470 Guest Services jobs in Ireland

We are looking for a professional Porter to join our team as a Valet Porter, delivering a warm welcome and outstanding service to all guests. Duties include assisting with luggage, valet parking and retrieving vehicles, and supporting concierge services to ensure every guest's needs are met. Applicants must hold a valid driving licence and, for insurance purposes, be 25 or over.

The perks of working at The Westbury Hotel:

• 30 days of holiday including public holidays, increasing to 35 with length of service
• Free meals on duty as well as breakfast to get you started and all day tea and coffee for the caffeine lovers
• Discounted hotel rooms in the UK, Ireland and USA for you, your family and friends
• 50% off food when dining with the Doyle Collection
• Great location with easy access to public transport
• In-house training team dedicated to your personal development
• Reward and recognition programmes (earn bonuses, restaurant meals, overnight stays and extra days off)
• Save money with our Cycle to Work scheme and plan for your future with our pension
• Staff summer parties, Christmas parties and regular team get togethers
• Plus more .

The Westbury, Dublin

The Westbury blends tradition with contemporary flair. A member of The Leading Hotels of the World, we not only surround our guests in sophistication and style, but place them at the very centre of Dublin's social and cultural riches. From the moment guests ascend the hotel's central staircase, they are sure to be charmed. Take the gracious Gallery, with its captivating art collection and legendary afternoon tea; The Sidecar bar, Balfes Bar & Brasserie and signature restaurant WILDE. Completing the picture are luxurious guest rooms and suites– showcasing the best of Irish design. Yet, it is it the warmth of welcome that sets the seal on this haven of luxury.

The Doyle Collection

The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.

We are currently recruiting for a Full Time Guest Services Porter to join our growing team here at Kilkea Castle
Kilkea Castle Hotel is a 140 bedroom resort set on 180 acres of landscape, gardens and ancient woodland. This family-owned and managed estate offers a tranquil spa, a challenging 18-hole championship golf course and a world-class culinary experience
.
We are Great Place To Work 2024 certified and Georgina Campbells Four Star Hotel of the Year 2024.

Our team members are the heart of our hotel and the core of our success, and we believe that by creating a positive and supportive environment, we can deliver outstanding service to our guests.

Our mission is to provide exceptional guest experiences through excellent service, integrity while ensuring that every guest feels valued, safe, and at home.

Job Title
Guest Services Porter

Reporting To
Reception Manager

Job Description
The successful candidate will provide a high quality of service to all guests and maintain the lobby areas to the standard of the hotel regarding cleanliness, hygiene, safety, and security.

Key Responsibilities

• To always provide an efficient and friendly service to guests and to communicate with hotel guests in a polite and friendly manner and to ensure all guests are served with a polite, friendly, and efficient service always.
• To perform all duties as outlined by the relevant supervisor/manager.
• To be responsible for the following and not limited to, assisting guest with luggage upon arrival, delivering Guest luggage to rooms and collecting guest luggage from rooms.
• To be responsible for all amenities such as card, chocolate, welcome plate, drinks etc.
• To be responsible for placing newspapers in the lobby
• To assist with delivering cots and camp beds to arriving rooms. After departure of the guests these must be stored away accordingly.
• Keep all storerooms clean, stocked up and tidy to the standards of the Hotel.
• Frequent lifting, carrying, pushing, or pulling 20-50 lbs. and constantly moving furniture and/or appliances correctly and safely.
• Responsible of light maintenance tasks and services throughout the property.
• Report any problems to the Manager on duty during your shift.
• To ensure that reasonable care is taken for the health & safety of yourself, other employees, guests, and other persons on the premises.
• All complaints are to be dealt with immediately. Ensure all complaints are logged with Duty Manager no matter how minor they are.
• To comply to company standards with regards to Health, Safety and Fire Evacuation protocols.

