34 Guest Services jobs in Ireland
Guest Relations Manager
Dublin, Leinster
Hilton
Posted today
Job Viewed
Job Description
**WELCOME TO A WORLD OF OPPORTUNITIES AT IRELAND's #2 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!**
The **Conrad Dublin** is a 5* hotel and part of the Hilton Luxury Division. We aim to 'offer smart luxury travelers inspiring connections & intuitive service in a world of style'. We are one of the best 5* luxury hotels in the country.
_"Conrad is Empowering and Bold"_
**Benefits**
Working for Hilton means you are joining an international company with more than 8100 hotels across the globe with countless benefits & career development opportunities such as:
+ **Travel** - Up to 40 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and Friends
+ **Team Member Gym -** a dedicated team member gym with free access 7 days a week
+ **Benefit** - Discounted rates for Conrad Team members across a wide range of retailers
+ **Development** - Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor
+ **Holidays** - 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days
+ **Maternity & Paternity** - Paid leave for those that qualify
+ **On shift** - complimentary meals on duty
**The Job Role**
+ Meet, greet and direct Guests who enter the lobby area
+ Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
+ Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
+ Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
+ Manage, record and resolve promptly Guest or customer complaints
+ Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
+ Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
+ Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
+ Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
+ Maintain good communication and work relationships in all hotel areas
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
**The ideal candidate should be:**
Someone who ..has previous experience in a luxury property, and must have hotel experience
Someone who...is Motivated to Create Memorable Experiences for Every Guest, Every time
Someone who.. Has a Luxury Mind set -To our team this is Anticipating our Guests Needs and Personalizing their Experience
Someone who.. Is a Team Player - Collaborative, Flexible, Fun and Dynamic
Someone who ..is Ambitious and Passionate
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Manager_
**Location:** _null_
**Requisition ID:** _HOT0BYF4_
**EOE/AA/Disabled/Veterans**
The **Conrad Dublin** is a 5* hotel and part of the Hilton Luxury Division. We aim to 'offer smart luxury travelers inspiring connections & intuitive service in a world of style'. We are one of the best 5* luxury hotels in the country.
_"Conrad is Empowering and Bold"_
**Benefits**
Working for Hilton means you are joining an international company with more than 8100 hotels across the globe with countless benefits & career development opportunities such as:
+ **Travel** - Up to 40 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and Friends
+ **Team Member Gym -** a dedicated team member gym with free access 7 days a week
+ **Benefit** - Discounted rates for Conrad Team members across a wide range of retailers
+ **Development** - Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor
+ **Holidays** - 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days
+ **Maternity & Paternity** - Paid leave for those that qualify
+ **On shift** - complimentary meals on duty
**The Job Role**
+ Meet, greet and direct Guests who enter the lobby area
+ Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
+ Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
+ Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
+ Manage, record and resolve promptly Guest or customer complaints
+ Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
+ Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
+ Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
+ Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
+ Maintain good communication and work relationships in all hotel areas
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
**The ideal candidate should be:**
Someone who ..has previous experience in a luxury property, and must have hotel experience
Someone who...is Motivated to Create Memorable Experiences for Every Guest, Every time
Someone who.. Has a Luxury Mind set -To our team this is Anticipating our Guests Needs and Personalizing their Experience
Someone who.. Is a Team Player - Collaborative, Flexible, Fun and Dynamic
Someone who ..is Ambitious and Passionate
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Manager_
**Location:** _null_
**Requisition ID:** _HOT0BYF4_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Agent DUBLIN 15
D15 Dublin, Leinster
Teamworx
Posted 9 days ago
Job Viewed
Job Description
Teamworx are recruiting for a Customer Service Agent for their client based in North Dublin.
Overview
Would you like a new job where you can deliver an outstanding and memorable experience to customers? As part of an experienced team working with a leading bathroom brand you will play a part in delivering exceptional customer service. We believe support matters, and supporting our customers, and our Customer Experience Team is at the heart of how we deliver this service to our customers. We pride ourselves on being big enough to take responsibility and small enough to keep it personal.
