58 Help Desk jobs in Ireland
Help Desk Representative
Tralee, Munster
SMBC
Posted 5 days ago
Job Viewed
Job Description
SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.
In the Americas, SMBC Group has a presence in the US, Canada, Ireland, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.
+ This is a hybrid role, requiring the successful candidate to attend our Tralee office.
+ Current hours of support begin at 7am through until 10pm Monday - Friday, working 7.5 hours each day on a shift rotation basis which changes each week.
+ Occasional, planned, Saturday weekend work.
**Role Description**
We are currently looking for an IT Helpdesk Representative to join an energetic Global team in our Tralee office. The successful candidate will report to the Helpdesk Team Lead in the Tralee office. The overall role is to provide high-end quality customer service to our end-users located in North America and EMEA, assisting them their IT related issues and queries.The ideal candidate will be diligent, reliable, quick to learn and calm under pressure with a logical, methodical and accurate approach to troubleshooting issues and supporting the business. Ability to take direction as part of a team and confident to apply themselves individually in line with team ethos. Excellent observation skills, telephone skills and communication both verbal and written are vital.The individual will participate in the daily administrative details and will possess a process-oriented mind set. This role requires effective communication skills and will liaise with all levels across the company. The role involves working as part of a team in a Multinational Financial Services Company. Current hours of support begin at 7am through until 10pm Monday - Friday, working 7.5 hours each day on a shift rotation basis which changes each week. Occasional, planned, Saturday weekend work. We are a global support team and are open for business as usual for other regions during our bank holiday dates.
**General Duties and Responsibilities:**
+ Providing internal end user support through various channels (Phone, Teams, Service Now)
+ Taking IT related calls from end users
+ Managing a Self-Service ticket queue
+ Logging & managing these tickets through to resolution
+ Supporting the Major Incident process
+ Primary IT Contacts for the business
+ Work with and support ad-hoc IT initiatives / projects
+ Prepare and update Knowledge Articles as required
+ Supporting Application teams with their Projects, queries and issues
+ Supporting during build and test weekends during the year (Scheduled test weekends)
+ On Call Rotation (Weekend)
+ On Site Desktop Support
+ IT Asset Management
+ Working with teams on process improvement (lean) ideas and assisting with automation to reduce manual work.
**Essential Skills**
+ Able to grasp new concepts quickly and efficiently
+ Willingness to learn
+ Highly self-motivated and ability to work on own initiative as well as under direction
+ Excellent attention to detail and proven analytical and problem-solving abilities
+ Experience working in a team-oriented, collaborative environment
+ Experience in working in a fast-paced environment, using multiple systems for their current role
+ Excellent written and oral communication skills including strong technical documentation expertise
+ Strong customer service orientation
+ Good interpersonal skills including empathy with users, active listening, patience and understanding
+ Ability to effectively prioritise and execute tasks in a high-pressure environment
**Role Objectives: Expertise**
Demonstrate understanding of device reporting tools to aid in issue triage and identification. Display familiarity with the functionality of user applications to understand where issues may occur. Possess knowledge of end-user hardware to be able to repair and replace faulty components. Show familiarity with the reporting tools and procedures for various back-end systems to aid in the creation and running of periodic reviews.
**Desirable Experience**
+ Previous IT Helpdesk experience and/or call centre experience.
+ Knowledge of ITIL service delivery best practices
+ Citrix/virtual environments.
+ Windows 11
+ Service Now
+ An understanding of MS Office applications/O365
+ An understanding of Active Directory
+ Remote Support Tools
+ Troubleshooting Hardware issues
+ Knowledge of Apple Mac/iPad a plus
+ iPhone user support
+ Foreign language skills (French, German, Japanese) a plus.
SMBC's employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at
In the Americas, SMBC Group has a presence in the US, Canada, Ireland, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.
+ This is a hybrid role, requiring the successful candidate to attend our Tralee office.
+ Current hours of support begin at 7am through until 10pm Monday - Friday, working 7.5 hours each day on a shift rotation basis which changes each week.
+ Occasional, planned, Saturday weekend work.
