580 Helpdesk Analyst jobs in Ireland

*Behind every smooth IT experience is a thousand little things done right — password resets, printers that actually print, Wi-Fi that doesn't mysteriously vanish. You know the drill — and you keep it tight. *
We're looking for someone who thrives in the flow of solving problems, but isn't afraid to rethink how support is delivered. Someone who can jump into a fast-moving environment and bring clarity, speed, and maybe even a little joy to troubleshooting (yes, it's possible).

If you're the kind of person who secretly enjoys untangling tech mysteries, loves helping people succeed through technology, and doesn't mind rolling up your sleeves when "have you tried turning it off and on again?" doesn't work — we should talk.

What Fixify Can Do For You

• Give you a front-row seat into how IT support operates in a fast-growing, customer-first tech company.
• Surround you with a collaborative team that cares about solving problems and making the process better each time.
• Involve you in meaningful work that keeps businesses running smoothly—from automations that save hours to troubleshooting that saves the day.

Growth Opportunity:
Fixify is scaling fast — this means you'll have plenty of room to expand your skills, take ownership, and grow into more advanced technical or leadership roles.

Culture:
We believe IT support isn't just about fixing problems — it's about helping people. You'll join a team that values collaboration, continuous improvement, and maybe the occasional nerdy tech joke.

What You Can Do For Fixify

• Own the frontline of IT support — diagnose, troubleshoot, and resolve issues that keep teams productive.
• Coordinate with engineering to implement automation workflows that reduce repetitive tasks.
• Partner with internal stakeholders to improve workflows, reduce friction, and enhance the user experience.
• Be the calm, reliable presence people turn to when technology feels messy (or when the Wi-Fi has "mysteriously" disappeared).

What you should bring with you

• Experience in an IT support or help desk role (2+ years preferred).
• Strong attention to detail—you spot issues others might miss.
• Comfort working with technical systems, troubleshooting under pressure, and handling sensitive access securely.
• Solid organisation and communication skills—whether it's a clear ticket note, a quick Slack update, or walking a non-technical user through a fix.
• Ability to juggle multiple requests without losing sight of what matters most: helping people.
• Familiarity with IT tools and platforms (e.g., Jira, ServiceNow, FreshDesk, JAMF) is a strong plus.

Additional notes
Shifts & Flexibility:
This role involves shift rotations to provide weekend support. We'll work with you to balance coverage and ensure schedules are fair and transparent.
Location:
This role is remote

• 12 Months Fixed Term Contract
• €35-40k/Year
• Dublin 2 location - Hybrid

Your Experience

• 3rd level IT qualification
• 2 years' experience in similar role
• Good knowledge of MS Windows 11 - installation, configuration, and troubleshooting
• Experience supporting standard office applications (including Microsoft suite)
• Microsoft Azure/Identity and M365 administration
• Familiarity with Microsoft Server and Active Directory (end user /group management)
• Knowledge of file sharing (server or One Drive) and printing over network.
• Understanding of Networking concepts - WAN, LAN, TCP/IP, DHCP, DNS.
• Use of Microsoft Intune/Autopilot desirable
• Basic experience with PC hardware (replacing hard drives, memory upgrades)

Your Role & Competencies

• Provide dedicated telephone, email, and desk-side support to all users.
• Troubleshoot hardware, software, telephony, and network issues as they arise.
• Record, prioritise, assign, and manage all service requests and incidents according to SLA's.
• Liaise with Level 2 support, 3rd party support partners, and other business units to facilitate

resolution as soon as possible.

• Review daily health check and security reports, identify any problems and troubleshooting issues

with partners.

• Maintain up to date documentation on all services.
• Regular participation in internal department meetings.
• Strong interpersonal skills with ability to support and communicate with users at all levels.
• Self-starter who uses own initiative, and able to work effectively as a member of a team.
• Good written communication and verbal skills.
• Sound troubleshooting and analytical skills.