Skills/Requirements

• Previous experience in a similar 3- or 4-star hotel preferred
• Excellent customer service and communication skills
• Work well as part of a team and on own initiative
• Attention to detail and good time management skills
• Flexibility around working hours (weekends and holidays)
• Minimum 12 months valid working permit required

Benefits

• Discounts across entire resort
• Competitive hourly rate
• Meals while on duty
• Employee recognition
• Bike to Work scheme
• Employee Assistance Programme and PRSA scheme
• Continuous training and development
• Uniform provided

Kilkea Castle is an equal opportunities employer

Ocean Fitness, Galway's leading premium leisure and gym facility, is looking for a Member Experience & Front Desk Supervisor to join our team.

About the Role

As the Front Desk & Guest Experience Manager, you will be the face of Ocean Fitness - creating a warm welcome, ensuring smooth daily operations, and supporting our members to feel valued and cared for. You'll combine front-of-house leadership with administrative excellence, ensuring that our premium service standards are delivered consistently.

Key Responsibilities

• Lead the front desk experience, greeting and assisting members and guests with professionalism and warmth.
• Manage day-to-day reception operations, including scheduling, check-ins, bookings, and payments.
• Act as the primary point of contact for member queries, resolving issues efficiently and empatheticaly.
• Support the administrative organisation of memberships, records, and internal processes.
• Collaborate with management and the wider team to ensure exceptional service standards.
• Train, guide, and motivate junior reception staff to deliver consistent quality.

About You

• 3+ years' experience in a senior receptionist, front desk, or guest services role (hospitality, leisure, or premium service background desirable).
• Excellent people skills - approachable, empathetic, and able to build strong member relationships.
• Strong administrative and organisational ability, with attention to detail.
• Skilled at handling busy periods calmly, prioritizing tasks, and resolving issues.
• Positive, proactive, and enthusiastic, with a genuine passion for service excellence.

What We Offer

• Competitive salary, based on experience.
• Complimentary gym and leisure club membership.
• Ongoing training and professional development opportunities.
• A supportive, team-driven environment where your contribution is valued.

How to Apply

If you're ready to bring your energy, experience, and people-first mindset to Ocean Fitness, we'd love to hear from you. Please send your CV and cover letter to with the subject line: Member Experience & Front Desk Supervisor Application .

Who We're Looking For
Are you a passionate, motivated individual seeking a rewarding challenge in boutique hospitality? At No. 1 Pery Square, we're looking for a caring professional with excellent communication skills, attention to detail, and a commitment to outstanding customer experiences.
While experience in boutique hotels is a plus, we value enthusiasm, a positive attitude, and a willingness to learn. Teamwork is essential, as you'll help meet the dynamic needs of our guests. If you're ready to grow and take on new challenges in an exciting and supportive environment, we'd love to welcome you to our team
What We Offer
Join a Talented Team
Flexible Schedule
Competitive Salary
Prime Location
Complimentary Wellness Activities
Career Progression & Coaching
Discounted VOYA Spa Retreats
Complimentary Stays
Complimentary Meals/ Beverages

FULL TIME

• Deliver exceptional customer service with excellent personal presentation, phone manner, and communication skills (both verbal and written)
• Manage all front office operations, including check-ins/check-outs, room allocations, guest billing, and payment processing
• Build strong rapport with guests, handle complaints professionally, and proactively resolve or anticipate guest needs
• Be responsible for upselling, ensuring high standards of service, and adhering to GDPR policies
• Maintain a clean and tidy reception area while supporting front-of-house duties such as greeting and attending to guests
• Experience with Hotsoft is a distinct advantage (training provided); flexibility and teamwork are essential

Do you want to join a fun, vibrant team working in the luxury 4* Brehon Hotel in beautiful Killarney?
Our Front Office Reception Team offer a warm and friendly service to our guests and you will create that all important first and last impression of the hotel. We require a confident individual with an outgoing personality who can provide first class customer service in a professional manner. We believe it is the people we employ that make the difference to the experience of our guests, and that is why we are looking for someone who is ready to go above and beyond in everything they do.

The main duties will include:

• Welcoming and checking in guests on arrival and setting the tone for a great experience
• Helping with guest queries to maximise their enjoyment of their stay including helping with meal and spa bookings, recommending attractions to visit.
• Ensuring all guest billing, accounts are accurate and presented to the guest for payment part of their departure.
• Supporting team members not just those who work on the Front desk but in all areas as Reception is a source of information for the whole team.

