563 Helpdesk Advisor jobs in Ireland

Helpdesk Support (Junior)

Location: Dublin 4 (Onsite)

Contract: From Monday, 10th November 2025 until Wednesday, 3rd December 2025

Contract Duration: 18 days

Working Hours: Monday to Friday, 9:30 AM – 5:30 PM

Positions Available: 1

Role Overview

We are seeking two Helpdesk Support Junior Resources to provide frontline IT support in a dynamic and customer-focused environment. The ideal candidates will be responsible for diagnosing and resolving technical issues while ensuring a seamless IT experience for users.

Key Responsibilities

• Serve as the first point of contact for users experiencing IT issues.
• Diagnose and resolve hardware, software, and network-related problems.
• Provide clear and effective communication to users to address and troubleshoot IT concerns.
• Manage user account permissions and troubleshoot connectivity issues.
• Work closely with the IT team to manage and prioritize assigned support tickets.

Mandatory Requirements

• Experience: Minimum of two years' experience in a frontline IT support role, handling diverse customer needs.
• Availability: Must be available from Monday, 10th November 2025 until Wednesday, 3rd December 2025.
• Qualifications: Must hold an industry-recognized IT qualification or equivalent.
• Language Proficiency: Must have strong English language skills.

Key Experience, Competencies & Skills

• Minimum of one year of relevant IT support experience.
• Strong troubleshooting skills on MS Office, email applications, and MS operating systems (Windows 10 & 11).
• Experience supporting a diverse customer base.
• Hands-on experience with Windows (10, 11), Linux, and/or Unix. Apple Mac experience is essential.
• Good knowledge of Novell account management.
• Familiarity with mobile operating systems such as Apple iOS and Google Android.
• In-depth knowledge of MS Office applications and internet browsers.
• Proficiency with email clients such as Gmail and Outlook.
• Understanding of printing technologies.
• Excellent interpersonal skills, with the ability to provide technical support to staff at all levels and liaise with external IT service providers.
• Strong diagnostic and problem-solving skills.
• Ability to work both independently and collaboratively within a multidisciplinary IT team.

If you are a proactive IT support professional with a passion for customer service and technical problem-solving, we encourage you to apply

Job Types: Fixed term, Specified-purpose

Contract length: 18 days

Pay: €32,000.00 per year

Application question(s):

• This is a very specific contract for an 18-day project. Please only apply if you are authorised to work full-time in Ireland and are available from 10th November to 3rd December working days).

Experience:

• IT support: 2 years (preferred)

Work authorisation:

• Ireland (required)

Location:

• Dublin, CO. Dublin (required)

Work Location: In person

Experienced Help Desk Operative to log faults and provide technical support to our customers in an efficient and accurate manner. The successful candidate will ensure that customer value is maintained to the standards set forth by our company.

Responsibilities

• Provide first level contact and convey resolutions to customer issues on Telephony and LAN/WAN/WiFi/Fibre.
• Escalate unresolved queries to the next level of support
• Redirect and track customer issues to the correct resources
• Update customer data and produce activity reports
• Follow up with customers, provide feedback and see issues through to resolution
• Ensure proper recording, documentation and closure of all issues
• Recommend procedure modifications or improvements where appropriate
• Preserve and grow own knowledge of help desk procedures, products and services

Candidate Specification

Experience

• Proficiency in English - excellent written and oral communication skills
• Professional phone etiquette with strong client-facing skills
• Working knowledge of help desk software, databases and remote control
• Advanced troubleshooting and multi-tasking skills

Desirable but not essential:

• Experience with Telephony
• Experience with Email/Exchange administration
• Experience with Proofpoint
• Experience with Okta IAM
• Microsoft exams

Job Types: Full-time, Permanent

Pay: €27,500.00-€30,000.00 per year

Benefits:

• Company events
• Work from home

Application question(s):

• Have you worked in IT before?
• Have you any relevant Qualifications or Certificates?
• What is your notice period?
• You must either have a IT qualification or IT experience

Language:

• English (required)

Work Location: Remote

Respectfully we do not require the assistance of recruitment service providers currently.

