43 Help Desk jobs in Ireland

Job Title:Field + Level 2 Service Desk Engineer We are currently seeking enthusiastic IT Field Engineer Level 2+ that wants to forge an IT career with no upper limit. This position is an opportunity for someone to grow and develop their IT skills in an environment that values, and rewards with continuous learning. The role requires a blend of technical expertise, problem-solving skills, and the ability to communicate complex information clearly. Field Engineers Level 2+ engage with customers to provide installation, migration, they handle installations. The ideal candidate will have strong technical skills & excellent customer communication skills relevant IT support experience working in a similar MSP role. You will play a critical role in maintaining and supporting the technology infrastructure of our clients, within agreed SLA response times and by a combination of both service desk and on-site support. The IT Field Engineer Level 2+ will be researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues. We are looking for someone who can take ownership of customer issues reported and see problems through to resolution. Essential Duties and Responsibilities: Installation and Configuration: Install and configure computer hardware, software, networks, printers, and scanners. Set up workstations with necessary peripheral devices (routers, printers, etc.). Maintenance and Repair: Perform regular maintenance to ensure systems operate efficiently. Troubleshoot and repair hardware and software issues. Replace defective hardware components when necessary. Technical Support: Provide on-site and remote technical support for users. Respond to service requests and issues in a timely manner and within agreed SLA response times. Assist with IT-related queries and offer user training. Network Management: Install, configure, and maintain network infrastructure (routers, switches, firewalls, etc.). Terminate data points and patch panels when necessary and test structured cabling. Always ensure network security and connectivity. Monitor network performance and troubleshoot issues using tools like Wireshark, Ping, Trace Route. Documentation and Reporting: Maintain accurate records of installations, repairs, and maintenance activities in Autotask and IT Glue. Enter all work as service tickets into Ticketing System Document technical procedures and guidelines where necessary. Provide regular updates on service activities and issues resolved. Communication Communicate effectively with clients to understand their technical needs and issues. Improve customer service, perception, and satisfaction Provide timely updates to clients regarding the status of their service requests. Ensure high levels of customer satisfaction by delivering quality service. Communicate effectively, clearly and in a timely manner with your colleagues. Escalate service requests that cannot be scheduled within agreed service levels Project Involvement: Participate in IT projects, including system upgrades, migrations, and implementations. Assist Professional Services with the planning and execution of IT projects. Ensure your assigned project task timelines and deliverables are met. Compliance and Safety: Adhere to company policies and procedures including IT security protocols. Follow health and safety guidelines while working on-site. Ensure compliance with relevant industry standards and regulations. Do not create an unsafe environment or health and safety risks on a clients site. Continual Improvement: Stay updated with the latest technology trends and advancements. Pursue professional development opportunities and certifications. Renew current IT certifications. Recommend improvements to enhance service delivery and efficiency. Knowledge, Skills, and/or Abilities Required: To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Technical Skills: Proficiency in hardware and software troubleshooting. Strong knowledge of network protocols and configurations. Familiarity with operating systems (Windows, macOS, Linux). Experience with virtualization technologies. Soft Skills: Strong problem-solving abilities. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong organisational skills and attention to detail. Certifications: Full clean driving license (Category B) CompTIA A+, Network+, Security+. Microsoft Certified: MS 900 + AZ900 Windows Server/Azure Administration/365 Administration Cisco Certified Network Associate (CCNA). Job Details: Company: Evad Technology Group Job Location: Customer sites in Ireland and head office Unit 3, Robinhood Road, Dublin 22HE17. Start date: ASAP Contract type: Full-time Temporary progression to permanent after 1-year successful completion of this temporary contract Career level: 5 years + experience Salary: BASED ON EXPERIENCE 20 days annual holiday pro rata per annum Ongoing development from an experienced team member/ manager Excellent opportunities for career progression Normal working hours: 8.45am-5.30pm Monday-Friday (plus Overtime / Out of Hours occasionally if required) You may be required to change these working times on a shift basis between 8am and 6pm as requested by the company assuming reasonable notice is given.

