22 Functional Sme jobs in Ireland
NTA- Subject Matter Expert
Posted today
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Job Description
SGS is the world's leading inspection, verification, testing and certification company. We are recognised as the global benchmark for quality and integrity. With more than 96,000 employees, we operate a network of more than 2,700 offices and laboratories around the world.
We have an exciting role within our
NTA Contract:
The successful candidate will be responsible for supporting the taxi licensing team in a responsible and professional manner. The individual must be reliable, have strong communication skills and contribute positively to the team.
Job Description
- Supporting the current SME Team and NTA Customer Service Advisors
- Monitoring telephone calls and admin processes to ensure they are dealt with within the service level agreement parameters and in line with standard operating procedures
- Complex Case investigation and issue resolution
- Development, Implementation and review of scripts and standard operating procedures
- Ticket/case management, monitoring and close out within defined service levels
- Handling of client complaints in accordance with company procedures.
- Conducting service quality monitoring to ensure performance levels are achieved
- Compilation and preparation of daily, weekly and monthly reports
- Adhering to strict deadlines
- Liaison with the NTA in terms of performance and service improvements whilst working closely with the Licensing Coordinator
- Create and update training documentation in line with operational procedures
- Provide training as and when required
- The maintenance of call centre operational policies and procedures
- Handle confidential information securely and in line with Records Management and Data Protection Policies.
- Provide support and assistance to other teams
This is not a definitive list and other duties maybe added on an Ad hoc basis
This is a full time position based on site in our Galway office - closing date for applications 12 September 2025
Qualifications
The ideal candidate would possess the following attributes/ skillsets;
- 1 -2 years customer service experience
- Strong Computer Skills & general PC Proficiency
- Leaving Cert minimum education requirements
- Possess excellent interpersonal, leadership and communication skills
- Be organised, efficient, flexible and quality focused
- Haven a proven track record in terms of reliability and attendance
- Have the confidence to take responsibility for achievement of objectives
- Strong time management skills and excellent attention to detail.
- Encourage positive work environment focused on the achievement of goals
- Strong Learning Capabilities
- Irish Speaker an advantage
- Fluency in both written and spoken English – excellent documentation skills required
Additional Information
An overview of some of the benefits available:
- Comprehensive training program
- Progression Opportunities
- Annual Tax Saver Tickets for Rail, Bus and Luas
- Bike to Work Scheme
- Employee Assistance Program
- Digital Wellness Platform
MES Subject Matter Expert
Posted today
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Job Description
MES Lead / Project Manager
Location:
Dublin, Ireland
Project Type:
Greenfield Biopharmaceutical Facility
Project Value:
€1 Billion+
My client is seeking an experienced MES Lead / Project Manager to spearhead the delivery of a major Werum PAS-X MES implementation at a cutting-edge biopharmaceutical facility in Dublin.
This is a high-impact role on a flagship greenfield capital project, now entering the construction phase.
You'll act as both Subject Matter Expert (SME) and Project Manager, leading the MES workstream from initial design through to system integration, commissioning, and handover.
Why This Role?
- Be part of a €1B+ greenfield project from the ground up
- Influence system design and integration strategy
- Collaborate with global stakeholders across manufacturing, QA, and IT
- Drive digital transformation and production efficiency at a world-class facility
Key Responsibilities
- Serve as the MES SME and Technical Lead for the Werum PAS-X implementation.
- Lead system design, configuration, and integration activities across the MES workstream.
- Collaborate with internal teams and system integrators to ensure alignment with project scope and standards.
- Act as the bridge between capital project teams and local Agile delivery teams.
- Gather business requirements and lead design workshops to translate them into functional specifications.
- Work closely with Process Owners, Manufacturing, and QA to develop workflows, instructions, and electronic batch records (EBRs).
- Oversee and support User Acceptance Testing (UAT), change control, and documentation processes.
