maintaining a detailed record for each customer including licence details, interactions, transactions, and comments.
• Mentoring junior team members and delegating queries as necessary.

Career Progression and Development

• Recognition as a key part of the team that continues to deliver significant global growth - feel and see the impact of your individual contributions
• Opportunity to learn from working alongside an experienced management team and market leading clients around the world
• Bi annual performance review and individual career development plan

Key Skills and Competencies:

The Ideal candidate will have

• The ability to prioritise and multitask, with excellent time management and organisational skills.
• Experience in collaborative cross-functional work and knows how to be empathic and articulate.
• Excellent communication skills
• A sense of responsibility - will take ownership and follow through with queries
• To be passionate about Nutritics and bring that enthusiasm to work daily. We want you to be focused on quality delivery and doing an excellent job that you can take pride in
• 1-2 years experience in a similar role
• Third level qualification is desirable but not essential
• Fluent spoken and written English
• Previous experience in Foodservice and/or nutrition is an advantage but not essential
• The craic

Most Importantly

Being a people-focused Company, it's not just about the role, we are equally interested in you, both in terms of your career and as a person. Everything we do here at Nutritics is with a focus on "team first" and our core values are real – they are driven by our CEO and are strongly held by everyone working here. These values of Team First, Open Communication, No Ego, Integrity and The Rocket allow us to be proud of what we do, help people to develop and retain our excellent culture. We want our team to look forward to coming to work every day and this drives our culture and outlook.

Working with Nutritics

• 25 days annual leave (plus public holidays)
• Training & Development Programmes
• Excellent work life balance policies - Summer hours, Enhanced parenting leave options etc.
• Generous personal Health & Wellbeing budget
• An excellent remuneration package
• Unparalleled opportunities to a rewarding & diverse career path
• An experienced knowledgeable peer group

Purpose

In a fast paced, global business, provide excellent customer service to new clients throughout-bound calling, by pro-actively contacting clients to arrange their on-boarding call and offer additional training to disengaged users. Contribute to increased engagement and retention rates and improve client sentiment and online reputation. Contribute to the business's Super-duper service strategy whilst exceeding individual KPIs and embrace our company values with every interaction.

Reports to

Activation & Engagement Manager

Hours of work

Monday – Friday – 9am – 5:30pm

Day-to-day responsibilities include but are not limited to the below:

· Provide an excellent customer service to our new and existing BrightHR clients

· Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account

· Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce

· Contribute to BrightHR's business goal of migrating all HRonline users to BrightHR

· Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system

· Conduct demonstrations of BrightHR by webinar for prospect clients and those wishing to migrate from HRonline

· Ensure all Service Level Agreements are adhered to at all times.

· Meet and exceed all Key Performance Indicators

· Contribute to team targets, paying particular attention to customer experience and feedback.

Required skills and experience

· Customer service experience is essential

· The ideal candidate will have experience of working in an out-bound, telephone based role

· Must have excellent listening skills and be able to communicate with clients and users of varying technical ability

· The ability to work in a fast-paced environment.

· Able to adapt to change

· Can take responsibility of own product knowledge

· Able to communicate at different levels throughout the business

BrightHR Benefits

Enhanced holidays – 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales)

Private health care cover after 5 years' service

New business referral scheme

Access to HSF

Access to the EAP service

Refer a friend scheme

Paid birthday leave

Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service

Group life insurance

Milestone recognition

Bright Exchange perks

Values & Behaviours

Living the company values of We care, We take action, we innovate, we inform, and we do the right thing

We lead by example and recognise those living our values.

We drive the narrative by inspiring and engaging our team.

We collaborate with rigor and embrace diversity of thought.

We deliver with a united voice.

We take ownership by staying close to team performance by Super Coaching and Walking the Walk.

We keep our approach simple and stick to the playbook to deliver on promise.

We think critically and commercially, assess the situation before jumping to the solution.

Job Type: Permanent

Pay: €34,000.00 per year

Work Location: In person

About Nutritics

Nutritics is focused on making food information more reliable, more accessible and more valuable for our customers. By connecting our clients and their customers to food information they can rely on, we can deliver our vision to be the world's most trusted food management software, delivering valuable insights to enable anyone to make better informed food choices. 

Our product offering includes recipe management, supply chain management, menu publishing, ordering, dietary management and meal planning modules. Since Nutritics launched, we've quickly become a global leader in our field and have customers across over 100 countries, including some of the world's largest and most forward thinking food companies.

By using Nutritics, today's professionals have the best tools available to help their clients make accurate, relevant and actionable food choices. Our Customer Engagement team offers genuine human connection and technical expertise to empower our customers to get the most out of Nutritics and help them achieve their goals.

