16 Guest Services jobs in Ireland

Teamworx are recruiting for a Customer Service Agent  for their  client based in North Dublin.                                   

Overview

Would you like a new job where you can deliver an outstanding and memorable experience to customers? As part of an experienced team working with a leading bathroom brand you will play a part in delivering exceptional customer service.  We believe support matters, and supporting our customers, and our Customer Experience Team is at the heart of how we deliver this service to our customers. We pride ourselves on being big enough to take responsibility and small enough to keep it personal.

If you would like to work as part of this award-winning team we would love to hear from you. 

Our business is deeply committed to excellence in everything we do for customer, consumer and employees alike. Our client has been recognised in the Deloitte Best Managed Companies in Ireland awards with the Gold Standard. Our core values which guide our actions are Support, Openness, New Thinking, Ambition,  and Sustainability . 

Hours of Work

Monday- Friday 8.30 am-5.00 pm ( Full Time / Perm position)

Benefits

Generous salary DOE20 annual leave days + Company Day on Good FridayCompany Pension Scheme after 6 monthsChristmas BonusGenerous Employee DiscountVHI Employee Assistance ProgramBike to Work SchemeEmployee Referral Scheme

Responsibilities

Processing of customer sales orders, confirming order price and delivery dates and the agreed turnaround timeChase and follow up on estimated arrival times from the purchasing team and advising customers with updatesManaging back orders to strict deadlinesDealing with all customer queries to the required standardSupporting the customer service, technical support and showroom teams with other customer requirements when necessaryInvolvement in standards improvements and progression with the customer experience managerPromote products and offer alternatives that will benefit our customersSupport and liaise with purchasing on the order/sales trends of customers for forecast/budgetary purposesMaintaining excellent customer relationshipsBuild and maintain excellent product knowledgeEnsure effective communication with all departmentsLiaising closely with the warehouse and finance teams on outgoing orders and customer returns

Requirements

Proven experience in dealing with customer queries to the point of resolutionExcellent customer facing, telephone and electronic communication with a proven ability to be able to listen to customer queries and respond appropriatelyProven ability to solve problems and exude calmness under pressureWell organised and excellent attention to detailExcellent computer skillsThird level qualification in business or related field is desirable For more information on this exciting role please contact Maurice on . 

Teamworx are recruiting for a number of Customer Service Agents for their  client based in North Dublin.                                   

Overview

Would you like a new job where you can deliver an outstanding and memorable experience to customers? As part of an experienced team working with a leading bathroom brand you will play a part in delivering exceptional customer service.  We believe support matters, and supporting our customers, and our Customer Experience Team is at the heart of how we deliver this service to our customers. We pride ourselves on being big enough to take responsibility and small enough to keep it personal.

If you would like to work as part of this award-winning team we would love to hear from you. 

Our business is deeply committed to excellence in everything we do for customer, consumer and employees alike. Our client has been recognised in the Deloitte Best Managed Companies in Ireland awards with the Gold Standard. Our core values which guide our actions are Support, Openness, New Thinking, Ambition,  and Sustainability . 

Hours of Work

Monday- Friday 8.30 am-5.00 pm ( Full Time / Perm position)

Benefits

Generous salary DOE20 annual leave days + Company Day on Good FridayCompany Pension Scheme after 6 monthsChristmas BonusGenerous Employee DiscountVHI Employee Assistance ProgramBike to Work SchemeEmployee Referral Scheme

Responsibilities

Processing of customer sales orders, confirming order price and delivery dates and the agreed turnaround timeChase and follow up on estimated arrival times from the purchasing team and advising customers with updatesManaging back orders to strict deadlinesDealing with all customer queries to the required standardSupporting the customer service, technical support and showroom teams with other customer requirements when necessaryInvolvement in standards improvements and progression with the customer experience managerPromote products and offer alternatives that will benefit our customersSupport and liaise with purchasing on the order/sales trends of customers for forecast/budgetary purposesMaintaining excellent customer relationshipsBuild and maintain excellent product knowledgeEnsure effective communication with all departmentsLiaising closely with the warehouse and finance teams on outgoing orders and customer returns

