37 Head Of Platform jobs in Ireland

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Specialist, Product Management
Job Overview:
Mastercard's Gateway division is seeking a dynamic and motivated Product Manager to join our team. This role is ideal for a junior product manager with a passion for driving AI adoption into their workflows. The successful candidate will be responsible for developing product strategies and roadmaps, managing product lifecycle, and ensuring maximum market penetration. They will also conduct opportunity assessments on new ideas and concepts, provide design specifications for product enhancements, and define business and technical requirements.
Role and Responsibilities:
Strategic Planning: Develop and execute product strategies and roadmaps to achieve business objectives and maximize market penetration.
Product Lifecycle Management: Manage the entire product lifecycle from ideation to launch, including ongoing maintenance and enhancements.
Stakeholder Management: Collaborate with cross-functional teams, including marketing, IT, finance, and customer service, to ensure alignment and successful product delivery.
Market Research: Compile and analyze market research to identify trends, opportunities, and competitive positioning.
Business Case Development: Liaise with Finance to compile data and support the development of business case justifications.
Partnership Evaluation: Research and identify potential partners for evaluation as business partners to support product areas.
AI Adoption: Drive AI adoption into workflows to enhance product development and management processes, improving efficiency and innovation.
Education:
Bachelor's degree in business or a related field, or equivalent work experience.
Knowledge / Experience:
Experience in product management, product development, and project management is desirable.
Skills / Abilities:
Strong interpersonal, written, and verbal communication skills.
Excellent organizational, planning, and follow-up skills.
Strong analytical skills with the ability to interpret data and provide actionable insights.
Business acumen with the ability to provide solutions that drive positive results for both the customer and Mastercard.
Self-motivated with a proven track record of delivering success while operating within a team.
Interest and experience in driving AI adoption into workflows to enhance efficiency and innovation.
Work Conditions:
In office 3 days per week.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Product Management-Technical-1 Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all
Overview
• Within Mastercard's Products & Engineering, the Cross-Border Services (previously Mastercard Send Cross-border) Product Platform team defines initiatives, elaborates features and manages the development and delivery of the capabilities supporting the Product team roadmap and ensures competitive differentiation and alignment with key Mastercard priorities.
• As a product owner and PM-T, this position works with cross-functional global stakeholders (Product Strategy, O&T/Technology teams, Service and Network Management) - both internal and external - to define the specifications of the cross-border products capabilities
• The Product Platform team is part of the PM-T guild.
Role
• Product Owner and PM-T role for Cross-Border Services assets across Mastercard, and its aquired platforms, and for their integration with FX/Treasury, Compliance, Settlement, Accounting and Billing systems.
• Ensure the integrity and consistency of the delivery of the Cross-Border Services vision across all assets: capabilities, support chain, rationalization and mutualization of assets, readiness for growth and re-usability by other programs.
• Work closely with Delivery managers, Product managers, Software engineers, User experience leads, and internal customers to define the details behind the business requirements, the specifications, the user experience, and the API strategy for the platforms building blocks.
• Flesh out the concepts and achieve clarity of thought about what will ultimately be built. Participate in the definition of the flows and interfaces for all channels (API, UI, Files) between all assets
• Joint solution design with the O&T/Technology teams in charge of developing each of the Cross-Border Services assets
• Ensure architecture reviews are performed across the board for alignment with MA standards and integrity + consistency of the XB Services vision. Decompose the functional and non-functional requirements into user stories, prioritize the backlog, define the acceptance criteria, accept the stories and features.
• Produce all the artifacts needed by our internal customers in the larger Product community.
• Encourage re-use of their building blocks, continuously innovate on behalf of internal and external customers.
• Fully understand the functionality, architecture, dependencies, and runtime properties of the systems supporting the platform products, including: business requirements, use cases, UX, back office systems, technical stack, interfaces and associated data flows, dependent applications/services, runtime operations (i.e. trouble management/associated support strategies), and maintenance.
• Ensure replication of knowledge, share workload on initiatives, ensure mutual back-up, help the team scale, learn and expand its scope.
• Execute User Acceptance Test and signoff on the feature delivery.