Main Responsibilities

• Providing 'business as usual' (BAU) support to tier 1, 2 & 3 clients.
• Responding promptly to customer inquiries through various channels including email, phone and screen share if necessary.
• Maintaining a positive, empathetic, and professional attitude at all times.
• Knowing our products inside and out so that you can answer questions as efficiently as possible.
• Liaising with the onboarding and projects team to ensure customers are smoothly transitioned from in project to BAU.
• Liaising with customer success managers (CSMs) and product teams on customer issues.
• Liaising with sales/CSMs when an upsell opportunity becomes apparent.
• Logging technical issues, taking ownership of logged issues and mobilising the development team as needed to get issues resolved in line with SLAs.
• Maintaining a detailed record for each customer including licence details, interactions, transactions, and comments.
• Mentoring junior team members and delegating queries as necessary.

Career Progression and Development

• Recognition as a key part of the team that continues to deliver significant global growth - feel and see the impact of your individual contributions
• Opportunity to learn from working alongside an experienced management team and market leading clients around the world
• Bi annual performance review and individual career development plan

The Ideal candidate will have

• The ability to prioritise and multitask, with excellent time management and organisational skills.
• Experience in collaborative cross-functional work and knows how to be empathic and articulate.
• Excellent communication skills
• A sense of responsibility - will take ownership and follow through with queries
• To be passionate about Nutritics and bring that enthusiasm to work daily. We want you to be focused on quality delivery and doing an excellent job that you can take pride in
• 1-2 years experience in a similar role
• Third level qualification is desirable but not essential
• Fluent spoken and written English
• Previous experience in Foodservice and/or nutrition is an advantage but not essential
• The craic

Most Importantly

Being a people-focused Company, it's not just about the role, we are equally interested in you, both in terms of your career and as a person. Everything we do here at Nutritics is with a focus on "team first" and our core values are real – they are driven by our CEO and are strongly held by everyone working here. These values of
Team First

,
Open Communication

,
No Ego

,
Integrity

and
The Rocket

allow us to be proud of what we do, help people to develop and retain our excellent culture. We want our team to look forward to coming to work every day and this drives our culture and outlook.

Working with Nutritics

• 25 days annual leave (plus public holidays)
• Training & Development Programmes
• Excellent work life balance policies - Summer hours, Enhanced parenting leave options etc.
• Generous personal Health & Wellbeing budget
• An excellent remuneration package
• Unparalleled opportunities to a rewarding & diverse career path
• An experienced knowledgeable peer group

Location and Hours of Work

This position is a hybrid role with travel to your local office required on a bi weekly basis. This role can be based remotely in the UK or Ireland for the right candidate. The candidate will be required to attend their local office at least every two weeks (London based for UK, and Dublin based for Ireland). Travel to the Irish office will also be required at times. The candidate will be expected to work a minimum 37.5 hour week. We work Monday to Friday with flexibility around start and finish times as long as core hours are covered.

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

Join the Jacobs Graduate Development Programme (GDP) and have a meaningful, positive impact on our environments, communities and societies.   Bring your passion, your ingenuity and your vision. Let's see the impact we can create, together.

What will you get?

Our Graduate Development Programme is a structured two-year scheme designed to support your development at the start of your Jacobs career journey. Through a combination of blended learning, mentoring, progress reviews and networking, you will establish yourself as knowledgeable and competent across four key focus areas; human skills, consulting skills, champion our strategy and your passions.

The Graduate Development Programme allows you to customise your learning journey to reflect your specific interests, career goals, and technical skillset – creating a graduate experience that is unique to you.

The GDP is an experience programme, meaning that a large portion of what you'll learn will be on-the-job. You'll work with your manager and mentor to collect the learning experiences that will be most meaningful for you.

The programme is more than just a steppingstone. It's a launchpad for your career, offering you the tools, experiences and support you need. Join us and unlock your potential as you work on meaningful projects and collaborate with industry leaders to deliver outcomes and solutions for complex challenges.

About The Opportunity

Jacobs has a large portfolio of long-term contracts working on some of the UK and Ireland's most high-profile infrastructure projects and we want to grow our Stakeholder Engagement & Communications team to meet this ever-increasing portfolio of projects.  Our team is delivering projects from concept stage through to construction and we are looking for enthusiastic, adaptable staff to join this highly successfully team.

The Stakeholder Engagement & Communications team sits within our Water and Environment business and you will work as part of a diverse and highly skilled team of specialists and engineers, providing support and advice to a wide range of clients. The main purpose of the role is to support the delivery of comprehensive and innovative communications, public consultation sand stakeholder engagement activities across a range of national infrastructure projects. There will be opportunities to experience different roles within the business aimed at developing your career.

