480 German Speaking jobs in Ireland

About The Opportunity
Contentful's Solution Architects are principally outwards-facing. They are trusted advisors of technologists, developers, content creators and project/product managers. As a Solution Architect at Contentful, you'll have the opportunity to work with international teams post-sale, from visionary brands to innovative digital agencies. Your technical guidance and product expertise will help customers make the right decisions and achieve success with their project. A reasonable expectation for travel to on-site visits would be up to 25%.

What to expect?

• Create and deliver technical enablement on product platform features to customers as well as providing consultative advice & recommendations on specific implementation use cases
• Identify and propose comprehensive solution designs to complex business problems after running customer discovery sessions
• Keep abreast of Contentful product developments and synthesise these into best practices, workshops & enablement materials for our customers
• Create prototypes or code examples to facilitate customer onboarding and to support projects
• Maintain a foundational understanding of technologies related to Contentful as well as staying up to date with industry trends
• Continuously seek, synthesise and communicate customer product feedback to our Product Management, Engineering, and Marketing teams
• Support engagement managers on quoting and scoping of SOWs
• Partner with Sales, Customer Success Managers and Solution Engineers, to ensure a successful customer experience with Contentful.
• Continuously improve your professional skills through activities such as training, reading and seeking mentorship from others

What You Need To Be Successful

• At least 2 years as an SA or at least 4 years in a similar customer-facing role, for example as a technical consultant, solution engineer or implementation engineer at an API-first (REST, GraphQL) SaaS company.
• Professional experience working on projects that utilize microservices-based architectures, transitioning away from monolithic architectures.
• Experience working on digital experiences beyond the web is a plus
• Basic developer skills in any of the following: Javascript ES6, Ruby, , .NET, Swift, Java, Python or PHP
• Some experience with modern JS/React frameworks: NextJS, NuxtJS, Remix, Vue or Angular. Understanding of web rendering technologies; Server-side, client-side, hybrid rendering and Static Site Generation including ISR (eg. Gatsby)
• Some professional experience with content management system(s) and a solid understanding of headless CMS architecture & best practices for building content-driven applications
• Bachelor's Degree or equivalent experience (Engineering, Computer Science, or a related field)
• Comfortable working in a fast-paced environment with multiple customer engagements at once
• Strong interpersonal, presentation and persuasive skills with the ability to build diverse relationships and influence technical and non-technical audiences
• The ability to work both autonomously and with a team to drive customer results
• Fluency in English and German

What's in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days
• Time off to care for and focus on your growing family
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

Who are we?
Contentful is a leading
digital experience platform
that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native
AI
capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than
700 people
from more than
70 nations
contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide.

Everyone is welcome here
"Everyone is welcome here"
is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical (dis)ability, or length of time spent unemployed. We invite you to apply and join us

If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.

Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-
with any information you may have.
By clicking "Apply for this job," I acknowledge that I have read the "Contentful's Candidate Privacy Notice" and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Deloitte is the biggest professional services Firm in the world and making an impact is more than just what we do: it's why we're here. We're driven to create positive progress for our clients, community, people, and the planet. This sense of purpose inspires us to work to the highest standards, to tackle the challenges that matter.

Joining us means becoming part of a Marketing Operate team that's at the top of its game and growing. Working with the best people and technology in the market, you partner with our high-profile local and international clients to tackle their greatest challenges. And you'll do it as part of a people-first culture that's supportive, collaborative and, above all, welcoming.

.

About the Role:

Dynamic and results-oriented Field Marketing Consultant to work on regional or cross-channel marketing initiatives. In this role, you will oversee event management, development of sales enablement tools, creating post-event activity reporting, and production support for live and video content. You will also help to drive and execute regional and centrally managed marketing programs with a focus on delivering measurable results by aligning marketing activities with business KPIs and generating high-quality sales leads.