Job Title:
Customer Support Advisor - German
Job Description
**Experience the power of a game-changing career** .
Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor.
+ Hourly rate of £12.25
+ **Work from home**
+ **Full time permanent position** - Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12pm Monday to Sunday.
As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism.
**What's in it for you**
+ Discount on car and home insurance with AXA!
+ 28 days paid holidays.
+ Refer a friend incentive.
+ **Employee Assist Program-** a range of support and resources, accessed free.
+ **Wrkitplatform-** access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
+ **PUREGYM** Discount & 0% joining fee.
+ **Free healthcare cover** for you and your dependents with pension (after one year)
+ **UNUM Dental cover-** comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
+ **Employee Stock Purchase Plan (ESPP)** allowing you to buy Concentrix stock (CNXC)
**Your qualifications**
Concentrix is a great match if you:
+ Excellent English & German verbal/written skills.
+ Social media or content moderation experience (desired)
+ Minimum of 6 months customer service experience (mandatory)
+ Are fully flexible between 8am-12am (Midnight) - Monday to Sunday.
+ Have a minimum broadband speed of 10Mbps and a private/ distraction free location when working from home
+ Have a spotless record, free from any credit, criminal or disciplinary issues
**Experience the best version of you!**
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their "employer of choice."
**Concentrix is an equal opportunity employer**
_Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic._
**Eligibility to work**
In accordance with the United Kingdom's law, only applicants who are legally authorised to work in the UK will be considered for this position.
Location:
GBR Belfast - Maysfield
Language Requirements:
German
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Customer Support Advisor - Polish Speaking
Job Description
Job Description
**Experience the power of a game-changing career** .
Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor.
+ Hourly rate of £12.25
+ **Hybrid**
+ **Full time permanent position** - Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12pm Monday to Sunday.
As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism.
**What's in it for you**
+ Discount on car and home insurance with AXA!
+ 28 days paid holidays.
+ Refer a friend incentive.
+ **Employee Assist Program-** a range of support and resources, accessed free.
+ **Wrkitplatform-** access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
+ **PUREGYM** Discount & 0% joining fee.
+ **Free healthcare cover** for you and your dependents with pension (after one year)
+ **UNUM Dental cover-** comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
+ **Employee Stock Purchase Plan (ESPP)** allowing you to buy Concentrix stock (CNXC)
**Your qualifications**
Concentrix is a great match if you:
+ Excellent English & Polish verbal/written skills.
+ Social media or content moderation experience (desired)
+ Minimum of 6 months customer service experience (mandatory)
+ Are fully flexible between 8am-12am (Midnight) - Monday to Sunday.
+ Have a minimum broadband speed of 10Mbps and a private/ distraction free location when working from home
+ Have a spotless record, free from any credit, criminal or disciplinary issues
**Experience the best version of you!**
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their "employer of choice."
**Concentrix is an equal opportunity employer**
_Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic._
**Eligibility to work**
In accordance with the United Kingdom's law, only applicants who are legally authorised to work in the UK will be considered for this position.
Location:
GBR Belfast - Maysfield
Language Requirements:
Polish
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Customer Support Associate (Italian Speaking) Hosted by Manpower ManpowerGroup Ireland have an exciting new opportunity with our client SAP! This is a 12-month contract role based in Galway. A hybrid work model is in place, and you will be employed by the ManpowerGroup. Please read below for more information on SAP company and role responsibilities. About SAP: As market leader in enterprise application software, SAP helps companies of all sizes & industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device - SAP empowers people & organizations to work together more efficiently & use business insight more effectively to stay ahead of the competition. SAP applications & services enable customers to operate profitably, adapt continuously & grow sustainably. About the team: The Customer Interaction Centre is a fast paced and dynamic customer facing department in which a friendly, highly supportive, and multicultural team interact with SAP customers from around the globe. Our core inbound work involves supporting and advocating for customers across the SAP ecosystem and LOBs. With team events and a consistent employee engagement score of 90% and above over the last 10 years, the CIC team is one which prides itself on our team spirit, teamwork and has a flexible Hybrid work model Premium pay is provided for shift work, weekends and bank holidays over and above base salary What we do: In the CIC, you will find yourself in a friendly multinational & multicultural learning environment, on a team who supports each other. Our core team primarily supports customers through a selection of support channels, offering 24*7 support in a follow the sun approach with our additional global department locations: Brazil, China, India and the Philippines. We assist in the prioritisation of customer's technical cases by analysing the effect on their business from a commercial perspective. WHAT You Will Do: Provide high-quality customer interactions through