954 Global Project jobs in Ireland

Global Project Manager

Leinster, Leinster €100000 - €120000 Y InterSearch Ireland

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Job Description

Global Project Manager - Hybrid working could be 1 day per week on site with the remainder from home (or for highly experienced candidates 1-2 days per month on site).

This is a highly regulated contract manufacturing environment. The role holds overall responsibility for planning, execution, problem escalation and project completion, whilst ensuring high levels of customer satisfaction for multiple international manufacturing sites. This includes acquiring resources and coordinating the efforts of team members and third-party suppliers to deliver projects, as well as communicating threats and successes to customer stakeholders (up to and including senior executive level).

Key Responsibilities:

  • Oversee and manage project development during the entire project life cycle.
  • Develop a project Statement of Work, assemble the project team, clearly define project deliverables, resource requirements, risks and assumptions.
  • Develop full-scale project timelines.
  • Document risks, assess and develop response strategies.
  • Serve as a central point of contact for the customer.
  • Effectively communicate project expectations to team members and stakeholders.
  • Set and continually manage project expectations with customers, team members and other stakeholders.
  • Identify and resolve issues and conflicts.
  • Demonstrate a strong sense of urgency and complete ownership of project success.

What We're Looking For:

  • ESSENTIAL - Experience in a Project Management role within a contract manufacturing environment that has involved direct interaction with the CUSTOMER is essential.
  • ESSENTIAL - Experience of contract manufacturing environments within a highly regulated sector (Medical Device / Pharmaceutical or closely related industry) is essential.
  • Experience in planning and reporting activities.
  • CAPM or PMP certification preferred.
  • Strong written and verbal communication, interpersonal and organizational skills.
  • Experience with Smartsheet's or other project management information software.
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Global Project Manager

Longford, Leinster €60000 - €90000 Y Technimark LLC

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Job Description

Global Project Manager

Technimark is a rapidly growing global manufacturer of custom rigid plastics solutions. Working in conjunction with some of the world's most respected companies we create, design, and deliver products across multiple industry sectors including healthcare, packaging, industrial and consumer products, and we're looking to continue expanding our global reach by hiring a Global Project Manager.

Job Summary

Overall responsibility for planning, verifying execution of the plan, escalating problems, and completing objectives of projects according to constraints and with high levels of customer satisfaction at multiple international manufacturing facilities. This includes acquiring resources and coordinating the efforts of team members and third-party suppliers to deliver projects according to the plan. Communicating threats and successes to key stakeholders, including project team and executives. Managing multiple projects simultaneously. Adhering to governance framework.

Knowledge | Experience | Skills

Bachelor's Degree in a technical or business field or combination of education, skills, and experience. Experience in planning and reporting activities is required. At least 2 years of experience in a Project Management role is required. Injection molding, contract manufacturing, or closely related industry experience is required. Strong written and verbal communication, interpersonal, and organizational skills are required. Direct customer interaction experience is required. Strong computer skills including MS Word, Excel, Project, Teams are required. Experience with Smartsheet's or other project management information software is preferred. CAPM or PMP certification is preferred. Must be able to read, write, and speak English fluently and clearly. Balanced hybrid (onsite and offsite) work at management discretion. Occasional domestic travel and infrequent (but possible) international travel to other manufacturing facilities or customer sites.

Essential Duties & Responsibilities


• Oversee and manage project development during the entire project life cycle.


• Develop a project Statement of Work, assemble the project team, clearly define project

deliverables, resource requirements, risks, and assumptions.


• Develop full-scale project timelines and manage leveraging project management toolkits.


• Document risks, assess, and develop response strategies leveraging risk register toolkit.


• Serve as a central point of contact for the customer.


• Effectively communicate project expectations to team members and stakeholders in a timely

manner.


• Set and continually manage project expectations with customers, team members, and other

stakeholders.


• Capture and distribute project records including notes and related documents.


• Delegate tasks and responsibilities to appropriate personnel.