- Ensure compliance with GMP and CSV requirements, supporting commissioning and qualification efforts.
Ideal Candidate Profile
- 10+ years of experience with Werum/Körber PAS-X MES, ideally including version 3.3.
- Proven expertise in MBR/EBR development, recipe parameter configuration, and MES-SAP integration.
- Strong background in GMP-regulated drug product manufacturing, particularly in fill-finish environments.
- Experience delivering MES solutions on large-scale capital projects (greenfield or brownfield).
- Excellent leadership, communication, and stakeholder management skills.
- Bachelor's degree in Engineering, Computer Science, Life Sciences, or a related field.
This is a rare opportunity to play a pivotal role in a transformative project that will shape the future of biopharmaceutical manufacturing in Ireland.
Due to this position being a contract, we can't offer any sponsorship. Please only apply if you have the right to work in Ireland.
If you want to learn more about the role, please apply or send your CV and details to or call me at or
Controls Subject Matter Expert
Posted 5 days ago
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Job Description
Meta is seeking a data center Controls Subject Matter Expert (SME) to join our Data Center Facility Operations team. Our data centers serve as the foundation upon which our software operates to meet the demands of our customers. The Controls SME will be a part of the facility operations team and will be responsible for reliability and quality of the Building Management System (BMS). The Controls Subject Matter Expert will need to have a broad understanding of controls system and equipment function and will be responsible for procedure-based controls equipment maintenance, troubleshooting, repair, training, and project oversight. The candidate will support data center daily operations and global quality/standardization initiatives and will have a working knowledge of electrical and mechanical systems.
**Required Skills:**
Controls Subject Matter Expert Responsibilities:
1. Accountable for all Building Management System (BMS) changes and enhancements at the data center as part of a global fleet
2. Diagnose and repair complex control system malfunctions requiring extensive knowledge of a variety of electronic or digital controls systems and experience with testing and creating modifications in multiple languages of systems software
3. Troubleshoot and repair controls hardware including controllers, relays, measurement devices, actuators, and associated equipment with mechanical and electrical device systems
4. Review operating equipment data for efficiency improvements, monitor all building systems for abnormal operating trends, and make optimization adjustments accordingly
5. Collaborate with other disciplines to make modifications to BMS settings to manage the building space
6. Ensure appropriate cross-functional collaboration between local controls team and applicable local and global teams
7. Manage controls vendors while supporting site operations including direct oversight to all system configuration and component upgrades
8. Provide QA/QC oversight of controls scope, review proposals and review programming through commissioning process for new construction and retrofits
9. Oversee all control system configurations and component upgrades to ensure system integrity is maintained and that all modifications to existing systems comply with best practices, including change control processes
10. Provide technical controls training and support to all Facility Operations staff
11. Collaborate with the global controls team to provide feedback on global controls strategies and implement global initiatives at the data center
12. Communicate all issues and upcoming controls work with site management
13. Travel expectations can be significant during the first 6 months for initial training and onboarding. After initial onboarding, there would be occasional travel for factory witness tests, collaboration, training, etc
**Minimum Qualifications:**
Minimum Qualifications:
14. 7+ years of controls experience in programming development, start up, and commissioning of complex systems - central plants, air handling units, and evaporative cooling/humidification systems
15. Bachelor's degree or trade certification in related field plus 3+ years relevant controls industry experience will be considered in lieu of 7+ years controls industry experience
16. Experience in critical environments
17. Working knowledge of critical facility operations with experience or understanding of procedure-based work
18. Theoretical & practical understanding of control equipment & systems, with expertise in control equipment design, maintenance, troubleshooting, testing, and/or construction
19. Working knowledge of mechanical, electrical and life safety systems associated with critical environments
20. Experience interpreting blueprints/CAD drawings and controls diagrams
21. Experience working in a highly collaborative, cross-functional environment
**Preferred Qualifications:**
Preferred Qualifications:
22. Experience in a data center industry
23. Programmable Logic Controller (PLC) experience
24. Experience with software programming languages to include Python, PHP, SQL
25. IT/Networking certification
26. Equipment field service engineering or representative experience
**Industry:** Internet
Regulatory Compliance Subject Matter Expert
Posted today
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Job Description
Arcadis is the world's leading company in sustainable design, engineering, and consultancy for natural and built assets. With over 36,000 professionals in 70+ countries, we are united in improving quality of life and solving the world's most complex challenges.