the processing of inbound customer calls, emails, chats & webforms. Analyse customer's non-technical queries, researching possible solutions & providing solid answers easily understood by the customer. Evaluate, from a commercial perspective, how the customer's technical issue affects their daily business processes through gathering comprehensive business impact information. Assist & educate customers in navigating support pages, educating them on how to use software download & license key functions Collaborate with colleagues across SAP teams, engaging with appropriate stakeholders ensuring all customer cases are resolved effectively & in a timely manner. What we look for in you: Commitment to provide excellent customer service. Passionate & dedicated team player. Strong time management, prioritization & multi-tasking capabilities; utilising available time efficiently to achieve effective & efficient results. Enjoys & thrives on performing multiple tasks & responsibilities at once. Shift flexibility, weekend work (approx. 1 day per quarter) & Bank Holidays (compensated with additional payment). Education & Qualifications: Bachelor's/ Master's degree preferred. Fluency in Italian and English language with excellent communication skills. WHAT You get from us @ ManpowerGroup Manpower is the global leader in contingent and permanent staffing. We are proud to have received several global awards and achievements, including being named to Ethisphere's "World's Most Ethical Companies" list for eleven consecutive years - more than any organization in the industry. We offer our employees a range of great benefits, online training courses, as well as professional advice and support to get you settled into your new role at SAP, with continued support throughout your tenure with us. If you are interested in working with ManpowerGroup onsite at SAP, please apply! For more information about this role kindly contact Shrijal Keshava on Customer Support Associate (Italian Speaking) Hosted by Manpower ManpowerGroup Ireland have an exciting new opportunity with our client SAP! This is a 12-month contract role based in Galway. A hybrid work model is in place, and you will be employed by the ManpowerGroup. Please read below for more information on SAP company and role responsibilities. About SAP: As market leader in enterprise application software, SAP helps companies of all sizes & industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device - SAP empowers people & organizations to work together more efficiently & use business insight more effectively to stay ahead of the competition. SAP applications & services enable customers to operate profitably, adapt continuously & grow sustainably. About the team: The Customer Interaction Centre is a fast paced and dynamic customer facing department in which a friendly, highly supportive, and multicultural team interact with SAP customers from around the globe. Our core inbound work involves supporting and advocating for customers across the SAP ecosystem and LOBs. With team events and a consistent employee engagement score of 90% and above over the last 10 years, the CIC team is one which prides itself on our team spirit, teamwork and has a flexible Hybrid work model Premium pay is provided for shift work, weekends and bank holidays over and above base salary What we do: In the CIC, you will find yourself in a friendly multinational & multicultural learning environment, on a team who supports each other. Our core team primarily supports customers through a selection of support channels, offering 24*7 support in a follow the sun approach with our additional global department locations: Brazil, China, India and the Philippines. We assist in the prioritisation of customer's technical cases by analysing the effect on their business from a commercial perspective. WHAT You Will Do: Provide high-quality customer interactions through the processing of inbound customer calls, emails, chats & webforms. Analyse customer's non-technical queries, researching possible solutions & providing solid answers easily understood by the customer. Evaluate, from a commercial perspective, how the customer's technical issue affects their daily business processes through gathering comprehensive business impact information. Assist & educate customers in navigating support pages, educating them on how to use software download & license key functions Collaborate with colleagues across SAP teams, engaging with appropriate stakeholders ensuring all customer cases are resolved effectively & in a timely manner. What we look for in you: Commitment to provide excellent customer service. Passionate & dedicated team player. Strong time management, prioritization & multi-tasking capabilities; utilising available time efficiently to achieve effective & efficient results. Enjoys & thrives on performing multiple tasks & responsibilities at once. Shift flexibility, weekend work (approx. 1 day per quarter) & Bank Holidays (compensated with additional payment). Education & Qualifications: Bachelor's/ Master's degree preferred. Fluency in Italian and English language with excellent communication skills. WHAT You get from us @ ManpowerGroup Manpower is the global leader in contingent and permanent staffing. We are proud to have received several global awards and achievements, including being named to Ethisphere's "World's Most Ethical Companies" list for eleven consecutive years - more than any organization in the industry. We offer our employees a range of great benefits, online training courses, as well as professional advice and support to get you settled into your new role at SAP, with continued support throughout your tenure with us. If you are interested in working with ManpowerGroup onsite at SAP, please apply! For more information about this role kindly contact Shrijal Keshava on Skills: customer service Italian

