477 Front Office Manager jobs in Ireland

At the newly renovated Nuremore Estate by McGettigan's we want the best team possible, therefore we recruit motivated and ambitious people and create a working environment where they can excel.

We have an exciting opportunity for a Front office Manager to join our team.

Reporting directly to the General Manager and Operations Manager, working closely with the Reservations Manager, Sales & Marketing Manager and Front Office team, the successful candidate will be responsible for ensuring a professional, hospitable service is provided by all Front Desk staff. Ensuring the highest standards of service and guest care are met at all times by the Reception Team. The ideal candidate must to be able to work in a fast paced and customer focused environment and will have previous Front Office Management experience.

Main duties of the role

To ensure the smooth running of each shift on the Reception desk.

To assume complete control and full responsibility whilst on duty for each shift, including arrival preparations and departures.

To ensure all Receptionists and Front office team are completely trained on service standards and procedures

To ensure all Hotel Standards are adhered to by all members of the Reception team whilst on shift.

To ensure the correct telephone technique and manner is assumed by all Receptionists whilst on duty.

To resolve, where possible, any guest complaints, otherwise, informing the Manager on Duty of complaints to ensure they are dealt with at source.

Ensuring 100% guest comfort in the guest bedrooms and with other Hotel facilities.

To deal with all group reservations.

Work closely with the General Manager to ensure maximum revenue generation and occupancy rates.

Ensuring the delivery of excellent customer service

The Candidate:

• Previous Senior Hotel Receptionist experience.
• A commitment to offering exceptional service and standards.
• Applicants must have fluent English and excellent communication skills.
• Ability to work well in a team environment and on own initiative.
• Knowledge of Opera reservation system would be an advantage

Why join our team.

Along with this exciting position we offer;

Competitive Salary

Complimentary Car Parking

Meals while on duty

Employee Hotel Discounts

Employee Recognition Awards

Free Leisure Centre access

Only Candidates who are successful for interview stage will be contacted.

If you are interested in joining our team and have the relevant experience for the role, we want to hear from you.

Talbot Hotel Cork, part of the Talbot Collection are currently recruiting for a full time Front Office Manager to join our team.

Overall Job Purpose

To efficiently run the Reception desk and reservations in accordance with Company standards. To ensure that all guests receive a 4 Star service.

Role Specific Duties:

• To arrive for work on time and in proper uniform.
• To ensure a high standard of personal hygiene and grooming.
• Management of all reception and reservation staff ensuring that they are complying with all company standards.
• To Liaise with the Revenue Manager as Head of Department
• Daily reporting and monitoring of revenue figures and targets in the Revenue Manager's absence
• Assisting with reception and reservations duties when needed
• Performing Duty Manager role duties when needed
• To ensure that the Hotel is promoted at all times and to implement upselling procedures both on the reception desk and in reservations.
• To ensure the forward booking of events/accommodation is maximised.
• To ensure the correct handling and charging of all daily business accounts and to ensure that all reception staff are aware of correct procedures.
• To ensure a high standard of customer service at all times.
• To ensure floats are correct and all cash/credit card handling is carried out correctly.
• Responsible for equipment i.e. credit card terminals etc. To ensure they are functional, and repairs/upgrades are carried out when necessary.
• To oversee daily cash lodgements and revenue figures.
• Responsible for the safe keeping of accident report books and signing in/out books.
• To work the fire panel and ensure all staff at reception are fully trained on how to work this.
• To liaise with housekeeping with reference to the allocation of rooms.
• To roster staff accurately and effectively according to business requirements and to monitor these business levels daily.
• To follow rigidly all HR policies and procedures.
• To ensure you reach your budgeted GP's in your department and improve where possible.
• To ensure that all training records are maintained and updated at all times and to identify training needs.
• To support all staff on duty ensuring all duties are being fully carried out in accordance with Company Procedures.
• To attend weekly HOD meetings in Revenue Managers absence.
• To ensure a high standard of service and attention to detail within the hotel/your department.
• To maximise staff productivity and encourage staff motivation by helping to create a positive working environment.
• To conduct regular departmental meetings.
• To carry out our customer relations policy ensuring that we maintain 4 Star standards at all times.
• To ensure that necessary steps are taken to safeguard Company money, goods and assets.
• To familiarise yourself and to carry out duties laid out in the departmental S.O.P. manual.
• To deal with customer complaints in an efficient and professional manner and to notify Management of these.