Key Responsibilities include:

• Working on all aspects of event planning and execution, including programming, content creation, schedule management, in-person planning, and vendor coordination.
• Develop comprehensive event playbooks, sales kits, and communication plans to support event success.
• Create and deliver detailed post-event activity reports and performance assessments, providing actionable insights for future events.
• Provide production management support for live-streaming and video editing, ensuring high-quality content delivery.
• Execute and develop regional and centrally managed marketing programs, including content creation (blog, website, localisations), to drive regional or cross-channel engagement.
• Coordinate the creation and distribution of recurring marketing newsletter content, ensuring timely and relevant information delivery.
• Work on regional or cross-channel marketing budgets and track ROI and provide performance assessments leverage marketing tools (CRM, automation) to manage campaigns and track performance, while acting as a key liaison between marketing, sales, and product teams to ensure alignment and maximise marketing impact.

About You:

• Experience in field marketing or event management, demonstrating strong Project Management and Campaign + Event Planning skills.
• Proven ability to manage event planning and vendor relationships, including Logistics Coordination and Agency Coordination.
• Strong Content Development skills, with experience creating marketing materials for various channels and audiences, coupled with experience in livestreaming management and technical event execution, including institutional and cloud knowledge.
• Fluent in the German language

If you believe that you meet most of the criteria above, we encourage you to apply. Deloitte is an equal opportunities employer and will ensure any reasonable accommodations are implemented as part of the recruitment and selection process.

Your reward at Deloitte is competitive, supports our purpose and enables our people to never stop growing.

Keep on being you. Bring your full, absolute self to work, every day. Explore, question and collaborate. Stretch your thinking, while building a career that inspires and energises you. And, whatever motivates you, keep growing both professionally and personally – because when you make an impact that matters, we do too.

Description & Requirements
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

German Speaking Community Coordinator
Full Time Position

We are looking for all the best kinds of people to make great experiences for our players. The best people want a job that inspires them, while giving them room to enjoy their lives. And we want to give them that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself.

The Community Coordinator, working under the Community Team Manager and the Community Service Delivery Manager, will be the key to realizing our goal of offering support and engagement through community platforms, such as Fan Care's own EA Forums, such as EA FC, The Sims, Apex Legends, Battlefield forums and many more. The ideal candidate will understand the nuances of managing communities and engaging players and build on previous experience to help structure and run the Community Support team within Fan Care. Given the nature of the Community team, the Community Coordinator will be part of a multilingual, highly motivated, and passionate team that is at the forefront of our Fan Care Community program. We are looking for someone who is data-driven, proactive, and dynamic.

What a Community Coordinator does at EA

• Be a public 'face' for EA's Community team on EA Forums, interacting with thousands of gamers daily on various product boards ensuring every experience with EA across their assigned boards is positive, and reflect EA's brand and mission.
• Work within EA's vibrant and ever-growing EA Forums communities by interacting with our players, providing support, promoting engagement, creating conversation topics, and providing feedback to internal partners regarding in-game and technical issues, including community sentiment.
• Demonstrate strong alignment with the team, acting as a passionate advocate for our players, and fostering a positive and safe environment for all team members and the community through the EA Forums moderation.
• Participate in regular update meetings with the team, providing insight on top contact drivers, process enhancements and content ideas.
• Be part of a team focused on shaping an engaged and balanced community, helping gamers, and leading the front lines in supporting our customers proactively and in real-time.
• Align with our internal partners, studios, and development teams to provide the world's best support for the world's best games.

The Next Great EA Community Coordinator Needs

• Fluency in English and German- verbal and written.
• Excellent customer service skills.
• Exceptional verbal and written communication skills.
• Strong teamwork skills, a curious mindset, and a proactive attitude toward challenges and opportunities
• Strong multitasking, organizational, and creative skills with the ability to manage admin tasks and meet deadlines in a fast-paced environment.
• Ability to adhere to appropriate matrices, including SLAs and resolution percentages.
• Soft skills for de-escalating tense situations.
• Experience with Community or Social platforms is a plus.
• Expertise in writing, editing and public content creation is a plus.

About Electronic Arts
We're proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Faire partie de Sedgwick, c'est rejoindre une aventure humaine pleine de sens. Chaque jour, nos collègues s'engagent auprès de personnes dans le monde entier qui traversent des situations inattendues.