About The Role
Arcadis DPS Group specializes in Project Management, Multi-Discipline Design, and Construction Management for Pharmaceutical and Life Science Buildings.
A self-motivated and results orientated person with a proven track record working directly with life science industry clients in a cGMP environment.
Be part of something impactful – join us
Key Responsibilities
This person will fulfil the following key functions:
- Ensure cGMP Compliance: Collaborate with internal project teams to ensure robust cGMP-compliant facility designs for pharmaceutical, biopharmaceutical, and Advanced Therapy Medicinal Product (ATMP) facilities.
- Regulatory Support: Provide expert guidance to Arcadis clients during live projects, ensuring regulatory compliance across all aspects of facility operation, including equipment, processes, and personnel.
- Client Engagement & Presentations: Support Arcadis's Business Development and proposal teams by delivering capability presentations to clients, displaying expertise and value propositions.
- Client Relationship Development: Build and manage a client base in the life sciences industry, leveraging expertise to secure specific work assignments such as:
- Investigating contamination issues in processes and facilities.
- Supporting operational readiness, including engagement with regulatory authorities.
- Providing expert guidance during regulatory audits, including EU and FDA inspections.
- Architecting quality management frameworks and systems tailored to client needs.
- Developing contamination control strategies aligned with regulatory guidelines and industry best practices.
Experience & Skills Required
- Extensive Industry Experience:Minimum of 15 years of experience within the life sciences industry, with a focus on regulatory, QA, or related roles.
- Specialized Consultancy Expertise:Significant career experience working directly for life sciences companies or specialist consultancies with a focus on regulatory compliance and quality assurance.
- Regulatory Auditor Interaction:Proven experience interacting with EU, FDA, or other regulatory auditors is highly desirable.
- Business Development Acumen:Demonstrated ability to drive business development efforts and cultivate new client relationships in the life sciences industry is advantageous.
- Regulatory Knowledge:Comprehensive understanding of applicable regulatory standards, including Eudralex, FDA guidelines, and Annex 1, paired with awareness of emerging regulatory trends and viewpoints.
- Educational Background:A bachelor's degree in a relevant Science or Engineering discipline is required; advanced degrees or certifications in regulatory or compliance fields are a plus.
Why Arcadis?
At Arcadis, we empower everyone to be their best because your contribution matters. We take a skills-based approach, allowing you to shape your career and maximize your impact. By joining us, you'll do meaningful work, delivering sustainable solutions for a better planet and leaving a lasting legacy.
Our Commitment to Equality, Diversity, and Inclusion
We're dedicated to creating a workplace where everyone can thrive. Through six ED&I workstreams—Age, Disability, Faith, Gender, LGBT+, and Race—we foster innovation by bringing together diverse perspectives. Together, we improve quality of life while building a more inclusive future.
Join Arcadis. Create a Legacy.
Process Improvement Specialist
Posted today
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Job Description
Sustainability that means business
Who We Are
Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, USA, Canada and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.
What We Do
Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.
Our people
AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and 'start-up' mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity.
The Customer Process Improvement Specialist is responsible for analysing, developing, and implementing strategies to enhance operational efficiency, reduce costs, and improve overall business processes. Initiate & oversee Customer Support Continuous Improvement projects, including defining scope, timelines, and delivery. They will work closely with stakeholders to identify inefficiencies, implement best practices, and drive continuous improvement initiatives across the organization.