If you would like to work as part of this award-winning team we would love to hear from you.Our business is deeply committed to excellence in everything we do for customer, consumer and employees alike. Our client has been recognised in the Deloitte Best Managed Companies in Ireland awards with the Gold Standard. Our core values which guide our actions are Support, Openness, New Thinking, Ambition, and Sustainability .
Hours of Work
Monday- Friday 8.30 am-5.00 pm ( Full Time / Perm position)
Benefits
Generous salary DOE20 annual leave days + Company Day on Good FridayCompany Pension Scheme after 6 monthsChristmas BonusGenerous Employee DiscountVHI Employee Assistance ProgramBike to Work SchemeEmployee Referral SchemeResponsibilities
Processing of customer sales orders, confirming order price and delivery dates and the agreed turnaround timeChase and follow up on estimated arrival times from the purchasing team and advising customers with updatesManaging back orders to strict deadlinesDealing with all customer queries to the required standardSupporting the customer service, technical support and showroom teams with other customer requirements when necessaryInvolvement in standards improvements and progression with the customer experience managerPromote products and offer alternatives that will benefit our customersSupport and liaise with purchasing on the order/sales trends of customers for forecast/budgetary purposesMaintaining excellent customer relationshipsBuild and maintain excellent product knowledgeEnsure effective communication with all departmentsLiaising closely with the warehouse and finance teams on outgoing orders and customer returnsRequirements
Proven experience in dealing with customer queries to the point of resolutionExcellent customer facing, telephone and electronic communication with a proven ability to be able to listen to customer queries and respond appropriatelyProven ability to solve problems and exude calmness under pressureWell organised and excellent attention to detailExcellent computer skillsThird level qualification in business or related field is desirable For more information on this exciting role please contact Maurice on .
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Agent DUBLIN 15
D15
€32000 - €34000 annum
Teamworx
Posted 473 days ago
Job Viewed
Job Description
Teamworx are recruiting for a number of Customer Service Agents for their client based in North Dublin.
Overview
Would you like a new job where you can deliver an outstanding and memorable experience to customers? As part of an experienced team working with a leading bathroom brand you will play a part in delivering exceptional customer service. We believe support matters, and supporting our customers, and our Customer Experience Team is at the heart of how we deliver this service to our customers. We pride ourselves on being big enough to take responsibility and small enough to keep it personal.
If you would like to work as part of this award-winning team we would love to hear from you.Our business is deeply committed to excellence in everything we do for customer, consumer and employees alike. Our client has been recognised in the Deloitte Best Managed Companies in Ireland awards with the Gold Standard. Our core values which guide our actions are Support, Openness, New Thinking, Ambition, and Sustainability .
Hours of Work
Monday- Friday 8.30 am-5.00 pm ( Full Time / Perm position)
Benefits
Generous salary DOE20 annual leave days + Company Day on Good FridayCompany Pension Scheme after 6 monthsChristmas BonusGenerous Employee DiscountVHI Employee Assistance ProgramBike to Work SchemeEmployee Referral SchemeResponsibilities
Processing of customer sales orders, confirming order price and delivery dates and the agreed turnaround timeChase and follow up on estimated arrival times from the purchasing team and advising customers with updatesManaging back orders to strict deadlinesDealing with all customer queries to the required standardSupporting the customer service, technical support and showroom teams with other customer requirements when necessaryInvolvement in standards improvements and progression with the customer experience managerPromote products and offer alternatives that will benefit our customersSupport and liaise with purchasing on the order/sales trends of customers for forecast/budgetary purposesMaintaining excellent customer relationshipsBuild and maintain excellent product knowledgeEnsure effective communication with all departmentsLiaising closely with the warehouse and finance teams on outgoing orders and customer returnsRequirements
Proven experience in dealing with customer queries to the point of resolutionExcellent customer facing, telephone and electronic communication with a proven ability to be able to listen to customer queries and respond appropriatelyProven ability to solve problems and exude calmness under pressureWell organised and excellent attention to detailExcellent computer skillsThird level qualification in business or related field is desirable For more information on this exciting role please contact Maurice on
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Administrator
Portlaoise, Leinster
Gilligan Black Recruitment
Posted today
Job Viewed
Job Description
