35 Help Desk Positions jobs in Ireland

Project Support Analyst / Scheduler (Integrated Project Planning Contract | 6 Months | 2 Days Onsite (West Dublin) | Strong Daily Rate My client is seeking an experienced Project Support Analyst / Scheduler to support a large-scale SAP transformation programme. This role will provide integrated project planning and programme support, ensuring schedules, dependencies, and reporting are maintained accurately across all workstreams. Key Responsibilities Maintain integrated programme schedule across all workstreams Consolidate PM plans into a single MS Project/Smartsheet view Track dependencies, milestones, and critical path across Build, Test, Cutover, and Run Support RAID log management and status reporting Provide project administration support, including governance packs, minutes, follow-ups, and document control Role Details Location: West Dublin, 2 days onsite per week Contract Length: Initially 6 months Start Date: ASAP Rate: Market Rate Additional Information Immediate interviews with prompt start date available. Applicants must be eligible to work full-time in Ireland without restrictions. For more information, please contact Scott Hool in confidence. Reperio Human Capital acts as an Employment Agency and an Employment Business. Skills: Project Support Analyst RAID Planning

Project Support Analyst / Scheduler (Integrated Project Planning Contract | 6 Months | 2 Days Onsite (West Dublin) | Strong Daily Rate My client is seeking an experienced Project Support Analyst / Scheduler to support a large-scale SAP transformation programme. This role will provide integrated project planning and programme support, ensuring schedules, dependencies, and reporting are maintained accurately across all workstreams. Key Responsibilities Maintain integrated programme schedule across all workstreams Consolidate PM plans into a single MS Project/Smartsheet view Track dependencies, milestones, and critical path across Build, Test, Cutover, and Run Support RAID log management and status reporting Provide project administration support, including governance packs, minutes, follow-ups, and document control Role Details Location: West Dublin, 2 days onsite per week Contract Length: Initially 6 months Start Date: ASAP Rate: Market Rate Additional Information Immediate interviews with prompt start date available. Applicants must be eligible to work full-time in Ireland without restrictions. For more information, please contact Scott Hool in confidence. Reperio Human Capital acts as an Employment Agency and an Employment Business. Skills: Project Support Analyst Pharmaceutical Contract

My Dublin based client is recruiting for a Project Support Analyst / Scheduler this is a 6 month contract role with a view to be extended. Schedule Management: Develop, maintain, and update the integrated programme schedule across all workstreams, ensuring alignment with overall delivery timelines. Consolidation of Plans: Collect and integrate individual project manager schedules into a unified view within MS Project/Smartsheet to provide clear oversight of programme progress. Tracking & Monitoring: Proactively track dependencies, milestones, and the critical path across Build, Test, Cutover, and Run phases, highlighting risks or delays that may impact delivery. Risk & Issue Support: Assist in the management of RAID logs (Risks, Assumptions, Issues, and Dependencies), ensuring accurate capture, monitoring, and reporting to stakeholders. Reporting & Governance: Prepare and support the production of status reports, governance packs, and other key programme documentation to enable informed decision-making. Project Administration: Provide end-to-end project administration support, including meeting coordination, preparation of minutes, follow-up on actions, and document control to maintain accurate records. HOW TO APPLY: To apply for this role, please submit your updated CV. If your skills and experience match job requirements, you will be contacted to discuss your application in detail. SIMILAR ROLES OPEN: As a specialized recruitment agency, we also have several other permanent and contract roles available. Visit our website for more information or explore additional opportunities. Skills: Project Support Analyst Scheduler Project Management Reporting Monitoring Project Administration Schedule Management

PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients' capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us become one of the world's largest providers of traditional and nontraditional solutions for companies that need financing and investors who seek strong risk-adjusted returns. Since 1971, our people have shaped our organization through a high-performance inclusive culture, in which we celebrate diverse thinking. We invest in our people and strive to imprint our CORE values of Collaboration, Openness, Responsibility and Excellence. We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader and trusted advisor to our clients. 2026 Summer Internship - Trade Support Analyst, Dublin Internship positions are located in Dublin, Ireland You're eligible to apply if you: Are an undergraduate currently pursuing a degree with an expected graduation date of December 2026 - June 2027 Must be able to begin full time employment at a PIMCO office between January 2027 - August 2027 Have a minimum, predicted, 2:1 from an accredited university Are business proficient in English You'll excel as a Trade Support Analyst if you: Demonstrate advanced Microsoft Excel skills (Excel-based calculations, presenting data in the accurate format, simple macro builds, using Excel functions to analyze data). Have proficiency in at least one of the following: Python, SQL, and/or VBA. Show a strong interest in the financial markets, macroeconomics, and investment finance. Possess outstanding analytical skills with the ability to function efficiently and problem-solve in a fast paced and time-critical environment. Show outstanding communication skills which enable you to operate in a complex financial and mathematical environment. Show the following traits: ethical, collaborative, organized, flexible, high energy, self-starter, accountable, humble. Have undertaken finance, fixed income, and/or capital markets coursework (recommended but not required). Responsibilities of the role include: Ensuring investment objectives are reflected across portfolios in scope. Monitoring portfolio positions and products versus client guidelines in concert with Compliance team. Coordinating with Portfolio Management on re-balancing of portfolios. Utilizing proprietary risk systems for monitoring portfolio exposures. Assisting in account transitions and cash flow management. Conducting performance and attribution analyses. Responding to ad hoc requests from the Portfolio Management team. See yourself as a Trade Support Analyst: You'll serve in a dynamic role alongside Associates on the team, providing key support across Portfolio Management and Trading desks. Trade Support Analysts directly support Associates, Traders, and Portfolio Managers. They build relationships internally with Account Managers, Product Managers, Legal and Compliance counterparts, Operations teams, and other Portfolio Associate teams across the firm's global offices. On a day-to-day basis, Trade Support Analyst use their mathematical and fixed income training to actively monitor portfolios to assist Portfolio Managers in managing risk and client assets. Trade Support Analysts are routinely encouraged to provide creative solutions and develop key tools and reporting methods to support the Portfolio Management team. You'll develop meaningful partnerships through cross-department training and a collaborative team project. Throughout the course of the summer, you'll be encouraged to showcase an understanding of advanced fixed income concepts and general portfolio management concepts, while operating in an inspiring environment. The PIMCO Internship Experience: The PIMCO Internship Program runs between Monday, June 8th - Friday, August 14th, 2026, with the expectation that you will be available for the full duration of the program During Week 1, you'll participate in PIMCO Fundamentals Training, providing you with the skills, knowledge, and relationships that will prepare you for success Alongside your colleagues, participate in PIMCO's Global Month of Volunteering, developed to heighten the impact of our employees' worldwide volunteer efforts Join us for a variety of cross-divisional education, networking & social events! Your supervisor, peer mentor, senior leaders and team offer guidance and mentorship throughout the summer You'll receive feedback at mid- and end-of-summer as part of a formal review process to keep you on the path to meeting your summer goals Want to learn more? Hear about The PIMCO Internship Experience from past interns As a PIMCO intern, you'll receive competitive compensation, along with a transition bonus to help with relocation to one of our office locations How you should apply: Applications open in September 2025. We review applications on a rolling basis and encourage you to apply by submitting your resume as soon as you are ready. What to expect during the interview process: After we receive your application, we will conduct an initial review of your resume If you are selected to move forward, you will have the opportunity to showcase your interests, skills, and personality by completing a one-way video interview If you are chosen to proceed after the video interview, you will then take an assessment Once you complete the assessment, you will have a final round of live interviews with us conducted live via video conference. Interviews typically consist of behavioral and technical concepts, as well as an Excel assessment. PIMCO is an equal opportunity employer committed to creating an inclusive, cognitively diverse environment. For more information on PIMCO and Career Opportunities, please visit Equal Employment Opportunity and Affirmative Action Statement PIMCO recruits and hires qualified candidates without regard to race, national origin, ancestry, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender (including gender identity and expression), age, military or veteran status, disability (physical or mental), any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other basis such as medical condition, or marital status under applicable laws. Applicants with Disabilities PIMCO is an Equal Employment Opportunity/Affirmative Action employer. We provide reasonable accommodation for qualified individuals with disabilities, including veterans, in job application procedures. If you have any difficulty using our online system due to a disability and you would like to request an accommodation, you may contact us at and leave a message. This is a dedicated line designed exclusively to assist job seekers with disabilities to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.