NO VISA sponsorhip available.
Please APPLY directly or contact me on /

MTech Mobility Help Desk Support provides call center support for our customer's mobile devices and associated applications. As part of our Help Desk Support team you will have the opportunity to diagnose and triage customer issues within the travel, hospitality, health and transportation industries utilizing state of the art remote control tools and applications. Along with those responsibilities you will also be required to maintain an efficient and productive work area that will allow you to preform your duties in a professional and effective manner. In house training will be provided to suitable candidates .

This position is home based, within Ireland, as it is a weekend shift.

Shift:

10am to 10pm Saturday and Sunday.

Main Responsibilities

· Remote diagnostics, troubleshooting, analysis and resolution of support issues.

· Follows established process and procedures to provide support to customers via all contracted channels (phone, email, chat).

· Works effectively with other management and customers to quickly address problems as they arise.

· Maintains a high degree of technical knowledge relating to supported products.

· Properly log all information into the problem management system.

· Escalate issues to the appropriate contacts in a timely manner and ensure end users are aware of changes to original expectations in accordance with procedural guidelines.

· Contribute authoring, reviews, and updates of Knowledge Management repositories.

· Contribute to ongoing Quality Improvement initiatives.

· Represents the company in a professional and business like manner and communicate effectively with customers and other team members.

· Performs other related tasks, as assigned.

· Inform management of recurring problems, trends as identified

· Stay current with system information, changes and updates

Key Competencies

· Help Desk or Call Center experience and troubleshooting.

· Ability to work in a collaborative work environment.

· Willingness to contribute and support a Knowledge sharing culture.

· Positive Attitude and Customer Focus.

· Excellent Communication Skills (Verbal, Written, Interpersonal, Proactive listening).

· Balance multiple & shifting priorities

· Innovative thinking and problem solving

· Effective time management

Requirements:

- All applicants must have the legal right to work in Ireland. Non-EU/EEA Nationals must possess a valid employment permit and the appropriate immigration stamp to be eligible for this position.

Desirable but not required:

• Languages: German, Italian, French, Spanish, Portuguese.

Job Types: Part-time, Permanent

Pay: From €14.00 per hour

Benefits:

• Flexitime
• Work from home

Work Location: Remote

Helpdesk Support (Junior)

Location: Dublin 4 (Onsite)

Contract Start Date: 30th September 2025 (Non negotiable)

Contract Duration: 6 weeks

Working Hours: Monday to Friday, 9:30 AM – 5:30 PM

Role Overview

We are seeking two Helpdesk Support Junior Resources to provide frontline IT support in a dynamic and customer-focused environment. The ideal candidates will be responsible for diagnosing and resolving technical issues while ensuring a seamless IT experience for users.

Key Responsibilities

• Serve as the first point of contact for users experiencing IT issues.
• Diagnose and resolve hardware, software, and network-related problems.
• Provide clear and effective communication to users to address and troubleshoot IT concerns.
• Manage user account permissions and troubleshoot connectivity issues.
• Work closely with the IT team to manage and prioritize assigned support tickets.

Mandatory Requirements

• Experience: Minimum of two years' experience in a frontline IT support role, handling diverse customer needs.
• Availability: Must be available to commence work on 30th September 2025 (Non negotiable).
• Qualifications: Must hold an industry-recognized IT qualification or equivalent.
• Language Proficiency: Must have strong English language skills.
• Work authorisation: Full-time – covering at least the 6-week duration of the contract.

Key Experience, Competencies & Skills

• Minimum of one year of relevant IT support experience.
• Strong troubleshooting skills on MS Office, email applications, and MS operating systems (Windows 10 & 11).
• Experience supporting a diverse customer base.
• Hands-on experience with Windows (10, 11), Linux, and/or Unix. Apple Mac experience is essential.
• Good knowledge of Novell account management.
• Familiarity with mobile operating systems such as Apple iOS and Google Android.
• In-depth knowledge of MS Office applications and internet browsers.
• Proficiency with email clients such as Gmail and Outlook.
• Understanding of printing technologies.
• Excellent interpersonal skills, with the ability to provide technical support to staff at all levels and liaise with external IT service providers.
• Strong diagnostic and problem-solving skills.
• Ability to work both independently and collaboratively within a multidisciplinary IT team.