Additional Duties

• To deliver exceptional friendly service at all times, to every guest, in line with the Talbot Collection 'Empower Your Excellence' customer service program;
• To be professional, respectful, polite, friendly, and unfailingly helpful in all your dealings with guests and colleagues alike, recognising that you are an 'ambassador' of the Talbot Collection at all times;
• To act with honesty and integrity at all times;
• To establish and maintain a respectful and good working relationship with your colleagues and management;
• To work as part of the broader team, assisting and supporting your colleagues and management when necessary, acknowledging that each department is interdependent on the other and the importance of teamwork.
• To support the company's commitment to excellence and quality by complying with company SOP's and service standards;
• To have total product knowledge of all the property's services and facilities, and total awareness of the product offering of the Talbot Collection as a whole;
• To carefully read and adhere to company policies and procedures as outlined in the staff handbook;
• To be present and punctual for all in-house/external training programs as requested;
• To adhere to all fire, safety and hygiene regulations and to comply with the Safety, Health and Welfare at Work Act 2005;
• To take a proactive involvement in Health and Safety, ensuring to report and where possible take action on incidents, accidents or damage in the Hotel. Proactively bring any suggestions or ideas to management's attention;
• To be proactive in maintaining energy efficiency in the property particularly in terms of electricity, water and waste. Proactively bring any suggestions or ideas to management's attention;
• To comply with all policies, procedures and memos of the Collection;
• Any other sundry task not mentioned but within scope of the job.

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller.

Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We're a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we're proud of.

We're now hiring a
Front Office Manager
to help shape the Staycity guest journey.

Benefits:

• Paid family leave (>1 year of service)
• Flexible working patterns
• Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, your family and friends
• Refer and earn scheme - earn up to £/€550
• Cycle to work scheme- to support a healthy lifestyle and our planet
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• Support for you and your family when you need it with our Employee Assistance Program (EAP)

We would love you to have:

• Previous management experience of at least 2 years of experience working at the Front Desk in a similar property is essential to deliver this role
• The ability to motivate, appraise, support and challenge a team to deliver world-class results on every aspect of the business on a daily basis.
• Experience using Opera and excellent communication and interpersonal skills are required for this role.

What you can do for us:

• To ensure the smooth running of the front desk on a daily basis, liaising between the guest and all departments
• A core part of your role is to monitor and address feedback from guest satisfaction surveys, as well as third-party websites. This includes the skilful resolution of disputes and complaints in a professional manner, always adhering to the guidelines provided.
• Keep the team up to date about departmental, hotel and company activities through daily communications including financial feedback, customer feedback, and guest feedback reports; taking appropriate actions for improvement.
• You will be responsible for verifying payments upon guest check-in, following established procedures for various payment methods.
• Support and ensure that our department employees consistently uphold the prescribed standards and service techniques.
• Anticipate and address any issues to safeguard the well-being and satisfaction of our guests throughout their stay.
• Additionally, you will be tasked with managing and inspiring a team of direct reports on a daily basis.

Join us and be part of the journey.

The Hardiman Hotel, a prestigious 4-star property located on Eyre Square in Galway City, is seeking an experienced and highly professional Front Office Manager. This is a critical leadership role responsible for managing and elevating the entire guest reception experience.

Key Responsibilities
:

• Operational Leadership: Manage and oversee all front-of-house operations, including reception, concierge, night audit, and guest services, ensuring efficiency and seamless workflow.
• Team Management: Lead, mentor, and develop the Front Office team through effective recruitment, scheduling, training, and performance evaluations, fostering a culture of exceptional hospitality.
• Guest Experience: Ensure a welcoming and memorable experience for every guest. Proactively and professionally resolve guest inquiries and complaints with thorough follow-up, upholding 4-star service standards.
• Financial & Revenue Focus: Work closely with Reservations and Revenue Management to maximize occupancy and achieve sales targets through effective up-selling and inventory control.
• Standards & Compliance: Ensure all procedures (check-in/out, cash handling, security) are strictly adhered to, and maintain the highest level of professionalism and presentation in the lobby area.

Candidate Requirements
:

• Minimum of 2-3 years of proven experience as a Front Office Manager or Assistant Front Office Manager in a 4- or 5-star hotel environment, ideally within the Irish hospitality setting.
• Essential Technical Proficiency: Expert user of Opera PMS and/or Opera Cloud.
• Demonstrated ability to lead, motivate, and manage a high-performing team effectively.
• Exceptional organisational skills and attention to detail, particularly with reservation and financial records.
• Strong verbal and written communication skills and a polished professional presence.
• A proven commitment to delivering high-level customer service and fostering a positive team environment.