En intégrant notre groupe, vous aurez l'opportunité de faire évoluer votre carrière, de découvrir une culture d'entreprise fondée sur la bienveillance, et de bénéficier d'un véritable équilibre entre vie professionnelle et vie personnelle. Chez Sedgwick, vos ambitions n'ont pas de limite.

Sedgwick est certifié Great Place to Work

Claims Handler – German Speaking

Role
To manage and assess Payment Protection Insurance (PPI) Claims to ensure that a professional service is provided in compliance with Client and Regulatory requirements.

Key Responsibilities
The role of the Claims Handler is to ensure that the claim files allocated to them are managed and assessed in a professional manner, including but not limited to: a) technical excellence including strict application of client policy wordings; b) compliance with Service Level Agreements (SLA); c) supporting Team Leader with the technical development of colleagues; and d) effective communication with claimants.

Core Tasks

• On-going management of the claims log in order to identify and prioritise own workload

• Assessment of PPI Claims, in accordance with:

• Client Policy Wordings / Technical Requirements

• SLAs

• Ensure for own allocated claims that files & claim records are maintained in a professional, and accurate manner

• Accurate and timely processing of any claim payments

• Performance of role in accordance with own Claims SLA/KPIs

• Timely referral to Team Leader where appropriate

• Identification of Fraud, Recoveries and Complaints at earliest possibility, with referral to appropriate Colleague

• All Complaints to be referred to Team Leader immediately upon receipt

• Clear communication within Team and with Claimant

• Provide support to Team Leader in the technical development of colleagues (as required)
• Actively support Team Leader and Colleagues in the provision of excellent service to both Claimants and Clients, including but not limited to identification of potential operational improvements

Skills / Qualifications / Experience

• Good knowledge of Insurance Products and Policy Wordings
• Good knowledge of the Claim Life Cycle
• Good analytical and numeracy skills
• Excellent attention to detail with a focus on accuracy
• IT Literate with good knowledge of Word, Excel and Notes
• Excellent communication and interpersonal skills
• Able to work independently and demonstrate personal initiative & innovation
• PPI insurance claims experience is desirable but no essential
• Must be fluent in German and English

Colleague Benefits

• Bike to Work Scheme
• Tax Saver Travel Scheme
• Discounted onsite Gym Membership (Dublin 4)
• Discounted onsite Montessori (Dublin 4)
• EAP – Employee Assistance Programme
• Health Insurance Scheme
• Life Cover
• PHI – Permanent Health Insurance
• Exams & Professional Membership Fees
• Professional and personal development opportunities

Sedgwick est un employeur garantissant l'égalité des chances.

Les éléments présentés dans ce document visent à décrire de façon générale la nature et le niveau de responsabilités associés au poste occupé par le collaborateur concerné. Ils ne constituent pas une liste exhaustive des missions, tâches ou spécificités du poste. Sedgwick se réserve le droit de modifier ou d'ajouter des responsabilités à ce poste à tout moment.

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit to see how we empower creators to own their own destiny.

Dublin, Ireland (Hybrid: 3 days p/week in office)

Customer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success, and we're building our brand new PE team in our new Dublin office. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for German-speaking Product Experts who are passionate about providing the best support to our EMEA customers who are scaling their businesses with Klaviyo.

• Develop an in-depth knowledge of the Klaviyo platform
• Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and live chat
• Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies
• Diagnose software issues and resolve escalated customer complaints engage using established processes
• Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
• Communicate thoughtfully and effectively with all Klaviyo customers
• Document troubleshooting and problem resolution steps

We're looking for individuals who thrive in challenging situations and brings a positive, self-driven attitude. You'll have a track record of finding creative solutions to unique problems and love supporting customers in a collaborative way.

