594 Healthcare Customer Service jobs in Ireland

Overview:

Embark on an exciting journey with our vibrant team as a Remote Customer Service & Support Specialist. This position is perfect for problem-solvers who excel at enhancing customer interactions and delivering excellent service. Join us to make a significant impact through top-notch service.

Key Duties:

• Address customer inquiries and concerns through phone, email, and live chat with empathy and expertise.
• Provide detailed information about our products, services, and pricing.
• Work closely with colleagues across various departments to ensure quick and effective resolution of customer issues.

Qualifications:

• 1-3 years of experience in customer service or a related field.
• Outstanding communication skills, including superb phone manners and clear articulation.
• Excellent multitasking abilities and the skill to stay organized in a fast-moving environment.
• Basic knowledge of cryptocurrencies, with comprehensive training provided.

Why You Should Apply:

If you're driven to positively influence customer relationships and thrive in a nurturing and inventive company, this role is tailor-made for you. We provide a dynamic workplace that fosters growth and makes a real difference. Are you ready to be a part of our team? Apply now

Blackwater Motors Forge Hill are recruiting a Full-Time Service Advisor. The role is based at Blackwater Motors in Forge Hill, Cork City and is a full -time role, we are moving to a 4 day week in which you will work the 39 hours over the 4 days with one mid week day off.

This role will report directly to the Service Manager and the duties are principally customer service focused.

Skills Required:

• Good communication skills
• Be a team player
• Ability to listen to instructions and ask questions when unsure
• Be interested in customer service
• Show good organizational skills
• Full driving license
• Customer service skills

Key Duties:

• Manage service/parts walk-in inquiries
• Set up jobs on dealer system, create job cards and invoice work
• Communicate and agree work to be carried out with customers
• Explain the work carried out on vehicles, ensuring customers fully understand the invoice
• Any other tasks as per the Service Manager.

Experience not essential as full training will be given.

Job Types: Full-time, Permanent, Apprenticeship

Pay: €28,000.00-€35,000.00 per year

Benefits:

• Bike to work scheme
• Company pension
• On-site parking
• Sick pay

Work Location: In person

PennEngineering is a global leader in the manufacturing of specialty fasteners and provide quality, value added products and services to our customers from our manufacturing and technical facilities around the world.

We are now seeking a Customer Service Representative who wants to become part of a highly motivated team based in our Galway manufacturing plant.

Position Summary:

Reporting to the Customer Service Supervisor and Supply Chain Manager, the Customer Service Representative will execute the Customer Service and Sales function ensuring that all manufacturing products are distributed in line with Good Distribution Practices and company policies and procedures.

Essential Duties & Responsibilities:

• Deal directly with customers either by telephone or electronically.
• Respond promptly to customer inquiries.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Provide pricing and delivery information.
• Process orders, forms, applications and requests.
• Review and maintain customers open orders on a daily basis
• Direct requests and unresolved issues to the designated resource.
• Prepare and distribute customer activity reports.
• Communicate and coordinate with internal departments.
• Follow up on customer interactions.
• Team with Customers to build Pipelines and close opportunities.
• Route qualified opportunities to the appropriate Sales Manager for further development and closure.
• Launch new products as they come on stream.
• Manage Ship and Debit process.

Qualifications/Work Experience Required:

• The successful candidate will hold a Leaving Certification or equivalent and relevant certification/diploma.
• Minimum 1 year experience in a Customer Service role.
• Experience of and ERP system would be desirable
• Excellent working knowledge of Microsoft applications essential
• Excellent telephone manner and interpersonal skills.
• Positive attitude and proven problem solving skills.
• Accuracy and attention to detail is essential.
• Excellent organizational and prioritization skills.
• Must have the ability to work both independently and in a team environment
• Must be flexible with the ability to adapt to changes quickly and think conceptually
• Ability and flexibility to perform all other job-related and ad-hoc duties as required

Job Types: Full-time, Permanent

Benefits:

• Bike to work scheme
• Company pension
• Employee assistance program
• On-site parking
• Private dental insurance
• Private medical insurance
• Sick pay

Experience:

• Customer service: 1 year (preferred)

Work Location: In person

Company Description

Snap is Ireland's leading print brand, recognized as Franchise of the Year 2024. With centers in Cork, Dublin, Limerick, Galway, Athlone and Castlebar, Snap offers a range of services beyond print, including design, signage, branded merchandise, and websites. From concept to completion, across any medium, Snap ensures comprehensive solutions to meet all client needs.