• Participate in the Cross-Border Services operational reviews, and address issues and improvements with Technology and Payment Operations
• Assist with new employees training

All About You
• Like to dive deep into the operational characteristics of the product
• Demonstrated ability to operate with complete independence and autonomy
• Experience defining and building cloud-native software products as a platform at scale
• Proven track record of data driven decision making and applying continuous improvement methodologies across your team
• Can debate the product merits with business teams, architects, engineers, and designers to make the right trade-off decisions
• Experience in agile delivery methodologies (scrum, Kanban, etc.)
• Can communicate to peers with impact eloquence, and authenticity
• Demonstrated experience building organizational relationships, partnering with and influencing teams while commanding the respect of the individuals on the team
• 8-12 years product development experience
• Experience in FX, SWIFT or ACH systems, especially acquired within a bank is a major plus
• Knowledge of authorization, clearing and/or settlement systems and processes
• Demonstrated leadership in taking accountability, acting with a sense of urgency, and delivering plans with passion, ambition and aptitude
• Superior oral and written communication, problem solving, product documentation, and product development skills
• Customer focus and analytical skills

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Lead Product Management-Technical-1
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all
Overview
- Within Mastercard's Products & Engineering, the Cross-Border Services (previously Mastercard Send Cross-border) Product Platform team defines initiatives, elaborates features and manages the development and delivery of the capabilities supporting the Product team roadmap and ensures competitive differentiation and alignment with key Mastercard priorities.
- As a product owner and PM-T, this position works with cross-functional global stakeholders (Product Strategy, O&T/Technology teams, Service and Network Management) - both internal and external - to define the specifications of the cross-border products capabilities
- The Product Platform team is part of the PM-T guild.
Role
- Product Owner and PM-T role for Cross-Border Services assets across Mastercard, and its aquired platforms, and for their integration with FX/Treasury, Compliance, Settlement, Accounting and Billing systems.
- Ensure the integrity and consistency of the delivery of the Cross-Border Services vision across all assets: capabilities, support chain, rationalization and mutualization of assets, readiness for growth and re-usability by other programs.
- Work closely with Delivery managers, Product managers, Software engineers, User experience leads, and internal customers to define the details behind the business requirements, the specifications, the user experience, and the API strategy for the platforms building blocks.
- Flesh out the concepts and achieve clarity of thought about what will ultimately be built. Participate in the definition of the flows and interfaces for all channels (API, UI, Files) between all assets
- Joint solution design with the O&T/Technology teams in charge of developing each of the Cross-Border Services assets
- Ensure architecture reviews are performed across the board for alignment with MA standards and integrity + consistency of the XB Services vision. Decompose the functional and non-functional requirements into user stories, prioritize the backlog, define the acceptance criteria, accept the stories and features.
- Produce all the artifacts needed by our internal customers in the larger Product community.
- Encourage re-use of their building blocks, continuously innovate on behalf of internal and external customers.
- Fully understand the functionality, architecture, dependencies, and runtime properties of the systems supporting the platform products, including: business requirements, use cases, UX, back office systems, technical stack, interfaces and associated data flows, dependent applications/services, runtime operations (i.e. trouble management/associated support strategies), and maintenance.
- Ensure replication of knowledge, share workload on initiatives, ensure mutual back-up, help the team scale, learn and expand its scope.
- Execute User Acceptance Test and signoff on the feature delivery.
- Participate in the Cross-Border Services operational reviews, and address issues and improvements with Technology and Payment Operations
- Assist with new employees training
All About You
- Like to dive deep into the operational characteristics of the product
- Demonstrated ability to operate with complete independence and autonomy
- Experience defining and building cloud-native software products as a platform at scale
- Proven track record of data driven decision making and applying continuous improvement methodologies across your team
- Can debate the product merits with business teams, architects, engineers, and designers to make the right trade-off decisions
- Experience in agile delivery methodologies (scrum, Kanban, etc.)
- Can communicate to peers with impact eloquence, and authenticity
- Demonstrated experience building organizational relationships, partnering with and influencing teams while commanding the respect of the individuals on the team
- 8-12 years product development experience
- Experience in FX, SWIFT or ACH systems, especially acquired within a bank is a major plus
- Knowledge of authorization, clearing and/or settlement systems and processes
- Demonstrated leadership in taking accountability, acting with a sense of urgency, and delivering plans with passion, ambition and aptitude
- Superior oral and written communication, problem solving, product documentation, and product development skills
- Customer focus and analytical skills
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

**_Job Title:_**
Sr. Manager Product Management: Data Security
**About** **Trellix:**
**Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work.** Our comprehensive, GenAI-powered platform helps organizations confronted by today's most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions.