**Role Description**
We are currently looking for an IT Helpdesk Representative to join an energetic Global team in our Tralee office. The successful candidate will report to the Helpdesk Team Lead in the Tralee office. The overall role is to provide high-end quality customer service to our end-users located in North America and EMEA, assisting them their IT related issues and queries.The ideal candidate will be diligent, reliable, quick to learn and calm under pressure with a logical, methodical and accurate approach to troubleshooting issues and supporting the business. Ability to take direction as part of a team and confident to apply themselves individually in line with team ethos. Excellent observation skills, telephone skills and communication both verbal and written are vital.The individual will participate in the daily administrative details and will possess a process-oriented mind set. This role requires effective communication skills and will liaise with all levels across the company. The role involves working as part of a team in a Multinational Financial Services Company. Current hours of support begin at 7am through until 10pm Monday - Friday, working 7.5 hours each day on a shift rotation basis which changes each week. Occasional, planned, Saturday weekend work. We are a global support team and are open for business as usual for other regions during our bank holiday dates.
**General Duties and Responsibilities:**
+ Providing internal end user support through various channels (Phone, Teams, Service Now)
+ Taking IT related calls from end users
+ Managing a Self-Service ticket queue
+ Logging & managing these tickets through to resolution
+ Supporting the Major Incident process
+ Primary IT Contacts for the business
+ Work with and support ad-hoc IT initiatives / projects
+ Prepare and update Knowledge Articles as required
+ Supporting Application teams with their Projects, queries and issues
+ Supporting during build and test weekends during the year (Scheduled test weekends)
+ On Call Rotation (Weekend)
+ On Site Desktop Support
+ IT Asset Management
+ Working with teams on process improvement (lean) ideas and assisting with automation to reduce manual work.
**Essential Skills**
+ Able to grasp new concepts quickly and efficiently
+ Willingness to learn
+ Highly self-motivated and ability to work on own initiative as well as under direction
+ Excellent attention to detail and proven analytical and problem-solving abilities
+ Experience working in a team-oriented, collaborative environment
+ Experience in working in a fast-paced environment, using multiple systems for their current role
+ Excellent written and oral communication skills including strong technical documentation expertise
+ Strong customer service orientation
+ Good interpersonal skills including empathy with users, active listening, patience and understanding
+ Ability to effectively prioritise and execute tasks in a high-pressure environment
**Role Objectives: Expertise**
Demonstrate understanding of device reporting tools to aid in issue triage and identification. Display familiarity with the functionality of user applications to understand where issues may occur. Possess knowledge of end-user hardware to be able to repair and replace faulty components. Show familiarity with the reporting tools and procedures for various back-end systems to aid in the creation and running of periodic reviews.
**Desirable Experience**
+ Previous IT Helpdesk experience and/or call centre experience.
+ Knowledge of ITIL service delivery best practices
+ Citrix/virtual environments.
+ Windows 11
+ Service Now
+ An understanding of MS Office applications/O365
+ An understanding of Active Directory
+ Remote Support Tools
+ Troubleshooting Hardware issues
+ Knowledge of Apple Mac/iPad a plus
+ iPhone user support
+ Foreign language skills (French, German, Japanese) a plus.
SMBC's employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at
This advertiser has chosen not to accept applicants from your region.