INNOVATE is an established ICT Services company based in Co. Wexford, delivering secure, modern, and resilient IT infrastructure solutions to organisations across Ireland. We are seeking passionate graduates to join our 2-Year Graduate Programme as Customer Advocates within our Service Desk Team. This role is designed for individuals who want to champion the customer experience, ensuring every interaction is handled with care, urgency, and professionalism.

As the first point of contact, you will be the voice of the customer advocating for their needs, coordinating technical support, and ensuring their issues are resolved efficiently. You will gain hands-on experience in IT service delivery, develop a deep understanding of customer-centric support, and build a pathway into roles focused on service excellence, customer success, or technical leadership.

Key Responsibilities

• Serve as the primary advocate for clients, ensuring their service requests are understood and prioritised.
• Log, triage, and assign tickets using ConnectWise or similar ITSM platforms.
• Coordinate with engineers to ensure timely and empathetic issue resolution.
• Monitor ticket queues and escalate where necessary to meet SLAs and customer expectations.
• Assist in scheduling and dispatching engineers for onsite and remote support.
• Maintain clear and accurate documentation of service activities and client communications.
• Support the preparation of service performance reports, highlighting customer impact.
• Shadow engineers to gain exposure to Level 1 troubleshooting and IT fundamentals.

Development Path

Over the 2-year programme, you will:

• Build a strong foundation in customer-focused IT service delivery.
• Develop skills in communication, empathy, and problem-solving.
• Gain exposure to core IT concepts such as networking, cloud, and cybersecurity.
• Progress from coordination into hands-on support or customer success roles.
• Learn ITIL practices and service desk management principles.
• Choose a career track towards Customer Success, Service Delivery Management, or technical specialisation.
• Receive mentoring, structured training, and on-the-job learning.

What This Role Can Lead To

This role is a stepping stone to:

• ITIL Process Owner or Analyst driving service improvements and customer-centric processes.
• Specialist Technical Roles in Infrastructure, Networks, or Cybersecurity, with a strong customer lens.

What Were Looking For

• A recent graduate with a 3rd level qualification in IT, Computer Science, Engineering, Business, or a related field.
• A genuine passion for technology and customer experience.
• Excellent communication and organisational skills.
• A proactive, empathetic mindset with a drive to solve problems.
• Strong attention to detail and a collaborative spirit.
• Familiarity with Microsoft Office 365, Teams, or ticketing systems is an advantage.

Role Overview: We are delighted to announce the position of B2C Service Desk Representative within the Service Delivery Department. This role is a temporary Fixed Term Contract role based in our Support Office in Sword until the end of January 2026. Role Synopsis: As a B2C Service Desk Representative, your primary responsibilities will be to response to customer queries through case management tool and phone calls, deal with customer complaints and escalate to management where necessary and handle B2C order exceptions. The role is also responsible in ensuring that all case owned by the Service Delivery Team are responded to in accordance with the agreed Service Level Agreement (SLA). You will be set with daily tasks set out by the team lead and manager along with any other tasks relating to B2C services. The ideal candidate will have the ability to display strong organisational skills and the ability to work within a team as well as demonstrating excellent customer service at all times. All calls are measured and used as part of an on-going call quality process. You will have experience in working to tight deadlines and have strong problem-solving abilities. Candidate Profile: Knowledge of B2C Sales Order Management and Fulfilment Excellent relationship building skills Knowledge of Microsoft AX Exceptional time management and organisational skills A problem solver with a drive for prompt resolution Strong Microsoft skills Goal orientated and self-motivated Skills: Customer Service Attention to detail problem solving skills.