The role will include

• Supporting the Stakeholder Engagement & Communications team by proactively engaging with community groups, businesses and other stakeholders, face-to-face and on the phone, on a day to day basis;
• Assisting in producing high quality editorial copy, press releases, reports, publications and engagement supporting materials;
• Supporting the public consultation process, representing projects at information days and assisting with submissions analysis and report writing;
• Supporting event management (some evening/weekend working may be required);
• Liaison across various organisations/functions;
• Organising, attending and recording meetings with a range of stakeholders;
• Monitoring and responding to stakeholder queries through various channels;
• Media monitoring; and
• Populating Stakeholder Engagement Management (SEM) Systems.

The start date for this position is September 2026.

Here's what you'll need

• Be working towards a relevant Degree or Master's level qualification in Comms/Public Relations
• A flexible self-starter who is keen to drive your career forward
• Adaptable to change, with a thirst for learning new things
• You must have the permanent right to work in Ireland

Selection Process

• Step 1 Apply Online
• Step 2 Solo Video Assessment
• Step 3 Interview

Apply before 19 October 2025 for your application to be considered in the first assessment window. You can still apply after this date if the role remains open to applications.  However, you do so with the knowledge that we may not proceed with your application if the role is filled in the first assessment window.

What else we provide

• A flexible workstyle, embracing a hybrid working pattern and supporting those who need to balance work/life commitments a bit differently than others
• Free single medical cover and digital GP service
• Reimbursement towards relevant professional development and memberships
• An inclusive and diverse work environment, embracing the variety of disciplines, cultures, backgrounds and lifestyles of our employees through our Jacobs Employee Networks
• A focus on safety, health, and wellbeing, prioritising our people through a culture of caring and positive mental health champion network
• Opportunities to give back to our communities through our Collectively program, incorporating matched-funding, paid volunteering time and charitable donations.

We want you to bring your whole, authentic self to Jacobs.

Joining Jacobs not only connects you locally but globally. Our values stand on a foundation of safety, integrity, inclusion and belonging. We put people at the heart of our business, and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees.

With safety and flexibility always top of mind, we've gone beyond traditional ways of working so you have the support, means and space to maximize your potential. You'll uncover flexible working arrangements, benefits, and opportunities, from well-being benefits to our global giving and volunteering program, to exploring new and inventive ways to help our clients make the world a better place. No matter what drives you, you'll discover how you can cultivate, nurture, and achieve your goals – all at a single global company. Find out more about life at Jacobs.

We aim to embed inclusion and belonging in everything we do. We know that if we are inclusive, we're more connected and creative. We accept people for who they are, and we champion the richness of different perspectives, lived experiences and backgrounds in the workplace, as a source of learning and innovation. We are committed to building vibrant communities within Jacobs, including through our Jacobs Employee Networks, Communities of Practice and our Find Your Community initiatives, allowing every employee to find connection, purpose, and belonging. Find out more about our Jacobs Employee Networks here.

Jacobs partners with VERCIDA to help us attract and retain talent from a wide range of backgrounds. For greater online accessibility please visit to view and access our roles.

As a disability confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role.

We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work.

Your application experience is important to us, and we're keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support.

Clio

is more than just a tech company–we are a global leader that is transforming the legal experience for all by

bettering the lives of legal professionals

while

increasing access to justice

.

Summary:

We are looking for an Onboarding Engagement Specialist to join our Customer Enablement team. This role is ideal for highly motivated individuals who thrive in fast-paced, high-growth environments and are passionate about driving customer success.

You will play a key role in re-engaging new customers who are hesitant or delaying engagement post-sale with Clio, ensuring they receive the support and guidance needed to start their onboarding journey successfully. Through proactive outreach and personalised communication, you will help customers overcome initial hesitations and build confidence in using Clio.

What your team does:

Our Customer Onboarding team is hyper focused on providing an exceptional onboarding and customer experience throughout our customers' lifecycles. We are a dedicated team who enjoy what we do and are serious about truly making a positive impact on our customers' businesses.

What you'll work on:

• Customer Outreach:

• Conduct proactive outreach to customers who have not engaged or are delaying engagement with the Onboarding experience

• Utilize various communication channels and strategies to reestablish contact
• Captivate at-risk customers with creative & direct approaches, driving long term health through strong engagement with Clio

• Engagement and Relationship Building:

• Engage customers with a friendly, empathetic, and professional approach to understand their needs or concerns

• Provide tailored solutions to address customer issues and encourage continued engagement
• Partner with onboarding specialists to facilitate 1-to-many educational webinars that guide customers through key steps of their onboarding journey
• Provide ad-hoc support to the onboarding team on more complex client calls

• Content Management

• Audit, draft, and maintain up-to-date and engaging Customer Quick Start Guides and educational materials as required to fulfill any customer knowledge gaps

• Data Tracking and Reporting:

• Accurately document all interactions in the CRM system, including customer feedback, reasons for disengagement, and outcomes

• Analyze trends in customer engagement and share actionable insights with the team

• Collaboration:

• Partner with the Onboarding Team to proactively identify and triage customers who show sign of disengagement mid journey

• Work closely with the sales, support, and marketing teams to align communication strategies
• Provide feedback to internal teams on customer preferences and potential areas for improvement to ensure successful hand-off

What you bring:

• Experience:

• 1+ years of experience in Sales/Customer Success/Service/Support

• Proven experience in a SaaS
• Experience in handling high volume outbound calls is highly preferred with strong results.

