17 Front Office Manager jobs in Ireland
Front Office Manager
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Front Office Manager
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Guest Relations Manager

Posted 1 day ago
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The **Conrad Dublin** is a 5* hotel and part of the Hilton Luxury Division. We aim to 'offer smart luxury travelers inspiring connections & intuitive service in a world of style'. We are one of the best 5* luxury hotels in the country.
_"Conrad is Empowering and Bold"_
**Benefits**
Working for Hilton means you are joining an international company with more than 8100 hotels across the globe with countless benefits & career development opportunities such as:
+ **Travel** - Up to 40 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and Friends
+ **Team Member Gym -** a dedicated team member gym with free access 7 days a week
+ **Benefit** - Discounted rates for Conrad Team members across a wide range of retailers
+ **Development** - Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor
+ **Holidays** - 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days
+ **Maternity & Paternity** - Paid leave for those that qualify
+ **On shift** - complimentary meals on duty
**The Job Role**
+ Meet, greet and direct Guests who enter the lobby area
+ Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
+ Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
+ Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
+ Manage, record and resolve promptly Guest or customer complaints
+ Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
+ Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
+ Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
+ Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
+ Maintain good communication and work relationships in all hotel areas
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
**The ideal candidate should be:**
Someone who ..has previous experience in a luxury property, and must have hotel experience
Someone who...is Motivated to Create Memorable Experiences for Every Guest, Every time
Someone who.. Has a Luxury Mind set -To our team this is Anticipating our Guests Needs and Personalizing their Experience
Someone who.. Is a Team Player - Collaborative, Flexible, Fun and Dynamic
Someone who ..is Ambitious and Passionate
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Manager_
**Location:** _null_
**Requisition ID:** _HOT0BR6L_
**EOE/AA/Disabled/Veterans**
Guest Relations Executive

Posted 1 day ago
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Job Description
The **Conrad Dublin** is a 5* hotel and part of the Hilton Luxury Division. We aim to 'offer smart luxury travelers inspiring connections & intuitive service in a world of style'. We are one of the best 5* luxury hotels in the country.
_"Conrad is Empowering and Bold"_
**Benefits**
Working for Hilton means you are joining an international company with more than 8100 hotels across the globe with countless benefits & career development opportunities such as:
+ **Travel** - Up to 40 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and Friends
+ **Team Member Gym -** a dedicated team member gym with free access 7 days a week
+ **Benefit** - Discounted rates for Conrad Team members across a wide range of retailers
+ **Development** - Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor
+ **Holidays** - 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days
+ **Maternity & Paternity** - Paid leave for those that qualify
**The Job Role**
+ Meet, greet and direct Guests who enter the lobby area
+ Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
+ Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
+ Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
+ Manage, record and resolve promptly Guest or customer complaints
+ Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
+ Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
+ Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
+ Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
+ Maintain good communication and work relationships in all hotel areas
+ Maintain staffing levels to meet business demands
+ Attend all Reception meetings and Executive Lounge Meetings
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
+ Assist with other departments, as necessary
**The ideal candidate should be**
Someone who ..has previous experience in a luxury property, and must have hotel experience
Someone who...is Motivated to Create Memorable Experiences for Every Guest, Every time
Someone who.. Has a Luxury Mind set -To our team this is Anticipating our Guests Needs and Personalizing their Experience
Someone who.. Is a Team Player - Collaborative, Flexible, Fun and Dynamic
Someone who ..is Ambitious and Passionate
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Executive_
**Location:** _null_
**Requisition ID:** _HOT0BRQ0_
**EOE/AA/Disabled/Veterans**
Guest Relations Executive
Posted today
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Guest Relations Executive
Posted 1 day ago
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Hotel Manager
Posted 3 days ago
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Hotel Duty Manager
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Hotel Duty Manager
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Hotel Operations Manager
Posted 2 days ago
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Are you an experienced hotel professional with a passion for delivering exceptional guest experiences? We are seeking an enthusiastic and driven Operations Manager to join the leadership team of a busy 4-star property in North Dublin.
This role offers the chance to play a key part in the day-to-day running of a well-established hotel while driving service standards, sales performance, and team development.
The RoleThis is a full-time position, averaging 45 hours per week across 5 days, including weekends and public holidays.
As Operations Manager , you will:
Take responsibility for the smooth running of a medium sized property with a popular Food & Beverage offering
Partner with the Hotel Director on setting annual budgets, sales targets, and business strategies.
Work with department heads to ensure consistent delivery of high service standards and compliance with company procedures.
Lead and motivate a large team during peak shifts with a hands-on, visible management style.
Drive revenue initiatives in collaboration with sales and marketing teams.
Oversee compliance with Health & Safety, HACCP, and operational standards.
Chair key management meetings, including Sales, F&B, and Department Head meetings.
Ensure guests receive a memorable, first-class hospitality experience at every stage of their stay.
About YouTo succeed in this role, you will need:
2–3 years’ experience as an Operations Manager within a busy 3* or 4* hotel.
Strong knowledge of all hotel departments, especially food & beverage, events, and sales.
Proven leadership ability with a track record of achieving operational and financial goals.
Experience in training and developing both staff and department managers.
Solid understanding of hotel financials and reporting.
Familiarity with hotel front office systems and HACCP management.
Excellent communication, organisational, and interpersonal skills.
Fluency in English, both written and spoken.
BenefitsComplimentary staff meals on duty
Free parking
Ongoing professional development and training opportunities
Staff recognition and reward initiatives
Pension scheme and health insurance support (reduced rates)
Employee assistance & wellness programme
Apply today or for more information call Sarah Strachan (Head of Hospitality) on 045 898 037#retailcareer