Role Description

This is a full-time, on-site role for a Customer Service Representative located in Cork. The Customer Service Representative will be responsible for managing customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience on a day-to-day basis.

Qualifications

• Customer Service, Customer Support, and Customer Satisfaction skills
• Experience in enhancing Customer Experience and working as a Customer Service Representative
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks effectively
• Problem-solving skills and a customer-focused attitude
• Previous experience in a similar role is a plus
• High school diploma or equivalent; additional qualifications in customer service or a related field are beneficial

Job Title:
Customer Service Representative

Location:
Ireland

Job Description:

We are seeking a friendly and proactive
Customer Service Representative
to provide exceptional support to our clients. The ideal candidate will have strong communication skills, a problem-solving mindset, and a commitment to delivering a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with account management, product information, and service-related questions.
• Identify and resolve customer issues, escalating complex cases when necessary.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure consistent and high-quality service delivery.
• Provide feedback and insights to improve customer experience and processes.
• Support the implementation of new customer service initiatives and policies.

Qualifications & Skills:

• High school diploma or equivalent; a Bachelor's degree in Business or related field is a plus.
• 1–3 years of experience in customer service or a client-facing role.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office and familiarity with CRM systems is advantageous.
• Positive attitude, patience, and a customer-oriented mindset.

What We Offer:

• Competitive salary and benefits package.
• Hybrid or flexible working options within Ireland.
• Supportive and collaborative team environment.
• Opportunities for career growth and professional development.

Top Oil has a vacancy for a Customer Service Representative on a
fixed term contract (6 months)
. The position is based in our Drogheda Depot, located at Negrange Business Park, Donore Road. If you are customer service focused, motivated and enthusiastic and have strong attention to detail and multitasking skills and are looking for an opportunity to further your career, please apply

***Please note this is a fixed term contract for 6 months***

Primary Purpose of the Role:
To assist in the smooth running of the depot on a day-to-day basis by working primarily on the telephone on both inbound and outbound domestic calls. Responsibilities will include telesales and customer care, involvement in credit control phone calls and co-ordination with reps and drivers to ensure excellent customer service in all areas of the sale.

The Job:

Customers

• First point of contact on the phones ensuring all incoming calls are handled in an efficient manner
• Actively converting price quotation queries into sales
• Ensuring that all customer queries are dealt with and resolved
• Maintaining good relations with existing customers
• Database Management
• Ensuring on line order entry is the primary method of order entry
• Setting up new domestic customers while the customer is on the phone ensuring data is accurate and complete
• Checking customer pricing / customer balances while customers are on the phone

Business Generation

• Actively targeting lapsed customers on a daily basis
• Following up on sales calls that aren't converted first time
• Up selling to all customers in terms of drop size and products
• Actively taking part in initiatives to generate prospects
• Contacting commercial prospects via targeted phone campaigns in order to generate leads to assist the field sales team in increasing market share
• Increasing new customers by a targeted number per month

Credit

• Encouraging customers pay by credit card or COD for their domestic delivery
• Contacting customers by phone on a regular basis to collect outstanding amounts

Account Management

• Follow up with all new customers within one week to complete customer service audit
• Regular contact with key accounts to maintain good relations and create loyalty

Administration

• Carry out administration in relation to customer transactions including sales order entry, customer payments, credit collection
• Carry out cash & stock reconciliations and other admin duties on an as required basis

Other

• To complete ad hoc administration duties as required ensuring the smooth running of the depot

Relationship with other Jobs

• Operate, at all times, in a customer friendly and supportive way with both customers and staff.