• Skills:

• Excellent verbal and written communication skills

• Strong interpersonal and relationship-building abilities
• Customer-oriented with the ability to see blockers and challenges in their way
• Empathetic and solution-oriented approach to customer interactions
• Proficient in using CRM tools and other engagement platforms
• Ability to review data & look for trends and opportunities to iterate on processes
• Demonstrate a keen interest in improving your craft by using AI

• Personality Traits:

• Self-motivated, proactive, goal-driven, and able to work independently

• Persistent and resilient in reestablishing contact with disengaged customers
• Positive attitude and a passion for delivering exceptional customer experiences

Serious bonus points if you have:

• Onboarding experience
• Salesloft experience
• ChurnZero & Salesforce experience

What you will find here:

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits and dental coverage
• Hybrid work environment, with expectation for local Clions to be in office minimum 2 days per week on our Anchor Days.
• Flexible time off policy
• Pension contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The full salary range* for this role is €40,800 to €8,100 to ,400 EUR.Please note salary bands may differ based on location and local currency. Additionally, benefit offerings may differ depending on the employee's location.

• We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to

diversity, equity and inclusion

. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at

Disclaimer: We only communicate with candidates through official email addresses.

The Gallery wishes to recruit a Stakeholder Engagement & Events Manager to join the Commercial Department on a permanent basis. The successful candidate will lead the Events Department of the Gallery, ensuring that our stakeholder and client events objectives are consistently achieved. They will develop and oversee the implementation of cohesive event management plans and the associated policies that align with our strategic plan. They will also strategically develop the visibility and awareness of the National Gallery of Ireland as a venue for a wide variety of events.

Reporting to the Commercial Manager, the Stakeholder Engagement & Events Manager will:

Event Management

• Support the Director of the Gallery, Head of Audience Development & Stakeholder Engagement and the Commercial Manager on a range of strategic priorities relating to Events
• Lead and manage the Events Department of the Gallery
• Develop a three-year Events Plans for the Gallery, which sustainably maximises the commercial and operational potential of our venues
• Oversee and manage the Gallery's extensive Events calendar, delivering events to the highest professional standards that are welcoming, accessible, and reflect the Gallery's diverse audiences
• Work collaboratively with the Operations Department to ensure that all events are run within the relevant health and safety guidelines and venue capacities
• Work proactively with the Gallery's catering providers to ensure all event catering requirements are coordinated to the highest professional standards
• Maintain, develop and implement new processes, policies and systems to improve efficiency and provide greater oversight of all events at the Gallery
• Work collaboratively with the Communications Department to produce collateral, content and advertising campaigns, which raise the profile of Gallery venues
• Enhance and manage the Gallery's on-boarding processes for all event clients
• Provide regular reports and conduct project-specific research and annual market analysis, which provide the business case for decision-making
• Coordinate audio-visual requirements for all events with approved suppliers and provide audio-visual training when required
• Ensure all Events staff are trained in the relevant areas, including Institution of Occupational Safety and Health (IOSH), first aid, health and safety, event management, and the operation of equipment
• Perform other duties as determined by the Head of Audience Development & Stakeholder Engagement and Commercial Manager

Stakeholder Engagement

• Work collaboratively with the Audience Development & Stakeholder Engagement Pillar to retain and grow the Gallery's portfolio of corporate partners, sponsors and events clients
• Ensure an excellent standards of account management by the Events Department
• Proactively enhance the value of the Gallery's Corporate Partner programme by creating and delivering activation plans and pitching new ideas
• Maintain accurate records, databases and software, while ensuring compliance with the Gallery's data processing requirements and GDPR
• Coordinate and deliver regular email communications to target audiences
• Support lead generation and stewardship events, including the Directors' Dinner, Leader's Breakfast and Venue Showcase
• Ensure that the Executive Leadership Team and the Board are involved in developing relationships with corporate partners, sponsors and funders
• Work collaboratively across departments to ensure our stakeholder engagement events reflect the Gallery's Equality Diversity and Inclusion (EDI) priorities and Public Sector Duty obligations.
• Evaluate events and engagement activities through an EDI-informed lens, using feedback to improve equity and participation.
• Work with other public sector bodies, other cultural organisations (nationally and internationally), and specialist events companies to manage onsite events and share best-practice in the industry

