What Jobs are available for Help Desk Roles in Ireland?

Job Introduction

Helpdesk Administrator

Location: Dublin 7

Salary: €36,000

Contract Type: Permanent, Full-time

About the Role

We're looking for a proactive and professional Helpdesk Administrator to join our Administration team. You'll be the first point of contact for facilities management requests, supporting both our on-site teams and clients. This is a key role where excellent communication, organisation, and customer service skills are essential.

What You'll Do

• Act as the first point of contact for facilities helpdesk queries.
• Log, update, and close requests on our helpdesk system (CMMS).
• Liaise with on-site FM, caretakers, and cleaning staff to ensure swift resolution of issues.
• Manage work orders in line with contractual KPIs and SLAs.
• Analyse reports and ensure requests are progressed on time.
• Support monthly reporting, invoicing, payroll, and accounts administration.
• Raise purchase orders and process supplier queries.
• Assist with audits, meetings, and contract administration.
• Provide general office and admin support as required.

What We're Looking For

• Strong administration and customer service experience.
• Proficient in Microsoft Office (Excel – advanced, Word, Outlook).
• Previous experience in a similar helpdesk or office administration role.
• Excellent communication skills and strong attention to detail.
• Ability to prioritise, make decisions, and work well under pressure.
• Confident in bookkeeping, accounts processing, and reporting.
• A self-motivated, enthusiastic, and professional approach.

Why Join Us?

• Be part of a supportive and collaborative administration team.
• Varied role with opportunities to learn and develop new skills.
• A chance to play an important role in delivering high-quality facilities management services.

Job Description:

Our client, an SME based in South Dublin, is seeking a Helpdesk Supervisor to lead a small team of support engineers, ensuring the effective handling of IT incidents and service requests in a fast-paced environment.

Job Responsibilities

• Supervise a team of 2–3 Helpdesk Engineers, providing guidance and escalation support.
• Oversee the daily operations of the IT helpdesk, ensuring tickets are responded to and resolved within agreed timeframes.
• Manage ticketing system workflows, ensuring all incidents and requests are tracked accurately.
• Act as a key escalation point for technical issues and complex support cases.
• Ensure adherence to incident response protocols and service delivery standards.
• Monitor team performance and support professional development.
• Contribute to improving helpdesk processes and documentation.
• Collaborate with wider IT teams to ensure seamless service delivery.

Experience Required

• Minimum 4 years of IT support experience with at least 1 year in a supervisory or lead role.
• Strong experience in managing helpdesk ticketing systems and incident response.
• Proven ability to lead and develop small teams in a support environment.
• Excellent problem-solving and communication skills.

Desirable Skills

• Familiarity with ITIL or similar service management frameworks.
• Hands-on experience with remote desktop tools and Active Directory.
• Exposure to on-prem and cloud-based IT environments.
• Experience with metrics tracking and reporting for helpdesk operations.

Educational Requirements

• Third-level degree in Information Technology, Computer Science, or a related discipline.

Working Hours & Benefits

• Monday to Friday schedule with standard business hours.
• Hybrid working options available.
• Competitive salary and benefits package.

HOW TO APPLY:

If you are interested in this role, please apply for this role with your updated CV

Help Desk Level 1 IT Engineer

Onsite

Kilkenny

€32K -€37K

MPG Recruitment are thrilled to be working with a well established MSP who are seeking a motivated and customer-focused
Level 1 IT Engineer
to join their busy team. This role is primarily onsite, providing first-line technical support and assistance to clients across a variety of industries.

Responsibilities:

• Provide onsite and remote Level 1 support for hardware, software, networking, and end-user issues.
• Log, track, and resolve incidents through the service desk system within agreed SLAs.
• Escalate issues to senior engineers when necessary.
• Deliver excellent customer service, ensuring clear communication with clients at all times.

Requirements:

• Minimum 1 year of IT support experience (MSP experience an advantage).
• IT-related degree or equivalent qualification preferred.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Full, clean driver's licence and access to own car (not essential but beneficial).