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**Opening:**
WalkMe (NASDAQ: WKME) is growing and we want you to join us! Have you ever wanted to work for an industry leader? Well, how about an industry creator! At WalkMe, we're not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment. And with over 2,000 clients, including more than a third of Fortune 500 companies, working with us daily, we're changing how enterprises interact with their technology.
So, if you're looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!
As a Technical Support Engineer, you will report to the Support Manager. You will be the trusted point of contact for WalkMe's portfolio of customers, beginning from the point of sale and extending through onboarding, project success, and renewals. As a Technical Support Engineer, you will play a crucial role in delivering prompt and effective solutions to our customers, ensuring we meet our Service Level Agreements (SLAs) and achieve high customer satisfaction. Additionally, you will actively contribute to our knowledge base and customer community, enhancing the overall customer experience.
*** Working Days - Monday to Friday
**Lists:**
Why Join Us?
Become part of a culture that values innovation, teamwork, and professional growth. At WalkMe, you'll have opportunities to develop your skills and advance your career in a supportive and dynamic setting.
What will you actually be doing?
+ Communicate with customers via email, live chat, and screen shares.
+ Act as a trusted advisor to our customers, promoting product knowledge and self-sufficiency.
+ Develop in-depth knowledge of our products and their features.
+ Engage with customers to understand and fulfill their goals with our solutions.
+ Apply and share best practices for optimal use of our products.
+ Innovate and propose ideas for enhancing the overall customer experience.
What should you bring to the table?
+ 1 year experience in software support or customer service.
+ Fluent in English (verbal and written). - Must
+ Problem-solving skills with a customer-first approach.
+ Knowledge of HTML, jQuery, CSS (please specify your level).
+ Experience in various communication formats (written, live chat, conference calls, in-person).
+ Ability to grasp and articulate new technologies quickly.
+ Proficient in using application logs, browser dev tools, and other diagnostic tools.
+ Independent and teamwork capabilities.
+ Poise and articulation in challenging customer interactions.
+ Availability to work onsite at our TLV office 3 times a week.
+ Working Days - Monday to Friday
**Closing:**
Why WalkMe? As one of the world's leading SaaS companies, WalkMe enables you to partner with some of the most creative, innovative, and dedicated people in the business. And when we're not hard at work powering digital adoption, you'll find us relaxing with a cup of coffee.
So why should you work for WalkMe? For starters:
+ We're ranked by Dun & Bradstreet as one of the TOP 20 software companies to work for in Israel.
+ We were recognized by Deloitte as the 6th fastest growing software company in the world.
+ We're publicly traded on the Nasdaq stock exchange.
+ We provide you with the latest cutting edge tech to power your work while developing and advancing your career
+ We manage at eye-level, giving you the chance to work with anyone at the company. Want to pitch an idea to one of WalkMe's founders or work on a project with our CEO? You've come to the right place.
+ We recognize that you have a life outside the office. Whether it's picking up the kids or taking some time off for yourself, we make sure you keep your work-life balance.
And that's just the beginning! We could go on and on, but it would probably be easier to just apply and find out more.
Learn more about Digital Adoption Platform (DAP): Take a look at our company culture: Check out the latest WalkMe updates: out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

**Job Summary**
We are looking for an experienced technical support specialist who excels in diagnosing and troubleshooting complex software and network systems, providing top-tier assistance through various channels. The ideal candidate should be skilled in addressing escalated issues, collaborating with engineering teams, and enhancing products. Proficiency in customer installation, training, and knowledge base management is essential, along with a dedication to fostering positive customer relationships in a technical environment.
**Job Requirements**
+ Good understanding of:
- Storage concepts and infrastructure
- Database principles, (mysql)
- Networking concepts (DHCP, TCP/IP, UDP, SNMP, packet traces etc)
- Windows and Linux Operating Systems
+ Basic understanding of
- Hypervisor (Hyper-v/VmWare)
- Remote authentication methodology (LDAP, SAML etc)
- Data protection and backups
- Storage protocols (iSCSI, FC, FCoE, NFS, SMB/CIFS)
- RestAPI methodology
+ Knowledge of the following technologies will be considered an asset
- OnCommand products suite
- NetApp Storage System operating systems such as Data ONTAP
- Scripting or programming languages such as Python, JAVA, Perl, etc.
- The usage of tools, logs, and support tools needed to analyze system issues (such as perfstat, packet traces, ASUP logs, etc.)
- NetApp High-Availability (HA) technology
- NetApp / industry relevant certifications (i.e. NCDA, NCSE, CCNA, RHCA, VCP, MCSA, etc)
- Kepner-Tregoe methodology, Knowledge-Centered Service (KCS) methodology
**Your Profile**
+ A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience
+ 2+ years of experience in a relevant technical support role
+ Good written and verbal communication skills in both German, Italian or Hebrew(B2+) and English
+ Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations
+ Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
+ Ability to follow standard engineering principles and practices
+ Creative approach to problem solving
+ Fluent in English + any of the following languages: German, Italian, or Hebrew

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.