141 French Speaking jobs in Ireland

Deloitte is the biggest professional services Firm in the world and making an impact is more than just what we do: it's why we're here. We're driven to create positive progress for our clients, community, people, and the planet. This sense of purpose inspires us to work to the highest standards, to tackle the challenges that matter.
Joining us means becoming part of a Marketing Operate team that's at the top of its game and growing. Working with the best people and technology in the market, you partner with our high-profile local and international clients to tackle their greatest challenges. And you'll do it as part of a people-first culture that's supportive, collaborative and, above all, welcoming.
About the Role:
Dynamic and results-oriented Field Marketing Consultant to work on regional or cross-channel marketing initiatives. In this role, you will oversee event management, development of sales enablement tools, creating post-event activity reporting, and production support for live and video content. You will also help to drive and execute regional and centrally managed marketing programs with a focus on delivering measurable results by aligning marketing activities with business KPIs and generating high-quality sales leads.

Key Responsibilities include:

• Working on all aspects of event planning and execution, including programming, content creation, schedule management, in-person planning, and vendor coordination.
• Develop comprehensive event playbooks, sales kits, and communication plans to support event success.
• Create and deliver detailed post-event activity reports and performance assessments, providing actionable insights for future events.
• Provide production management support for live-streaming and video editing, ensuring high-quality content delivery.
• Execute and develop regional and centrally managed marketing programs, including content creation (blog, website, localisations), to drive regional or cross-channel engagement.
• Coordinate the creation and distribution of recurring marketing newsletter content, ensuring timely and relevant information delivery.
• Work on regional or cross-channel marketing budgets and track ROI and provide performance assessments leverage marketing tools (CRM, automation) to manage campaigns and track performance, while acting as a key liaison between marketing, sales, and product teams to ensure alignment and maximise marketing impact.

About You:

• Experience in field marketing or event management, demonstrating strong Project Management and Campaign + Event Planning skills.
• Proven ability to manage event planning and vendor relationships, including Logistics Coordination and Agency Coordination.
• Strong Content Development skills, with experience creating marketing materials for various channels and audiences, coupled with experience in livestreaming management and technical event execution, including institutional and cloud knowledge.
• Fluency in the French language

If you believe that you meet most of the criteria above, we encourage you to apply. Deloitte is an equal opportunities employer and will ensure any reasonable accommodations are implemented as part of the recruitment and selection process.
Your reward at Deloitte is competitive, supports our purpose and enables our people to never stop growing.
Keep on being you. Bring your full, absolute self to work, every day. Explore, question and collaborate. Stretch your thinking, while building a career that inspires and energises you. And, whatever motivates you, keep growing both professionally and personally – because when you make an impact that matters, we do too.

Job Title: Privacy Specialist (French speaking)

Location: Eastpoint Business Park, Block R, East Point, Dublin, Ireland DO3 K7W7

Salary: €26, €3000 language premium

Hours: 40 hours a week between the hours of: 6:30am - 7:00pm

Overall Job Purpose

The Privacy Specialist is responsible for enforcing the policies for our clients products by analyzing requests under European Law Legislations from lawyers and private individuals by reviewing and processing privacy requests. You will also be responsible for handling users' privacy requests for different workflows, following the client's guidelines, which allow you to make sound decisions. You will have a thirst for knowledge, impeccable judgment and be comfortable operating in a fast paced, dynamic environment.

Duties & Responsibilities

• Review and process incoming privacy requests through online tools in French & English and for various other markets as required using translation tools
• Evaluate validity of each request in line with our clients policies
• Continually educate yourself about changes to policies and protocols with the support of our Training and Quality Departments
• Work closely with our clients policy specialists to address cases and regulatory inquiries using the clients response framework
• Maintain a high level of quality in each case that you review
• Achieve weekly productivity deliverables as part of daily workflow
• Effectively collaborate with team members on a range of projects to improve internal efficiency and effectiveness
• Develop skills in a number of different areas including data, tools and quality assessment

