686 Help Desk Specialist jobs in Ireland

About Us

Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.

In recent years, we have experienced significant growth, expanding our services and global presence.

With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.

Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.

Role Overview

Planet is looking for an enthusiastic AppOps Engineer to join its dynamic team. The successful candidate will play a vital role in maintaining the health and operational integrity of Planet's systems by monitoring their availability and performance in real-time.

What You Will Do

In this role, you will be responsible for monitoring critical systems within Planet's payment, hospitality, and retail services. The primary focus will be on ensuring production availability, and stability, and availability through proactive monitoring. You will work in rotational shifts to ensure 24/7 support and maintain the highest level of service.

• Monitor the stability, availability, and reliability of Planet's infrastructure and application services, focusing on payment, hospitality, and retail systems.
• Ensure production systems remain stable and available through proactive and continuous monitoring.
• Identify, escalate, and assist in resolving service incidents alongside Planet's support teams to minimize impact on end-users and business operations.
• Work collaboratively with cross-functional teams to implement preventive measures that reduce the risk of service disruptions.
• Document, track, and manage issues, resolutions, and workarounds using the support ticketing system.
• Propose enhancements to improve the overall quality of Planet's production services.
• Participate in shift handovers and maintain seamless communication between team members across shifts.

Who You Are

• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• Preferred experience in Technical Support, Service Delivery, or a similar role.
• Good problem-solving abilities and the capacity to make informed decisions under pressure.
• Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.
• Experience in application support of applications running on Windows or Linux and technologies such as Tomcat, IIS, SFTP solutions such a Globalscape, F5 load balancers.
• Experience with monitoring tools such as Coralogix, DataDog, Netreo, and Solarwinds is beneficial.
• Familiarity with Jira or similar ticketing systems.
• Knowledge of payment systems and financial applications is an advantage.
• Willingness to work rotational shifts, including nights, weekends, and holidays.
• Excellent communication and interpersonal skills.
• Outstanding written and verbal reporting abilities.

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce.
We would love to hear from you – Apply now
.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

Motor Distributors Limited, the exclusive importer and distributor of Mercedes Benz, smart, BYD and XPENG in Ireland wishes to recruit a Technical Support Specialist to join our Passenger car After-Sales Department, based in our Head Office on the Naas Road, Dublin 12.

The successful candidate will assist with the following duties.

Main duties and responsibilities to include:

• Providing technical support to our Dealer Network.
• Liaising with Manufacturers on technical issues.
• Supporting technical training for the Dealer Network.
• Providing excellent levels of customer support.
• Resolving complaints.
• Carrying out technical office administration.

The successful candidate will ideally:

• Be a qualified Motor Technician, with a minimum 3- 4 years' experience.
• Possess a strong technical background, with a proven track record in Motor Vehicle After-Sales.
• Have good I.T. and analytical skills, and high level of attention to detail.
• Display excellent customer service and communication skills.
• Be self-motivated, with the ability to work on own initiative.
• Have strong interpersonal skills, with the ability to gain the respect of our Dealer network.
• Have a positive attitude toward achieving results and meeting deadlines.
• Work well as part of a team.
• Have a full, valid driving licence.
• Be willing to travel to Dealer Branches, and Manufacturers facilities as required.
• Experience in a similar role would be an advantage.

If you meet the above criteria and wish to be considered for this position, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae.

Job Types: Full-time, Permanent

Work Location: In person

Location
: Dublin, Ireland

Hybrid
: 3 days per week in the office

The
Technical
Support Specialist
will be responsible for providing technical support for our Tricentis catalog with a concentration on our Tricentis Tosca product.
The Support Specialist will work from the SAP subsidiary in Dublin, Ireland.
Responsibilities

• Technical analysis and processing of requests from all customer segments.
• Responding to issues, requests and inquiries via self-service cases, live chat, phone, and video.
• Identify & organise cases according to priority and escalate cases to engineers when necessary.
• Make suggestions and help improve internal documentation and knowledge-based content.
• Collaborate with customers to deliver a superior customer experience, leveraging effective communication and problem-solving skills to ensure their needs are met with satisfaction.

Qualifications

• 5+ years' experience in SaaS product support - Platinum/Gold support experience a plus.
• English fluency is mandatory for this role. German is considered an advantage. Strong analytical, organizational, written, and verbal communication skills.
• Broad spectrum of basic technical knowledge in the areas of databases, programming, and network technology.
• Ability to easily familiarize yourself with complex software applications.
• SAP applications usage and SAP business processes knowledge is a plus.
• Approach problems in an analytical and solution-oriented manner.
• Proven track record in a strong customer facing support role.
• Previous experience with QA/automation testing tools is a plus, but not required.

Tricentis Core Values
Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.