We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at .
**_Role Overview:_**
The Sr. Manager Product Management: Data Security position is a strategic, high-visibility role to help own the strategy and vision for products within Trellix's data security portfolio to help us maintain our position as an industry leading data security solution provider.
This position will report to the Sr. Director of Product Management: Data Security and will work cross-functionally with Development, Sales, Marketing, Customer Success, and Senior Leadership teams to plan, design, launch, and scale our product offerings and help solve our customer's problems. The ideal candidate will have a strong passion for technology, as well as several years' experience developing and bringing to market products and solutions in the cyber security and data security markets. This is a senior level position that requires a blend of technical, business and marketing capability as well as strategic thinking and collaboration skills to be successful.
Qualified candidates will be charged with making and encouraging unbiased strategic product decisions based on quantifiable means vs. opinion to give the company the best outcome.
**About the Role**
+ **Product Strategy & Vision**
+ Own the product strategy, roadmap, and vision for Trellix's data security offerings.
+ Define and prioritize product initiatives that align with customer needs, industry trends, and company goals.
+ Identify market opportunities and emerging threats, ensuring Trellix continues to lead in data security innovation.
+ **Cross-Functional Leadership**
+ Partner with Engineering, UX, and QA to define requirements, oversee design, and deliver high-quality features on time.
+ Collaborate with Sales, Marketing, and Customer Success to enable go-to-market readiness, competitive positioning, and customer adoption.
+ Influence senior leadership and stakeholders by presenting clear, data-driven business cases and product recommendations.
+ **Customer & Market Insight**
+ Engage directly with customers, partners, and industry analysts to understand pain points and translate them into actionable product requirements.
+ Monitor competitor strategies and market shifts to anticipate needs and adjust product direction accordingly.
+ **Lifecycle Management**
+ Oversee the entire product lifecycle-from ideation and requirements gathering to launch, adoption, and end-of-life decisions.
+ Drive release planning, pricing strategies, and success metrics to ensure profitability and long-term growth.
+ **Metrics & Execution**
+ Define KPIs and success criteria for product performance, adoption, and customer satisfaction.
+ Promote a culture of making strategic decisions based on quantifiable data, customer feedback, and measurable outcomes.
+ **Team Leadership**
+ Mentor and develop a high-performing product team, fostering growth and accountability.
+ Encourage innovation, collaboration, and continuous improvement across the product organization.
**About You**
+ **Education & Experience**
+ Bachelor's degree in Computer Science, Engineering, Business, or a related field
+ 8+ years of experience in product management, with **at least 5 years in cybersecurity or data security** .
+ Proven track record of managing enterprise security products-preferably in **data security, DLP, encryption, CASB, or related domains** .
+ Experience leading cross-functional teams and successfully launching complex products in global markets.
+ **Domain Knowledge**
+ Strong understanding of the cybersecurity ecosystem, including data security, regulatory compliance, and cloud security trends.
+ Familiarity with endpoint security, threat intelligence, SIEM/SOAR, and adjacent solutions is a plus.
+ Ability to articulate technical concepts (e.g., data classification, policy enforcement, insider threat protection) to both technical and business audiences.
+ **Skills & Competencies**
+ Strategic thinker with demonstrated ability to define vision and translate it into actionable roadmaps.
+ Strong analytical skills with proficiency in data-driven decision-making.
+ Exceptional communication and presentation skills, with ability to influence at all levels of the organization.
+ Comfortable navigating ambiguity while driving clarity and measurable results.
+ Experience with Agile methodologies, product management tools (e.g., Jira, Aha!), and SaaS/cloud environments.
+ **Leadership Attributes**
+ High level of initiative and ownership; able to thrive in a fast-paced, innovative environment.
+ Proven ability to build consensus, rally stakeholders, and deliver products that delight customers.
+ Commitment to Trellix's mission of delivering **soulful work** and helping customers build resilience against today's most advanced threats.