0
Customer Service
Athlone, Leinster
Quality Tractor Parts
Posted 6 days ago
Job Viewed
Job Description
About Us QTP is a market leader in the after-sales tractor parts sector. We are based in Mullingar and are experiencing continued expansion in global sales. To support our growing business, we are currently seeking an enthusiastic, ambitious individuals with a can-do attitude to join our dynamic team. Role Overview We are looking for a Customer Service Support Agents to assist our busy sales team with customer inquiries, follow-up, and administrative support. This is a fast-paced role that offers exciting progression opportunities for the right person. Key Responsibilities: Handle incoming customer inquiries and provide timely follow-ups. Offer administrative support to Sales Representatives. Accurately input data into our customer registration system, ensuring high attention to detail. Provide high-level back-office support to customers. Maintain a professional and friendly telephone manner at all times. Organize and prioritize tasks efficiently. Keep systems updated with real-time customer data received over the phone. Stay self-motivated and achieve productivity targets while meeting key performance indicators. Assist in specific tasks and projects as directed by the Sales Team. Requirements: Excellent telephone manner and communication skills. Strong organizational skills with a keen eye for detail. Computer literacy and the ability to update systems quickly and accurately. Confident, self-motivated, and assertive. Previous experience in telemarketing, customer service, telesales, or account management is a plus, but not required. A competitive mindset with a drive to succeed. European Language desirable but not essential. Why Join Us? Competitive salary, depending on experience. Opportunities for career progression. Join a supportive and motivated team with a strong company culture. Be part of a growing global business. Skills: Administration Telephone Skills Organised Languages Benefits: Parking On site Canteen Pension EAP Bike to Work Scheme
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Executive
Glasnevin, Leinster
WestRock Company
Posted 2 days ago
Job Viewed
Job Description
JOB PURPOSE
The Customer Account Executive is responsible for the management of assigned customer accounts and makes decisions regards managing these accounts cost-effectively and efficiently, that not only affects customers but also includes the site operations. This requires developing relationships with customers, evaluating customer needs and formulating plans to manage the customeru2019s order experience.
KEY ACCOUNTABILITIES
The primary duties of the Customer Account Executive position are:
* Responsible for product knowledge and corresponding site standards and be able to make determinations of how to match the customeru2019s requirements and business needs
* Maintain open and direct communication with customers to ensure a complete understanding of their needs and requirements
* Proactively identify issues that may inhibit customer satisfaction
* Process orders received from customers and sales team on a timely basis, using various technology applications
* Provide prompt communication to the customer regarding existing challenges meeting requested ship dates
* Track orders and initiate changes per customer or sales requests to ensure on-time delivery
* Analyse inventory levels; also ensure customers are moving product as agreed and raw material.
* Act as a liaison between customers, Production Planning/Team and logistics
* Proactively manage exceptions and be able to use discretion and influence to mitigate costs
* Provide market intelligence to the business by visiting customers to develop relationships and become educated on the needs of their business
* Work both independently and with the business unit team to manage customer needs
* Participate in a collaborative, team planning processes; measuring and developing actionable improvement plans for key performance metrics
* Provide short term plan adjustments as necessary in response to unexpected events
* Develop and maintain a relationship with customers to ensure product availability and zero stock-outs of critical SKU's
* Utilise data from various sources for optimal decision making
* Contribute to continuous improvement within the team
* On-Time Shipment (OTIF), Customer Satisfaction, Track and reconcile weekly/monthly metrics versus established targets.
DESIRABLE QUALIFICATIONS, KNOWLEDGE AND SKILLS
* 3rd Level qualification - preferably in one of the following disciplines: business, supply chain, or marketing.
* Experience in customer service, account relationship and order management
* Strong problem solving and verbal skills with the ability to communicate with all levels.
* High-level proficiency in MS Excel, Word, PowerPoint.
* Ability to work with cross-functional team partners to resolve issues to maintain customer satisfaction
* Work proactively to complete all tasks timely, accurately, and completely
* Experience to anticipate customer requirements and integrate requirements into supply chain practices; strong customer focus
* Self-motivated and eager to take on new challenges
BEHAVIOURS
* Analytical thinking
* Demonstrates sound judgement and ethical character
* Detailed and Resilient
* Interpersonal effectiveness
* Concern for standards
OTHER REQUIREMENTS
Flexible and adaptable to change and prepared to take on additional responsibilities with other duties as required to meet business needs. Successfully adapts to changing demands and conditions
Be able to be self-motivated, standards driven, with a keen eye for detail whilst being team focused and harnessing collaboration and co-operation of others.
This role is currently based at our Fonthill site and training for this role will take place in our Dublin Fonthill site, Fonthill road, Dublin 22 for approx 3 months before a move to a new premises beside Dublin Airport Blue long term cark park in September 2025. Please only apply if available if this is suitable for you
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward.
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.
The Customer Account Executive is responsible for the management of assigned customer accounts and makes decisions regards managing these accounts cost-effectively and efficiently, that not only affects customers but also includes the site operations. This requires developing relationships with customers, evaluating customer needs and formulating plans to manage the customeru2019s order experience.