Requirements

Proven experience in dealing with customer queries to the point of resolutionExcellent customer facing, telephone and electronic communication with a proven ability to be able to listen to customer queries and respond appropriatelyProven ability to solve problems and exude calmness under pressureWell organised and excellent attention to detailExcellent computer skillsThird level qualification in business or related field is desirable For more information on this exciting role please contact Maurice on

Join Capita Ireland as a Customer Service Advisor - Hybrid Role in Little Island, Cork! Are you passionate about delivering exceptional customer experiences? Capita Ireland is looking for enthusiastic Customer Service Advisors to join our friendly and dedicated team supporting our clients' customers with general enquiries. Location Requirement: To be eligible, you must reside within the Republic of Ireland. Hybrid Working Model: After completing your training, you'll enjoy a flexible hybrid schedule-2 days in our Little Island office and the rest from the comfort of your home. Training & Onboarding: Your journey begins with an 6-week full-time in office training and grad bay period at our Cork office. Easy commute to our location is essential: 2 Eastgate Rd, Castleview, Little Island, Co. Cork, T45 EK50 Working Hours: You'll work 40 hours per week, scheduled between 8 AM and 8 PM, Monday to Saturday. What You'll Do: Provide proactive and friendly support to customers Handle general enquiries with professionalism and care Create positive impressions and build trust with every interaction Start dates for start October What you'll be doing: Handle a high number of customer queries via telephone, up to 60 calls per day. Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner Build sustainable relationships of trust with customers, team members and clients through open and interactive communication Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process What we're looking for: Previous experience working in similar environment Being highly methodical with a thorough attention to detail Strong communication skills and the ability to build rapport with all callers Having excellent organisational skills Having the ability to work to stringent customer service SLA's and KPI's Demonstrating confidence and the ability to communicate clearly and effectively Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills Bringing a proactive attitude with the ability and ambition to develop role in the future What's in it for you? You'll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You'll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career. €28,080 per annum 22 days holidays plus the opportunity to purchase additional leave access to Wrkit - giving you access to lifestyle savings, & discounts cost of eyecare vouchers for eye examinations and money towards glasses if required access to Capita pension scheme access to Employee Assistance Programme life Assurance Benefit cycle2work scheme.and plenty more What we hope you'll do next: Choose 'Apply now' to fill out our short application.

Join Capita Ireland as a Customer Service Advisor - Hybrid Role in Little Island, Cork! Are you passionate about delivering exceptional customer experiences? Capita Ireland is looking for enthusiastic Customer Service Advisors to join our friendly and dedicated team supporting our clients' customers with general enquiries. Location Requirement: To be eligible, you must reside within the Republic of Ireland. Hybrid Working Model: After completing your training, you'll enjoy a flexible hybrid schedule-2 days in our Little Island office and the rest from the comfort of your home. Training & Onboarding: Your journey begins with an 8-week full-time in office training and grad bay period at our Cork office. Easy commute to our location is essential: 2 Eastgate Rd, Castleview, Little Island, Co. Cork, T45 EK50 Working Hours: You'll work 40 hours per week, scheduled between 8 AM and 8 PM, Monday to Sunday. What You'll Do: Provide proactive and friendly support to customers Handle general enquiries with professionalism and care Create positive impressions and build trust with every interaction Start dates for start October What you'll be doing: Handle a high number of customer queries via telephone, up to 60 calls per day. Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner Build sustainable relationships of trust with customers, team members and clients through open and interactive communication Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process What we're looking for: Previous experience working in similar environment Being highly methodical with a thorough attention to detail Strong communication skills and the ability to build rapport with all callers Having excellent organisational skills Having the ability to work to stringent customer service SLA's and KPI's Demonstrating confidence and the ability to communicate clearly and effectively Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills Bringing a proactive attitude with the ability and ambition to develop role in the future What's in it for you? You'll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You'll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career. €28,080 per annum 22 days holidays plus the opportunity to purchase additional leave access to Wrkit - giving you access to lifestyle savings, & discounts cost of eyecare vouchers for eye examinations and money towards glasses if required access to Capita pension scheme access to Employee Assistance Programme life Assurance Benefit cycle2work scheme.and plenty more What we hope you'll do next: Choose 'Apply now' to fill out our short application.