**_Company Benefits and Perks:_**
We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
+ Retirement Plans
+ Medical, Dental and Vision Coverage
+ Paid Time Off
+ Paid Parental Leave
+ Support for Community Involvement
We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryProductJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.We are looking for an experienced AI and Agentforce Product Manager to lead the development and lifecycle of our Employee Success (ES/HR) Agent and AI products. This individual will define strategy, build roadmaps, and collaborate with cross-functional partners including Business Technology (IT), Data Engineering, 3rd-party vendors, UX Design, Research, and HR Centers of Excellence (COE) to deliver innovative solutions that address ES, employee, and manager needs. The Product Manager will ensure high-quality product delivery, manage lifecycle, and continuously improve offerings based on feedback and data insights. Key Responsibilities: Product Strategy & Vision: Define and articulate product vision, strategy, and roadmap. Conduct market research and stakeholder discovery to identify opportunities. Prioritize features based on user needs, business objectives, and technical feasibility. Stay up to date with technology advancements and industry trends. Cross-Functional Collaboration: Partner with Business Technology, ES Data Engineering, Legal & Ethics, Research, and UX teams to drive product development from ideation to delivery. Collaborate with Change Management, Communications, and operational teams to ensure successful launches and adoption. Data-Driven Decision Making: Define KPIs and measure product performance. Use analytics to inform product decisions and enhance user experience. Ensure ethical considerations in AI development and monitor potential biases. Product Lifecycle Management: Manage the full product lifecycle: ideation, requirements gathering, launch, post-launch monitoring, and iteration. Prioritize features, define detailed user stories, and collaborate with Business Analysts on requirements. Coordinate releases and work with stakeholders for timely delivery. Customer & Stakeholder Engagement: Gather feedback from customers to understand pain points and identify opportunities. Lead cross-functional teams to bring new products from concept to launch. Present updates, roadmaps, and performance reports to executives and stakeholders. Qualifications: Experience: 5-7 years of product management experience. Proven track record managing products from concept to launch. Experience collaborating with data scientists, engineers, and designers. Education: Bachelor's degree or equivalent experience. Skills: Translate complex concepts into clear, user-friendly requirements. Strong communication, collaboration, and facilitation skills. Business acumen to build cases and quantify results. Ability to manage multiple tasks and priorities. Familiarity with Agile methodologies and tools. Analytical mindset with data-driven decision-making experience. Preferred Qualifications: Knowledge of HR business processes and products. Understanding of AI/ML concepts, including Generative AI, Large Language Models, Knowledge Graphs, RAG, etc. Awareness of ethical AI principles and practices.Unleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Lead the future of Agentic AI at Genesys, driving innovation where humans and AI collaborate to create transformative customer and agent experiences. We are seeking a visionary and experienced Sr. Director of Product Management to lead our Agent AI strategy. This strategic role will shape the future of agentic experiences where AI and humans work in true partnership. You will define and deliver products that go beyond simple agent assist, creating Agent Copilot, Knowledge AI, and LLM-powered capabilities that empower agents to act with autonomy, intelligence, and empathy.The ideal candidate has a proven track record of bringing AI-driven innovation to market, leading cross-functional teams, and pioneering new paradigms such as Agentic AI, where AI systems proactively collaborate with human agents to optimize decision-making, problem-solving, and customer engagement. Location: For this role we are looking for the successful candidate to work on a hybrid basis from our office in Galway City. Key Responsibilities: Set the vision and strategy for Agentic AI, shaping how humans and AI co-create solutions guided by intelligence, context, and empathy. Build and deliver a forward-looking roadmap for Knowledge AI, Agent Copilot, and next-generation agentic capabilities. Leverage Generative AI, LLMs, and multi-agent reasoning to transform AI from reactive assistance into proactive, collaborative intelligence. Engage closely with strategic customers, co-creating innovative use cases and accelerating adoption to ensure measurable success. Champion the vision of Agentic AI through executive briefings, industry forums, and thought leadership initiatives. Collaborate cross-functionally with engineering, design, marketing, and services teams to deliver seamless, human-centered AI workflows. Apply design thinking and rapid prototyping to refine agent experiences, ensuring solutions that augment human capability and enhance customer outcomes. Inspire and align teams across the organization, fostering a culture of innovation, accountability, and empathy while building influence with C-level stakeholders. Translate emerging AI advancements into enterprise-ready products, turning experimental capabilities into scalable solutions. Required Experience: 15+ years of product management experience in enterprise SaaS or AI-driven platforms. Demonstrated leadership in defining and delivering AI-powered augmentation