• Identify and resolve issues and conflicts within the project team.


• Identify and manage project dependencies and critical path requirements.


• Escalate project risks and/or failures with the project team.


• Perform ongoing maintenance of project document archives


• Ensure project work complies with practices, policies, expectations, and standard operating

procedures.


• Lead and host meetings, activities, events, and relevant activities in the office, virtually, and

abroad.


• Demonstrate a strong sense of urgency and complete ownership of project success.


• Managing special projects as assigned.

Technimark is an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.

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Senior Manager Global Project Management Office

Leinster, Leinster €80000 - €120000 Y Körber Pharma

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Job Description

Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. We combine our strong heritage with our understanding for local specifics and a global mindset to bring people together and create valuable solutions for our customers. We aim for being the first to do the right thing at the right time.

Our Global Services Organization combines and orchestrates all services to implement Körbers business leading MES software to the pharmaceutical and biotech manufacturing industry. We take care for seamless implementation based on industry standard project management methods and delivery models. Project performance and customer satisfaction are key.

Our aim is to enhance our Project Management capabilit ies and skills. T herefore, we plan to introduce the role of a Senior Manager for our Global Project management Office (PMO).

  • You optimize and accelerate our project and service delivery
  • You take ownership on a global governance framework, establishing clear governance structures and policies, risk- as well as change management
  • You will manage a cross-functional team and measure success by efficiency increase and quantifiable cost-reduction
  • You act as the key interface between executive leadership, and global business functions, ensuring transparency, strategic alignment, and timely decision-making
  • You ensure project and service delivery align with the organization's strategic goals
  • You are responsible for global harmonization and standardization of processes, implementing consistent project management methodologies across regions
  • You will translate regional requirements into solutions, facilitating effective communication across different time zones and cultures
  • You will setup a global, reliable resource management report
  • You will manage, monitor and implement performance metrics, tracking and reporting on project and service performance
  • You will implement initiatives of high strategic importance striving for process excellence
  • You will organize and teach best practices providing ongoing training and development for project managers
  • You will constantly seek ways to improve processes and project / service delivery
  • You will collaborate among clients and internal teams for problem resolution
  • You will detect, investigate and optimize non-functioning processes
  • You will analyze and enhance efficiency, stability and scalability of client systems
  • You are excited about joining the home for entrepreneurs
  • You have excellent communication skills and are at native-speaker level in English, third language preferred
  • You work and act with passion, rethink the existing and always strive to find the best solution for our challenges
  • You have a proven ability to engage with and influence senior stakeholders across global organizations
  • You demonstrate ambition through a dedication to excellence, seeking opportunities to grow, and ongoing self-improvement
  • You have a degree in Economics, Information Management, or a related discipline (or equivalent)
  • You have experience managing complex, international programs, ideally within the pharmaceutical or life sciences industry
  • You have experience in working in a matrix organization, balancing corporate and local priorities
  • You have Project management certifications (e.g., PMI, PRINCE2)
  • You have strong written and verbal communication skills including technical writing skills
  • You have solid analytical skills

Körber Business Area Pharma is the leading provider for MES software to the pharmaceutical and biotech manufacturing industry. Our first in class Werum PAS-X software offering allows our customers to control and record the making of life saving therapies to ensure the best possible business and patient outcomes. We are seeking talented individuals as we look to transform our business and products to meet the constantly shifting demands of the ongoing revolution in factory digitization and automation.

  • You will work in a modern work environment with open culture towards improvements and new ideas.
  • You are part of a global operating company with a wide customer basis and a growing business.
  • You profit from international cooperation within group-expert network to implement corporate wide concepts.
  • You will work in a team who is focusing on customer requirements, service excellence and continuous improvement.
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Senior Manager Global Project Management Office

Leinster, Leinster €60000 - €120000 Y Körber

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Job Description

PORTO / DUBLIN
Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. We combine our strong heritage with our understanding for local specifics and a global mindset to bring people together and create valuable solutions for our customers. We aim for being the first to do the right thing at the right time.