Required Qualifications & Experience

• Fluency in written and spoken French & English is essential
• Motivated by working in an environment that requires strong attention to detail
• Excellent communication skills both verbal and written
• Demonstrates ability to exercise impeccable judgment
• Ability to work in a fast paced environment with complex requests
• Ability to be flexible and adaptable to meet changing business needs
• Good computer literacy with the ability to quickly learn new tools
• A. or B.S. degree/masters or equivalent professional experience in online operations, privacy or legal support role desirable

Competencies

• Initiative
• Solution Orientation
• Collaboration
• Organizational Commitment
• Customer Focus
• Teamwork
• Results Orientated
• Attention to detail
• Problem Solving & Information Gathering
• Resilience & Adaptability

What's in it for you?

Our people are the heart-beat of our company. If you want to work in a multicultural, diverse environment with real opportunities to grow, then we're the right choice. And, naturally, we can offer you all of the benefits of being part of a fast-growing, global business.

What we offer:

• Wellness & Engagement Activities
• Quarterly Performance Bonus
• Relocation Support
• Majorel Feel Good Program
• Career & Personal Development
• Competitive Salaries
• Paid Annual Leave
• Health Insurance
• Full Product Training
• Innovation Programs

Values we look for you to have

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
• Collaboration- You enjoy working with others and you like working as a team player.
• Communication- You can speak and write clearly and in a confident manner.
• Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
• Critical Thinking- You are able to think logically when making decisions.
• Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit to see how we empower creators to own their own destiny.

Dublin, Ireland (Hybrid: 3 days p/week in office)

Customer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success, and we're building our brand new PE team in our new Dublin office. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for French-speaking Product Experts who are passionate about providing the best support to our EMEA customers who are scaling their businesses with Klaviyo.

• Develop an in-depth knowledge of the Klaviyo platform
• Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and live chat
• Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies
• Diagnose software issues and resolve escalated customer complaints engage using established processes
• Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
• Communicate thoughtfully and effectively with all Klaviyo customers
• Document troubleshooting and problem resolution steps

We're looking for individuals who thrive in challenging situations and brings a positive, self-driven attitude. You'll have a track record of finding creative solutions to unique problems and love supporting customers in a collaborative way.

Must-Haves

• 3+ years experience working in a customer-facing role where you've successfully troubleshooted and resolved software/ SaaS issues
• Excellent communication skills: clear, empathetic, and able to explain technical concepts in simple terms
• Fluency (written and spoken) in English and French (essential)
• Comfortable working in a high-volume, fast-paced environment, meeting and exceeding defined metrics and KPIs while maintaining quality of service
• Flexibility to work varied shifts (occasional 8am - 4pm or 10am - 6pm alongside standard 9am - 5pm)
• Collaborative mindset: loves to share knowledge, contribute ideas, and support teammates
• Proactive and positive: self-motivated, adaptable, and willing to go above and beyond for customers
• Full authorisation to work in Ireland without any restrictions

Nice-to-Haves

• Experience troubleshooting: APIs, integrations, HTML/ CSS/ JavaScript, or networking basics (DNS, IPs)
• Background in MarTech SaaS, email deliverability, or e-commerce platforms
• Familiarity with tools like Zendesk, G-Suite, or similar
• Klaviyo Product Certification (can be achieved after joining)

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Get to Know Klaviyo

We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses ), instant messaging platforms, or unsolicited calls.

By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.You can find our Job Applicant Privacy Notice here and here (FR).

Overview

A rapidly scaling global technology organisation is seeking a
Senior HR Business Partner (French Speaking)
to join its EMEA People team. This is a high-impact, strategic role supporting senior commercial and sales leaders through a period of growth, transformation, and change. The ideal candidate will thrive in a
fast-paced, unstructured, start-up environment
, bringing strong HR leadership, business partnership, and
M&A experience.

This is initially a
remote
role but will transition to
hybrid
based in Dublin.