KEY ACCOUNTABILITIES
The primary duties of the Customer Account Executive position are:
* Responsible for product knowledge and corresponding site standards and be able to make determinations of how to match the customeru2019s requirements and business needs
* Maintain open and direct communication with customers to ensure a complete understanding of their needs and requirements
* Proactively identify issues that may inhibit customer satisfaction
* Process orders received from customers and sales team on a timely basis, using various technology applications
* Provide prompt communication to the customer regarding existing challenges meeting requested ship dates
* Track orders and initiate changes per customer or sales requests to ensure on-time delivery
* Analyse inventory levels; also ensure customers are moving product as agreed and raw material.
* Act as a liaison between customers, Production Planning/Team and logistics
* Proactively manage exceptions and be able to use discretion and influence to mitigate costs
* Provide market intelligence to the business by visiting customers to develop relationships and become educated on the needs of their business
* Work both independently and with the business unit team to manage customer needs
* Participate in a collaborative, team planning processes; measuring and developing actionable improvement plans for key performance metrics
* Provide short term plan adjustments as necessary in response to unexpected events
* Develop and maintain a relationship with customers to ensure product availability and zero stock-outs of critical SKU's
* Utilise data from various sources for optimal decision making
* Contribute to continuous improvement within the team
* On-Time Shipment (OTIF), Customer Satisfaction, Track and reconcile weekly/monthly metrics versus established targets.
DESIRABLE QUALIFICATIONS, KNOWLEDGE AND SKILLS
* 3rd Level qualification - preferably in one of the following disciplines: business, supply chain, or marketing.
* Experience in customer service, account relationship and order management
* Strong problem solving and verbal skills with the ability to communicate with all levels.
* High-level proficiency in MS Excel, Word, PowerPoint.
* Ability to work with cross-functional team partners to resolve issues to maintain customer satisfaction
* Work proactively to complete all tasks timely, accurately, and completely
* Experience to anticipate customer requirements and integrate requirements into supply chain practices; strong customer focus
* Self-motivated and eager to take on new challenges
BEHAVIOURS
* Analytical thinking
* Demonstrates sound judgement and ethical character
* Detailed and Resilient
* Interpersonal effectiveness
* Concern for standards
OTHER REQUIREMENTS
Flexible and adaptable to change and prepared to take on additional responsibilities with other duties as required to meet business needs. Successfully adapts to changing demands and conditions
Be able to be self-motivated, standards driven, with a keen eye for detail whilst being team focused and harnessing collaboration and co-operation of others.
This role is currently based at our Fonthill site and training for this role will take place in our Dublin Fonthill site, Fonthill road, Dublin 22 for approx 3 months before a move to a new premises beside Dublin Airport Blue long term cark park in September 2025. Please only apply if available if this is suitable for you
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward.
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Driver
Dublin, Leinster
Martin Brower
Posted 5 days ago
Job Viewed
Job Description
Job DescriptionResponsibilities Temp to perm Job summary: To ensure that deliveries to our Customers are carried out in an efficient manner following specified MB IRE delivery procedures. Major duties & responsibilities: PRIOR TO DEPARTING DEPOT All vehicles must be checked for defects and reported to the garage for repair Goods must be checked they are correct and secure DURING JOURNEY The delivery schedule must be followed, with arrival and departure times logged on journey sheet Ensure that the Transport Office is informed of any problems such as delays, breakdowns or delivery problems Delivery procedures set by MB IRE to be carried out e.g. checking of P.O.D. goods, temperature probing of goods, completing PDA process Every delivery must be signed by the relevant restaurant Manager ON COMPLETION OF JOURNEY Clean the inside of vehicle Refuel the unit and fridge unit Park vehicle as directed by Shunter Be de-briefed about journey by Transport Office OTHER DUTIES To complete any other duties as required by Management Carry out drivers duties with due regard to legislation in respect of LGV drivers and submit tachographs on a weekly basis for analysis by the Company To follow the companies Safe Working Procedures at all times Strong H&S awareness. Collections and deliveries for various customers at different locations around the country Dealing with ambient, chilled and frozen products Checking products and carrying out the necessary paperwork Qualifications Profile: Understanding of driving legislation governing the use of tachographs and working hours C+E Licence for a minimum of two years Experience of driving large goods vehicles to a high standard and be accident free for at least 3 years Knowledge and previous experience of refrigerated trailers Ability to be flexible and adapt to changes at short notice to meet the demands placed