This is an exciting role to grow your skills within a well established company. If this is the role for you, please forward your CV to

MTech Mobility Help Desk Support provides call center support for our customer's mobile devices and associated applications. As part of our Help Desk Support team you will have the opportunity to diagnose and triage customer issues within the travel, hospitality, health and transportation industries utilizing state of the art remote control tools and applications. Along with those responsibilities you will also be required to maintain an efficient and productive work area that will allow you to preform your duties in a professional and effective manner. In house training will be provided to suitable candidates .

This position is home based, within Ireland, as it is a weekend shift.

Shift:

10am to 10pm Saturday and Sunday.

Main Responsibilities

· Remote diagnostics, troubleshooting, analysis and resolution of support issues.

· Follows established process and procedures to provide support to customers via all contracted channels (phone, email, chat).

· Works effectively with other management and customers to quickly address problems as they arise.

· Maintains a high degree of technical knowledge relating to supported products.

· Properly log all information into the problem management system.

· Escalate issues to the appropriate contacts in a timely manner and ensure end users are aware of changes to original expectations in accordance with procedural guidelines.

· Contribute authoring, reviews, and updates of Knowledge Management repositories.

· Contribute to ongoing Quality Improvement initiatives.

· Represents the company in a professional and business like manner and communicate effectively with customers and other team members.

· Performs other related tasks, as assigned.

· Inform management of recurring problems, trends as identified

· Stay current with system information, changes and updates

Key Competencies

· Help Desk or Call Center experience and troubleshooting.

· Ability to work in a collaborative work environment.

· Willingness to contribute and support a Knowledge sharing culture.

· Positive Attitude and Customer Focus.

· Excellent Communication Skills (Verbal, Written, Interpersonal, Proactive listening).

· Balance multiple & shifting priorities

· Innovative thinking and problem solving

· Effective time management

Requirements:

- All applicants must have the legal right to work in Ireland. Non-EU/EEA Nationals must possess a valid employment permit and the appropriate immigration stamp to be eligible for this position.

Desirable but not required:

• Languages: German, Italian, French, Spanish, Portuguese.

Job Types: Part-time, Permanent

Pay: From €14.00 per hour

Benefits:

• Flexitime
• Work from home

Work Location: Remote

Are you ready to innovate, grow, and collaborate?

Welcome to the heart of the Digital Renaissance.

We are Relatech, an Italian tech company founded in 2001, now operating across 14 locations in Italy and abroad. We are the beating heart of an ecosystem that delivers both technological and human value to businesses.

With 800+ professionals and advanced expertise in Cloud , Cybersecurity , AI , AR/VR , IoT , and Blockchain , we build end-to-end solutions that create real-world impact.

At the core of our vision is the individual. We democratize technology to enhance accessibility and build a more inclusive and sustainable future.

Help Desk Specialist:

What You'll Do

A leading player in the banking sector operating in Luxembourg is seeking a motivated and reliable Junior Help Desk Specialist to support its Facility Management Department. The role involves working in a structured and security-focused environment where IT operations and identity management are critical.

The selected candidate will join the IT Help Desk team and provide first-level support for internal users. The role includes incident and request management via ticketing tools, IT asset and system support, and assistance in security patching and identity governance activities.

Manage support requests and incidents via ServiceNow (SNOW)

Monitor and analyze system vulnerabilities using Nessus (Tenable)

Support patch management activities with PatchMyPC and Windows Update

Assist in software deployment and troubleshooting through SCCM

Administer and maintain Active Directory (AD) and entra ID

Collaborate in identity governance activities using SailPoint

Provide technical support for hardware and software issues at Level 1

Escalate complex issues to Level 2 support teams as needed

Draft and update technical documentation and operational reports

Technical Skills

At least 1 year and up to 5 years of previous experience in Help Desk or Service Desk roles

Experience in Help Desk or IT Support roles

Familiarity withticketing systems like ServiceNow

Understanding of vulnerability scanning tools (Nessus)

Knowledge of patching tools (PatchMyPC, Windows Update)

Exposure toSCCM, Active Directory, entra ID

Awareness ofidentity governance concepts and tools (e.g., SailPoint)