If you are a proactive IT support professional with a passion for customer service and technical problem-solving, we encourage you to apply

Job Type: Fixed term

Contract length: 6 weeks

Pay: €32,000.00 per year

Benefits:

• On-site parking

Work Location: In person

Helpdesk Support Engineer – Launch Your IT Career & Get Certified in AWS

• Emerging Tech & Real Learning Opportunities

• Fast-Growing Global Organisation

• Career Development & Cloud Certifications

This is a fantastic opportunity for a
Junior Helpdesk Support Engineer
to kick-start their IT career with a highly respected financial services company based in Dublin. With a strong global presence and a long-standing history of success, the company provides a stable and supportive environment for you to develop your technical skills.

This role is ideal for someone early in their IT journey who's eager to learn, get hands-on experience, and take the next steps towards more advanced support roles. You'll gain real exposure to Level 1 responsibilities while being encouraged to explore modern technologies and cloud platforms like
AWS
and the
Microsoft 365
environment.

The company supports learning and development, offering clear paths to certifications and career growth. You'll also work across a variety of teams, gaining experience in security, infrastructure, and cloud, all while helping users and making a difference. They operate a
hybrid work model
, with staff in the office Monday to Thursday and flexibility for personal circumstances.

You will:

• Support around
95 users
across a busy and evolving tech environment

• Get hands-on with
monitoring
tools,
cybersecurity
basics, and
cloud
services

• Be the first point of contact for IT support issues and troubleshooting

What you'll bring:

• A diploma or degree in an IT-related area

•
1–2 years'
experience in a Helpdesk, Support, or IT Service role

• Knowledge of
Microsoft 365
, Windows environments, and basic networking

Salary / Remuneration:
€35,000 - €45,000 + bonus, pension, health insurance, and lunch.

For more information, contact Serena Akbib confidentially on or email your CV to

I specialise in recruiting for IT Support. If you wish to discuss this or other career opportunities, please feel free to contact me.

For more opportunities, visit:

About Archer – Archer Recruitment is a Specialist IT Recruitment Consultancy based in Ireland.

Help Desk Level 1 IT Engineer

Onsite

Kilkenny

€30K -€40K

MPG Recruitment are thrilled to be working with a well established MSP who are seeking a motivated and customer-focused
Level 1 IT Engineer
to join their busy team. This role is primarily onsite, providing first-line technical support and assistance to clients across a variety of industries.

Responsibilities:

• Provide onsite and remote Level 1 support for hardware, software, networking, and end-user issues.
• Log, track, and resolve incidents through the service desk system within agreed SLAs.
• Escalate issues to senior engineers when necessary.
• Deliver excellent customer service, ensuring clear communication with clients at all times.

Requirements:

• Minimum 1 year of IT support experience (MSP experience an advantage).
• IT-related degree or equivalent qualification preferred.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Full, clean driver's licence and access to own car (not essential but beneficial).

This is an exciting role to grow your skills within a well established company. If this is the role for you, please forward your CV to

IT Helpdesk Support Engineer – Build Your Career in a Top Financial Firm & Get AWS Certified

• Join a leading global financial firm

• Get hands-on with modern tech from day one

• Full support for training and MS certifications

This
IT Helpdesk Support Engineer
role is with a globally recognised financial services company based in Dublin. As one of Ireland's largest investment firms, this organisation offers a stable and supportive environment ideal for those starting their IT career. You'll have the opportunity to build a strong foundation by supporting infrastructure improvements, collaborating across departments, and assisting around
95 staff members
. You'll use the latest tools and technologies in a
Microsoft 365
environment to deliver efficient, secure, and user-focused IT services.

This is a fantastic opportunity to gain hands-on experience and grow quickly. The company supports an interest in cloud technologies, cybersecurity, and infrastructure, with clear pathways to earn certifications in
AWS
,
CompTIA Security+
, and
Microsoft
. This role suits someone early in their IT journey who is eager to learn, highly professional, and confident in engaging with people at all levels. The team follows a
hybrid work model
: 4 days in-office and 1 day remote, with flexibility for personal needs.