Key Responsibilities

• Partner with executive and senior leaders to design and deliver people strategies that drive business performance, engagement, and growth.
• Lead and support
  M&A activities
  , including due diligence, integration planning, cultural alignment, and change management across multiple EMEA markets.
• Coach and influence senior leaders within commercial, sales, and customer success teams to build high-performing, values-driven organisations.
• Design and implement people initiatives across workforce planning, talent development, organisational design, and employee engagement.
• Manage complex employee relations cases and ensure compliance with EMEA employment law and global HR standards.
• Drive data-led decision-making, using insights and analytics to shape people strategies and identify opportunities for improvement.
• Champion a people-first culture through effective communication, engagement initiatives, and leadership enablement.

Experience & Qualifications

• Fluent French speaker
  – essential for liaising with stakeholders across EMEA.
• M&A experience
  is essential, including hands-on involvement in due diligence, integration, and organisational change.
• 5–8 years' experience in a
  strategic HR Business Partner
  or equivalent senior HR role, ideally within the
  technology or high-growth/start-up
  sector.
• Strong experience supporting
  sales, revenue, or commercial
  business units.
• Proven ability to navigate ambiguity and build HR structures in
  fast-evolving, unstructured environments
  .
• Excellent understanding of EMEA employment law and employee relations best practices.
• Exceptional stakeholder management, communication, and coaching capabilities.
• Ability to balance strategic partnership with hands-on operational execution.

We are seeking a French speaking Customer Service Representative to join our client's Customer Service Team for a 6-month contract. In this role, you will be the first point of contact for the company's French-speaking customers, providing them with exceptional service and support. You will engage with customers through various channels, including phone, email, and chat, addressing their inquiries, resolving issues, and ensuring overall satisfaction. You will work closely with various departments to address customer needs and maintain our high standards of service. This position is perfect for individuals who are passionate about customer interaction, possess excellent communication skills, and are eager to contribute to a positive team environment.

Work model:
Hybrid (min 1 day p/week onsite)

Responsibilities:

• Provide exceptional customer service to French-speaking clients through various communication channels.
• Assist customers with inquiries regarding products, services, and general information in a timely manner.
• Resolve customer issues efficiently and effectively while maintaining a high level of professionalism.
• Document customer interactions and ensure accurate record-keeping in the customer management system.
• Collaborate with cross-functional teams to enhance service delivery and address customer needs.
• Identify opportunities for process improvements and share feedback with management.
• Maintain an up-to-date knowledge of product offerings, company policies, and industry trends.

Requirements:

• Fluency in French and English, both written and spoken.
• Proven experience in a customer service role, preferably in a call center environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively in a fast-paced and multi-tasking environment.
• Demonstrated ability to manage time efficiently and prioritize tasks appropriately.
• Proficient in using customer service software and Microsoft Office Suite.

MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

At MongoDB, our Account Development team works closely with our partners in both Sales and Marketing to build fanatical customer enthusiasm around MongoDB. ADR reps are responsible for identifying and qualifying new opportunities for our sales organization.

We view our Account Development program as the best way to turbocharge a long and successful career in sales and view our Account Development Representatives (ADRs) as the next wave of Account Executives at MongoDB.

This role can be based out of our Dublin office for our hybrid working model.

The Opportunity

Being an ADR is often a first step to jump-starting a career in sales. At MongoDB, we have a culture that celebrates diversity, fosters growth and enablement, and ensures that we provide our ADRs with the tools and the confidence that they need to grow their careers. We invest heavily in the training and development of our team. You will always have the support from our sales enablement org and managers that will maintain 1:1 coaching throughout your career here.

Our ADRs gain an understanding of our product, community, who we sell to, why they care, and what makes us relevant. They learn how to generate a pipeline quickly and effectively as well as how to achieve a good discovery and qualification. The team is a crucial resource for sales teams across MongoDB to get great talent from. This helps us scale our teams, as well as ensure that we have a culture of meritocracy.