Join the home for entrepreneurs
Our team
Our Global Services Organization combines and orchestrates all services to implement Körbers business leading MES software to the pharmaceutical and biotech manufacturing industry. We take care for seamless implementation based on industry standard project management methods and delivery models. Project performance and customer satisfaction are key.

Our aim is to enhance our Project Management capabilities and skills. Therefore, we plan to introduce the role of a Senior Manager for our Global Project management Office (PMO).

Your role in our team
In your role as Senior Manager, you will oversee the following key strategic responsibilities:

  • You optimize and accelerate our project and service delivery
  • You take ownership on a global governance framework, establishing clear governance structures and policies, risk- as well as change management
  • You will manage a cross-functional team and measure success by efficiency increase and quantifiable cost-reduction
  • You act as the key interface between executive leadership, and global business functions, ensuring transparency, strategic alignment, and timely decision-making
  • You ensure project and service delivery align with the organization's strategic goals
  • You are responsible for global harmonization and standardization of processes, implementing consistent project management methodologies across regions
  • You will translate regional requirements into solutions, facilitating effective communication across different time zones and cultures
  • You will setup a global, reliable resource management report

You will further support regional adaptation by driving the implementation of process standards and consistent project reporting:

  • You will manage, monitor and implement performance metrics, tracking and reporting on project and service performance
  • You will implement initiatives of high strategic importance striving for process excellence
  • You will organize and teach best practices providing ongoing training and development for project managers
  • You will constantly seek ways to improve processes and project / service delivery
  • You will collaborate among clients and internal teams for problem resolution
  • You will detect, investigate and optimize non-functioning processes
  • You will analyze and enhance efficiency, stability and scalability of client systems

Your profile

  • You are excited about joining the home for entrepreneurs
  • You have excellent communication skills and are at native-speaker level in English, third language preferred
  • You work and act with passion, rethink the existing and always strive to find the best solution for our challenges
  • You have a proven ability to engage with and influence senior stakeholders across global organizations
  • You demonstrate ambition through a dedication to excellence, seeking opportunities to grow, and ongoing self-improvement
  • You have a degree in Economics, Information Management, or a related discipline (or equivalent)
  • You have experience managing complex, international programs, ideally within the pharmaceutical or life sciences industry
  • You have experience in working in a matrix organization, balancing corporate and local priorities
  • You have Project management certifications (e.g., PMI, PRINCE2)
  • You have strong written and verbal communication skills including technical writing skills
  • You have solid analytical skills

Your working environment at Körber
Körber Business Area Pharma is the leading provider for MES software to the pharmaceutical and biotech manufacturing industry. Our first in class Werum PAS-X software offering allows our customers to control and record the making of life saving therapies to ensure the best possible business and patient outcomes. We are seeking talented individuals as we look to transform our business and products to meet the constantly shifting demands of the ongoing revolution in factory digitization and automation.

Your Benefits

  • You will work in a modern work environment with open culture towards improvements and new ideas.
  • You are part of a global operating company with a wide customer basis and a growing business.
  • You profit from international cooperation within group-expert network to implement corporate wide concepts.
  • You will work in a team who is focusing on customer requirements, service excellence and continuous improvement.
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Global Head of Project Management

Meath, Leinster €120000 - €150000 Y Hanley Energy

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Job Description

Company Profile

Hanley Energy is a globally recognised award-winning innovator in energy management, critical power, and data centre control solutions for a diverse range of business sectors.

Headquartered in Ireland and with offices in the US Sweden, Australia, and Germany, we have a wealth of experience and expertise in supplying, designing, installing and supporting energy monitoring and management systems, critical power and data centre control solutions for a range of Irish and international clients in a variety of business sectors.