Solid understanding of Windows OS environments

French: Fluent or native (required); English and Italian are a nice to have

Where I will be: Luxembourg

Soft Skills & Attitude

Strong troubleshooting and problem-solving abilities

Good communication and interpersonal skills

Detail-oriented and organized

Team player with willingness to learn

Ability to work in a structured, compliance-driven environment

What We Offer

A dynamic, young, and fast-growing environment

Flexible thinking and working approaches

Hands-on experience in a stimulating, project-based context

Opportunities to learn from industry professionals

On-the-job training (and more)

The chance to work on real projects with tangible impact

The chance to work on real projects with tangible impact

Inclusion & Equal Opportunity

We believe in people, diversity, and meritocracy. Our recruitment processes are open to everyone—regardless of gender, ethnicity, orientation, or ability. For us, talent is a matter of energy, not labels.

Discover more about us #BTO

Explore our world

Helpdesk Engineer

Job Description:

Our client, a technology-focused organisation, is seeking a skilled IT Support Engineer to provide comprehensive technical assistance to end-users. This role combines helpdesk support and on-site field services across a broad range of systems and applications. The role is 50% hybrid but does require someone who can drive (Full Driving License needed).

Job Responsibilities:

• Deliver 1st and 2nd line support via phone, email, and remote access tools.
• Conduct on-site troubleshooting for hardware, networking, and software issues.
• Support and maintain desktop, laptop, printer, and mobile device operations.
• Manage and support Microsoft 365, Windows environments, Azure, and Active Directory.
• Resolve issues with business-critical applications and core systems.
• Handle user account setups, system updates, and patch management.
• Maintain detailed documentation for incidents, solutions, and changes.
• Escalate complex issues to senior engineers or third-party vendors as needed.
• Provide outstanding customer service and maintain professional communication at all times.

Experience Required:

• Minimum 2 years' experience in a helpdesk or field-based IT support role.
• Proficiency in Windows OS, Microsoft 365, Azure, and Active Directory.
• Solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, and Wi-Fi.
• Practical experience troubleshooting IT hardware and peripherals.
• Experience using helpdesk/ticketing systems.
• Strong problem-solving and communication skills.
• Ability to work independently and manage workloads efficiently.
• Full driving licence and access to personal transport.

Desirable Skills:

• Familiarity with label printers and barcode scanners.
• Experience using FreshService or similar helpdesk platforms.
• Exposure to Microsoft Intune or other mobile device management tools.
• Knowledge of Linux/macOS environments.
• Competency in SQL for basic querying or data analysis.
• Understanding of API integrations (REST/SOAP).
• Experience with ERP systems such as Infor M3.
• Awareness of ITIL principles and practices.
• Industry certifications (e.g. CompTIA, Microsoft, Cisco, ITIL).

Educational Requirements:

• A recognised third-level qualification in Computer Science, Information Technology, or a related field.

Working Hours & Benefits:

• Monday to Friday schedule with flexibility.
• Hybrid working model.
• Competitive salary.
• Bonus structure.
• Pension scheme.
• Life assurance cover.

HOW TO APPLY:

If you are interested in this role, please apply with your updated CV.

Helpdesk Support (Junior)

Location: Dublin 4 (Onsite)

Contract Start Date: 30th September 2025 (Non negotiable)

Contract Duration: 6 weeks

Working Hours: Monday to Friday, 9:30 AM – 5:30 PM

Role Overview

We are seeking two Helpdesk Support Junior Resources to provide frontline IT support in a dynamic and customer-focused environment. The ideal candidates will be responsible for diagnosing and resolving technical issues while ensuring a seamless IT experience for users.

Key Responsibilities

• Serve as the first point of contact for users experiencing IT issues.
• Diagnose and resolve hardware, software, and network-related problems.
• Provide clear and effective communication to users to address and troubleshoot IT concerns.
• Manage user account permissions and troubleshoot connectivity issues.
• Work closely with the IT team to manage and prioritize assigned support tickets.

Mandatory Requirements

• Experience: Minimum of two years' experience in a frontline IT support role, handling diverse customer needs.
• Availability: Must be available to commence work on 30th September 2025 (Non negotiable).
• Qualifications: Must hold an industry-recognized IT qualification or equivalent.
• Language Proficiency: Must have strong English language skills.
• Work authorisation: Full-time – covering at least the 6-week duration of the contract.