We are seeking a skilled individual to join our expanding technical team. As a valued member of the organisation, you will be responsible for providing both 1st and 2nd level technical support to customers, ensuring the smooth operation and maintenance of IT infrastructure.

This is a full-time position and is based at our Athlone Offices.

This is NOT a remote position.

Role responsibilities

• Working with the Helpdesk Team and process owners, to provide helpdesk support for deployment and maintenance of users, laptops, desktop PCs, servers, printers, as well as hardware, software, and peripheral support.
• Support operations and maintain the customers network, systems, and overall IT infrastructure.
• Provide high quality support to our customers across several site locations.
• Work with vendors, partners, stakeholders, and users to resolve issues.
• Manage user accounts, email accounts, and security groups to uphold data integrity and security.
• Perform hardware/software installations in accordance with company policies and deadlines.
• Manage own ticket queue and meet SLAs.
• Documentation of IT operational processes.
• Adhere to internal Policies & Procedures in-line with ISO9001 & 27001

Key Skills and Experience

• A minimum of 1 years' experience / proven high quality, helpdesk support.
• Proven attention to detail and task completion.
• Excellent organisational skills, managing multiple tasks simultaneously.
• An understanding or familiarity of business processes and systems.
• Experience with:
• Microsoft Operating Systems
• Microsoft Applications,
• Active Directory user management, Group Policy, DNS, DHCP.
• Anti-Virus/spyware/malware applications
• TCP/IP, DNS, VPN, Firewalls, and switches
• Ethernet and Wi-Fi networks
• Microsoft Office 365 administrator & user management tasks.
• Strong communication skills (including relationship building).
• Excellent documentation skills.
• Hands-on experience in troubleshooting and maintaining, of laptops, desktops, network equipment, printers, scanners, etc.

Benefits

We offer a competitive salary based on experience (€30k - €35k), pension scheme, training, and development opportunities.

Please note that your application will automatically be disqualified if: –

• Your application does not include a Cover Letter & CV.
• Your application does not include sample work or a portfolio if listed as a requirement on the job posting.
• You are not currently eligible to work at the advertised location.
• Your application is submitted by any other means than the links below or the Portal.

Canvassing will lead to disqualification.

What the job role entails:

A Helpdesk Support for Service Operations candidate is responsible for providing front-line support to clients and field technicians by managing incoming service requests, troubleshooting basic issues, and ensuring smooth coordination between clients and service teams. This role combines helpdesk responsibilities with service coordination to ensure timely, professional support across all service operations.

Key Responsibilities:

• Serve as the main contact for customers regarding service inquiries, bookings, and updates.
• Schedule and coordinate service calls based on clients needs, priority of fault and technician availability.
• Ensure all service requests and incidents are resolved within agreed-upon timeframes as defined by SLAs (Service Level Agreements).
• Track service progress and keep customers informed on job status, changes, or delays.
• Ensure service requests are properly documented and followed through from start to finish.
• Maintain accurate records of customer interactions, service history, and feedback.
• Follow up with customers after service completion to ensure satisfaction and gather feedback.

Skills:

• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Customer-focused with a proactive and professional attitude.
• Comfortable working with CRM software.
• Ability to handle multiple customer requests and prioritize tasks effectively.
• Previous experience in a customer service or service coordination preferred.
• Computer skills using basic programs like Microsoft Word, Excel, Google and Outlook.
• Operating printers, scanners, and basic office equipment

Job Types: Full-time, Permanent

Benefits:

• Company events
• On-site parking

Education:

• Leaving Certificate (preferred)

Experience:

• Help desk: 1 year (preferred)
• Microsoft Office: 1 year (preferred)
• Administration: 1 year (preferred)

Work Location: In person

What the job role entails:

A Helpdesk Support for Service Operations candidate is responsible for providing front-line support to clients and field technicians by managing incoming service requests, troubleshooting basic issues, and ensuring smooth coordination between clients and service teams. This role combines helpdesk responsibilities with service coordination to ensure timely, professional support across all service operations.