• Demonstrate Self-Awareness: Own your strengths and limitations.
• Finish What We Start: Do what we say we are going to do.
• Move Fast: Create momentum and efficiency.
• Run Towards Change: Challenge the status quo.
• Serve Our Customers & Communities: Create a positive experience with each interaction.
• Solve Problems Together: We win or lose as one team.
• Think Big & Believe: Set extraordinary goals and believe you can achieve them.

Why You'll Love Working At Tricentis

• Supportive and engaged leadership team
• Career path and professional and personal development
• Hybrid work environment (3 days in the office/week)
• Our commitment to diversity and inclusion runs deep. We actively seek out those with different perspectives and consciously take steps to ensure everyone has a voice
• We're a global company

JOB TITLE: Technical Support Specialist

LOCATION: Head Office, Naas Road, Dublin 12

CONTRACT TYPE: Permanent Full-Time

REPORTING TO: Service Manager

About Us:

Part of the Wolseley group of companies, the Hevac Group is one of Ireland's leading commercial, industrial, and high-density residential HVAC systems providers. We supply heating and cooling products and systems to the building services market via HVAC Contractors and Consultancy Practises, adding value with our in-house product specialists and engineers.  We have the ability to supply a full project package from capital plant equipment to the distribution pipework. 

The Hevac Group is the only company in Ireland that can offer this total project capability under one roof and has been at the forefront of new technologies and trends for many years.

The Role:

We are looking for a proactive and customer-focused Technical Support Specialist to join our growing team. In this role, you'll be the first point of contact for technical queries, providing expert support to customers, Field Engineers, and internal teams. You'll troubleshoot issues, guide users through solutions, and ensure a high standard of service delivery.

The Person:

The ideal candidate will thrive on helping others, enjoy technical challenges, be a clear communicator and a pro-active team player.

Key Responsibilities:

• Uphold the company values at all times.
• Provide first-line technical support, fault-finding and troubleshooting assistance to our customer base and service network on our complete product portfolio.
• Diagnose and resolve hardware, software, or system issues related to our range of products.
• Escalate complex issues to senior engineers or product teams when necessary.
• Maintain accurate records of customer interactions, warranties and technical issues on our CRM system
• Assist in the creation of user guides, FAQs, and technical documentation.
• Collaborate with service, engineering, and sales teams to ensure customer satisfaction.

Skills and Experience:

• A qualification in engineering or a related technical field.
• Proven experience in a technical support or helpdesk role, ideally in HVAC products.
• Strong problem-solving skills and a logical approach to troubleshooting.
• Excellent communication skills with the ability to explain technical concepts clearly.
• Familiarity with CRM systems.
• Ability to work independently and manage multiple priorities.
• Professional level of English, both written and oral.
• The right to live and work in ROI on a permanent basis.

What we offer:

• Competitive Salary (DOE).
• Annual bonus scheme.
• 21 days Annual Leave increasing with service.
• Occupational Pension Scheme.
• Life Assurance and Critical Illness Cover.
• Employee Assistance Programme.
• Health and Lifestyle Screening Programme.
• Comprehensive Training and Support.
• Access to a great range of online and high street discounts.
• Career Advancement: All our roles are advertised internally and we encourage internal progression right across the business.
• A friendly, collaborative and supportive team environment in a well-established and successful company.

Hevac group are equal opportunities employers.

Please note: We do not require the assistance of recruitment agencies at this time.

Role: Data Admin Support Specialist

Location
Mexico, remote working

Type
Contract, months

Join our Executive Conferences team and help keep our programs running smoothly. This role suits someone early in their career who enjoys structure, accuracy, and keeping information tidy across multiple systems.

About The Role
You will be the guardian of clean data across Airtable, RainFocus, and our web platforms. Your day to day will include checking entries, fixing mismatches, and keeping records aligned so the wider team can move fast with confidence. You will also provide practical program support by preparing agendas, taking clear meeting notes, tracking actions, and watching key deadlines.

What you will do

• Maintain accurate records across Airtable, RainFocus, and the website
• Run manual checks to catch errors, duplicates, and inconsistencies
• Support database clean up and organisation projects
• Build and update simple Airtable bases, views, and dashboards
• Gather inputs from cross functional partners and share updates with the team
• Flag risks early and escalate issues when required
• Join conference calls, take structured notes, and track follow up items
• Prepare agendas, consolidate information, and monitor deliverables and dates

What you bring

• Bachelor degree in Business, Communications, Event Management, International Relations, Information Management, or a related field
• Fluent English in writing and speaking
• Strong Microsoft Excel skills including formulas, data management, and basic reporting
• Working knowledge of Airtable including bases, views, and interfaces
• Excellent organisation and time management with the ability to handle multiple priorities
• Clear communication and collaboration skills
• Comfort with detailed and repetitive tasks
• Ability to follow defined processes while spotting when something looks off

Nice to have

• Exposure to RainFocus or similar event platforms
• Experience supporting conferences or large programs
• Basic familiarity with content updates on web platforms or CMS tools

What success looks like

• Consistent, reliable data across systems within the first month
• Action logs and meeting notes that make next steps obvious
• On time delivery of program tasks with clear status updates

How To Apply
Send your CV and a short note that highlights a time you improved data quality or fixed a messy process.