Customer Service Administrator Portarlington, Co. Laois €30k Great opportunity for an experienced customer services administrator who is immediately available to join this leading organisation based in Laois. The role is to cover a busy period so will be week to week on going. Your role will involve, answering queries from customers over the phone, taking orders from customers, following through on the system, upload invoices, Update warehouse system, general admin and supporting colleagues. It is essential you have at least 12 months experience in an office environment in a customer focused role. If you are available immediately and are conveniently located to Portarlington apply now for immediate consideration. Skills: Customer Service Admin
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Advisor
Cork, Munster
Capita
Posted today
Job Viewed
Job Description
What youll be doing: Handle a high number of customer queries via telephone. Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner Build sustainable relationships of trust with customers, team members and clients through open and interactive communication Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process What were looking for: Previous experience working in similar environment Strong communication skills and the ability to build rapport with all callers Having excellent organisational skills Having the ability to work to stringent customer service SLAs and KPIs Demonstrating confidence and the ability to communicate clearly and effectively Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills Bringing a proactive attitude with the ability and ambition to develop role in the future Skills: Call centre Admin Customer Care Retail Benefits: life Assurance Benefit Employee Assistance Programme pension scheme
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Advisor
Cork, Munster
Capita
Posted today
Job Viewed
Job Description
Join Capita Ireland as a Customer Service Advisor - Full-Time Location: Clonakilty, West Cork Business and Technology Park, P85 YH98 Hours: Monday to Friday, between 8am and 6pm Start Date: ASAP Are you passionate about delivering exceptional customer experiences? Capita Ireland is looking for enthusiastic Customer Service Advisors to join our welcoming team in Clonakilty. What You'll Do: Be the friendly voice supporting our clients' customers with general enquiries Provide proactive, professional service that leaves a lasting positive impression Collaborate with a small, dedicated team in a supportive office environment What We Offer: Full-time (37.5 hours/week) A warm, inclusive team culture Convenient office location in scenic West Cork Opportunity to start as soon as possible What you'll be doing: As a Customer Service Agent, you will be supporting a long-standing client of Capita. The varied role will include providing a fantastic customer experience on all interactions both with the client and their stakeholders. We manage inbound and outbound calls, secure medical appointments while processing large volumes of data entry on new and existing applications. We manage a digital mail room in our Clonakilty offices where inbound and outbound correspondences are processed. You will be supported with extensive initial training, so that we can help you build the knowledge and skills required to work with confidence. Attention to detail and accuracy is key in this role. Deal with customer queries though calls, emails and web forms, ensuring delivery of a quality service on a consistent basis Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner Accurately record all contact interactions on systems in line with expected process Ensure you give a positive image and great first impression to all contacts Build sustainable relationships of trust with customers, team members and clients through open and interactive communication Digital mail room activities, opening and sorting post, scanning documents, processing fees, handling outbound post. Your experience and attributes will include: Being highly methodical with a thorough attention to detail Having excellent organisational skills Having the ability to work to stringent customer service SLA's and KPI's Demonstrating confidence and the ability to communicate clearly and effectively Showing excellent PC and data entry skills Excellent written English and the ability to compose written responses to customers An ability to learn new skills quickly including adopting new processes and technology Your experience and attributes will include: Being highly methodical with a thorough attention to detail Having excellent organisational skills Having the ability to work to stringent customer service SLA's and KPI's Demonstrating confidence and the ability to communicate clearly and effectively Showing excellent PC and data entry skills Excellent written English and the ability to compose written responses to customers An ability to learn new skills quickly including adopting new processes and technology What's in it for you? You'll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You'll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career. €26,325 per annum 22 days annual leave access to Wrkit - giving you access to lifestyle savings, & discounts cost of eyecare vouchers for eye examinations and money towards glasses if required access to Capita pension scheme access to Employee Assistance Programme life Assurance Benefit cycle2work scheme.and plenty more What we hope you'll do next: Choose 'Apply now' to fill out our short application.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Executive