You will:

• Gain
hands-on experience
with systems monitoring, cybersecurity, and cloud services.

• Active role in daily IT operations, taking
ownership
and resolving technical issues.

• Communicate clearly and confidently, including with
C-level executives
.

• Help improve IT processes using
top-tier tools
highly regulated environment.

Skills / Experience:

• Familiarity with
Windows
environments,
Microsoft 365
, and basic
network monitoring
.

• Around
1-2 years
of experience in an IT Helpdesk or similar support role.

• Excellent communication, interpersonal, and customer service skills.

Salary / Remuneration:
€35,000 - €45,000 + Annual Bonus, Pension, and Healthcare

For more information, contact
Serena Akbib
confidentially on or email your CV to

I specialise in recruiting for software engineering. If you wish to discuss this or other career opportunities, please feel free to contact me.

For more opportunities, visit:

About Archer
– Archer Recruitment is a Specialist IT Recruitment Consultancy based in Ireland.

Aviva's Home & Motor Insurance Team in Ballybrit, Galway are looking for confident and engaging Customer Service & Sales Advisors, like you, to join us

We are recruiting for permanent full-time positions, 35 hours per week for our Galway Contact Centre. You will be helping new and existing customers regarding their Home & Motor Insurance.

You will start with Aviva on the
10th November 2025
and undertake
a 4 week full-time training period (35 hours per week) to give you the knowledge and confidence you need to be successful.

At Aviva we see this role as one of the most important in the business We are the first point of contact for our customers. This is an exciting opportunity to learn new skills and build a career with a market leading Insurer. The role comes with a competitive salary and benefits package.

What you will be doing:

• Handling a variety of inbound Motor & Home Insurance queries, following a script
• Building rapport with each customer by understanding their needs
• Taking ownership and resolving each situation to the customer's satisfaction
• Making follow up calls to customers and connecting with internal departments

To be successful in the role, you will need the following:

• Ideally experience in a customer service environment either in person or over the phone – If you enjoy building relationships and communicating and interacting with people, you'll fit right in with the world-class customer service team around you
• Good aptitude for technical learning and IT, as we use a few different systems and dual monitors that you will need to learn and be proficient with
• Verbal and written fluency in English is a must have as this role will be dealing exclusively with the Irish Home & Motor Insurance market, which will sometimes require the need to handle difficult conversations
• An ability to adapt to change, working in a fast-paced environment
• A positive can-do attitude

What will you get for this role?

• Competitive market leading salary depending on skills, experience, and qualifications.
• Generous pension (employee contribution matching of up to 14% if you contribute 8%)
• Annual performance related bonus and pay review.
• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days.
• Generous Health & dental insurance contributions after six months
• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme
• Cycle to Work benefit scheme.
• TaxSaver Travel Scheme
• Family friendly parent's (matching paternity and maternity leave) and carer's leave.
• Up to 40% discount for some Aviva products plus discounts for Friends and Family
• Employee Assistance Programme
• Volunteering days
• Professional qualification support and transparent career progression plans

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact or

About the Role

We are seeking a reliable and flexible Customer Service to provide support across our busy client site in Dublin City Centre. This role involves stepping in to cover busy service periods, sickness cover, or when extra support is needed.

Responsibilities

• Provide flexible support.
• Deliver friendly and efficient customer service during busy service times in client's sites.
• Assist in maintaining cleanliness, hygiene, and safety standards.
• Adapt quickly to changing demands in a fast-paced environment.

Skills & Experience Required

• Previous experience in customer service roles.
• Friendly, bubbly, and approachable personality.
• Strong ability to work under pressure in a busy environment.
• Reliable, punctual, and flexible in supporting different tasks.
• Team player with good communication skills.
• Must be legally eligible to work up to 40 hours per week in Ireland.

Job Type: Part-time

Pay: From €14.50 per hour

Benefits:

• Bike to work scheme
• Company pension
• Employee discount
• Food allowance

Application question(s):

• Do you have EU work permit?

Experience:

• customer service: 1 year (preferred)

Language:

• English (required)

Work Location: In person