**Job Description :**
**Job Title:** Logistics Customer Service Manager
**Location:** Dublin
Our Supply Chain and Manufacturing team are problem-solvers, sourcing, producing, and delivering our much-loved brands to delight customers around the globe. Over half of Diageo's 30,000+ people work in Supply Chain and Manufacturing. It's an intricate and sophisticated operation that's the product of logistical, manufacturing, and technical collaborations.
Our teams in 100 sites in over 30 countries cover production facilities, supplier relationships, customer collaborations and third-party agreements. We're committed to realising our 'Society 2030: Spirit of Progress' goals, to protect the environment and support our farmers and suppliers. Whatever your skills and experience, we'll help you to thrive in our inclusive culture.
**About the role:**
This role manages the customer service and logistics operations for Diageo's NI keg and IOI packaged goods portfolio, covering warehousing, secondary distribution, and reverse logistics. It collaborates with internal teams (Demand, Planning, Primary Logistics) and external collaborators (3PLs, customers, representative bodies). The role is pivotal in ensuring seamless service delivery to over 10,000 customers weekly across On-Trade and Off-Trade channels.
This role will lead the Northern Ireland and Ireland of Ireland packaged goods logistics customer service function, ensuring high service levels, operational efficiency, and collaborator satisfaction. The role requires balancing strategic oversight with hands-on leadership, especially in navigating complex interpersonal dynamics and emotional intelligence across diverse collaborator groups.
**Role Responsibilities:**
+ **Customer Service Leadership** : Own the customer experience across logistics touchpoints, ensuring Key Performance Indicators are met or exceeded.
+ Customer & Relationship Management: Build and maintain strong relationships with internal teams and external partners.
+ **People Leadership** : Lead with empathy and resilience, managing emotional dynamics and fostering a culture of trust and accountability.
+ **Project & Change Management:** Drive continuous improvement and lead strategic projects that enhance service, reduce costs, and improve compliance.
+ **Contract & Budget Oversight:** Manage 3PL contracts and operational budgets, ensuring value delivery and adherence to SLAs.
+ **Compliance & Safety:** Champion health and safety standards and ensure full compliance with legal and Diageo policies.
+ **Knowledge Leadership:** Act as a go-to expert and "super user," demonstrating deep institutional knowledge to support team development and operational excellence.
**Experience / skills required:**
+ Degree or equivalent experience in Supply Chain, Logistics, or related field
+ 5+ years in logistics management, preferably in FMCG or drinks industry
+ Proven experience in contract management, project leadership, and collaborator engagement
+ Strong emotional intelligence and people management skills
+ Familiarity with SAP and Diageo systems
+ Deep understanding of Republic of ireland keg operations and retail logistics landscape
+ Ability to flex communication style across diverse collaborators
+ Resilience and maturity in handling high-pressure, emotionally charged situations
+ Strategic mindset with a hands-on approach to problem-solving
+ Trusted leadership presence-able to "stand up when needed"
+ Passion for continuous improvement and team engagement
**Flexible Working Statement:**
Flexibility is key to our success. Talk to us about what flexibility means to you so that you're supported to manage your wellbeing and balance your priorities from day one.
**Diversity statement:**
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you.
_If you require a reasonable adjustment, please ensure that you capture this information when you submit your application._
**Worker Type :**
Regular
**Primary Location:**
St James Gate
**Additional Locations :**
**Job Posting Start Date :**

With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.
**DRINKiQ**
What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (

Bolands Wexford are seeking an enthusiastic customer service orientated employee to join their team, based in Wexford. OTE €35000 per annum. Responsibility: Managing Service Desk in a friendly, efficient and effective manner, whilst maintaining a positive approach to customer satisfaction. Must be strong in customer service skills. Are you a people person who loves making your customers happy? Key Requirements: The successful candidate must consider customer service as paramount Have strong IT Skills Be highly motivated to meet targets and drive sales Have strong organisational and planning skills Be efficient with good attention to detail Have a full clean valid driving licence Full training will be provided for the successful candidate Skills: Reception Customer Service Hospitality

Teamworx is looking for a dedicated Customer Service Supporter (Based On-Site in Park West)

Are you positive, energetic and willing to go the extra mile to make the customer happy? Do you enjoy working in a fast-paced Customer Service Center with constant multitasking? Do you enjoy being a great team player? Then you might be just the one we are looking for.