Welcome to the Agentic Commerce Era
At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you.

What You Will Do

• Provide outstanding phone, email, and chat-based technical support to our customers in a fast-paced 24x7 environment (expect up to 7.5 hours of talk/chat time a day)
• Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities
• Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand
• Communicate with the management team and developers to improve product functionality and resolve issues
• Decrease incoming volume by striving toward first contact resolution and proactively onboarding and advising customers on eCommerce best practices
• Assist customers with common billing, invoice, and account issues
• Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently
• Display high levels of professionalism in recurring interactions with departments inside and outside of the CSS organization.

Who You Are

• A work ethic that demonstrates dedication to the company, its mission, and the team; a desire to work in a culture of excellence
• Experience in a customer-facing, service-oriented role is required; experience in a phone, email, or chat-based technical support or customer service contact center preferred
• Exceptional ability to utilize self-service resources (internal guides, Google-fu, external service portals, etc) to find solutions is required
• Strong aptitude toward various web, eCommerce, and hosting technologies and how they work together
• Exceptional critical thinking and soft skills with a passion for getting every customer on the path to success using thoughtful solutions that best fit each situation
• Team player interested in growing and competing alongside some of the best technical support agents in the business; willingness to help and seek help from peers
• Exceptional written and verbal communication skills; an ability to communicate effectively with and deescalate frustrated or upset customers without taking it personally
• Ability to read or edit within at least one web language (HTML, CSS, Javascript, Jquery, etc), as well as a basic understanding of data structures, is preferred
• Must be flexible to shift work and occasional overtime in a 24x7x365 environment

Inclusion and Belonging
At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.

Learn more about the Commerce team, culture and benefits at

Protect Yourself Against Hiring Scams: Our Corporate Disclaimer
Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.

Be Advised
Commerce does not offer jobs to individuals who do not go through our formal hiring process.

Commerce Will Never

• require payment of recruitment fees from candidates;
• request personally identifiable information through unsanctioned websites or applications;
• attempt to solicit money from you as part of the hiring process or as part of an employment offer;
• solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.

Opentext - The Information Company
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact
As a Sr. Technical Support Specialist in our CyberSecurity Support Team, you'll play a vital role in supporting enterprise customers who rely on our solutions to secure their software development processes. You'll troubleshoot complex issues, collaborate with engineering teams, and act as a trusted technical advisor. Your expertise will directly contribute to customer satisfaction, product improvement, and the success of OpenText's cybersecurity offerings.

What The Role Offers

• A key role in supporting mission-critical cybersecurity solutions for global enterprises
• Exposure to a wide range of technologies including OS, databases, networking, and cloud
• Collaboration with engineering teams to resolve complex issues and test patches
• A chance to mentor peers and contribute to knowledge-sharing initiatives
• A dynamic, customer-focused environment with continuous learning and growth

What You Need To Succeed

• Strong troubleshooting skills across Windows/Linux operating systems
• Experience with diagnostic tools (traces, dumps, logs) and databases (SQL, PostgreSQL, Oracle, MongoDB)
• Knowledge of virtualization (VMware, Hyper-V) and directory services (Active Directory, eDirectory)
• Familiarity with networking and security protocols (TCP/IP, TLS/SSL, REST API, SAML)
• Experience with web/app servers (Apache, IIS, Tomcat, JBoss)
• Advantageous: experience with Identity & Access Management, SIEM, AWS/Azure, Docker/Kubernetes
• Excellent English communication skills and a proactive, customer-first mindset

One last thing
OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

JOB TITLE

Senior Technical Support Office
r (Grade VI - IS Analyst Developer Grade) Dedicated IT Security Role.

THE ROLE

• Work closely with the (Information Security Officer – ISO) to ensure that there is support and continuous improvement in the IT Security posture of the organization.
• To provide specialist technical assistance and support for Cyber Security related systems.
• Perform operational security checks and tasks in line with adopted policies and procedures.
• Proactively support and manage the cyber security requirements for ICT infrastructure environment including networks, servers, desktop/laptop, and mobile devices.
• Play a key role in the implementation of Cyber Security related projects.
• Collaborate with internal stakeholders, sectoral partners, and external vendors.
• Provide Tier 2 technical Support and work closely with the IT project leaders.
• To ensure that Kildare County Council's ICT infrastructure operates efficiently, performs to agreed targets, and delivers a secure and compliant platform for the Council to carry out its business.
• To support the strategic objectives of Kildare County Council.
• To act as a senior internal ICT specialist, leading where necessary in the delivery of solutions to complex technical issues.