or collaboration products. Awareness of emerging trends in Generative AI, LLMs, reasoning engines, and knowledge orchestration. Proven success in leading teams to deliver solutions that reshape customer or employee experiences. Experience of defining product strategy and delivering innovative solutions within the Contact Centre and Customer Experience Orchestration domain Preferred Experience: Experience managing global, distributed teams and scaling products across multiple regions and markets. Track record of driving large-scale SaaS portfolios with significant revenue impact. Success in building multi-billion-dollar growth strategies through AI-driven innovation. Prior leadership in transformational technology initiatives that redefined industries or customer engagement models. Experience representing products and companies in executive-level customer engagements, analyst briefings, and industry conferences. Familiarity with the customer experience ecosystem and partnerships across AI, CRM, and workflow automation providers. Experience driving agent-assist, copilot, or AI collaboration initiatives at scale. Benefits: Flexible work schedules and work-from-home options Development and career growth opportunities Excellent pension scheme Bonus scheme Health Insurance Income Protection & Life Assurance a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Join our Talent Community.Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Lead the future of Agentic AI at Genesys, driving innovation where humans and AI collaborate to create transformative customer and agent experiences. We are seeking a visionary and experienced Sr. Director of Product Management to lead our Agent AI strategy. This strategic role will shape the future of agentic experiences where AI and humans work in true partnership. You will define and deliver products that go beyond simple agent assist, creating Agent Copilot, Knowledge AI, and LLM-powered capabilities that empower agents to act with autonomy, intelligence, and empathy.The ideal candidate has a proven track record of bringing AI-driven innovation to market, leading cross-functional teams, and pioneering new paradigms such as Agentic AI, where AI systems proactively collaborate with human agents to optimize decision-making, problem-solving, and customer engagement. Location: For this role we are looking for the successful candidate to work on a hybrid basis from our office in Galway City. Key Responsibilities: Set the vision and strategy for Agentic AI, shaping how humans and AI co-create solutions guided by intelligence, context, and empathy. Build and deliver a forward-looking roadmap for Knowledge AI, Agent Copilot, and next-generation agentic capabilities. Leverage Generative AI, LLMs, and multi-agent reasoning to transform AI from reactive assistance into proactive, collaborative intelligence. Engage closely with strategic customers, co-creating innovative use cases and accelerating adoption to ensure measurable success. Champion the vision of Agentic AI through executive briefings, industry forums, and thought leadership initiatives. Collaborate cross-functionally with engineering, design, marketing, and services teams to deliver seamless, human-centered AI workflows. Apply design thinking and rapid prototyping to refine agent experiences, ensuring solutions that augment human capability and enhance customer outcomes. Inspire and align teams across the organization, fostering a culture of innovation, accountability, and empathy while building influence with C-level stakeholders. Translate emerging AI advancements into enterprise-ready products, turning experimental capabilities into scalable solutions. Required Experience: 15+ years of product management experience in enterprise SaaS or AI-driven platforms. Demonstrated leadership in defining and delivering AI-powered augmentation or collaboration products. Awareness of emerging trends in Generative AI, LLMs, reasoning engines, and knowledge orchestration. Proven success in leading teams to deliver solutions that reshape customer or employee experiences. Experience of defining product strategy and delivering innovative solutions within the Contact Centre and Customer Experience Orchestration domain Preferred Experience: Experience managing global, distributed teams and scaling products across multiple regions and markets. Track record of driving large-scale SaaS portfolios with significant revenue impact. Success in building multi-billion-dollar growth strategies through AI-driven innovation. Prior leadership in transformational technology initiatives that redefined industries or customer engagement models. Experience representing products and companies in executive-level customer engagements, analyst briefings, and industry conferences. Familiarity with the customer experience ecosystem and partnerships across AI, CRM, and workflow automation providers. Experience driving agent-assist, copilot, or AI collaboration initiatives at scale. Benefits: Flexible work schedules and work-from-home options Development and career growth opportunities Excellent pension scheme Bonus scheme Health Insurance Income Protection & Life AssuranceIf a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Join our Talent Community.Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit . Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

**_Job Title:_**
Sr Software Development Engineer
**About** **Trellix:**
**Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work.** Our comprehensive, GenAI-powered platform helps organizations confronted by today's most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions.
We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at .