The ideal Candidate:

• 2years experience ideal but not essential
• Warm, friendly, positive personality with a genuine interest in guest care
• Team player and also willing to use own initiative when needed
• Good communication skills required
• Organisational skills are a must

Reasons to apply:

• A Welcoming & Supportive Team Environment
• Opportunities for Professional Development & Growth
• Hot Meals Provided on Duty
• Employee of the Month Awards
• Company Events
• Employee Assistance Programme
• Employee Referral Bonus
• Rewards for Years of Service
• Flexible Schedule

We look forward to hearing from you

General Description of Role:

• Provide the highest standard of service to guests.
• Is available to register, process, and greet guests promptly.
• Check daily arrival list.
• Welcomes guests to the hotel.
• Responds to guests requests for information about the hotel and its surroundings.
• Arranges for special services requested by the guests.
• Arranges fulfilment of guest services by working with their team members and the wider team in Housekeeping, Reservations and Room Service.
• Allocates rooms and issues appropriate keys.
• Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest's name, address and method of payment.
• Handles incoming guest room reservations.
• Is aware, at all times, of current room status and room availability.
• Is fully aware of hotel service concepts.
• Promoting food and beverage alternatives within the hotel.
• Communicates effectively with guests, colleagues, and supervisors.
• Demonstrates teamwork by co-operating and assisting colleagues as needed.
• Comply with company environmental policies.

KNOWLEDGE OF FRONT OFFICE TECHNOLOGY

• Is fully conversant with the hotel reservation system.
• Ability to operate switchboard, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment.

Benefits to include private medical insurance after 12 months service.

Welcome to the Armada Hotel with the Sights, Sounds and Tastes, of West Clare on the Atlantics edge. Located here in West Clare, it's has been over 50 years since things got started here at the Armada, and what an adventure it's been We have learned a few things in that time, we know how lucky we are to be in West Clare and we reflect that in so much of what we do. We know we are incredibly privileged with the people that work here and we know that good food and service is so important to our customers. Along the way we do all we can to make a meaningful difference to people and place. Here at The Armada, we believe the most important person who walks through our doors is the employee. Everything starts with them because without an excellent team, we can't maintain and uphold the excellent service we currently provide for our guests. We take our social responsibility very seriously and have a few main pillars as to what we stand for. We have always led the way in sustainability and green policies for the hotel and will continue to do so. Our membership of schemes like the Green Hospitality programme are testament to that.

As part of our environmental focus, the reduction of single-use plastics and a reduction in our carbon footprint in the hotel are key objectives of ours. Single-use plastic is a major pollutant of our oceans and rivers, and not only that, our reliance on them is putting the environment in jeopardy in so many ways.

We have and always will support community through support for sports, schools & the arts. In many other ways, we are active in organising events such as beach clean-ups, concerts, well-being evenings plus much more.

The hotel has and always will be a focal point of the community. We won't forget where we have come from and always do our utmost to support our local area in many ways.

Job Type: Full-time

Pay: €27,000.00-€39,769.92 per year

Benefits:

• Bike to work scheme
• Company events
• Employee assistance program
• Employee discount
• Food allowance
• Gym membership
• On-site parking
• Sick pay
• Wellness program

Work authorisation:

• Ireland (required)

Work Location: In person

We have an exciting opportunity to join Occupli as a Front Desk Administrator.

Overview

A Front Desk Administrator is the first point of contact for any organisation, greeting visitors, customers, and clients. Their primary role is to manage the front desk, provide excellent customer service, and ensure smooth operations within the office. Front Desk Administrators play a crucial role in creating a positive impression and maintaining effective communication channels within the organisation.