Desirable;

It is desirable that the candidates demonstrate;

• Good interpersonal skills able to establish positive relationships with staff of the Council, Councillors, partners, external agencies, and suppliers etc.
• Well-developed presentation and negotiation skills: able to communicate clearly, pleasantly, and confidently with staff and stakeholders both orally and in writing.
• Confident in their technical abilities, can work under pressure and to tight deadlines. Able to work on your own initiative and be a self-starter, prioritising work with minimum supervision.
• Must be committed to self-development and be enthusiastic about acquiring new skills.

PLEASE SEE CANDIDATE INFORMATION BOOKLET FOR DETAILS ABOUT THIS JOB

Driving Licence

Applicants should at the date of application hold a full valid Irish /EU licence, for Class B vehicles, they must be a competent driver and, shall drive a car in the course of their duties and for this purpose provide and maintain a car to the satisfaction of the local authority.

Benefits of Working with Us.

Job with a purpose serving the local community

Career Development Opportunities

Excellent Benefits & Job Security

Supportive Work-Life Balance Initiatives

Public Service Pension Scheme

Kildare County Council is committed to a policy of equal opportunity.

Opentext - The Information Company
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact
As a Lead Technical Support Specialist, you will provide exceptional technical support, which includes tools for version control and integrated development environments (IDEs). This role involves troubleshooting, resolving technical issues, assisting with installation, configuration, and usage, and ensuring the smooth operation of these critical products. As a Lead Technical Support Specialist, you will be responsible for managing elevation cases from Senior Technical Support Specialists, ensuring swift and precise resolution of client issues.

Additionally, you will provide exceptional customer support, ensuring satisfaction and success, while maintaining clear and timely communication with customers and internal teams regarding support issues and updates. You will also play a crucial role in training and mentoring team members. This involves developing and delivering training programs to enhance the technical skills and knowledge of the support team. You will provide guidance and mentorship to ensure team members are well-equipped to handle complex issues, fostering a collaborative and growth-oriented environment. By sharing expertise and best practices, you will help build a strong, capable team that can effectively support the assigned OpenText's product suite and contribute to overall customer satisfaction and success.

What The Role Offers

• Provide advanced technical support to customers via phone, email and chat
• Reproduce, troubleshoot, and resolve customer issues related to the assigned OpenText's products.
• Assist customers and colleagues with installation, configuration, and usage of tools.
• Handle escalated cases, providing advanced troubleshooting and resolution.
• Take and resolve Technical Elevations coming from Senior Technical Support Specialists
• Escalate unresolved cases timely to the CPE from the client's side when needed.
• Communicate with the client to collect all required additional information needed for case resolution.
• Ensure complete and detailed tracking of each update related to case handling, including all communication, by documenting all steps in the troubleshooting and resolution of the incident.
• Document all interactions and technical details using a CRM tool.
• Create and edit Knowledge Centered Services (KCS) content based on support interactions.
• Collaborate with cross-functional teams to meet SLOs, KPIs, and customer expectations.
• Advocate for customers within the organization and collaborate to resolve issues.
• Provide concrete and reliable information to clients, in compliance with respected procedures.
• Use professional business language in all communications with customers.
• Provide clear communication and updates between teams and departments to ensure consistent support.
• Meet service delivery guidelines, ensuring customer satisfaction is measured through surveys.
• Follow best practices in ticket management processes, ensuring that all clients' tickets are assigned, checked, daily updated, and every effort is made to meet the required service level.
• Mentor colleagues and share knowledge to improve team performance and skill development.
• Prepare and refresh technical and procedure trainings.
• Collaborate with other team members to provide high-quality support and quick resolution of client requests.
• Seek continuous improvement of the provided service's quality.
• Be part of Queue Monitoring when requested and ensure accomplishment of service level agreements.

What You Need To Succeed

• Strong foundation in both Windows and Linux operating systems and environments
• Hands-on experience with relational databases (Oracle, MS SQL Server, PostgreSQL)
• Knowledge of web servers and related technologies (e.g., Tomcat, Microsoft IIS, HTML)
• Practical experience with containerization platforms such as Kubernetes and Docker
• Exposure to enterprise applications such as SharePoint, SAP, SuccessFactors, and Salesforce (advantageous)
• Familiarity with Enterprise Content Management (ECM) systems including OpenText, FileNet, and Vignette (beneficial)

One Last Thing
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.