We
Offer
:

• A competitive salary and permanent contract.
• Complimentary Meals on Duty.
• Employee discounts.

Please email for more information on the position

Radisson RED Galway is a new and exciting addition to Galway City. It is the first Radisson RED property in Ireland and a welcomed addition to the city. Just like its sister properties; Radisson BLU Royal Hotel, Dublin, Dublin Royal Convention Centre and Velvre Spa, Radisson RED Galway has its own distinct personality.

We are searching for an ambitious and charismatic
Front Office Manager
to join our team at Radisson RED Galway.

Radisson RED Galway is a hotel that reflects Galway's personality; combining urban energy, modern comforts, a love for the arts and a welcome like no other. The hotel will enhance the spirit through art, music and fashion with connectivity, passion and flair. Innovation is our heartbeat.

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. Radissons overarching brand promise is Every Moment Matters with a signature Yes I Can service ethos.

About The Role
Radisson RED is on the lookout for a Front Office Manager to join our buzzing team. If youre all about delivering top-notch service with a side of flair and fun, we want you to help us redefine the front desk experience with us

As our Front Office Manager, youll be the captain of our front desk crew, ensuring every guest interaction is smooth, memorable, and infused with that unique Radisson RED spirit Youll lead the team, handling the hustle and bustle of daily operations, and making sure our guests feel valued from check-in to check-out.

In this role, youll be juggling multiple tasks, such as supervising the front desk team and managing reservations to resolving guest issues and coordinating with other departments. Your mission is to create us create a seamless and vibrant experience that keeps our guests coming back for more Youll bring your A-game to every shift, making sure our lobby is lively, welcoming, and always on point.

Were looking for someone with a proven track record in front office operations, exceptional communication skills, and a knack for leading a team. You should be a proactive problem-solver, a people person, and a hospitality pro who knows how to keep things running smoothly and guests smiling. If youre ready to bring your energy and expertise to Radisson RED, we want to hear from you

Minimum experience:
3+ years of relevant experience in Front Office.

Minimum education requirements:
National academic qualifications.

Roles & Responsibilities

• Ensure the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to.
• Lead and collaborate with the team to maximise guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
• Challenge front office staff to utilise yield management, occupancy and average room rate to maximise rooms revenue.
• Deliver the strategies and objectives of the front office department, taking ownership for the front office team.
• Take the leadership role in fostering a culture of growth, development and performance whilst promoting the company culture and values.
• Collaborates with the Head of Department, ensuring that costs and departmental inventory is controlled, and that target productivity and performance levels are attained
• Build and maintain effective working relationship with all key stakeholders and partners both internal and external ensuring all communications/activities are controlled and undertaken in a timely manner.
• Establish and deliver an effective planned guest engagement programme, including environmental and conservation matters, which may include working with internal and external stakeholders on ad hoc projects.
• Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

Competencies & Skills Requirements

• Proven experience in a front office manager position, ideally within a hotel environment
• Ability to adapt to changing service environments
• Good leadership skills with a hands-on approach and lead-by-example work style
• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions, offering advice and recommendations
• Personal integrity, with the ability to work in an environment that demands excellence
• Strong communication and listening skills
• Ability to work collaboratively across functions and cultures
• Skilled with Microsoft Office software, especially in Excel
• An open, positive and communicative personality
• Ability to handle multiple challenging priorities and assignments

What Can Radisson RED Galway Offer You

• Competitive salary
• Ability to progress your career
• Meals on duty
• Employee and Friends and Family discounts available within the group (Radisson RED Galway, Radisson BLU Royal Hotel, Dublin, Velvre Spa, and Radisson Group Hotels)

Be part of the REDvolution where as our Creative you are REaDy to:

• Lend a helping hand, making sure that every job we undertake is delivered with personality and flair to the highest standards
• Be part of a team that places the guest at the heart of everything we do, creating personal and memorable moments
• Take pride in what you do, be on hand to make sure that what needs to be done is done well
• Collaborate with others, learn and grow from the experience, developing your own skills for future success
• Creatively work with others to deliver on the goals and targets that we have set ourselves
• Build meaningful and rewarding relationships whilst promoting the company culture and values
• Stay Safe, ensuring adherence and compliance to all legislation and due diligence requirements

ARE YOU?