Job Specification-Roles & Responsibilities
- Drive continual improvement that guides AMCS to improving the customer experience.
- Investigating, analysing, and documenting the current state of business processes.
- Leveraging Lean Six Sigma tools and methodology as applicable.
- Drive improvements to existing processes and identifying areas of non-value waste.
- Owner of Global process standardisation and optimisation.
- Identify problem customer trends and initiate remediation plans.
- Initiate & oversee Continuous Improvement projects, including defining scope, timelines, and delivery.
- Once process improvements have been identified ensure they are rolled out globally and followed consistently.
- Improvement focus will include streamlining our ServiceDesk system of record, to provide insights into improving processes, usage & training.
Candidate Profile
- Degree in Business Administration, Operations Management, Industrial Engineering, or a related field.
- Certifications in Lean, Six Sigma (Green Belt or higher), or other process improvement methodologies are a plus.
- Proactive, positive, self-starter with a passion for continually improving the processes around you.
- Ability to work independently as well as within a team environment.
- Excellent oral and written communication skills with both technical and non-technical audiences.
- Possess interpersonal skills, successful at developing and managing relationships at all organisational levels, both internally and externally.
- Proven track record of successfully leading process improvement initiatives.
- Experience in the SaaS Operations an advantage.
Process Improvement Specialist
Posted today
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Job Description
Overview:
Job Description – Process Improvement Specialist
Short Overview of Job Responsibilities
This role is a key position within a newly created team responsible for the delivery of process
innovation and continuous improvement initiatives across multi-jurisdictions. It will play an important role in helping to foster a culture of sustainable change through the creation and embedding of
Teleperformance methodology and the supporting framework to deliver business transformation.
Responsibilities:
- To identify and deliver service improvement activity across the business through employing
process improvement methodologies and the application of innovative thinking
- To work with key business stakeholders to build a continuous improvement environment to
support an ongoing programme of change
- To support the delivery of better value and greater efficiency through the identification and
elimination of unnecessary complexity within business processes and identification of better
ways of working
- To identify trends and process variations as part of establishing a continuous improvement
monitoring system
- To assist in the development and implementation of a 'best-in-class' continuous improvement
strategy
- To take ownership of change initiatives from evolution/efficiency identification through to
project delivery via internal governance and controls
- To elicit requirements and drive process change using staff interviews, document analysis,
requirements workshops, surveys, site visits, business process descriptions, business analysis
and workflow analysis
- To work with other team members and business services departments to devise new support
material based on the revised processes, to include training, reporting and systems
enhancements
- To actively monitor project risks to foresee/identify potential problems and proactively
identify solutions to address in advance
- To ensure the business impact and project objectives/dependencies are identified, always
reported on and managed
- To set up a program, deliver coaching and run projects
- To complete post implementation reviews to ensure successful delivery has been achieved
and to ensure that improvements can be made for future projects
Requirements:
- Minimum of 3 years of experience in the same field or capacity
- Client-Focused Solutions Experience, Project Management Skills, Ability to Communicate
Client Needs with staff
- Excellent understanding of continuous improvement concepts including Six Sigma, Lean
Ideal Skills
- Process Excellence
- Collaboration
- Communication
- Emotional Intelligence
- Open-Mindedness
- Critical Thinking
- Solution Orientation
- Entrepreneurship
- AI Proficiency
- Data Literacy
value stream mapping
- Talent to influence management and ability to manage multiple projects
- excellent written and oral communication skills
- Preferably with either one of the following certifications – COPC, PMP or Lean 6Sigma
- Proficient in the use of Microsoft Office, including Project, Visio, Word, Excel, Outlook, and
PowerPoint
- Experience of the whole project life cycle, able to operate in the initial conceptual design
stage, in the depths of system testing, and at each stage in between
- Stakeholder management skills
Quality, Process Improvement
Posted today
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Job Description
WE'RE DRIVEN TO FINANCE DREAMS. SHARE YOUR PASSION.