Company Benefits:

  • Competitive Salary with excellent career development opportunities
  • Company Healthcare Plan
  • Company Pension Scheme
  • Death in Service Life Insurance
  • Employee Assistance Programme & Wellbeing Programme
  • Academic assistance & Structured In-house training
  • Hanley Energy Affinity Scheme
  • Free parking at all locations
  • Hybrid Work Model where applicable

Position Description:

As the Global Head of Project Management, you will play a pivotal role in implementing project management strategies and establishing a consistent and scalable approach to project management across the organization. Your responsibilities will include coordinating efforts from team members in different time zones and countries, ensuring cultural and language barriers are addressed, publishing regular reports, and utilizing technology to enhance connectivity within the function. Working closely with internal and external stakeholders, you will share your expertise to drive business growth, both internally within Hanley Energy and in collaboration with our customers.

Position Requirements:

  • BSc (or equivalent) in Electrical Engineering
  • Degree or higher-level qualification in Project/Program Management (PMP/PRINCE)
  • Change Management qualification (desirable)
  • Six Sigma/Lean/Agile knowledge (desirable)
  • Extensive 4+ years of leadership experience in project management, demonstrating project leadership and stakeholder management skills
  • Previous experience in a global role
  • Experience in strategy development and implementation
  • Knowledge of Six Sigma/Lean/Agile methodologies
  • Strong understanding of electrical engineering, critical power systems, data centres, and the electrical engineering industry
  • Proficiency in Microsoft Office
  • Expect approximately 10-15% global travel.

Position Responsibilities:

  • Take a leading role in developing the Global Project Management Office (GPMO) organization and framework.
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Project Planning

Leinster, Leinster €60000 - €80000 Y ABB

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Job Description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:

Service Operations Manager

In this role, you will have the opportunity to lead, plan and schedule Field Service Engineers for all service projects. Collaborate with the Operations Manager and Project Managers to continuously deliver a high standard of customer excellence. You will also showcase your expertise by monitoring, reporting, and managing cost savings.

Our Team Dynamics
Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

What's in it for you?
We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Your Role And Responsibilities
In this role, you'll help run what runs the world, by taking on meaningful work that drives real impact.

  • Work model: hybrid/remote
  • Review all service activities and skillset that are required for the project and ensure that the Field Service Engineers have the appropriate training, safety certification, travel documents to complete the scope of work in a safe manner.
  • Collaborate with Project Managers to schedule project support where FSE's are utilized.
  • Lead and deliver responsive support co-ordination to exceed customer expectations.
  • Analyze gaps with service delivery, contract execution, and customer focus.
  • Supports Operations Team in improving tools and processes

Qualifications For The Role

  • 5+ years experience within a similar role within the electrical industry
  • Knowledge in Microsoft Package, SAP
  • Mindset to innovate, take ownership, drive improvement

Benefits
ABB offers a full range of benefits to help you thrive at work and beyond.

  • Competitive Salary
  • Private Medical Allowance for Yourself and Family
  • Competitive Contributory Pension Scheme
  • Employee Share Acquisition Plan
  • Open Job  Market (Internal Mobility Opportunities, Mentorships & Access To Projects Globally)
  • Employee Assistance Programme
  • Generous Employee Referral Scheme
  • 24 Days Annual Leave Plus Bank Holidays

More About Us
ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.  #RunWhatRunstheWorld.

We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe.

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Project Planning Manager

Leinster, Leinster €100000 - €110000 Y Global Professional Consultants

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Job Description

Project Planning Lead

We are currently recruiting a
Project Planning Lead
to work for a leading Engineering contractor on
Data Centre project in Madrid
. Our client has projects in Ireland, Europe and the UK and work across many sectors including Pharmaceutical, Power, Renewables, Commercial, Data Centres.

If you are a
Project Planning Lead
with Data Centre experience who is looking for your next career move, please send your CV
Oisin O'Donohoe
or call for a confidential discussion.