• One to impress? Dynamic? Love people interaction with the skill to mix it up
• Innovative? Creative with a positive mindset, love a challenge where you know there is a solution
• Engaging and self-motivated?
• Genuine? Want to be yourself? We love that and wont change that, promise

At Radisson Hotel Group we believe that people are our number one asset As one of the worlds largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.

What are you waiting for? Come join us and make
RED
the place to be

Skills
Opera Hotel Management Guest Assistance Hotel Operations Hotel reception Front desk Hotel service

Benefits
Staff Discounts Meals On Duty Career Development Competitive Salary Friends & Family Discounts

Job Role: Front Office Manager
Reporting to:
General Manager

Outline of the position:
To assume responsibility in conjunction with relevant heads of department for the Front Office Department. Within this role, to ensure the smooth running of that department to the highest standards of customer care, with ongoing training to be implemented.

• Key duties and responsibilities:
• To arrive promptly on duty as scheduled in a full, clean & presentable uniform at all times in accordance with company grooming policy.
• Schedule and chair front office departmental meeting monthly or as required by the General Manager, minutes from which to be forwarded for his/her attention.
• Maintain the highest level of personal and work cleanliness and hygiene throughout all duties.
• To be aware of and analyse all forthcoming business on a regular basis, being aware of future business requirements and make plans accordingly.
• To monitor the arrivals list and be aware of impending VIP arrivals at all times.
• Build and strengthen relationships with guests to extend their personal preferences to create new hotel customers that enable future bookings.
• To be fully knowledgeable of competitor activities and benchmark current provisions against the same.
• To work within budgeted targets – room revenues, occupancies and rate achievement
• Be responsible for staff scheduling, working within budget constraints.
• To ensure that the Front desk is operated in a professional manner at all times, ensuring that the standards set down by the company are maintained at all times.
• To ensure all agreed-upon services and amenities are offered. E.g. porterage service, wake-up calls, etc.
• To ensure all guests' queries/requests and reservations are dealt with promptly and efficiently.
• To ensure that all guests are offered consistently high standards of quality through training and monitoring.
• To compile useful customer databases and information, and ensure there is an efficient follow-up system in operation. aware of relevant competitor information and market changes to initiate changes to our services/rates as appropriate.
• Maximise room revenue, occupancy percentage and revenue per through yield management, revenue analysis and tracking.
• To ensure all staff are aware of hotel promotions or special activities.
• To maximise all sales opportunities through up-selling and additional sales, and efficient recording of sales.
• Carry out duty management functions as required by the business demands.
• To structure effective rosters to ensure shifts are covered to meet the level of business.
• To regularly review departmental SOPs and ensure they are updated as required and communicated to all team members.
• To monitor ledger bills before being received by accounts.
• To monitor all management accounts.
• To monitor that guest charges are being attributed and settled correctly.
• To ensure all billing is done to the agreed standard and to liaise with accounts to alleviate any problems.
• To manage deposits and lodgements, floats and foreign exchange.
• To deal with complaints in an efficient, attentive and constructive manner.
• To ensure that any guest queries/enquiries are responded to effectively.
• Ensure cash handling procedures are carried out according to company policy.
• To ensure that the agreed standard of uniform and personal hygiene is adhered to by all team members at all times.
• To comply with company legislations regarding Fire, Health and Safety, Hygiene, Food Hygiene, Customer Care and Security.
• Carry out ordering responsibilities as required, utilising the Online purchasing system.
• Adhere to the company's Code of Conduct.
• To read, understand and carry out your responsibilities as defined in the Staff Handbook.
• Ensure work stations are kept clean, safe and tidy at all times.
• Report any maintenance issues immediately to management.
• All staff of the company are required to make themselves available for training and communication meetings, for which advance notice will normally be given.

Please note that the above job specification is not exhaustive and is subject to change as the business demands.

The 5* Glenlo Abbey Hotel & Estate (part of the MHL Hotel Collection) is currently recruiting for a Front Office Manager.

Glenlo Abbey Hotel and Estate is located on the banks of Lough Corrib on a 138-acre estate with the original 18th century manor house dating back to the 1740's. The Hotel comprises of 74 bedrooms including 6 suites, 11 Luxury Self-Catering Lodges, Corrib Room (catering for meetings, events, and weddings for up to 170 guests), River Room Restaurant, Palmers Bar and Kitchen, 2AA Rosette Pullman Restaurant (set aboard original Dining Carriages from the Orient Express), Glo Spa & Wellness, a 9 Hole Christy O'Connor Jr designed Championship Golf course and a 21 bay driving range.