The successful candidate will have:

• A third-level qualification in Event Management, Business or a related discipline.
• A minimum of three years' senior-level experience in Events Management, preferably in the arts and cultural sector.
• A proven track record of exceeding financial targets through business planning, revenue development and the management of budgets
• Experience of effectively managing people and events suppliers
• Knowledge of EDI principles in a cultural sector or public sector context.
• An ability to quickly build rapport with a wide variety of individuals of all levels of seniority, cultures and sectors to achieve positive outcomes and establish sustainable relationships and partnerships
• Exceptional communication skills, with the ability to write compelling copy, and give confident and engaging presentations and pitches
• Proven entrepreneurial skills with the ability to generate new creative ideas and identify new opportunities
• Excellent project management skills with a proven ability to implement plans and deliverables to tight deadlines, while handling multiple events or tasks simultaneously
• Strong time & priority management and organisational skills
• An ability to be flexible and adapt to changing priorities, opportunities while resolving issues that arise before or during events.
• The capability to promote an effective, positive and inclusive team culture, where the work of others is recognised and respected
• Excellent knowledge of Microsoft Office packages and software systems, such as or Etapestry and TicketSolve

Conditions of employment

This job description is a guide to broad areas of responsibility and accountability and should not be regarded as a comprehensive listing. This may be subject to review in view of new structures and/or the changing needs of the Gallery. All employees are required to be compliant with Gallery screening and Garda Vetting procedures. The post will be subject to a satisfactory medical check and successful completion of a successful probationary period. Applicants must be fluent in English and be eligible to work in Ireland.

Citizenship Requirements

Eligible candidates must be:

• A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein, and Norway; or
• A citizen of the United Kingdom (UK); or
• A citizen of Switzerland, pursuant to the agreement between the EU and Switzerland on the free movement of persons; or
• A non-EEA citizen who has a Stamp 4 permission or a Stamp 5 permission.

Please note: A 50 TEU permission, which serves as a replacement for Stamp 4EUFAM after Brexit, is considered equivalent to Stamp 4.

To qualify candidates must be eligible by the date of any job offer.

Job Details and Application Information

Grade and Salary:
The salary for this position will be in accordance with the Higher Executive Officer (PPC) pay scale, as per the 1 August 2025 pay adjustments. The salary scale for this position is as follows:

€58,847 €0,567 ,285 ,000 ,723 ,437 ,157 ,637¹ € 112²

• The starting salary will be at the first point on the scale, € 847 per annum, or on a higher point of the scale, as appropriate to the successful candidate, if appointed from an existing public sector role (in accordance with Circular 08/2019).
• Candidates should note the National Gallery of Ireland complies with Department of Public Expenditure and Reform regulations and guidelines on Public Service pay and conditions of employment.

Annual Leave:
The successful candidate will be entitled to 29 days of annual leave pro rata

Superannuation:
The successful candidate will be placed on the public sector pension scheme.

Benefits:
The Gallery provides staff the opportunity to participate in the tax saver and cycle to work schemes.

Duration:
Permanent

Working hours:
Full-time, 5 days out of 7, 35 hours per week (excluding breaks). Flexibility is required, including occasional early mornings, late evenings, and weekends. Time off in lieu will be provided for any work outside regular hours.

Any personal data that you provide when applying for this position shall be processed in accordance with our Privacy Notice.

How to apply:
To apply for this position, please provide the following documents (in PDF Format):

• A cover letter, which should be no more than two pages
• A CV, which should be no more than two pages

Panel:
Candidates should note that at the end of the candidate assessment process a panel of successful candidates may be formed based on order of merit, from which future positions may be filled.

Closing date for receipt of applications:
2 October 2025.
Interviews will be scheduled in October 2025.

At the National Gallery of Ireland, we value equity, diversity and inclusion. We recognise the benefits it can bring to our staff and our visitors interactions. We celebrate difference and want our people to be representative of all communities. If you require reasonable accommodation for any part of the application process, please do not hesitate to let us know.

The National Gallery of Ireland is an equal opportunities employer

Description
TEKsystems Global Services (TGS)

Practice Delivery Engagement Manager

Job Description

General Description:

The Engagement Manager role is a services function role within the TEKsystems Global Services (TGS) Practice Delivery team and is responsible for managing one or more projects/engagements at a time. A successful Engagement Manager possesses skillsets for managing teams, client facing, stakeholder management, delivery processes, issue resolution for all customer engagements. The delivery function responsibilities vary from account to account, but a successful Engagement Manager is responsible for common activities such as on/off boarding of team members, people management, customer management & reporting, finance management, support project team member activities, risk & issue resolution and supporting other Delivery members within the account portfolio, and project/engagements. The Engagement Manager assumes accountability of meeting customer expectations, delivery assurance of scope of services, deliverables, and all-round outcomes from the engagements. The Engagement Manager is responsible for qualifying and quantifying the business value benefits from the project outcome throughout the engagement.