At BMW, our dynamic finance teams continuously drive our business forward. And we count on everyone to play their part in helping us to reach ambitious new milestones. So whether you're passionate about supporting our diverse teams with expert financial planning and management, or creating innovative new financial products that enable more people to enjoy the thrill of driving our vehicles, you're sure to find an exciting challenge with us. Fostering a culture where everyone feels empowered, rewarded and supported is the driving force behind our success. So join us in changing the way the world moves for good.
At BMW Financial Services Ireland, We're Proud Of Our Office Environment And Achievements. We Offer a Modern Way Of Working With An Empowering Office Culture, Some Aspects Of Which Include
- Our work persona shift – being yourself is effortless and so increases efficiency. For this reason, we allow our employees to express themselves through the way they dress.
- Flexible working hours - working flexibly improves mental perspective and increases sustained productivity. This means our leaders maintain balance, not burnout, through focusing on output, not attendance.
- The opportunity to get involved with our continued support of our house charity with a variety of fundraising events throughout the year.
Projects Intern - 13 Month Placement (July 2026)
Entity, Location: BMW Financial Services, Dublin.
BMW Financial Services and Alphera Financial Services offer our customers a choice of car finance options to help them get behind the wheel of a new or used car of their choice. We offer products to give our customer the option to own their car at the end of the agreement or just lease it. We put the customer at the heart of everything we do and offer a simple and transparent solution for all vehicle financing needs.
Based in Santry, we have 25 BMW Financial Services DAC employees and we are looking for a Project Intern to join our team.
You'll be responsible for supporting the Quality and Process Improvement Manager and Project Manager with a wide range of projects within the BMW Financial Services office in Dublin. Supporting these projects will give you great insight into process improvement and project management and you'll also gain exposure to all areas of the business working with stakeholders at all levels.
What awaits you?
Supporting The 2026 Project Landscape Will Involve
- Helping to document requirements from the business, customers and suppliers.
- Organising meetings with the project teams and suppliers, capturing actions and updating action plans.
- Coordinating and helping with testing.
- Helping to train internal and external users on new systems.
- Developing communications to go to internal and external users.
- Helping to prepare updates for steering committees.
- Remapping processes impacted by business projects.
- Establishing timelines and supporting communication plans to keep key stakeholders and the business in the loop with all the projects.
- In addition, you'll learn how to produce regular management reporting.
What should you bring along?
- Working towards a Bachelor's Business or relevant degree and on track to graduate with a 2:2 or higher
- Strong communication, influencing and facilitation skills.
- Excellent administration/project management/organisational/IT skills.
- Ability to adapt working approach depending on specific requirements, prioritise activities work under pressure, multi-task and solve problems.
- Confidence to challenge the status quo and put forward suggestions for improvement.
- Ability to work at both a detailed and high level and able to work on own initiative (with support/mentoring as required).
Why choose us?
- Great Pay – A competitive annual salary of €28,000, 27 days holiday per annum (pro rata to your contract) and an attractive pension scheme.
- Rewarding Work-Life Balance – Contracted working hours are 37 hours a week, Monday to Friday, helping you develop a fulfilling work-life balance.
- Exciting Additional Benefits – You will have the opportunity to enjoy other employee benefits, including a subsidised on-site restaurant and access to our Advantages scheme which gives you a range of offers and discounts.
What do you need to do now?
If you apply, the next stages of the recruiting process could include online testing, video interview and then a face to face, telephone, or virtual interview with the hiring manager. This may be in the form of an assessment centre.
Please Note
To be eligible for this position, you must be returning to your studies, for a minimum of 6 months, after completion of this placement.
We are committed to promoting equal opportunities in employment and job applicants will receive equal treatment regardless of disability, age, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, gender, sex or sexual orientation.
Closing Date: 30th November 2025
Any further questions? Email us on
Quality, Process Improvement - Placement Year
Automotive
Dublin
Ireland
Legal Entity
BMW Financial Services (Ireland) Ltd.