Qualifications and Experience Required

• Minimum 2 years' experience in a customer focused role.
• Proven ability to meet and exceed targets
• Experience of working in within a telesales environment
• IT skills – proficient in Microsoft Excel
• Personal Characteristics, Knowledge & Skills
• Customer Service focused
• Motivated, proactive and enthusiastic
• Organisational and time management skills are essential
• Being courteous, professional and persistent

Top Oil supports a diverse and inclusive work environment and welcomes applications from all qualified applicants.

We invite applications for the position of Customer Service Specialist based full time on site at our Packaging Manufacturing Facility in Carrigtwohill, Co. Cork

We are a business that will challenge you – providing great opportunities for people with ambition and drive.

Our employees are important to us and critical to our success. We aim to nurture and develop our staff as they are the future of our Company.

About This Role:

Reporting to the Customer Service Manager this role ensures the effective delivery of optimum customer service including completing all day-to-day tasks and processes within the Customer Service Department. Our goal is to promote and achieve excellent customer service and this role is pivotal to the achievement of this. There will be a focus on the quality of interactions with our customers, ensuring an efficient and proactive service with a high level of accuracy and attention to detail. Liaising and collaborating with customers and colleagues alike, ensuring all queries are dealt with in a timely manner and order processing timescales are consistently met.

This is a permanent contract subject to successful completion of 6 month probation.

Main Responsibilities:

• Process sales orders and communicate customer requests to all relevant departments.
• Act as the main point of contact for all customer service-related queries.
• Liaise with internal departments to ensure materials and tooling are available to meet delivery schedules.
• Monitor and ensure customer lead times are met.
• Provide timely updates to customers regarding product deliveries or delays.
• Investigate and resolve customer issues in collaboration with the Customer Support Manager.
• Represent Unified in a professional and customer-focused manner to consistently exceed service and product expectations.
• Update the Production and Shipping Schedules as required based on order status and delivery timelines.
• Create manufacturing routings based on Material Data Worksheets.
• Monitor and maintain adequate customer product stock levels to support ongoing demand and reduce aged inventory levels.

Requirements:

• 3rd Level or PLC qualification in Business, Supply Chain or related
• 1-2 years in customer service role – fast paced manufacturing environment preferable but not essential
• PC literate (MS word, excel, ERP/MRP software)
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to handle multiple tasks and prioritize effectively.
• Active listening skills with a focus on understanding customer needs.
• Enthusiastic – interest in excellent customer service provision
• Proven accuracy and attention to detail skills

Benefits:

• Competitive Package
• Pension plan
• Health Insurance
• Dental Insurance
• Life Cover
• Additional personal days entitlement annually
• Subsidised Training
• Employee Assistance Programme
• Annual onsite Health Check
• Full Health and Wellbeing Programme
• On-site car parking

Job Types: Full-time, Permanent

Benefits:

• Bike to work scheme
• Company events
• Company pension
• On-site parking
• Private dental insurance
• Private medical insurance
• Sick pay
• Wellness program

Work Location: In person

The Brennan Co Group, founded in Dublin in 1967, incorporates four companies – Brennan Co, Brennan Co NI, Brennan Co SVS and Irish Power and Process Ltd. The Group is a market leader in the supply and servicing of equipment, reagents and consumables along with supply chain management to the Life Sciences, Healthcare, Industrial and Pharmacy sectors in Ireland, Europe and Asia.

At our heart we have always had a focus on our people. Our suppliers, our customers and our employees. We value innovation, exceptional customer service and quality in all we do.

We are a dedicated team of professionals who love what we do and the people we work with. Join us on our journey to grow our business while maintaining our core values of accountability, honesty, respect and communications.

WHY THIS ROLE EXISTS

This role in Galway will be a part of our Customer Service Team, supporting two business entities, SVS and Irish Power and Process, to deliver exceptional customer service.

In this fast paced environment, you will provide cover for customer service in SVS and IPP during periods of staff leave to guarantee continuity in customer care. You will also be involved in the retention of existing customers, developing new business through professional and efficient service, and identifying opportunities for better service delivery and quality management improvements.