The responsibilities listed below are not exhaustive, as each account will state their unique requirements in the Statement of Work (SoW) or as defined with the Account team at the start of the project.

Specific Requirements for this Role

• Candidate to be based in Dublin/Corke

• Working from TGS Dublin office and/or Client sites in & around Dublin or Corke typically 3 days per week and remote working from home 2 days per week

• Able to work independently, own initiative and guide and support other delivery member within the account portfolio

• Travel to other TGS and Client offices (UK & IrelandEurope) for face-to-face meetings on need basis

• Exposure to project delivery involving Data Engineering (Transformation and Analytics)

• Exposure to project delivery with cloud service partner – AWS (Preferred), GCP or Azure

• Strong stakeholder management including cross region or functional teams

• Strong IT Services knowledge

Key Responsibilities:

Delivery Management:

• Delivery of the Engagement, SoW requirements and deliverables as defined by customer.

• Understand SoWs/MSAs and importance of staying on top of the engagement activities & deliverables to meet the expectations of the customer.

• Collaborate with cross functional teams to manage risk, engagement scope, and deliver according to the terms and conditions of our contracts.

• Manage revenue and control cost & profitability for assigned engagement/s.

• Consolidate and provide engagement delivery reporting as per the Customer engagement needs via a Monthly and/or Quarterly Business Reviews (MBR/QBR).

• Establish escalation protocol between Engagement teams (Consultants, Internal FTEs), Customer Hiring/Project Managers and TGS Account Managers.

• Set and manage timekeeping processes and delivery expectations with consultants.

• Follow and adhere to relevant delivery framework to ensure all aspects of the engagement delivery are covered.

• Facilitating group sessions with consultants to share best practices, technical solution recommendations, case studies and build support network community.

Account & Customer Management:

• Establish and perform periodic customer engagement, and solution "health checks" baselined against the target metrics/expectations associated with the value streams.

• Accountable for customer engagement requirements to deliver and meet or exceed customer expectations.

• Participate in Account Strategy with internal stakeholders relative to engagement status, opportunities, and imminent risks.

• Establish and support reporting cadences, status reports, RAID log, and budgetary documentation.

• Facilitate the collaboration between the Customer, Consultants and TGS Practice groups to extend the support as required.

• Co-ordinate with cross-functional teams to keep the consultant's forum together, networking, share best practices, driving relevant newsletters, lunch & learn sessions etc.,

Management Responsibilities:

• Act as a servant leader in leading/directing delivery activities across multiple engagements.

• Consolidate engagement status and budget information across the portfolio.

• Develop and maintain engagement related documentation including processes, tools, and procedures in accordance with the TGS delivery framework.

• Understand and manage customer requirements (deliverables) to ensure contract compliance and customer satisfaction.

• Ensure Human Resources policies and procedures are communicated to consultant staff.

• Support of other engagements and/or delivery team members as required.

Resource Management:

• Communicate and/or track project team member requirement details as requested.

• Collaborating with recruiters and Sales Account Managers in preparation for new starters joining client teams and issue resolution as needed.

• Performance tracking, management, and reporting as requested.

• Collaboration with cross function teams to onboard/off-board consultant onto Customer and TGS IT systems (Email, MS Teams, SharePoint etc.,)

Requisite Abilities and/or Skills

• Strong oral and written communication skills

• Analysis and problem-solving skills

• Time management and organizational skills

• Personnel and team management skills

• Demonstrable engagement data/ risk analysis and correlation/ mitigation skills

• Excellent customer service and stakeholder management skills

Basic Qualifications

• Bachelor's degree, master's degree or equivalent

• 10 to 15 years' IT customer project/engagement delivery exposure, and agile methodologies awareness.

• Managing and delivering professional managed services to Customer.

• Greenfield development, Application modernization, Data Modernization

• Working with Cloud service providers (AWS, Azure, GCP), hosting solutions, offerings, modernization, migration & strategies is a plus

• Understanding of managed services model, risk, accountability, responsibility expectations

• Agile, Project & Engagement Management and any training / certifications on Agile, PMI, SAFe, PRINCE2 is a plus.

• AWS Cloud Practitioner, GCP Cloud Digital Leader or Azure Fundamentals certification is a plus.

• Stakeholder management, team leading, organizing, coaching, and Listening skills.

• Understanding of IT environments and able to demonstrate initiative in challenging project situations to provide continual improvement throughout the delivery of services.

• Working within Services Integration partner onsite, offshore, nearshore remote teams.

Behavioral Competencies and Responsibilities

Collaborates:

• Works in partnership with internal stakeholders and delivery team to discuss engagement strategy, scope, and overall health of any current engagements.