Responsibilities:

  • Create comprehensive construction schedules for client baseline approval and update impacted schedules as needed post-baseline.
  • Guarantee precision and prompt updates to the construction schedule.
  • Perform thorough schedule health assessments before baselining to ensure accuracy, integrity, and critical path verification.
  • Allocate resources to schedules, generating and monitoring relevant KPIs.
  • Oversee budgets to identify scope expansion or modifications.
  • Monitor planned versus actual earned value (EV) progress.
  • Collaborate with team members to establish systems for recording and tracking issues through appropriate change control processes.
  • Participate in required site meetings, both internal and client-facing.
  • Track productivity of trades/craft labour by comparing hours spent versus hours earned.

Requirements

  • A relevant third level degree or Engineering qualification.
  • 5+ years' experience in a similar role specifically on data center projects.
  • Data centre & Pharma experience is beneficial.
  • Experience with Mechanical & Electrical scope of works with excellent technical knowledge.
  • Experience leading projects from a project controls perspective
  • IT Skills – Microsoft Office and Adobe Acrobat Pro

Benefits:

  • Salary circa €100K – €110k – DOE
  • Generous living away allowance (in addition to salary).
  • Accommodation and utility bills.
  • Regular return flights.
  • In country travel provided

If you are a
Project Planning Lead
who is looking for your next career move, please send your CV
Oisin O'Donohoe
or call for a confidential discussion.

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ICT Project/Planning Manager

Leinster, Leinster €59419 - €80000 Y Unijobs

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Job Description

Unijobs on behalf of our public sector client have a requirement for an
ICT Project/Planning Manager
reporting to the Head of Planning & Portfolio Management (PPM).
The duration of this post is
12 months
initially with likely extensions thereafter. Location is Flexible / Hybrid working will apply, must be able to attend onsite meetings / workshops as required.

Working
35 hours per week,
the successful candidate will be employed as an agency employee and will be paid an hourly rate of
€32.54 per hour
based on an
annualised salary of €59,419.
You will
accrue 30 days annual leave
per year and
paid Bank Holidays.

This exciting role involves promoting collaboration and facilitating communication between client and client Business areas to develop business cases and proposals for funding submissions.

Required Skills & Experience:

  • A track record of 2+ years successfully managing specific aspects within the planning/delivery of large scale project(s) within a medium - large scale organisation.
  • Experience of budget planning, financial management and resource management processes
  • Relevant experience of engaging with senior stakeholders and management as relevant to this role.
  • Excellent knowledge and understanding of project management methodology to enable successful project performance and delivery. (Prince 2, Agile, Waterfall)
  • Work with the key stakeholders to define project requirements, scope and plans and manage the progress and completion of all project tasks and activities using recognised project management tools.
  • Develop documentation to support project approvals and implementation including business case, requirements, project plans etc.
  • Excellent problem solving, analytical and decision-making skills: the ability to quickly grasp and understand complex issues and the impact on service delivery
  • The ability to gather and analyse information from relevant sources, weighing up a range of critical factors to integrate ideas into a common vision
  • The ability to work with multi-disciplinary team members and stakeholders to facilitate high performance, developing and achieving clear and realistic objectives
  • Skilled in IT applications, including Microsoft Word, PowerPoint and Outlook.
  • Proficiency in MS Project, Office 365 – MSTeams, SharePoint
  • Ability to facilitate the prioritisation of pipeline proposals within portfolios with regular communication
  • Has a genuine interest in the client and improving outcomes for citizens.

Unijobs is an equal opportunities employer

*This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role*

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Project Planning Post OQ

Limerick, Munster WiiGroup

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Job Description

About the job

Our Mission

At WiiGroup, our mission is to revolutionise the AEC industry through innovative solutions, cutting-edge technology, and a relentless focus on client satisfaction. We strive to exceed expectations, leverage digitalisation, and shape the future of construction globally. Through innovative solutions and cutting-edge technologies. With a passionate team and a track record of delivering outstanding results on complex projects, we provide comprehensive customised services globally. From BIM and Digital Project Control to Immersive Reality and Data Analytics, our solutions push boundaries and set new standards.

Join us as we shape the future of construction and create a world where innovation and efficiency thrive.

Together, we will transform the way we build and inspire lasting change in the industry. Let's redefine what's possible in AEC.