Customer Support Associate (Italian Speaking) Hosted by Manpower Manpower Group Ireland have an exciting new opportunity with our client SAP! This is a 12-month contract role based in Galway. A hybrid work model is in place, and you will be employed by the Manpower Group. Please read below for more information on SAP company and role responsibilities. About SAP: As market leader in enterprise application software, SAP helps companies of all sizes & industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device - SAP empowers people & organizations to work together more efficiently & use business insight more effectively to stay ahead of the competition. SAP applications & services enable customers to operate profitably, adapt continuously & grow sustainably. About the team: The Customer Interaction Centre is a fast paced and dynamic customer facing department in which a friendly, highly supportive, and multicultural team interact with SAP customers from around the globe. Our core inbound work involves supporting and advocating for customers across the SAP ecosystem and LOBs. With team events and a consistent employee engagement score of 90% and above over the last 10 years, the CIC team is one which prides itself on our team spirit, teamwork and has a flexible Hybrid work model Premium pay is provided for shift work, weekends and bank holidays over and above base salary What we do: In the CIC, you will find yourself in a friendly multinational & multicultural learning environment, on a team who supports each other. Our core team primarily supports customers through a selection of support channels, offering 24*7 support in a follow the sun approach with our additional global department locations: Brazil, China, India and the Philippines. We assist in the prioritisation of customer's technical cases by analysing the effect on their business from a commercial perspective. WHAT You Will Do: Provide high-quality customer interactions through the processing of inbound customer calls, emails, chats & webforms. Analyse customer's non-technical queries, researching possible solutions & providing solid answers easily understood by the customer. Evaluate, from a commercial perspective, how the customer's technical issue affects their daily business processes through gathering comprehensive business impact information. Assist & educate customers in navigating support pages, educating them on how to use software download & license key functions Collaborate with colleagues across SAP teams, engaging with appropriate stakeholders ensuring all customer cases are resolved effectively & in a timely manner. What we look for in you: Commitment to provide excellent customer service. Passionate & dedicated team player. Strong time management, prioritization & multi-tasking capabilities; utilising available time efficiently to achieve effective & efficient results. Enjoys & thrives on performing multiple tasks & responsibilities at once. Shift flexibility, weekend work (approx. 1 day per quarter) & Bank Holidays (compensated with additional payment). Education & Qualifications: Bachelor's/ Master's degree preferred. Fluency in Italian and English language with excellent communication skills. WHAT You get from Group Manpower is the global leader in contingent and permanent staffing. We are proud to have received several global awards and achievements, including being named to Ethisphere's "World's Most Ethical Companies" list for eleven consecutive years - more than any organization in the industry. We offer our employees a range of great benefits, online training courses, as well as professional advice and support to get you settled into your new role at SAP, with continued support throughout your tenure with us. If you are interested in working with Manpower Group onsite at SAP, please apply! For more information about this role kindly contact Shrijal Keshava on Customer Support Associate (Italian Speaking) Hosted by Manpower Manpower Group Ireland have an exciting new opportunity with our client SAP! This is a 12-month contract role based in Galway. A hybrid work model is in place, and you will be employed by the Manpower Group. Please read below for more information on SAP company and role responsibilities. About SAP: As market leader in enterprise application software, SAP helps companies of all sizes & industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device - SAP empowers people & organizations to work together more efficiently & use business insight more effectively to stay ahead of the competition. SAP applications & services enable customers to operate profitably, adapt continuously & grow sustainably. About the team: The Customer Interaction Centre is a fast paced and dynamic customer facing department in which a friendly, highly supportive, and multicultural team interact with SAP customers from around the globe. Our core inbound work involves supporting and advocating for customers across the SAP ecosystem and LOBs. With team events and a consistent employee engagement score of 90% and above over the last 10 years, the CIC team is one which prides itself on our team spirit, teamwork and has a flexible Hybrid work model Premium pay is provided for shift work, weekends and bank holidays over and above base salary What we do: In the CIC, you will find yourself in a friendly multinational & multicultural learning environment, on a team who supports each other. Our core team primarily supports customers through a selection of support channels, offering 24*7 support in a follow the sun approach with our additional global department locations: Brazil, China, India and the Philippines. We assist in the prioritisation of customer's technical cases by analysing the effect on their business from a commercial perspective. WHAT You Will Do: Provide high-quality customer interactions through the processing of inbound customer calls, emails, chats & webforms. Analyse customer's non-technical queries, researching possible solutions & providing solid answers easily understood by the customer. Evaluate, from a commercial perspective, how the customer's technical issue affects their daily business processes through gathering comprehensive business impact information. Assist & educate customers in navigating support pages, educating them on how to use software download & license key functions Collaborate with colleagues across SAP teams, engaging with appropriate stakeholders ensuring all customer cases are resolved effectively & in a timely manner. What we look for in you: Commitment to provide excellent customer service. Passionate & dedicated team player. Strong time management, prioritization & multi-tasking capabilities; utilising available time efficiently to achieve effective & efficient results. Enjoys & thrives on performing multiple tasks & responsibilities at once. Shift flexibility, weekend work (approx. 1 day per quarter) & Bank Holidays (compensated with additional payment). Education & Qualifications: Bachelor's/ Master's degree preferred. Fluency in Italian and English language with excellent communication skills. WHAT You get from Group Manpower is the global leader in contingent and permanent staffing. We are proud to have received several global awards and achievements, including being named to Ethisphere's "World's Most Ethical Companies" list for eleven consecutive years - more than any organization in the industry. We offer our employees a range of great benefits, online training courses, as well as professional advice and support to get you settled into your new role at SAP, with continued support throughout your tenure with us. If you are interested in working with Manpower Group onsite at SAP, please apply! For more information about this role kindly contact Shrijal Keshava on Skills: customer service Italian