Key Responsibilities

• Greeting and Welcoming Visitors: The Front Desk Administrator is responsible for warmly welcoming visitors, determining the nature of their visit, ensuring the correct sign-in process is followed and directing them to the appropriate person or department.
• Answering and Routing Phone Calls: Managing incoming calls, answering inquiries, and directing calls to the appropriate parties. This includes managing multi-line phone systems.
• Managing Appointments: Scheduling and confirming appointments, meetings, and training room bookings, ensuring there are no conflicts.
• Handling Mail and Deliveries: Receiving, sorting, and distributing incoming mail and packages, as well as preparing outgoing mail.
• Administrative Support: Assisting with various administrative tasks, such as data entry, filing, maintaining office supplies, and keeping the reception area tidy. Complete printing and the issuing of paperwork/course notes to trainers and learners within the designated timelines.
• Customer Service: Providing information and assistance to visitors and callers, addressing their inquiries, and resolving any issues or complaints in a professional manner.
• Security: Monitoring access to the building, ensuring that only authorised individuals enter, and maintaining visitor logs and badges as needed.
• KPIs: Overseeing and managing the process of securing course bookings as they arise with clients. Reporting regularly on daily/weekly KPIs to ensure the business is aware of performance status.
• Assisting Document Controller with administrative tasks as required. For example scanning of paperwork, checking the quality of the course returns and raising issues with the Document Controller.
• Safe Pass: Overseeing the processing of Safe Pass cards – preparing the cards and issuing them to the relevant parties via post.
• Stock Management: Ensuring adequate stock of office supplies and placing orders when necessary within budgetary control.
• Technology Management: Utilising office equipment such as computers, copiers, and printers and ensuring that they are in good working condition.

Qualifications and Skills

• Communication Skills: Excellent verbal and written communication skills are essential for interacting with visitors, clients, and colleagues.
• Interpersonal Skills: A friendly and approachable demeanour to make visitors feel welcome and valued.
• Organisational Skills: Strong organisational abilities to manage multiple tasks and responsibilities efficiently.
• Technical Proficiency: Proficiency in using office software such as Microsoft Office (Word, Excel, Outlook) and familiarity with phone systems and office equipment.
• Problem-Solving Skills: Ability to handle unexpected situations and resolve issues promptly and effectively.
• Attention to Detail: Meticulous attention to detail to ensure accuracy in tasks.
• Dependability: Reliable and punctual, with a strong sense of responsibility and work ethic.

Experience

• Previous Experience: Prior experience in a receptionist or customer service role is preferred.

O'Donoghue Ring Collection is home to Hotels, Apartments, Spa, Restaurants & Bars centrally located in the vibrant town centre of Killarney and CastleIsland, Co. Kerry. Our company philosophy is built upon three core values: employee experience, customer experience, and standards of excellence. Awarded a 'Great Place to Work' in December and Green Hospitality Certified.

The Killarney Towers Hotel, is a 4* 182 bedroom Hotel located in the heart of Killarney and is part of the O'Donoghue Ring Collection. The team at The Killarney Towers Hotel are seeking an experienced
Full-Time Front Desk Receptionist
to join their team for 5 shifts per week, working a variety of shifts including weekends.

What you'll do:

• Manage all reception duties, working as part of the wider Front Office Team.
• Ensure the guests are completely satisfied through the prompt handling of guest queries in a friendly and efficient manner.
• Anticipate guest's needs and ensure that service is provided to the level they require and beyond their expectations.
• Strong knowledge and understanding of all standards of performance and delivery within all front office departments.
• Answer the switchboard and hotel telephone as per the company standard of service.
• Develop a strong working relationship with colleagues in your department and related departments.

About you:

• Previous experience in a similar role in a 4* or 5* is an advantage.
• A team player with the ability to multi-task in a fast-paced environment.
• Detail orientated, with the desire to progress within the luxury hospitality market.
• Must possess excellent communication and interpersonal skills.
• A knowledge of the Hotsoft operating system would be an advantage but is not essential.
• Fluent English language skills are essential.