Day to Day

• Identify high-potential businesses that would be a good fit to work with MongoDB across your region
• Work with the Sales team to develop and lead inbound and outbound campaigns from idea-generation through to qualified call
• Develop strong sales and product knowledge
• Interact with IT and business decision makers via telephone and email
• Update lead and prospect activity in Salesforce to ensure effective lead management
• Set qualified introductory meetings for the Sales team
• Nurture early phase opportunities for future pipeline potential
• Exceed monthly and quarterly opportunity quota
• Build strong relationships with our marketing team and Account Executives, where we pull together to maximize the win for our business
• Invest in your self-development, focusing on the skills and attributes that will make you successful in your core role and get you set for future success

What You Will Bring to the Table

• A self-starter with a track record of hitting and exceeding goals
• Outstanding communication skills in French (native level) and English (fluent)
• Time management skills and ability to work either independently or through coaching
• Desire to work in a fast-paced and high growth environment
• Passionate about cutting-edge technology with the aptitude to learn new and exciting IT software products, as well as, understand business critical solutions quickly

Things We Love

• Strong and progressive academic background: Bachelor's or Master's Degree in Business or any related field
• Proven track record of success in sales or business development or customer facing roles in a target driven environment, ideally in the tech industry
• Familiarity with database, web server, and open source technology
• Working experience with

Why You Should Apply

• Great Earning Potential
• Welcoming and inclusive workplace Meet MongoDB's Employee Affinity Groups
• Continuous career development
• Sales training in MEDDIC and Command of the Message

• Benefits include

• Sales Bootcamp

• Internal mentor and buddy program cross-departmentally

To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. At MongoDB, what you do matters. You also have the freedom to create and your differences are embraced. Most of all, MongoDB is a place where you can transform your career. Learn more about what it's like to work at MongoDB, and help us make an impact on the world

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

REQ ID

* Join the Future of Commerce with Whatnot *
Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We're re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we're inspired by innovation and anchored in our values. With hubs in the US, UK, Germany, Ireland, and Poland, we're building the future of online marketplaces –together.

From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.

And we're just getting started As one of the fastest growing marketplaces, we're looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.

Role
The Trust & Risk team is a high-impact team that ensures Whatnot is a safe and trusted platform for our buyers and sellers. As a Trust & Risk Agent you will work as the front-line support, assisting customers with escalated & emergency issues related to the Whatnot platform.

• Provide inbound email support for our French users experiencing trust and safety issues
• De-escalate and educate customers through clear and accurate exchange of information that leads to a successful resolution and improved marketplace safety
• Thoughtfully investigate Trust & Risk cases with high complexity and high sensitivity while maintaining customer satisfaction
• Serve as the escalation point for issues requiring nuanced understanding of language and culture
• Work with other departments to research and resolve open questions
• Efficiently work through a backlog of open issues and monitor performance of key operations
• Represent the company with integrity and professionalism
• Review key metrics and utilise data to make informed decisions

You
Curious about who thrives at Whatnot? We've found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

Skills
This role will suit someone looking to jump start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reach the best possible outcome. Here's what we're hoping to see in your background:

• 4 year degree is a plus. 1- 3 years of experience in Trust & Safety/Trust & Risk, customer service, user experience or fulfilment
• Fluent in French and English
• Positive Customer first-attitude
• Weekend availability required
• Proactive problem-solver and process-improver
• Experience with social media, parcel delivery, marketplace sellers, vendors, or fraud operations
• Understanding of Ecommerce and Marketplace operations
• Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
• Knowledge of Collectibles is a plus

* Benefits *

• Generous Holiday and Time off Policy
• Health Insurance options including Medical, Dental, Vision

• Work From Home Support

• Home office setup allowance

• Monthly allowance for cell phone and internet

• Care benefits

• Monthly allowance for wellness

• Annual allowance towards Childcare

• Lifetime benefit for family planning, such as adoption or fertility expenses

• Pension plans internationally

• Monthly allowance to dogfood the app

• All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy).

• Parental Leave

• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Please find our Whatnot Candidate Privacy Notice here.

* EOE *
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Compensation Range: €35K - €42.5K

Overview:

Job Title: Junior Quality Analyst

Reporting to: Quality Team Lead

Overall Job Purpose

This position offers you the opportunity to work alongside one of our high profile clients who specialise in internet based searching and video sharing platforms. As a Junior Quality Analyst you are responsible for the overall quality performance of the operation by encouraging simplified and streamlined issue handling. You will be accountable for the achievement of both external and internal quality metrics and will have a keen eye on efficiency, continuous improvement in customer and client satisfaction.