The role will be charged with leading and motivating the front office team to deliver outstanding levels of service to guests of the Estate.

Main Duties:

• Oversee all front office operations including reception, concierge, and night audit
• Lead, motivate, and develop the front office and housekeeping teams
• Develop and implement SOPs for consistent service delivery
• Handle VIP guests and special requirements with discretion and excellence
• Excellent attention to detail and the ability to motivate self and team.
• Strong, professional communication skills are essential, both oral and written.
• The ability to work under pressure, on their own initiative and have a passion for the hospitality business.

Advantageous Skills:

Full Clean drivers license

Hotsoft experience

Experience using Alkimii

Previous experience in a similar position within a 4-5* property.

What we offer:

Competitive Salary

Meals whilst on duty in our employee restaurant

Complimentary provision of uniforms

Excellent Employee discount in all MHL Hotels and SLH Worldwide.

Health & Wellness Benefit

Employee Recognition Awards

Career Progression

Recommend a Friend scheme

Travel and Bike to Work – Tax saving Scheme

Job Type: Full-time

Work Location: In person

Location:
County Wicklow

Position Type:
Full-Time

Salary:
Dependent on experience

About the Role:

We are recruiting on behalf of our client, a 4-star hotel in County Wicklow, for an experienced Front Office Manager. You will oversee front desk and reservations operations, ensuring a smooth and welcoming experience for all guests. The role requires strong leadership and excellent customer service skills, with the ability to motivate and manage a team effectively.

Key Responsibilities:

• Provide excellent service to guests, handling enquiries and resolving issues promptly.
• Lead and train the front desk and reservations team, fostering a positive and professional environment.
• Manage front desk procedures including check-in/check-out, room allocations, and billing.
• Coordinate with housekeeping, maintenance, and management to ensure smooth operations.
• Monitor room availability and reservations to optimise occupancy and revenue.
• Prepare reports on operations, guest feedback, and team performance.
• Ensure all team members comply with hotel policies, procedures, and safety standards.
• Build strong guest relationships, anticipating needs and exceeding expectations.

Qualifications:

• Minimum 2 years' supervisory experience in a hotel front desk or customer service role.
• Excellent communication and interpersonal skills with a professional, approachable manner.
• Strong problem-solving skills and a customer-focused mindset.
• Experience with hotel management software and Microsoft Office Suite.
• Flexible to work weekends and varied shifts.
• Passion for hospitality and delivering exceptional guest experiences.

Benefits:

• Career development opportunities and ongoing training.
• Staff discounts across hotel facilities and dining.
• Meals provided while on duty.

Job Title: Front Office Manager
Location: BrookLodge & Macreddin Village
About Us:
Nestled in the heart of a picturesque setting, BrookLodge & Macreddin Village is committed to providing exceptional service and a memorable experience for our guests. We pride ourselves on our warm hospitality, elegant accommodations, and dedication to sustainability.

Position Overview:
The Front Desk Manager will oversee the daily operations of the front desk and reservations, ensuring a seamless and welcoming experience for all guests. This role requires a dynamic individual with strong leadership skills, a passion for customer service, and the ability to manage a team effectively.

Key Responsibilities:

• Guest Experience: Ensure that all guests receive outstanding service and support, handling inquiries and resolving complaints in a timely manner.
• Team Leadership: Supervise, train, and motivate front desk and reservation Crew, fostering a positive work environment that encourages professional growth and teamwork.
• Operations Management: Oversee front desk operations, including check-in/check-out processes, room assignments, and billing procedures, ensuring efficiency and accuracy.
• Collaboration: Work closely with housekeeping, maintenance, and management to coordinate guest services and address any issues that arise.
• Reservation Management: Manage room inventory and bookings, optimising occupancy rates and revenue.
• Reporting: Prepare reports on front desk operations, including occupancy trends, guest feedback, and team performance, presenting findings to senior management.
• Compliance: Ensure compliance with hotel policies, procedures, and safety standards, and ensure that all front desk Crew members follow these guidelines as well.
• Customer Relations: Build and maintain strong relationships with guests, anticipating their needs and exceeding expectations.

Qualifications:

• Proven experience in a hotel front desk or customer service role, with at least 2 years in a supervisory position.
• Excellent communication and interpersonal skills, with a friendly and professional demeanour.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency in hotel management software and MS Office Suite.
• Ability to work flexible hours, including weekends and holidays.
• A passion for hospitality and commitment to providing an exceptional guest experience.