Our Competitive Advantage

Our company gains a competitive edge in the industry through digitalisation, embracing construction technology, and fostering innovative thinking. This enables us to deliver efficient, groundbreaking solutions and stay at the forefront of the rapidly evolving AEC landscape. Innovation and pushing boundaries are paramount in the construction industry. By embracing new ideas, technologies, and methodologies, we drive progress, deliver exceptional results, and shape the future of construction.

Start-up Environment

Are you tired of doing the same old same old on every project?

At WiiGroup, we are seeking like-minded creative professionals to join our team and drive our company's direction and culture. We offer exciting opportunities to work on projects while pushing the boundaries of innovation and digitalisation in the construction industry.

Join us and be part of shaping the future of construction.

Job Summary

At WiiGroup, we combine digital innovation and structured delivery to help clients achieve seamless operational start-ups in complex pharmaceutical environments. We're seeking a Senior Engineering Consultant: Planning to support the Operational Readiness programme — ensuring integrated schedule development, coordination, and tracking across key readiness workstreams such as production, quality control, and materials operations.

This role is ideal for a planner who thrives in dynamic environments, enjoys collaborating with multidisciplinary teams, and understands the critical link between construction completion, commissioning, and operational readiness.

Our Ideal Candidate

You're a meticulous and proactive planner who can see the bigger picture while managing the details that make it happen. You're comfortable interfacing between multiple teams, aligning readiness activities, and supporting decision-making through clear, data-driven reports.

You're also hands-on and interested in the construction process, engaging directly with site teams to track progress, validate plans, and ensure schedules accurately reflect field realities. You know effective planning depends on communication with those delivering the work.

Experience Required

  • Develop, maintain, and integrate Operational Readiness schedules across multiple workstreams, ensuring alignment between engineering, commissioning, and operations milestones.
  • 2–7 years' experience in planning or scheduling within engineering, construction, or pharmaceutical projects, with a focus on readiness, CQV, or start-up phases.
  • Work closely with project managers and functional leads to coordinate planning inputs, validate progress, and update the master schedule.
  • Use Primavera P6 (or equivalent) and Power BI to create data-driven plans, dashboards, and reports that track workstream performance and forecast delivery outcomes.
  • Identify and communicate schedule risks, resource conflicts, and dependencies, collaborating with teams to propose solutions and corrective actions.
  • Partner with key stakeholders to ensure scope clarity, milestone alignment, and transparent reporting across readiness activities.
  • Demonstrate strong organisational and communication skills — translating technical information into clear, actionable insights for multiple stakeholders.
  • Proactively monitor progress and performance, providing structured updates and metrics to governance forums and readiness leads.
  • Hold a degree in Engineering, Science, or Project Controls, with proven analytical ability, adaptability, and attention to detail in fast-paced project environments.

What's On Offer

Joining WiiGroup means you get to work with creative professional who want to push the boundaries of innovation digitalisation. By doing so you will be gaining access to a range of benefits designed to support your personal and professional growth. These include:

  • 25 Days Holidays to recharge and explore
  • Pension Scheme to secure your future
  • Health Cover to prioritise your well-being
  • Modern Tech Style Office
  • Career Development in innovation technology
  • Standing Desks with an ergonomic focus
  • Educational Assistance to support your career
  • Wellness Programs; focus on mental physical well-being

Next Steps

If you're ready to embark on an exciting journey with WiiGroup, we encourage you to submit an application or submit your CV to Join our forward-thinking team and be at the forefront of revolutionising the digital project management landscape in AEC.

