237 Helpdesk Agent jobs in Ireland

We're Hiring: Technical Support & Operations Manager

Location: Galway, Ireland (Office based)

Contract: Full-time, permanent

Salary & Benefits: Competitive salary, health benefits, and more

About Salto Systems

At Salto Systems, we're redefining access control with innovative, secure, and scalable solutions trusted worldwide. As we continue to expand, we're seeking a Technical Support & Operations Manager to lead our support function and keep our operations running seamlessly. This is a key role for someone who thrives on solving problems, improving processes, and leading teams to deliver an outstanding customer experience.

What You'll Do

• Lead & Grow the Team: Manage and mentor our support engineers, ensuring clear career development and balanced on-call scheduling.
• Deliver World-Class Support: Define SLAs, manage escalations, and ensure consistent, high-quality customer responses.
• Own Incident Management: Coordinate incident response, facilitate post-mortems, and drive long-term improvements.
• Enhance Operations: Oversee monitoring tools, dashboards, and automation initiatives to reduce manual workload.
• Be the Customer Advocate: Translate customer insights into actionable improvements with our Product & Engineering teams.
• Strengthen Processes: Manage ticketing systems, documentation, and knowledge base to streamline workflows.
• Maintain Security Standards: Support compliance requirements (e.g., ISO 27001, GDPR) and best practices.

What We're Looking For

• 5+ years in technical support / operations roles, with 2+ years in a leadership position.
• Experience managing SLAs, incidents, and service delivery frameworks.
• Strong knowledge of ticketing systems (e.g.,Salesforce, Joblogic Service Management) and monitoring tools.
• Hands-on technical skills: SQL basics and scripting (Python, Bash, or PowerShell).
• Familiarity with cloud platforms and modern infrastructure.
• Excellent communication skills, with the ability to stay calm and effective under pressure.
• Bonus: ITIL certification, SaaS/B2B experience, exposure to ISO 27001/SOC 2.

Why Join Salto Systems?

• Competitive salary & health benefits
• Professional development & training opportunities
• Office based in Galway
• A collaborative culture built on innovation and customer focus

How to Apply

Send your CV and a short note to  with the subject line "Technical Support & Operations Manager Application".

Applications are reviewed on a rolling basis — early applications encouraged

Join us at Salto Systems and help shape the future of secure, smart access.

Technical Support / Field Engineer

Location:
Santry, Dublin 9 (Office & Field Based)

About the Role

We are proud to be representing a well-established market leader in the building services sector, currently seeking a skilled Technical Support / Field Engineer to join their expanding Customer Service Team in Dublin. This is a key role within the organisation, suited to qualified plumbers with strong technical expertise and a passion for providing customer support, product training, and field-based service.

Key Responsibilities

• Respond to service calls: diagnose issues, complete repair work, or advise on necessary remedial actions.
• Deliver excellent customer service, offering the best solutions available.
• Support customers and installers with technical advice and guidance.
• Act as a professional representative of the company and its brand.
• Liaise with Quality Control and Design teams, providing valuable product feedback.
• Deliver product training sessions to industry professionals, covering installation and troubleshooting.
• Work collaboratively across sales, technical sales, design, and quality teams.
• Maintain a positive, professional image of the company at all times.

Skills & Experience

• Fully qualified plumber with a minimum of 3 years' experience.
• Previous Service Engineer or technical support experience an advantage but not essential.
• RGI and/or F-Gas certification desirable but not required.
• Full clean driving licence.
• Safe Pass (training can be arranged if not already held).
• Strong communication skills with the ability to work well in a team.
• Punctual, proactive, and confident in decision making.
• Basic IT skills beneficial but not essential.
• A strong willingness to learn about products, systems, and customer needs.

What's on Offer

• Competitive salary (€48,000 – €55,000 DOE)
• Fully expensed company vehicle, smartphone, and tools
• Contributory pension scheme
• Further education support
• Employee Assistance Programme
• Attractive annual leave package
• Hybrid role combining field work and office-based support from Santry

About us

Diacom are an all-encompassing Managed Service Provider in the areas of IT, Networking, Cybersecurity, Telecoms, AV and Cloud.

Diacom are looking for a technically talented 1st line Windows Build Engineer with a focus on communication and customer service. You will help contribute to the improvement of customer service and should have excellent troubleshooting skills. You will have fantastic learning and development opportunities including further education and certification.