Key Responsibilities:

• Serve as the main contact for customers regarding service inquiries, bookings, and updates.
• Schedule and coordinate service calls based on clients needs, priority of fault and technician availability.
• Ensure all service requests and incidents are resolved within agreed-upon timeframes as defined by SLAs (Service Level Agreements).
• Track service progress and keep customers informed on job status, changes, or delays.
• Ensure service requests are properly documented and followed through from start to finish.
• Maintain accurate records of customer interactions, service history, and feedback.
• Follow up with customers after service completion to ensure satisfaction and gather feedback.

Skills:

• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Customer-focused with a proactive and professional attitude.
• Comfortable working with CRM software.
• Ability to handle multiple customer requests and prioritize tasks effectively.
• Previous experience in a customer service or service coordination preferred.
• Computer skills using basic programs like Microsoft Word, Excel, Google and Outlook.
• Operating printers, scanners, and basic office equipment

Must be available for weekend work.

Job Types: Full-time, Permanent

Pay: €27,432.10-€40,387.77 per year

Benefits:

• Company events
• On-site parking

Education:

• Leaving Certificate (preferred)

Experience:

• Help desk: 1 year (preferred)
• Microsoft Office: 1 year (preferred)
• Administration: 1 year (preferred)

Work Location: In person

We're Hiring: Technical Support & Operations Manager

Location: Galway, Ireland (Office based)

Contract: Full-time, permanent

Salary & Benefits: Competitive salary, health benefits, and more

About Salto Systems

At Salto Systems, we're redefining access control with innovative, secure, and scalable solutions trusted worldwide. As we continue to expand, we're seeking a Technical Support & Operations Manager to lead our support function and keep our operations running seamlessly. This is a key role for someone who thrives on solving problems, improving processes, and leading teams to deliver an outstanding customer experience.

What You'll Do

• Lead & Grow the Team: Manage and mentor our support engineers, ensuring clear career development and balanced on-call scheduling.
• Deliver World-Class Support: Define SLAs, manage escalations, and ensure consistent, high-quality customer responses.
• Own Incident Management: Coordinate incident response, facilitate post-mortems, and drive long-term improvements.
• Enhance Operations: Oversee monitoring tools, dashboards, and automation initiatives to reduce manual workload.
• Be the Customer Advocate: Translate customer insights into actionable improvements with our Product & Engineering teams.
• Strengthen Processes: Manage ticketing systems, documentation, and knowledge base to streamline workflows.
• Maintain Security Standards: Support compliance requirements (e.g., ISO 27001, GDPR) and best practices.

What We're Looking For

• 5+ years in technical support / operations roles, with 2+ years in a leadership position.
• Experience managing SLAs, incidents, and service delivery frameworks.
• Strong knowledge of ticketing systems (e.g.,Salesforce, Joblogic Service Management) and monitoring tools.
• Hands-on technical skills: SQL basics and scripting (Python, Bash, or PowerShell).
• Familiarity with cloud platforms and modern infrastructure.
• Excellent communication skills, with the ability to stay calm and effective under pressure.
• Bonus: ITIL certification, SaaS/B2B experience, exposure to ISO 27001/SOC 2.

Why Join Salto Systems?

• Competitive salary & health benefits
• Professional development & training opportunities
• Office based in Galway
• A collaborative culture built on innovation and customer focus

How to Apply

Send your CV and a short note to  with the subject line "Technical Support & Operations Manager Application".

Applications are reviewed on a rolling basis — early applications encouraged

Join us at Salto Systems and help shape the future of secure, smart access.

Technical Support / Field Engineer

Location:
Santry, Dublin 9 (Office & Field Based)

About the Role

We are proud to be representing a well-established market leader in the building services sector, currently seeking a skilled Technical Support / Field Engineer to join their expanding Customer Service Team in Dublin. This is a key role within the organisation, suited to qualified plumbers with strong technical expertise and a passion for providing customer support, product training, and field-based service.