You will be an ambassador for our clients business in Ireland, being on the front line and providing the best Customer Service within any channel preferred. Based in our Support Centre in Park West, this is an exciting challenge to make your mark!

You Meet possibilities and we offer you* …

· competitive salary and benefit package

· great opportunities for professional development in an international company

· personal development with first-class practical trainings

· a great company culture

· the chance to compete, win and celebrate excellent performance

You Bring dedication and you…

· put customers first and deliver a great experience

· enjoy communicating and helping customers in different channels

· provide professional advice and solutions for the customer

· thrive in a busy and dynamic environment

· want to be a part of a great team

· support the stores and provide efficient cooperation within retail

Want to find out more? Contact Maurice Powell, Commercial Director,Teamworx on or send your CV today.(PLEASE NOTE THIS ROLE IS BASED ON SITE IN PARK WEST AND IS NOT A REMOTE OR HYBRID ROLE)TEAMWORX DEAL IN ALL AREAS OF RETAIL, HOSPITALITY AND HEAD OFFICE ROLES. CHECK OUT OUR WEBSITE FOR MANY MORE VACANCIES. 

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi.
**Team/Role Overview**
The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
**What you will do:**
+ Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
+ Provide coaching and support to team and serve a point of contact for esclations
+ Develop and maintain client portfolio through regular calls and face to face interaction, as needed
+ Inform clients about problems (system failures, market issues) and provide regular resolution updates
+ Advise on and advocate the implementation of process improvement and reengineering to improve client experience
+ Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
+ Escalate customer feedback, processing delays and errors appropriately
+ Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
+ Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment
+ Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives
**What we'll need from you**
+ Customer service experience within a financial institution.
+ **German or Italian speaking is an advantage**
+ Demonstrated project management and organizational skills to prioritize multiple tasks
+ Proven self-reliance and accountability and ability to manage risk
+ Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders
+ Proven investigative and analytical skills
+ Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results
**What we can offer you**
By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here. ( these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.
**Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.**
#LI-LC1
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**Job Family Group:**
Customer Service
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**Job Family:**
Institutional Customer Service
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**Time Type:**
Full time
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

What is the opportunity? As a Digital Advisor, you'll drive digital transformation and enhance customer experiences. By helping customers embrace new technologies, you'll make their lives easier and more efficient. Join a dynamic team committed to putting customers first. Make a meaningful impact at Bank of Ireland while continuing to grow and learn. In this role, you will: Be the digital hero for our customers by helping them with the transition to newer technologies. Lead digital transformation by championing our app, website, and other services in our Branches and at community events. Handle digital support queries, update customer information and assist with self-service digital devices when needed. Engage in continuous learning to develop your digital expertise. Be the voice of the customer by gathering feedback and sharing valuable insights with management to improve our services. What will make you stand out? You love all things digital and are always the first to explore new technology. You're passionate about digital adoption, believing new tools can simplify customers' lives. With a demonstrated track record of advising customers on digital products, you help them navigate and use new tools effectively. You empower others and embrace growth, seizing learning opportunities to excel in your role. Your proactive approach to problem-solving and strong attention to detail help you adapt and thrive in dynamic environments. Experience with the following will help you to stand out but is not necessary in order to apply for this role; Hold QFA / APA qualification or be on the journey to achieving same. Essential Qualifications There are no specific qualifications or minimum educational requirements needed for this role. More about the team The purpose of the Retail Ireland team is to enable our customers, colleagues, and communities to thrive. We achieve this through professionalism, determination, innovation, and a passion for making a difference in customers' lives. Our work is important, and so are the people doing it. At Bank of Ireland, we are committed to ensuring our customers feel the difference when they interact with us. This focus on the customer is supported by our dedication to delivering a unique customer experience through service and channel enhancements. With the customer experience at the heart of everything we do, we seek talent that recognizes its importance and strives to make a positive impact. Why work with us? The Bank of Ireland company culture prioritises work-life balance with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports. Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program, WebDoctor and financial wellbeing coaches. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career! Key Competencies Customer Focused - Self Better together - Self Be Decisive - Self Take Ownership - Self Manage Risk - Self We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process. Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.