Duties and Responsibilities

• Daily completion of quality reviews and appeal reviews
• Deliver quality feedback to the agents on completion of quality sample and appeal reviews
• Execute actions for individuals and/or team to maintain or improve SLA performance
• Participate in daily huddles with the QA Team Lead and Quality Analysts supporting the sample product in all locations
• Conduct root cause analysis of quality errors and provide corrective solutions to QA Team Lead
• Identify risks to the QA SLA and report to the QA Team Leader in a timely and efficient manner
• Identify quality trends for the market/agents supported and develop corrective solutions
• Report bugs and continually check if bugs have been resolved
• Work with agents and colleagues to ensure enough grey area cases are reported
• Weekly catch ups with SME and Training teams to assess the current new hire training and identify if amendments are required
• Develop PKT tests weekly or monthly and use results to conduct team refresher training or individual feedback
• Conduct internal and external calibration exercises to ensure alignment within the internal team and the client or other vendors
• Contribute to the innovation process by submitting new innovation ideas or process improvements
• Support additional workflow request from the client Required Qualifications & Experience
• C1/C2 in written and spoken French plus fluency in English is essential for this role
• Previous experience as a Quality Analyst or informal career path in a QA team is desirable
• Experience working within a customer focused environment
• Ability to effectively and accurately communicate feedback
• Ability to impart positive and negative feedback in one to one & group forums
• Excellent verbal and written communication skills
• Excellent technical aptitude including fluency in Excel reporting
• Proven ability to consistently meet or exceed performance related targets
• Strong analytical skills
• High attention to detail
• Positive can-do attitude Competencies
• Solutions Orientated
• Initiative
• Collaboration
• Organisational commitment
• Customer Focus
• Organisation & Planning
• Analysis & Attention to detail
• Resilience & Adaptability
• Creativity and Innovation What we offer
• Vibrant, multi-cultural environment
• Career & Personal Development
• Quarterly performance bonus
• Comprehensive Benefits Package
• Subsidised Health Insurance
• Access to Discount Schemes
• E learning access
• Paid Annual Leave

About Majorel

At Majorel, we create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology we deliver real impact for our partners. Our vision is to be our clients' trusted long-term partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team. Majorel is an equal opportunity employer and embraces diversity and does not discriminate on the grounds of gender, age, ethnicity, race, nationality, religion, disability, gender identity, sexual orientation, marital or civil partnership status. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Minimum Skills -

• Process Excellence
• Collaboration
• Communication
• Emotional Intelligence
• Open-Mindedness
• Critical Thinking
• Solution Orientation
• Entrepreneurship
• AI Proficiency
• Data Literacy

Who we are

About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About The Team
Technical Account Managers work cross-functionally to support Stripe's largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.

What you'll do

Responsibilities

• Provide a Gold Standard Experience to your assigned accounts' key stakeholders
• Work with the wider Operations team to provide current state, resources and knowledge to enable Gold Standard Experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
• Foster long term user relationships that grow loyalty to Stripe and Stripe products
• Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
• Work closely with Customer Success and other user facing teams as part of a larger effort to support users on Stripe
• Lead user facing meetings both in person and through video chat
• Collaborate on the continued design of this support offering
• Create user-facing content for long term solutions

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• Minimum 3 years experience in enterprise level client-facing work
• Fluency in French
• Strong product sense and energized by the challenge of solving difficult user related problems
• Strong written and verbal communication skills in English and French to support regional based customers
• Ability to lead complex integration conversations in a highly consultative and proactive manner
• Familiarity with APIs and able to explain API concepts to Stripe's largest and most technical customers
• Familiarity with SQL and is comfortable building basic queries and modifying more complex ones
• Strong technical troubleshooting skills and is comfortable interfacing with technical teams
• A professional, confident and collaborative personality; an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization

Preferred Qualifications

• Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
• Experience practicing in small to medium scale project management
• Strong organizational skills and self-starting mindset
• Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL
• Ideal experience in the payments industry

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

The annual salary range for this role in the primary location is €72,000 - €108,000. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.