Key Responsibilities

• Respond to service calls: diagnose issues, complete repair work, or advise on necessary remedial actions.
• Deliver excellent customer service, offering the best solutions available.
• Support customers and installers with technical advice and guidance.
• Act as a professional representative of the company and its brand.
• Liaise with Quality Control and Design teams, providing valuable product feedback.
• Deliver product training sessions to industry professionals, covering installation and troubleshooting.
• Work collaboratively across sales, technical sales, design, and quality teams.
• Maintain a positive, professional image of the company at all times.

Skills & Experience

• Fully qualified plumber with a minimum of 3 years' experience.
• Previous Service Engineer or technical support experience an advantage but not essential.
• RGI and/or F-Gas certification desirable but not required.
• Full clean driving licence.
• Safe Pass (training can be arranged if not already held).
• Strong communication skills with the ability to work well in a team.
• Punctual, proactive, and confident in decision making.
• Basic IT skills beneficial but not essential.
• A strong willingness to learn about products, systems, and customer needs.

What's on Offer

• Competitive salary (€48,000 – €55,000 DOE)
• Fully expensed company vehicle, smartphone, and tools
• Contributory pension scheme
• Further education support
• Employee Assistance Programme
• Attractive annual leave package
• Hybrid role combining field work and office-based support from Santry

About us

Diacom are an all-encompassing Managed Service Provider in the areas of IT, Networking, Cybersecurity, Telecoms, AV and Cloud.

Diacom are looking for a technically talented 1st line Windows Build Engineer with a focus on communication and customer service. You will help contribute to the improvement of customer service and should have excellent troubleshooting skills. You will have fantastic learning and development opportunities including further education and certification.

Job Responsibilities:

Joining the team of hardware roll out specialists

Building Windows hardware devices to security standards expected

Daily systems checks and reporting on same

Maintain IT systems and processes documentation

Preparing mobile devices to a specified standard for use by customers

Assist with maintaining a stock of hardware and components

Skills and experience:

Minimum of 2 years' experience working in a similar area

3rd Level Diploma / Degree would be beneficial, not essential

Working knowledge of Microsoft productivity suites

Working knowledge of Active Directory and Exchange structures and administration

Working knowledge of networking principals and VPN

Working knowledge of file servers and print servers

Hands on experience working with hardware troubleshooting and repairs

Job Type: Full-time

Benefits:

• Company events
• Company pension
• On-site parking

Work Location: In person

ProTraining Courses is a leading provider of health and safety training throughout Ireland. With a strong commitment to excellence, compliance, and innovation, we deliver high-quality, accredited training solutions to a diverse range of industries.

Role Overview

We are seeking a highly motivated and strategic Technical Support & Business Development Manager to lead the growth, development, and operational excellence of our training division. This role combines technical expertise, client engagement, and business development responsibilities, with full ownership of the division's performance and direction.

Key Responsibilities:

• Lead and manage the strategic growth of the organisation across Ireland.
• Identify and pursue new business opportunities, partnerships, and market segments.
• Oversee the development and delivery of learner management systems.
• Provide high-level technical support to clients ensuring a high standard of customer service.
• Build and maintain strong relationships with clients, stakeholders, and regulatory bodies.
• Ensure compliance with relevant health and safety training standards and regulations.
• Creating health & safety policies and procedures.
• Creating policies and procedures for managing affiliates ensuring compliance, and alignment with organizational standards.
• Creating effective KPI's

Ideal Candidate Profile

• Strong business development skills.
• A strategic mindset with a focus on growth and innovation.
• Excellent communication skills.
• Excellent self motivation
• Ability to recognise connections, think analytically, and always keep your goals in focus
• Capable in the use of IT software, including Microsoft packages.
• Excellent written and verbal communication skills.

Job Types: Full-time, Permanent

Benefits:

• On-site parking

Work Location: In person