• Partners with Delivery Managers, Account Managers, Account Directors, Solution Executives and Business Development Managers to manage risk and ensure we are delivering to the terms and conditions of our contract.

• Participates in monthly financial review meetings with Back Office

Communicates Effectively:

• Thoroughly documents all escalation procedures then communicates to necessary audiences, customer, consultant, managers.

• Actively listens to others.

• Clearly articulates the Customer/SoW requirements and relevant supporting delivery processes.

• Proactively contributes to customer/account discussions and attends relevant account meetings.

Instills Trust

• Maintains positive rapport with consultants and customers by following through on commitments in a timely and responsive manner.

• Develops and maintains trust with internal partners by acting on feedback and ensuring engagement success.

•

Action Orientated

• Identifies concerns, such as sourcing gaps, and quickly communicates these.

• Facilitates issue resolution using root cause analysis and identifies proper parties to communicate to

• Proactively anticipates customer needs, creates solutions and contingency plans to limit issues.

• Advocates for TEKsystems Global Services (TGS) when possible, to support growth opportunities with customers.

• Contributes, collaborates, and drives internal process improvement issues initiatives.

Skills

• Service management
• Service
• Project management
• Stakeholder management
• Problem management

Job Title:
Engagement Manager

Location:
Cork, Ireland

Job Type:
Permanent

Trading as TEKsystems. Allegis Group Limited. Level 1, The Chase, Carmanhall Road, Sandyford, Dublin 18, Ireland. No TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.

The Gallery wishes to recruit a Stakeholder Engagement & Events Manager to join the Commercial Department on a permanent basis. The successful candidate will lead the Events Department of the Gallery, ensuring that our stakeholder and client events objectives are consistently achieved. They will develop and oversee the implementation of cohesive event management plans and the associated policies that align with our strategic plan. They will also strategically develop the visibility and awareness of the National Gallery of Ireland as a venue for a wide variety of events.

Event Management

• Support the Director of the Gallery, Head of Audience Development & Stakeholder Engagement and the Commercial Manager on a range of strategic priorities relating to Events
• Lead and manage the Events Department of the Gallery
• Develop a three-year Events Plans for the Gallery, which sustainably maximises the commercial and operational potential of our venues
• Oversee and manage the Gallery's extensive Events calendar, delivering events to the highest professional standards that are welcoming, accessible, and reflect the Gallery's diverse audiences
• Work collaboratively with the Operations Department to ensure that all events are run within the relevant health and safety guidelines and venue capacities
• Work proactively with the Gallery's catering providers to ensure all event catering requirements are coordinated to the highest professional standards
• Maintain, develop and implement new processes, policies and systems to improve efficiency and provide greater oversight of all events at the Gallery
• Work collaboratively with the Communications Department to produce collateral, content and advertising campaigns, which raise the profile of Gallery venues
• Enhance and manage the Gallery's on-boarding processes for all event clients
• Provide regular reports and conduct project-specific research and annual market analysis, which provide the business case for decision-making
• Coordinate audio-visual requirements for all events with approved suppliers and provide audio-visual training when required
• Ensure all Events staff are trained in the relevant areas, including Institution of Occupational Safety and Health (IOSH), first aid, health and safety, event management, and the operation of equipment
• Perform other duties as determined by the Head of Audience Development & Stakeholder Engagement and Commercial Manager

Stakeholder Engagement

• Work collaboratively with the Audience Development & Stakeholder Engagement Pillar to retain and grow the Gallery's portfolio of corporate partners, sponsors and events clients
• Ensure an excellent standards of account management by the Events Department
• Proactively enhance the value of the Gallery's Corporate Partner programme by creating and delivering activation plans and pitching new ideas
• Maintain accurate records, databases and software, while ensuring compliance with the Gallery's data processing requirements and GDPR
• Coordinate and deliver regular email communications to target audiences
• Support lead generation and stewardship events, including the Directors' Dinner, Leader's Breakfast and Venue Showcase
• Ensure that the Executive Leadership Team and the Board are involved in developing relationships with corporate partners, sponsors and funders
• Work collaboratively across departments to ensure our stakeholder engagement events reflect the Gallery's Equality Diversity and Inclusion (EDI) priorities and Public Sector Duty obligations.
• Evaluate events and engagement activities through an EDI-informed lens, using feedback to improve equity and participation.
• Work with other public sector bodies, other cultural organisations (nationally and internationally), and specialist events companies to manage onsite events and share best-practice in the industry