Why O'Donoghue Ring Collection?
When you join the O'Donoghue Ring Collection, you join a community of smart, caring, talented individuals working together to deliver first-in-class results. Here are some ways we support and invest in our team:

• Awarded a Great Place to Work
• Competitive salaries
• Discounts on Hotel Stays, and special staff rates in any of our hotels across the collection, on top of special Family and Friend rates for accommodation.
• Discounts on Dining, discounts for all food outlets in 4 hotels for you and a companion, as well as the individual restaurants and bars that are part of the collection.
• Meals on Duty, meals are prepared for you during your work hours and are provided for in our newly refurbed canteens.
• Free Coffee on Duty, provided for in our newly refurbed canteens.
• Discounts for Take-Away, further discounts for takeaway teas and coffees for staff members.
• Career Progression, we set a clear career path with each of our interested employees.
• Employee Fitness, free access to our leisure centre, family discounts to membership in our range of Leisure Centres.
• Employee Wellness, ODR Collection Staff Wellness programme is available to all staff as well as discounts on all luxury spa products and treatments in our award-winning winning Spa.
• Learning & Development, access to a variety of learning tools through our online training software. We offer a range of internships annually in a variety of different departments to nourish development across different departments.
• Flexible working hours, a choice of flexible hours in social environments.
• Events, social Calendar of team events such as employee appreciation week.

If you want to make an impact, O'Donoghue Ring Collection is the place for you. Not sure if you meet all the qualifications? If this role excites you, we encourage you to apply. Explore all opportunities on our careers page.

O'Donoghue Ring Collection is an Equal Opportunity Employer, but that's just the start. We believe different perspectives help us grow and achieve more. That's why we're dedicated to hiring and developing the most talented and diverse team - which includes individuals with different backgrounds, abilities, identities and experiences.

The O'Donoghue Ring Collection encompasses a range of Hotels, Apartments, Spas, Restaurants, and Bars, all situated in the bustling town centers of Killarney and Castleisland, Co. Kerry. Our company is guided by three core values: employee experience, customer experience, and a commitment to excellence. We are proud to have been recognized as a 'Great Place to Work' for and are also Green Hospitality Certified.

The Killarney Plaza Hotel & Spa, a 4-star hotel with 198 rooms located in the heart of Killarney, is part of the O'Donoghue Ring Collection. We are currently seeking a skilled Front Desk Receptionist to join our team full-time, year-round. The role requires flexibility to work shifts across 5 days, including weekends.

Key Responsibilities:

• Oversee all front desk duties as part of the Front Office team.
• Ensure guest satisfaction by promptly addressing queries in a friendly and efficient manner.
• Anticipate guests' needs and provide service that exceeds their expectations.
• Maintain a strong understanding of front office standards and procedures.
• Handle switchboard and hotel telephone operations according to company protocols.
• Foster strong working relationships with colleagues across departments.

About You:

• Previous experience in a similar role in a 4* or 5* hotel is a plus.
• A team player with the ability to multitask in a fast-paced environment.
• Detail-oriented, with a passion for advancing in the luxury hospitality sector.
• Excellent communication and interpersonal skills.
• Familiarity with the Hotsoft operating system is advantageous but not required.
• Fluent English is essential.

Why Join O'Donoghue Ring Collection?
By joining the O'Donoghue Ring Collection, you become part of a dedicated team committed to achieving excellence. Here's how we invest in our employees:

• Recognized as a Great Place to Work
• Competitive salaries
• Hotel stay discounts and special staff rates across the collection, with exclusive Family and Friend rates
• Dining discounts at all food outlets across our hotels and individual restaurants and bars
• Meals and free coffee during your shifts, provided in our newly refurbished staff canteens
• Discounts on takeaway items such as teas and coffees
• Clear career progression paths
• Free access to leisure centers and discounted family memberships
• Wellness programs, including staff discounts on luxury spa products and treatments
• Learning & development opportunities through online training tools and internships across various departments
• Flexible working hours
• Social calendar of team events, including employee appreciation week and community initiatives

If you're ready to make an impact, O'Donoghue Ring Collection is the place for you. Not sure if you meet every qualification? If this role excites you, we encourage you to apply. Discover all opportunities on our careers page.

At O'Donoghue Ring Collection, we are an Equal Opportunity Employer and strongly believe that diverse perspectives drive innovation and growth. We are committed to building a team that reflects a variety of backgrounds, abilities, identities, and experiences.