Key Experience, Competencies & Skills

• Minimum of one year of relevant IT support experience.
• Strong troubleshooting skills on MS Office, email applications, and MS operating systems (Windows 10 & 11).
• Experience supporting a diverse customer base.
• Hands-on experience with Windows (10, 11), Linux, and/or Unix. Apple Mac experience is essential.
• Good knowledge of Novell account management.
• Familiarity with mobile operating systems such as Apple iOS and Google Android.
• In-depth knowledge of MS Office applications and internet browsers.
• Proficiency with email clients such as Gmail and Outlook.
• Understanding of printing technologies.
• Excellent interpersonal skills, with the ability to provide technical support to staff at all levels and liaise with external IT service providers.
• Strong diagnostic and problem-solving skills.
• Ability to work both independently and collaboratively within a multidisciplinary IT team.

If you are a proactive IT support professional with a passion for customer service and technical problem-solving, we encourage you to apply

Job Type: Fixed term

Contract length: 6 weeks

Pay: €32,000.00 per year

Benefits:

• On-site parking

Work Location: In person

Help Desk Level 1 IT Engineer / IT Field Engineer

Onsite

Kilkenny

€35K -€45K

MPG Recruitment are thrilled to be working with a well established MSP who are seeking a motivated and customer-focused
Level 1 IT Engineer
to join their busy team. This role is primarily onsite, providing first-line technical support and assistance to clients across a variety of industries.

Responsibilities:

• Provide onsite and remote Level 1 support for hardware, software, networking, and end-user issues.
• Log, track, and resolve incidents through the service desk system within agreed SLAs.
• Escalate issues to senior engineers when necessary.
• Deliver excellent customer service, ensuring clear communication with clients at all times.

Requirements:

• Minimum 1 year of IT support experience (MSP experience an advantage).
• IT-related degree or equivalent qualification preferred.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Full, clean driver's licence and access to own car (not essential but beneficial).

This is an exciting role to grow your skills within a well established company. If this is the role for you, please forward your CV to

IT Helpdesk Support Engineer -
Fast Track to AWS & Cybersecurity Certifications

• Join a Global Financial Powerhouse in Dublin
• Work Hands-On with the Latest Microsoft 365 & Cloud Tech
• Full Support for AWS, Microsoft & Security+ Certifications

Are you an ambitious IT support professional? This is your opportunity to launch your career from the Helpdesk into the Cloud, Cybersecurity, and beyond with one of Ireland's top-tier financial firms, where you can
grow without limits
.

Based in the heart of Dublin, this global investment firm isn't just offering a job; it's offering a
career trajectory
. You'll join a collaborative, high-performance IT team supporting around
95 users
, including senior stakeholders and C-level executives. Expect a fast-moving environment, real responsibilities from Day 1, and structured support to help you grow and
get certified
.

Whether you're passionate about infrastructure, cloud tech, or want to break into security, this is where your journey levels up. You'll be hands-on with the latest tools in a
Microsoft 365
environment and help drive infrastructure improvements. Get supported every step of the way to earn certifications in
AWS
,
CompTIA Security+
, and
Microsoft
. The team follows a
hybrid work model
: 4 days in-office and 1 day remote, with flexibility for personal needs.

What You'll Be Doing

• Contribute to
  improving IT processes
  and service delivery across the business
• Be the
  go-to tech hero
  for day-to-day support, and troubleshooting issues
• Collaborate in project work and infrastructure upgrades with senior engineers
• Get exposure to
  systems monitoring, security practices, and cloud platforms

What You'll Bring

• 1–2 years
  in an
  IT Helpdesk or IT Support
  role
• An IT-related diploma or degree
• Familiarity with
  Microsoft 365
  , Windows environments & basic networking

€35,000 - €45,000 base salary +
Annual Bonus + Pension + Private Healthcare

Ready to Accelerate Your Career?

Reach out to
Serena Akbib
confidentially at or send your CV to

Explore more roles at:

About Archer Recruitment

Archer is a specialist IT Recruitment Consultancy based in Ireland. We connect ambitious tech professionals with high-impact roles across the country.