Must-Haves

• 3+ years experience working in a customer-facing role where you've successfully troubleshooted and resolved software/ SaaS issues
• Excellent communication skills: clear, empathetic, and able to explain technical concepts in simple terms
• Fluency (written and spoken) in English and German (essential)
• Comfortable working in a high-volume, fast-paced environment, meeting and exceeding defined metrics and KPIs while maintaining quality of service
• Flexibility to work varied shifts (occasional 8am - 4pm or 10am - 6pm alongside standard 9am - 5pm)
• Collaborative mindset: loves to share knowledge, contribute ideas, and support teammates
• Proactive and positive: self-motivated, adaptable, and willing to go above and beyond for customers
• Full authorisation to work in Ireland without any restrictions

Nice-to-Haves

• Experience troubleshooting: APIs, integrations, HTML/ CSS/ JavaScript, or networking basics (DNS, IPs)
• Background in MarTech SaaS, email deliverability, or e-commerce platforms
• Familiarity with tools like Zendesk, G-Suite, or similar
• Klaviyo Product Certification (can be achieved after joining)

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Get to Know Klaviyo

We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses ), instant messaging platforms, or unsolicited calls.

By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.You can find our Job Applicant Privacy Notice here and here (FR).

Who we are

About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About The Team
Technical Account Managers work cross-functionally to support Stripe's largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.

What you'll do

Responsibilities

• Provide a Gold Standard Experience to your assigned accounts' key stakeholders
• Work with the wider Operations team to provide current state, resources and knowledge to enable Gold Standard Experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
• Foster long term user relationships that grow loyalty to Stripe and Stripe products
• Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
• Work closely with Customer Success and other user facing teams as part of a larger effort to support users on Stripe
• Lead user facing meetings both in person and through video chat
• Collaborate on the continued design of this support offering
• Create user-facing content for long term solutions

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• Minimum 3 years experience in enterprise level client-facing work
• Fluency in German
• Strong product sense and energized by the challenge of solving difficult user related problems
• Strong written and verbal communication skills in English and German to support regional based customers
• Ability to lead complex integration conversations in a highly consultative and proactive manner
• Familiarity with APIs and able to explain API concepts to Stripe's largest and most technical customers
• Familiarity with SQL and is comfortable building basic queries and modifying more complex ones
• Strong technical troubleshooting skills and is comfortable interfacing with technical teams
• A professional, confident and collaborative personality; an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization

Preferred Qualifications

• Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
• Experience practicing in small to medium scale project management
• Strong organizational skills and self-starting mindset
• Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL
• Ideal experience in the payments industry

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

The annual salary range for this role in the primary location is €72,000 - €108,000. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

• Position: Sales Development Representative
• Location: Dublin, Republic of Ireland (Hybrid - 3 days in office)
• Employment type: Full-time
• Remuneration: Base salary + bonus.

DUTIES AND RESPONSIBILITIES:

• Generate interest in business solutions through both outbound sales and warm leads from marketing initiatives
• Become a product expert, confidently addressing objections, delivering demonstrations, and guiding prospects through the sales cycle
• Identify and qualify new business opportunities within the German market through proactive outreach
• Manage a personal pipeline, track sales activities, and maintain accurate CRM records
• Collaborate with cross-functional sales teams to align on goals and optimize processes
• Achieve and exceed daily KPIs and quota-based targets in a fast-paced sales environment
• Engage with prospects across multiple channels including phone, email, and chat
• Communicate technical and business value propositions in a clear, compelling manner
• Handle multiple tasks and interactions simultaneously while maintaining professionalism
• Support additional sales-related tasks and responsibilities as needed.

REQUIREMENTS:

• Fluency in both German and English (written and spoken)
• Minimum 2 years of experience in a sales role, preferably B2B or telesales
• Proven success in meeting or exceeding activity targets or sales quotas
• Proficiency with Salesforce, LinkedIn Sales Navigator, or similar CRM/prospecting tools
• Strong business acumen and familiarity with organizational structures and decision-making processes
• Excellent communication skillsphone, written, and interpersonal
• High adaptability, self-motivation, and eagerness to grow within a sales environment
• Ability to multitask across various platforms and maintain CRM accuracy
• Strong interest in technology and innovation
• Bachelor's degree or 3+ years of relevant professional experience preferred
• Proficiency with Google Workspace (G Suite) and standard business software.