on MB IRE by our customer Calm under pressure Strong H&S awareness Technical competencies: Level 2 (or equivalent) English and Maths (Essential) Drivers CPC to be completed (Essential) Good level of computer literacy (Essential) Knowledge of vehicle and refrigeration system (Essential) Understanding of EC drivers hours & EC working time directive regulations (Essential) Experience of working with refrigerated vehicles (Desirable) Behavioural competencies: Adaptability Accepts and adapts to changes Learns new skills to meet new needs of the business Suggests changes and improvements Quality Work Output Produces quality work Follows safety practices and compliance policies Uses time wisely and gets things done Meets or exceeds deadlines Takes responsibility for own actions Service Orientation Supports the company's mission, vision and values Meets or exceeds customer needs Responds to requests in a timely manner Takes initiative to meet customers' needs Resourcefulness Uses materials, processes and tools efficiently Takes initiative to solve problems Does the most important work first Gets things done while still upholding ethics, integrity, compliance and company values Teamwork Works with others to get things done Openly shares feedback and information that helps the team Treats others with respect Is approachable to others Listens so others feel heard Develops relationships built on trust Physical Demands and Work Environment: This list is not intended to be exhaustive. During the course of your employment the duties of the role may change from time to time to meet changing business circumstances. In the interests of flexibility the Company reserves the right to ask that you perform duties instead of or in addition to your normal duties provided that these duties are reasonable and within your capabilities.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Advisor
Ballina, Connacht
Total Talent
Posted today
Job Viewed
Job Description
Customer Service Advisor Job Description: We are actively seeking a full-time Customer Service Agent to join a high-performing and supportive administration team at a leading home-care services provider, serving a broad client base across the Republic of Ireland and Northern Ireland. Key Responsibilities: Respond to patient and healthcare professional inquiries within a fast-paced, customer-centric setting. Actively promote and generate new business across all personal insurance lines, including motor, home, farm, van, health, and marine policies Liaise with internal teams and external partners to efficiently resolve delivery and logistics issues. Process orders and assist field personnel utilizing a customized internal database system. Maintain full compliance with CBI, CPC, GDPR regulations, and all internal policies at all times. Consistently achieve and surpass established service level agreements. Provide comprehensive administrative support to ensure smooth operational workflow. Ideal Candidate Profile: Experience & knowledge in a personal insurance environment is essential. APA/ CIP qualifications are an advantage. You must be customer-focused, and committed to providing an excellent service to our clients Strong interpersonal skills are essential Skills: Time Management Communication Team Work Drivin
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Agent
Kildare, Leinster
Horse Sport Ireland
Posted today
Job Viewed
Job Description
About the Role: Horse Sport Ireland (HSI) is currently recruiting for a Customer Service Agent, to work as the liaison between the organisation and our customers, in the processing of equine passports in Ireland. You will be the first point of contact to receive and respond to our customers queries and demonstrate superb levels of customer service as part of the service delivery. About the Company: HSI is recognised as the National Governing Body for the Irish Sport Horse sector. HSI unites equestrian sport and sport horse breeding under one governing body and is responsible for devising and implementing strategies for the development and promotion of an internationally competitive Irish equestrian industry, covering high-performance sport, breeding and production, coaching and education, sport and recreation. HSIs funding partners are the Department of Agriculture, Food and the Marine (DAFM), Sport Ireland, the Department of Tourism, Culture, Arts, Gaeltacht, Sport and Media and Sport Northern Ireland. Job Purpose: To be responsible for providing exceptional customer service to HSI customers regarding equine passport queries at all customer touchpoints - i.e. over the phone, via email and front of house appointments. To understand the needs and requirements of our customers and to respond proactively to deliver the highest quality of customer service and continuously strive to improve the overall customer experience. Key Responsibilities: Role You will be an essential part of helping us build and grow trust with our customers by fully listening and responding to any customer issues in a timely manner. You will be the first point of contract for our customers over the phone, via email and for front of house appointments, regarding equine passport queries. You will develop meaningful relationships with customers to improve the overall customer experience. You will participate in upskilling and staff training to support the provision of excellent customer service to our customers. You will follow communication procedures, guidelines and policies to ensure issues are dealt with to the highest possible standard. You will contribute to the overall team performance within your customer service department. The successful candidate should have: Minimum 2 3 years relevant experience required preferably in a customer service environment. Passion for providing exceptional service to clients. Confident telephone manner, and able to demonstrate patience and calmness in dealing with customers Knowledge of the equine industry is an advantage but not essential. Relevant experience in a fast-paced office environment. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint etc.) Ability to work on your own initiative. Self-motivated and friendly with approachable manner. Ability to work effectively as part of a team and support your colleagues. Ability to follow procedures accurately and to meet deadlines effectively. Excellent communication and interpersonal skills. High level of attention to detail and accuracy. Health, Safety and Quality Management Adhere at all times to the Health and Safety policies and procedures of HSI and/or any other parties as necessary, if conducting work off site. Ensure personal compliance to all Quality Standards. Other Other reasonable duties as may be required within overall competence and skill. This job description may be updated to reflect changing organisational needs. The Selection Process / How to Apply If you are interested in applying for this vacancy, please apply online using the portal or by sending a comprehensive CV and cover-letter by email to . Skills: Customer Service Contacting customers Contact centre Communicating with Customers Manage customer service Assisting Customer Quick Thinking Benefits: Flexitime Paid Holidays Parking
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Administrator
Dublin, Leinster
Osborne Recruitment
Posted 1 day ago
Job Viewed
Job Description
Customer Service Administrator We are looking for a Customer Service Administrator to join our team. In this role, you will be responsible for selling and distributing spare parts to customers. You will work closely with suppliers, trade customers, and internal teams to ensure parts are supplied on time. Key Responsibilities: Help customers find and buy the correct spare parts, offering product information and support. Process customer orders using SAP, ensuring fast and accurate delivery. Work with suppliers to order parts and manage delivery schedules. Sell parts through phone, email, and in-person interactions. Keep detailed records of orders, stock movements, and customer details. Assist with other tasks as needed, such as registration administration and supporting team members. About You: At least 12 months of experience in a similar role. Excellent attention to detail and a friendly telephone manner. Strong customer service skills and good computer knowledge. Able to work in a busy professional environment. Fluent in English. Experience with SAP is an advantage. If you would like to hear more regarding this position, please apply through the link provided for the attention of Leanne Thornton or call Leanne on .If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set please attach your CV via the link provided. Please submit your updated CV in Word Format If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer. #INDOSB1 #INDTHORN
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Administrator
Dublin, Leinster
Team Obair
Posted 2 days ago
Job Viewed
Job Description
Our client is currently recruiting for a a Customer Services Administrator, you will play a vital role in ensuring that our customers receive exceptional service and support and have a positive experience You will be the first point of contact for our customers, processing orders, handling inquiries, and providing timely and accurate responses. This role requires attention to detail, timely follow-up, initiative, and the ability to work efficiently in a fast-paced environment. Key Responsibilities and Deliverables The Customer Service Administrator is responsible for executing sales and customer service administration processes. Order processing and receipt acknowledgement to customers to include delivery lead times. Provide timely, accurate and competent responses to all order-related customer inquiries. Liaise with various stakeholders to resolve potential customer / order issues. Manage and maintain customer records and email accounts relating to order / sales process. Co-ordinate and manage POs from customer. Complete goods inwards process with Sage and BarScan. Invoice preparation and issue to customers. Collaborate closely with other cross functional colleagues including Warehousing, Quality, Procurement, Customer service and Commercial. Takes steps to avoid, and act urgently, upon any quality control issues. Ensure compliance with all regulatory requirements (including GDP). Experience Required Minimum of 2 years experience in a customer services position, ideally within the pharmaceutical / Medical Device sector. Teamwork: Ability to work well within a team and communicate effectively with colleagues. Technology: Proficient in Microsoft Office Strong attention to detail with excellent follow-up and follow through of issues Comfortable working to deadlines in an environment where daily cut-offs are the norm Excellent communication and collaboration skills, able to work in a fast-paced environment, Problem-solving skills, decision making ability, organisational skills, ability to prioritise Willingness to work on own initiative and take direction & feedback.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Rep