Job Responsibilities:

Joining the team of hardware roll out specialists

Building Windows hardware devices to security standards expected

Daily systems checks and reporting on same

Maintain IT systems and processes documentation

Preparing mobile devices to a specified standard for use by customers

Assist with maintaining a stock of hardware and components

Skills and experience:

Minimum of 2 years' experience working in a similar area

3rd Level Diploma / Degree would be beneficial, not essential

Working knowledge of Microsoft productivity suites

Working knowledge of Active Directory and Exchange structures and administration

Working knowledge of networking principals and VPN

Working knowledge of file servers and print servers

Hands on experience working with hardware troubleshooting and repairs

Job Type: Full-time

Benefits:

• Company events
• Company pension
• On-site parking

Work Location: In person

ProTraining Courses is a leading provider of health and safety training throughout Ireland. With a strong commitment to excellence, compliance, and innovation, we deliver high-quality, accredited training solutions to a diverse range of industries.

Role Overview

We are seeking a highly motivated and strategic Technical Support & Business Development Manager to lead the growth, development, and operational excellence of our training division. This role combines technical expertise, client engagement, and business development responsibilities, with full ownership of the division's performance and direction.

Key Responsibilities:

• Lead and manage the strategic growth of the organisation across Ireland.
• Identify and pursue new business opportunities, partnerships, and market segments.
• Oversee the development and delivery of learner management systems.
• Provide high-level technical support to clients ensuring a high standard of customer service.
• Build and maintain strong relationships with clients, stakeholders, and regulatory bodies.
• Ensure compliance with relevant health and safety training standards and regulations.
• Creating health & safety policies and procedures.
• Creating policies and procedures for managing affiliates ensuring compliance, and alignment with organizational standards.
• Creating effective KPI's

Ideal Candidate Profile

• Strong business development skills.
• A strategic mindset with a focus on growth and innovation.
• Excellent communication skills.
• Excellent self motivation
• Ability to recognise connections, think analytically, and always keep your goals in focus
• Capable in the use of IT software, including Microsoft packages.
• Excellent written and verbal communication skills.

Job Types: Full-time, Permanent

Benefits:

• On-site parking

Work Location: In person

We at Gener8 Engineering are seeking a self motivated driven and honest individual to join us in the renewable energy sector.

Responsibilities:

• Carry out site surveys and bring them through to completion.
• Understand energy systems i.e. MIC, KW, KVA. The different energy bands and have the ability to evaluate potential savings.
• Present clear payback periods and benefits to the client.
• Build trust through transparency and integrity with all clients and be able to nurture the clients for referrals.

Requirements:

• Strong technical understanding of solar PV and energy solutions.
• Ability to work independently and deliver results.
• Excellent communication skills.

What we offer:

• Competitive remuneration package.
• The potential to acquire a share holding.
• An opportunity to grow with the company.

All will be discussed at interview.

Job Type: Full-time

Pay: €27,000.00-€53,381.07 per year

Work Location: On the road

Professional Service & Support Engineer – Access & Security Tech

Dublin - Hybrid

Excellent Communication in English & German Required

Stelvio Group is recruiting for an experienced
Technical Support & Implementation Engineer
to join our client's dynamic Professional Service & Support team. This hybrid position combines advanced technical support with hands-on implementation and training delivery, working with cutting-edge security and access control technologies used by organisations worldwide.

You'll play a key role in
solving complex technical issues, installing and configuring hardware/software solutions, and delivering expert-level training
— ensuring customers get the most from our client's innovative cloud and on-premise systems.

Key Responsibilities

• Install and configure hardware and software for advanced security solutions, including cloud-based systems.
• Provide technical support through helpdesk platforms, diagnosing and resolving complex software and hardware issues.
• Analyse system logs and troubleshoot to ensure maximum performance and reliability.
• Deliver high-level technical training to customers and partners.
• Support implementation projects, including customised installations and API integrations.
• Maintain and enhance technical documentation and knowledge base resources.
• Collaborate with product, engineering, and project teams to resolve escalations and improve product quality.

What We're Looking For

• Bachelor's degree in technical sciences
  or
  equivalent hands-on IT, cloud, or network experience.
• Proven experience with database structures.
• Strong troubleshooting skills across software, hardware, and cloud environments (log file analysis a plus).
• Skilled in managing technical support/helpdesk platforms.
• Ability to create and maintain clear, high-quality technical documentation.
• Experience delivering technical training.
• Solid project management background.
• Analytical mindset with a pragmatic approach to problem-solving.

Desirable (Nice to Have)

• Programming experience with AWS/Azure, CRM/ERP systems, C#, Python, SQL, Flutter, MongoDB.
• Additional languages such as Swedish, Italian, French, or Spanish.

Why Join?

• Be part of a
  disruptive company
  redefining industry standards in security technology.
• Work with
  industry-leading experts
  on innovative, global projects.
• Opportunities for professional development, certifications, and career growth.
• Competitive salary, performance-based bonuses, and comprehensive benefits package.

About NetApp

NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.

If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.

As a Technical Support Engineer - German Speaker, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products.

Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues.

To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. This is hybrid working position.

• Provide technical support via telephone, web or autosupport.
• Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
• Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
• Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
• Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
• Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
• Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments
• Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.