Location:
Dublin
Job Field
Continuous Improvement
Job ID
Publication Date
Internship
Full-time
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People & Process Improvement Specialist
Posted today
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We are seeking a proactive
People & Process Improvement Specialist
to support both our staff and our operations. This is a dynamic role that blends HR support, performance management, and continuous improvement initiatives.
What you'll do:
- Support recruitment and onboarding
- Assist in quarterly performance reviews and staff development planning
- Coordinate training and development programs
- Lead and support process improvement projects using Lean Six Sigma tools
- Provide HR, payroll, QA, and ICT administrative support
What we're looking for:
- Strong organizational and interpersonal skills
- Experience in HR support, performance management, or continuous improvement
- Knowledge of Lean Six Sigma (Green Belt a plus)
- Ability to collaborate across teams and drive improvements
Why join us?
- You'll have the chance to make a direct impact on both our people and our processes — supporting staff success while driving efficiency and innovation.
Group Process Improvement Engineer
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Group Process Improvement Engineer
Full Time Permanent
Citywest
The Role
This role will focus on optimising operational efficiency and enhancing the performance across our global facilities. The role will involve implementing continuous improvement processes, driving innovation, and pushing the boundaries on industry standards to ensure we are best in class. The ideal candidate should have a experience in process engineering, project management, and a proven ability to collaborate effectively with both internal and external teams. This role will sit within the Global Operations team and be aligned with, collaborate and contribute to key global strategic projects.
Key Outcomes
- Design and implement strategies for continuous improvement that aim to enhance and streamline operational efficiency and productivity across the Groups' facilities.
- Lead projects aimed at improving and harmonising Group operational processes while increasing the quality and reliability of the operating standards.
- Collaborate with cross-functional teams to identify improvement opportunities and establish best practices.
- Continually seek to drive innovation in process flows, material flow layout and operational performance.
- Foster a culture of continuous improvement and lean practices within the Groups' operational structures.
- Be solutions orientated and be seen by colleagues as a go to person for solving problems and providing robust solutions to business requirements
- Project manage strategic improvement projects from inception to completion, ensure operational improvement projects are delivered on time, within scope and to budget.
- Champion operational excellence within the facility to deliver the highest level of customer satisfaction.
- Champion, develop and implement new operational initiatives that will reduce costs and increase competitiveness of the Business Units.
- Identify process and system gaps, lead and drive initiatives and efficiencies to include:
- Oversee the optimisation usage of current systems. Improve system usage effectiveness and reporting capability.
- System, process and transportation improvements.
- ASN, route and network planning.
Key Skills & Experiences
- Strong experience of working in a lean project environment, successfully implementing continuous improvement solutions, either individually or as part of a team
- Demonstrated success in delivery of improvements and a desire to work as part of a dedicated continuous improvement structure
- Strong team player able to demonstrate ability to lead and facilitate informal and formal teams in the development and delivery of improvement solutions.
- Ability to work across the entire organisation and work closely with stakeholders at all levels of the organisation.
- Must be able to co-ordinate multiple activities concurrently, whilst consistently be meeting tight deadlines
- Hands on approach to problem solving and mind set, organised and methodical.
- Demonstrated ability to extract critical information to enable effective and appropriate decision making.
- Ideally hold a degree in Supply Chain or Engineering or a related field
- Experience working in a highly regulated environment and an understating of GDP, GMP and European quality standards would be important
- Proven ability around working cross functionally, focusing on meeting, and tracking to schedules and embracing an interdependent/flexible work culture
Uniphar Background
Uniphar Group is a rapidly expanding diversified healthcare services business with a global footprint and a proud heritage in Ireland. Since Uniphar became a publicly listed company in 2019, the Group has grown organically and through a series of strategic acquisitions, which continue to strengthen Uniphar's international reach. With a workforce of more than 3,000 spread across Ireland, United Kingdom, Mainland Europe, MENA and the USA, Uniphar is a trusted global partner to pharma and medtech manufacturers, working to improve patient access to medicines and treatments around the world.
Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world's best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our expert teams. Uniphar is organised into three key divisions: Uniphar Supply Chain & Retail, Uniphar Medtech and Uniphar Pharma
Culture at Uniphar
From our leadership team and across all of our divisions, Uniphar lives and breathes four key culture pillars:
1.We have a People First approach, we do the right thing and take a stand for our people.
2.We foster a strong Entrepreneurial Spirit where Adaptability, Commitment & Resilience is embodied in our way of working.
3.We have a Common Purpose that connects our diversified businesses and people.
- Finally, Trust is at the heart of how we operate.
How we'd like to work together
As we are a global team, there is flexibility to be based in one of Uniphar's offices or work from home. There may be a need for face to face meetings in other locations, as needed. There may also some flexibility required in order to interact with colleagues or clients in their time zones (i.e. it's not a '9 to 5' type of job). In return, you will be joining an environment that understands how inter-twined work and life have become - and both the benefits and challenges that brings - and therefore offers a flexible, progressive way of supporting it through our Hybrid Working philosophy.
Please note that Uniphar is an equal-opportunity employer; we do not discriminate and welcome all responses.
unipharsupplychainandretail #unipharjobsBusiness Process Improvement Specialist
Posted today
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Position Description
The ESB Networks Business Process Improvement sits within the Digital & Process Support team within Networks Delivery Services, the team leads, manages, supports & participates in a wide range of business process improvement initiatives. The team's objective is to deliver innovative and value-driven solutions for internal & external customers that will improve performance, resulting in tangible, measurable benefits throughout ESB Networks.
Key Responsibilities
- Assist in the Identification of business processes that require review and improvement.
- Collaborate with line managers to conduct structured process reviews, providing support and guidance throughout
- Ensure that reviews are conducted using appropriate frameworks and methodologies to deliver consistent and actionable outcomes.
- Identify and implement actions to improving business processes and systems.
- Participate in the analysis of data to support the business initiatives.
- Foster strong, innovative, collaborative teamwork within the Process Improvement team and within the teams across the business.
- Apply problem-solving skills to design and deliver effective solutions using available technologies, such as Office 365.
- Provide support to ESB Networks SharePoint site owners and users, enabling them to maximise the platform's capabilities.
Essential
Experience and Qualifications
- Either 3rd Level qualification or equivalent work experience
- Minimum of 2 years working experience
- A strong interest and competency in the use of Technology
- A strong working knowledge of Office 365, Microsoft SharePoint, MS OneDrive etc.
- Excellent communication and interpersonal skills
- Ability to work with a wide range of stakeholders and business functions
- A high level of commitment and flexibility
- Strong teamwork skills
- A track record of innovation and critical thinking
- Full clean driving licence
Desirable
- Lean Six Sigma or other Process Improvement methodologies experience
- Previous Office 365/ MS SharePoint experience
- Previous PowerApps/Power Automate experience
- A knowledge of SAP IT systems
Location
Flexible, Preferred location Portlaoise or Cork, however other locations will be considered
ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least one anchor day per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.
Reporting to
Business Process and Performance Improvement Manager in Digital & Process Support, Networks Delivery Services
Why Work with Us?
- Opportunity to lead Ireland's transition to net zero carbon future
- Career development through mentoring and training
- Corporate Social Responsibility Opportunities
- Sports and Social Clubs
- Networking opportunities
- Credit Union
- Generous Pension
- Access to staff well-being programmes
- Generous parental leave entitlements
- Strong values-based and inclusive culture
- Strong commitment to diversity, equity and inclusion
- Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted
Salary
€40,000 - €47,000 per annum.
Closing Date
3rd of October 2025
Your application will be held in reserve for 6 months should you be suitable for the role.