Kildare, Leinster
Force Recruitment Formerly Pharmaforce Limited
Posted 6 days ago
Job Viewed
Job Description
Key Responsibilities and Duties: We are currently seeking a passionate and dedicated Customer Service Representative to join our dynamic team. If you have a strong commitment to providing exceptional customer support and meet the requirements below, we would love to hear from you! Key Responsibilities: Handle customer inquiries via phone, email, and online chat in a professional and timely manner. Provide accurate product information and guidance to customers. Process customer orders through our ERP system. Collaborate with internal departments to resolve customer issues efficiently. Maintain and update customer records based on interactions. Perform additional duties as needed to support the team and operations. Key Skills and Competencies: Qualifications: Excellent communication skills: Ability to listen and convey information clearly to meet customer needs. Problem-solving skills: Quick thinking and critical analysis to address and resolve inquiries. PC proficiency: Strong working knowledge of Microsoft Excel and Word, with solid experience using ERP systems. Experience: A minimum of 2-3 years in a customer service or supply chain role. Product knowledge: Willingness to learn and apply product-specific information. Full training provided. Skills: Customer Service
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative
Athlone, Leinster
Snap Printing Group Nationwide
Posted 13 days ago
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Job Description
The Company: Snap is a leading print and essential marketing/promotion services partner in Ireland. It was founded in 1984 and today employs c100 staff across 16 territories in Ireland. Snap is passionate about helping companies promote their brand in a creative, modern, and innovative way, enabling them to grow their business. Working with Irish SMEs, multinational companies, and large corporate organisations, Snap provides a range of products and services across Print, Design, Promotional Products, Signage, and Digital Solutions. Winners of multiple Irish Franchise awards, including Service Franchise of the Year on three separate occasions. The Customer Service Representative has a passion for engaging with customers, with the ability to bring energy and enthusiasm to a fast-paced environment. The role is best suited to an individual who is dynamic, adaptable, motivated, and driven to execute tasks/objectives/sales targets, while working closely with the respective sales team and wider team to ensure quotes are issued and orders processed in a timely manner. In this role, the Customer Service Representative will lead from the front and take responsibility for the successful and timely execution of all requirements needed to provide the highest level of service at all levels of customer engagement) and in parallel execute business objectives/KPIs, with the goal of driving sales growth. Creating customer quotes and follow-up, based on customer needs (with a high attention to detail, conversion and client satisfaction). All activity to be logged in CRM and Business Management system. Ensure project deliverables are met by closely monitoring/liaising with production team and suppliers. Drive long term growth by building strong relationships with team and customers. Identify Sales Opportunities Proactively spot opportunities during customer interactions and coordinate with the BDM to schedule meetings to drive sales growth. Place a high priority on delivering quality results, go above and beyond client expectations. Carryout other tasks as required by management (including social media platform focus). Key Attributes: It is a must that the individual is highly organised with the ability to manage multiple activitiessimultaneously to accomplish goals, establishes efficient work procedures to meet objectives and be skilled in prioritising and meeting deadlines. A problem solver, who can address issues in a professional manner. A person with a hard-working ethos who is flexible, maintains effectiveness by adjusting behaviour, work routines, and habits to meet a goal and/or changing circumstances. A positive, can-do attitude and dedicated to going above and beyond. A Sales Professional. Key Requirements: Experience in estimation (quoting) and the Print industry (Design, Promotional Products, Signage, Events, Marketing materials) is an advantage but not essential as continuous training will be provided. At least two years experience in a similar role (B2B), with track record of delivering results. Strongrelationship building with a high degree of responsiveness, and integrity. Excellent team, negotiation, influencing and sales closing skills are essential in the role, including professional persistence.Excellent communication skills, professional phone manner and customer focus are essential. Strong understanding and ability to ensure standards and processes of Quality (ISO standard), Health, Safety and Environment are upheld. Proficient in the use of Microsoft Office suites, Data extraction and ability to run reports as required. A strong educational background and fluent in English. Desire to learn/take feedback. Skills: Customer Skills Customer Support Admin Work Sales
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