• A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
• 1 - 2 years of experience in UNIX, Linux,Windows networking administration, Devops, Cloud, Data Warehousing or technical support is desired.
• Good written and verbal communication skills in German language (B2 level)
• Good interpersonal communication and customer service skills
• Strong aptitude for learning new technologies
• Creative approach to problem solving

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.

Submitting an application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

Req ID #:

Dublin, Leinster, IE

Full time

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we'll help you build a career that you can feel passionate about.

Job Summary

The specialist Accugenix team provide testing solutions that simplify workflows, ensure accurate data, and support faster, more confident product release and they now have a unique opportunity to join them in the role of Accugenix Technical Support. Based at our Microbial Solutions site in Dublin, this role is initially a 12 month Fixed Term Contract position, with the potential to become permanent role in 2026.

Working directly with the Laboratory Technical Support Specialist this role partners collaboratively with the Accugenix teams across Europe.

Core Duties and Responsibilities:

• Maintain a basic working knowledge of the identification and characterisation services offered by Accugenix. Be able to employ the basic level knowledge to the benefit of the customer during ad-hoc interactions.
• Engage in routine written and oral communications with customers during which basic technical support is provided in a timely, efficient, and knowledgeable manner.
• Provide explanations related to turn-around time options, sample shipment requirements and sample condition requirements.
• Initiate dialogue with customers when sample questions or concerns are noted in the discrepancy management system.
• Elevate concerns to Technical Support Specialist / Sr Specialist level for follow up.
• Escalate special requests made by customers extraneous to standard sample processing and sample ID report content.
• Maintain log of customer communications through LlMS, SFDC and other information management tools.
• Adhere to work procedures and processes that support company and departmental standards, procedures, and strategic directives.
• Comply with all aspects of laboratory safety, safety stations, safety manual, safety SOP and MSDS/SDS sheets.
• Follow all company SOPs and comply with internal Quality System & cGMP standards.

Job Qualifications

• Demonstrable experience in a customer facing or scientific / technical support role.
• Degree level qualification preferred.
• Fluent in understanding and writing English (French as an advantage. Additional languages may include: Spanish and / or German).
• Must be proficient in MS Word, Excel, and Outlook.
• Must have customer relations and communication skills using various communication tools.
• Excellent Planning and organisational skills.
• Good Numeracy.
• Strong IT Proficiency.
• Impeccable attention to detail.
• Able to work to tight deadlines with multiple priorities.
• Strong team player, communicator and collaborator.

About DiscoveryDiscovery from Charles River is industry-proven in the successful development of novel therapies, with over 350 patents and 80 preclinical drug candidates delivered to our sponsors in the past 17 years. Backed by more than 650 scientists, our comprehensive, integrated portfolio employs the latest technology and platforms to provide chemistry, biology, and pharmacology services that support clients from the earliest stages of hit identification all the way through to IND. Our client-focused, collaborative approach creates true partnerships that anticipate challenges, overcome obstacles, and move us forward together on the journey of getting new drugs to market.

About Charles RiverCharles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients' clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client's unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.

At Charles River, we are passionate about our role in improving the quality of people's lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 86% of the drugs approved by the FDA in 2021.

At Charles River Laboratories, we recognize and recruit all talent. We are a company committed to the principle of diversity and inclusion and work daily in this direction.

Job Title:
Technical Support Engineer

Location:
Ireland

About the Role:

We are seeking a skilled and customer-focused
Technical Support Engineer
to provide technical assistance and troubleshooting for our clients. You will play a key role in diagnosing issues, offering effective solutions, and ensuring customer satisfaction through timely and professional support. The ideal candidate combines strong technical expertise with excellent communication and problem-solving skills.

Key Responsibilities:

• Provide first and second-line technical support via email, phone, or remote sessions.
• Diagnose software, hardware, and network-related issues.
• Document incidents, resolutions, and technical procedures accurately.
• Collaborate with engineering and product teams to resolve complex issues.
• Guide customers through product configuration and feature usage.
• Monitor system performance and escalate critical issues when necessary.
• Contribute to the development of knowledge base articles and support documentation.
• Maintain a high level of professionalism and customer satisfaction in all interactions.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2–4 years of experience in technical support, IT helpdesk, or customer-facing technical roles.
• Strong troubleshooting and analytical abilities.
• Proficiency with operating systems (Windows, macOS, or Linux) and networking fundamentals.
• Familiarity with ticketing systems and remote support tools (e.g., Jira, Zendesk, or ServiceNow).
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple cases efficiently.

What We Offer:

• Competitive salary and hybrid working model across Ireland.
• Supportive, knowledge-sharing environment with ongoing technical training.
• Opportunities for professional development and career progression.
• Exposure to cutting-edge technologies and customer environments.