OFFER:

• Working schedule: 3 days in the office (Tuesday -Thursday)
• Comprehensive VHI Health cover from day one
• Structured training & career development opportunities
• Education reimbursement
• Paid birthday leave
• Child/Dependent care reimbursement
• Personal Hardship Loan Program
• Mental health and 24/7 employee assistance program
• Bike To Work Scheme / Taxsaver Leap Card Scheme
• Top-performer and tenure awards
• And many others

Job Description
Zendesk is looking for an experienced German-speaking
Technical Account Manager
to join our European Team and manage our larger German customers.

The Zendesk
Technical Account Manager (TAM)
becomes an extension of our customers through crafting and implementing strategies that mean our clients can innovate and transform allowing them to provide outstanding customer experience (CX) and employee experience. They partner with agents, admins, IT teams, CX Directors and Executives because our TAMs believe that extraordinary relationships mean outstanding value from Zendesk.

The TAM role is not to develop or perform implementations, but to work with the client's team to guide and provide methodologies for implementation, to suggest workarounds to limitations and technical solutions to business problems. Starting by understanding a customer's business strategy, working alongside our excellent Zendesk Success and Account Executives, TAMs dig deep into how our clients use our product focusing on overall use-cases, looking into configurations, integrations and apps.

This is a hybrid role which would allow you to work from home as well as from the office so that you can benefit from our amazing office perks.

Why work with us?

• We are friendly, collaborative, encouraging and still growing
• Our team thrives helping customers adapt, so they can get value from an ever evolving product, in a dynamic market.
• This role has you in the centre of Zendesk, interacting with all of the different teams
• We believe in long term career growth with phenomenal benefits that support both physical and mental wellbeing.

What's the day to day?

• Establish relationships across all CX teams: Internally by closely collaborating with Success, Sales and Premier Enterprise teams and externally at all levels.
• Document the customer's CX ecosystem (use-cases, workflows, Zendesk configuration, integrations, apps, overall architecture, legal and compliance requirements and how the customer uses Zendesk and other tools to run their Customer Experience
• Provide consultation, demos and standard processes on Zendesk product capabilities for quick wins
• As owner of the Premier Enterprise offering, lead the adoption and expansion of the solution: The TAM, working collaboratively with Premier Enterprise and account teams, will deliver and lead a Customer Technical Roadmap to share actions and breakthroughs with the customer based on short, medium and long term agreed improvement plans
• TAM Operational reviews: Weekly meetings with clients and monthly value playback alongside subject-specific meetings and input to QBR/EBR with Zendesk and client team members
• Orchestrate the use of the Zendesk resources (PSE, Assist/TA, Professional Services, Training, Product Managers) involved in existing and future implementations
• Work closely with Premier Support teams and customer support teams to ensure there is a robust critical issue plan for quick resolution if things go wrong
• Act as the voice of the customer with Zendesk product teams, accelerating the turnaround time to get answers on needed feature requests, in addition to facilitating proactive product team customer engagement and anticipating features that meet the needs of the individual customer
• Collaborate with other TAMs and wider teams within Zendesk to ensure continuous improvement and focusing on global delivery excellence

What You Bring To The Role

• Fluent in German and English written and spoken.
• Knowledge of the Zendesk product and if possible running Zendesk environments
• Solid technical experience in running sophisticated customer environments, with at least 5 of those in an Enterprise environment
• True motivation and experience in driving teams to make things happen within the organisation and for customers
• Knowledge in service management, operational support, customer experience and management and business development
• External enterprise customer-facing experience as a technical lead with a proven understanding of how various systems interact with each other
• Excel in a collaborative / matrix environment
• Excellent communication and presentation skills, including the ability to interact, communicate and establish relationships with all levels of personnel from administrators to CxO levels
• Knowledge of SaaS implementations, API use cases and development, and logic-based workflows
• Experience in finding alternative solutions through lateral thinking and technical curiosity
• Deep understanding of at least one industry vertical

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The Intelligent Heart Of Customer Experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.