Dublin, Leinster
Gilligan Black Recruitment
Posted today
Job Viewed
Job Description
Customer Services Executive €33'000 + excellent benefits Dublin 24 (in office role) This is a great opportunity to join this growing organisation as they continue to expand with a fantastic portfolio of existing clients. You will take responsibility for these clients, look after the orders, follow up with the warehouse to ensure timely delivery, answer any questions from the clients, and deliver an excellent service. It is essential you have no less than 2 years in a B2B Customer Service role with excellent communication, organisational and time management skills. If you want to join a great team, with a super culture and a reputation for developing their staff then this one is for you. Skills: B2B Benefits: Pension bonus
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Advisor
Cork, Munster
Capita
Posted today
Job Viewed
Job Description
Join Capita Ireland as a Customer Service Advisor - Hybrid Role in Little Island, Cork! Are you passionate about delivering exceptional customer experiences? Capita Ireland is looking for enthusiastic Customer Service Advisors to join our friendly and dedicated team supporting our clients' customers with general enquiries. Location Requirement: To be eligible, you must reside within the Republic of Ireland. Hybrid Working Model: After completing your training, you'll enjoy a flexible hybrid schedule-2 days in our Little Island office and the rest from the comfort of your home. Training & Onboarding: Your journey begins with an 8-week full-time in office training and grad bay period at our Cork office. Easy commute to our location is essential: 2 Eastgate Rd, Castleview, Little Island, Co. Cork, T45 EK50 Working Hours: You'll work 40 hours per week, scheduled between 8 AM and 8 PM, Monday to Sunday. What You'll Do: Provide proactive and friendly support to customers Handle general enquiries with professionalism and care Create positive impressions and build trust with every interaction Start dates from early November What you'll be doing: Handle a high number of customer queries via telephone, up to 60 calls per day. Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner Build sustainable relationships of trust with customers, team members and clients through open and interactive communication Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process What we're looking for: Previous experience working in similar environment Being highly methodical with a thorough attention to detail Strong communication skills and the ability to build rapport with all callers Having excellent organisational skills Having the ability to work to stringent customer service SLA's and KPI's Demonstrating confidence and the ability to communicate clearly and effectively Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills Bringing a proactive attitude with the ability and ambition to develop role in the future What's in it for you? You'll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You'll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career. €28,080 per annum 22 days holidays plus the opportunity to purchase additional leave access to Wrkit - giving you access to lifestyle savings, & discounts cost of eyecare vouchers for eye examinations and money towards glasses if required access to Capita pension scheme access to Employee Assistance Programme life Assurance Benefit cycle2work scheme.and plenty more What we hope you'll do next: Choose 'Apply now' to fill out our short application.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Executive
Bray, Leinster
Gilligan Black Recruitment
Posted today
Job Viewed
Job Description
Customer Service Executive ( one year contract) Kilcoole, Co. Wicklow Salary €32K An exciting opportunity has arisen for an experienced Customer Service Executive to join a leading healthcare supply business in Kilcoole, Co. Wicklow. The successful candidate will play a pivotal role in delivering essential pharmaceutical products across retail and hospital pharmacies. Your typical day will involve: Handling customer enquiries Processing, and updating orders Coordinating with warehouse teams to ensure smooth order fulfilment Resolving customer issues It is expected you have a minimum 3 years experience in B2B customer service or administration with strong Microsoft office skills and experience with Sage MMS is an advantage Skills: Customer Service process orders b2b customer queries
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8
Customer service executive
Dublin, Leinster
Gilligan Black Recruitment
Posted today
Job Viewed
Job Description
Customer Services Executive €33'000 + excellent benefits Dublin 24 (in office role) This is a great opportunity to join this growing organisation as they continue to expand with a fantastic portfolio of existing clients. You will take responsibility for these clients, look after the orders, follow up with the warehouse to ensure timely delivery, answer any questions from the clients, and deliver an excellent service. It is essential you have no less than 2 years in a B2 B Customer Service role with excellent communication, organisational and time management skills. If you want to join a great team, with a super culture and a reputation for developing their staff then this one is for you. Skills: B2 B Benefits: Pension bonus
This advertiser has chosen not to accept applicants from your region.
9