• A third-level qualification in Event Management, Business or a related discipline.
• A minimum of three years' senior-level experience in Events Management, preferably in the arts and cultural sector.
• A proven track record of exceeding financial targets through business planning, revenue development and the management of budgets
• Experience of effectively managing people and events suppliers
• Knowledge of EDI principles in a cultural sector or public sector context.
• An ability to quickly build rapport with a wide variety of individuals of all levels of seniority, cultures and sectors to achieve positive outcomes and establish sustainable relationships and partnerships
• Exceptional communication skills, with the ability to write compelling copy, and give confident and engaging presentations and pitches
• Proven entrepreneurial skills with the ability to generate new creative ideas and identify new opportunities
• Excellent project management skills with a proven ability to implement plans and deliverables to tight deadlines, while handling multiple events or tasks simultaneously
• Strong time & priority management and organisational skills
• An ability to be flexible and adapt to changing priorities, opportunities while resolving issues that arise before or during events.
• The capability to promote an effective, positive and inclusive team culture, where the work of others is recognised and respected
• Excellent knowledge of Microsoft Office packages and software systems, such as or Etapestry and TicketSolve

This job description is a guide to broad areas of responsibility and accountability and should not be regarded as a comprehensive listing. This may be subject to review in view of new structures and/or the changing needs of the Gallery. All employees are required to be compliant with Gallery screening and Garda Vetting procedures. The post will be subject to a satisfactory medical check and successful completion of a successful probationary period. Applicants must be fluent in English and be eligible to work in Ireland.

Eligible candidates must be:

1. A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein, and Norway; or

2. A citizen of the United Kingdom (UK); or

3. A citizen of Switzerland, pursuant to the agreement between the EU and Switzerland on the free movement of persons; or

4. A non-EEA citizen who has a Stamp 4 permission or a Stamp 5 permission.

Please note: A 50 TEU permission, which serves as a replacement for Stamp 4EUFAM after Brexit, is considered equivalent to Stamp 4.

To qualify candidates must be eligible by the date of any job offer.

Grade and Salary:

The salary for this position will be in accordance with the Higher Executive Officer (PPC) pay scale, as per the 1 August 2025 pay adjustments. The salary scale for this position is as follows:

€58,847 €0,567 ,285 ,000 ,723 ,437 ,157 ,637¹ € 112²

• The starting salary will be at the first point on the scale, € 847 per annum, or on a higher point of the scale, as appropriate to the successful candidate, if appointed from an existing public sector role (in accordance with Circular 08/2019).

• Candidates should note the National Gallery of Ireland complies with Department of Public Expenditure and Reform regulations and guidelines on Public Service pay and conditions of employment.

Annual Leave:The successful candidate will be entitled to 29 days of annual leave pro rata

Superannuation: The successful candidate will be placed on the public sector pension scheme.

Benefits: The Gallery provides staff the opportunity to participate in the tax saver and cycle to work schemes.

Duration: Permanent

Working hours: Full-time, 5 days out of 7, 35 hours per week (excluding breaks). Flexibility is required, including occasional early mornings, late evenings, and weekends. Time off in lieu will be provided for any work outside regular hours.

Any personal data that you provide when applying for this position shall be processed in accordance with our Privacy Notice.

How to apply: To apply for this position, please provide the following documents (in PDF Format):

• A cover letter, which should be no more than two pages

• A CV, which should be no more than two pages

Panel:

Candidates should note that at the end of the candidate assessment process a panel of successful candidates may be formed based on order of merit, from which future positions may be filled.

Closing date for receipt of applications: 2 October 2025.

Interviews will be scheduled in October 2025.

At the National Gallery of Ireland, we value equity, diversity and inclusion. We recognise the benefits it can bring to our staff and our visitors interactions. We celebrate difference and want our people to be representative of all communities. If you require reasonable accommodation for any part of the application process, please do not hesitate to let us know.

The National Gallery of Ireland is an equal opportunities employer

We are seeking a Client Engagement & Investor Relations support specialist to oversee institutional investor and client update calls. This role manages scheduling, materials, and technology support to ensure a smooth and professional client experience.

NOTE:
This is initially an 18 month contract, with a view to either extending or going permanent.

Key Responsibilities

• Coordinate and schedule client calls with internal teams, leadership, and external stakeholders, including institutional investors.
• Collect, review, and distribute presentation materials with accuracy and version control.
• Manage virtual meeting platforms, including hosting, troubleshooting, and recording.
• Track progress, maintain central investor reporting, and follow up on deliverables.
• Identify risks, escalate issues, and recommend process improvements.

Key Requirements:

• Strong organizational skills with experience managing complex scheduling and investor calls.
• Experience and knowledge of Investment and Asset Management, including private markets funds is beneficial.
• Confident communicator with senior stakeholders and clients.
• Proficiency with virtual meeting tools and Microsoft Office Suite.
• Experience in executive coordination or project management required; client-facing background desirable.

How to Apply:

For further information on this job opportunity please apply via this link.

Due to application volume, only candidates who meet the specific criteria as laid out on the job specification will be shortlisted to discuss.