If you thrive in a customer-focused environment, and have the ability to build and maintain relationships, whilst working in a fast-growing and well established environment, then get in touch with us

The hours of work for this role are 8am-5pm Monday-Thursday and 8.30am - 2pm on Fridays.

Tasks and Responsibilities

• First point of contact for email and phone enquiries – Salesforce Case Queue Management
• Sales Order Processing and Dispatching (incl. Kanban customers)
• Generating and issuance of Customer Quotations – both quote requests issued directly from to our Sales inbox plus quotation cover for Sales Representatives
• Liaise with Purchasing to manage and review Sales Back Orders, while providing accurate ETA info to customer and setting their delivery expectations
• Compile and issue designated documentation for Sales Orders as per Customer Purchase Order specifications (Cert of Conformance/Cert of Analysis)
• Record and maintain customer product specifications on Microsoft Business Central
• Manage and maintain relationships with all key parties including customers, suppliers and other departments
• Handle customer complaints and escalating these when appropriate
• Other ad hoc duties, projects and assignments as needed

Key Requirements

• 3-4 Years' sales support or administrative experience
• High attention to detail and accuracy are pivotal requirements
• Excellent customer relationship skills – a people person who finds pleasure in supporting customers and is enthusiastic in their approach to solving problems
• Ability to multi-task, manage priorities and a busy workload
• Technically competent with an ability to understand customer needs
• Excellent numeric and data entry skills with focused attention to detail
• Team worker with strong interpersonal skills and ability to communicate effectively at all levels both within, and outside the company
• Flexible and adaptable and work effectively with a variety of situations and individuals
• Professional and dependable with discretion, enthusiasm and a positive attitude
• Excellent computer skills including proficiency in use of Microsoft Office
• Previous experience with Salesforce / Sage / Microsoft Business Central a key advantage

What we can offer you

• Competitive Salary + bonus
• Pension Contributions
• Income Protection
• Death in Service
• Strong Work Life Balance
• Opportunities for progression within the Group.

Company Overview:

Walfrid Private is a Wealth Management firm based in Ballymount in Dublin 12. We assist Irish Company Directors, Business Owners and Entrepreneurs to reduce costs, reduce taxes and improve both business and personal financial performance.

Walfrid Private implement strategic plans with their clients to ensure they achieve financial independence sooner than they ever imagined possible by structuring long term bespoke financial cashflows. We work with clients nationwide, to ensure Wealth Development through multi-channel cashflows that are structured tax efficiently.

Role Overview:

We a looking to add a motivated Customer Service Representative to our team. Reporting to the Business Development Manager, the successful candidate will be responsible for a number of different areas of the business including customer service, office administration and some personal assistant duties to the CEO.

Duties:

Customer Service

• Serve as the first point of contact for all new client enquiries via phone, providing a professional and welcoming introduction to Walfrid Private.
• Proactively engage with new and potential clients to invite them to weekly webinars and introduce them to our offering.
• Work closely with the Business Development Manager to identify and qualify high-potential leads and high-net-worth individuals.
• Coordinate and schedule follow-up meetings for the Business Development Manager and occasionally our team of Financial Advisors as required.

Office Administration

• Greet and welcome clients and guests upon arrival, ensuring a professional and positive first impression at reception.
• Manage the scheduling and coordination of all internal meeting rooms, including setup and preparation.
• Assist with the management of events run by the company.

Personal Assistant

• Ad hoc personal assistance to CEO, handling errands and tasks as needed.
• Assist with the management of CEO's calendar, confirming appointments with clients in advance.
• Book travel for CEO when needed, including flights, accommodation, and transport.

Skills & Experience:

• Recent graduate or a minimum of 1 years experience in a customer service environment, backgrounds in retail, contact centres, office admin or hospitality considered.
• A background in dealing with customers both over the phone and face-to-face.
• Prior experience in financial services is beneficial but not required
• Must have own transport.