**_Role Overview:_**
We are looking for a passionate and experienced Senior Software Development Engineer to join our dynamic and fast-paced team. This role offers an opportunity to shape large-scale, automated test environments that directly impact Trellix's product quality and speed of delivery while engineering solutions for complex business challenges.
You'll be at the center of building services that support automated deployment and validation of our products. Your solutions will streamline our CI/CD pipeline and ensure our testing environments scale across tools, Trellix products, and platforms.
**Location: Cork - Hybrid**
**About the Role:**
+ Design, develop, and maintain robust, scalable, and high-performance software applications primarily using Groovy and C#.
+ Collaborate with global cross-functional teams across time zones to deliver impactful solutions that meet evolving product and QA needs.
+ Participate in architecture discussions and technical design reviews to improve system performance, reliability, and scalability.
+ Write efficient, maintainable code and unit tests that adhere to engineering best practices.
+ Create modular components with well defined APIs to enable flexible and easy integration into existing development infrastructures and workflows
+ Champion Agile best practices and contribute to continuous improvement in the software development lifecycle.
**Senior Software-specific:**
+ Identify and address technical debt and refactor existing codebase as necessary to improve system maintainability and scalability.
+ Conduct thorough code reviews, provide feedback, and help raise the quality bar for the entire team.
+ Proactively research and evaluate emerging technologies that can be leveraged for future development.
+ Influence architectural direction and technical strategy.
+ Drive open and effective communication across teams, helping guide decisions and technical alignment.
**About You:**
+ You have 5+ years of experience with a BS/BE in Computer Science, Computer Engineering or related field.
+ Proficiency in any of the following languages: Java or C#, or C++, with strong fundamentals in object-oriented design and design patterns.
+ Solid experience with VMware vSphere for managing and provisioning virtual infrastructure.
+ Experience with relational databases such as SQL Server or similar.
+ Familiarity with scripting languages such as PowerShell, Bash, or equivalent.
+ Working knowledge of Windows, Linux and Mac OS.
+ Ability to work both independently and collaboratively in a fast-paced environment.
+ Excellent problem solving and troubleshooting skills.
+ Working knowledge of cloud technologies, especially AWS and/or Google Cloud Platform (GCP).
+ Experience in Agile software development practices and Github for source control and collaboration.
+ Ability to collaborate and work with multiple teams across different time-zones.
+ Strong communication skills - able to articulate technical concepts to non-technical stakeholders and influence decisions.
+ Experience building enterprise-grade, distributed systems with a focus on performance, reliability, and scalability.
**_Company Benefits and Perks:_**
We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
+ Retirement Plans
+ Medical, Dental and Vision Coverage
+ Paid Time Off
+ Paid Parental Leave
+ Support for Community Involvement
We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Software Development Engineer II
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview:
The Corporate Solutions team is looking for a Software Developer II to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role:
- Proactive software engineer for a world class distributed agile development team in the commercial virtual payments space.
- Design, develop, test, deploy, maintain, and improve our platform/application.
- Manage individual project priorities, deadlines, and deliverables.
- Contribute to the team and wider platform on a daily basis.
- Ensure the final product is highly performant, responsive, and of the highest quality.
- Actively participate in agile ceremonies including daily scrum, story pointing, story elaboration, and retrospectives.
Required Skills:
- Experienced developer with strong Java development experience with Spring/Hibernate.
- Proven experience building world class solutions on a global scale.
- Experience working in an agile environment and actively contributing to discussions at retrospectives/elaboration sessions.
- Solid experience with RESTful APIs and JSON/SOAP based API with Java.
- Knowledge of cloud native development such as cloud foundry, AWS, etc.
- Must be detail-oriented and proactive with the ability to function under pressure in an independent environment.
- Must provide the necessary skills to have a high degree of initiative and self-motivation with a willingness and ability to learn and take on challenging opportunities.
- Strong communication skills -- both verbal and written - with strong relationship, collaborative skills and organizational skills.
- Ability to work as a member of matrix based diverse and geographically distributed project team
-Knowledge of Linux and security standards
-Strong knowledge of PL/SQL
-Working Knowledge of tools like Sonar, Dynatrace, GIT, ALM, CI (Jenkins)/CD, Splunk
-Understanding of Web/Application servers like Websphere 8, Apache Tomcat
Education:
- Bachelor's degree in Information Technology, Computer Science or Management Information Systems or equivalent work experience.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.