By submitting your application for this position, you acknowledge and agree to the collection, processing, and storage of your personal information by WiiGroup for the sole purpose of the recruitment process. This includes reviewing your application, assessing your qualifications, and contacting you for potential interviews. Your information will be handled with utmost confidentiality and used solely for recruitment-related purposes. If you have any concerns or wish to withdraw your application, please contact us

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Global Product Technical Support Lead (Project Wise)

Bentley Systems

Posted 13 days ago

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Job Description

**Global Product Technical Support Lead**
Dublin, Ireland (Hybrid/ Homebased)
Travel: Around 20% travel per year
Position Summary:
We are looking for an accomplished and enthusiastic Global Product Technical Support Lead to seamlessly bridge our software engineering division and our worldwide Technical Support organization. In this pivotal role as a GTL, you will play a critical part in ensuring that our Technical Support teams are well-equipped and fully prepared to handle new product features and offerings both prior to and following their General Availability launch. Multiple GTLs will each specialise in dedicated Products and Brands, allowing for deep expertise and focused leadership across our diverse portfolio.
This position collaborates extensively with Product Management and Development teams, working together to evaluate and prioritise defect resolution efforts by carefully balancing the impact on users with broader business objectives. Additionally, you will champion the transfer of essential knowledge about upcoming features and releases, ensuring that information flows smoothly and effectively within the Bentley ecosystem. Your proactive engagement will be vital in fostering collaboration, enhancing support readiness, and ultimately contributing to the success and satisfaction of our global user community.
The GTL will be supporting ProjectWise. ProjectWise is Bentley Systems' secure, collaborative platform for managing infrastructure project data across the full project lifecycle. It integrates with Microsoft 365 and other tools to enable real-time collaboration, version control, and automated workflows for distributed teams. As a core part of Bentley Infrastructure Cloud, ProjectWise connects design, construction, and asset operations within a unified digital environment.
Responsibilities:
+ Work closely with Product Teams (Product Manager, QA) to gain insights/understanding into product development roadmap focusing on feature and functionality review at the beginning of the Product lifecycle.
+ Work with Development to prioritize Bug fixes for future product releases - based on Bug criticality and User impact.
+ Review the supportability & usability requirements for future product releases, including working with GTS Operations to aid in determining the headcount needed to support each new product & release.
+ Support Beta customers, if & when needed.
+ Drive knowledge creation to empower self-service and case deflection (KBs, communities) in collaboration with the technical writers/product team prior to GA.
+ Awareness of post-GA bugs and prioritization of critical Bug fixes throughout the product lifecycle.
+ Identify top trends and issues post GA and feed back to Development and GTS leadership.
+ Drive the creation of GTS specific training for each new product or release prior to General Availability and handover to support.
+ Work with Product engineering on developing deployment best practice guides - known gotchas etc.
+ Collaborate with other GTLs to develop consistent methodologies and best practices for the wider GTL/Bridges program.
Additional responsibilities:
+ Continue to assist your team with complex technical cases
+ Look at the open defects and Bugs across your team.
+ When needed, own and drive difficult Cases to closure.
+ Work with the GTS Leadership team to refine and develop Technical Support processes to improve the Customer experience.
+ Monitor the technical health/competence of their GTS team & suggest areas for additional training and development.
Qualifications:
+ 6+ years experience in Technical Support with a strong track record of mentoring, escalation management and prioritisation - a 'go to' within the support sphere
+ Understanding of Product Management and the software development lifecycle including agile/ scrum
+ Experience of managing and solving competing priorities with urgency, working with technical stakeholders, including Senior Leadership with a bias to action to come to a resolution
+ An understanding of Bentley users' environments, expectations, and the business impact of technical solutions would be a distinct advantage
+ Strong user-focused mindset with critical thinking and effective problem-solving skills.
+ Excellent communication, emotional intelligence, and ability to clearly present complex information and drive action with stakeholders at all levels.
+ Proactive, collaborative approach with a positive attitude towards overcoming challenges and working cross-functionally.
What We Offer:
+ A great Team and culture - please see our colleague video .
+ An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start.
+ An attractive salary and benefits package.
+ A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.
+ A company committed to making a real difference by advancing the world's infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.
#LI-SH
#LI-Remote
#LI-Hybrid
Equal Opportunity Employer/Minorities/Females/Veterans/Disabled
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  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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