Location: Sofia, Bulgaria
Language Requirements: Fluent Irish + English (B2)
Contract Type: Full-time, on-site (permanent with initial training)
Relocation Support: Available

Ready for an exciting next step? We're looking for Irish-speaking Customer Support Specialists to join an international team in Sofia. This role is perfect for those eager to launch their career, build valuable skills, and embrace a new cultural experience.

What youll do

• Deliver outstanding customer service via phone, email, and chat

• Understand and address user needs to ensure satisfaction

• Help with general inquiries, product support, and troubleshooting

• Collaborate with your team to provide a seamless customer experience

Who you are

• Fluent in: Irish

• Comfortable using English at a B2 level

• Strong communication skills and a positive, customer-focused mindset

• No prior experience requiredjust a willingness to learn and grow

What we offer

• Fully paid training to get you started ️

• Stable career path and development opportunities

• Attractive salary packages

• Private health insurance and access to 50+ benefits and services

• Supportive international environment , with referral bonuses

• Modern office in Sofia city center with gym, relaxation zones, and gaming areas

Why Sofia?

Bulgaria offers a compelling blend of high-quality city life and affordability. Sofia, in particular, shines as a modern hub at the foot of Vitosha Mountainperfect for both professional growth and outdoor pursuits. Enjoy rich cultural offerings, international communities, and a vibrant startup ecosystemall while living well within budget.

Apply now and start a remarkable journey to build your career and explore life in Sofia.

Teamworx is looking for a dedicated Customer Service Supporter (Based On-Site in Park West)

Are you positive, energetic and willing to go the extra mile to make the customer happy? Do you enjoy working in a fast-paced Customer Service Center with constant multitasking? Do you enjoy being a great team player? Then you might be just the one we are looking for.

You will be an ambassador for our clients business in Ireland, being on the front line and providing the best Customer Service within any channel preferred. Based in our Support Centre in Park West, this is an exciting challenge to make your mark!

You Meet possibilities and we offer you* …

· competitive salary and benefit package

· great opportunities for professional development in an international company

· personal development with first-class practical trainings

· a great company culture

· the chance to compete, win and celebrate excellent performance

You Bring dedication and you…

· put customers first and deliver a great experience

· enjoy communicating and helping customers in different channels

· provide professional advice and solutions for the customer

· thrive in a busy and dynamic environment

· want to be a part of a great team

· support the stores and provide efficient cooperation within retail

Want to find out more? Contact Maurice Powell, Commercial Director,Teamworx on or send your CV today.(PLEASE NOTE THIS ROLE IS BASED ON SITE IN PARK WEST AND IS NOT A REMOTE OR HYBRID ROLE)TEAMWORX DEAL IN ALL AREAS OF RETAIL, HOSPITALITY AND HEAD OFFICE ROLES. CHECK OUT OUR WEBSITE FOR MANY MORE VACANCIES. 

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**Opening:**
WalkMe (NASDAQ: WKME) is growing and we want you to join us! Have you ever wanted to work for an industry leader? Well, how about an industry creator! At WalkMe, we're not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment. And with over 2,000 clients, including more than a third of Fortune 500 companies, working with us daily, we're changing how enterprises interact with their technology.
So, if you're looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!
As a Technical Support Engineer, you will report to the Support Manager. You will be the trusted point of contact for WalkMe's portfolio of customers, beginning from the point of sale and extending through onboarding, project success, and renewals. As a Technical Support Engineer, you will play a crucial role in delivering prompt and effective solutions to our customers, ensuring we meet our Service Level Agreements (SLAs) and achieve high customer satisfaction. Additionally, you will actively contribute to our knowledge base and customer community, enhancing the overall customer experience.
*** Working Days - Monday to Friday
**Lists:**
Why Join Us?
Become part of a culture that values innovation, teamwork, and professional growth. At WalkMe, you'll have opportunities to develop your skills and advance your career in a supportive and dynamic setting.
What will you actually be doing?
+ Communicate with customers via email, live chat, and screen shares.
+ Act as a trusted advisor to our customers, promoting product knowledge and self-sufficiency.
+ Develop in-depth knowledge of our products and their features.
+ Engage with customers to understand and fulfill their goals with our solutions.
+ Apply and share best practices for optimal use of our products.
+ Innovate and propose ideas for enhancing the overall customer experience.
What should you bring to the table?
+ 1 year experience in software support or customer service.
+ Fluent in English (verbal and written). - Must
+ Problem-solving skills with a customer-first approach.
+ Knowledge of HTML, jQuery, CSS (please specify your level).
+ Experience in various communication formats (written, live chat, conference calls, in-person).
+ Ability to grasp and articulate new technologies quickly.
+ Proficient in using application logs, browser dev tools, and other diagnostic tools.
+ Independent and teamwork capabilities.
+ Poise and articulation in challenging customer interactions.
+ Availability to work onsite at our TLV office 3 times a week.
+ Working Days - Monday to Friday
**Closing:**
Why WalkMe? As one of the world's leading SaaS companies, WalkMe enables you to partner with some of the most creative, innovative, and dedicated people in the business. And when we're not hard at work powering digital adoption, you'll find us relaxing with a cup of coffee.
So why should you work for WalkMe? For starters:
+ We're ranked by Dun & Bradstreet as one of the TOP 20 software companies to work for in Israel.
+ We were recognized by Deloitte as the 6th fastest growing software company in the world.
+ We're publicly traded on the Nasdaq stock exchange.
+ We provide you with the latest cutting edge tech to power your work while developing and advancing your career
+ We manage at eye-level, giving you the chance to work with anyone at the company. Want to pitch an idea to one of WalkMe's founders or work on a project with our CEO? You've come to the right place.
+ We recognize that you have a life outside the office. Whether it's picking up the kids or taking some time off for yourself, we make sure you keep your work-life balance.
And that's just the beginning! We could go on and on, but it would probably be easier to just apply and find out more.
Learn more about Digital Adoption Platform (DAP): Take a look at our company culture: Check out the latest WalkMe updates: out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid